\nWhy TrueML?\n \nTrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.\n \nThe TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.\n\n\nAbout the Role:\n\n\nThis is more than just a job – it's an opportunity to lead a transformation. As the Product Manager for our Internal Developer Platform, you will be at the heart of TrueML's engineering evolution through your product leadership of our DevOps, Platform Services, InfoSec, and IT teams. This high-visibility role reports directly to the Sr. Product Director and offers the chance to collaborate closely with our Product & Technology leadership team to shape the future of how our engineers work. \n\n\nYou will be responsible for defining and executing the product strategy for our internal developer platform, ensuring it meets the evolving needs of our engineering organization and drives increased developer productivity, efficiency, and innovation. You will achieve this by providing holistic experiences for building and managing software through the entire lifecycle of development, delivery, operations, and maintenance. \n\n\nImagine spearheading initiatives that will empower our Product & Technology teams to reach new heights. You'll be instrumental in:\n\n\nDriving Developer Productivity: Streamlining workflows, automating processes, and implementing cutting-edge tools to accelerate development cycles. \n\n\nChampioning Engineering Excellence: Elevating code quality, reliability, and security through robust platform solutions and best practices.  \n\n\nFostering Innovation: Creating an environment where engineers can experiment, innovate, and leverage the latest technologies, including AI, to build world-class products.\n\n\nImpacting Engineer Happiness: Building a platform that not only enhances efficiency but also fosters a positive and fulfilling developer experience.  \n\n\nSecuring our Platform: Work with teams to ensure we are following comprehensive security practices within our platform and protecting sensitive information.\n\n\nIf you're passionate about empowering engineers, driving innovation, and making a significant impact on a growing company, this is the perfect opportunity for you.\n\n\n\nBenefits & Perks\n* Everything you need to work remotely\n* Unlimited PTO\n* Medical/dental/vision insurance\n* 401k through Charles Schwab \n* Flexible Spending Account, Limited FSA, and Health Savings Account- with an eligible health care package. \n* Company-paid short-term and long-term disability plus basic life insurance.\n* Family-friendly maternity and paternity leave\n* Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!\n* PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.\n* Paid time off to do volunteer work in your community.\n* Access to the Wellness Coach app for you and 5 family members\n\n\n\nResponsibilities\n* Define and drive the product vision, strategy, and roadmap for TrueML's internal developer platform, aligned with the company's overall strategic goals.\n* Conduct user research and gather feedback from engineering teams to understand their needs, pain points, and opportunities for improvement.\n* Prioritize and manage the product backlog, making data-driven decisions to ensure the platform delivers maximum value to engineering teams.\n* Collaborate closely with engineering leaders, architects, and developers to design, develop, and deliver scalable, secure, reliable, and user-friendly platform solutions.\n* Oversee the development and maintenance of DevOps tools and processes to streamline software development, testing, and deployment.\n* Enhance and maintain our platform services to provide essential infrastructure capabilities such as cloud computing, data storage, and networking.\n* Work closely with the InfoSec team to ensure the platform meets the highest security standards and complies with relevant regulations.\n* Manage IT team projects to provide efficient and effective internal technology support and solutions.\n* Monitor and analyze key performance metrics to measure the success of the developer platform and identify areas for optimization.\n* Communicate effectively with stakeholders across the organization, providing regular updates on the platform's progress and roadmap.\n* Stay up-to-date with the latest trends and best practices in developer platforms, DevOps, and related technologies.\n\n\n\nSkills and Experience\n* Proven experience as a Product Manager, preferably with a focus on developer platforms, DevOps, or infrastructure.\n* Strong understanding of software development lifecycles, DevOps principles, cloud computing technologies, and information security best practices.\n* Experience with containerization, orchestration, and infrastructure-as-code tools (e.g., Docker, Kubernetes, Terraform).\n* Familiarity with security best practices and compliance requirements (e.g. PCI, ISO, etc.)\n* Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.\n* Strong communication, collaboration, and stakeholder management skills.\n* Ability to work effectively in a fast-paced, agile environment.\n* Passion for empowering developers and improving their productivity.\n\n\n\nEmployment Terms\n* This role is intended to be a 6-month contract (approximately), with the possibility of a permanent full-time position depending on business needs at the end of the contract term\n\n\n\n\n\n$98,869 - $145,917 a yearCompensation Disclosure: This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.\n\n\nWe are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference.\n \nOur Dedication to Diversity & Inclusion\n \nTrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\n\n\nFor California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to DevOps, Cloud, Legal and Engineer jobs that are similar:\n\n $62,500 — $87,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote in USA

\nLoop’s DevOps engineers have deep technical infrastructure skills in cloud technologies, observability, containerization, automation tools, and configuration management. Our projects and decisions are guided by two ultimate goals: to architect a resilient and secure platform, and to make our fellow engineers’ lives easier. \n\n\nThe DevOps engineers are the primary SME for building and maintaining common infrastructure required by all of Loop’s applications. Together with our sister-team, Developer Experience, we work to build a seamless developer environment to make development, deployment, and maintenance a frictionless experience for Loop’s Software Engineers. The Staff DevOps Engineer reports to the Director of Platform Engineering, works across DevOps, DevEx and Security, while partnering with Product Engineering. All teams within the Engineering Department - DevOps included - share the responsibility for ongoing operation of Loop’s applications (think monitoring and incident response).\n\n\nMembers of the DevOps team have a strong pull to leave the world (or at the very least, the software industry) better than they found it. They know how to interact with both empathy and confidence: when they feel strongly about their opinions they dig in their heels, but they also know how to help their peers truly shine. They are just as aware of and comfortable with their limitations as their strengths — bonus points if you can tell us the last time you brought down production and how you learned from it.\n\n\nWe’ve listed what to expect and where you’ll be spending your time. This is an indispensable role with us, so we’re looking for examples of when you’ve tackled similar challenges throughout your career. We’ve laid out the experience and skills that are important for your success. We appreciate that different humans solve problems in different ways, so we don’t expect you to fit exactly into a list of requirements.\n\n\nLoop HQ is a state-of-the-art office located in Columbus, Ohio, and more than half of our team works remotely across the United States and Canada. You can choose to join us in the Columbus office or stay fully remote in this role.\n\n\nOur tech stack: AWS Cloud (Kubernetes, Serverless architecture, Redis, Aurora, DynamoDB, and identity management), Docker, Laravel, Linux, PHP8, Terraform, CircleCI, ArgoCD, Elasticsearch, MongoDB, Node.js\n\n\n\nChallenge: Contribute to building the best ecommerce post-purchase platform in the market\n* Architect and lead comprehensive efforts to design, build and re-architect components to support our multi-tenant SaaS application.\n* Create technical vision that complements our platform and engineering operation to achieve Loop’s Product Development goals.\n* Define, manage, maintain, and sometimes completely overhaul continuous integration pipelines.\n* Set up, optimize, or modify infrastructure monitoring and alerting.\n\n\n\nYour experience:\n* 10+ years of hands-on experience leading, building, and maintaining large-scale distributed infrastructure and automating highly-available and resilient systems.\n* 5+ years of experience using Amazon Web Services or other Cloud Platforms.\n* 3+ years experience with containerization and scaling containerized infrastructure, including Kubernetes.\n* Prior experience as a software engineer working with large scale, multi-team agile frameworks.\n* You’ve led the implementation of observability or site-reliability efforts and steer engineering practice to increase quality and reliability.\n* You have proven success leading large scale re-architecture efforts and greenfield architecture implementations.\n\n\n\nChallenge: Contribute to the engineering practices Loop needs to be successful, focusing on scalability, security and reliability\n* Design and plan for minimal disruption, system security, scalability, cost efficiency and clarity to the engineering team.\n* Introduce and lead initiatives to implement department-wide architecture or infrastructure changes that require cross-team collaboration.\n* Share opinions about what best practices will help us scale effectively, and advocate for these with other engineering teams.\n* Collaborate with other engineers on new capabilities and tooling to continuously improve the value Loop provides merchants and customers.\n\n\n\nYour experience:\n* You have experience leading projects that resulted in over-arching infrastructure changes with minimal (or no) downtime and alignment across the organization.\n* Can give examples of actively incorporating good security posture in your projects, and have opinions about how to create a quality-driven development process.\n* Have a tried and true method for receiving requests from stakeholders, prioritizing them and managing expectations.\n* Your rollback plans are just as meticulous as your rollout plans.\n\n\n\nChallenge: Elevate the engineering culture at Loop\n* Present and speak to engineering teams on complex topics, articulating your vision and experience in a relatable way.\n* Proactively coach and mentor across the engineering team and know how to modulate your communication style to create an encouraging atmosphere for all of your teammates.\n* You lead with inspiration and by example so that other engineers aspire to work with you and learn from working with you.\n* You actively advocate for diversity and know how to create an environment where your teammates feel comfortable to shine.\n\n\n\nYour experience:\n* You have experience working directly with Engineering Managers and Staff Engineers as peers to scale teamwork and achieve results.\n* Can share specific examples of mentoring across all experience levels of engineers, helping the engineering organization grow together.\n* You made your role better than you found it by proactively creating and continuously improving expectations, tooling and processes.\n* You are able to share a few examples of when you’ve had to lean into tough conversations with your peers and managers, both giving and receiving difficult, but important feedback.\n\n\n\n\n$165,600 - $248,400 a year- We know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. We’ve outlined some important information for you here, but please know there’s a lot more to compensation than we can cover in this job posting. - The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.- The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals. - Great humans deserve great benefits. At Loop, you’ll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.\n\n#LI-ST1\n\n\nIn a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second chances.\n\n\nWe're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products.\n\n\nWe take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faster here in a shorter amount of time - we'll give you space and trust you to fill it.\n\n\nLearn more about us here: https://loopreturns.com/careers.\n\n\nYou can review our privacy notice here. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, DevOps, Serverless, Cloud, Engineer and Ecommerce jobs that are similar:\n\n $60,000 — $102,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote