TULA Skincare is hiring a Remote Manager CRM Operations
\nThe CRM & Loyalty team at TULA is looking for a Manager, CRM Operations who will maintain day-to-day operations for our CRM and loyalty initiatives. This role will support all aspects of CRMโsetup and deployment of email & SMS, dynamic content & personalization efforts, audience creation and creative briefing. Youโre a highly motivated and collaborative self-starter and attracted by the opportunity to have a significant and measurable impact on a fast-growing organization that focuses on creating inspiring and engaging consumer experiences. This role reports to the Sr. CRM Manager and is fully remote with some expected travel for business and team offsites throughout the year.\n\nKey Responsibilities: \n\n\n* Own the day-to-day CRM operations and ensuring that all campaigns are deployed on time to the appropriate audience(s)\n\n* Works closely with CRM & Data teams to create campaign segments, refine segmentation to achieve marketing goals and verify segmentation accuracy\n\n* Support creative briefing for CRM & loyalty marketing efforts \n\n* Suggest strategic optimizations for CRM initiatives including journeys, dynamic content and personalization\n\n* Thoroughly QA email & SMS messages for accuracy and to meet deliverability standards \n\n* Ability to build complex marketing automations in an omni-channel marketing platform or similar tool\n\n* Effectively problem-solve and troubleshoot issues, find solutions and optimize processes for efficiency\n\n* Assist with reporting, analytics and production of campaign performance readouts\n\n* Maintaining and updating go-to-market DTC plans\n\n* Ad hoc support to general ecommerce department - site, retention & loyalty, CX\n\n\n\n\nQualifications:\n\n\n* 5-8+ years of experience in CRM \n\n* Proficiency with marketing messaging platforms (ex: Listrak, Postscript)\n\n* Experience with email QA tools (ex: Email on Acid, Litmus)\n\n* Familiarity with CAN-SPAM/CASL/GDPR requirements\n\n* Capable of organizing and managing multiple projects simultaneously and meeting tight deadlines all while maintaining keen attention to detail\n\n* Proficient in GSuite apps and Microsoft Office\n\n\n\n\n\n* Strong interpersonal skills; written and verbal communication\n\n* Self-starter, entrepreneurial mindset with the ability to work independently while collaborating cross-functionally\n\n\n\n\nIn 3 months you will learn:\n\n\n* Become proficient in creating email and SMS campaigns within messaging platforms as well as an understanding and application of personalization and dynamic functionality.\n\n* Navigate the end to end process of creative briefing through communication deployment.\n\n* Understand and implement audience targeting and segmentation based on criteria that supports the overall business strategy.\n\n\n\n\nIn 6 months you will learn:\n\n\n* Expand skills in setting up and optimizing automation workflows, such as welcome series, abandoned cart messages, and re-engagement campaigns in order to nurture leads and boost conversions.\n\n* Gain proficiency in using analytics tools and techniques to derive insights from campaign and customer data, facilitating informed decision-making and strategy adjustments.\n\n* Explore new technologies, tools and channels to stay ahead of the curve and enhance campaign effectiveness.\n\n\n\n\nAbout TULA Skincare\nTULA, meaning โbalanceโ in Sanskrit, is a clean clinical prestige skincare and wellness brand built on the power of probiotic extracts, which are clinically proven to nourish, soothe, and balance skin. Founded by practicing gastroenterologist, Dr. Roshini Raj, TULA Skincare sits at the intersection of beauty and wellness and believes the same ingredients that are good for your body are also good for your skin. With a focus on being healthy and confident rather than perfect, TULA aims to inspire everyone to #EmbraceYourSkin. TULA Skincare was recently acquired by Procter & Gamble. TULA is a digitally native, social-first omni channel brand with DTC as a core capability and is also available through its beauty retail partners including Ulta Beauty, Sephora, Nordstrom, and Neiman Marcus in the US and internationally at Sephora Canada, in MECCAโs Australia and New Zealand markets, and at Space NK in the UK. For more information and the latest news on TULA Skincare, visit www.tula.com.\n\n**The anticipated base salary range for this position is $80,000-$95,000. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a competitive annual bonus with possibility for achievement based on performance and company results.\n\nIn addition, TULA offers a variety of benefits to eligible team members, including health insurance coverage, wellness and remote support programs, paid leave programs, education-related programs, Unlimited PTO, paid holidays, and others. Many of these benefits are subsidized or fully paid for by the company \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Travel, Microsoft, Marketing and Ecommerce jobs that are similar:\n\n
$67,500 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Plusgrade is hiring a Remote Senior Financial Analyst
\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\nAs the Senior Financial Analyst for the Financial Planning & Analysis team you will be responsible for forecasting and analysis, and supporting the Manager, Financial Planning & Analysis in completing inter-departmental projects and developing models that support the Plusgrade Solutions business unit. You will help identify and analyze new growth opportunities beyond existing approaches to further improve the business and sustain profitable growth.\n\n\nWeโre looking for a candidate with high attention to detail, an analytical thought process, and exceptional problem-solving skills. \n\n\nAs the Senior Financial Analyst, you will:\n\n\nโข Oversee financial forecasting and analysis process for the Solutions business unit \nโข Play a key role in the annual revenue planning process & monthly forecasting\nโข Support process on business reviews and stakeholder communications, including collaborating across the organization to capture progress against the business plan, key updates on priorities, risks, and identifying opportunities\nโข Lead Adaptive Insights integration and monthly updates\nโข Support price optimization automation and ad-hoc requests from commercial, product & GMs\nโข Lead Revenue leakage monitoring and opportunity analysis\nโข Collaborate with cross-functional teams to ensure models consider downstream impacts\nโข Analyze partner data and performance to identify trends, risks and opportunities\nโข Oversee reporting, maintaining & analysis of KPI dashboards \nโข Assist in training junior financial analysts \n\n\n\n\nYOU ARE SOMEONE WITH:\nโข 3+ years of experience in similar roles\nโข CMA/ CPA-CMA preferred \nโข Travel and/or ecommerce experience is preferred\nโข Ability to analyze data and make actionable recommendations with minimum direction\nโข Results-oriented with a sense of urgency\nโข Customer-oriented, strives to exceed internal and external customer expectations\nโข Clear, consistent and reliable communicator\nโข Advanced Excel skills required \nโข Comfortable in a fast-paced, dynamic environment\nโข Flexible and can handle change in a positive fashion\nโข Conscientious about integrity, social responsibility and respect\n\n\n\n\nWHAT YOUโLL LOVE ABOUT US:\n๐ฆ RRSP/401(k) Matching \n๐ฅ Comprehensive Health Plans \n๐ Flexible Paid Time Off \nโ๏ธ Travel Experience Credit \n๐ง Annual Wellness Credit \n๐ฅ Team Events and Monthly Lunches\n๐ป Home Office/Commuter Credit \n๐ Work From Anywhere Program \n๐ผ Parental Leave Top Up \n๐ Adventure Pass\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\nโข Recruiter Phone Interview \nโข Hiring Manager Interview\nโข Take-home Assessment or remote coding exercise (if applicable)\nโข Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didnโt pass any of our interview stages. All your information will be kept confidential.\n\n\n\n\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Travel, Senior and Ecommerce jobs that are similar:\n\n
$65,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Passport is hiring a Remote Business Operations Associate
\nAbout Passport:\n\n\nOur goal is to help brands reach their global potential by building the #1 international eCommerce enablement solution for DTC brands.\n\n\nHundreds of the worldโs top direct-to-consumer brands like iHerb, Tommy John, Native, Ritual, Seed.com, and more trust Passport to enable their international eCommerce channel. With an expansive network, an in-house team of logistics and eCommerce experts, and an easily deployed customer experience platform, Passport is the partner that growth-focused brands trust to expand their business internationally.\n\n\nAbout The Job\n\n\nThe Business Operations team drives strategic, operational, and organizational improvements across the company.\n\n\nAs an Associate in Business Operations, you will work alongside the BizOps Manager on projects chosen in partnership with Passport's executive team and functional leads. You will be a force-multiplier, problem-solver, results-driver and thought partner.\n\n\nIn this role, you will leverage your qualitative and quantitative research skills to conduct in-depth analyses, develop insights, and synthesize recommendations. You will share these recommendations with stakeholders, help drive implementation, and track the impact of the recommendations. \n\n\nYou will also have the opportunity to be #2 on a high-impact team, influencing and shaping its development and role in the organization.\n\n\n\nResponsibilities:\n* Your role will span across the three core functions of the BizOps Team at Passport:\n* \n\n* Strategic Initiatives\n* Structure complex and ambiguous business issues across the organization.\n* Gather and analyze large amounts of information quickly and solve problems effectively.\n* Identify opportunities for efficiencies and process improvements.\n* Develop insightful recommendations.\n* Build consensus among cross-functional teams and influence decision-making within leadership audiences.\n* Work closely with product managers, leadership, and functions to operationalize recommendations.\n\n\n\n* Strategy & Analytics\n* Support the definition of key business metrics and provide guidance to functional leads on KPIs.\n* Work with Passportโs data team to build supporting reporting and surface challenges or opportunities through proactive monitoring.\n\n\n\n* Organizational Planning\n* Support routine business reporting, finding opportunities for improvement and automation where possible.\n* Support facilitation of quarterly and annual business planning.\n\n\n\nQualifications\n* Minimum Qualifications:\n* Bachelor's degree in Business, a related field, or equivalent practical experience.\n* 2 years of experience in a consulting firm.\n\n\n\n* Preferred qualifications:\n* 2-3 years of experience at a management consulting firm with an excellent performance trajectory through exceptional impact, performance ratings, or promotions.\n* 3-5 years experience in strategy or in a business operations environment.\n* Experience working on complex operational and strategic initiatives.\n* Excellent leadership, communication and collaboration skills.\n* Excellent problem-solving, modeling and presentation skills.\n\n\n\n* Nice-to-haves:\n* Proficiency in data visualization tools and dashboard building (Tableau a plus!)\n\n\n\n\n\nWhat you'll get...\n\n\n- Competitive cash and equity packages\n- Travel & Expenses funds for company events\n- 100% remote work environment #LI-Remote\n- Paid Time Off\n- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip โn paints!\n- Quarterly team (virtual) gatherings and annual team offsites\n- Learning & Development Fund for upskilling or products to improve your day-to-day work life\n- Teammates around the world in 8 different time zones! \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Consulting, Travel, Ecommerce and Non Tech jobs that are similar:\n\n
$62,500 — $97,500/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote, LATAM
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Saltbox is hiring a Remote Content Marketing Manager
\nAbout Saltbox\n\nAt Saltbox, we believe that operational excellence turns great ideas into great companies. For far too long, modern merchants working with physical goods have been pushed to the fringes of the entrepreneurial ecosystem. We're here to change that. Backed by some of the leading venture capital firms we are opening locations across the U.S. Founded by experienced executives with expertise in real estate, logistics, customer success and technology, we're on a mission to vitalize the American entrepreneurial spirit.\n\nWhat Weโre Looking For\n\nReady to kick the dull out of content and work with an exciting brand with endless content opportunities? Join us as our Content Marketing Manager, where we're on the lookout for a writer with a creative soul and a strategic mind. If you're passionate about making content stand out, and transforming our brand into a storytelling machine, this role is for you.\n\nHow do you know if youโre the right candidate? To start, you love to write. Storytelling and a passion to reach readers and engage them in as many different forms as possible is the reason you love to come to work. You have the ability to thrive in a fast-paced startup environment and want to elevate strategy and speed of execution. \n\nYou combine both a strong ownership mentality with the ability to be a great teammate and internal collaborator. You also have a passion for ecommerce operations, and are looking for an opportunity to truly be a part of solving problems for entrepreneurs and small businesses. \n\n \n\nPlease note โ for maximum success, it is required that you live in a current Saltbox city: Atlanta, Washington DC, Dallas, Denver, Miami, Minneapolis, Los Angeles, Phoenix, or Seattle\n\n \n\nWhat Youโll Be Doing:\n\n \n\n\n* Create content that is smart as it is engaging, speaking to the right personas, aligning with our brand voice and business goals across channels like web, social, email, video scripts and sales.\n\n* Be the teammate who overflows with great new content ideas and brings them to life to keep our approach fresh and innovative.\n\n* Collaborate with internal teams to understand all aspects of our business and transform mundane content into compelling copy that aligns to our brand pillars and company mission.\n\n* Keep our content coordinated with a simple and clear content calendar that gives us visibility across blogs, social, emails, smoke signals, and any other way we try to catch our membersโ attention and connect with them.\n\n* Utilize artificial intelligence tools strategically to enhance project outcomes, advocating for the selection of appropriate tools based on project requirements and timelines.\n\n* Work to develop the Saltbox Social Media accounts into โmust shareโ and โmust followโ feeds. \n\n* Build the Saltbox social voice into one that โreads the roomโ and fits in across all social media channels. Donโt just post for the sake of it. Understand and optimize our content based on the analytics available to you.\n\n* Stay on top of industry trends, news, and cultural moments that Saltbox can participate in or comment on. \n\n* Support our PR efforts utilizing content to maximize the effectiveness of earned media. In other words, help make people say, โgosh, I see Saltbox everywhere these days!โ\n\n\n\n\nRequirements\n\n\n* 3+ years of relevant experience\n\n* Solid collaboration and communication skills\n\n* The ability to be both creative and organized in the way you work\n\n* Strong copywriting and storytelling skills\n\n* A portfolio showcasing content writing ability\n\n* Experience with and knowledge of X, Facebook, Instagram, TikTok, and LinkedIn and how theyโre different from one another\n\n* Mastery of managing various project and hitting deadlines\n\n* Aptitude to effectively utilize AI-powered platforms and excel in generating engaging content by expertly navigating and leveraging prompt-based systems, pivotal for optimizing content marketing efforts\n\n* This role is remote (must be authorized to work and residing in United States) with some travel required (up to 20% travel annually) \n\n\n\n\nIt would be amazing if you have:\n\n\n* โฆ previous social media management experience\n\n* โฆ experience with the Adobe Creative Suite\n\n* โฆ an appetite for learning about the newest editing and creative apps\n\n* โฆ a solid understanding of TikTok and Reels\n\n* โฆ a good design sense\n\n* โฆ a personal interest in newsletters and other online non-social media content strategies\n\n* โฆ experience within the logistics and/or ecommerce industries\n\n\n\n\nWhat We Offer: We strongly value creating an environment where our employees are healthy and happy. Because of this, we are committed to generous benefits including:\n\n\n* Health benยญeยญfits for individual:\n\n\n\n* Denยญtal and vision are covยญered 100%\n\n* Medยญical is covยญered 100% for two different plans (UHC) or a tiny premium for PPO\n\n\n\n* 401K Plan Options\n\n* Company paid long and short term disability and life insurance\n\n* Vacation time, sick time and paid holidays\n\n* Paid parental leave\n\n* Job training opportunities, learning and professional development \n\n\n\n\nAre you ready to join a dynamic and fast-paced start-up? Saltbox is excited to offer a full-time position with a base salary range of $85,000-$100,000 plus equity. We understand that each individual brings unique skills and experiences to the table, which is why our salary ranges are tailored to the role, level, and location of the job.\n\nWhat is it like to work at Saltbox? \n\nFor those of us at Saltbox, our values represent a shared and deeply held belief that inspires our behaviors towards one another, our partners, and our Members:\n\n\n* We operate with high integrity\n\n* We cultivate self-awareness\n\n* We work with an ownership mentality\n\n* We communicate with transparency\n\n* We embrace vulnerability\n\n* We act with empathy & kindness\n\n\n\n\nOur mission is to make logistics approachable, accessible, and efficient for all. Check out what human-centric logistics means to our members. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Video, Marketing and Ecommerce jobs that are similar:\n\n
$57,500 — $107,500/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nLos Angeles, California, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Passport is hiring a Remote Vendor Operations Coordinator
\nAbout Passport:\n\n\nOur goal is to help brands reach their global potential by building the #1 international eCommerce enablement solution for DTC brands.\n\n\nHundreds of the worldโs top direct-to-consumer brands like iHerb, Tommy John, Native, Ritual, Seed.com, and more trust Passport to enable their international eCommerce channel. With an expansive network, an in-house team of logistics and eCommerce experts, and an easily deployed customer experience platform, Passport is the partner that growth-focused brands trust to expand their business internationally.\n\n\nAbout the role:\n\n\nAs Passportโs logistics grow increasingly complex, the Daily Operations team is integral in ensuring successful delivery and overseeing all the moving pieces โ from pickups at our 3PL partners to final mile delivery and everything in between. \n\n\nIn this role, you will be responsible for working with the entire Operations team to assist where needed. Youโll be a key part of the Daily Operations team, working on monitoring performance through KPIs and dashboards, investigating operational issues that may arise, and continually improving processes.\n\n\n\nWhat you'll do:\n* Interacting with customer, vendor and carrier inquiries (email and phone)\n* Investigation of parcels and customer concerns through multiple avenues\n* Ability to work through a daily task list, and monitor emails daily to update different types of data throughout the day\n* Work with our Freight team to schedule LTL shipments as needed\n* Quickly learn how different systems work and how to effectively use them\n* Communicates effectively with Operations team members and leads\n* Run reports and troubleshoot issues as needed\n* Enter key performance indicator data accurately and on time for multiple vendors\n* Use of problem solving to flag issues and troubleshoot issues on the floor\n* Review data for deficiencies or errors, correct any incorrect information\n* Provide feedback and find pain points in process, gather information for internal systems, and work on projects as needed\n* You will be expected to work on a fixed schedule and be responsive during your set hours\n\n\n\nYou have many of the following:\n* Full Professional Proficient English written and verbal skills\n* Preferred Hours: 12PM - 8PM EST time, M-F\n* Experience with Zendesk and Excel a must\n* Experience with Salesforce a nice to have but not required\n* Strong organizational skills required \n* Context switches well, and enjoy working on new projects daily\n* Enjoy helping others accomplish a range of tasks from reporting, to answering customer support tickets, building new processes, etc. \n* Process oriented and able to understand how different pieces of information connect\n* Self-starter with an eye for process improvement\n* Excellent communication and presentation skills, both verbal and written\n* Ability to multitask, prioritize and manage time effectively\n* Self-motivated, positive attitude, Team player\n* Able to quickly understand and implement process changes\n\n\n\n\n\nWhat you'll get...\n\n\n- Competitive cash and equity packages\n- Travel & Expenses funds for company events\n- 100% remote work environment #LI-Remote\n- Paid Time Off\n- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip โn paints!\n- Quarterly team (virtual) gatherings and annual team offsites\n- Learning & Development Fund for upskilling or products to improve your day-to-day work life\n- Teammates around the world in 8 different time zones! \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Ecommerce and Non Tech jobs that are similar:\n\n
$47,500 — $77,500/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote, LATAM
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nLoop Returns is seeking a passionate and detail-oriented Partner Operations Manager to join our partnerships team. In this role, you will play a critical role in ensuring the success of our growing partner ecosystem by providing operational and technical support for our most important strategic partners.\n\n\nAs Partner Success Manager, you will be not only the face but also the โhandsโ and โbrainsโ of Loop to the partners we rely on to power our platform. This portfolio includes leading domestic and international carriers (e.g. UPS, FedEx, USPS), label aggregators (e.g. EasyPost, EasyShip), reverse logistics providers (e.g. Happy Returns, VEHO, Passport), and more! It is not an exaggeration to say we would not be able to do what we do without these partners, and these partners will not be successful with Loop without you!\n\n\nThis role is both indispensable and unique. (Youโll be the first of your kind at Loop!) It will require both a deep, technical understanding of Loopโs product, as well as a high-level strategic understanding of how these partnerships drive growth for both Loop and our partners. So weโll be looking for examples of times youโve served in both capacities throughout your career. Weโve laid out the experience we think is important to set you up for success in this role, but we also appreciate that different humans will solve problems in different ways, so we donโt expect you to fit exactly in a box of requirements.\n\n\nLoop HQ is a state-of-the-art office located in Columbus, Ohio, and more than half of our team works remotely across the United States and Canada. This role can be done from anywhere within the US or Canada, although proximity to a major city/airport is preferred to allow for easier travel to partner and team events. We love hanging out when we can! \n\n\n\nWhat Youโll Do: \n* Serve as the first line of defense and primary technical liaison for a portfolio of existing Loop partners, including SaaS providers, logistics companies, and freight carriers.\n* Work closely with the partners and with Loopโs product and engineering teams to troubleshoot and resolve technical issues as well as identify opportunities for improvement.\n* Work closely with Loopโs Merchant Success team to support customers who are onboarding and offboarding with the partners you support. \n* Track and manage key performance indicators (KPIs), revenue growth, contract renewals, and service level agreements (SLAs) for all partners.\n* Own and facilitate regular meetings with each partner to discuss merchants, technical questions, growth/problem areas, and other relevant topics.\n* Generate and present regular reports on partner performance metrics and SLAs.\n* Identify trends and opportunities for improvement based on data analysis.\n\n\n\nYour Experience: \n* Minimum of 3 years experience in partner management, technical support, or related roles.\n* You have a strong understanding of B2B SaaS or the Shopify ecosystem in particular\n* Itโs not necessarily a โmust have,โ but we would be thrilled if youโve worked in supply chain or on the logistics end of eCommerce in the past. \n* Communication is your jam - you should impress others with your style, thoroughness and frequency of communication through email, call, video, chat, you name it!\n* You are comfortable analyzing data and generating reports.\n* You have experience working cross-functionally with a variety of teams (including technical teams) in a fast-paced environment.\n* You have experience with API integrations and have examples of times you have leveraged your product expertise to resolve issues for a customer or partner.\n* You operate with a high level of agency, and are comfortable navigating ambiguity to make sound decisions. \n* You are comfortable having uncomfortable conversations, and are able to walk the fine line between high standards and humility, between empathy and expectations. \n* You are able to operate both โin the weedsโ and at โ30,000 ft.โ No job is too small. You feel a strong sense of ownership and approach your goals with a โwhatever it takesโ attitude. \n\n\n\n\n$72,000 - $108,000 a yearWe know that making decisions about your career and compensation is a huge deal. Because of that, weโre incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. Weโve outlined some important information for you here, but please know thereโs a lot more to compensation than we can cover in this job posting. \nThe posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.\nThe actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals. \nGreat humans deserve great benefits. At Loop, youโll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.\n\nIn a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second chances.\n\n\nWe're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products.\n\n\nWe take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faster here in a shorter amount of time - we'll give you space and trust you to fill it.\n\n\nLearn more about us here: https://loopreturns.com/careers.\n\n\nYou can review our privacy notice here. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, API, Ecommerce and Shopify jobs that are similar:\n\n
$60,000 — $105,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.