\nThe CRM & Loyalty team at TULA is looking for a Manager, CRM Operations who will maintain day-to-day operations for our CRM and loyalty initiatives. This role will support all aspects of CRM—setup and deployment of email & SMS, dynamic content & personalization efforts, audience creation and creative briefing. You’re a highly motivated and collaborative self-starter and attracted by the opportunity to have a significant and measurable impact on a fast-growing organization that focuses on creating inspiring and engaging consumer experiences. This role reports to the Sr. CRM Manager and is fully remote with some expected travel for business and team offsites throughout the year.\n\nKey Responsibilities: \n\n\n* Own the day-to-day CRM operations and ensuring that all campaigns are deployed on time to the appropriate audience(s)\n\n* Works closely with CRM & Data teams to create campaign segments, refine segmentation to achieve marketing goals and verify segmentation accuracy\n\n* Support creative briefing for CRM & loyalty marketing efforts \n\n* Suggest strategic optimizations for CRM initiatives including journeys, dynamic content and personalization\n\n* Thoroughly QA email & SMS messages for accuracy and to meet deliverability standards \n\n* Ability to build complex marketing automations in an omni-channel marketing platform or similar tool\n\n* Effectively problem-solve and troubleshoot issues, find solutions and optimize processes for efficiency\n\n* Assist with reporting, analytics and production of campaign performance readouts\n\n* Maintaining and updating go-to-market DTC plans\n\n* Ad hoc support to general ecommerce department - site, retention & loyalty, CX\n\n\n\n\nQualifications:\n\n\n* 5-8+ years of experience in CRM \n\n* Proficiency with marketing messaging platforms (ex: Listrak, Postscript)\n\n* Experience with email QA tools (ex: Email on Acid, Litmus)\n\n* Familiarity with CAN-SPAM/CASL/GDPR requirements\n\n* Capable of organizing and managing multiple projects simultaneously and meeting tight deadlines all while maintaining keen attention to detail\n\n* Proficient in GSuite apps and Microsoft Office\n\n\n\n\n\n* Strong interpersonal skills; written and verbal communication\n\n* Self-starter, entrepreneurial mindset with the ability to work independently while collaborating cross-functionally\n\n\n\n\nIn 3 months you will learn:\n\n\n* Become proficient in creating email and SMS campaigns within messaging platforms as well as an understanding and application of personalization and dynamic functionality.\n\n* Navigate the end to end process of creative briefing through communication deployment.\n\n* Understand and implement audience targeting and segmentation based on criteria that supports the overall business strategy.\n\n\n\n\nIn 6 months you will learn:\n\n\n* Expand skills in setting up and optimizing automation workflows, such as welcome series, abandoned cart messages, and re-engagement campaigns in order to nurture leads and boost conversions.\n\n* Gain proficiency in using analytics tools and techniques to derive insights from campaign and customer data, facilitating informed decision-making and strategy adjustments.\n\n* Explore new technologies, tools and channels to stay ahead of the curve and enhance campaign effectiveness.\n\n\n\n\nAbout TULA Skincare\nTULA, meaning “balance” in Sanskrit, is a clean clinical prestige skincare and wellness brand built on the power of probiotic extracts, which are clinically proven to nourish, soothe, and balance skin. Founded by practicing gastroenterologist, Dr. Roshini Raj, TULA Skincare sits at the intersection of beauty and wellness and believes the same ingredients that are good for your body are also good for your skin. With a focus on being healthy and confident rather than perfect, TULA aims to inspire everyone to #EmbraceYourSkin. TULA Skincare was recently acquired by Procter & Gamble. TULA is a digitally native, social-first omni channel brand with DTC as a core capability and is also available through its beauty retail partners including Ulta Beauty, Sephora, Nordstrom, and Neiman Marcus in the US and internationally at Sephora Canada, in MECCA’s Australia and New Zealand markets, and at Space NK in the UK. For more information and the latest news on TULA Skincare, visit www.tula.com.\n\n**The anticipated base salary range for this position is $80,000-$95,000.  Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a competitive annual bonus with possibility for achievement based on performance and company results.\n\nIn addition, TULA offers a variety of benefits to eligible team members, including health insurance coverage, wellness and remote support programs, paid leave programs, education-related programs, Unlimited PTO, paid holidays, and others. Many of these benefits are subsidized or fully paid for by the company \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Travel, Microsoft, Marketing and Ecommerce jobs that are similar:\n\n $67,500 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

\nAbout Passport:\n\n\nOur goal is to help brands reach their global potential by building the #1 international eCommerce enablement solution for DTC brands.\n\n\nHundreds of the world’s top direct-to-consumer brands like iHerb, Tommy John, Native, Ritual, Seed.com, and more trust Passport to enable their international eCommerce channel.  With an expansive network, an in-house team of logistics and eCommerce experts, and an easily deployed customer experience platform, Passport is the partner that growth-focused brands trust to expand their business internationally.\n\n\nAbout The Job\n\n\nThe Business Operations team drives strategic, operational, and organizational improvements across the company.\n\n\nAs an Associate in Business Operations, you will work alongside the BizOps Manager on projects chosen in partnership with Passport's executive team and functional leads. You will be a force-multiplier, problem-solver, results-driver and thought partner.\n\n\nIn this role, you will leverage your qualitative and quantitative research skills to conduct in-depth analyses, develop insights, and synthesize recommendations. You will share these recommendations with stakeholders, help drive implementation, and track the impact of the recommendations. \n\n\nYou will also have the opportunity to be #2 on a high-impact team, influencing and shaping its development and role in the organization.\n\n\n\nResponsibilities:\n* Your role will span across the three core functions of the BizOps Team at Passport:\n* \n\n* Strategic Initiatives\n* Structure complex and ambiguous business issues across the organization.\n* Gather and analyze large amounts of information quickly and solve problems effectively.\n* Identify opportunities for efficiencies and process improvements.\n* Develop insightful recommendations.\n* Build consensus among cross-functional teams and influence decision-making within leadership audiences.\n* Work closely with product managers, leadership, and functions to operationalize recommendations.\n\n\n\n* Strategy & Analytics\n* Support the definition of key business metrics and provide guidance to functional leads on KPIs.\n* Work with Passport’s data team to build supporting reporting and surface challenges or opportunities through proactive monitoring.\n\n\n\n* Organizational Planning\n* Support routine business reporting, finding opportunities for improvement and automation where possible.\n* Support facilitation of quarterly and annual business planning.\n\n\n\nQualifications\n* Minimum Qualifications:\n* Bachelor's degree in Business, a related field, or equivalent practical experience.\n* 2 years of experience in a consulting firm.\n\n\n\n* Preferred qualifications:\n* 2-3 years of experience at a management consulting firm with an excellent performance trajectory through exceptional impact, performance ratings, or promotions.\n* 3-5 years experience in strategy or in a business operations environment.\n* Experience working on complex operational and strategic initiatives.\n* Excellent leadership, communication and collaboration skills.\n* Excellent problem-solving, modeling and presentation skills.\n\n\n\n* Nice-to-haves:\n* Proficiency in data visualization tools and dashboard building (Tableau a plus!)\n\n\n\n\n\nWhat you'll get...\n\n\n- Competitive cash and equity packages\n- Travel & Expenses funds for company events\n- 100% remote work environment #LI-Remote\n- Paid Time Off\n- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints!\n- Quarterly team (virtual) gatherings and annual team offsites\n- Learning & Development Fund for upskilling or products to improve your day-to-day work life\n- Teammates around the world in 8 different time zones! \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Consulting, Travel, Ecommerce and Non Tech jobs that are similar:\n\n $62,500 — $97,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote, LATAM

\nAbout Passport:\n\n\nOur goal is to help brands reach their global potential by building the #1 international eCommerce enablement solution for DTC brands.\n\n\nHundreds of the world’s top direct-to-consumer brands like iHerb, Tommy John, Native, Ritual, Seed.com, and more trust Passport to enable their international eCommerce channel.  With an expansive network, an in-house team of logistics and eCommerce experts, and an easily deployed customer experience platform, Passport is the partner that growth-focused brands trust to expand their business internationally.\n\n\nAbout the role:\n\n\nAs Passport’s logistics grow increasingly complex, the Daily Operations team is integral in ensuring successful delivery and overseeing all the moving pieces – from pickups at our 3PL partners to final mile delivery and everything in between. \n\n\nIn this role, you will be responsible for working with the entire Operations team to assist where needed. You’ll be a key part of the Daily Operations team, working on monitoring performance through KPIs and dashboards, investigating operational issues that may arise, and continually improving processes.\n\n\n\nWhat you'll do:\n* Interacting with customer, vendor and carrier inquiries (email and phone)\n* Investigation of parcels and customer concerns through multiple avenues\n* Ability to work through a daily task list, and monitor emails daily to update different types of data throughout the day\n* Work with our Freight team to schedule LTL shipments as needed\n* Quickly learn how different systems work and how to effectively use them\n* Communicates effectively with Operations team members and leads\n* Run reports and troubleshoot issues as needed\n* Enter key performance indicator data accurately and on time for multiple vendors\n* Use of problem solving to flag issues and troubleshoot issues on the floor\n* Review data for deficiencies or errors, correct any incorrect information\n* Provide feedback and find pain points in process, gather information for internal systems, and work on projects as needed\n* You will be expected to work on a fixed schedule and be responsive during your set hours\n\n\n\nYou have many of the following:\n* Full Professional Proficient English written and verbal skills\n* Preferred Hours: 12PM - 8PM EST time, M-F\n* Experience with Zendesk and Excel a must\n* Experience with Salesforce a nice to have but not required\n* Strong organizational skills required \n* Context switches well, and enjoy working on new projects daily\n* Enjoy helping others accomplish a range of tasks from reporting, to answering customer support tickets, building new processes, etc. \n* Process oriented and able to understand how different pieces of information connect\n* Self-starter with an eye for process improvement\n* Excellent communication and presentation skills, both verbal and written\n* Ability to multitask, prioritize and manage time effectively\n* Self-motivated, positive attitude, Team player\n* Able to quickly understand and implement process changes\n\n\n\n\n\nWhat you'll get...\n\n\n- Competitive cash and equity packages\n- Travel & Expenses funds for company events\n- 100% remote work environment #LI-Remote\n- Paid Time Off\n- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints!\n- Quarterly team (virtual) gatherings and annual team offsites\n- Learning & Development Fund for upskilling or products to improve your day-to-day work life\n- Teammates around the world in 8 different time zones! \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Ecommerce and Non Tech jobs that are similar:\n\n $47,500 — $77,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote, LATAM

\nLoop Returns is seeking a passionate and detail-oriented Partner Operations Manager to join our partnerships team. In this role, you will play a critical role in ensuring the success of our growing partner ecosystem by providing operational and technical support for our most important strategic partners.\n\n\nAs Partner Success Manager, you will be not only the face but also the “hands” and “brains” of Loop to the partners we rely on to power our platform. This portfolio includes leading domestic and international carriers (e.g. UPS, FedEx, USPS), label aggregators (e.g. EasyPost, EasyShip), reverse logistics providers (e.g. Happy Returns, VEHO, Passport), and more! It is not an exaggeration to say we would not be able to do what we do without these partners, and these partners will not be successful with Loop without you!\n\n\nThis role is both indispensable and unique. (You’ll be the first of your kind at Loop!) It will require both a deep, technical understanding of Loop’s product, as well as a high-level strategic understanding of how these partnerships drive growth for both Loop and our partners. So we’ll be looking for examples of times you’ve served in both capacities throughout your career. We’ve laid out the experience we think is important to set you up for success in this role, but we also appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements.\n\n\nLoop HQ is a state-of-the-art office located in Columbus, Ohio, and more than half of our team works remotely across the United States and Canada. This role can be done from anywhere within the US or Canada, although proximity to a major city/airport is preferred to allow for easier travel to partner and team events. We love hanging out when we can! \n\n\n\nWhat You’ll Do: \n* Serve as the first line of defense and primary technical liaison for a portfolio of existing Loop partners, including SaaS providers, logistics companies, and freight carriers.\n* Work closely with the partners and with Loop’s product and engineering teams to troubleshoot and resolve technical issues as well as identify opportunities for improvement.\n* Work closely with Loop’s Merchant Success team to support customers who are onboarding and offboarding with the partners you support. \n* Track and manage key performance indicators (KPIs), revenue growth, contract renewals, and service level agreements (SLAs) for all partners.\n* Own and facilitate regular meetings with each partner to discuss merchants, technical questions, growth/problem areas, and other relevant topics.\n* Generate and present regular reports on partner performance metrics and SLAs.\n* Identify trends and opportunities for improvement based on data analysis.\n\n\n\nYour Experience: \n* Minimum of 3 years experience in partner management, technical support, or related roles.\n* You have a strong understanding of B2B SaaS or the Shopify ecosystem in particular\n* It’s not necessarily a “must have,” but we would be thrilled if you’ve worked in supply chain or on the logistics end of eCommerce in the past. \n* Communication is your jam - you should impress others with your style, thoroughness and frequency of communication through email, call, video, chat, you name it!\n* You are comfortable analyzing data and generating reports.\n* You have experience working cross-functionally with a variety of teams (including technical teams) in a fast-paced environment.\n* You have experience with API integrations and have examples of times you have leveraged your product expertise to resolve issues for a customer or partner.\n* You operate with a high level of agency, and are comfortable navigating ambiguity to make sound decisions. \n* You are comfortable having uncomfortable conversations, and are able to walk the fine line between high standards and humility, between empathy and expectations. \n* You are able to operate both “in the weeds” and at “30,000 ft.” No job is too small. You feel a strong sense of ownership and approach your goals with a “whatever it takes” attitude. \n\n\n\n\n$72,000 - $108,000 a yearWe know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. We’ve outlined some important information for you here, but please know there’s a lot more to compensation than we can cover in this job posting. \nThe posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.\nThe actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals. \nGreat humans deserve great benefits. At Loop, you’ll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.\n\nIn a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second chances.\n\n\nWe're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products.\n\n\nWe take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faster here in a shorter amount of time - we'll give you space and trust you to fill it.\n\n\nLearn more about us here: https://loopreturns.com/careers.\n\n\nYou can review our privacy notice here. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, API, Ecommerce and Shopify jobs that are similar:\n\n $60,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote