[Please Submit your application HERE to be considered.]\nAbout Us:\n\nWe are a leading provider of SaaS products for the professional services industry. We are most well-known for our legal practice management software and our online payment solution designed specifically for legal professionals. Endorsed by all 50 state bar associations and the American Bar Association, our payment solution is trusted by attorneys nationwide. Founded in Austin, TX, in 2005, we have grown to serve over 74,100 law firms and 10,000 accounting firms with a combined headcount of 500 employees.\nWhy Join Us:\n\n\n* Innovative Environment: Be part of a team that builds cutting-edge solutions to help professional businesses operate efficiently.\n\n* Industry Leader: Work with the largest legal tech company in the market.\n\n* Career Growth: Opportunity to lead our team expansion in Colombia & Brazil and become a future leader in the company.\n\n* Customer Impact: Create products that make a real difference for our customers.\n\n* Long-Term Stability: Be part of a company with a stable and long-tenured team, where you can grow and develop new skills.\n\n* Lateral Movements: Explore opportunities for lateral moves within different business units to expand your horizons.\n\n* Travel Opportunities: Chance to travel to our HQ in Austin, Texas.\n\n* Impressive Platform: Work on an incredible payments platform that processes $20 billion USD a year.\n\n\n\nYour Role:\n\nWe are looking for a Senior Back End Engineer to lead the evolution of our payment processing platform, a leader in securely processing large-scale transactions nationwide. You will drive the creation and implementation of new features, oversee the release of our next-generation product, and enhance usability for our diverse client base. As part of our team, you will architect and maintain both internal and customer-facing applications, ensuring they meet our high standards for quality, global payment integration, scalability, security, and seamless partner ecosystem expansion. Join us in revolutionizing payment technologies and addressing the industry's most complex challenges.\nKey Responsibilities:\n\n\n* Provide secure and highly available access to partners and merchants to interact with our API platform\n\n* Learn and develop expertise in Scala functional programming and related frameworks\n\n* Create and drive the technical design of backend capabilities\n\n* Support software deployments, including debugging, troubleshooting, and coordination with DevOps and QA Engineers\n\n* Investigate, resolve, and document root cause for technical issues in production\n\n* Develop and monitor software system validation procedures and automated tests\n\n* Research and propose new technologies, industry trends, and best practices to propel our team and product forward\n\n* Work in a close-knit team environment to achieve engineering goals and make a difference\n\n* Mentor and proactively lead in areas of expertise within team and engineering organization\n\n\n\nWhat We’re Looking For:\n\n\n* Experience with Scala developing professional backend software. Other JVM or functional language experience may substitute.\n\n* Experience designing, implementing, monitoring, and debugging large-scale solutions in cloud-based environments such as AWS, GCP, Microsoft Azure, etc.\n\n* Knowledgeable in event sourcing systems utilizing streams and events. Practical experience with ApacheKafka is preferred while experience using AWS Kinesis, GCP Pub/Sub, AMQP, or other relevant systems is acceptable.\n\n* Knowledgeable in SQL and RDBMS environments. Practical experience with AWS RDS (MySQL or Postgres engines) is preferred while experience using other RDBMS is acceptable.\n\n* Knowledgeable in NoSQL datastores utilizing JSON data structures\n\n* Desire to contribute and participate in our culture of continuous improvement. The goals would include always improving our craft and always making our systems better.\n\n\n\nPerks and Benefits:\n\n\n* Competitive salary and benefits.\n\n* Work with a supportive and collaborative team.\n\n* Opportunities for professional development and career growth.\n\n* Flexible work environment.\n\n* Long-Term Stability: Be part of a company with a stable and long-tenured team, where you can grow and develop new skills.\n\n* Lateral Movements: Explore opportunities for lateral moves within different business units to expand your horizons.\n\n\n\n\nJoin us and be part of a team that's making a difference in the professional services industry! Apply now and help us build solutions that empower businesses to thrive. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, DevOps, API, Senior, Engineer and Backend jobs that are similar:\n\n $60,000 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBogotá, Bogotá, Colombia

