\nAbout Us\nObserve.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.\n\n\nObserve.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.\n\n\nBe part of the Contact Center Industry Disruption with Observe.AI\n\n\nThe Opportunity\nAs a Technical Support Engineer atObserve.AI, you will help create a world-class customer experience for our customers which in turn will make them raving fans of the product.  Through your technical expertise and experience, you will help drive a “customer first” mindset with every customer interaction.  You will prioritize customer requests using our ticket system (Zendesk) and will take lead in creating customer-facing documentation (Zendesk Guide) striving to deflect tickets through proactive knowledge articles.  You will use your proficiency in customer service and technical acumen to ensure high-level objectives and KPIs are met.  You will also be an active participant in our bottoms-up culture, participating in project planning and scoping best practices for the team. \n\n\n\nWhat you will be doing\n* Provide efficient and accurate technical support forObserve.AI’s product to ensure customer satisfaction\n* Improve deflection rate of engineering-based escalations by increasing support technical acumen and owning engineering tasks over time \n* Become the liaison with Engineering and Product to escalate bugs, outages, and product requests\n* Collaborate with Customer Success, Onboarding, and Product to drive outstanding customer experience\n* Analyze where users are getting stuck and provide potential workarounds + KB articles\n* Proactively identify opportunities to improve team processes\n* Provide support for integrations including Telephony Platform, Web Conferencing, API, Salesforce, and other 3rd party integrations\n* Driving a “customer first” mindset to the team and collaboratorsSelf-starter with a strong sense of ownership who thrives in a fast-paced, high-growth startup environment\n* Self-starter with a strong sense of ownership who thrives in a fast-paced, high-growth startup environment\n\n\n\nWho You Are:\n* 2+ year as a Technical Support Engineer on a B2B SaaS Support team\n* Working technical knowledge of SaaS applications, cloud integrations, and architecture\n* Experience with Customer Support tech stack (i.e. Zendesk, Freshdesk, PagerDuty, OpsGenie, Atlassian StatusPage, JIRA, Confluence, GetFeedback)\n* The ability to prioritize multiple tasks and projects simultaneously while still executing on high-level objectives\n* Excellent verbal and written communication skillsProven track record of demonstrated ability to dive into the weeds and find out solutions\n* Scripting knowledge is good to have \n\n\n\nWhat we Offer:\n* Excellent medical, dental, and vision insurance options\n* Flexible PTO \n* Generous holiday (federal and wellness) recognition and parental leave policies \n* 401K plan to save for your future \n* Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment\n* Learning & Development fund to support you in your continuing education journey and professional development\n* Fun events to build culture across the organization\n\n\n\n\n$70,000 - $90,000 a yearThe base salary compensation range targeted for this full-time position is $70,000-$90,000 per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.\n\n#LI-remote\n\n\nIf you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai. \n\n\nWe welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.\n\n\nObserve.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Ordinance and other similar state laws and local ordinances, and its internal policy, Observe.AI will also consider for employment qualified applicants with arrest and conviction records. \n\n\n\n\nCompensation, Benefits and Perks\nCompetitive compensation including equity\nExcellent medical, dental, and vision insurance options\nFlexible time off \nGenerous holidays and parental leave policies\n401K plan\nLearning & Development fund to support you in your continuing education journey and professional development\nFun events to drive towards our culture supporting a community of Connect, Collaborate, Celebrate\n\n\nOur Commitment to Inclusion and Belonging\nObserve.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.\n\n\nWe welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.\n\n\nIf you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Video, Cloud, Mobile, Sales and Engineer jobs that are similar:\n\n $57,500 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote West Coast

Nathan James is looking for an experienced Lead Software Engineer to help drive one of our teams in the development and support of our in-house ERP system that's tailored to meet the needs of our rapidly growing eCommerce business. The product spans inventory, warehouse management, purchasing, and more. You will play a key role in guiding the implementation and growth of the team and product leading to improving our control and tracking of every aspect of the business as well as help increase productivity and reduce costs for the company. We are looking for someone to help dive in and solve some interesting problems that exist between the digital and physical world via our API first ERP.\n\n\nPeople-first company, design-first home.\n\nWe are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.\n\nBecause we are a people-first company, we understood the importance of being fully distributed from the beginning. We strive to reduce friction at work while preserving the human experience. Taking this approach helps our teammates avoid compromising who they are or their values in pursuit of a career. \n\n\nABOUT THE ROLE:\nThis role will be part of a continually growing engineering department solving real world issues and be a key player in bringing to life new functionality for the system.\n\nAs a Group Lead you will collaborate with the team to review requirements, build out functionality, squash bugs, and expand automated testing. During on-boarding, you’ll be expected to be proactive in your process and learn quickly. Once fully up-to-speed (2-3 months), the initial focus will be on or related to Purchase and Sales Orders, Inventory Management, Warehouse Management, and Accounting. The team will help with direction and design decisions, trade-off and risk recommendations, and general experience improvements.\n\nYour work will be leveraged by Nathan James to move away from 3rd party systems, improve existing workflows, enhance business processes, and reduce costs.\n\n\nABOUT US:\nWe understand, now more than ever, that time is finite. That’s why with everything we work toward, we try to solve for happiness. Happiness means a lot of different things to different people, so we put in the work that goes into building an inclusive and supportive place for you to do the best work of your career. Our values and our benefits are designed to support a healthy relationship with your work. Our operating values provide the framework we use in building a happy and resilient organization.\n\nWe also understand working for Nathan James isn’t the main function of your life, and we don’t expect that! We’ve found that a team member who will be happy and fulfilled as a remote team member at Nathan James is someone who values their personal life and identity outside of work. \n\nThat’s why we don’t create mandatory team hangouts or events. We focus on how to improve collaboration, not forcing engagement.\n\nWe collaborate best when we listen and learn from each other. We become stronger when we advocate new perspectives and viewpoints. This gives us all the chance to amplify our voices to achieve our goals. We focus on what we’re solving for, so we don’t create barriers or expectations that distract us from our mission. We also don’t set unreasonable working hours, deadlines, or goals. We create with calm, “slow is smooth and smooth is fast”. \n\nWhen you join the Nathan James team, you can expect a thorough, but mindful onboarding process with ramp-up time to learn. You can expect to give and provide direct feedback. You can expect minimal meetings. You can expect to work with smart and good people. You can expect to be counted on. Most importantly, you can expect to do the best work of your career here. \n\n\nABOUT YOU:\nWe’re looking for someone who is an open and active communicator, with a strong team mentality, and is actively curious. You have experience with API-first products, deploying features often and well tested, passionate about automation, and comfortable knowing when you need help or don’t know something.\n\nYou love complex challenges, you’re driven by problem solving and not just duct tape solutions. If you don’t know how to do something you use existing documentation and your resourcefulness to dive-deep and figure it out. You don’t require constant hand-holding, but you’re not afraid to speak up when requirements aren’t clear or they require additional context and details.\n\nYou have 6+ years of experience working in a LAMP/LEMP stack with Laravel and REST APIs. Additionally, experience with queues (Redis, RabbitMQ, etc), Vue, and/or DevOps is an added plus. You have at least 3+ years developing and deploying consumer or enterprise applications at scale. At a minimum, you must have deep interest and knowledge of the eCommerce landscape.\n\nYou have experience leading a team, balancing thoughtful leadership and mentorship to both provide answers when needed and allow your teammates to grow. You also know when to push back to ensure the team is not overwhelmed. \n\nThis is a remote role, since we are a remote company. With the freedom and flexibility of a remote role comes the luxury to work in whichever manner helps you perform your best! However, this ideal is best coupled with an individual who has a keen ability to self-regulate and self-manage. Our salaries are competitive for similar roles based in the country you will be working from.\n\nOur team works from home offices, co-working spaces, and coffee shops. You’ll find us in places that foster effective writing, self-discipline, and comfort with open communication.\n\nIf everything you’ve read so far is exciting you in a very natural and not forced way, then you are the type of person to be a key contributor to innovation and scaling a business like Nathan James!\n\n\nBENEFITS & PERKS: \nOur benefits aim to support a life well lived, both at and away from work.\n\nWith these benefits, we want and expect you to take vacations, spend time with your family, be conscious of your wellness, invest in broadening your education, and strengthen your personal happiness. \n\n\nHOW TO APPLY:\nPlease submit an application here that speaks directly to this position. There are no right answers or cookie-cutter expectations. A cover letter is not required, but those that clearly demonstrate how Nathan James would be a great fit for you and how you would be a great fit for us, will be given full attention and are highly appreciated. \n\nYou’ll hear from us about advancement to a video screen and then on to a work sample, where you’ll get a chance to see the types of challenges you would be solving in this role. Our interviews are all remote by video chat, with your future colleagues, on your schedule.\n\nWe aim to make an offer and have this person start by the end of November 2021. \n\nWe appreciate your consideration in having Nathan James be part of your career. Our open conversation starts with this post. We look forward to hearing from you.\n\nCheck us out on LinkedIn here! \n\nPlease mention the words **KETCHUP HOST BRONZE** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xNDY=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $180,000 — $190,000/year\n \n\n#Location\nNorth America Preferred

We are looking for a talented person to come onboard with our engineering department to work from home in the position of a Ruby on Rails Senior Level Engineer. You’ll take on the challenge of improving the overall efficiency of Empire Flippers by developing fully fledged platforms, ensuring both the user experience and functionality are elevated to unprecedented levels. You’ll be working alongside Lead Backend Engineer Ben Gelsey, VP of Engineering James Andrews, and the rest of the engineering team.\n\nThis is a huge opportunity for you to work with one of the fastest-growing companies in the U.S. and learn the ins and outs of the online business world. Over the last couple of years, our company has seen explosive growth—and there is no sign of it slowing down. In order to keep hitting our goals, we need to expand our horizons and improve our customer experience to a point that makes us the de-facto standard of excellence for buying and selling online businesses. Your work will help propel the industry forward to new levels not seen before!\n\nBeing a location-independent full time position is one of the many benefits. You’ll be free to work anywhere in the world outside of the USA (with the exception of Colorado, Florida, or Texas). Be it the beaches in Thailand – which does have superb 4G connectivity and cheaper cost of living – or in a mountain resort in the Swiss Alps – the choice is yours. *see USA resident requirements below.\n\nCompetitive salary based on experience - Range $85,000 – $100,000/year.\n\nIf this sounds like an exciting opportunity for you, then read on to learn more about our company and how to apply for the position!\n\nWhat’s the Opportunity?\n \nBecoming a Senior Ruby on Rails Engineer makes you a critical part of Empire Flippers. You will learn skills that will last you a lifetime in the online business world and provide skills that will enhance our business intelligence system to help us make better decisions.\n\n\nWe’ll teach you the ins and outs of the online business brokerage industry, coming from years of experience. You’ll work on improving the customer journey, which should be flawless, pain free and easy to navigate. For many of our customers it is the first time either buying or selling an online business, which can be an incredibly anxious and confusing moment in their lives. You’ll be helping them directly by providing them with an easy to use interface that just makes sense.\n\n\nThis is a full time position – our company is growing at a fast rate, which means excellent opportunities for personal and career growth. We may ask you to attend conferences too – once the world reopens – which can help you network with industry leaders.\n\nWhat’s the Senior Ruby on Rails Engineer Position Like?\n \nThe Senior Ruby on Rails Engineer position is vital to the success of our company, partnering with all departments to align technology strategy with the company’s objectives.\n\n\nYou’ll be responsible for the full software development lifecycle, from conception to deployment building high quality, architecturally sound systems. You will use your initiative to design and implement server-side architecture, as well as implement API’s and integrations that address our business needs. Both our clients and staff will be using the software you write and you’ll be responsible for monitoring system performance and configuring new software and hardware.\n\n\nOur small and close knit engineering team currently consists of a UX specialist, 5 engineers and 3 QA specialists. You’ll work closely with the team to implement solutions for all departments within Empire Flippers, be it compliance, customer support, sales and migrations. Additional responsibilities could lead to supervising our engineering team.\n\nWhat Skills Do I Need?\n \nWe believe in hiring people that are a good fit for us culturally.\n\nA good fit is actually more important to us than the skill set since we will teach you everything you need to know about our industry.\n\nYou must have a passion for travel, ideally with long periods of digital nomad experience with travel outside your home country.\n\nYou must have 2+ years of Ruby on Rails experience under your belt, having built RoR applications.\nAn in-depth understanding of database management systems, both relational and non-relational databases.\nYou should be a ninja with every component of our tech stack. You must have a complete working knowledge of Ruby on Rails, Postgres, Sidekiq, Rspec, Git, Redis.\nExperience working with a wide range of 3rd party integrations. Our platform talks to many 3rd party applications, you should have experience building and maintaining such integrations in a test driven fashion.\nDev-ops/sysadmin skills, particularly AWS. Experience with managing servers, maintaining hosting environments, being responsible for uptime and responsiveness, addressing bottlenecks, ensuring backups are kept safe and sound.\nYou need to have immaculate attention to detail. We need to hear you grunting and moaning if something doesn’t quite look or feel right, to the nearest code change and to the nearest hexadecimal color, to the point you become annoying to us. At times other developers may edit your code, you’ll be watching to ensure the code base remains readable, scalable and fast.\nBe a good communicator. It sounds very cliché, but you’ll immerse yourself in almost every department. You’ll be learning problems and presenting solutions, and overseeing the implementation of those solutions too.\nA self-starter. We need to see some evidence that you’re able to get up every morning, bite the bullet and just get on with it, even if you’ve tried four coffee shops and none have decent wifi. You won’t have eyes looking over your shoulder on a day to day basis, you’ll be working in almost full autonomy. We’ll need to trust you to deliver the goods. We don’t believe in micro-management.\n\nThe following skills/experience would be a bonus, but not required:\n\nPHP/WordPress. We will be interfacing with WordPress significantly, being able to speak the same language would be great.\n\nReact. Our frontend code is built in React, being able to go in and patch things up as and when required would be a big benefit to us. \n\nCaching. The software we’re building needs to be fast and to remain fast as we scale, both in terms of traffic and database size. Having experience with Memcached, Varnish or experience with complicated CDN setups with many rules would be a plus.\n\nCI/CD: We’re huge advocates for automated tests in a continuous fashion, which allows us to rapidly deploy new features every single day without fear of breaking out applications. \n\nWhat’s the Lifestyle Like?\n \nOur company is built on the foundation of travel, remote work, and living life on your own terms.\n\nWe’re not looking to put you in a cubicle and waste your time in traffic. You’ll be working hard, playing hard, and learning all about our company and what we stand for during this time.\n\nApart from meeting us in person every now and then, you’re free to work and live anywhere you’d like and join the new class of digital nomads – we’re homeless but have a passport, debit card and a laptop.\n\nYou’ll become friends with people who will be able to give you massive insights into how digital businesses work, how they scale, and, of course, how to invest in them or sell them.\n\nLove It. What’s the Catch? \n\nThis isn’t a gap year experience. This is not a temporary contract.If you’re applying just because you want something to fund your travels before you start seeking out a “serious” job, then you probably shouldn’t apply.We’re looking for career-minded people who share our vision and see where we’re going. We want you to be part of that vision and help us get there over the long haul.And while we play hard and sometimes really do work next to the pool all day, we work even harder. Sometimes you will be putting in a 10-12 hour day as business demands arise. You’ll be working weird hours to match other team members time zones, and you’ll sometimes have to face some critical feedback. And if there’s a bug in your code that’s blocking a multi-million dollar deal, expect a phone call at 3am.You will be expected to perform to our expectations and really help us grow our business to the next level. We’re counting on you.Apart from meeting us in person every now and then, you’re free to work and live anywhere you’d like and join the new class of digital nomads – we’re homeless but have a passport, credit card, and a laptop.You’ll become friends with people who will be able to give you massive insights into how digital businesses work, how they scale, and, of course, how to invest in them or sell them.If you can see yourself growing into a profitable and meaningful career with us and love what we do, we want you to be part of our team.\n\nDetails to Keep in Mind\n \nWe’re going to start you off slow. You’ll first learn about our company and what each department does; then you will be given some low-level tasks to ease you into the position. We aren’t going to throw you to the wolves — you’ll be part of a high-functioning team that is here to help wherever we can.\n\nJoe Magnotti, James Andrews and Ben Gelsey will be reviewing every application. If we think you’re a good fit, we will reach out to you to do a video call interview. After the first interviews are done, our final candidates will be brought back for a second interview before we make our decision.\n\n*US resident requirements: If you are in the US, we will accept candidates residing in Texas, Florida, or Colorado, as we are registered for payroll in these states. Otherwise, US candidates should plan to live abroad or have plans to relocate to Texas, Florida, or Colorado.\n\nWe have a no side project policy: we do not allow any ownership, association, or affiliations with online businesses or websites. If you are the owner of an online business, then you will be expected to either sell the business before you join us or sunset it upon accepting a job offer from us. If you are not comfortable with this, please do not apply.\n\n\nA background check is required. \n\n\n \n\nPlease mention the words **BLIND GLARE SUGAR** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xNDY=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $80,000 — $100,000/year\n \n\n#Location\nWorldwide

\nAre you bored with your current development assignments?  Are you looking for a job that presents you with diverse technical challenges every single day?  Do you want to build software that solves real problems using the latest technologies?  If so, then keep reading as we have two openings to fill.\n\n\nOur projects are diverse. We create high end visualization products including virtual reality, data discovery, augmented reality and situational awareness. We also tackle unified communications by applying the latest network and video technologies to redefine how teams collaborate and share content.  Solving these types of problems requires leveraging the latest parallel and heterogeneous system architectures as well as the power of today’s cutting edge GPUs.  It requires utilizing the latest language features, techniques, and profiling tools to achieve the performance that truly makes a difference to our customers. \n\n\nThe ideal candidate must have a strong computer science background, a willingness to think outside the box, and the ability to learn quickly with minimal supervision.  Moreover, we are looking for team mates with the ‘grit’ to deliver results that exceed expectations. \n\n\nResponsibilities:\n\n\n* Work with a small team using Agile principles to design/implement modern software systems\n\n* Interface directly with customers, product managers, and the sales team to help define products that customers love\n\n* Is highly independent, may mentor and lead other software engineers\n\n* Performs or leads requirements analysis, design, development, testing and maintenance (Technical Lead)\n\n* Understands and performs advanced CM (branching, tagging, maintenance…etc)\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior, Engineer, Developer, Digital Nomad, Video and Sales jobs that are similar:\n\n $60,000 — $125,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n