Our Senior Staff Engineer works with our Staff and Sr. Engineers to innovate and build new systems, improve and enhance existing systems and identify new opportunities to apply your knowledge to solve critical problems. You will lead the strategy and execution of a technical roadmap that will increase the velocity of delivering products and unlock new engineering capabilities. The ideal candidate is a self-starter that has deep technical expertise in their domain. Position Responsibilities As a Senior Staff Engineer, you will: Provide technical leadership to multiple areas and provide technical and thought leadership to the enterprise Collaborate across team members and across the tech organization to solve our toughest problems Develop and execute technical software development strategy for a variety of domains Accountable for the quality, usability, and performance of the solutions Utilize programming languages like C#, Java, Python or other object-oriented languages, SQL, and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of Azure tools and services Be a role model and mentor, helping to coach and strengthen the technical expertise and know-how of our engineering and product community. Influence and educate executives Consistently share best practices and improve processes within and across teams Analyze cost and forecast, incorporating them into business plans Determine and support resource requirements, evaluate operational processes, measure outcomes to ensure desired results, and demonstrate adaptability and sponsoring continuous learning Qualifications Exemplary ability to design, perform experiments, and influence engineering direction and product roadmap Experience partnering with engineering teams and transferring research to production Extensive experience in leading and building full-stack application and service development, with a strong focus on SAAS products / platforms. Proven expertise in designing and developing microservices using C#, gRPC, Python, Django, Kafka, and Apache Spark, with a deep understanding of both API and event-driven architectures. Proven experience designing and delivering highly-resilient event-driven and messaging based solutions at scale with minimal latency. Deep hands-on experience in building complex SAAS systems in large scale business focused systems, with great knowledge on Docker and Kubernetes Fluency and Specialization with at least two modern OOP languages such as C#, Java, C++, or Python including object-oriented design Great understanding of open-source databases like MySQL, PostgreSQL, etc. And strong foundation with No-SQL databases like Cosmos, Cassandra. Apache Trino etc. In-depth knowledge of CS data structures and algorithms Ability to excel in a fast-paced, startup-like environment Knowledge of developer tooling across the software development life cycle (task management, source code, building, deployment, operations, real-time communication) Experience with Micro-services oriented architecture and extensible REST APIs Experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems Experience in implementing security protocols across services and products: Understanding of Active Directory, Windows Authentication, SAML, OAuth Fluency in DevOps Concepts, Cloud Architecture, and Azure DevOps Operational Framework Experience in leveraging PowerShell scripting Experience in existing Operational Portals such as Azure Portal Experience with application monitoring tools and performance assessments Experience in Azure Network (Subscription, Security zoning, etc.) Experience 10+ years full-stack development experience (C#/Java/Python/GO), with expertise in client-side and server-side frameworks. 8+ years of experience with architecture and design 6+ years of experience in open-source frameworks 4+ years of experience with AWS, GCP, Azure, or another cloud service Education Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience Annual Salary $115,000.00 - $260,000.00 The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations. At this time, GEICO will not sponsor a new applicant for employment authorization for this position. Benefits: As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including: Premier Medical, Dental and Vision Insurance with no waiting period** Paid Vacation, Sick and Parental Leave 401(k) Plan Tuition Reimbursement Paid Training and Licensures *Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. **Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. For more than 75 years, GEICO has stood out from the rest of the insurance industry! We are one of the nation's largest and fastest-growing auto insurers thanks to our low rates, outstanding service and clever marketing. We're an industry leader employing thousands of dedicated and hard-working associates. As a wholly owned subsidiary of Berkshire Hathaway, we offer associates training and career advancement in a financially stable and rewarding workplace. Opportunities for Students & Grads Learn more about GEICO Learn more about GEICO Diversity and Inclusion Learn more about GEICO Benefits \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Python, Docker, DevOps, Education, Cloud, API, Senior and Engineer jobs that are similar:\n\n $47,500 — $97,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMD Chevy Chase (Office) - JPS

\nSaviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.\n\n\nSaviynt Labs\n\n\nThis opportunity is in the Saviynt Labs organization.   We design, build, and run the leading Enterprise Identity solutions.  Our product teams innovate industry-leading solutions.  The engineering teams design, build and run SaaS software built on leading edge technologies.  We focus on engineering excellence, and we attract the best talent in our industry.   Our cloud services are built on AWS, GCP and Azure with a global presence.  Our customers love what we do and work with us to build the future customer experience at scale. \n\n\nWHO WE’RE LOOKING FOR\n\n\nDo you want to help enable our customers in their digital transformation and continue to evolve our platform? If you answered yes, Saviynt is the place for you. We are a distributed global R&D team that is extremely focused on building a platform that solves the toughest security and compliance challenges while helping Saviynt maintain its leadership position in delivering enterprise identity cloud solutions.\n\n\nSaviynt’s Enterprise Identity Cloud helps modern enterprises scale cloud initiatives and solve the toughest security and compliance challenges in record time. The company brings together identity governance (IGA), granular application access, cloud security, and privileged access (PAM) to secure the entire business ecosystem and provide a frictionless user experience. The world’s largest brands trust Saviynt to accelerate digital transformation, empower distributed workforces, and meet continuous compliance.\n \nDo you want to help enable our customers in their digital transformation and continue to evolve our platform? If you answered yes, Saviynt is the place for you. We are a distributed global R&D team that is extremely focused on building a platform that solves the toughest security and compliance challenges while helping Saviynt maintain its leadership position in delivering enterprise identity cloud solutions. \n \nWe encourage you to apply and bring your expertise if you’re a:\n\n\nCollaborative Partner: Working side-by-side with business colleagues and interacting with customers, you’ll address their technical challenges and ensure quality through collaborative, test- and behavior-driven development\n\n\nProblem Solver: Complex problems often require innovative, creative approaches—and you’ll work to come up with outside-the-box solutions to solve them\n\n\nCustomer-Centric Developer: You understand who we’re here to serve and the products you develop will keep the end-user front and center\n\n\nForward Thinker: Merely fixing a problem isn’t enough – using your proactive mindset and initiative, you’ll also identify opportunities to enhance performance, quality, and efficiency\n\n\nMotivated Mentor: Exercise your technical chops while coaching and collaborating with junior software engineers.\n\n\n\n\n\n WHAT YOU WILL BE DOING\n* Help define overall architectural principles, frameworks, and standards\n* Contribute to the architecture strategy and manage the alignment to the product roadmap\n* Combine a broad understanding of current technologies with deep, architect-level expertise in core areas such as database design, software architecture, cloud architecture & infrastructure architecture\n* Provide input on technology selection and help drive best practices\n* Guide early-phase application design decisions through strong communication skills and deep technical expertise\n* Drive technical decisions to support critical success factors like performance, security, scalability, and maintainability; and identify opportunities for improvement in those same areas in existing systems\n* Facilitate and drive technical design conversations as part of the backlog grooming process across development teams\n* Review and create a system, software, and technical design specifications that fulfill product requirements\n* Provide hands-on development where appropriate to help deliver architecture that supports product delivery, and train and lead other developers in how to leverage new architectures or technologies\n\n\n\nWHAT YOU BRING\n* Bachelors degree or an equivalent work experience \n* Minimum of 5+ years of Software architect experience with customer-facing, large-scale, web-based, or SaaS applications. Overall 10+ years of experience.\n* Minimum 2+ years of software development or software architect experience with Privileged Access management with any of the leading PAM products\n* Deep, hands-on, architect-level understanding of various java frameworks (spring boot, grails etc.)\n* Strong knowledge of architectural styles and design patterns. Microservices experience and the development of APIs are a strong plus.\n* Hands-on knowledge of deployment patterns for cloud deployments - AWS & Azure\n* Extremely clear communicator with a listen-first approach.\n* Thorough knowledge of key cloud platform components such as AWS RDS, Elastic Search, RabbitMQ/ActiveMQ, Kafka, Kubernetes, and Spring cloud framework.\n* Thorough knowledge of security principles and patterns of Authentication and Authorization, Single sign-on, and federation. Knowledge of spring security, SAML, OAuth, etc is also highly preferred.\n* Expertise in analyzing and troubleshooting large-scale distributed systems and willingness to help the support and development teams diagnose and address production issues\n* Ability to balance the long-term (“big picture”) and short-term implications of individual decisions\n\n\n\n\n\n$180,000 - $240,000 a yearWe offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Saviynt, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $180,000 - $240,000 annually.\nYou may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.\n\nIf required for this role, you will:\n- Complete security & privacy literacy and awareness training during onboarding and annually thereafter\n- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):\n\n\n > Data Classification, Retention & Handling Policy\n > Incident Response Policy/Procedures\n > Business Continuity/Disaster Recovery Policy/Procedures\n > Mobile Device Policy\n > Account Management Policy\n > Access Control Policy\n > Personnel Security Policy\n > Privacy Policy\n\n\nSaviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!\n\n\nSaviynt is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Java, Cloud, Mobile and Junior jobs that are similar:\n\n $52,500 — $82,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nAs a Senior Product Manager, you will work cross-functionally to drive the ideation, prioritization, definition, and delivery of features, ensuring we are building category-defining products at a best-in-class pace. At Crossbeam, we are passionate about creating a product our users love. The product team is responsible for defining and executing on the best path to that product, then iterating until the desired outcome is met. This means shipping early, often, and with constant measurement of our progress and success.\nResponsibilities include: \n\n\n* Roadmap Planning. Define the best path to product success in a large product area. You will analyze inputs like our core vision, user feedback, usage data, and the market at large. You will brainstorm, define, and prioritize features to ensure we’re working on the highest-impact projects across your product area.\n\n* Measurement and Experimentation. Constantly track the success of your product efforts by analyzing usage data and gathering qualitative feedback. This data is essential for us to prove we are building a product that makes our users better at their jobs. \n\n* Domain Expertise. Communicate with customers and key stakeholders to ensure that our roadmap best aligns with the needs of our company and our market. Act as an internal authority on Crossbeam’s product capabilities and deeply understand the competitive landscape, using your informed perspectives to influence go-to-market strategy.\n\n* Scoping and Delivery. Make tough decisions about the smartest and fastest path to feature delivery, working to ensure features are delightful and useful.\n\n* Team Collaboration. Collaborate daily with product managers, engineering managers, software engineers, and product designers in a fast-paced, end-to-end process to ensure delivery of new features and functionality.\n\n* Go-to-Market Coordination. Work closely with Product Marketing on release timing and training to ensure full team alignment and education on the value and use cases for new functionality prior to launch.\n\n* Business Impact. Become an expert on our growth and revenue funnels and collaborate with the Growth team on product work impacting the growth funnel as well as analytics on product usage and feature adoption. \n\n\n\n\n \nThese are some of your traits\n\n\n* You have 5+ years of experience in a product management role, bonus if you have worked as a PM with CRM, BI, or database technology, or have a technical background.\n\n* You are an outcome-driven product manager and believe success is not just the launch of a feature, but reaching the desired outcome.\n\n* You have a track record of managing and shipping products users love.\n\n* You are organized and able to coordinate complex projects and manage cross-functional communication with senior leadership.\n\n* You love talking to customers and hearing the good, great, and not-so-great things they say about your product. \n\n* You can synthesize analytics, data, and feedback into a clear product direction. \n\n* You value experimentation as a way to iterate on products to achieve successful outcomes quickly. \n\n* You have a deep understanding of how customers use and derive value from B2B SaaS platforms. Bonus if you’ve worked as a PM on products for Sales and Marketing teams. \n\n* You value documentation as a way to record your process, decisions, and outcome of product work. \n\n* You have deep empathy for users and teammates alike. You represent the voice of the customer but can apply the lens of an internal stakeholder in the same discussion.\n\n* You have an understanding of a technical team's needs. You are familiar with the modern software development practices used to build and deploy SaaS applications.\n\n* You’re not afraid to speak up when you have a point of view, but can “disagree and commit” once a final decision is reached.\n\n* You just read this whole list and got excited.\n\n\n\n\n \nWhat to Expect from Crossbeam's Interview Process\n\nWe go through the same interview steps for all Product Management candidates to ensure equity in our hiring process.\n\nOur process is designed to learn as much about each candidate as possible, as well as to give candidates access to our team and learn about what it's like to be a PMs at Crossbeam. Topics will range from Product experience to problem-solving approaches and collaboration.\n\nInterview steps:\n\n* First-round call with a Crossbeam in-house recruiter\n\n* 30 minutes with Lead Product Manager\n\n* 45 Minute presentation which we call a ‘Portfolio Review’ for a 3-person panel + a 15-minute Q&A\n\n* The final Interview is set up to meet multiple folks in succession, here's how we break it up:\n\n\n\n\n* VP of Product\n\n*  Engineering Leader\n\n*  Product Designer\n\n*  Product Manager\n\n\n\nBenefits\n\nThis is a salaried* role. In addition, Crossbeam offers:\n\n\n* Health Care Plan (Medical, Dental & Vision)\n\n* Flexible PTO Policy\n\n* Parental leave\n\n* Stock Option Plan\n\n* 401k Plan + Match\n\n* Learning & Development Budget\n\n* Coworking Budget\n\n* Generous Wellness Stipend\n\n\n\n\n*This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to Crossbeam. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role. In Colorado, Connecticut, Nevada and New York City the standard base pay range for this role is $150,000-175,000 Annually. This base pay range is specific to Colorado, Connecticut, Nevada and New York City and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Senior, Marketing and Sales jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

Global Account Manager, Enterprise Sales\nRemote - United States \n \nAbout the role:                                                                           \nAs the Global Account Manager of Enterprise Sales at Motive, you are responsible for developing and closing business with some of Motive’s largest accounts. You will own the end-to-end relationship with the parent account, while overseeing all sales into their contractor or franchise network. We are seizing the opportunity created by our strong product positioning and pushing up market. You will lead the charge, selling the value of our products and the business outcomes that can be achieved in partnership with Motive.Our Global Account Manager will primarily focus on a single account that operates using both a company owned fleet and a large network of independent contractors. They will lead a team of account executives selling into the long-tail of the contractor network, while building corporate level relationships and managing the pre and post sale operational complexities of the parent account. Because of the collaborative nature of our Go-to-Market team, a win-as-a-team mentality is a must. In this high-energy role, you should be comfortable working in a fast-paced environment with high standards of quality.\n \nWhat you'll do:\n\nLead a world-class team of Account Executives that you’ll partner with on prospecting strategy, account planning, pipeline reviews, achieving revenue targets\n\nIndirectly oversee a cross-functional team of support resources to drive and optimize both pre and post-sale activities. Support teams include Business Operations, Customer Success, Sales Engineering and Marketing, among others.\n\nDevelop champions within the partner both at the corporate level and among independent contractors to ensure that we are set up for success to grow contractual-based business\n\nTrack progress and success of your team against various primary KPIs, coaching and enabling their success across short and long-term goals\n\nCultivate a culture of high-performance and accountability\n\nPartner with our Sales Enablement team ad-hoc and on more formal Account Executive training and coaching programs to ensure consistency and effectiveness across the organization, and more specifically within your team\n\nEnsure use of CRM and other operational tools, processes, and best practices in pipeline planning, forecasting, and sales execution\n\nConstantly study and deepen understanding of market trends to enable consultative insights with the partner\n\nDevelop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business\n\nResolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions\n\n\n\nAbout you:\n\nYou have deep Enterprise sales experience partnering with F500 or F1000 clients\n\n\n\n\n8-10 years of SaaS or industry relevant Enterprise field sales experience required\n\n6+ years of managing a team of cross-functional stakeholders\n\nTelematics, SaaS, and Logistics experience a plus\n\n\n\n\nAbility to lead and motivate others to action, including best-in-class customer skills communication, empathy, and integrity\n\nA people-based mindset, with a passion for coaching and developing sales talent at all levels and a history of developing great sales cultures\n\nYou have an ability to build rapport with C-suite &  executive decision-makers, influencing outcomes through both an understanding of the customer’s business and the unique solutions that Motive can deliver\n\nAbility to collaborate with internal cross-functional partners across Sales Development, Sales Engineering, Product, Marketing, Customer Success, Legal and Sales Ops\n\nExperience with Salesforce or other CRM and sales technologies and best practices enabling your team to forecast, manage their pipeline and accelerate wins\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Legal, Sales and Non Tech jobs that are similar:\n\n $55,000 — $127,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAtlanta, Georgia, United States

See yourself at Twilio\n\nJoin the team as our next Personalized Support Manager\n\nLocation: Remote U.S. in EST/CST Time Zones\nWho we are & why we’re hiring\n\nTwilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.\nAbout the job\n\nThe Personalized Support Manager is responsible for the performance of Twilio’s products and will manage a team of global Technical Account Managers while working in United States Eastern and Central Time-Zones. The Manager in this role collaborates with Engineering, Supportability, Product, Readiness and other cross functional teams to enable customers and Technical Account Managers. \nResponsibilities\n\nIn this role, you’ll:\n\n\n* Lead a team of Technical Account Managers (TAMs) who are the designated technical contacts for Twilio’s strategic customers. The team’s role is to assist customers in resolving complex technical problems, delivering proactive guidance to provide added value through the use of Twilio technologies and being the champion for the customer within Twilio. \n\n* As the Personalized Support Manager, you will be the coach and leader for a team of TAMs; bringing out the best in each of your team members with keen interest in their overall well-being. \n\n* You are ready to dig deep and address technical questions as well as be able to zoom out and look at the larger picture. A large part of your role involves understanding customer roadblocks, pain points and advocating in a data driven way with product management and engineering teams to enhance the customer experience and delight Twilio customers.  \n\n* You will also be working alongside our Sales teams to manage customer accounts. You will enable and train new employees to supplement existing resources as needed while raising the bar on the standard of support excellence. You will foster a strong culture of collaboration and customer empathy in the team.\n\n\n\n\nQualifications \n\nNot all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\n\nRequired:\n\n\n* 6+ years of experience as part of a support or operations team in a software or SaaS company.\n\n* 4+ years of experience leading a technical support team in a software or SaaS company.\n\n* Experience coaching Technical Account Managers in providing best-in-class customized proactive and reactive support to customers. \n\n* Exceptional emotional intelligence, interpersonal communication and professional writing skills. \n\n* Demonstrated history of driving complex product issue resolutions including escalation management, internal and external strategy planning through to solution delivery.\n\n* Ability to lead a team while effectively developing and achieving the desired performance outcomes (performance, teamwork, collaboration, KPI reporting/analysis, frameworks, daily management tasks, training & enablement strategies, etc.)\n\n* Ability to prioritize multiple competing initiatives simultaneously including business as usual tasks, projects, on-call responsibilities and other operational requirements. \n\n* Diplomacy in uncertain situations with an analytical and process driven solution approach.\n\n\n\n\nDesired:\n\n\n* Knowledge of networking protocols, standards, troubleshooting and cloud computing. \n\n* Working knowledge of P/L, expense, cost, resource and risk management in enterprise portfolios. \n\n* Experience working with Salesforce, JIRA, Confluence, Airtable, Zendesk and other project tools. \n\n\n\nLocation \n\nRemote U.S. in EST/CST Time Zones \nOther Notes\n*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.\n\nThe estimated pay ranges for this role are as follows:\n\n\nBased in Colorado: $99,360.00 - $124,200.00 \n\nBased in New York, Washington State or California (outside the San Francisco Bay Area): $105,200.00 - $131,500.00\n\nThis role may be eligible to participate in Twilio’s equity plan. \n\nAll roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\n\n\n\n\nThe successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. \nWhat We Offer\n\nThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\nTwilio thinks big. Do you?\n\nWe like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.\n\nSo, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!\n\nIf this role isn't what you're looking for, please consider other open positions. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud and Sales jobs that are similar:\n\n $60,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDenver, Colorado, United States