StockX is hiring a
Remote Bilingual Customer Service Specialist French English
\nWhy you'll love this role\n\nAs a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. We work in a face-paced environment where we tear down walls to help our customers, and we find solutions, not excuses. Our success is focused on 3 areas: the Customer, the team member, and the Company. Serving our customers is our core, and we help drive a customer-centric culture. If you love serving others, have a passion for current culture, embrace diversity and inclusion, enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you!\n\nWhat you will do \n\n\n* Handling all customer service needs and support for our European customers \n\n* Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers \n\n* Help manage the order fulfilment process \n\n* Listen and respond to customer needs and concerns \n\n* Research answers or solutions as needed\n\n* Resolve customer queries and update system accounts accordingly\n\n* Record details of customer conversations and actions taken\n\n* Work to improve customer service by monitoring support communications\n\n* Flexible and willing to support other areas across the business as they come up \n\n\n\n\nAbout you \n\n\n* Experience of customer service/call center experience \n\n* Bilingual in English & French (written and verbal) \n\n* High school diploma or equivalent \n\n* Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways) \n\n* Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers\n\n* Possess situational awareness to identify and escalate matters that require urgent attention \n\n\n\n\nLocation: Eindhoven/Veldhoven remote \n\nWorking Hours: Variable shifts (some evenings & weekends)
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nVeldhoven, North Brabant, Netherlands
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