[Please Submit your application HERE to be considered.]\nAbout Us:\n\nWe are a leading provider of SaaS products for the professional services industry. We are most well-known for our legal practice management software and our online payment solution designed specifically for legal professionals. Endorsed by all 50 state bar associations and the American Bar Association, our payment solution is trusted by attorneys nationwide. Founded in Austin, TX, in 2005, we have grown to serve over 74,100 law firms and 10,000 accounting firms with a combined headcount of 500 employees.\nWhy Join Us:\n\n\n* Innovative Environment: Be part of a team that builds cutting-edge solutions to help professional businesses operate efficiently.\n\n* Industry Leader: Work with the largest legal tech company in the market.\n\n* Career Growth: Opportunity to lead our team expansion in Colombia & Brazil and become a future leader in the company.\n\n* Customer Impact: Create products that make a real difference for our customers.\n\n* Long-Term Stability: Be part of a company with a stable and long-tenured team, where you can grow and develop new skills.\n\n* Lateral Movements: Explore opportunities for lateral moves within different business units to expand your horizons.\n\n* Travel Opportunities: Chance to travel to our HQ in Austin, Texas.\n\n* Impressive Platform: Work on an incredible payments platform that processes $20 billion USD a year.\n\n\n\nYour Role:\n\nWe are looking for a Senior Back End Engineer to lead the evolution of our payment processing platform, a leader in securely processing large-scale transactions nationwide. You will drive the creation and implementation of new features, oversee the release of our next-generation product, and enhance usability for our diverse client base. As part of our team, you will architect and maintain both internal and customer-facing applications, ensuring they meet our high standards for quality, global payment integration, scalability, security, and seamless partner ecosystem expansion. Join us in revolutionizing payment technologies and addressing the industry's most complex challenges.\nKey Responsibilities:\n\n\n* Provide secure and highly available access to partners and merchants to interact with our API platform\n\n* Learn and develop expertise in Scala functional programming and related frameworks\n\n* Create and drive the technical design of backend capabilities\n\n* Support software deployments, including debugging, troubleshooting, and coordination with DevOps and QA Engineers\n\n* Investigate, resolve, and document root cause for technical issues in production\n\n* Develop and monitor software system validation procedures and automated tests\n\n* Research and propose new technologies, industry trends, and best practices to propel our team and product forward\n\n* Work in a close-knit team environment to achieve engineering goals and make a difference\n\n* Mentor and proactively lead in areas of expertise within team and engineering organization\n\n\n\nWhat We’re Looking For:\n\n\n* Experience with Scala developing professional backend software. Other JVM or functional language experience may substitute.\n\n* Experience designing, implementing, monitoring, and debugging large-scale solutions in cloud-based environments such as AWS, GCP, Microsoft Azure, etc.\n\n* Knowledgeable in event sourcing systems utilizing streams and events. Practical experience with ApacheKafka is preferred while experience using AWS Kinesis, GCP Pub/Sub, AMQP, or other relevant systems is acceptable.\n\n* Knowledgeable in SQL and RDBMS environments. Practical experience with AWS RDS (MySQL or Postgres engines) is preferred while experience using other RDBMS is acceptable.\n\n* Knowledgeable in NoSQL datastores utilizing JSON data structures\n\n* Desire to contribute and participate in our culture of continuous improvement. The goals would include always improving our craft and always making our systems better.\n\n\n\nPerks and Benefits:\n\n\n* Competitive salary and benefits.\n\n* Work with a supportive and collaborative team.\n\n* Opportunities for professional development and career growth.\n\n* Flexible work environment.\n\n* Long-Term Stability: Be part of a company with a stable and long-tenured team, where you can grow and develop new skills.\n\n* Lateral Movements: Explore opportunities for lateral moves within different business units to expand your horizons.\n\n\n\n\nJoin us and be part of a team that's making a difference in the professional services industry! Apply now and help us build solutions that empower businesses to thrive. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, DevOps, API, Senior, Engineer and Backend jobs that are similar:\n\n $60,000 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBrasília, Federal District, Brazil

\nWe are seeking an experienced and dynamic Vice President of Infrastructure/SaaS Operations to lead our Infrastructure, Uptime, Incident Command, DevOps, and Cybersecurity teams. The ideal candidate will be a strategic leader with a strong technical background and a proven track record of implementing and managing robust infrastructure, ensuring high uptime, handling incident responses effectively, and driving DevOps and Security practices to optimize and safeguard our production environments.\n\n\nTHIS ROLE IS ONLY AVAILABLE TO CANDIDATES LIVING IN SOUTH AFRICA AND HOLD SOUTH AFRICAN CITIZENSHIP\n\n\n\nResponsibilities: 1. Infrastructure Management:\n* Oversee the design, implementation, and maintenance of scalable and resilient infrastructure to support our applications and services.\n* Develop strategies to optimize infrastructure costs while ensuring performance, reliability, and security.\n* Stay abreast of emerging technologies and industry best practices to continuously improve our infrastructure.\n\n\n\nResponsibilities: 2. Uptime and Reliability:\n* Set and enforce uptime targets, working closely with cross-functional teams to ensure that service level objectives (SLOs) and service level agreements (SLAs) are met.\n* Implement monitoring and alerting systems to proactively identify and address potential issues before they impact users.\n* Lead incident postmortems to identify root causes and implement preventive measures to enhance system reliability.\n* Conduct risk assessments and business impact analyses. Develop and implement risk mitigation strategies to address identified risks and vulnerabilities.\n\n\n\nResponsibilities: 3. Incident Command:\n* Establish and maintain incident response procedures and protocols, ensuring that the team is prepared to effectively manage incidents of varying severity.\n* Lead incident response efforts during critical incidents, coordinating with technical teams to resolve issues promptly and minimize impact on users.\n* Foster a culture of accountability and continuous improvement within the incident response process.\n\n\n\nResponsibilities: 4. DevOps and SRE Practices:\n* Drive the adoption of DevOps and SRE principles across the engineering organization, promoting collaboration between development, operations, and quality assurance teams.\n* Implement automation tools and processes to streamline deployment, testing, and monitoring workflows.\n* Mentor and develop team members, fostering a culture of learning and innovation.\n\n\n\nResponsibilities: 5. Cybersecurity\n* Oversee the establishment and maintenance of a cybersecurity program that effectively protects information assets against unauthorized access, data breaches, and cyber threats. \n* Ensure the implementation of security measures, including firewalls, anti-virus software, and intrusion detection systems.\n* With the Direction of Infrastructure to implement oversee a comprehensive disaster recovery plan, that is aligned with our high availability targets, including internal process and training.\n* Oversee a regular cadence of penetration testing exercises across all the company’s product lines, and ensure that identified vulnerabilities are logged, prioritized, and addressed within engineering teams. \n* Attend and contribute to regular Information Security Committee meetings.\n\n\n\nResponsibilities: 6. Governance and Compliance\n* Experience with governance and compliance regulations such as ISO27001, NIST.\n* Work with the Director of Governance & Compliance too develop, implement, and maintain policies, procedures, and controls in accordance with ISO 27001 standards to ensure information security management system (ISMS) effectiveness.\n\n\n\nQualifications:\n* Bachelor’s or master’s degree in computer science, engineering, or a related field.\n* 7 years of experience in engineering leadership roles, with a focus on infrastructure, uptime management, incident response, DevOps, and SRE.\n* Proven track record of designing and managing scalable infrastructure in cloud environments (e.g., Azure Commercial, Azure Gov, AWS, GCP).\n* Strong understanding of networking, security, and system administration principles.\n* Experience with incident management frameworks (e.g., ITIL, SRE) and incident response tools.\n* Hands-on experience with DevOps tools and practices (e.g., CI/CD pipelines, configuration management, containerization).\n* Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence decision-making at all levels of the organization.\n* Demonstrated leadership ability, with a focus on coaching, mentoring, and developing high-performing teams.\n* Extensive knowledge of cybersecurity frameworks, ISO 27001 standards, and regulatory compliance requirements.\n\n\n\nPreferred Qualifications:\n* Experience in a fast-paced startup environment or high-growth technology company.\n* Certifications in relevant areas such as Microsoft Azure Cloud Architect, Certified Kubernetes Administrator (CKA).\n\n\n\nBehavioural Competencies\n* Results oriented, excellent problem solving, strong analytical skills and self-managed\n* High attention to detail\n* Technically minded and be able to understand and communicate using technical jargons and terminologies with ease\n*  Work well under pressure.\n* Good communication skills (Written and verbal)\n\n\n\n\n\nTHIS ROLE IS ONLY AVAILABLE TO CANDIDATES LIVING IN SOUTH AFRICA AND HOLD SOUTH AFRICAN CITIZENSHIP\n\n\nRapidDeploy is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, genetics, disability, age, or veteran status. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing, DevOps, Cloud and Microsoft jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote, South Africa

\nIf you are a dynamic, engaging technologist that loves mentoring others and architecting best of breed SaaS products, we want you!\n\n\nNovoPath is looking for an experienced Enterprise & Cloud Migration Architect (Microsoft Azure) to drive the migration of our industry leading products into a modern, scalable, cloud solution. The Cloud Architect will be a hands-on contributor responsible for the migration of on-premise applications and infrastructure elements to the cloud. You will be responsible for the analysis, design, and planning of infrastructure solutions in Azure and other related technologies. You will lead technical discussions with the CTO and VP of Engineering that drive key decisions and implementation. You will guide and mentor multiple full-stack engineering teams working on improving NovoPath’s next-generation of SaaS based products. Most importantly, you will have the opportunity to work with people from a wide variety of backgrounds that are meaningfully improving patient outcomes.\n\n\nResponsibilities:\n\n\n* Own the technical vision, design, project scope and work with project teams to deploy Azure’s solutions.\n\n* Serve as the technical leader and cloud subject matter expert, facilitating technical discussions and providing thought and technical design leadership for cloud migration strategies.\n\n* Direct, develop and coordinate cloud architecture and implementation across diverse areas including application development, identity and access management, data management, monitoring and alerting.\n\n* Evaluate existing environments, research, and make recommendations for future technology decisions, prioritization, technology modernization, assessment of cloud readiness and migration strategy.\n\n* Provide best practices for cloud system design, infrastructure integrations, application development practices and production infrastructure patterns to enable a flexible and highly available environment.\n\n* Identify risks associated with cloud computing services and a risk mitigation plan for coping with and overcoming such risks.\n\n* Keep abreast of emerging cloud technology trends and their impact on cloud solutions.\n\n* Act as a change agent for cloud technologies and supporting processes.\n\n* Foster an inclusive team environment.\n\n\n\n\n\nRequired Qualifications:\n\n\n* Bachelor’s degree or equivalent work experience.\n\n* Demonstrated proficiency with the design, implementation, and support of cloud solutions, and exhibit superior communication skills.\n\n* 5+ years of experience in cloud architecture design and development.\n\n* 2+ years hands-on cloud migration experience in Microsoft Azure.\n\n* Significant experience with Azure Monitor, Security Center, Application Insights and other Azure tools around the maintenance and administration of multiple subscriptions and workgroups.\n\n* Knowledge of HA environment solutions and redundancy.\n\n* Understanding of Azure DevOps and Azure IaaS & PaaS for modernized infrastructure.\n\n* Experience working in an Agile/DevOps environment with CI/CD and application lifecycle management.\n\n* Ability to serve as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs.\n\n* Constantly be looking to innovate and love working with cutting edge tech.\n\n* Experience working in an Agile environment with a focus on a Secure SDLC.\n\n* Be cool to work with, value diversity, and enjoy working without a ton of hand holding.\n\n\n\n\n\nThe ideal candidate also has:\n\n\n* Strong familiarity with DevOps best practices.\n\n* Multiple Microsoft Azure certifications.