ROLE OVERVIEW\n\nWe are seeking a motivated and results-driven Strategic Account Executive to join our team. In this role, you will be responsible for driving new business within your territory, focusing on building and maintaining strong relationships with key stakeholders across various personas within an account. You will play a crucial role in expanding our customer base and ensuring successful sales outcomes through effective pipeline generation and accurate sales forecasting.\nRESPONSIBILITIES\n\n\n* Pipeline Generation:  Creating 80% of your pipeline by identifying new business opportunities and engaging with multiple personas within the prospect/customer base. Utilize various strategies and tools to generate leads and move them through the sales cycle.\n\n* Sales Forecasting: Develop and maintain accurate sales forecasts (+/- 10 of goal),, leveraging data to inform decision-making and ensure predictable revenue outcomes with the goal of consistent attainment of revenue targets.\n\n* Solution Selling: Effectively communicate the value of our platform, tailoring presentations and proposals to meet the specific needs of each prospect.\n\n* Negotiation and Closing: Lead negotiations with potential clients, by thoughtfully addressing key stakeholders including multiple personas and CxO in the buyer journey, while navigating organizational complexities, addressing objections and securing new business agreements.\n\n* Account Management: Work across multiple personas within an account to understand their unique needs and align Benchling’s solutions with their business objectives.\n\n* Collaboration: Partner with internal teams (marketing, product, customer success, etc) and Channel to ensure a seamless experience for clients and drive long-term customer satisfaction.\n\n* Continuous Learning: Stay informed about industry trends, competitors, and emerging technologies to maintain a competitive edge in the market.\n\n* Process: Drive the sales process through Pipeline Generation (PG), 3 Why’s, Champion Building, MEDDIC, Command of the Message, etc.  Maintain account integrity and opportunity data within company systems; Salesforce.\n\n\n\nQUALIFICATIONS\n\nYou are drawn to our mission and you want to help Benchling win new business. You are committed to working in a collaborative environment, working together as a team. You have a love for working in a fast-paced environment and taking the initiative to get stuff done and try new things. You are passionate about powering new possibilities in biotech faster. \n\n\n* Proven experience as an Account Executive, preferably within a data management, workflow SaaS or technology-driven environment that sells to multiple personas across IT & Line of business.\n\n* Demonstrated ability to drive pipeline generation and manage complex sales cycles.\n\n* Strong sales forecasting skills with a track record of meeting or exceeding targets.\n\n* Demonstrated success in selling products or solutions that typically fall outside of pre-established budgets, with a proven ability to build a compelling business case and influence purchasing decisions.\n\n* Experience working with diverse personas within an account (from technical decision makers, business decision makers & CxO execs), with the ability to influence decision-making at all the levels.\n\n* Dynamic communication, negotiation, and interpersonal skills.\n\n* Self-motivated, with a strong drive to achieve and exceed goals.\n\n* Ability to work independently as well as collaboratively in a team environment.\n\n* Familiarity with MEDDIC sales methodology is a plus but not required.\n\n* Knowledge of the life sciences industry, including: R&D, and/or IT functions is preferred but not required.\n\n* Bachelor’s degree - life sciences major is preferred but not required.\n\n\n\nSALARY RANGE\n\nBenchling takes a market-based approach to pay.  The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. For this role the base salary range is $100k-$150k. However, because this role is eligible to participate in Benchling's commission plan, it is common for employees in this role to receive total on-target earnings of $200k-$300k.\n\nTotal Compensation includes the following:\n\n\n* Competitive salary and equity\n\n* Broad range of medical, dental, and vision plans for employees and their dependents\n\n* Fertility healthcare and family-forming benefits\n\n* Four months of fully paid parental leave\n\n* 401(k) + Employer Match\n\n* Commuter benefits for in-office employees and a generous home office set up stipend for remote employees\n\n* Mental health benefits, including therapy and coaching, for employees and their dependents\n\n* Monthly Wellness stipend\n\n* Learning and development stipend\n\n* Generous and flexible vacation\n\n* Company-wide Summer & Winter holiday shutdown\n\n* Sabbaticals for 5-year and 10-year anniversaries\n\n\n\n\n#LI-Remote\n\n#BI-Remote\n\n#LI-SF1 \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar:\n\n $95,000 — $125,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWashington, District of Columbia, United States

About the opportunity\n\nBuilding on the growth already achieved by our US based sales team, we’re looking to grow our Account Executive team throughout North America.\n\nAs an Account Executive, you’ll drive Contentful’s growth by leading the end-to-end sales process from prospecting to close. You’ll be instrumental in driving new revenue opportunities, customer enablement initiatives and leading a consultative sales process by speaking the language of both professional developers and business leaders. Working in partnership with our Customer Success team, you’ll nurture and grow a customer base within North America.\n\nAs an Account Executive in this critical market, you will be the point of contact for both customers and prospects. Your role is to identify and develop new sales opportunities and grow existing accounts while ensuring customers meet their business objectives with Contentful.\nWhat to expect?\n\n\n* Position, negotiate, and close new logo and expansion business ($50-500K ACV) in the North American territory\n\n* Meet quarterly and annual sales goals by developing an account strategy and pipeline, managing internal and client processes, maintaining sales reports, developing market and competitor knowledge, delivering presentations to customers, and creating sales proposals\n\n* Prospect and develop new business opportunities with existing customers and prospective customers. As part of our Product Lead Growth (PLG) motion it is critical for you to be successful conducting research, identifying key players, qualifying leads to drive new business relationships, then growing value-add relationships with key decision makers by becoming a trusted advisor\n\n* Manage RFI/RFQ requests with Contentful internal and customer teams\n\n* Refine and evolve our "land-and-expand" model in collaboration with Sales, Partnerships, and Customer Success teams\n\n* Seek to understand the digital experience challenges of prospects and current customers while aligning the ROI of Contentful with those challenges to ensure a value based selling approach\n\n* Work closely with Sales Engineers and Solution Architects to uncover technical challenges and opportunities, as well as the greater sales ecosystem (including, but not limited to Sales Development Representatives, Account Managers, and Customer Success) to drive new business and retain customers\n\n* Develop innovative proposals, position complex pricing structures and negotiate contracts and deal-closing requirements quickly and efficiently\n\n* Work closely with Customer Success & Marketing teams to ensure that best practices of Contentful are shared and implemented with the respective customers\n\n* Your compensation plan includes Monthly and Annual accelerators for over achievement against your bookings goals.\n\n\n\nWhat you need to be successful?\n\n\n* 4+ years of B2B SaaS sales experience - a minimum of 2 years in a closing role\n\n* 2+ years of experience successfully selling complex technical software\n\n* You embody a true “hunter” - you have experience generating pipeline and closing new business\n\n* Experience with a "land-and-expand" sales model\n\n* Experience with a Product Lead Growth sales model a plus\n\n* History of selling complex technical solutions to customers who span distinct divisions (e.g. marketing, IT, sales leadership)\n\n* History of working closely with Partnerships to drive business\n\n* Ability to understand the Contentful API and discuss outcomes with multi-threaded relationships across C-level stakeholders highly technical individuals\n\n* Excellent oral and written communication and presentation skills\n\n* All candidates must align with our company core value of Be Humble, Embody A Growth Mindset, Start With The Customer And Work Backwards, and Strive Together\n\n* Willingness to travel (up to 25%)\n\n* College degree (BA/BS)\n\n\n\nWhat’s in it for you?\n\n\n* Join an ambitious tech company reshaping the way people build digital experiences\n\n* Full-time employees receive Stock Options for the opportunity to share in the success of our company\n\n* Comprehensive healthcare package covering 100% of monthly health premiums for employees  and 85% of costs for your dependents. \n\n* Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.\n\n* We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days\n\n* Company paid parental leave to care for and focus on your growing family \n\n* Use your personal annual education budget to improve your skills and grow in your career\n\n* Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties \n\n* An annual wellbeing stipend to care for your physical, financial, or emotional health\n\n* A monthly communication stipend and phone hardware upgrade reimbursement.\n\n* New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.\n\n\n\n\nThis role will need to be conducted in a state in which we are currently registered to do business. \n\n#LI-Remote #LI-SD2 \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Travel, API, Marketing and Sales jobs that are similar:\n\n $50,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWashington, District of Columbia, United States

About the opportunity\n\nBuilding on the growth already achieved by our US based sales team, we’re looking to grow our Account Executive team throughout North America.\n\nAs an Account Executive, you’ll drive Contentful’s growth by leading the end-to-end sales process from prospecting to close. You’ll be instrumental in driving new revenue opportunities, customer enablement initiatives and leading a consultative sales process by speaking the language of both professional developers and business leaders. Working in partnership with our Customer Success team, you’ll nurture and grow a customer base within North America.\n\nAs an Account Executive in this critical market, you will be the point of contact for both customers and prospects. Your role is to identify and develop new sales opportunities and grow existing accounts while ensuring customers meet their business objectives with Contentful.\nWhat to expect?\n\n\n* Position, negotiate, and close new logo and expansion business ($50-500K ACV) in the North American territory\n\n* Meet quarterly and annual sales goals by developing an account strategy and pipeline, managing internal and client processes, maintaining sales reports, developing market and competitor knowledge, delivering presentations to customers, and creating sales proposals\n\n* Prospect and develop new business opportunities with existing customers and prospective customers. As part of our Product Lead Growth (PLG) motion it is critical for you to be successful conducting research, identifying key players, qualifying leads to drive new business relationships, then growing value-add relationships with key decision makers by becoming a trusted advisor\n\n* Manage RFI/RFQ requests with Contentful internal and customer teams\n\n* Refine and evolve our "land-and-expand" model in collaboration with Sales, Partnerships, and Customer Success teams\n\n* Seek to understand the digital experience challenges of prospects and current customers while aligning the ROI of Contentful with those challenges to ensure a value based selling approach\n\n* Work closely with Sales Engineers and Solution Architects to uncover technical challenges and opportunities, as well as the greater sales ecosystem (including, but not limited to Sales Development Representatives, Account Managers, and Customer Success) to drive new business and retain customers\n\n* Develop innovative proposals, position complex pricing structures and negotiate contracts and deal-closing requirements quickly and efficiently\n\n* Work closely with Customer Success & Marketing teams to ensure that best practices of Contentful are shared and implemented with the respective customers\n\n* Your compensation plan includes Monthly and Annual accelerators for over achievement against your bookings goals.\n\n\n\nWhat you need to be successful\n\n\n* 4+ years of B2B SaaS sales experience - a minimum of 2 years in a closing role\n\n* 2+ years of experience successfully selling complex technical software\n\n* You embody a true “hunter” - you have experience generating pipeline and closing new business\n\n* Experience with a "land-and-expand" sales model\n\n* Experience with a Product Lead Growth sales model a plus\n\n* History of selling complex technical solutions to customers who span distinct divisions (e.g. marketing, IT, sales leadership)\n\n* History of working closely with Partnerships to drive business\n\n* Ability to understand the Contentful API and discuss outcomes with multi-threaded relationships across C-level stakeholders highly technical individuals\n\n* Excellent oral and written communication and presentation skills\n\n* All candidates must align with our company core value of Be Humble, Embody A Growth Mindset, Start With The Customer And Work Backwards, and Strive Together\n\n* Willingness to travel (up to 25%)\n\n* College degree (BA/BS)\n\n\n\nWhat's in it for you?\n\n\n* Join an ambitious tech company reshaping the way people build digital experiences\n\n* Full-time employees receive Stock Options for the opportunity to share in the success of our company\n\n* Comprehensive healthcare package covering 100% of monthly health premiums for employees  and 85% of costs for your dependents. \n\n* Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.\n\n* We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days\n\n* Company paid parental leave to care for and focus on your growing family \n\n* Use your personal annual education budget to improve your skills and grow in your career\n\n* Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties \n\n* An annual wellbeing stipend to care for your physical, financial, or emotional health\n\n* A monthly communication stipend and phone hardware upgrade reimbursement.\n\n* New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.\n\n\n\n\nThis role will need to be conducted in a state in which we are currently registered to do business. \n#LI-Remote ##LI-SD2 \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Travel, API, Marketing and Sales jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nPhoenix, Arizona, United States

\nHHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.  \n \nWe are seeking a Client Success Manager to join our growing team.  This position will require residing in the Austin, TX area. \n \nThis role will serve as the point person for designated HHAeXchange clients. The Client Success Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution and offer additional products/services when needed. This position will collect and measure key metrics in order to evaluate client success and business impact. The Client Success Manager will focus on retaining and growing customer relationships.\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\n\n\nEssential Job Duties\n* Responsible for the ongoing health of client relationships while building and maintaining strong, long-lasting client relationships\n* Offers on-site guidance for the customer, as required\n* Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors\n* Ensure the timely and successful delivery of our solutions according to customer needs and objectives\n* Develop new business with existing clients and/or identify areas of improvement to meet sales quotas\n* Prepare reports on account status\n* Collaborate with sales team to identify and grow opportunities within territory\n* Assist with challenging client requests or issue escalations as needed\n* Address gaps in implementation, services, support and/or client needs\n* Work with clients to ensure benefits realization and proactively promotes new solutions\n* Ensure client retention through delivery of exceptional service and support\n* Track and measure ongoing client activities to optimize performance\n* Serve our customers at all hierarchical levels\n* Monitor the market in regard to new product opportunities and generate analyses and concepts and if needed develop new “go to market” strategies.\n* Have strong management skills and regular contact with customers in order to recognize customer needs in a timely manner.\n* Meet & exceed the agreed-upon customer satisfaction goals\n* Maintain weekly communication with assigned clients and document health of clients in weekly status reporting and quarterly client reviews\n* Maintain technical understanding and competency in the software features being delivered\n\n\n\nOther Job Duties\n* Other duties as assigned by supervisor or HHAeXchange leader\n\n\n\nTravel Requirements\n* Travel 25-50%, including overnight travel\n\n\n\nRequired Education, Experience, Certifications and Skills\n* 5-7+ years of client service experience\n* Bachelor’s degree or equivalent experience, post graduate a plus\n* Strong knowledge of the healthcare industry\n* Experience with Medicaid Agencies and Home Health Care preferred\n* Understanding of value based care and benefits realization approaches\n* Excellent written and verbal skills\n* A savvy relationship manager who’s passionate about helping payers and Medicaid Agencies and creatively solving problems\n* Keep cool under pressure and can comfortably handle conflict resolution scenarios in person, over the phone, and through email\n* Strong communication skills, a positive attitude, and a friendly and professional approach to customers\n* Passion for customer satisfaction with a great desire to succeed\n* Negotiation skills at all management levels as well as a high measure of authority in critical situations and an ability to work independently\n* Quick learner who thrives in a dynamic and fast-paced environment under minimal supervision\n* Resides in Austin, Texas to regularly visit clients in the surrounding area. \n\n\n\n\n\nThe base salary range for this US-based, full-time, and exempt position is $100,000-$121,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. \n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n\n\nHHAeXchange is an equal opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar:\n\n $55,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nTexas

