\nNOTE: This is a FULLY remote role, but the candidate must be within the EMEA region to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within the EMEA region.\n\n\nHostaway is the market-leading SaaS scale-up transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.\n\n\n\n\nAs a profitable and growing company, this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million here.\nAbout the role\n\nOur platform powers a global customer base, handling millions of transactions, integrating with industry giants like Airbnb & Expedia, and driving the future of short term rental tech. With $365M recently invested, we’re scaling fast—breaking down our monolithic architecture, designing for next-level scalability, reliability, and innovation.\n\nAs Principal Engineer, you'll be at the heart of this transformation, shaping how our platform evolves to support hundreds of integrations, complex workflows, and a rapidly growing customer base. If solving deep complex engineering challenges at scale excites you, let’s talk.\n\n\n* 10+ years of experience in software development, with at least 2 years in a leadership role\n* Expert-level proficiency in a Backend programming language, we use PHP.\n* Hands-on experience with completing the transition to microservices architectures and Domain-Driven Design\n* Strong understanding of both relational (MySQL) as well as no-SQL data stores (like DynamoDB or ElasticSearch), data modeling and optimization techniques\n* Knowledge of containerisation technologies (Docker, Kubernetes, Fargate) and the associated ecosystem\n* Experience with event-streaming platforms like Kafka or Kinesis\n* Extensive experience with AWS services and cloud architecture\n* Proven track record of leading and mentoring cross-functional engineering teams\n* Experience with Agile methodologies and CI/CD practices\n* Solid understanding of software design patterns and architectural distributed computing principles\n* Experience with working in SaaS product companies\n\n\n\n\n\nNice to have skills for this role:\n\n* Experience with front-end engineering (e.g., ReactJS, NextJS, TailwindUI and similar)\n* Experience with performance monitoring and optimisation tools\n* Understanding of security best practices in web applications\n* Experience with scalability challenges in high-growth environments\n* Knowledge of machine learning and AI concepts\n* Experience with infrastructure-as-code (e.g., Terraform, CloudFormation)\n* The ability to exert Extreme Programming values & techniques to the team\n\n\n\n\n\nAn Average Day for a Principal Engineer\n\n* 10:00-10:15 Quick team stand-up, one of your team members seem to be working on a problem you worked on before, and offer to pair with them after the stand-up to support\n* 10:30-14:00 Pairing with one of your team members to work on a complex scalability issue together and grabbing a quick bite to re-fuel those pesky braincells in-between coding sessions!\n* 14:00-15:00 Doing a design session with the Product Manager and UX designer for a large upcoming feature that the team should pick up next week. You ask a lot of questions to drill down to the problem we are trying to solve, and suggest some easier solutions that require less effort for the team.\n* 15:00-16:00 The design session triggered some thoughts about other areas of the system that will be affected. You’re doing a quick dive in the affected areas of the code and find some technical debt that might affect the system’s scalability or reliability. You create a brief Jira ticket and tag the Product Manager to help get it prioritised and to ensure it is not forgotten. You also ping the ticket to one of the other domains' tech leads, as you recall them mentioning a similar problem existing in another domain team.\n* 16:00-16:30 Quick catch-up with the Engineering Manager on the teams delivery reliability and how you can help keep Work in Progress (WIP) and Pull Request (PR) review time to a minimum\n* 16:30-18:00 Talking about PR’s, there are actually still a few open. You take the last part of the day to review your teams PRs. There are some great solutions offered, but one of the junior engineers introduced some code that is difficult to maintain and is lacking unit tests. You jump on a quick call with them to explain the issues and why it matters.\n\n\n\n\n\n\n\nWhat we offer\n\nCompetitive Compensation: We offer competitive pay based on market rates in the country of the applicant.\n100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).\nEquity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.\nValues-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.\nProfessional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.\nAnnual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.\nGeographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.\nDynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).\n\n\n\n\nThank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Cloud, Junior, Engineer and Backend jobs that are similar:\n\n $55,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nNOTE: This is a FULLY remote role, but the candidate must be within the EMEA region to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within the EMEA region.\n\n\nHostaway is the market-leading SaaS scale-up transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.\n\n\n\n\nAs a profitable and growing company, this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million here.\nAbout the role\n\nOur platform powers a global customer base, handling millions of transactions, integrating with industry giants like Airbnb & Expedia, and driving the future of short term rental tech. With $365M recently invested, we’re scaling fast—breaking down our monolithic architecture, designing for next-level scalability, reliability, and innovation.\n\nAs Principal Engineer, you'll be at the heart of this transformation, shaping how our platform evolves to support hundreds of integrations, complex workflows, and a rapidly growing customer base. If solving deep complex engineering challenges at scale excites you, let’s talk.\n\n\n* 10+ years of experience in software development, with at least 2 years in a leadership role\n* Expert-level proficiency in a Backend programming language, we use PHP.\n* Hands-on experience with completing the transition to microservices architectures and Domain-Driven Design\n* Strong understanding of both relational (MySQL) as well as no-SQL data stores (like DynamoDB or ElasticSearch), data modeling and optimization techniques\n* Knowledge of containerisation technologies (Docker, Kubernetes, Fargate) and the associated ecosystem\n* Experience with event-streaming platforms like Kafka or Kinesis\n* Extensive experience with AWS services and cloud architecture\n* Proven track record of leading and mentoring cross-functional engineering teams\n* Experience with Agile methodologies and CI/CD practices\n* Solid understanding of software design patterns and architectural distributed computing principles\n* Experience with working in SaaS product companies\n\n\n\n\n\nNice to have skills for this role:\n\n* Experience with front-end engineering (e.g., ReactJS, NextJS, TailwindUI and similar)\n* Experience with performance monitoring and optimisation tools\n* Understanding of security best practices in web applications\n* Experience with scalability challenges in high-growth environments\n* Knowledge of machine learning and AI concepts\n* Experience with infrastructure-as-code (e.g., Terraform, CloudFormation)\n* The ability to exert Extreme Programming values & techniques to the team\n\n\n\n\n\nAn Average Day for a Principal Engineer\n\n* 10:00-10:15 Quick team stand-up, one of your team members seem to be working on a problem you worked on before, and offer to pair with them after the stand-up to support\n* 10:30-14:00 Pairing with one of your team members to work on a complex scalability issue together and grabbing a quick bite to re-fuel those pesky braincells in-between coding sessions!\n* 14:00-15:00 Doing a design session with the Product Manager and UX designer for a large upcoming feature that the team should pick up next week. You ask a lot of questions to drill down to the problem we are trying to solve, and suggest some easier solutions that require less effort for the team.\n* 15:00-16:00 The design session triggered some thoughts about other areas of the system that will be affected. You’re doing a quick dive in the affected areas of the code and find some technical debt that might affect the system’s scalability or reliability. You create a brief Jira ticket and tag the Product Manager to help get it prioritised and to ensure it is not forgotten. You also ping the ticket to one of the other domains' tech leads, as you recall them mentioning a similar problem existing in another domain team.\n* 16:00-16:30 Quick catch-up with the Engineering Manager on the teams delivery reliability and how you can help keep Work in Progress (WIP) and Pull Request (PR) review time to a minimum\n* 16:30-18:00 Talking about PR’s, there are actually still a few open. You take the last part of the day to review your teams PRs. There are some great solutions offered, but one of the junior engineers introduced some code that is difficult to maintain and is lacking unit tests. You jump on a quick call with them to explain the issues and why it matters.\n\n\n\n\n\n\n\nWhat we offer\n\nCompetitive Compensation: We offer competitive pay based on market rates in the country of the applicant.\n100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).\nEquity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.\nValues-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.\nProfessional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.\nAnnual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.\nGeographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.\nDynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).\n\n\n\n\nThank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Cloud, Junior, Engineer and Backend jobs that are similar:\n\n $55,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nWe are hiring a PHP Staff Engineer to focus on backend application work and technical leadership while contributing to DevOps, data, and frontend work as necessary. We’re a small team, so the blend will depend on the individual and the project.\n\n\nIdeal candidates will have an incredibly strong Web SaaS background, a decade or two of Web-based professional history, and a deep comfort with PHP. You are consistently assessing whether technical choices are adding or removing system complexity. You enjoy enabling your teammates to do their best work with clear & appropriate feedback, tailored guidance, and thoughtful workload sharing. You are deeply critical of which technical choices and work will have the most meaningful impact on our goals.\n\n\nThis role offers 160K/yr and participation in our ESOP (Employee Stock Option Program) with a 4-year vesting schedule. If you start by 1 April, you’ll be eligible for the company-wide annual 1 July pay raise. If you’re interested in the role but have questions or feedback, please email the hiring manager. No one’s resume will get buried for being critical, it’s kinda the point of the job.\n\n\nWe will accept applications through Friday, 21 February and begin the email screening process as soon as possible. Initial interviews will ideally be scheduled for 24-27 February, and second interviews the week of 10 March. There are two 90-minute interviews (hiring manager + panel) and we request 3 professional references (but let's talk anyway if you have circumstances that make that impossible). We are filling this role ASAP, preferably no later than 1 April. Please note availability concerns in your application! We can be flexible and are happy to accommodate whenever we can. \n\n\nAbout uConnect \n\n\nuConnect is on a mission to help more people realize their potential by improving access to career services for all people - early in their lives and throughout their careers. Focused on the traditional higher education market, uConnect's All-In-One Virtual Career Center is used by a wide range of institutions including UCLA, MIT, and Baton Rouge Community College to radically improve utilization of career services, career readiness and student outcomes.  We're a mission-driven team working in a fun and collaborative culture which puts people first. uConnect is backed by leading technology investors including Growth Street Partners, Strada Education and LearnLaunch.\n\n\n\nCore responsibilities\n* Collaboratively plan, document, and execute complex web application programming tasks. This is foremost an individual contributor role responsible for shipping.\n* Adhere to team coding standards and architectural principles.\n* Demonstrate advanced knowledge of one or more relevant programming languages in day-to-day use.\n* Demonstrate best practices in submitted code.\n* Make informed decisions about what qualifies as in- and out-of-scope for current tasks and communicate those decisions succinctly and thoroughly.\n* Raise concerns, questions, and ambiguities for team discussion; lead consensus-building.\n* Identify risks in current code, environment, and/or process; recommend alternatives.\n* Add automated low-level tests to code as appropriate.\n* Troubleshoot existing code for defects, performance issues, or other unwanted behavior.\n* Take ownership of overall application code base and be accountable for its long-term health, performance, and alignment with team goals.\n* Take on independent investigations or maintenance projects to enable the rest of the team.\n* Take a leadership role in overall technical decisions and direction.\n* Work cross-functionally with Product, Customer Success, and other stakeholders to identify the best outcomes possible given our goals and constraints.\n\n\n\nSecondary responsibilities\n* Assist with support and bug triage.\n* Assist with CI/CD pipeline as necessary.\n* Assist with E2E tests as necessary.\n* Improve application observability with logging and automated alerting.\n* Explain technical concepts to non-technical stakeholders.\n* Guide and mentor other engineers of all levels with their professional growth and learning.\n* Assist with hiring engineers as requested.\n* Investigate new technologies for applicability to current and future engineering challenges.\n* Monitor the broader technology ecosystem for significant changes and brief team.\n* Respond to priority support incidents during off-hours in rare business-critical situations.\n\n\n\nWhat will a typical day look like?\n* Attend daily engineering standup (Mon-Thu). What’s blocking you, and how can you help your teammates? Sometimes we also do work refinement during this time.\n* Meet with stakeholders and peers to understand and prioritize needs.\n* Programming new product features, upgrading existing functionality, and updating dependencies and pipelines.\n* Performing code review async via pull request or synchronously via Zoom.\n* Validating application functionality through the use of both automated and manual testing.\n* Pairing with another engineer to trade experience or collaborate on a particular challenge. (We encourage pairing as needed and it shouldn’t be “never” but there’s no mandate.)\n* Researching tools, patterns and practices relevant to current or future work.\n* Writing internal documentation about technical choices, runbooks, or team practices.\n* Working with your manager to discuss and implement guidance or technical coaching plans for other engineers.\n* On Fridays (or an equivalent amount of time elsewhere in the week at your discretion), you’re encouraged to pursue team-agreed work that isn’t explicitly toward the product roadmap, like tool upgrades or technical research. We are purposefully targeting 20% of capacity toward maintenance work.\n\n\n\nCore skills & experiences (You check most of these boxes)\n* Building and maintaining Web SaaS products for at least 5 years (12+ is ideal).\n* Advanced programming experience in a Web server context, PHP strongly preferred.\n* Programming experience in JavaScript and HTML/CSS.\n* Advanced SQL query authoring and relational database design constraints.\n* Working remotely with a cross-functional team & collaborating with other engineers.\n* Task refinement & scoping, self-organization, and prioritization.\n* Team-based communication (asking for what they need and conveying challenges and timelines proactively), active listening, and consensus building.\n* Giving and receiving constructive and well-communicated code review feedback.\n* Experience with one or more web application frameworks, especially event-based (as in WordPress, not Kafka).\n* Troubleshooting DNS and web request / server response structures.\n* Validating code using test automation (unit or functional/integration).\n* Controlling major sources of application complexity and managing dependencies thoughtfully.\n\n\n\nAccretive skills (We hope you check a few of these boxes)\n* Using, designing, documenting, and building REST APIs.\n* Experience with WordPress (or similar).\n* Experience using caching layers to improve web application performance.\n* Building & improving CI pipelines (we use BitBucket).\n* Evaluating application-level security and remediation of flaws.\n* Evaluating & implementing accessibility requirements.\n* Experience with data pipelines, feed processing, and/or data migrations.\n* Working with Python (used in our data pipeline), data warehouses, and/or data visualization (We use GCP / BigQuery / Looker).\n* Iterative self-directed learning is second nature to you.\n* You’ve read resources or books like Will Larson’s Staff Engineer and are thoughtful about the strategic role of the Staff Engineer in an organization.\n\n\n\nWhy take this role?\n* High impact, high efficiency, sustainable efforts, & minimal politics. Our entire company culture is oriented to winning together, not individual interests.\n* Truly flexible work schedule with consistent effort to minimize meetings and prioritize individual needs. Unlimited PTO, 15 holidays, plus a mostly-shutdown entire final week of the year.\n* Commitment to a healthy engineering culture with a focus on great documentation, team-based work refinement, and clear acceptance criteria. We’re not done improving how we work.\n* We’re not just “committed to diversity”, we have a diverse & inclusive team and continue to iterate on policies that support it.\n* You're aligned with our mission of improving access to career services & employment outcomes for higher education students by supporting their individual needs.\n* Your 5-year plan could involve deepening your technical skills and focusing on impact as a special project “solver”, becoming the technical lead of a second product team as it forms, or transitioning into an engineering management role. (It likely does not involve becoming an overall project “architect” as that is our principal’s primary role.)\n\n\n\nCompensation package\n* $160,000 annual salary (with annual raise 1 July).\n* 4-year vesting stock options\n* Unlimited PTO (you must use at least 3 weeks; 4-6 is normal)\n* Health insurance (Gold PPO) premium 100% covered for employee & 60% for dependents (Dental 75% for employee & 50% for dependents; Vision 75% for employee)\n* 4% 401K contribution (3% full match + 2% half match)\n* $600 annual home office stipend\n* 12 weeks parental leave (after 1 year)\n* Guaranteed remote work policy (there’s no office)\n\n\n\nHiring process\n* Screening over email (call optional)\n* 90-minute alignment interview (Zoom video)\n* 90-minute functional area interview (Zoom video)\n* Pre-offer stage: (1) 60-minute Meet & Greet with CEO (Zoom video), (2) 3 references (preferably all who worked directly with you for 6 months or more; 1 senior to you in your team or reporting chain)\n* Background check (we do not automatically disqualify applicants for non-violent criminal convictions)\n\n\n\nAbout the team\n* We are fully remote, but require employees reside in the continental US or Canada due to time zones & compliance overhead.\n* We employ 7 full-time engineers (Manager, 4 Application, 1 Data, 1 QA Automation) that lean senior (2 staff-level, 3 senior-level, 2 mid-level, 0 entry — yes, that’s the scale). There is 1 product manager (with plans to grow).\n* No engineers have left the company in 3 years. Our principal engineer has been with the company 12 years. \n* We use a Kanban workflow in Jira (“kanban-like” if we’re being pedantic) with clear acceptance criteria and Gherkin for testing criteria.\n* In 2024, half our tickets were in support of our strategic roadmap, 20% were maintenance work, and the rest were requests (support escalations and other non-roadmap work).\n* We primarily build in a WordPress-based monolith with a few ancillary AWS services.\n* We have managed hosting, so there is no on-call rotation, but as a staff engineer you will be on the short-list of emergency technical contacts. (We had zero emergencies in 2024.)\n* Two years ago, we had zero automated tests. Today, we have more than 500 (300 of which are E2E) and will aggressively increase that number this year, focusing on PHP integration tests in a specific section of the product.\n* We’re publishing our interview plan, onboarding impact plan, and performance review criteria for this role. Our small team works best by being engaged, taking ownership, and exercising critical thinking every day. This role is critical to continuing and expanding that strategy, so consider coming to your interviews with good questions.\n* West coasters beware: Standup is 10:30am ET (Mon-Thu; we don’t have standing meetings on Fridays). It is our team’s only standing meeting (besides 1:1s with your manager and monthly All Hands).\n\n\n\nWhat will your 90-day onboard look like?\n* Weeks 1: Meet people, read docs, complete training, set up your localhost, ask questions. We’re not a “commit code on day 1” shop; relax & adapt. Check in with your manager daily.\n* Weeks 2-4: Dig into team’s current problem set and how you can start contributing now, while also learning medium- and long-term goals to start aligning decisions with them. Join the team’s workflow and complete prioritized work. Check in with your manager a few times a week.\n* Months 2-3: Take work that aligns with your learning goals to quickly expand your exposure to various parts of the product and stack. Make strong contributions, but more biased toward learning than highest priority, tapering back toward priority-based work toward the end of 90-days at the pace that makes sense. Choose a longer-term 1:1 pace.\n\n\n\n\n\n$160,000 - $160,000 a year\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Wordpress, Python, Testing, JavaScript, Education, PHP, Senior, Engineer and Backend jobs that are similar:\n\n $50,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCambridge, MA or Remote

\nJob Description\n\nAs the Director of Customer Support at Tailscale, you'll be responsible for leading and developing our customer support team, ensuring exceptional service delivery, and driving customer satisfaction. You'll work closely with cross-functional teams to improve our product and processes based on customer feedback.\n\nWhat You'll Do\n\n\n* Provide visionary leadership and mentor a team of technically skilled customer support professionals, fostering a culture of excellence, innovation, and continuous improvement\n\n* Develop and implement customer support strategies aligned with Tailscale's goals and vision\n\n* Establish and monitor key performance indicators (KPIs) for the support team, leveraging data-driven insights to ensure high-quality service delivery now and into the future\n\n* Collaborate with Product, Engineering, and Revenue teams to address customer needs and enhance the overall customer experience\n\n* Lead in-depth analyses of customer feedback and support data to identify trends and opportunities for product and process improvements\n\n* Implement and optimize support tools and technologies to increase efficiency and effectiveness\n\n* Oversee the development and continual enhancement of support documentation, knowledge bases, and training materials\n\n* Manage the support team's budget and resources effectively\n\n* Represent the voice of the customer within the organization, ensuring that customer needs and preferences are prioritized and addressed in strategic decision-making processes\n\n\n\n\nYou may be a fit for this role if you have:\n\n\n* 7+ years of experience in customer support or related fields, with at least 3 years in a leadership role\n\n* Demonstrated experience supporting a broad range of customer types, from individual B2C users all the way to enterprise customers in the B2B SaaS space\n\n* A strong understanding of SaaS, networking, and security concepts\n\n* Familiarity with VPNs, networking protocols, and cybersecurity concepts\n\n* An eagerness to learn, keeping yourself and your team up with evolving customer questions and Tailscale’s product roadmap\n\n* Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders\n\n* A proven track record of building and scaling high-performing support teams\n\n* Experience with support tools and technologies (e.g., Jira Service Manager)\n\n* A data-driven approach to problem-solving and decision-making\n\n* Experience with remote team management (though expect to organize and participate in meetups with your team from time to time)\n\n\n\n\nAs a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. We use San Francisco market data to establish our pay ranges. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and SaaS jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nAbout Coalfire\nCoalfire is on a mission to make the world a safer place by solving our clients’ toughest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Denver, Colorado with offices across the U.S. and U.K., and we support clients around the world.   \nBut that’s not who we are – that’s just what we do.  \n \nWe are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.    \n \nAnd we’re growing fast.  \n \nWe’re looking for a Site Reliability Engineer I to support our Managed Services team. \n\n\nPosition Summary\nAs a Junior Site Reliability Engineer at Coalfire within our Managed Services (CMS) group, you will be a self-starter, passionate about cloud technology, and thrive on problem solving. You will work within major public clouds, utilizing automation and your technical abilities to operate the most cutting-edge offerings from Cloud Service Providers (CSPs). This role directly supports leading cloud software companies to provide seamless reliability and scalability of their SaaS product to the largest enterprises and government agencies around the world.\n \nThis can be a remote position (must be located in the United States).\n\n\n\nWhat You'll Do\n* Become a member of a highly collaborative engineering team offering a unique blend of Cloud Infrastructure Administration, Site Reliability Engineering, Security Operations, and Vulnerability Management across multiple clients.\n* Coordinate with client product teams, engineering team members, and other stakeholders to monitor and maintain a secure and resilient cloud-hosted infrastructure to established SLAs in both production and non-production environments.\n* Innovate and implement using automated orchestration and configuration management techniques. Understand the design, deployment, and management of secure and compliant enterprise servers, network infrastructure, boundary protection, and cloud architectures using Infrastructure-as-Code.\n* Create, maintain, and peer review automated orchestration and configuration management codebases, as well as Infrastructure-as-Code codebases. Maintain IaC tooling and versioning within Client environments.\n* Implement and upgrade client environments with CI/CD infrastructure code and provide internal feedback to development teams for environment requirements and necessary alterations. \n* Work across AWS, Azure and GCP, understanding and utilizing their unique native services in client environments.\n* Configure, tune, and troubleshoot cloud-based tools, manage cost, security, and compliance for the Client’s environments.\n* Monitor and resolve site stability and performance issues related to functionality and availability.\n* Work closely with client DevOps and product teams to provide 24x7x365 support to environments through Client ticketing systems.\n* Support definition, testing, and validation of incident response and disaster recovery documentation and exercises.\n* Participate in on-call rotations as needed to support Client critical events, and operational needs that may lay outside of business hours.\n* Support testing and data reviews to collect and report on the effectiveness of current security and operational measures, in addition to remediating deviations from current security and operational measures.\n* Maintain detailed diagrams representative of the Client’s cloud architecture.\n* Maintain, optimize, and peer review standard operating procedures, operational runbooks, technical documents, and troubleshooting guidelines\n\n\n\nWhat You'll Bring\n* BS or above in related Information Technology field or equivalent combination of education and experience\n* 2+ years experience in 24x7x365 production operations\n* ·Fundamental understanding of networking and networking troubleshooting.\n* 2+ years experience installing, managing, and troubleshooting Linux and/or Windows Server operating systems in a production environment.\n* 2+ years experience supporting cloud operations and automation in AWS, Azure or GCP (and aligned certifications)\n* 2+ years experience with Infrastructure-as-Code and orchestration/automation tools such as Terraform and Ansible\n* Experience with IaaS platform capabilities and services (cloud certifications expected)\n* Experience within ticketing tool solutions such as Jira and ServiceNow\n* Experience using environmental analytics tools such as Splunk and Elastic Stack for querying, monitoring and alerting\n* Experience in at least one primary scripting language (Bash, Python, PowerShell)\n* Excellent communication, organizational, and problem-solving skills in a dynamic environment\n* Effective documentation skills, to include technical diagrams and written descriptions\n* Ability to work as part of a team with professional attitude and demeanor\n\n\n\nBonus Points\n* Previous experience in a consulting role within dynamic, and fast-paced environments\n* Previous experience supporting a 24x7x365 highly available environment for a SaaS vendor\n* Experience supporting security and/or infrastructure incident handling and investigation, and/or system scenario re-creation\n* Experience working within container orchestration solutions such as Kubernetes, Docker, EKS and/or ECS\n* Experience working within an automated CI/CD pipeline for release development, testing, remediation, and deployment\n* Cloud-based networking experience (Palo Alto, Cisco ASAv, etc.…)\n* Familiarity with frameworks such as FedRAMP, FISMA, SOC, ISO, HIPAA, HITRUST, PCI, etc.\n* Familiarity with configuration baseline standards such as CIS Benchmarks & DISA STIG\n* Knowledge of encryption technologies (SSL, encryption, PKI)\n* Experience with diagramming (Visio, Lucid Chart, etc.) \n* Application development experience for cloud-based systems\n\n\n\n\n\nWhy You'll Want to Join Us\n\n\nAt Coalfire, you’ll find the support you need to thrive personally and professionally. In many cases, we provide a flexible work model that empowers you to choose when and where you’ll work most effectively – whether you’re at home or an office. \nRegardless of location, you’ll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You’ll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. And you’ll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support membership, and comprehensive insurance options.  \n\n\nAt Coalfire, equal opportunity and pay equity is integral to the way we do business. A reasonable estimate of the compensation range for this role is $95,000 to $110,000 based on national salary averages. The actual salary offer to the successful candidate will be based on job-related education, geographic location, training, licensure and certifications and other factors. You may also be eligible to participate in annual incentive, commission, and/or recognition programs.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. \n \n#LI-REMOTE \n#LI-JB1 \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, DevOps, Cloud, Junior and Engineer jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States

\nAs a Senior Client Services Engineer, you will be the technical escalation point for all Client Service Engineers and Technicians. You will help engineer technical solutions, assist with day-to-day support operations, and drive projects to improve user experience and team efficiency. This role requires an individual to be highly technical, have exceptional problem-solving skills, and have strong communication and leadership skills. \n\n\n\nIn this role, you will:\n* Provide support for all end-user technology services while in-person, or remote via Jira Service Desk and Slack. \n* Develop, enhance, and implement Client Services processes and policies. \n* Schedule, manage, and direct Client Services team members on a daily basis.\n* Research, install/implement, and upgrade internal systems and Saas platforms.\n* Purchase hardware and software, and contribute to quarterly financial planning.\n* Deploy and maintain conference room systems, printers, digital signage, and other office equipment.\n* Work cross-collaboratively on client-side projects to improve security, increase efficiency, or improve user experience. \n* Create and maintain documentation for internal team processes and user-facing support articles.\n* Travel may be required to support various locations within the Bay Area.\n\n\n\nQualifications:\n* 8+ years of experience in an IT Support/Admin role.\n* 2+ years of experience in a lead role.\n* Experience with Windows 10, Ubuntu, Chrome OS, and macOS in an enterprise environment.\n* Experience with VMware and client-level virtualization software (Parallels, VirtualBox, etc.)\n* Experience with Google Workspace administration and troubleshooting.\n* Solid understanding of basic networking concepts (VPN, DHCP, DNS, etc.)\n* Strong security foundation and endpoint best practices. \n* Experience with Jira, Confluence, or similar ticketing and documentation tools.\n* Strong knowledge of Active Directory account administration.\n* Experience configuring and/or troubleshooting Single Sign on (Azure, Okta, Ping, etc.)\n* Solid understanding of endpoint management tools (ECM/Intune, Jamf, Landscape, etc.)\n* Scripting experience (PowerShell, bash, Python, etc.)\n* Strong critical thinking, problem-solving, communication, and prioritization skills. \n\n\n\n\n\nCompensation\nThere are three major components to compensation for this position: pay, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The pay range for this position is $135,000 to $165,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The pay range listed in this posting is representative of the range of levels Zoox is considering for this position.\n\n\nZoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.\n\n\nAbout Zoox\nZoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.\n\n\nFollow us on LinkedIn\n\n\nAccommodations\nIf you need an accommodation to participate in the application or interview process please reach out to [email protected] or your assigned recruiter.\n\n\nA Final Note:\nYou do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, macOS, Senior and Engineer jobs that are similar:\n\n $50,000 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nFoster City, CA

Docker is a remote first company with employees across Europe, APAC and the Americas that simplifies the lives of developers who are making world-changing apps.  We raised our Series C funding in March 2022 for $105M at a $2.1B valuation. We continued to see exponential revenue growth last year.  Join us for a whale of a ride!The Billing team ensures painless purchasing, reliable billing, proper user entitling, and robust payment reporting within Docker's products. As a Backend Engineer, you will propose, prototype, and eventually publish tools and features to solve problems, such as:* How can we rapidly roll out billing and subscriptions for new products and services?\n* How can we build a robust billing backend that will enhance the payment process?\n* What can we do to streamline internal and external business operations?\n\nYou will collaborate with product managers, designers, and engineers to design user journeys and API specifications, using tools like Slack, Zoom, Miro, and Notion. You will also work across departments on this team, interfacing with Business Operations, Data, Finance, Marketing, and Support more than our average team. You will be constantly seeking ways to improve development practices to ensure we maintain a high level of quality with a fast pace of delivery. You will help foster an optimistic and uplifting environment with collaboration and innovation. Finally, you should be passionate about how developers' lives could be made easier, and about Docker's role in that.Responsibilities:* Build and improve on a billing system managing tens of thousands of subscriptions, and processing thousands of daily transactions\n* Lead and contribute to new features that enhance our users’ billing and payments experience in Docker Hub and other new Docker products\n* Write project proposals, document standard operating procedures, and evaluate 3rd party tools\n* Write, review, maintain, and document Golang code, including unit, integration, and e2e tests\n* Mentor, coach, and pair with team members on software engineering best practices\n* Work within a cross-functional delivery team of 5+ software engineers, with an embedded product manager and designer\n* Deploy code to production, and own the product throughout the lifecycle\n* Demonstrate cross-team collaboration