\nAircall is a place where voices are valued.\n\n\nBacked by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.\n\n\nConversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home – everyone has a voice that is valued.\n\n\nWhatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.\n\n\nAbout the role:\n\n\nAs a Technical Support Specialist, you will join a team that operates as a second point of contact for Aircall's customers across the globe. You will work directly with them to help solve complex technical and operational questions. As a Technical Support Specialist, you will have a direct impact on their ability to make and receive phone calls, leverage the right products/integrations and grow their business. Every day you will be working with multiple teams across Aircall, such as Success, Engineering, Product, Onboarding, and Sales to provide white glove service and support. Our team is customer-focused, highly motivated, and thrives on our shared success. You will be part of an international team with diverse backgrounds and skill sets. With Aircall being a 24/5 business we operate throughout various time zones using a follow-the-sun model. Our extensive product knowledge and technical skillset is our most valuable asset both to our customers and our internal teams. \n\n\nThis role can be based remotely in the U.S., with working hours of 9-6 pm est or equivalent. \n\n\n\nKey Responsibilities: \n* Receive and respond to escalated Customer cases regarding technical and functional questions or issues\n* Handle a variety of complex issues dealing with various platforms, operating systems, applications, integrations, inbound / outbound calling, caller ID, calling features, etc. Analyze, reproduce, and be part of the resolution\n* Assist the Frontline Support team to train them on some specific topics, and improve how the issues are escalated to the Technical Support team. Train the Customer Support Team about relevant subjects. Create and maintain internal documentation\n* Work closely with developers and product management colleagues to diagnose, understand and resolve issues. Mitigate risks in potential features, and bring best practices to the Customer Support Team\n* Take ownership with internal and external stakeholders to define and resolve systemic issues, suggest product enhancements and eventual workarounds. Recommend and support the implementation of process improvements\n* Monitor Customer Support metrics to proactively identify trends and recurring issues. Follow up with customers to ensure ongoing high levels of satisfaction\n\n\n\nQualifications: \n* Preferred experience:\n* Strong problem-solving, decision-making, and critical-thinking skills\n* You are familiar with working in remote or hybrid environments\n* Previous experience in a client-facing technical role for a SaaS or telecom business\n* Ability to convey complex ideas in layman's terms\n* Comfortable multitasking in a fast-paced environment; familiar with organizing workflows and be process oriented\n* Committed, ambitious, team player, and outcome oriented\n* Soft skills:\n* Aptitude for understanding providing excellent customer service including clear communication, problem solving and technical writing skills in English (Other Languages are a plus)\n* Good organizational skills and the ability to manage multiple issues simultaneously within a fast paced and changing environment\n* Positive self-starter, willing to dig into complex issues, able to take direction, and work within a team environment\n* Willingness to consistently improve and try different approaches and perspectives\n* Empathetic and active listener, with the ability to see each situation from someone else’s viewpoint\n* Aptitude to learn and support new products and features\n* Motivation to learn by yourself and seek knowledge\n* Hard skills:\n* Basic understanding of telephony routing, including IVR, ACD, DTMF\n* Foundational understanding of the OSI model\n* Experience using and managing ticket-based enterprise workflow management systems, applying ITIL concepts. Familiarity with Zendesk and Atlassian products, notability JIRA\n* Foundational knowledge about Operating Systems (Windows, Mac OS, Android, iOS)\n* VoIP QoS, WAN & LAN\n* Soft Switch & SIP providers\n* WebRTC applications\n* IP protocols\n\n\n\n\n\n\nKey traits we look for:\n\n\nYou are coachable, you are resilient, you are solution oriented coming to the table with great ideas, and you find the fun in a good challenge! \n\n\nWe will invest in you, as you invest in us. We believe that owning your growth and owning your success starts with you, but it's up to us to help provide the platform for learning, growing and building your career!\n\n\nAircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.\n\n\nLet’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.\n\n\nWe’re creating a place where great people trust one another and thrive together.\n\n\nPeople flourish at Aircall and now is the time to be part of the team and the journey we’re on.\n\n\nWhy join us?\n\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & equity\n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, internet, and childcare reimbursements\n💚 Generous parental leave policy\n\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar:\n\n $102,500 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote NA

\nAbout Mast Reforestation (Mast): \n\n\nAs the leading end-to-end reforestation company in the U.S., Mast is on a mission to make reforestation scalable. As bigger and hotter fires destroy more forestland every year, Mast provides fast, resilient forest restoration for landowners impacted by devastating wildfires. As the only vertically-integrated reforestation company in the industry, Mast has removed the financial, procedural, and seed supply barriers that typically stand in the way of getting reforestation done.  Mast collects native, diverse seed species and manages site preparation, planting, and ongoing monitoring, delivering high quality projects.  By assembling first-of-its-kind third party capital, Mast delivers these projects at no-cost to landowners.  With trusted forestry companies Silvaseed and Cal Forest in its portfolio, Mast is the largest seed bank and reforestation container stock producer in the Western U.S. Mast is also an innovation center for the non-timber forestry supply chain, developing various biological and technical products for achieving land management goals more efficiently. To learn more, visit www.mastreforest.com and watch this video of our recent Montana project (hyperlink: https://www.mastreforest.com/reforestation)\n\n\nIf you’re inspired by our work, we’d encourage you to apply!\n\n\nWhat you'll be doing:\n\n\nThe VP of Sales will be responsible for scaling Mast’s revenue by managing the two small teams generating a pipeline of growth on both sides of our business: securing post-fire landowner reforestation projects and selling the carbon credits that fund that work. In the first six to twelve months you’ll work both as an individual contributor and team manager as a new product is brought to market. Once processes are established and the pipeline becomes more robust, you’ll focus on nurturing the team and pipeline growth while evolving our systems and processes. The outcome of your work will be the advancement of carbon offset projects that will result in thousands of legally protected acres of post-fire forest being restored while removing thousands of tonnes of carbon from the atmosphere over the ensuing decades.\n\n\n\nJob Responsibilities - Grow Revenue:\n* Provide on-going direction on a customer specific go to market strategy to ensure a robust sales funnel\n* Lead the Originators and Carbon Market Partnership Directors to pilot innovative approaches that grow our addressable market\n* Evaluate partnerships and M&A opportunities that accelerate the business\n* Partner with Product to advance due diligence processes by carbon buyers, registries, and ratings agencies\n* Build and grow relationships with customers, partners, registries, rating agencies, and financiers that can be leveraged to achieve the company’s objectives\n* Partner with Finance and company leadership to develop a pricing strategy\n* Clearly define the sales motion and build the systems and processes that support it. Incorporate methodologies for continuous improvement\n* Drive a data-centric culture utilizing salesforce to drive funnel metrics, reporting, and analysis\n* Work with the CEO and leadership team to personally negotiate and shepherd high profile deals to closure as appropriate\n* Partner with People Operations to create appropriate incentives for the sales organization\n\n\n\nJob Responsibilities - Grow the Company:\n* Represent the voice of the customer within the Mast leadership team\n* Make strategic connections between landowner, carbon credit, and nursery sales to strengthen our business model\n* Partner with Marketing to develop an integrated content strategy that builds company brand while delivering business results\n* Be a strong advocate for systems, processes, and governance that optimize work between teams and streamline our business operations\n* Be a role model customer-centric behavior for the entire organization\n\n\n\nQualifications:\n* 10+ years of sales experience scaling an enterprise sales organization\n* Understanding of voluntary and regulated carbon markets including credit types, offset methodologies, standards bodies, ratings agencies and the ecosystem of players in these markets.\n* Deep understanding of project development, project lifecycle, financial models and contract negotiation\n* Strong counter-party negotiating skills and consensus building in multi-faceted customer negotiations\n* Ability to build, manage and grow an interdisciplinary team across multiple, multi-phase complex customer engagements moving towards customer agreement simultaneously\n* Highly personable in person or over the phone matching customer need to contractual obligation\n* Deep experience in CRM (SalesForce preferred) platforms and experience with company-wide integration and reporting\n* Mission-oriented individual looking for an opportunity to mitigate climate change\n* Ability to travel (20%)\n\n\n\nPreferred Qualifications\n* Experience with carbon credit sales and an existing network with buyers\n* Experience in the forest industry with an understanding of the complexities and timelines associated with high quality reforestation projects\n* Experience in real estate including exposure to commercial buyers, tribes, and land trusts\n* Experience with public sector sales at the local, state, and federal levels\n\n\n\n\n\n$170,000 - $210,000 a yearSalary posting and Benefits of working at Mast Reforestation and its subsidiaries: \nThe compensation package includes a base salary plus numerous benefits (see below).  As of October 2024, the geo-located base salary for this role falls within this band: $170,000-$210,000 per year. This position is qualified for incentive compensation. We’ll determine the final base salary based on the candidate’s relevant experience, skills level and residing location during the hiring process.\n\nMast Reforestation, Silvaseed & Cal Forest offer:\n\n\n- Competitive salary\n- Location-based compensation\n- 80% health insurance coverage for Full-Time non-seasonal employees, including Medical, Dental & Vision insurance plans\n- Voluntary insurance plans with competitive premium rates: Pet insurance, Life insurance, Accidents.  \n- Company paid Short Term Disability insurance and Group Term Life insurance\n- Company’s incentive stock options (ISO) for eligible employee groups\n- Retirement saving plan: Sustainable 401(k) and Roth 401(k) with climate-focused investment options.\n- Commuter Benefits in eligible cities\n- 6 paid holidays.  Two company-wide closing weeks per year.  \n- Flexible PTO for Salaried employees.  Generous PTO accrual for Hourly employees.\n- Allowances for out-of-state employees\n- Relocation support for out-of-state employees\n- Our Seattle office is dog friendly!\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Finance, Marketing and Sales jobs that are similar:\n\n $30,000 — $60,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

\nScale Biosciences, Inc. (“ScaleBio”) is an early-stage life sciences technology and tools company developing advanced single-cell solutions based upon the Company's patented split-pool barcoding and combinatorial indexing technology. Our mission is to democratize scalable, easy-to-adopt, extensible, cost-effective single-cell applications across a broad range of systems and sample types within the Life Sciences community.\n\n\nOur founding team members are the key inventors of split-pool barcoding and combinatorial indexing methods. Our team shares a common mission to develop and expand this important technology to the broader research community and support a menu of applications spanning Epigenomics, Transcriptomics, Proteomics, and Multi-omics. Scale’s management team has a proven record in building successful life sciences tools companies and growing a passionate, multi-disciplinary, diverse team of scientists, engineers, bioinformaticians and software developers.\n\n\nAt ScaleBio we have a shared mission built upon a patented and demonstrated technology with long term investment commitments and R&D facilities in San Diego and Bay Area, CA. We are seeking team members that have a passion for developing technologies that benefit the broader researcher community in the discovery of human biology. Such individuals should also have a strong interest in single-cell sequencing as a disruptive and enabling technology and see the potential for our patented split-pool barcoding and combinatorial indexing methods.\n\n\nWe are seeking to add a Field Application Scientist located in the Mid-Atlantic/Southeastern US to our team that will support the evaluation, adoption, and support of our planned single cell sequencing product offerings. In this role, as the scientific and technical liaison for collaborators, partners, and customers, you will serve as the voice of the customer and act as a liaison between our product R&D team, product management, and sales team.\n\n\n\nWhat You'll Do:\n* Train end users on ScaleBio products and applications; partner on success, ease of adoption and protocol compliance. \n* Work closely with internal market and product development teams, serve as Voice of Customer to inform on the design, development, and validation of on market and new product concepts.\n* Educate and support external product development collaborators, early access customers, and partners in the evaluation and validation of the Company’s planned product offerings.\n* Develop best practices and infrastructure for customer support: revise training documents with common Q&A, maintain tracking methods for customer troubleshooting tickets, revise/develop technical presentations.\n* Build out new customer training materials for commercial products.\n* Pre- and post- sales technical presentations.\n* Travel up to 50%\n\n\n\nAbout You:\n* BS or MS in Sciences, PhD preferable.\n* Strong foundation in molecular biology and genetics.\n* Experience and /or familiarity with genomics technology and NGS.\n* Experience or familiarity with genomic assay development and kit-based protocols.\n* 3-5 years relevant academic or commercial life sciences tools experience.\n* Strong customer focus with ability to troubleshoot molecular biology for a variety of single cell applications.\n\n\n\nNice to Have:\n* Basic bioinformatics knowledge, especially pertaining to single cell data analysis.\n* 1-2 years hands on single cell experience through lab or previous FAS position.\n\n\n\n\n\nBelow is the salary range for this full time position. The actual base pay will depend on several factors unique to each candidate, including one’s skills, qualifications, and experience.\n\n\nBase Salary Range - $90,000 - $125,000 USD\n\n\nScaleBio provides competitive compensation, health and dental benefits, 401K retirement saving plan, state of the art laboratory facilities, and an exciting and innovative culture with the opportunity to enable a novel single cell technology. To learn more please visit our website www.scale.bio. ScaleBio is an equal opportunity employer committed to hiring a diverse and inclusive workforce. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Sales and Sales jobs that are similar:\n\n $40,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRockville, MD

\nWhat We’re Building\nHoneycomb defined the concept of observability and is raising expectations of what our developer tools can do! Honeycomb is the observability platform that enables engineering teams to find and solve problems they couldn't before. It enables engineers to answer novel questions about their ever-evolving cloud applications, so they can deploy confidently, resolve incidents faster and focus on high-value work that drives innovation. We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 150-person mark, and were named to Forbes’ America’s Best Startups of 2022!  We’re looking for an Account Executive (AE) to take advantage of our strong market position to drive sales. The ideal candidate will thrive in a fast-paced work environment that rewards initiative and judgment with autonomy and responsibility. You should love the thrill of the hunt, and should have experience bridging technical benefits with business cases\n\n\nWho We Are \nWe come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live our values every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers. \n\n\nHow We Work\nWe are a remote-first company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1.\n\n\n\nWhat You'll do in the Role\n* Articulate the Honeycomb product value proposition and tailor our ROI message to the customer’s discovered use case. Work with marketing to ensure a consistent feedback loop from the field.\n* Conduct sales activities including prospecting and developing opportunities within mid-market and large accounts\n* Conduct discovery calls, presentations, and demos with a technical audience, while driving the conversation towards ROI and business pain.\n* Navigate from individual contributors and practitioners to technical and business decision makers in the account.\n* Focus on customers’ satisfaction. Know the customer’s business and workflows, develop proper contact network within accounts.\n* Develop expansion opportunities from our existing customer base to land upsells.\n* Provide timely and accurate forecasts, based on evidence and not hope, and clear visibility on sales and revenue performance by actively handling your pipeline of opportunities.\n* Leverage and coordinate cross-functional internal teams (Engineering, Marketing, Product, Customer Success) to efficiently navigate sales cycles.\n* Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce.\n* Work strategically with management to identify trending opportunities/challenges, and provide recommended solutions.\n* Contribute to post-mortem analysis on wins/losses\n* Provide account leadership and direction in the pre- and post-sales process\n* Ensure the successful implementation and adoption of Honeycomb through strong account management activities and coordination with pre-and-post sales engineering and support resources\n* Be the voice of the customer by contributing product ideas\n* Travel as necessary to accounts in order to develop relationships and close large opportunities\n\n\n\nWhat You'll Bring\n* 5+ years of experience in a closing role at a SaaS Solution. Preferably at an APM, Monitoring or Log Management SaaS provider and with a record of exceeding quota\n* Experience selling products to engineering teams at Mid-Market to Enterprise customers, especially with a land-and-expand pattern.\n* A strong understanding of the software development life cycle, preferably gained by selling software products that target a part of it.\n* Experience managing a sale that involves technical integration prior to purchase.\n* Experience working with customer champion to scope an achievable, valuable POC to appeal to the buyer.\n* A true desire to see customers benefit from the investment they make with you\n* Able to provide high degree of major account management and control\n* Work under minimal supervision on complex projects\n* Ability to leverage established relationships and proven sales techniques for success\n* Effective communicator (written/verbal), strong interpersonal skills\n* Motivated, driven and results oriented\n* Excellent negotiation, presentation and closing skills\n* You share our values, and work in accordance with those values.\n\n\n\nWhat You'll get when you join the Hive\n* OTE for this role is $250,000- 300,000 based on level of experience ( Base+ Commission). Additional compensation will include generous employee equity.\n* A stake in our success - generous equity with employee-friendly stock program\n* It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience\n* Compensation benchmarked to San Francisco market - no matter where you live (or move)!\n* 401k plan to help you plan for your future\n* A remote-first mindset and culture (really!)\n* 100% employee coverage for Health, Dental, Vision, Life and Disability insurance and 75% for dependents\n* Time To Recharge - Unlimited PTO, paid sabbatical, 19 US Holidays in 2023 (which includes a company wide break at the end of the year to help you relax and recharge for the new year), and one 3-day weekend per month\n* Pick Your Perk - $600 a year to spend on the perks that you care about most\n* Work Life Balance and Flexible Schedule options\n* The tech you need AND a $500 Home Setup Stipend\n* $200 Reimbursement for Cell/Wifi/CoWorking\n* $1500+ Annual Professional Development Allowance\n* Up to 16 weeks of paid parental leave, regardless of path to parenthood\n* Maven Inclusive Family-Building benefit including unlimited virtual appointments, coaches & counselors, and $10K ‘wallet’ to support adoption, surrogacy, IVF, and egg/sperm freezing\n* Semi-annual performance conversations (we call them Review & Rewards conversations) - so you know where you stand, and how you’ll be rewarded for your impact\n* Annual compensation review, benchmarking to industry and inflation changes\n\n\n\n\n\nDiversity & Accommodations:\nWe're building a diverse and inclusive workplace where we learn from each other, and welcome nontraditional candidates, and people of all backgrounds, experiences, abilities and perspectives. You don't need to be a millennial to join us, all gens are welcome! Further, we (of course) follow federal and state disability laws and are happy to provide reasonable accommodations during the application phase, interview process, and employment. Please email [email protected] discuss accessible formats or accommodations. As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work; if we can do better - we want to know!  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud, Marketing and Sales jobs that are similar:\n\n $50,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States