About the Role:\n\nThe Director of Vendor Operations plays a critical leadership role in Chime's Scaled Operations organization. You will be responsible for the strategic oversight and management of Chime's vendor partnerships that enable efficient and excellent member service experiences across our contact centers and back-office operations. This includes performance management, compliance, footprint strategy, and fostering a strong Chime culture within our vendor sites.\n\nThe base salary offered for this role and level of experience will begin at $168,570 and up to $238,900. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.\nResponsibilities:\n\n\n* Develop and execute the long-term strategic vision and roadmap for Chime's vendor operations, aligning to our guiding principles of frictionless products, self-service capabilities, and excellent support experiences\n\n* Lead all aspects of the full lifecycle management of vendor relationships, including selection, contracting, integration, optimization, and potential transition/off-boarding\n\n* Drive continuous improvement of vendor performance through KPI management, root cause analysis, process standardization, and implementation of operational excellence initiatives\n\n* Collaborate closely with internal teams (member experience, product, workforce management, etc.) to ensure seamless integration and alignment of vendor operations with Chime's evolving business needs\n\n* Provide strategic thought leadership, insights, and recommendations to executive stakeholders on vendor footprint, capabilities, and overall operations strategy\n\n* Lead, mentor, and develop a hard-working team of vendor management professionals across operational analysis, partner management, and process excellence\n\n* Exemplify Chime's cultural values and ensure consistent delivery of superior member experiences through our vendor partners\n\n\n\nQualifications:\n\n\n* 15+ years of dynamic experience in contact center operations, vendor management, and operational strategy within high-growth environments\n\n* Consistent track record of leading and optimizing large-scale, global vendor operations while maintaining operational efficiency and cost optimization\n\n* Demonstrated ability to influence, negotiate, and maintain strong strategic partnerships with vendors and executive stakeholders\n\n* Excellent analytical, problem-solving, and decision-making skills with the ability to synthesize sophisticated operational data into actionable insights\n\n* Outstanding communication and leadership skills with the ability to inspire teams and drive organizational change\n\n* Willingness to travel domestically and internationally (~20%)\n\n* Experience within the fintech industry is a strong plus\n\n\n\n\nThis role demands a top-tier operations leader with deep expertise in leading and optimizing large vendor ecosystems in support of delivering seamless, elite customer experiences at scale. The ideal candidate will possess a unique blend of strategic vision, operational rigor, vendor management capabilities, and servant leadership.\nA little about us\n\nAt Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference. \n\nWe created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.\n\nSo far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small. \n\nWe’re uniting everyday people to unlock their financial progress—will you join us? \n\n*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.\nWhat we offer\n\n\n* 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote\n\n* 💻 Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit\n\n* 💰 Competitive salary based on experience\n\n* ✨ 401k match plus great medical, dental, vision, life, and disability benefits\n\n* 🏝 Generous vacation policy and company-wide Take Care of Yourself Days \n\n* 🫂 1% of your time off to support local community organizations of your choice\n\n* 🧠 Mental health support with therapy and coaching through Modern Health\n\n* 👶 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents\n\n* 👪 Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.\n\n* 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!\n\n* 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress\n\n\n\n\nWe know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.\n\nWe hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know. \n\nTo learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. \n\n#LI-AM1 #LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Music, Travel and Non Tech jobs that are similar:\n\n $100,000 — $200,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States

\nYour career is an investment that grows over time!\n\n\nWealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with over 3 million users who trust us with more than $30 billion in assets.\n\n\nOur teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work.\n\n\nThe Business Operations (“BizOps”) team's mandate is to tackle Wealthsimple's most important and ambiguous challenges through rigorous problem-solving and execution. Most often, we work where there is insufficient process, technology, and people. Our job is to simplify complexity, define structure, and help implement the most efficient use of scarce company resources (people, capital, time, and focus). \n\n\nAs an Associate, you will be responsible for partnering with BizOps Managers, and teams and leaders across the organization to deliver projects that drive meaningful and measurable value.\n\n\n\nWhat you’ll do as an Associate, Business Operations\n* Work closely with BizOps leaders to support efforts across some of Wealthsimple’s highest priority efforts (including growth, customer experience, and product)\n* Conduct primary and secondary research to inform the team’s perspective \n* Build a deep understanding of Wealthsimple’s data, and design and execute analysis to drive novel insights and pragmatic recommendations \n* Own the problem solving of discrete pieces of BizOps projects and independently engage with BizOps leadership and senior stakeholders to drive the answer forward\n* Help BizOps and our stakeholders move at pace by approaching the work with a no-ego attitude and rolling up your sleeves to tackle whatever needs to be done\n* Establish yourself as an analytical expert and go-to resource for stakeholders across the company \n* Provide feedback, opinions, and suggestions up, down, and across Wealthsimple teams\n* Help build and shape the BizOps function at Wealthsimple\n\n\n\nSkills we’re looking for\n* Relevant work experience: 2-4 years of demonstrated success in investment banking, management consulting, startups, or other strategy / operations roles in related fields\n* Ability to solve problems: Experience driving insights and solving hard problems with well-supported and pragmatic solutions \n* A love for data & analytics: Strong data management and analytical skills with superior attention to detail and a demonstrated track record of leveraging data to drive business impact. Experience with SQL is an asset.\n* A collaborative approach: Excellent interpersonal skills and experience in highly collaborative environments\n* Action orientation: A clear bias for action and ability to act without being told what to do, a tenacious ability to tackle challenges and get things done\n* Strong written and verbal communication: Able to speak plainly and truthfully, communicating complex ideas in a simple & easy-to-understand way for any audience (e.g. engineering, 3rd party vendors, operational teams, executive team)\n* Organization and planning: Habit of planning and organizing proactively, and providing regular updates on progress and timelines\n* Honesty and integrity: Doesn't cut corners. Does what is right, not what is politically expedient\n\n\n\n\n\nWhy Wealthsimple?\n🤑 Competitive Salary with top-tier health benefits and life insurance\n📈 Retirement savings matching plan using Wealthsimple Work\n🌴 20 vacation days per year and unlimited sick and mental health days\n📚 Up to $1500 per year towards wellness and professional development budgets respectively \n🛫 90 days away program: Employees can work internationally in eligible countries for up to 90 days per calendar year \n🌎 A wide variety of peer and company-led Employee Resource Groups (ie. Rainbow, Women of Wealthsimple, Black @ WS) \n💖 Company-wide wellness days off scheduled throughout the year\n\n\nWe’re a remote-first team, with over 1000 employees coast to coast in North America. Be a part of our Canadian success story and help shape the financial future of millions — join us!\n\n\nRead our Culture Manual and learn more about how we work.\n\n\nDEI Statement\nAt Wealthsimple, we are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. \n\n\nAccessibility Statement\nWealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design and Senior jobs that are similar:\n\n $65,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario

The Team You’ll Work With\n\nReporting to the Chief People Officer, we are on the lookout for an extraordinary individual to lead our HR team within the People team. You will partner and develop meaningful relationships with the Executive team, Business leaders, and the broader People team on your quest to solve the business problems that drive ownership and equity in the greater ecosystem. \nThe Problems You’ll Solve\n\nAs a dynamic HR leader with a passion for transforming challenges into opportunities, you will consult with the leadership team and work closely with the broader People Team to execute HR strategies that help build a high performing team and culture at Carta.  \n\nA few other things you’ll do: \n\n\n* Learn the Carta business inside and out so you can be a strategic advisor on all things talent and people\n\n* Drive global HR functional excellence and process improvement\n\n* Provide strategic partnership and counsel to the Carta executive leadership team\n\n* Develop and drive the People strategy to meet our aggressive business goals\n\n* Partner with the business to execute on key People initiatives (performance management, compensation, benefits, development programs, etc)\n\n* Provide guidance and input on workforce planning, succession planning, compensation, promotions, lateral transfers, leveling, and benchmarking\n\n* Build strong relationships with employees, management, and the leadership team\n\n* Act as an employee champion and change agent, proactively communicating needs with our broader People team and senior leadership\n\n* Successfully influence others by providing direction, knowledge, and support to create a high-performing organization\n\n* Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance\n\n* Ensure proactive compliance with all labor, wage, and health and safety laws\n\n* Provide coaching to the business and help set the People priorities \n\n* Roll up your sleeves and dive into the high volume of daily operational HR needs, working with our HR operations team to streamline and optimize workflows to gain efficiencies and improve the employee experience\n\n* Oversee and drive global and local consistency by collaborating with our head of ER to manage and resolve employee relations issues\n\n\n\nAbout You\n\n\n* You are a master of your craft. You have at least 12 years of HRBP and/or HR experience and you worked in a Financial Services or Fintech company in the last 5 years (preferred).\n\n* You strive for strategic and effective partnership with the People Team COEs, cross-functional partners, etc.\n\n* You have outstanding people skills. You have high emotional intelligence and exceptional empathy. You quickly and easily build trust with business stakeholders and employees.\n\n* You lead with data. You know how to generate a hypothesis and you love using data to tell stories that help inform the talent strategy.\n\n* You are comfortable coaching executives and delivering feedback.\n\n* You are highly organized. You pay close attention to detail and you are skilled at sequencing competing priorities quickly.\n\n* You bias to action. You move fast. You are fearless when trying something new. You are comfortable taking on risk in pursuit of a new idea, because the biggest risk in our business is missing a good idea. You ask what could go right, and relentlessly find the fastest path to value. \n\n* You seek to simplify. You use your intellectual firepower to create simple and elegant solutions to complex problems. In everything you do, you strive to make things as simple as possible, but no simpler.\n\n* You embrace constraints. You are gritty. You would rather operate with constraints than abundance because constraints breed ingenuity, resourcefulness, and creativity. When you start a project you ask how much you can accomplish in a certain timeframe or budget, not how much time or budget you need to accomplish the project.\n\n* You optimize first derivatives. Progress matters more than perfection. While others focus on absolute value goals, you obsess over getting better every day. \n\n* You live our mission. You strive to create a fairer and more equitable world. You celebrate the unique strengths of others and actively seek out new and diverse perspectives. You assume the best of others and bring the best of yourself. \n\n* You do the right thing. Most people make decisions using an Expected Value calculation. You don’t. You make decisions by asking, “what’s the right thing to do?” Doing the right thing is how we balance competing perspectives and near-term and long-term goals. \n\n* You play in the open.  Transparency is the checksum on integrity. You work and communicate out in the open for all to see. You don’t trade on rumors and don’t believe in secrets. \n\n\n\nSalary\n\nCarta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our minimum cash compensation (salary + commission if applicable) range for this role is:  $247,500 - $330,000 in San Francisco and New York.\n\nFinal offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior, Legal and Non Tech jobs that are similar:\n\n $50,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States