\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nPosition Summary:\n Use technical expertise to provide clear direction for cloud-based healthcare solutions customer support team. Help resolve cases by advising on next steps, determining long term strategies, and involving relevant parties. Produce successful outcomes for clients with pressing challenges relating to administration, configuration, and utilization the application. Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system. Facilitate the resolution of a full range of complex technical issues by way of research, log analysis, problem recreation, working with other internal teams, to deliver quality, high satisfaction outcomes for our customers. Mentor less experienced team members on trouble shooting SaaS products, technical knowledge, best practices, internal processes, and soft skills through formal knowledge transfers. Assist in selecting & training team staff. Drive training, technical knowledge, and KCS adoption for the team and organization. Exceed established service delivery guidelines and key performance indicators. \n\n\n\n\n\nMinimum Requirements\n* Bachelor’s Degree in Computer Science, Engineering, or closely related field, plus two (2) years of experience in a computer software professional position, to include: supporting and trouble-shooting web-based software applications using diagnostic tools; customer support; Jira, SQL, PL/SQL, and TSQL. Telecommuting permitted\n\n\n\n\n$76,000 - $82,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $76,000 - $82,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Recruiter and Senior jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote or In Office

We're looking for a Senior Software Engineer to help develop our web application, which helps deliver the right care to the right people at the right time. A Senior Software Engineer on the Aledade App team is primarily responsible for expanding, improving, and maintaining our existing web application. We’re looking for our engineers to be self-starting, and proactive; they are expected to serve as a trusted resource on the business logic in place as well as our system architecture. They are expected to work collaboratively, with minimal supervision, to ensure our application meets our users’ needs, as well as project requirements and scalability characteristics. This is a remote telecommuting role and can be based anywhere in US. \n\nYour Footprint:\nAs a Senior Software Engineer, you will be responsible for:\n\nParticipate on cross-functional projects with employees from other teams. Help to define project requirements, and work to meet those requirements.\nDevelop and implement front-end and back-end solutions.\nThink ahead and anticipate scalability and performance concerns.\nProvide thorough pull request reviews for other developers and be receptive to critical feedback on your own work.\nYou are a creator with a desire to develop products that positively impact patient health.\nYou want to be involved in all stages of product design and development, from the development of the minimum viable product through architecting and building a light-weight, scalable production system.\nYou are comfortable with ambiguity.\nYou enjoy writing versatile code that adapts to change. \nYou have a keen attention to detail.\nYou are a professional web application developer first, who is comfortable developing complex and performant queries and APIs to serve your web application.\nYou have a passion and proven track record for creating robust, scalable web applications.\nYou are motivated by solving challenging technical problems.\n\nWhat We Value:\nDemonstrated experience solving for business value, both short and long-term\nFour or more years of experience working in complex domains and systems\nBachelor’s degree, or work equivalent, in software engineering, computer science, mathematics or a related field\nMust have the ability to work with the existing application, built on AngularJS (1.6), Flask (Python 3.5) and PostgreSQL\n1 or more years of experience working with SQL or other relational database querying language on large multi-table data sets\n1 or more years of experience developing API endpoints, preferably in Python.\n1 or more years of experience working with AngularJS or other modern JavaScript based front-end framework (React, Vue, Angular, Ember, etc…)\nWorking knowledge of relational database systems\nWorking knowledge of modern full-stack web applications\nCompetency with Linux or another Unix variant\nFamiliarity and comfort working with Docker containers\nDemonstrated ability to write well-designed, well-tested, well-documented code\n\nIf you are passionate about transforming the healthcare system into one that best serves the needs of patients, doctors, and society, we’d love for you to join us!\n\nWho We Are:\nAledade is a leader in population health that is using innovative, value based solutions to transform the way physicians interact with their patients.  We are on a mission to change healthcare for the better and solve complex problems within the healthcare system. \n\nWe follow the simple but radical idea that Aledade only succeeds when our partner practices succeed.  From our cutting-edge technology platform to practice transformation services, we provide physicians with everything they need to create and run an accountable care organization (ACO),  revamping the way they practice and getting them back to where they should be: quarterbacking their patients’ health care!\n\nOur customized solutions help clinicians in communities across America preserve their autonomy, deliver better care to their patients, reduce overall costs, and keep independent physician practices flourishing.\n\nWhat Does This Mean for You?\nAt Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness, and a desire to learn.  You will work with team members that bring a wide range of experiences, interests, backgrounds, beliefs, and achievements to their work, united by a shared passion for public health and a commitment to the Aledade mission.\n\nWe’ve recently been recognized as a Top Workplace by The Washington Post, Best Workplace in HealthCare & Biopharma, Top 100 Best Small & Medium Workplaces,  Glassdoor Best Places to Work, a Best and Brightest Companies to Work for in the Nation, a Tech Tribune 10 Best Tech Startups in Maryland and Bethesda, Best Tech for Good, Best Workplaces for Millennials, Best Workplaces for Women, Best Workplaces for Parents, and a 2020 Inno on Fire by DC Inno. \n\nThat’s because the things that matter to you also matter to us!\n\nIn addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the needs of our team-members:\n\nFlexible work schedules and ability to work remotely available for many roles\nEducational Assistant Program\nRobust time off plan (21 days of PTO in your first year!)\nPaid Volunteer Days\n10 paid holidays\n12 weeks paid Parental Leave for all new parents\n6 weeks paid sabbatical\nHealth, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners\n401(k) with up to 4% match\nStock options\nMonthly cell phone stipend \nWeekly catered lunches\nJeans everyday workplace\nGender neutral bathrooms \nAnd more!\n\nAt Aledade, we don’t just accept differences, we celebrate them!   We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior, Engineer, Backend, Full Stack, Executive, Developer, Digital Nomad, JavaScript, API, Medical, Linux and Telecommuting jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAnn Arbor, MI