\nMemora Health works with leading healthcare organizations to make complex care journeys simple for patients and clinicians so that care is more accessible, actionable, and always-on. Our team is rapidly growing as we expand our programs to reach more health systems and patients, and we are excited to bring on a Commercial Enablement Manager. \n\nThe Commercial Enablement Manager role, reporting to the Director of Product Marketing, will have the critical responsibility of ensuring colleagues across our Commercial function are trained, enabled, and empowered to drive a superb customer experience from the start of the sales journey through program go-live. The ideal candidate will be able to identify and prioritize training needs, build and deliver enablement programs to Client Delivery, Customer Success, Revenue, and customers directly. Additionally, this role will work closely with Care Delivery, Marketing, and Product to obtain and develop content for Commercial enablement programs. Ideal candidates will not only be driven by the problem we are solving but also by the innovative approach and technology that we are applying to healthcare - looking to make a significant impact on healthcare delivery. We’re looking for someone with exceptional curiosity and enthusiasm for solving hard problems.\n\nPrimary Responsibilities:\n\n\n* Partner with Commercial leaders across Care Delivery, Client Delivery, Client Success, Marketing, Revenue, and Solutions Consulting to identify training needs for customer-facing colleagues.\n\n* Build high-quality, engaging internal training curriculum and materials to educate customer-facing teams on product releases, messaging and positioning changes, and general client readiness.\n\n* Develop external customer education strategy and materials focused on streamlining change management and driving end-user adoption during implementation and go-live. Aid delivery teams in execution of customer onboarding and training sessions.\n\n* Implement an accountability system, measurement strategy, and feedback process to ensure adherence to training, measure effectiveness of programs, and drive data-driven enablement strategies.\n\n* Own the enablement calendar and knowledge management process for internal and external training events, managing coordination of content/attendance and enabling easy access to customer-facing collateral.\n\n\n\n\n \n\nQualifications (Required):\n\n\n* 5+ years experience in enablement roles (e.g. sales enablement, sales coaching, customer education, product marketing) including at least one year of customer-facing experience (e.g. sales, customer success, solutions consulting)\n\n* Demonstrated success in building training content and programs to enable customer-facing teams in onboarding or ongoing training\n\n* Strong presentation and communication skills, both verbal and written, and enjoys presenting to and enabling via varied learning styles\n\n* Expert in driving clarity and seeking alignment in ambiguous environments and across functions\n\n* Experience with platforms such as Gong, Salesforce, or interactive demo vendors to build tech-driven enablement programs\n\n\n\n\n \n\nQualifications (Bonus):\n\n\n* Experience working with health systems buyers\n\n* Experience at a high-growth B2B or B2B2C health tech or SaaS startup\n\n\n\n\n \n\nWhat You Get:\n\n\n* An opportunity to work on a rapidly scaling care delivery platform, engaging thousands of patients and care team members and growing 2-3x annually\n\n* Enter a highly collaborative environment and work on the fun challenges of scaling a high-growth startup\n\n* Work alongside world-class clinical, operational, and technical teams to build and scale Memora\n\n* Shape how leading health systems and plans think about modernizing the care delivery experience for their patients and care teams\n\n* Improve the way care is delivered for hundreds of thousands of patients\n\n* Gain deep expertise about healthcare transformation and direct customer exposure with the country’s most innovative health systems and plans\n\n* Ownership over your success and the ability to significantly impact the growth of our company\n\n* Benefits including health, dental, and vision coverage, flexible work hours, paid parental leave, company retreats, Macbook, and a 401(k) plan with employer matching\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Consulting, Education and Sales jobs that are similar:\n\n $57,500 — $85,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nHello there! Thanks for dropping by 👋\n\nAre you actively on the lookout for a fresh career opportunity, or perhaps you're just exploring what's out there? Well, you've landed in the right spot!\n\nLightspeed is seeking a full-time energetic and driven Field Implementation Consultant to join the Hospitality Professional Services team. As a part of the team, your contribution will have a direct impact on our largest and most complex customers’ quest to enter the cloud era.  \n\nThe Hospitality Professional Services team is responsible for Lightspeed’s premium customers: from pre-sale to post-sale, the team ensures these customers feel confident in their investment in Lightspeed. Composed of select, top-performing members from our sales, onboarding, support and customer success teams, the Hospitality Pro Services team is in charge of implementing and supporting Lightspeed throughout their customer journey. Join our elite team and work with our largest and most complex customers at the highest level of support.