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Mast Reforestation


๐ŸŒ Worldwide
๐Ÿ’ฐ $30k - $60k*

Salesforce

 

Ceo

 

Support

Growth

Voice

Manager

Financial

Finance

Bank

Strategy

Content

Operations

Marketing

Go

Health

Full-Time

Mast Reforestation

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๐Ÿ‘€ 1,374 views

โœ… 61 applied (4%)

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Mast Reforestation is hiring a

Remote VP Sales

\nAbout Mast Reforestation (Mast): \n\n\nAs the leading end-to-end reforestation company in the U.S., Mast is on a mission to make reforestation scalable. As bigger and hotter fires destroy more forestland every year, Mast provides fast, resilient forest restoration for landowners impacted by devastating wildfires. As the only vertically-integrated reforestation company in the industry, Mast has removed the financial, procedural, and seed supply barriers that typically stand in the way of getting reforestation done.  Mast collects native, diverse seed species and manages site preparation, planting, and ongoing monitoring, delivering high quality projects.  By assembling first-of-its-kind third party capital, Mast delivers these projects at no-cost to landowners.  With trusted forestry companies Silvaseed and Cal Forest in its portfolio, Mast is the largest seed bank and reforestation container stock producer in the Western U.S. Mast is also an innovation center for the non-timber forestry supply chain, developing various biological and technical products for achieving land management goals more efficiently. To learn more, visit www.mastreforest.com and watch this video of our recent Montana project (hyperlink: https://www.mastreforest.com/reforestation)\n\n\nIf youโ€™re inspired by our work, weโ€™d encourage you to apply!\n\n\nWhat you'll be doing:\n\n\nThe VP of Sales will be responsible for scaling Mastโ€™s revenue by managing the two small teams generating a pipeline of growth on both sides of our business: securing post-fire landowner reforestation projects and selling the carbon credits that fund that work. In the first six to twelve months youโ€™ll work both as an individual contributor and team manager as a new product is brought to market. Once processes are established and the pipeline becomes more robust, youโ€™ll focus on nurturing the team and pipeline growth while evolving our systems and processes. The outcome of your work will be the advancement of carbon offset projects that will result in thousands of legally protected acres of post-fire forest being restored while removing thousands of tonnes of carbon from the atmosphere over the ensuing decades.\n\n\n\nJob Responsibilities - Grow Revenue:\n* Provide on-going direction on a customer specific go to market strategy to ensure a robust sales funnel\n* Lead the Originators and Carbon Market Partnership Directors to pilot innovative approaches that grow our addressable market\n* Evaluate partnerships and M&A opportunities that accelerate the business\n* Partner with Product to advance due diligence processes by carbon buyers, registries, and ratings agencies\n* Build and grow relationships with customers, partners, registries, rating agencies, and financiers that can be leveraged to achieve the companyโ€™s objectives\n* Partner with Finance and company leadership to develop a pricing strategy\n* Clearly define the sales motion and build the systems and processes that support it. Incorporate methodologies for continuous improvement\n* Drive a data-centric culture utilizing salesforce to drive funnel metrics, reporting, and analysis\n* Work with the CEO and leadership team to personally negotiate and shepherd high profile deals to closure as appropriate\n* Partner with People Operations to create appropriate incentives for the sales organization\n\n\n\nJob Responsibilities - Grow the Company:\n* Represent the voice of the customer within the Mast leadership team\n* Make strategic connections between landowner, carbon credit, and nursery sales to strengthen our business model\n* Partner with Marketing to develop an integrated content strategy that builds company brand while delivering business results\n* Be a strong advocate for systems, processes, and governance that optimize work between teams and streamline our business operations\n* Be a role model customer-centric behavior for the entire organization\n\n\n\nQualifications:\n* 10+ years of sales experience scaling an enterprise sales organization\n* Understanding of voluntary and regulated carbon markets including credit types, offset methodologies, standards bodies, ratings agencies and the ecosystem of players in these markets.\n* Deep understanding of project development, project lifecycle, financial models and contract negotiation\n* Strong counter-party negotiating skills and consensus building in multi-faceted customer negotiations\n* Ability to build, manage and grow an interdisciplinary team across multiple, multi-phase complex customer engagements moving towards customer agreement simultaneously\n* Highly personable in person or over the phone matching customer need to contractual obligation\n* Deep experience in CRM (SalesForce preferred) platforms and experience with company-wide integration and reporting\n* Mission-oriented individual looking for an opportunity to mitigate climate change\n* Ability to travel (20%)\n\n\n\nPreferred Qualifications\n* Experience with carbon credit sales and an existing network with buyers\n* Experience in the forest industry with an understanding of the complexities and timelines associated with high quality reforestation projects\n* Experience in real estate including exposure to commercial buyers, tribes, and land trusts\n* Experience with public sector sales at the local, state, and federal levels\n\n\n\n\n\n$170,000 - $210,000 a yearSalary posting and Benefits of working at Mast Reforestation and its subsidiaries: \nThe compensation package includes a base salary plus numerous benefits (see below).  As of October 2024, the geo-located base salary for this role falls within this band: $170,000-$210,000 per year. This position is qualified for incentive compensation. Weโ€™ll determine the final base salary based on the candidateโ€™s relevant experience, skills level and residing location during the hiring process.\n\nMast Reforestation, Silvaseed & Cal Forest offer:\n\n\n- Competitive salary\n- Location-based compensation\n- 80% health insurance coverage for Full-Time non-seasonal employees, including Medical, Dental & Vision insurance plans\n- Voluntary insurance plans with competitive premium rates: Pet insurance, Life insurance, Accidents.  \n- Company paid Short Term Disability insurance and Group Term Life insurance\n- Companyโ€™s incentive stock options (ISO) for eligible employee groups\n- Retirement saving plan: Sustainable 401(k) and Roth 401(k) with climate-focused investment options.\n- Commuter Benefits in eligible cities\n- 6 paid holidays.  Two company-wide closing weeks per year.  \n- Flexible PTO for Salaried employees.  Generous PTO accrual for Hourly employees.\n- Allowances for out-of-state employees\n- Relocation support for out-of-state employees\n- Our Seattle office is dog friendly!\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Finance, Marketing and Sales jobs that are similar:\n\n $30,000 — $60,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nRemote
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Swiftly, Inc.


๐ŸŒ Worldwide
๐Ÿ’ฐ $55k - $98k*

Manager

 

SaaS

 

Support

Software

Growth

Leader

Executive

Swiftly, Inc.

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๐Ÿ‘€ 1,255 views

โœ… 72 applied (6%)

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Swiftly, Inc. is hiring a

Remote Scaled Customer Success Manager

\nCompany Description\nSwiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 180 transit agencies in 11 countries โ€“ including LA Metro, MARTA, SEPTA, and MBTA โ€“ rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.\n\n\nEven though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.\n\n\n\n\nCustomer Success at Swiftly \nThe Scaled Customer Success Manager role is part of the Customer Success organization at Swiftly and engages with our SMB customers to understand their core challenges and act as a partner in creating the solution. The Customer Success team has two north star objectives: retain our customersโ€™ business and grow opportunities within the customer base. The team cares deeply about the problem weโ€™re solving, so we empathize with and listen to our customers to build partnerships and deepen our value proposition. We thrive with constraints, getting creative to execute on a variety of deliverables in collaboration with other teams. Lastly, while we love to win, we know that the best means to that end on a broad scale is to support our colleagues and win as a team. The  Customer Success team is guided by Swiftly values โ€“ team, communication, feedback, growth, diversity, impact โ€“ and often combines several values to solve problems and deliver value to our customers. \n\n\n\nResponsibilities\n* Manage a large portfolio of Swiftly SMB Transit customers in North America, leveraging tech-touch to effectively engage them, driving up retention rates and potential growth opportunities.\n* Inform and influence our overall SMB growth strategy.\n* Work with Sales team partners to expand our customer base through tailored Swiftly consultations, demos and standard processes on Swiftly product capabilities.\n* Assist the Sales Team by providing industry connections, insights, and general support.\n* Design and run at-scale outreach campaigns to key Swiftly users to assist with Swiftly adoption.\n* Work cross-functionally with product team partners on customer strategies to further Swiftlyโ€™s mission.\n* Serve as our in-house product ambassador to up-level our customersโ€™ workflows and help them get the most return on investment from Swiftly.\n* Identify and engage new Swiftly users within our SMB customer base to increase monthly active users and create stickiness.\n* Proactively identify customers who arenโ€™t maximizing their opportunities with Swiftly and reach out to create an action plan to help them achieve success.\n* Leverage data and insights to shape your approach, inform your discovery, and bolster your recommendations \n* Forecast and mitigate risk, ensuring growth, and drive customer satisfaction \n* Guide advanced product features and integrations.\n* Ensure the CRM (Salesforce) is updated frequently and reflects current customer and opportunities status and risks with up-to-date account information.\n* Develop and deliver digital Executive Business Reviews to agency leadership and executives that prove value while advancing the account strategy.\n* Manage competitive and noncompetitive procurement for renewals (including responding to RFPs, writing sole source justification, and navigating cooperative purchasing agreements).  \n* Work with agency decision-makers to identify budget and procurement paths.  \n* Serve as a representative of Swiftly to and a thought leader within the industry, including attendance and participation at conferences, potentially participating in webinars, workshops, working groups, etc.\n\n\n\nAbout You\n* 3+ years experience at a fast-growing SaaS software company \n* You have a track record of success in your current Customer Success or Account Management role\n* Experience in managing a large volume of accounts\n* Exceptional organizational skills, with the ability to multitask a high volume of opportunities at all times \n* Strong intuition and ability to thrive with minimal direction: you can ideate and execute on a plan effectively, think strategically, and balance multiple, competing priorities  \n* Excellent communication and a proven ability to work cross-functionally \n* Written and oral communication skills - You must be able to convey technical information from beginner-level users to developers when engaging with customers\n* Youโ€™re highly adaptable, easily acclimating to a rapidly changing business and industry\n* You love getting to know new people and helping them solve their business problems\n* Youโ€™re dynamic, agile and nimble. You want a landscape that challenges you and changes shape vs. remains static \n* You have experience and interest in diving into new products and software systems and can quickly learn and understand how new products work and how customers can get value out of them\n* Youโ€™re data-driven and have experience with tools like SFDC, ChurnZero, Zendesk, PowerBi.  \n* Youโ€™re not satisfied with the status quo, and youโ€™re driven by continuous improvement and positive customer experiences \n* A strong ability to listen to various stakeholders and synthesize relevant information \n* Experience working with public transportation or passionate about the future of transportation, mobility, and cities, with an interest in the role of transportation technology \n\n\n\n\n\n\n**FOR U.S. CANDIDATES ONLY:**\nIn accordance with pay transparency laws: the approximate salary range for this role is $87,000 to $123,000 (base salary + any variable comp). This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on a multitude of non-discriminatory factors including final role leveling decisions, a candidateโ€™s relevant work experiences/skills, and geographic location within the United States. Note: salary ranges for non-U.S. candidates may be higher or lower than the U.S. numbers above depending on location. Salary is one component of Swiftlyโ€™s total compensation package, which also includes stock options, competitive benefits, 401(k) matching, a fantastic team and culture, opportunity to have a huge impact, emphasis on professional growth and holistic wellness, and other perks.\n\n\nBeyond the Skills:\nWe are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company:\nโ€ข Team. Together, we are more effective and better supported\nโ€ข Impact. Drive impact for our customers, our company, and all of our teams\nโ€ข Diversity. See differing perspectives as ways to address our weaknesses and find new strengths\nโ€ข Communication. Assume others internally and externally have good intentions\nโ€ข Feedback. We share feedback because we want each other to grow professionally and personally\nโ€ข Growth. Foster personal, professional, and company growth\n\n\nBenefits:\nโ€ข Competitive salary\nโ€ข Stock options for every employee\nโ€ข Medical, Dental and Vision\nโ€ข 401k with Employer Match\nโ€ข Flexible Spending Account (FSA)\nโ€ข Home office setup reimbursement \nโ€ข Monthly cell/internet reimbursement\nโ€ข Monthly "Be Well" stipend \nโ€ข Flexible PTO with a required minimum\nโ€ข Flexible work environment\nโ€ข 16-17 paid holidays - including 4 holidays in months without US national holidays in 2024\nโ€ข 8 fully paid weeks of leave for child birth/adoption\n\n\nTravel note: Swiftly employees can generally expect to travel 1โ€“2 times a year for in-person company or team offsites. As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams! Attending these in-person is expected and encouraged, although we understand everyone has different personal circumstances and we will consider requests for exceptions. Customer-facing team members and other specific roles may be expected to travel more frequently. \n\n\nWe are a truly mission-driven culture that is set to change the world of transit\n\n\n\n\nWe are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.\n\n\nBecause we work with public agencies, we participate in E-Verify. \n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar:\n\n $55,000 — $97,500/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nRemote
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Igloo Software


๐ŸŒŽ North America
๐ŸŒ Worldwide
๐Ÿ’ฐ $65k - $120k*

Developer

 

Design

 

SaaS

System

Training

Support

Director

Leader

Strategy

Lead

Content

Health

Executive

Igloo Software

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๐Ÿ‘€ 1,689 views

โœ… 102 applied (6%)

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Igloo Software is hiring a

Remote Account Management Executive

\nTitle:โ€ฏ Account Management Executive \n \nTell me about Igloo! \nOne of our core beliefs at Igloo is that people are a companyโ€™s biggest asset. This philosophy is woven into everything we do at Igloo โ€“ our behaviors, our culture, and especially our digital workplace solutions (which we use every day). And thatโ€™s why we can offer you a superior employee experience that goes beyond superficial perks and promises, and gives you the true sense of purpose youโ€™ve been waiting for. \n \nIglooโ€™s goal is to help people communicate and collaborate in the workplace. This means creating simple but effective workflows to enable people to create content and a delightful experience for consuming and collaborating on it.โ€ฏ We need a design leader who fights for the user, sets a high bar for design in all of our products and is a champion for instilling a design culture in our business. \n\n\nWhy this role is important: \nAs an Account Management Executive, will be responsible for growing an existing book of business through consultative selling. Youโ€™re a master at owning the sales cycle from beginning to end, identifying key stakeholders and driving solutions to complex business problems.  \n \nYou will develop, execute and manage the sales strategy and successfully close deals, owning the sales cycle, driving solutions that solve complex challenges for our customers.โ€ฏ Working in an environment where our largest competitor is no longer viable and where the market has opened, you understand the value of sales to an organization.โ€ฏ \n\n\n\nThe impact you'll have:\n* Sales Execution:โ€ฏqualify customer leads to maximize revenue and focus sales energy on winnable customer growth, accurately forecast quarterly revenue to meet and exceed targets \n* Close Execution:โ€ฏmanage entire sales cycle process, engage resources as required, perform customer presentations, coordinating product demos, business cases, and ROIs \n* Customer Sales & Relationship Management:grow existing customer revenue and communicate product value proposition and solution design in collaboration with customer success team to drive product solution growth. \n* Revenue Generation:โ€ฏeffectively articular Iglooโ€™s unique value proposition and tailor offerings to solve business pains and our customer business challenges \n* Lead Sale Campaigns:โ€ฏproactive approach to managing business and technical relationships for Iglooโ€™s customers to increase customer growth \n\n\n\nIdeal persona:\n* Accountability โ€“ a proven closer, youโ€ฏapproach your goals with a total ownership mindset \n* Resourcefulness โ€“ solution-focused, you leverage your internal MacGyver and overcome obstacles and turns things into a win \n* Confidence to lead โ€“ you possess the knowledge and experience to lead any sales conversation and inspire those around you \n* Hunter & Farmer - you have a strong โ€œhunterโ€ mindset, but you also have the ability and skill to build, nurture and maintain strong relationships with customers \n* Catalyst for growthโ€“ if there is something you know, about a product, a process, or an industry, you are not afraid to pass knowledge on to team members \n* Focus on continuous improvement โ€“ you learn from every lost deal youโ€™ve ever had and never repeated the same mistake twice \n\n\n\nThe keys to success:\n* 6+years' experience selling SaaS products, preferably within social, communication, and collaboration platforms \n* 2+ yearsโ€™ experience in account management \n* Proven track record of exceeding sales targets, vertical quotas as well as measuring customer growth \n* Previous experience migrating customers to a new product and/or selling a new suite of products \n* Experience running the sales cycle within a small and nimble team \n* Strong solution-focused and relationship building skills โ€“ past success working with customers to build business cases and ROI development \n* Excellent account management skills and ability to manage external and internal business priorities \n* Demonstrable experience building influential relationships with C-level and Director level executives. \n* Ability to assess customer challenges, perform qualification, clearly articulate the benefits of our digital workplace solution, and ask for the business. \n* Focus on continuous improvement โ€“ you learn from every lost deal youโ€™ve ever had and never repeated the same mistake twice \n* Proven ability to effectively collaborate with cross functional teams \n* Commitment and ability to travel up 25% of your time \n* Experience using CRM system such as Salesforce.com. \n\n\n\n\n\nWhat we have to offer:\nWe offer a training budget for every employee, health benefits and a wellness spending account, and support a 100% remote work environment. You choose whether you work on a Mac or PC, whatever hardware makes your work easier.\n\n\nIf youโ€™re looking for a role with the right mix of autonomy and team collaboration, an environment that fosters transparency and trust, a company with seasoned leadership and backed by a leading investment firm, a career with lots of opportunity and room for growth, and a chance to personally influence how organizations work, then we invite you to step inside Igloo.\n\n\n\n\nSound like you? Apply now!\n\n\nIgloo is committed to building and supporting a culture of diversity, inclusion, and accessibility. We hire the best talent regardless of race, color, creed, national origin, ancestry, disability, marital status, age, veteran status, sex, sexual orientation, gender identity, and expression.\n\n\nIgloo welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.\n\n\nLearn more about Igloo Software: https://www.igloosoftware.com/careers/ \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Developer, Design, SaaS, Travel and Sales jobs that are similar:\n\n $65,000 — $120,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nNorth America, Remote
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๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Lightspeed Commerce


๐Ÿ’ฐ $55k - $80k*

Consultant

 

SaaS

 

Support

Software

Testing

Growth

Manager

Cloud

Scheme

Lead

Health

Healthcare

Full-Time

Lightspeed Commerce

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๐Ÿ‘€ 755 views

โœ… 38 applied (5%)

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Lightspeed Commerce is hiring a

Remote Field Implementation Consultant

\nHello there! Thanks for dropping by ๐Ÿ‘‹\n\nAre you actively on the lookout for a fresh career opportunity, or perhaps you're just exploring what's out there? Well, you've landed in the right spot!\n\nLightspeed is seeking a full-time energetic and driven Field Implementation Consultant to join the Hospitality Professional Services team. As a part of the team, your contribution will have a direct impact on our largest and most complex customersโ€™ quest to enter the cloud era.  \n\nThe Hospitality Professional Services team is responsible for Lightspeedโ€™s premium customers: from pre-sale to post-sale, the team ensures these customers feel confident in their investment in Lightspeed. Composed of select, top-performing members from our sales, onboarding, support and customer success teams, the Hospitality Pro Services team is in charge of implementing and supporting Lightspeed throughout their customer journey. Join our elite team and work with our largest and most complex customers at the highest level of support.\n\nPlease note, there is a component of this role that requires travel to other regions. You are required to possess a valid passport and Canadian driver's license. \n\nWhat youโ€™ll be responsible for: \n\n\n* Acting as the implementationโ€™s technical main point of contact for our customers. \n\n* Delivering remote and onsite implementation & technical support services to customers who purchased a field package.\n\n* Providing best-practice guides for network set-up and validate any existing network infrastructure to ensure a successful POS installation. \n\n* Working closely and coordinating with our installation partners to assist with hardware installations, both remotely and on site.\n\n* Assisting with implementing integrations (Property Management Systems, etc.). \n\n* Coordinate with our Partnerships and Integrations teams for custom requests.\n\n* Developing a deep understanding of the typical business challenges Lightspeedโ€™s premium customers may face and take the initiative to liaise with our companyโ€™s Product and Development teams to help improve the customer experience. \n\n* Using consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.\n\n* Documenting and tracking customer issues and resolutions. \n\n* Participating in the creation and maintenance of troubleshooting, testing procedures and documentation for the technical support staff as well as documenting software defects for review and corrective action. \n\n* Working closely with other Field Implementation Specialists, Consultants, Support Specialists as well as the Manager and Team Lead to best handle day-to-day situations to better customer experiences.\n\n* Providing in-person implementation & support to our premium customers across all of NOAM.\n\n\n\n\nWhat youโ€™ll be bringing to the team: \n\n\n* Tech-savviness and a genuine interest in technology advancements, especially as it pertains to hardware and software.\n\n* Intermediate knowledge of network infrastructures in a business environment.\n\n* 3+ years of customer service experience in a technical support role.\n\n* Strong verbal and written communication skills in both English and French language \n\n* Polished presentation with impeccable people skills: ability to work with C-Level executives in person. \n\n* Ability to handle multiple implementation projects at various phases in their customer journey. \n\n* Ability to convey a customer-focused attitude.\n\n* Proven troubleshooting skills.\n\n* Ability to manage technical escalations of at-risk accounts and identify opportunities for growth.\n\n* Flexibility in your schedule to work: travel expected up to 60% of the time.  \n\n\n\n\nEven better if you have, but not necessary: \n\n\n* Hospitality industry experience (hotels and/or restaurants).\n\n* Technical background and experience in POS, SaaS, networking and/or software.\n\n* Understands the sales cycle and customer journey in a SaaS environment.\n\n\n\n\nWho you are: \n\n\n* Ability to thrive in a fast-moving team with high standards and firm deadlines. \n\n* Self-starter who also works well in a team environment.\n\n* Excellent judgment and an ability to de-escalate situations quickly and efficiently.\n\n* Resourceful with a demonstrated ability to anticipate change and proactively. adjust priorities and strategies accordingly.\n\n* Comfortable simultaneously managing multiple customers who are at different points on the customer journey.\n\n* Ability to cultivate strong relationships with enterprise and VIP customers.\n\n* Entrepreneurial spirit with a keen sense of initiative and a desire for professional development.\n\n\n\n\nWe know that people are more than whatโ€™s on their CV. If youโ€™re unsure that you have the right profile for the role... hit the โ€˜Applyโ€™ button and letโ€™s have a chat!\n\nWhatโ€™s in it for you?\n\nCome live the Lightspeed experience...\n\n\n* Lots of autonomy, flexible work culture and the option of fully remote work\n\n* Genuine career opportunities in a company thatโ€™s creating new jobs every day\n\n* Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback\n\n* Work in a team big enough for growth but lean enough to make a real impact\n\n* Development of very high traffic products, used at the global scale\n\n* Opportunities to learn and expand your skill set\n\n* Become a valued part of the diverse and inclusive Lightspeed family\n\n\n\n\nโ€ฆ and enjoy a range of benefits thatโ€™ll keep you happy, healthy and (not) hungry:\n\n\n* Lightspeed equity scheme (we are all owners)\n\n* Flexible paid time off policy\n\n* Extended Healthcare benefits\n\n* Health and wellness benefit of $500 per year\n\n* Paid leave and assistance for new parents\n\n* Mental health online platform and counseling & coaching services\n\n* Volunteer day\n\n\n\n#LI-DS1 \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing, Cloud and Sales jobs that are similar:\n\n $55,000 — $80,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada
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๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Vectra


๐Ÿ’ฐ $40k - $78k*

Manager

 

Design

 

Training

Architect

Code

Edu

Cloud

Engineering

Executive

Vectra

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๐Ÿ‘€ 1,076 views

โœ… 37 applied (3%)

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Vectra is hiring a

Remote Manager of Technical Enablement

\nThe Sr. Manager of Technical Enablement function will be responsible for the Pre-Sales & Partner Technical sales functions. โ€ฏThe ideal candidate will have a good mix of deep technical knowledge, business acumen, strong communication skills and a background in IT, InfoSec, and/or Cloud.  \n\nResponsibilities:  \n\n\nTrack key success metrics and key performance indicators (KPIs) specific to enablement efforts to show return on investment (ROI) and overall impact\n\nWork with the Pre-Sales Engineering Leadership teams to design and implement a roadmap to help achieve department objectives\n\nConnect and partner with our Pre-Sales Engineering team to understand current knowledge base, gaps, and needs\n\nWork with technical revenue leaders, as well as stakeholders across the organization, to develop a holistic enablement program for technical sales, success, services, and partner personas  \n\nManage the logistics, scheduling, organization, and facilitation of the onboarding program for the new technical team members and serve as the primary point of contact for theโ€ฏprogramโ€ฏ\n\nCo-manage pre-sales lab environment (SSO, Cloudflare, Github, and Visual Code Studio) for internal and partner sales teams.\n\nCo-manage enablement infrastructure (CMS, LMS, Confluence, Project Management software)\n\nCo-create pre-sales labs guides for internal and external technical sellers\n\nSetup and maintain APIs across the enablement infrastructure and automate manual processes via Workato\n\nCo-create technical training programs and to increase product knowledge for internal technical sellers and partners\n\nDeliver instructor-led trainings to our internal technical sellers\n\nHost our annual internal technical summits\n\nOngoing education and skill development (technical skills and soft skills) for technical sellers\n\nOccasional travel will be required to attend business meetings, off-sites, and events\n\n\n\n\nWho you are:  \n\n\n* Bachelorโ€™s degree or equivalent work experience\n\n* 3 - 5 years of technical enablement experience \n\nExperience in InfoSec, IT, or Cloud as a Pre-Sales Engineer, SE Manager, Architect, or Practitioner\n\nExperience in curriculum development, field training, \n\nExperience working on cross-functional initiatives with engineering, product management, solution architect function\n\nStrong communication skills and executive presence \n\n\n\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Education, Cloud and Sales jobs that are similar:\n\n $40,000 — $77,500/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nSan Jose, California, United States
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