\nStackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game ads and digital out-of-home ads. We empower thousands of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.\n\n\nWe are seeking a Salesforce Developer role to join our growing SaaS IT Business Applications team, where a successful candidate will build, maintain and improve our Salesforce Sales Cloud and Marketing Cloud solutions as technical subject matter expert. This role requires hands-on experience in platform configurations, customization, design and development with a passion to learn & support new Sales Enablement tools and technologies. You will collaborate with the PMO, IT Operations and cross-functional business operations teams like Revenue and Marketing to analyze their requirements or issues and provide solutions to ensure high levels of performance and scalability. You will also be actively involved in improving our overall Salesforce Governance processes and identifying ways to continuously advance them.\n\n\nIf you are someone who is passionate about building integrated, robust and scalable applications and wants to be a part of a team that enables, builds and supports technology solutions in a fast-growing company, then we’d like to meet you.\n\n\n\nWhat you'll be doing:\n* Perform design, development, testing, debugging and implementation of Salesforce Sales Cloud and Marketing Cloud business processes and systems integrations employed to run the operations of the company in a high-growth environment\n* Build and deploy Saas systems integrations, workflows, and architecture to scale and automate an end-to-end Lead to Cash process\n* Partner with the Revenue Operations  to optimize Salesforce investments along with other Sales & Marketing enablement SaaS applications and best-of-breed technologies\n* Provide application support​ and technical administration of Sales & Marketing SaaS applications\n* Provide input into optimizing the system architecture landscape, identify gaps between current and desired end states, and deliver comprehensive solutions that will enable desired business outcomes\n* Configure, build and enhance out-of-the box Salesforce functionality such as objects, fields, formula fields, validation rules, workflows, process builder flows, page layouts, apps, report types, sharing rules, permission sets, profiles, roles, etc\n* Manage operational and reporting requests including customer analysis and individual views and troubleshoot issues\n* Implement and govern security related to profiles, permission sets, role-based access, sharing settings and login access policies\n* Plan & deploy Salesforce releases and other SaaS application patches/updates in accordance with the Application Release Management cadence\n* Work with SaaS vendor support contacts to resolve technical problems with applications, servers, and infrastructure tools\n* Create technical documentation such as best practice guides, release notes and design documents\n* Proactively monitor SaaS applications and seek to improve availability , quality and performance by ensuring Service Level Agreements (SLAs) and participating in required on-call support\n\n\n\nWhat you’ll bring to the table:\n* 3-5  years of strong technical experience implementing and supporting Salesforce Sales & Marketing Cloud \n* Solid understanding and hands-on experience implementing and/or supporting other Sales enablement SaaS applications such as Salesloft, Gong, GuideCX, DealHubCPQ, ZoomInfo, et al\n* Technical background & experience in application integration tools (e.g.,  Workato, Zapier, Dell Boomi, Mulesoft) and native APIs to enable workflows and data feeds between SaaS platforms and point solutions\n* Expertise level developing Lightning Components with CSS and Design Parameters that improve  look and feel for end users\n* Experience programming in APEX, VF Page, LWC, Aura Component development, SSJS, SQL, HTML, AMPscript, SOQL-SOSL \n* Experience on Lightning Process builder flows, workflow rules, Connect API and Quick Action\n* Proficiency in Salesforce platform features and CRM concepts\n* Knowledge of DevOps and continuous integration/deployment (CI/CD) processes\n* Motivated self-starter & quick learner who can thrive in an accelerated environment  and manage multiple, concurrent priorities to get stuff done\n* Analytical thinker and problem-solver with excellent communication and troubleshooting skills \n* Experience in Agile or Scrum software development methodology\n* Salesforce certifications, like Platform Developer I or II, App Builder or Administrator is preferred\n\n\n\nStackAdapters Enjoy:\n* Highly competitive salary \n* RRSP/401K matching\n* 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + Birthdays Off\n* Access to a comprehensive mental health care platform\n* Full benefits from day one of employment\n* Work from home reimbursements\n* Optional global WeWork membership for those who want a change from their home office\n* Robust training and onboarding program\n* Coverage and support of personal development initiatives (conferences, courses, etc)\n* Access to StackAdapt programmatic courses and certifications to support continuous learning\n* An awesome parental leave policy\n* A friendly, welcoming, and supportive culture\n* Our social and team events!\n\n\n\n\n\n\n#LI-TM8\n\n\nStackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.\n\n\nAbout StackAdapt\n\n\nWe've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:\n\n\n\n\nAd Age Best Places to Work 2024\nG2 Top Software and Top Marketing and Advertising Product for 2024\nCampaign’s Best Places to Work 2023 for the UK\n2024 Best Workplaces for Women and in Canada by Great Place to Work®\n#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising\n\n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Salesforce, Design, SaaS, Scrum, DevOps, Cloud, CSS, Ads, API, Marketing and Sales jobs that are similar:\n\n $55,000 — $85,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCanada

\nWho We Are \n\nRefleXion elevates radiopharmaceuticals from drugs that help identify cancer to guides that actively direct external beam radiotherapy by leveraging tumor biology. Designated an FDA Breakthrough Device for lung tumors, RefleXion's SCINTIX® biology-guided radiotherapy aims to overcome long-standing barriers preventing definitive radiotherapy for metastatic disease. FDA-cleared SCINTIX therapy automates targeting and motion management for use in FDG-guided treatment of lung and bone tumors that arise from primary lung and bone cancers or are metastases from other primary cancers. In strategic collaborations with industry-leading radiopharmaceutical companies, RefleXion is co-developing and co-commercializing disease-specific radiotracers for treating late-stage cancers.\n\nFind out more about RefleXion and SCINTIX therapy at reflexion.com.\n\nStay up to date with RefleXion by following our channels here:\n\nLinkedIn, X (formerly Twitter), Instagram, Facebook, and YouTube.\n\nAbout This Role \n\nThe Senior Technical / Product Support Engineer will provide first-level response to customers and Field Service Engineers (FSEs) in support of the clinical use of RefleXion’s revolutionary medical equipment. The Senior Technical / Product Support Engineer will utilize technical knowledge about the hardware and software applications to effectively troubleshoot and resolve issues or escalate and dispatch to the appropriate resources. As the front-line response to customers, the Senior Technical / Product Support Engineer has the highest level of professional representation and commitment to customer success.\n\nWhat You Will Be Doing \n\n\n* Provide direct customer support for RefleXion’s custom system hardware and software used in a clinical treatment setting\n\n* Provide exceptional response to customer issues by ensuring prompt resolution or follow-up actions immediately from the initial customer phone call\n\n* Utilize diagnostic tools and knowledge management system to troubleshoot and resolve reported hardware and software issues\n\n* Understand and perform log analysis to troubleshoot and determine root cause\n\n* Ask customers targeted questions to quickly understand the root of the problem and talk them through a series of actions until they’ve solved the issue\n\n* Follow standard procedures for escalating to next-level support or dispatching Field Service resources as appropriate\n\n* Provide remote support to Field Service Engineers during installations, maintenance or repair activities\n\n* Provide support for in-house training systems\n\n* Ensure all service calls and activities are documented and transacted appropriately in RefleXion’s customer relationship management (CRM) application (Salesforce)\n\n* Monitor the installed base system performance and direct proactive service as required to prevent system downtime\n\n* Contribute to the development and continuous improvement of effective and efficient support service activities\n\n* Provide feedback to Engineering for service-related product improvements\n\n* Travel to customer sites to assist local FSEs for complex issue escalations/resolution\n\n* Work with Engineering to adapt relevant manufacturing rework instructions for use in the field (write Technical Service Bulletins)\n\n* Develop and deliver training materials and programs for other TSEs and FSEs\n\n* Document experiences for use in RefleXion’s Knowledgebase system\n\n* Act as a leader within the Tech Support and Field Service organization. Good influence on new TS and FS team members and act as a mentor when needed\n\n* Other duties as assigned\n\n\n\n\nWhere You Will Do This Job  \n\n\n* Remote - This position will allow the successful candidate to work a primarily remote schedule. They must be based in the Eastern US and and will be required to travel to RefleXion customers and come into the RefleXion office in Hayward, CA for training, meetings and other events as needed.\n\n\n\n\nWhat We Need \n\n\n* Bachelors of Science (BS) in biomedical, electrical, mechanical engineering or closely related discipline or commensurate direct technical support experience\n\n* 8 years of technical support or field service experience with complex equipment\n\n* 3 years of technical support engineer experience with medical device\n\n* Deep understanding of healthcare IT infrastructure, including networking, connectivity, and compliance with industry standards such as HIPAA\n\n* Ability to travel up to 33% to support customers in the field as needed; more travel within first year to Corporate offices in Hayward, CA for training \n\n* Willing and able to be available by cell phone evenings and weekends if needed\n\n* Experience with reading and interpreting complex schematics for use in troubleshooting\n\n* Outstanding communication skills (verbal and written)\n\n* Excellent customer support skills\n\n* Proven ability to diagnose and resolve technical problems (both hardware and software) on complex electro-mechanical devices that use highly sophisticated software\n\n* Experience with use of data analytics for predictive maintenance and error detection, and the use of system log files for diagnosis and performance analysis\n\n* Ability to learn new software tools quickly\n\n* Ability to analyze log files for diagnosing system issues\n\n* Experience with CRM platforms required\n\n* High level of attention to detail and accuracy\n\n* Critical thinking skills and proactive problem-solver\n\n* Skilled at building strong relationships with customers through effective communication, professionalism, and resolution of issues\n\n\n\n\nWays To Stand Out \n\n\n* Technical support or field service experience with medical LINACs or diagnostic equipment (CT or MRI scanners) preferred\n\n* Experience in a compliance-oriented and highly regulated environment; FDA Quality System Regulation (QSR) preferred\n\n* Experience with Salesforce Field Service Lightning (CRM) desirable\n\n\n\n\nWhat You Will Love About Working with Us!\n\n\n* The opportunity to work with a passionate, driven team in a pre-IPO start-up environment\n\n* Flexible work location and schedule available for many positions - see above for specific work location for this position\n\n* Competitive compensation and Pre–IPO stock option packages\n\n* Medical (both HMO and PPO options), Dental and Vision\n\n* Health Savings Account (HSA), Flexible Spending Account (FSA), Dependent Care Flexible Spending Account (DCFSA)\n\n* Pre-tax Commuter Benefits\n\n* Employee Assistance Program (EAP)\n\n* 401(k)\n\n* 3 Weeks/Year PTO Accrual rate to start and 12 Paid Company Holidays\n\n* Employer paid Life Insurance, short-term and long-term disability\n\n* RefleXion Benefit Hub –Company exclusive discounts and deals on a variety of sites and items\n\n* Weekly catered on-site lunches as well as kitchens filled with a variety of healthy and delicious food and drinks – including an espresso machine and panini stations!\n\n* Employee Events – Variety of Workshops, Lunch ‘n Learns, Financial Wellness education, Regular “Coffee Chats” with Executive Leadership, Scavenger Hunts, Company Milestone celebrations and more!\n\n* Electric car charging stations on site\n\n\n\n\nThe pay range for this role is $100,000 - $150,000 annually.  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include bonus, stock, benefits and/or other applicable variable compensation.\n\nValues and Diversity \n\nRefleXion is an equal opportunity employer. All aspects of employment including the decision to hire will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, disability/medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Travel, Senior and Engineer jobs that are similar:\n\n $55,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nPhiladelphia, Pennsylvania, United States

\nWho We Are\n\nAt Platform Science, we’re working to connect everything that moves.\n\nFounded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.\n\nOur employees are an engaging, diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation.\n\nWe value thoughtful actions and empathy for others.  We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.\n\nAbout The Role\n\nPlatform Science is looking for a Manager of Technical Support. The role is responsible for directly monitoring, reporting, and driving improvements in team-level metrics and KPI’s, keeping up with new & existing products and developing key support processes, training, and tools to ensure continuous improvement of the Platform Science support organization. The work is collaborative in nature and will involve working cross-functionally with Product Management, Engineering, Sales, Operations, and Account Management on a weekly basis. This role requires strong technical background with experience in a technical support management role, proven customer-facing skills, and strong communication skills. This role must understand the day-to-day aspects of 24/7 customer support including managing tickets, building knowledge base articles, and providing product feedback to Engineering and Product teams. The days and hours of the position are Monday - Friday 12pm -8:30pm (PST)\n\nEssential Responsibilities\n\n\n* Hands-on leader to build, mentor, coach and support a team of highly motivated Technical Support agents. \n\n* Manage timecard requests and approvals\n\n* Measure & maintain a high degree of customer satisfaction both internally & externally while ensuring the team meets established SLA’s and is working efficiently\n\n* Hold biweekly sync ups with each report\n\n* Run reports and manipulate various team metrics\n\n* Manage team engagement and team morale\n\n* Present technical questions and resolutions to customers as needed\n\n* Successfully manage onboarding and continuous education for new and existing members of the team\n\n* Develop and support career paths within the Support team and throughout the organization\n\n* Manage the flow of calls and emails to ensure we are meeting our SLAs  \n\n\n\n\nExperience\n\n\n* Bachelor’s degree, preferably in a technical discipline\n\n* 5+ years of industry related knowledge and experience in both hardware and software support or 2+ years at Platform Science in Tier I Technical Support\n\n* 3+ years of people management experience preferred\n\n* Ability to learn and stay current on the Platform Science product suite and transportation industry direction\n\n* Experience working in the Transportation and Logistics industry with key products such as Transportation Management Systems (TMS) (i.e. TMW, McCleod, ICC) and route management or distribution software.\n\n* Ability to clearly articulate/communicate technical issues and resolutions to multiple levels of both internal and external organizations\n\n* Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures\n\n* Strong spoken and written language skills for working with high-value customers and publishing documentation\n\n* Ability to balance strategic projects and initiatives, and tactical day to day management of a team (including actively coaching on case handling, monitoring of queues & schedules)\n\n* Ability to identify and interpret long-term system needs on an organizational basis\n\n* Ability to communicate complex ideas effectively, both verbally and in writing\n\n* Strong technical understanding with strong troubleshooting skills.\n\n* Proficiency with Salesforce or other CRM\n\n\n\n\nPlatform Science Benefits Highlights\nThe company offers various benefits to regular, full-time employees including: \n\nMedical, dental, and vision insurance\n\nShort-term and long-term disability insurances\n\nAD&D and life insurance\n\n401k plan\n\nPaid vacation, sick leave and holidays\n\nSix weeks of paid parental leave\n\n\n\nFor more information please see the Benefits Highlights brochure for regular, full-time employees.\nIn addition, you can access the Benefit Highlights brochure for regular, full-time employees by copying and pasting the link into your browser: https://www.platformscience.com/benefits\n\nThis is an exempt role. Our job titles for each posting may span across more than one job level. The estimated base salary for this role is between $76,972 and $101,422. The range displayed on each job posting reflects the minimum and maximum target range for new hire base salaries across all US locations. Compensation packages are based on many factors unique to each candidate, including but not limited to skill set, work experience, relevant training and certifications, business needs, market demands and specific geographical location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, and benefits.\n\nPlease note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.\n\nPlatform Science collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as to be in legal compliance. You can review further details of such collection and use in our Privacy Policy (link for browser: https://www.platformscience.com/privacy-notice). \nAt this time we only consider candidates in these states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, KY, MA, MD, MI, MN, MO, NC, NH, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, and WI. In the future we plan to add more states.
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Diego, California, United States

\nAbout Kiddom\n\n\nKiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum – resulting in learning experiences tailored to meet the unique needs and goals of local communities. Kiddom’s high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning.\n\n\nKiddom enables teachers and learners to unlock their full potential. Education technology is increasingly fragmented across various applications, undermining utility and causing cognitive overload, frustration, and ultimately, rejection. Kiddom is building a unified collaborative learning platform for educators to integrate content, curriculum, and analytics in one place.\n \nKiddom’s User Support Advocate is the Kiddom team's direct line of help to any customer using Kiddom. The right candidate is an avid learner of the Kiddom platform, an unwavering advocate for Teachers and Students, and a highly collaborative teammate. As the direct line of support you will be responsible for helping thousands of teachers and students maximize their experience using Kiddom. In this role, you will work directly with teachers, schools leaders, and internal teams to ensure any technical issues are solved, and be responsible for removing any barriers to using Kiddom. A byproduct of your work is improving education. The societal impact from this work has an unbounded positive impact. You will report directly to the Support Manager. \n\n\nThe individual selected for this role will know the Kiddom platform, inside and out and have a passion for helping users, education, and have the ability to empathize with teachers, the ability to become a product expert, and a commitment to Kiddom’s mission and vision. \n\n\n\nYou will...\n* Assist and support the users by responding to customer inquiries, email or online chat via HelpScout\n* Have the ability to communicate with a diverse group of users — schools are not a monolith, there is a wide range of people with diverse backgrounds using our product.\n* Maintain and grow the Kiddom knowledge base and other helpful assets to enable users to solve problems they encounter using the product without dependency on in-person interactionsPartner with Customer Success, Product and Engineering to lobby for bug fixes and feature requests.\n* Use data to drive a quantitative decision-making approach to solving company objectives\n* Responsibilities will evolve and scale with your ability to contribute to the team\n\n\n\nWhat we're looking for...\n* At least 1-2 years of relevant experience in customer support, tech support, customer service, or customer success at a technology company\n* Experience with learning new technologies and explaining complex topic processes to people with varying levels of technical knowledge\n* An inquisitive and fast learner\n* Strong empathy for educators\n* Passion for improving education equitably\n* Experience with CRM tools like HelpScout, Jira and Salesforce is beneficial\n* Education field experience, and/or experience in a Support role at an ed-tech company is preferred but not required\n\n\n\n\n\n$40,000 - $65,000 a year\n\nSalary range is dependent on geography and demonstrated technical or role related ability during the interview process.\n\n\n\n\nSalary range is dependent on geography, past experience, seniority, and demonstrated role related ability during the interview process.\n\n\nWhat we offer\n-Full time permanent employees are eligible for the following benefits from their first day:\n-Competitive salary\n-Meaningful equity\n-Health benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance \n-10 paid sick days per year\n-Unlimited vacation time policy (subject to internal approval). Average use 4 weeks off per year.\n-Paid family leave after birth/adoption of caretakers and minimum of 16 paid weeks for birthing parents. Meant to supplement benefits offered by State.\n\n\nCOVID Vaccination Policy\nKiddom policy requires employees to be vaccinated before they visit an office or attend company events..\nWe have remote roles but in certain positions where office attendance is deemed to be essential to the role, offers of employment shall be conditional upon proof of vaccination. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Education and Education jobs that are similar:\n\n $70,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAnywhere - remote US

\nWho We Are; What We Do; Where we’re Going\n\n\nMagnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets and other IoT related devices. We are continually innovating so that our customers can deploy advanced and effective tools to protect their companies, communities, and countries.\n\n\nGrayshift and Magnet Forensics have come together as one organization to accelerate innovation and transform digital investigations for our customers. We’re pleased to share that the combined organization is operating as Magnet Forensics.\n \nThe combination of mobile, cloud and computer forensics expertise under the Magnet Forensics name underscores our dedication to providing comprehensive, end-to-end DFIR solutions. This includes our commitment to helping with access to modern digital devices lawfully with our renowned product suite. And, our focus on innovating for the DFIR community, along with our shared mission, continues to be the top priority.\n\n\nWhere we are today, is not where we will be tomorrow. \n\n\nRole Summary:\nThis role reports into the Manager, Global Professional Services and Support. The Professional Services Consultant is tasked with the successful delivery and execution of implementation projects for the Magnet agency solution portfolio of products. This position manages complex engagements, working closely with customers to understand their pain points and then delivering a solution that resolves those challenges. The position is responsible for the installation and configuration of the software, the onboarding of users, and the initial support of products during acceptance testing. These services are often delivered onsite with the customer.\n\n\n\nRole Responsibilities\n* Plan and execute the onsite or remote installation of the product, the onboarding of new and existing customers, and initial support for the Magnet agency solution portfolio of products.\n* Act as the main point of contact for the customer, providing direction and guidance during the implementation of the product.\n* Follow best practices in issue resolution while managing customer expectations and delivering solutions to complex technical issues.\n* Participate in internal technical discussions with Product Management, Engineering, and Sales sharing technical insight and feedback from the field.\n* Develop and maintain in-depth product and industry knowledge by becoming a subject matter expert on the Magnet agency solution portfolio of products\n\n\n\nQualifications\n* Bachelor’s degree in IT, Computer Science, Engineering, or equivalent relevant experience\n* 3+ years of experience in networking, servers and virtualization,or cloud computing\n* Passion for understanding customers’ business goals and challenges and identifying creative solutions to those challenges\n* Deep knowledge of network-based communications and the configuration of common networking products including routers, switches, and firewalls\n* Ability to perform server builds and configure server operating systems\n* Strong understanding of private cloud and SaaS solutions\n* Understanding of Agile development methodologies, including familiarity with defect tracking tools (for example, Jira) and source control tools (for example, GitHub or Azure DevOps)\n* Familiar with customer relationship management and ticketing systems (for example, Salesforce and Service Cloud), and professional services automation software (for example, Certinia)\n* Excellent consultation and relationship management skills with outstanding attention to detail\n* Strong technical aptitude to learn software tools and other technologies\n* Excellent verbal and written communication skills with the ability to effectively communicate with customer leadership\n* Strong self-starter attitude with excellent problem-solving skills\n* Proficiency in Python programming is an asset\n* Knowledge of digital forensics and digital investigation is an asset\n* Implementation experience or previous experience in a consulting role is an asset\n* Up to 60% travel required to meet the responsibilities of the position\n\n\n\nThe Most Important Thing\n* We’re looking for candidates that can provide examples of how they have demonstrated Magnet InteGRITy in their previous experiences:\n\n\n\n* Greater Good – We think beyond our own interests and strive to improve communities around the world. This demonstrates our passion for making a difference in the world.\n* Respect – We hold ourselves accountable through transparent sharing of information and we have faith in each other’s abilities\n* Innovation – We lead the industry in excellence and reliability while keeping the user experience simple and relevant. We are not afraid to push the boundaries to stay ahead of our competitors.\n* Teamwork – We collaborate internally and externally, while caring about each other and listening to our customers.\n\n\n\n\n\nWe’re committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. \n \nMagnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.\n \nWe are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. If you require accommodation, please let our talent team know, or you can email [email protected].\n\n\nAll offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Python, Consulting, Travel, Cloud and Sales jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nAbout Fluence: Fluence Energy, Inc. (Nasdaq: FLNC) is a global market leader in energy storage products and services, and optimization software for renewables and storage. With a presence in over 47 markets globally, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable energy storage products, comprehensive service offerings, and the Fluence IQ Platform, which delivers AI-enabled SaaS products for managing and optimizing renewables and storage from any provider. Fluence is transforming the way we power our world by helping customers create more resilient and sustainable electric grids.\nFor more information, visit our website, or follow us on LinkedIn or Twitter. To stay up to date on the latest industry insights, sign up for Fluence's Full Potential Blog.\n \nOUR CULTURE AND VALUES\n\n\nWe are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.\n\n\nWe are Leading \nFluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform—and we are growing every day. \n\n\nWe are Responsible \nFluence is defined by its unwavering commitment to safety, quality, and integrity. \n\n\nWe are Agile \nWe achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.\n\n\nWe are Fun \nWe value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all. \n\n\nTASKS\n\n\n-Assistance with identification of customers, applications, and markets that are an attractive fit for Fluence’s energy storage solutions\n-Provison of support and participation in business development and sales meetings with customer\n-Collaboration with market applications team to understand policy, regulatory or other barriers to energy storage market entry\n-Reporting of market activities and developments back to the company\n-Opportunity origination and filtering – Assessing and prioritizing sales opportunities using strategic selling criteria. Support data driven decision making via Salesforce and other reporting/CRM tools.\n-Bid preparation – Coordinate the development of full proposals and tender responses to customers (with support from specialist Fluence groups) to a high standard \n-Stakeholder management – Regular customer engagement.  Building lasting rapport and client relationships for driving long term business.\n-Technical and commercial support during sales process – Become a subject matter expert across all elements of Fluence’s technology, able to answer a range of technical queries on our hardware, software, and services offerings.\n\n\nLINK TO FLUENCE CORE VALUES\nLEADING\nTake ownership of giving customers a great first impression\nAGILE\nStrive to continuously improve, be intellectually curious and be adaptive to our customers and employee’s needs.\nRESPONSIBLE\nResponsibility for screening opportunities and the development of sales and project proposals for Fluence energy storage products and services.\nFUN\nEnjoy solving one of the most challenging engineering problems of our time and helping to transform the way we power our world.\n\n\nSKILL REQUIREMENTS\n-Some relevant battery-energy storage experience with the desire to quickly learn a lot more\n-Strong verbal and written communication skills (in person and virtually).\n-A great analytical eye and attention to detail.\n-The adaptability to learn from what works and doesn’t and course-correct quickly.\n-Comfort with the freedom of working collaboratively in a remote team environment.\n-Some knowledge and interest in the energy storage competitive landscape.\n-Fluent English and proficiency in Swedish or Finnish is a plus.\n- A university degree in Engineering or other relevant discipline is required. A Master’s degree is desirable.\n\n\nWhile more business is being conducted remotely, there is still value in meeting face-to-face to establish strong relationships. The role will include frequent travel to customers and events in Finland and Sweden and will include some regional travel to customers in other parts of the Nordics and Baltics. You may be asked to occasionally join meetings in Fluence offices in Amsterdam, the Netherlands and Erlangen, Germany. \n\n\n\n\n\n\n\n\n\nFluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Travel and Sales jobs that are similar:\n\n $60,000 — $150,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAmsterdam, Netherlands

Company Overview\n\nMarketers have a problem. Today companies spend over $1T to bring customers to the door, but $19 of every $20 they spend does not convert to revenue. Companies have no choice other than to dedicate large engineering and data science teams to manually build more relevant, higher converting experiences for different customer segments.\n\nMutiny is a no-code AI platform that helps marketers convert their top of funnel demand into revenue, without engineers. Mutiny gives marketers everything they need to drive revenue and prove it — from data and analytics to AI-powered recommendations and content writing. Our customers are some of the fastest growing companies in the B2B space including Notion, Ramp, Carta and Segment. We are backed by Sequoia Capital, YCombinator and CMOs from some of today's fastest-growing tech companies including AngelList, Carta, Gong, Hopin, Salesforce and Snowflake.\nAbout the role:\n\nWe are looking for an exceptional leader who can help shape our growing Support and Technical Implementation teams. This role sits at the cross-section of customer experience and technical implementation, providing consultation to our customers on a thorough implementation and ongoing technical guidance as they continue to adopt our product. This is critical in ensuring customers reach their first win and realize value from Mutiny efficiently and effectively. \n\nThis is an incredibly unique role in that it combines aspects of technical implementation, customer support and leadership. This role has three primary goals for success: 1) ensure customers have a  complete and thorough technical setup during implementation to realize value from Mutiny quickly,  2) provide an exceptional customer experience at the front lines by answering technical questions via support tickets through a helpful and consultative approach and 3) attract and retain top talent to help shape the Technical Implementation and Support teams. \n\nHere are some things you’ll do in the next 18 months:\n\n\n* Manage and mentor a team of implementation and support specialists, providing guidance, training, and performance evaluations to ensure an exceptional customer experience.\n\n* Develop and maintain support procedures, documentation, and knowledge base resources to enable efficient resolution of customer inquiries and issues.\n\n* Act as a primary point of contact for escalated implementation and support cases, utilizing technical expertise to troubleshoot complex issues and drive timely resolutions.\n\n* Collaborate with cross-functional teams, including Product, Engineering Sales, and Growth Strategists, to advocate for customer needs and ensure alignment on technical and support priorities.\n\n* Manage Implementation specialists and help lead the technical implementation process for new customers, working closely with Solutions Consulting, Sales and Growth Strategy teams to gather requirements, configure solutions, and deliver successful onboarding experiences.\n\n* Provide hands-on assistance with platform setup, integration, and customization efforts, leveraging technical expertise in areas such as API integrations, data mapping, and automation workflows.\n\n* Develop and deliver training programs for customers and internal stakeholders, enabling them to effectively utilize our products and maximize their value.\n\n* Monitor key support metrics and performance indicators, analyzing trends and driving continuous improvement initiatives to enhance customer satisfaction and retention.\n\n* Stay informed about industry trends, best practices, and emerging technologies in marketing technology and customer support, incorporating insights into our support strategies and processes.\n\n\n\nWhat you bring:\n\n\n* 3-8 years of experience in a Support, Implementation or CSM role owning technical aspects of the customer experience. Marketing or Sales technology experience is required.\n\n* A genuine empathy for B2B marketers and a strong intuition for how to help companies grow and optimize their user experience.\n\n* An exceptionally high performance bar for yourself and everyone on the team. Unafraid to communicate what’s working and what needs to change.\n\n* A strong collaborator and communicator that virtually everyone loves to work with.\n\n* Good project management skills. Can stay organized and keep the trains running on time to hit goals.\n\n* Someone who can write practical advice and share analyses in a crisp, clear and engaging way.\n\n* Someone who is energized by ambiguity and can create structure in a dynamic, fast-paced environment.\n\n* A creative thinker who is quick on their feet and can pull things together in a scrappy way.\n\n* A kind human who wants to build an extraordinary customer experience, culture and brand.\n\n\n\n\nThis is a fully remote role.\nWhat you’ll get out of it:\n\n\n* We are backed by Sequoia Capital, Y Combinator and CMOs from some of today's fastest-growing tech companies including AngelList, Carta, Gong, Hopin, Salesforce, and Snowflake. We are growing incredibly fast and about to hit another inflection point. The potential is unreal. Join and you’ll see what we mean.\n\n* You will create a name for yourself by getting to work with and support some of the fastest growing companies in B2B SaaS.\n\n* You will get exposure to real business problems every company faces (growth) that you can take with you to start your own company (or to help scale another).\n\n* You will have fun, plain and simple. There is a reason our first company value is that work should feel like play.\n\n* You will experience a new way of working. Our team is fully distributed across North America and the EU. But we come together as a company for quarterly offsites (most recently in fun cities like Brooklyn, Seattle, and Austin). This combination of experience-based work is a competitive advantage we continue to invest in.\n\n\n\n\nThese values define how we approach our work every single day:\n\n😜 Work should feel like play 🏃 Faster always wins 🍯 Stir the pot, regularly 👀 Do the right thing when no one’s watching 🛥️ All hands on deck 🌎 Live in the world you want to change\n\nAt Mutiny, we are committed to empowering individuals of all backgrounds, experiences, and identities to reach their potential. We believe in balanced teams, which is why we have maintained a 50% male-to-female ratio in our investors and are committed to maintaining diversity of gender, lifestyle, ethnicity, and thinking in our team as we scale.\nCompensation\n\nMutiny is proud to offer a competitive compensation package to all full-time employees, including base salary, equity, and comprehensive benefits.\nAdditional benefits:\n\n\n* Live and work from anywhere\n\n* Quarterly offsites in fun cities like Brooklyn and Austin\n\n* Flexible paid time off and generous parental leave\n\n* 100% medical, dental, and vision coverage\n\n* $1,500 WFH stipend\n\n\n\n\n#LI-MT1 \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to API, Marketing and Sales jobs that are similar:\n\n $90,000 — $145,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nWho We Are; What We Do; Where we’re Going\n\n\nMagnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets and other IoT related devices. We are continually innovating so that our customers can deploy advanced and effective tools to protect their companies, communities, and countries.\n\n\nGrayshift and Magnet Forensics have come together as one organization to accelerate innovation and transform digital investigations for our customers. We’re pleased to share that the combined organization is operating as Magnet Forensics.\n \nThe combination of mobile, cloud and computer forensics expertise under the Magnet Forensics name underscores our dedication to providing comprehensive, end-to-end DFIR solutions. This includes our commitment to helping with access to modern digital devices lawfully with our renowned product suite. And, our focus on innovating for the DFIR community, along with our shared mission, continues to be the top priority.\n\n\nMagnet Forensics is in search of a seasoned Customer Success Manager dedicated to enhancing our corporate sector customers' overall experience during their engagement with our products and interactions with our organization. As a key player in this role, you will be responsible for nurturing the complete customer journey with Magnet, encompassing initial onboarding, regular customer touch-points, technical support, training, and soliciting valuable product feedback and feature requests. \n\n\nThe mission of the Customer Success Manager extends to guaranteeing that these proactive efforts deliver a positive customer experience organically and results in contract renewals and potential expansion opportunities.\n\n\n*The coverage for this role is focused on EMEA and APAC. \n\n\n\nRole Responsibilities:\n* Manage customer 360-degree (C360) view and ensure stakeholders have insightful data at the right time;\n* Execute successful customer onboarding and implementation, including product, network, and license set-up;\n* Be the trusted partner for the customer on product features and functionality;\n* Build lasting customer relationships for the team;\n* Collaborate with pre-sales in order to have a seamless bridge between sales and post-sales activities;\n* Collaborate closely with internal team members to support renewals and expansion opportunities;\n* Leverage business intelligence and proactive customer interaction to verify customer experience is always top-notch;\n* Be the primary customer advocate within the company and manage any challenges that may arise;\n* Support and work with internal teams to resolve any customer complaints;\n* Collect and advocate for customer training requirements;\n* Responsible for moderating Magnet’s User Communities in order to foster community interaction, improve customer experience, and increase sharing of best practices.\n\n\n\nQualifications:\n* Experience in a customer facing role providing exceptional customer experience;\n* Technical account management skills and the ability to speak to technical functionality of a product to both technical and non-technical audiences;\n* Self-driven and proactive;\n* Excellent verbal and written skills, with sufficient mobile device and computer literacy to speak to the product capabilities;\n* Highly organized and ability to multi-task;\n* Excellent team-working skills.\n\n\n\nNice to Haves: \n* Being Multi-lingual (Reading, Writing, and Speaking) - with an emphasis on German, French, or Italian;\n* Experience working in Digital Forensics or Incident Response;\n* Experience working in Salesforce CRM and Gainsight.\n\n\n\n\n\nThe Most Important Thing: \n·        We’re looking for candidates that can provide examples of how they have demonstrated Magnet InteGRITy in their previous experiences: \n·        Greater Good – We think beyond our own interests and strive to improve communities around the world. This demonstrates our passion for making a difference in the world. \n·        Respect – We hold ourselves accountable through transparent sharing of information and we have faith in each other’s abilities \n·        Innovation – We lead the industry in excellence and reliability while keeping the user experience simple and relevant. We are not afraid to push the boundaries to stay ahead of our competitors. \n·        Teamwork – We collaborate internally and externally, while caring about each other and listening to our customers. \n\n\nWe’re committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. \n \nMagnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.\n \nWe are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. If you require accommodation, please let our talent team know, or you can email [email protected]. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Cloud, Mobile and Sales jobs that are similar:\n\n $50,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited Kingdom

\nUpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott! \n\n\nWe're a Series B tech startup with 100+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape. \n\n\nPOSITION SUMMARY \nAs UpKeep’s Sales Operations Manager, you will be in a pivotal role to enable our Sales teams to be more efficient and effective. Your ultimate goal is to drive more high-quality revenue from lead gen to customer acquisition, to retention. You will own important functional areas such as tooling, internal processes and standards that drive our marketing, sales cycle, and customer journey. You will partner closely with members of our marketing, sales, and customer success teams to drive a strategic operations roadmap and ensure the teams are supported day-to-day. Our ideal candidate has a proven track record of successfully supporting a rapidly growing GTM team. \n\n\nThis role requires a passion for data, self-motivation, detail oriented and excellent problem-solving abilities. Ability to deal with highly ambiguous problems, taking full control and responsibility for finding solutions, and drive towards simple solutions to complex problems. \n\n\n\n ESSENTIAL FUNCTIONS AND RESPONSIBILITIES  \n* Partner with GTM Leadership to define the sales operations strategy as it aligns and integrates the customer-facing teams (marketing, sales, customer success)\n* Partner with GTM leadership to define, build, and optimize the lead, sales cycle, and post sales cycle process to improve our pipeline throughput & retention initiatives\n* Manage relationship and program execution with strategic outsourced rev ops agency, reporting on project progress weekly and monthly\n* Build and maintain the Sales automation stack to ensure clean data synchronization between core systems such as Salesforce, Salesloft, etc.\n* Partner with Sales Leadership to centralize KPI dashboards for all revenue-generating teams\n* Proactively monitor and strive to maintain high levels of data quality, accuracy, process adoption, and consistency across all GTM functions\n* Enable a best-in-class sales forecast, pipeline, and operating cadence. This will include everything from gathering data, improving predictive measures, running analysis, reporting, territory creation and planning\n* Partner with cross-functional teams to review operational procedures, and develop scalable processes and solutions to address any inefficiencies, including ongoing documentation\n* Hands on configuration of Salesforce Platform including users, roles, security, profiles, workflow rules, custom objects, etc. \n* Act as a consultant to provide support for all GTM systems\n* Support in Territory design for new logo / account management / BDR teams\n\n\n\nEXPERIENCE  \n* Bachelor’s degree in MIS or related field \n* Preferred Certified Salesforce.com Administrator (ADM-201)\n* Experience managing and supporting sales needs and questions around systems such as SFDC, Salesloft, ZoomInfo, etc.\n* 3+ total years of operating experience in either Sales Operations, Revenue Operations or Operations ideally at a B2B SaaS company\n* Managing, triaging, and resolving user submitted issues via ticketing system(s) \n* Advanced Google sheets/Excel skills (Macro, Pivot Tables, VLOOKUP) \n\n\n\nKNOWLEDGE\n* Strong verbal and written communication skills to influence others at all levels and across all functions within the organization to rally behind shared business goals\n* Ability to communicate effectively with technical personnel as well as with business users. \n* Handles multiple competing priorities in a fast-paced, deadline-driven environment \n* Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users \n* Relational databases, data modeling, and ETL tools \n\n\n\nDESIRED BEHAVIORS \n* Receptive to change – is flexible. Seeks and adopts improved approaches and processes.\n* Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.\n* Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results, and takes remedial action where necessary.\n* Technically proficient – able to apply the technical knowledge and skills required in the job role and responsibilities in order to achieve the expected outputs. \n* Takes responsibility for own learning - knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn. \n* Communicates ideas – respectfully exchange information and proposes a way forward. Listen to views of colleagues and take in diverse perspectives. \n* Works collaboratively – shares knowledge and information, fosters teamwork and contributes to a positive work environment where people want to come to work.  \n* Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values. \n* Act as a good citizen of UpKeep.  \n\n\n\n\n$145,000 - $150,000 a year\n\nEven if you don’t meet all of the requirements listed here, we still encourage you to apply. Your personal and professional experience may be relevant beyond what a list of requirements will capture.\n\n\nEmployee Benefits:\n\n\nFull-time team members at UpKeep are offered affordable medical, dental, and vision insurance for themselves and their families, HSA with employer paid contribution, optional FSA, Life Insurance, 11 paid annual holidays, unlimited paid time off, 10 days of sick time per year, ability to enroll in our 401(k) plan, 12-week paid parental leave, Employee Assistance Program, Modern Health for mental health resources, and the flexibility to work from home. We value work-life-harmony and believe that family and mental health should always come first. \n\n\nCompany History & Product:\n\n\nUpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep from his family's garage! \n\n\nToday, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world. Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!\n\n\nWe've raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator. We're also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate in discussions, webinars, podcasts, and courses. \n\n\n\n\nLearn More!\nwww.onupkeep.com\nwww.onupkeep.com/careers\n\n\n\n\nAt UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Cloud, Sales and Engineer jobs that are similar:\n\n $60,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States / Remote