\n\n* Experience integrating Azure cloud services with on-premise technologies in a hybrid environment.\n\n* Experience in containerization technologies such as Docker, Openshift, Kubernetes, etc. is a plus.\n\n* Self-motivated with an innate curiosity around emerging technology and platforms.\n\n* Excellent relationship building, time management and organization skills.\n\n* Ability to work under deadline pressure.\n\n* Solid oral and written communication skills.\n\n* Demonstrated ability to work in an interdisciplinary team environment.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Cloud, Architecture, DevOps, Microsoft and SaaS jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nSection 1: Position Summary\nThis role provides a strategic and service driven focus in leading the desktop services team that services all Ascensus offices and is responsible for the overall Associate IT experience, including driving the future direction in technology and process. The leader in this role is required to supervise a large group of associates by demonstrating a strong balance of technical knowledge and leadership skills critical to participating in the strategic direction of the teams and collaboration with peers.  This position will be the primary vendor relationship owner with outsourced services providing IT service desk delivery.\nThe leader of this team must ensure that the highest level of support are the drivers underscoring the client service mindset of this team and that the team work together to drive organizational outcomes and changes to support growth and scale efficiencies.  The ability to be flexible and agile in thinking is critical to achieving quality and timeliness in delivery of service as set by the Technology organization. This position will have advanced knowledge of enterprise IT best practices including the latest in ITSM platforms and ITIL focus.  Expertise in Windows and Mac desktop environments, and advanced knowledge of networking, server environment, virtual desktop delivery, and emerging solutions will be a requirement for this role\nThis leadership role will be responsible to partner with Human Resources to manage adequate staffing levels commensurate with variable volumes related to seasonality and changing business conditions.\nAccountability for maintaining a culture of continuous learning; foster an environment of accountability, feedback, and team collaboration\nConduct performance conversations and reviews and other HR related practices that are critical to developing talent.\nThe Ascensus Director of Desktop Services will be required to efficiently and effectively manage a sizeable budget and work with leaders across finance and technology in forecasting projected spend. \nSection 2: Job Functions, Essential Duties and Responsibilities\n* Create a plan, establish policies, guidelines, metrics to guarantee high level of associate satisfaction with desktop service delivery\n* Collect and analyze Help Desk metrics for departmental learning and process improvement\n* Maintain and improve system monitoring and failure procedures, to proactively resolve issues impacting our associates.\n* Establish a hardware strategy and identify and document hardware standards across the organization.\n* Establish and maintain a centralized desktop, peripheral, and application inventory, ensuring focus on license management.\n* Manage IT vendors, including reviewing terms and conditions of contracts and ensuring contractual requirements are met and returning value to the organization\n* Establish analytics-based staffing model for scaling team to keep pace with company growth\n* Responsible for A/V meeting delivery and endpoint management\n* Work with Security Operations to formulate security recommendations and design security services related to desktop services environments\n* Implement technical solutions to contractual requirements supporting, , SOC I, SOC2, and other frameworks\n* Partner with business teams and lead responses to external audits, penetration tests and vulnerability assessments\n* Perform project leadership tasks on select desktop services projects, including periodically delivering presentations and updates on IT strategy and projects\n* Evaluate, recommend, and deliver on enhanced desktop solutions, including automation opportunities and delivery efficiencies.\n* Responsible for process development, documentation, and continuous improvement in the desktop environment, with a DevOps focus on service delivery.\n* Evaluate applicable new technology, build consensus and plan to introduce cost justifiable technology\n* Research and stay current on IT strategy and operations, best practices and function as a subject matter expert in these areas; maintain an adaptable posture on technology changes to keep Ascensus current\n* Facilitate the creation of cohesive support documentation.  Train teams in new technologies and processes.  Evaluate support needs and develop effective support materials and monitors.\n* Work with the recruiting team to attract, on-board and retain diverse top talent\n* This position will lead the Desktop Services departments, and work closely with other IT leaders\n* Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.\n* Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.\n\n\nSupervision  \n* Lead a team of technology professionals who are geographically dispersed office and remote environments\n* Ensure all associates have appropriate goals and development/training plans in place; manage and mentor the team; be a conduit for development resources and support\n* Responsible for ensuring that team is meeting and exceeding expectations in regards to performance, meeting defined metrics/benchmarks, and that standards and processes are followed and protocol observed to provide effective customer service and meet requirements through an ITIL framework.\n* Conduct regular team meetings and one-on-one meetings with team members\n* Focus on the Associate Experience and drive the organizations noble purpose, business strategy, and core values to each and every associate on your team as measured by associate engagement survey scores and business results\n* Develop people and teams through coaching, mentoring, and feedback\n* Proactively implement strategies to improve associate satisfaction and deliver results\n\n\nSection 3:  Experience, Skills, Knowledge Requirements \n* Bachelors degree in Computer Science or equivalent work experience\n* 5+ years in IT leadership role; 10 years in IT operations/desktop support/service experience\n* 3+ years of hands-on experience with ServiceNow or similar ITSM/ITAM platform\n* Expert level knowledge of desktop services resources, services, and applications appropriate for an enterprise environment\n* Proven expertise in the acquisition, installation, maintenance, and management of enterprise IT assets\n* Advanced knowledge of enterprise wireless device management\n* Proven expertise in a Microsoft enterprise environment, including Active Directory management\n* Experience managing geographically dispersed teams\n* Excellent organization skills, proven analytical abilities and decision-making skills\n* Excellent consultative, verbal/written communication skills, presentation and analytical ability\n* Excels in a result focused organization\n* Exceptional leadership, mentoring, coaching, management and interpersonal skills\n* Conflict resolution, continual improvement, empowerment, and increasing transparency.\n* Passion for quality and continuous improvement of processes and software\n* Ability to work collaboratively with other leaders and associates to further the posture of the Ascensus IT Service delivery and technical posture of the organization\n* Strong overall sense of ownership\n* Flexibility throughout the year with a focus on changing business needs and unexpected situations\n* Prior project management and/or process improvement experience\n\n\nPreferred technology skills:\n* Call center and workforce management solutions (inContact, NICE, etc.)\n* Desktop deployment software, strategies, and execution (Microsoft Intune/AutoPilot)\n* Microsoft Windows patch management technologies (SCCM, BCM)\n* O365 and other cloud desktop services\n* Advanced Active Directory concepts/skills\n* Mac administration and management tools (JAMF, Addigy, etc.)\n* Cisco-based networking\n* PowerShell\n* DevOps/Automation toolsets\n* Enterprise architecture and technical design experience\n* ITIL Service/process\n\n\nWe are proud to be an Equal Opportunity Employer\n \n\nAscensus is a place to have a career, not just a job. As the largest US independent retirement and college savings services provider, we put our focus on people.  Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity. When you join our team, you get to go to work every day knowing that you help over 10 million Americans save for retirement and college.\n\n Ascensus is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Ascensus also takes affirmative action to employ, and advance in employment, qualified women, minorities, and covered veterans. Ascensus also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state laws \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Executive, DevOps, Finance, Cloud, Microsoft and HR jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nEMS Software is looking for a Director of Cloud Ops & Security who will aid us in the ongoing transformation of our product offering from an on-premise solution to one having a hybrid offering with a pure SaaS presence. \n\nYou will be at the center of a vital growth initiative.