ROLE OVERVIEW\n\nWe are seeking a motivated and results-driven Strategic Account Executive to join our team. In this role, you will be responsible for driving new business within your territory, focusing on building and maintaining strong relationships with key stakeholders across various personas within an account. You will play a crucial role in expanding our customer base and ensuring successful sales outcomes through effective pipeline generation and accurate sales forecasting.\nRESPONSIBILITIES\n\n\n* Pipeline Generation:  Creating 80% of your pipeline by identifying new business opportunities and engaging with multiple personas within the prospect/customer base. Utilize various strategies and tools to generate leads and move them through the sales cycle.\n\n* Sales Forecasting: Develop and maintain accurate sales forecasts (+/- 10 of goal),, leveraging data to inform decision-making and ensure predictable revenue outcomes with the goal of consistent attainment of revenue targets.\n\n* Solution Selling: Effectively communicate the value of our platform, tailoring presentations and proposals to meet the specific needs of each prospect.\n\n* Negotiation and Closing: Lead negotiations with potential clients, by thoughtfully addressing key stakeholders including multiple personas and CxO in the buyer journey, while navigating organizational complexities, addressing objections and securing new business agreements.\n\n* Account Management: Work across multiple personas within an account to understand their unique needs and align Benchling’s solutions with their business objectives.\n\n* Collaboration: Partner with internal teams (marketing, product, customer success, etc) and Channel to ensure a seamless experience for clients and drive long-term customer satisfaction.\n\n* Continuous Learning: Stay informed about industry trends, competitors, and emerging technologies to maintain a competitive edge in the market.\n\n* Process: Drive the sales process through Pipeline Generation (PG), 3 Why’s, Champion Building, MEDDIC, Command of the Message, etc.  Maintain account integrity and opportunity data within company systems; Salesforce.\n\n\n\nQUALIFICATIONS\n\nYou are drawn to our mission and you want to help Benchling win new business. You are committed to working in a collaborative environment, working together as a team. You have a love for working in a fast-paced environment and taking the initiative to get stuff done and try new things. You are passionate about powering new possibilities in biotech faster. \n\n\n* Proven experience as an Account Executive, preferably within a data management, workflow SaaS or technology-driven environment that sells to multiple personas across IT & Line of business.\n\n* Demonstrated ability to drive pipeline generation and manage complex sales cycles.\n\n* Strong sales forecasting skills with a track record of meeting or exceeding targets.\n\n* Demonstrated success in selling products or solutions that typically fall outside of pre-established budgets, with a proven ability to build a compelling business case and influence purchasing decisions.\n\n* Experience working with diverse personas within an account (from technical decision makers, business decision makers & CxO execs), with the ability to influence decision-making at all the levels.\n\n* Dynamic communication, negotiation, and interpersonal skills.\n\n* Self-motivated, with a strong drive to achieve and exceed goals.\n\n* Ability to work independently as well as collaboratively in a team environment.\n\n* Familiarity with MEDDIC sales methodology is a plus but not required.\n\n* Knowledge of the life sciences industry, including: R&D, and/or IT functions is preferred but not required.\n\n* Bachelor’s degree - life sciences major is preferred but not required.\n\n\n\nSALARY RANGE\n\nBenchling takes a market-based approach to pay.  The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. For this role the base salary range is $100k-$150k. However, because this role is eligible to participate in Benchling's commission plan, it is common for employees in this role to receive total on-target earnings of $200k-$300k.\n\nTotal Compensation includes the following:\n\n\n* Competitive salary and equity\n\n* Broad range of medical, dental, and vision plans for employees and their dependents\n\n* Fertility healthcare and family-forming benefits\n\n* Four months of fully paid parental leave\n\n* 401(k) + Employer Match\n\n* Commuter benefits for in-office employees and a generous home office set up stipend for remote employees\n\n* Mental health benefits, including therapy and coaching, for employees and their dependents\n\n* Monthly Wellness stipend\n\n* Learning and development stipend\n\n* Generous and flexible vacation\n\n* Company-wide Summer & Winter holiday shutdown\n\n* Sabbaticals for 5-year and 10-year anniversaries\n\n\n\n\n#LI-Remote\n\n#BI-Remote\n\n#LI-SF1 \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar:\n\n $95,000 — $125,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWashington, District of Columbia, United States

ROLE OVERVIEW\n\nBenchling's mission is to unlock the power of biotechnology. The world's most innovative biotech companies use Benchling's R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market. Benchling's customers generate a rich and variety of science data. To keep up our innovation, Benchling need a highly scalable and extensible data platform that can serve both its customers and internal application team.\n\nAs one of Benchling’s Data Platform engineers, you’ll join a rapidly growing, premier engineering team and form the foundation of our data pillar, encompassing customer-facing data products, internal analytics, and the customer-facing data warehouse. You will build the next generation of our Data Platform services that enables internal developers to easily build multi-tenant data applications and analytical products. Benchling is growing really quickly, and you’ll be setting the bar for high quality data and a metrics-driven culture as we scale. You’ll serve as a key input and thought leader, and work closely with the product teams to deliver data driven capabilities to our internal and external customers.\n\n \nRESPONSIBILITIES\n\n\n* Build & operate high throughput distributed messaging platform like Kafka/kinesis to enable data change capture and data integration across Benchling.\n\n* Build next generation warehouse and compute platform with scalable data ingress/egress for internal and external customers\n\n* Build DSL & schema registry for internal and external customers to build custom data model. Develop Async data migrations over billions of records with zero-downtime while maintaining our data integrity guarantees.\n\n* Define and design data transformations and pipelines for cross-functional datasets, while ensuring that data integrity and data privacy are first-class concerns regarded proactively, instead of reactively.\n\n* Define the right Service Level Objectives for the batch & streaming pipelines, and optimize their performance.\n\n* Designing and creating CI/CD pipelines for platform provisioning, full lifecycle management. Building the platform control panel to operate the fleet of systems efficiently.\n\n* Work closely with the team across Application and Platform to establish best practices around usage of our data platform.\n\n\n\n\n \nQUALIFICATIONS\n\n\n* Have 5+ years of experience or a proven track record in software engineering\n\n* Experience with data analytics and warehouse solutions such as Snowflake, Delta Lake, AWS Redshift, etc\n\n* Experience with data processing technologies Kafka, Kinesis, Spark, Flink, or other open-source or commercial software\n\n* Experience in schema design, SQL & Schema registry\n\n* Strong experience with scripting language (such as Python)\n\n* Experience with deployment and configuration management frameworks such as Terraform, Ansible, or Chef and container management systems such as Kubernetes or Amazon ECS.\n\n* Driven by creating positive impact for our customers and Benchling's business, and ultimately accelerating the pace of research in the Life Sciences\n\n* Comfortable with complexity in the short term but can build towards simplicity in the long term\n\n* Strong communicator with both words and data - you understand what it takes to go from raw data to something a human understands\n\n* Willing to work onsite in our SF office 3 days a week.\n\n\n\nSALARY RANGE\n\nBenchling takes a market-based approach to pay.  The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. For this role the base salary range is $177,735 to $240,465. \n\nTo help you determine which zone applies to your location, please see this resource. If you have questions regarding a specific location's zone designation, please contact a recruiter for additional information.\nTotal Compensation includes the following:\n\nCompetitive salary and equity\n\nBroad range of medical, dental, and vision plans for employees and their dependents\n\nFertility healthcare and family-forming benefits\n\nFour months of fully paid parental leave\n\n401(k) + Employer Match\n\nCommuter benefits for in-office employees and a generous home office set up stipend for remote employees\n\nMental health benefits, including therapy and coaching, for employees and their dependents\n\nMonthly Wellness stipend\n\nLearning and development stipend\n\nGenerous and flexible vacation\n\nCompany-wide Summer & Winter holiday shutdown\n\nSabbaticals for 5-year and 10-year anniversaries\n\n\n\n\n#LI-Hybrid \n\n#BI-Hybrid \n\n#LI-GP1 \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Recruiter, Cloud, Engineer and Backend jobs that are similar:\n\n $70,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States

ROLE OVERVIEW\n\nBenchling's mission is to unlock the power of biotechnology. The world's most innovative biotech companies use Benchling's R&D Cloud to power the development of breakthrough products and accelerate time to market. Benchling's customers generate a rich and variety of science data. To keep up our innovation, Benchling needs a highly scalable and extensible data platform that can serve both its customers and internal application team.\n\nJoining Benchling's Application Ecosystem team as a Software Engineer, you'll be instrumental in crafting, developing, and maintaining our innovative platform for scientific research and development. Working on a wide range of projects, you'll collaborate with teams across the company to build a growing application ecosystem, enabling developers to expand Benchling's suite of offerings. Your work will be vital in driving innovation, customization, and seamless integration of third-party solutions that empower scientists to achieve peak efficiency and make groundbreaking discoveries.\nRESPONSIBILITIES\n\n\n* Own projects end-to-end, from initial design, to prototype, to large-scale rollout.\n\n* Architect resilient APIs, user interfaces, services, and frameworks that streamline the addition of applications to our ecosystem.\n\n* Work hand in hand with product managers, designers, and fellow engineers to understand needs and shape them into scalable software solutions.\n\n* Help rapidly scale our product and team. As a member of the engineering team, you will be an integral part of how we mature our tooling, engineering processes, and hiring.\n\n* Ensure high quality and performance of the ecosystem through comprehensive testing, monitoring, and optimization.\n\n\n\n\nCheck out our engineering blog for some examples of past work done across the company.\nQUALIFICATIONS\n\n\n* Have 5-7 years of experience in a full stack software engineering role.\n\n* Proficiency in modern web development technologies, encompassing backend languages like Python, Ruby, Java, or Go, and frontend frameworks such as Typescript, React, or GraphQL. Your expertise empowers us to build innovative and seamless web experiences.\n\n* Build software with a product-first approach. You ship code quickly and care about the real world impact of your code.\n\n* Have strong abilities in problem solving and iterating on feedback.\n\n* Enjoy ownership and building key pieces of product.\n\n* Have a keen interest in delving deeper into life science. While prior knowledge isn’t a pre-requisite, an enthusiasm to learn certainly is.\n\n\n\nSALARY RANGE\n\nBenchling takes a market-based approach to pay.  The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. For this role the base salary range is $157,250 to $212,750. \n\nTo help you determine which zone applies to your location, please see this resource. If you have questions regarding a specific location's zone designation, please contact a recruiter for additional information.\nTotal Compensation includes the following:\n\nCompetitive salary and equity\n\nBroad range of medical, dental, and vision plans for employees and their dependents\n\nFertility healthcare and family-forming benefits\n\nFour months of fully paid parental leave\n\n401(k) + Employer Match\n\nCommuter benefits for in-office employees and a generous home office set up stipend for remote employees\n\nMental health benefits, including therapy and coaching, for employees and their dependents\n\nMonthly Wellness stipend\n\nLearning and development stipend\n\nGenerous and flexible vacation\n\nCompany-wide Summer & Winter holiday shutdown\n\nSabbaticals for 5-year and 10-year anniversaries\n\n\n\n\n#LI-Hybrid \n\n#BI-Hybrid \n\n#LI-MD1 \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Cloud, Engineer and Backend jobs that are similar:\n\n $70,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States

ROLE OVERVIEW\n\nAs the CX Operations Program Manager at our SaaS software company, you'll report to the Head of Support and CX Ops, collaborating with our Professional Services, Support, and Customer Success leaders and teams. Your role is pivotal in enhancing the efficiency and efficacy of our customer experience processes, systems, and tools. Operating at both strategic and hands-on levels, you'll spearhead initiatives spanning pre-sales scoping, implementation, post-live support, customer success, and renewal phases. \n\nPartnering with various Ops teams across Benchling, including Business Technology, Sales, Finance, Product, and Engineering, you'll drive cross-functional processes to align with our company OKRs and departmental goals, contributing significantly to strategic planning and execution.\nRESPONSIBILITIES\n\n\n* Collaborate closely with Leadership to project manage key initiatives and annual objectives, ensuring alignment with overarching company goals.\n\n* Work in tandem with Business Technology colleagues to guarantee the seamless functioning of critical business systems for day-to-day operations.\n\n* Partner with CX leaders to formulate requirements for business system enhancement projects and oversee their execution.\n\n* Develop CX program and project templates to ensure impactful outcomes, transparent progress, and clear communication of measurements and KPIs.\n\n* Contribute to the creation and maintenance of operating procedures in collaboration with leaders across the organization.\n\n\n\nQUALIFICATIONS\n\n\n* 8+ years of experience in Enterprise SaaS Services Customer Experience/Operations, demonstrating understanding of Professional Services, Customer Success & Support operations in Enterprise Software.\n\n* A passion for defining and implementing scalable processes, coupled with a willingness to dive into tasks hands-on when necessary.\n\n* Exceptional communication skills with a focus on active listening and collaboration, exhibiting high emotional intelligence and a humble attitude.\n\n* Direct experience with customer operations systems: CRMs, Customer Success platforms, customer ticketing systems, and Business Intelligence tools.\n\n* Proficiency with at least some of the tech stack, including Salesforce, Financial Force, Zendesk, Gainsight, and JIRA, is desirable.\n\n* Demonstrable track record executing projects, showcasing the ability to deliver on commitments effectively.\n\n* Lean Six Sigma and ITIL certification are highly desirable, indicating a commitment to process excellence and efficiency.\n\n\n\nSALARY RANGE\n\nBenchling takes a market-based approach to pay.  The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. For this role the base salary range is $132,090 - $178,710.\n\nTotal Compensation includes the following:\n\n\n* Competitive salary and equity\n\n* Broad range of medical, dental, and vision plans for employees and their dependents\n\n* Fertility healthcare and family-forming benefits\n\n* Four months of fully paid parental leave\n\n* 401(k) + Employer Match\n\n* Commuter benefits for in-office employees and a generous home office set up stipend for remote employees\n\n* Mental health benefits, including therapy and coaching, for employees and their dependents\n\n* Monthly Wellness stipend\n\n* Learning and development stipend\n\n* Generous and flexible vacation\n\n* Company-wide Summer & Winter holiday shutdown\n\n* Sabbaticals for 5-year and 10-year anniversaries\n\n\n\n\n#LI-TD1 #LI-Hybrid #BI-Hybrid \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and SaaS jobs that are similar:\n\n $60,000 — $150,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBoston, Massachusetts, United States