This job post is closed and the position is probably filled. Please do not apply. Work for Tettra and want to re-open this job? Use the edit link in the email when you posted the job!
At Tettra, we make software that helps hundreds of teams share knowledge to grow and thrive together. Our product is primarily used by teams to answer repetitive questions in chat and onboard new hires faster. We use our own product every day to help our own team operate too.
We’re a small, 100% remote company that’s growing our customer base and team quickly. We believe in optimizing for the long-term, which means we operate at a sustainable pace and are financially sustainable.
We’re starting our first-ever customer success team. This is a unique opportunity to have direct input into processes we use to help make our customers successful and learn how a small software company operates directly from the founders.
This is a full-time, remote position based in the US.
About the role
As one of our first Customer Success Managers, you’ll have the opportunity to help us iterate on our customer success and support processes. We want you to bring your experience and ideas to help us improve how we help customers use our product
You’ll own keeping our help center updated and managing our support inbox workflows
Perform one-on-one product trainings and one-to-many product webinars so our customers & prospects can learn how to use Tettra more effectively
Manage relationships with our largest customers to drive product usage, teach them about new features, and help them understand the ROI of using Tettra
Take in-depth notes on customer calls and liaison with our engineering team to share product feedback
Develop ad-hoc support and success collateral to help educate customers on how to use Tettra
In the future, you’ll help train and onboard new customer success hires
About you
2-3+ years in a customer success, support, or sales role (CSM/Product Specialist/AM/BDR/SDR) at a SaaS company.
You can quickly learn the ins-and-outs of our software and how to use it in real-world applications.
You love talking to customers and helping them find solutions to their questions and problems.
When you have an idea to improve a process or workflow, you can’t help but try it out and iterate on your approach.. You love to share your learnings with others to help them improve too.
You are naturally curious and have a history of learning new skills or finding an answer through self research. This is especially important in a remote company because you won’t always have someone to ask in the moment for an answer (and is the main reason why we built our product.)
You excel at self management and can keep yourself organized, productive, and motivated to hit your goals.
Strong written and verbal English skills.
US-based and able to overlap with customers in EU to PST time zones.
Who you’ll work with:
Andy Cook - Co-founder & CEO (You’ll report to him)
Competitive salary - Our goal is to hire the best people and compensate them fairly. Our salaries are based on Boston-area rates and we pay the same no matter where you live in the US.
Asynchronous culture - We are a results-driven team and operate mostly asynchronously. We don’t care where you’re based in the US and what hours you work,, as long as you can meet the expectations of your role.
Flexible vacation - Take time off when you need it. All you need to do is just give the team some notice ahead of time and coordinate coverage. We recommend taking at least 3 weeks off in addition to public holidays, but there are no firm rules. We trust you to take the time you need to be productive.
Health, dental, and vision insurance - We cover 100% of you and your family’s insurance, including dependents.
New-hire success package - We will buy you a new Mac laptop or equivalent of your choice, and provide you a $750 stipend to spend on improving your remote setup like a big monitor, a standing desk, high-quality webcam, or whatever else you need.
Personal development - Up to $500 per year reimbursement to spend on learning to improve your knowledge and craft through our Free Books & Courses program.
Transparency - We believe that access to information is key to making the best decisions. Therefore, everyone has full access to business metrics and financial information about the company. You’ll know our revenue, goals, growth rates, and cash on hand so there’s no surprises.
Why work with us?
We are remote - We are a fully remote company and don’t have an office. We believe in trust and autonomy. Our internal operating system is geared towards asynchronous communication, common goals, and evaluations based on results. It doesn’t matter if you’ve worked like that before as long as you can ask good questions, collaborate & communicate well in primarily written form, and hold yourself accountable to get your work done.
We are a calm company - We believe in work/life harmony. Our team works a solid 40-hours per week during whatever hours work for us individually, then we sign off in the evenings and on weekends to do what we enjoy outside of work — like spending time with friends & family, self improvement, or interesting hobbies. We scope our work to only the most important tasks and get those done by not wasting time on pointless status meetings, brainstorming discussions, or projects that aren’t actually important.
We use our own product every day - We use our own product to share knowledge and document our processes internally.
Everyone has a voice - We believe that good ideas can come from anywhere. We hire smart, ambitious people like you because we want to hear your thoughts.
We are using our leverage for good - We currently donate 1% of all revenue to help fight climate change through Stripe Climate. We also offer discounted Tettra accounts to qualifying nonprofits to help their teams work more effectively to do more good in the world.
At Tettra, we believe that diverse teams result in better products and experiences for our customers and are more interesting to work on too. We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.
Please mention the word EQUITABLE when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xODA=). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
Salary and compensation
$60,000 — $100,000/year
Benefits
⏰ Async
🤓 Vision insurance
Location
🇺🇸 Remote US
How do you apply?
This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Close and want to re-open this job? Use the edit link in the email when you posted the job!
About Us
At Close, we’re building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we’re leading the industry in sales automation-helping companies close more deals, faster than ever. Since our founding in 2013 we’ve grown to become a profitable, 100% globally distributed ~55 person team that is dedicated to building a product our customers love.
We’re looking to add a stellar person to become our first dedicated Affiliate Manager to help us manage our already successful affiliate program and level up our efforts to make this channel a significant percentage of our annual revenue.
About You
As an Affiliate Manager you’ll be responsible for managing and supporting our existing network of affiliates as well as growing the number of affiliates in the program through inbound application qualification and some outbound efforts. We’re looking for a proactive go-getter who is curious about people, has a strong and friendly demeanor, and enjoys talking to people with a vast range of backgrounds.
This isn’t your typical affiliate manager role. This program has already grown to produce 10% of our subscription revenue and we are looking for the right person to level up this program and double that number. We have consistent new applications for the program and we need someone to dedicate 100% of their time helping these affiliates acquire more customers for Close.
Sky's the limit for the go getters out there! 🚀🚀🚀
You’ll be reporting to the Director of Sales & Marketing, Nick Persico, who reports to the CEO and working very closely with our Sr. Partnership Manager, James Urie.
Requirements
Physically based in North or South American time zones.
>1 years experience in affiliate management, partnerships, sales, or business development. Ideally, in the SaaS space.
Curious about people, comfortable running zoom calls and demos, and get fulfillment from helping people grow their business.
Function from a place of friendly strength.
High level of proficiency in the English language, both written and verbal.
Key Responsibilities
Manage, track, and nurture existing affiliate partners in Partnerstack.
Qualify and approve/deny new affiliate applications.
Schedule calls with high quality new affiliates to understand their business, how they will promote Close, and offer our support to make them more successful.
Develop and optimize affiliate relationships in order to drive new acquired customers through affiliate channels.
Monitor affiliate activity, analyze performance, identify areas of improvement, and optimize affiliate performance to increase affiliate-generated revenues.
Proactive outreach to high quality partners that are not producing signups or sales to understand how we can help them drive new customers to Close.
Quarterly communication with startups associated with our top startup program partners to drive top startups to use Close as their foundational sales tool.
Review and audit monthly affiliate commissions to ensure payouts are correct using Partnerstack.
At Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you).
We come from 16 countries located in 5 of the 7 continents -- looking at you Antarctica and Australia ;-) ….. We’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.
Our team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.
Our application process was designed to promote equitable and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more about you right from the start so please be sure to answer each question thoughtfully. Each application will receive two screens by two different reviewers. Regardless of fit, you will hear back from us letting you know if we'll be moving forward.
Interested in Close but don't think this role is the best fit for you? View our other positions.
Please mention the word ENTRANCED when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xODA=). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
Salary and compensation
$80,000 — $120,000/year
Location
Worldwide
How do you apply?
This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Close and want to re-open this job? Use the edit link in the email when you posted the job!
About Us
At Close, we’re building the sales communication platform of the future. We’ve built a next-generation CRM that eliminates manual data entry and helps sales teams close more deals. We’re a 55+ person globally distributed team, profitable, and building a product our customers love.
Since the company’s inception, content has been the biggest marketing channel for Close. A deep understanding of the needs, interests, and pain points of our customers and audience has made Close one of the leading online authorities on sales and sales processes. Now, we look to increase Close's visibility and further grow organic traffic through link and partnership outreach.
About You
We’re seeking an experienced outreach marketing manager to build and scale our marketing outreach initiatives to build successful partnerships with other brands. The ideal candidate is an expert in all aspects of link building, PR outreach, and establishing long-term relationships with bloggers and influencers in the B2B SaaS & sales space.
You're a highly motivated self-starter who enjoys working in a fast-paced environment, and measures success in terms of the impact your work delivers. You know that a high DR backlink is not always the same as a top-tier contextual backlink, and can assess the value of specific direct brand mentions and three way link exchanges.
The outreach marketing manager will report to the Head of Content and work with them to build an outreach team and lead the hiring efforts for team expansion in the future.
Sound like YOU? We've listed the primary responsibilities of this role below.
Building and growing the marketing outreach function at Close
Actively measure, manage, and optimize the performance of outreach activities
Drive high-quality, relevant link growth
Land guest posts on authoritative sites
Increase Close brand mentions in relevant media outlets
Craft succinct, high-quality outreach emails to build valuable relationships with influencers and outlets in our industry
Develop and execute outreach campaigns, and continuously optimize your approach
Identify high-value link targets
Proactively manage relationships, communicate promptly and clearly with all involved parties
Negotiate mutually beneficial terms when communicating with partners, and ensure everyone delivers on what's agreed upon
Report on progress, success, and learnings of outreach efforts
Determine the right mix of activities for a given objective
Ensure that outreach goals are aligned with the overall marketing strategy
Requirements
2+ years of experience in outreach marketing
Native English speaker proficiency
Excellent written and verbal communication skills
Dependable and well-organized
Understanding of SEO & online marketing
Experience using outreach & SEO tools like AHREFs, BuzzSumo, etc
Positive, no-drama, high-energy approach to your work
Experience and relationships in the B2B SaaS space are a big plus
At Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you).
We come from 16 countries located in 5 of the 7 continents. We’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.
Our team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.
Our application process was designed to promote equitable and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more about you right from the start so please be sure to answer each question thoughtfully. Each application will receive two screens by two different reviewers. Regardless of fit, you will hear back from us letting you know if we'll be moving forward.
Interested in Close but don't think this role is the best fit for you? View our other positions.
Please mention the word RESOURCEFUL when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xODA=). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
Benefits
🌎 Distributed team
Location
Americas, Europe, Africa
How do you apply?
This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for CartStack and want to re-open this job? Use the edit link in the email when you posted the job!
Description:\nAs a technical support specialist, problem-solving, clear-communication, and tech savviness are your strongest traits! You will be the voice of CartStack's support channel (email, chat, & phone) in your quest to WOW customers by exceeding their expectations :)\n\nCartStack is a growing SaaS startup that offers a cart & visitor abandonment solution for e-commerce and reservation websites. Our mission is simple…. Be known as the most powerful visitor abandonment recovery solution in the world! \n\nCheck out our company values page here - http://www.cartstack.com/values/.\n\n\nBenefits:\n* Remote work and flexible schedule (save a couple thousand dollars a year in commuting costs and 100+ hrs each year)\n* We genuinely care about our employees/contractors and their happiness in their every day work\n* Chance to step in and have a big impact on a growing SaaS company\n* A fun, relaxed company culture (Skype happy hours every month!)\n* Annual team trip where we meet in person for work and fun!\n* We focus on learning and personal/career growth ($100/mo budget for learning / books / courses)\n* Competitive compensation (w/ opportunity for growth related bonuses)\n* When (and if) you transition to a full-time employee you would receive health and dental insurance + some other perks\n\n\nSo, sound like an awesome fit for you? If so, we'd love to hear from you!\n\n\n# Responsibilities\n
* Respond to and resolve customer questions via livechat and email (and every once in awhile, phone)\n* Review new customer's websites to make sure our tracking code (javascript snippet) is integrated properly (you will need to be proficient with HTML and basic JavaScript)\n* Pro-actively helping new trialers get onboarded with their new accounts\n* Assist in developing first-class content for our help docs website\n* Review existing customer accounts for any issues or possible account optimizations\n* Reach out to customers about referrals and testimonials\n* Come up with and execute random acts of kindness for our customers :)\n\nThis is a contract to full-time hire position. We would like you to start out with a 90 day contact and if we are a good fit for each other, we'll move into a W2 position + benefits (for US based employees). \n\n# Requirements\n* You must be self-motivated, detail-oriented, empathetic, and passionate about about helping people\n* You love to solve complex, technical issues\n* 1 + years of customer support experience (Bonus if it's for a SaaS company!)\n* Foundational understanding of HTML and JavaScript\n* Experience working in a remote environment\n* College educated\n* Fantastic writer and communicator\n* Access to high-speed internet \n\nPlease mention the words **GLIMPSE JUNIOR DOVE** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xODA=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Teaching, English Teacher, SaaS, Ecommerce, Full Time and Customer Support jobs that are similar:\n\n
$55,000 — $100,000/year\n
\n\n#Benefits\n
🦷 Dental insurance\n\n
\n\n#Location\nUnites States, Canada
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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