and own the team’s engineering needs\n* Respond to daytime internal billing support requests, on rotation (avg. 12/week), from throughout the company\n* Participate in paid 12-hour daytime on-call shifts for one week every 2-6 months\n\nQualifications:* Experience in senior and leadership roles, capable of taking initiative, supporting more junior engineers, and leading by example with an optimistic outlook\n* Experience and interest in user checkout experiences, payment processing, invoicing, recurring subscriptions, and/or business operations\n* Experience with payment and billing platforms (Stripe preferred)\n* Experience with debugging and related tools, test automation, troubleshooting, and understanding code of myriad authors\n* 5+ years experience building SaaS applications\n* 3+ years with a C-based backend language, preferably Golang\n* Experience with* SQL (Postgres preferred)\n* Cloud platforms (AWS preferred, or GCP, Azure)\n* IaC (Terraform preferred)\n* Containers (Docker, Kubernetes)\n* CI/CD systems (Jenkins, GitHub Actions)\n* Snowflake (nice-to-have)\n* Python, data ingestion (ETL), and data pipelines (nice-to-have)\n* Salesforce and APEX (nice-to-have)\n\n\n* Knowledge of security and compliance best practices (PCI, SOC2, SOX)\n* Strong verbal and written English skills with a record of documenting SOPs and project proposals\n* Ability and interest in working at a fully remote company crossing international time zones\n* Past demonstrations of proactively working outside of this job description\n\nWhat to expect in your first 30 days:Being a fully remote workplace, Docker has a focus on keeping teams connected. To that end, your first two weeks will include a calendar with many 1:1 sessions intended to introduce you to your team and others with whom you will interact frequently. Expect to spend time on other onboarding activities like IT setup, navigating productivity tools, and getting familiar with your regular calendar cadence.As part of your hands-on onboarding, you’ll have completed your first tasks contributing to the code base, getting familiar with the team’s Agile/Scrum processes and software development life cycle.By the end of the month, you should be familiar with Docker’s values and goals, our leadership, your team, your tools, and where to go for information - everything you need to build an understanding of Docker Hub, Billing systems and infrastructure, and making your own impact to our systems.What to expect in your first 90 days:In your first three months you’ll have developed a good relationship with your team and have become familiar with its routines. You will be comfortable sharing ideas and opinions formed from your depth of experience in daily standups, weekly planning, and ad-hoc engineering discussions.Expect to be familiar with the team’s roadmap and working directly with our project manager, planning ahead (e.g. through written proposals) and breaking down work on which the team will execute. Throughout bi-weekly sprints you’ll be making regular contributions to our Golang codebase and REST APIs, interacting with a PostgreSQL database and third party APIs like Stripe.You’ll have become familiar with Docker Hub systems and infrastructure with a focus on backend services, frontend components, and external integrations owned by the Billing team. You will be gaining comfort completing Jira tickets and pull requests (as both committer and reviewer) on Github and deploying to production using GitHub Actions as our CI/CD system.What to expect in your first year:Within your first year you’ll have made significant contributions to team velocity through your work as an individual contributor, but also by creating impact through the skill and wisdom you impart on the team through mentorship, insight, and off-the-Jira-board contributions (architecture & design, process improvements, etc.)You’ll have played a substantial role in the planning and execution of new tooling and internal system updates to facilitate pricing and packaging agility, usage-based billing, and billing support for new products contributing directly to Docker’s bottom line and long term ARR goals.Working through Slack, Zoom, Notion, and Jira, you’ll have established strong relationships with our stakeholders in Business Operations, Accounting, Finance, and Support, comfortable handling and prioritizing ad-hoc requests and discussing your team’s involvement.In collaboration with your manager, you will have a Career Development Plan that will outline your trajectory beyond your first year.Perks:* Freedom & flexibility; fit your work around your life\n* Home office setup; we want you comfortable while you work\n* 16 weeks of paid Parental leave\n* Technology stipend equivalent to $100 net/month\n* PTO plan that encourages you to take time to do the things you enjoy\n* Quarterly, company-wide hackathons\n* Training stipend for conferences, courses and classes\n* Equity; we are a growing start-up and want all employees to have a share in the success of the company\n* Docker Swag\n* Medical benefits, retirement and holidays vary by country\n\nDocker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.Due to the remote nature of this role, we are unable to provide visa sponsorship.#LI-REMOTE \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Docker, Design, SaaS, API, Senior, Golang, Engineer and Backend jobs that are similar:\n\n $52,500 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n