Hopscotch Primary Care is hiring a Remote Patient Engagement Representative
ABOUT THE ROLE \n\nAt Hopscotch Primary Care, we take a team approach to serve patients' needs to provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting and at the right time. \n\nAs the Patient Engagement Specialist, you will be responsible for driving new patient growth at all clinics by outreaching, qualifying, and converting inbound prospective patient leads to new HPC patients. In addition, the PES will be an ambassador for Hopscotch Primary Care through educating prospective patients on our care model and key differentiators. This is a quota carrying role, and will require a high level of communication, organization and attention to detail to succeed. This role is based in Western North Carolina and will primarily be remote. However, the PER will be expected to periodically travel to clinic sites and surrounding areas to meet with the Outreach and Clinical teams to develop relationships and ensure proper alignment to goals and workflows. Permanent residence in Western North Carolina in the greater Asheville area is required. \nWHAT YOUโLL DO \n\nSpecific responsibilities for this role will include, but are not limited to: \n\n\n* Sales \n\n* Engaging with inbound prospective patient leads as quickly as possible to ensure the best possible customer experience \n\n* Developing, implementing, and executing an effective sales strategy and follow-up cadence to achieve patient acquisition targets \n\n* Performing high volume of outreach via email, phone, text, and etc., to foster prospective patients \n\n* Collaborating with Outreach Leader team and marketing efforts to maximize effectiveness of outreach activities \n\n* Developing sales plans and forecasts over various time horizons (e.g., 3-month, 6-month) and measuring and reporting out progress to those plans \n\n* Relationship management \n\n* Developing meaningful relationships with clinical teams to assist with HPC knowledge base and ensuring adequate communication and alignment \n\n* Periodically partnering with WNC Outreach Team for community-based needs (events, festivals, HPC presentations, etc.) \n\n* Following up with new patients to collect feedback and ensure their needs are being met \n\n* Tracking full-cycle outreach activities into Customer Relationship Management (CRM) system and other relevant business applications, from inputting new leads to successfully onboarding and retaining patients \n\n* Collect and document feedback from prospects and patients and adapt outreach to address challenges \n\n* Measure and report out on key sales and account metrics and performance to plan \n\n\n\nABOUT YOU \n\nYou would be a great fit for this position if you are interested in building connections with our community, serving prospective patients and educating them about us, and strategically working to expand our patient base to best serve the community and Hopscotch Primary Care. \n\nA great candidate for this role: \n\n\n* Is ambitious, organized, and energetic \n\n* Is empathetic and an active listener \n\n* Is a self-starter who is resourceful and doesnโt need a lot of direction to succeed \n\n* Has a drive to succeed and wants to control their own income \n\n* Demonstrated ability to manage a high volume of daily outreach efforts (phone calls, emails, etc.) \n\n* Builds trust quickly and can handle difficult conversations \n\n* Is collaborative and contributes to the effectiveness of the overall team \n\n* Demonstrates good judgement professionally and ethically at all times \n\n* Is comfortable with and enjoys discussions with a primarily senior-aged community \n\n* Is comfortable using email, Microsoft Office applications, and computer reporting tools; CRM experience preferred \n\n* Has a valid driverโs license (required) \n\n* Has U.S. work authorization (required) \n\n\n\n\nThe following are preferred but not required: \n\n\nDegree from a 2- or 4- year institution \n\nSales or account management experience \n\nHealthcare knowledge \n\n\n\n\nAdditional skills and capabilities required: \n\n\nPositive and energetic attitude with solutions-oriented mindset and organized approach to working \n\nExcellent interpersonal skills, with an ability to tell our story and engage prospective patients \n\n\n\n\nFrom a cultural perspective, you:โฏ \n\n\nCreate a culture of excellence, by bringing your best and encouraging the same from those around you \n\nPut service to patients first and encourage the same of those around you \n\nTake ownership and accountability for your work and for delivering results for patients \n\nAssume the best in others and bring solutions to challenges with a focus on moving forward together \n\nShow an active commitment to the team by collaborating and communicating proactively \n\nDemonstrate a dedication to continuous improvement, in clinical and cultural settings \n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Travel, Microsoft, Marketing and Sales jobs that are similar:\n\n
$70,000 — $107,500/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nAsheville, North Carolina, United States
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