\n\nPlease note, there is a component of this role that requires travel to other regions. You are required to possess a valid passport and Canadian driver's license. \n\nWhat you’ll be responsible for: \n\n\n* Acting as the implementation’s technical main point of contact for our customers. \n\n* Delivering remote and onsite implementation & technical support services to customers who purchased a field package.\n\n* Providing best-practice guides for network set-up and validate any existing network infrastructure to ensure a successful POS installation. \n\n* Working closely and coordinating with our installation partners to assist with hardware installations, both remotely and on site.\n\n* Assisting with implementing integrations (Property Management Systems, etc.). \n\n* Coordinate with our Partnerships and Integrations teams for custom requests.\n\n* Developing a deep understanding of the typical business challenges Lightspeed’s premium customers may face and take the initiative to liaise with our company’s Product and Development teams to help improve the customer experience. \n\n* Using consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.\n\n* Documenting and tracking customer issues and resolutions. \n\n* Participating in the creation and maintenance of troubleshooting, testing procedures and documentation for the technical support staff as well as documenting software defects for review and corrective action. \n\n* Working closely with other Field Implementation Specialists, Consultants, Support Specialists as well as the Manager and Team Lead to best handle day-to-day situations to better customer experiences.\n\n* Providing in-person implementation & support to our premium customers across all of NOAM.\n\n\n\n\nWhat you’ll be bringing to the team: \n\n\n* Tech-savviness and a genuine interest in technology advancements, especially as it pertains to hardware and software.\n\n* Intermediate knowledge of network infrastructures in a business environment.\n\n* 3+ years of customer service experience in a technical support role.\n\n* Strong verbal and written communication skills in both English and French language \n\n* Polished presentation with impeccable people skills: ability to work with C-Level executives in person. \n\n* Ability to handle multiple implementation projects at various phases in their customer journey. \n\n* Ability to convey a customer-focused attitude.\n\n* Proven troubleshooting skills.\n\n* Ability to manage technical escalations of at-risk accounts and identify opportunities for growth.\n\n* Flexibility in your schedule to work: travel expected up to 60% of the time.  \n\n\n\n\nEven better if you have, but not necessary: \n\n\n* Hospitality industry experience (hotels and/or restaurants).\n\n* Technical background and experience in POS, SaaS, networking and/or software.\n\n* Understands the sales cycle and customer journey in a SaaS environment.\n\n\n\n\nWho you are: \n\n\n* Ability to thrive in a fast-moving team with high standards and firm deadlines. \n\n* Self-starter who also works well in a team environment.\n\n* Excellent judgment and an ability to de-escalate situations quickly and efficiently.\n\n* Resourceful with a demonstrated ability to anticipate change and proactively. adjust priorities and strategies accordingly.\n\n* Comfortable simultaneously managing multiple customers who are at different points on the customer journey.\n\n* Ability to cultivate strong relationships with enterprise and VIP customers.\n\n* Entrepreneurial spirit with a keen sense of initiative and a desire for professional development.\n\n\n\n\nWe know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and let’s have a chat!\n\nWhat’s in it for you?\n\nCome live the Lightspeed experience...\n\n\n* Lots of autonomy, flexible work culture and the option of fully remote work\n\n* Genuine career opportunities in a company that’s creating new jobs every day\n\n* Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback\n\n* Work in a team big enough for growth but lean enough to make a real impact\n\n* Development of very high traffic products, used at the global scale\n\n* Opportunities to learn and expand your skill set\n\n* Become a valued part of the diverse and inclusive Lightspeed family\n\n\n\n\n… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:\n\n\n* Lightspeed equity scheme (we are all owners)\n\n* Flexible paid time off policy\n\n* Extended Healthcare benefits\n\n* Health and wellness benefit of $500 per year\n\n* Paid leave and assistance for new parents\n\n* Mental health online platform and counseling & coaching services\n\n* Volunteer day\n\n\n\n#LI-DS1 \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing, Cloud and Sales jobs that are similar:\n\n $55,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada