\nWhy This Role is Important to Arcadia\n\n\nAt Arcadia.io, The Customer Success Analyst (CSA) has complete responsibility for the management of steady state activities for all of Arcadia’s non-enterprise clients. CSAs commit to the ongoing work of making satisfied customers, through ensuring strong data quality, rapid and effective support, and smooth upgrades. The CSA displays an intimate understanding of Arcadia functionality and can marry this understanding with their knowledge of value-based care to lead product trainings, mitigate issues, and reconfigure tools to meet new business goals.\n \nCSAs have a knack for troubleshooting complex technical issues, enjoy getting into the weeds, and excel at critical problem solving. As the customer’s primary point of contact, the CSA will prioritize post-implementation scope, communicate timelines, and manage delivery.\n \nIn this position, you will be a member of the Customer Success Management team within Arcadia’s Customer Management division. You will work closely with implementation management, production support SMEs, engineering, and account management.\n\n\nWhat Success Looks Like\nIn 3 months\n·       Complete Arcadia Core Platform certification\n·       Complete onboarding requirements\n·       Coordinate with internal teams and track against project status/timelines\n·       Know each assigned customers’ scope of work and organizational goals\n·       Act as the primary CSA on assigned customer accounts with oversight\n·       Manage day to day operations of each customer\n\n\nIn 6 months\n·       Be able to provide clients with a demo of functionality\n·       Create and manage to project timelines\n·       Understand Arcadia’s data ingestion processes\n·       Drive issue resolution through coordination with internal teams\n·       Begin to gain an understanding of healthcare data\n·       Have an awareness of some of Arcadia’s product configuration options\n\n\nIn 12 months\n- Manage customer accounts independently with minimal oversight\n- Exhibit an in depth understanding of Arcadia products\n- Provide training tailored to the customer needs across the Arcadia product suite\n- Understand and translate issue impact relative to customers’ business needs\n- Use technical skills and critical thinking to investigate highly complex issues and develop remediation plans in collaboration with cross-functional teams\n- Help troubleshoot the data ingestion process\n- Demonstrate a robust understanding of EHR and claims data\n- Develop strategies to help a client reach their business goals through product configuration changes and trainings\n\n\n\nWhat You'll Be Doing\n* Serving as the primary day-to-day point of contact for customers live on the Arcadia platform\n* Connecting the dots between platform functionality, data dependencies/data model, and customer use cases to fully identify issues and conceptualize impact\n* Investigating escalated and highly complex issues and developing remediation plans with internal teams. Driving complex issue resolution through collaboration with internal teams\n* Managing the implementation of product upgrades, significant platform changes, annual quality measure updates, and data integration quality control processes. Providing ongoing Care Management Support\n* Interacting with customers and clearly explaining issue root cause/remediation and product functionality\n* Learning customers’ business goals to facilitate internal decisions, e.g. strategize platform upgrades, prioritization of updates, understand issue impact, internal escalation.\n* Conducting supplementary customer trainings and demos across the Arcadia product suite\n* Acting as the translator between internal and external teams regarding complex technical concepts and business needs\n* Educating customers on Arcadia processes including data integration, nightly processing, upgrades, issue resolution\n* Gaining an in depth understanding of value-based care and how Arcadia tools support customers to achieve success\n* Mastering the Arcadia Product Suite and understanding Arcadia’s data flow processes\n* Helping to shape a new team and to design the customer intake process\n* Leveraging tools such as Jira, Confluence, Box, and SQL\n\n\n\nWhat You'll Bring\n* 1-3 years related work experience\n* Bachelor’s degree in IT or related technical filed (Computer Science, Information Management, Mathematics, or other analytical discipline) or equivalent professional work experience\n* Strong communication skills including the ability to interact with customers and explain technical concepts, issue resolutions and product functionality clearly to a wide range of audiences (tech, business, clinical, executive)\n* Regularly learn new skills, make timely decisions, and adapt well to change\n* Strong analytical, quantitative, problem solving and organizations skills\n* Attention to detail and ability to coordinate multiple tasks, set priorities and meet deadlines\n* Thrive as a self-starter with the curiosity and tenacity to learn complex concepts\n* Healthcare industry experience\n\n\n\nWould Love for You to Have\n* Multiple years in IT support or relevant experience. Healthcare industry experience is a plus\n* Experience using technologies such as SQL Server, Microsoft Office, JIRA and others to aid our customers in resolving complex big data issues. Additional programming language experience is a plus\n* Experience interacting with Product and Engineering teams to identify and implement improvements to the software, and installation and configuration processes based on field experience and customer input\n* Experience at an EHR, Health Plan, or other Healthcare organization\n\n\n\nWhat You'll Get\n* CSA will be a high growth position with deep exposure to Arcadia’s products, tools and processes.  We expect high throughput with frequent promotion to our implementation, production, or technical teams.\n* Support a wide variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity\n* Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care\n* A flexible, remote friendly company with personality and heart\n* Employee driven programs and initiatives for personal and professional development\n* Great benefits like flextime time off\n* Be a member of the Arcadian and Barkadian Community\n\n\n\n\n\n\nAbout Arcadia\nArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.\n\n\nProtect Yourself\nIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.\n\n\nThis position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Analyst and Design jobs that are similar:\n\n $55,000 — $70,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

\nAbout the Role:\n\nUnite Us is hiring a Principal Reporting Analyst, Business Analytics with a knack for analyzing data, building trusted relationships with team members, managing projects, and driving action through data. The Principal Reporting Analyst role is an individual contributor role and builds on the skill set of a Senior Reporting Analyst. The Principal Reporting Analyst will be responsible for building data and analytic-driven solutions to support Unite Us customers, including healthcare payers and providers, government entities, and more. You will apply analytical rigor, critical thinking, and creativity to solve complex issues while working with multidisciplinary teams and customers. The Principal Reporting Analyst will be a subject matter expert in the Unite Us data model, BI tools, and analytics capabilities; and will be a standout peer leader, both on their own team and cross functionally. They are a knowledgeable and trusted resource in supporting both Unite Us customers and internal leadership. \n\n  \n\nWhat You’ll Do:\n\n\n* Independently lead the development of data-driven analyses and actionable reports, with strong data storytelling, to translate business objectives into actionable insights for our larger/more complex customer contracts\n\n* Leverage Tableau dashboard visualizations to communicate analyses to customers; leading presentation of data & impact story directly to customers, as needed\n\n* Independently develop SQL queries from back-end database to support ad hoc reporting requests, drive innovative analyses, and feed new data stories\n\n* Enable the internal Sales and Customer Success teams in the learning and use of data analytics tools, supporting their data storytelling in day-to-day customer interactions\n\n* Takes initiative to address identified gaps in Business Analytics processes & support materials; collaborates with team members outside of direct team to improve practices and processes of larger scale\n\n* Serve as a key point of contact with product management and data engineering teams to drive enhancements to our data model, platform, and standard Insights dashboards\n\n* Supports ongoing learning and development of team, especially a department wide training initiative to increase utilization and fluency in SQL\n\n* Mentors Reporting Analysts and Senior Reporting Analysts by providing feedback, guidance, QA, and support on assigned deliverables\n\n\n\n\n \n\nYou’re a great fit for this role if:\n\n\n* You have at least a four-year college degree from an accredited institution, preferably in Economics, Business, Mathematics, Statistics, Computer Science, or a related field\n\n* You have at least 5 years in a full-time role in healthcare-related analytics, reporting, software, and/or consulting\n\n* You have ability to use a wide variety of data assets to solve complex problems with minimal supervision\n\n* You have excellent data visualization skills with impeccable written and verbal communication skills\n\n* You have demonstrated proficiency leveraging SQL or another programming language to create scalable reporting solutions (required)\n\n* You have professional experience with Tableau or other data visualization software (required)\n\n* You have experience developing and presenting analyses and reports, with the ability to create polished slide decks and communicate effectively results of analyses to executive audiences\n\n* You have experience with project management for both small and large scale projects\n\n* You have ability to independently drive projects from ideation to completion \n\n* You have self-starter motivation with strong organizational and time management skills – you make things happen!\n\n* You have experience analyzing data to pull out insights, tell a story, and drive action\n\n* You demonstrate success managing complex projects with organization and confidence\n\n* You have both professionalism and determination – you build trust with team members by consistently overdelivering\n\n* You have excellent communication and presentation skills – you’re an active listener who can break down complex ideas and tailor your message to a specific audience\n\n* You have the ability to thrive in a variable and demanding startup environment – you are solutions oriented and highly adaptable\n\n* You have a passion for healthcare or human services\n\n* You enjoy opportunities for leadership and providing peer mentorship and support\n\n* You have familiarity with or ability to quickly learn software technologies such as Google Suite, Zoom, Slack, HubSpot, Asana, Jira, Microsoft Excel, etc.\n\n\n\n\n \n\nOur Mission:\n\nUnite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.\n\n \n\nEnvironmental Job Requirements and Working Conditions:\n\n\n* This position is remote, U.S. based\n\n* The target pay range for this role is: $87,500-$97,500. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.\n\n* This position may require 5% travel \n\n\n\n\n \n\nBenefits provided by Unite Us:\n\nMedical, Dental, and Vision\n\nWe offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.\n\nWellness\n\nMental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.\n\nFlexible Time Off\n\nTake what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.\n\nPaid Parental Leave\n\nAdoptive parents are included.\n\nEmployee Resource Groups\n\nChoose to join any of our ERGs, which celebrate and support a diverse and inclusive workplace. We also provide an ongoing series of DEI lunch & learn education.\n\nSpending Accounts\n\nWe offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.\n\n401(k) + Employer Match\n\nEnjoy matching, immediate vesting and financial wellness resources\n\nAdditional Benefits\n\nLife and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and you dependents\n\nDisability Coverage\n\nAccident Insurance\n\nPet Insurance\n\nAs part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.\n\n \n\nUnite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at [email protected] to request an accommodation.\n\n \n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior and Sales jobs that are similar:\n\n $62,500 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nGreen Bay, Wisconsin, United States

\nAbout Us\nWe believe AI will fundamentally transform how people live and work. CentML's mission is to massively reduce the cost of developing and deploying ML models so we can enable anyone to harness the power of AI and everyone to benefit from its potential.\n\n\nOur founding team is made up of experts in AI, compilers, and ML hardware and has led efforts at companies like Amazon, Google, Microsoft Research, Nvidia, Intel, Qualcomm, and IBM. Our co-founder and CEO, Gennady Pekhimenko, is a world-renowned expert in ML systems who holds multiple academic and industry research awards from Google, Amazon, Facebook, and VMware.\n\n\nAbout the Position\nWe are seeking an experienced engineer to lead and own CentML’s compiler products (https://docs.hidet.org/stable/index.html). The team has been developing an open-source deep learning compiler that supports end-to-end compilation of DNN models from PyTorch and ONNX to efficient CUDA kernels. A series of graph-level and operator-level optimizations are applied to optimize the performance.\nThe successful candidate will play a pivotal role in shaping the future of CentML. The role entails setting technical priorities and objectives, making sure our progress is on track, and managing and growing a high-performing team.\n\n\n\nWhat you’ll do\n* Own and support CentML’s open-source inference compiler ensuring wide adoption by ML and System developers and researchers.\n* Derive and execute strategies to set CentML’s products on a positive trajectory within the ML ecosystem and the competitive landscape.\n* Develop a strategic roadmap for CentML’s compiler products by collaborating with functional leaders and senior leadership; execute the roadmap and make sure CentML’s inference products are more capable, scalable, and reliable each day.\n* Build, mentor, and manage a high-performing engineering team, and foster a collaborative and inclusive work environment. \n* Identify and recruit top engineering talent that accelerates the development of CentML’s products.\n* Continuously optimize engineering processes, workflows, and methodologies to enhance efficiency, productivity, and quality. Implement best practices and drive a culture of continuous improvement.\n\n\n\n\nWhat you’ll need to be successful\n* Industry experience (10+ years), including several years in technical leadership roles and compiler engineering.\n* Strong background in GPU programming (e.g., CUDA, CUTLASS, PTX, ROCm) for high-performance computing, machine learning, or graphics applications. \n* Strong background in ML compilers (e.g., TensorRT, Dynamo & Inductor, Triton). Deep understanding of compiler design principles, optimization techniques, and code generation. \n* Experience in researching or contributing to HPC/ML/DL systems, frameworks or libraries\n* Proven track record of building and managing high-performing engineering teams. Ability to inspire, guide, and develop team members to achieve their potential.\n* Exceptional interpersonal and communication skills, enabling effective collaboration with cross-functional teams and executive leadership.\n* A solid foundation in software development practices, methodologies, and design patterns. Ability to lead technical discussions, provide guidance, and make informed decisions on complex technical issues.\n\n\n\n\n\nBenefits & Perks\n- An open and inclusive culture and work environment\n- Fully stocked kitchen at the office\n- Full health and dental benefits\n- Parental Leave top-up for 6 months\n- Continuous education budget\n- Generous vacation - we're not saying unlimited, but if you need extra time to recharge, just ask\n\n\nAt CentML, we celebrate our differences and value cultivating an inclusive environment for all. We welcome applications of all kinds and are committed to providing an equal opportunity process. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Education, Microsoft, Senior and Engineer jobs that are similar:\n\n $55,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote, USA