\n\nYou’ll join a company that serves 2,500 great organizations like Accenture, Deloitte, Goldman Sachs, Harvard and Yale University. Our customers have millions of people using our software to manage events, reserve spaces to meet, work and study; and to analyze and optimize their use of real estate.\n\nYour role combines the operational responsibility for cloud ops and security, plus the strategic responsibility for enabling and encouraging our product and sales teams to promote our offering to existing and new customers alike. This is the perfect role for a technical leader who wants the high visibility of driving adoption\n\nSo, where will you focus your energy? \n\nDelivery\n\n\n* Drive customer satisfaction (DevOps + external) by providing world-class application availability and protection of customer data\n\n* Direct the team to perform system setup, system administration, incident resolution, problem management, configuration management, change management, security monitoring, security management, capacity planning, availability management and disaster recovery\n\n* Establish performance monitoring and response processes\n\n* Ensure efficiency and predictability of deployments and upgrades\n\n* Roll out and enforce best-in-class security practices for greater customer success\n\n\n\n\nProcess\n\n\n* Assess and refine our Agile/SCRUM process by collaborating with Product Management, Sales and Support\n\n* Understand and improve our existing operations and planning processes to elevate the output and quality of our operations team\n\n\n\n\nDirection\n\n\n* Direct and develop our operational resources by prioritizing and delegating across multiple projects and initiatives\n\n* Optimize resource efficiency and help technical leads and team leads continuously make better tradeoffs\n\n* Create a security roadmap for an organization with enterprise grade customers\n\n\n\n\nLeadership\n\nTechnical\n\n\n* Understand the technical decisions that are being made by your operations team and synthesize  their decisions into  your decision-making process\n\n* Leverage your technical leadership to refine Product Management’s 6-month roadmap into tangible, and technically practical deliverables \n\n* Seek out meaningful certifications and security measures to increase our customers confidence in the delivery of our SaaS solution \n\n* Adopt a CI/CD mindset that is more advanced (and more beneficial) than our current DevOps mentality to accelerate deployments, reduce cost of ownership, and maintain quality\n\n* Understand and simplify the complexities of maintaining both on-premise installations as well as SaaS installation of the same technology stack\n\n\n\n\nTeam\n\n\n* Understand the skills and capacity of your team and how to best utilize them to achieve our goals \n\n* Identify and employ data to empower your team’s continuous improvement\n\n* Develop career paths for your engineers and provide opportunities and feedback that will help them pursue those paths\n\n\n\n\nOrganizational\n\n\n* Analyze departmental spending and collaborate with Product Management to capture ROI; evangelize findings to senior leadership\n\n* Coordinate cross-functional dependencies with a 360° leader mentality (i.e., an ability to influence up, down and laterally across the organization)  \n\n* Understand the tradeoffs and impact of decisions at the resource, technical and product level\n\n\n\n\nRequired Experience\n\n\n* 5+ years of experience managing cloud operations experience with and strong knowledge of Microsoft Azure, Amazon Web Services, Google Cloud Platform, or other cloud platforms\n\n* 2+ years of experience managing a team of at least 5 engineers \n\n* 2+ years as an operations engineer yourself\n\n* 3+ years of CI/CD experience\n\n* 1+ years of experience working in an agile development environment\n\n* Expertise in cloud security compliance, including experience with security audits\n\n* Experience hosting 300+ customers in the cloud; enterprise customers highly preferred\n\n* Ability to communicate verbally and in writing with both technical and business people in terms that they understand\n\n\n\n\nEMS Software is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status. We are committed to hiring a diverse and talented workforce, supporting integrity in the workplace and an entrepreneurial atmosphere. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to InfoSec, Cloud, Executive, Ops, DevOps, Amazon, Microsoft, Senior, Sales, SaaS and Engineer jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n