We are looking to bring on a few friendly Customer Advisors to join our Customer Service team. This is a location-independent full time position. If you have a Customer Service background and are interested in expanding your horizons in a unique industry, we’d like to meet you.\n\nThis is a huge opportunity for you to work with one of the fastest-growing companies in the U.S. and learn the ins and outs of the online business world. Over the last couple of years, our company has seen explosive growth—and there is no sign of it slowing down. In order to keep hitting our goals, we need to expand our horizons and grow our amazing team so that the customer experience remains the de facto highest standard for buying and selling online businesses. Your work will help propel the industry forward to new levels not seen before.\n\nAnd we’re just getting started!\n\n**So What is a Customer Advisor?**\n \n\nThe Customer Advisor is considered Empire Flippers’ front line representative, providing exceptional chat support to our customers and potential customers. The person in this role is responsible for dealing with inbound enquiries, emails, and keeping customer satisfaction at the core of every decision and behavior. \n\n\n\nThe person in this role must enjoy talking with people and have excellent interpersonal skills. \n\n\nCould this be you? \n\n\nTraining for this role should last 4-6 weeks. One of the many benefits is that you’ll be free to work anywhere in the world that serves your creativity best, be it the beaches in Thailand, which does have superb 4G connectivity and cheaper cost of living, or in a mountain resort in the Swiss alps – the choice is yours (*see USA resident requirements below). \n\n\nIf this sounds like an exciting opportunity for you, then read on to learn more about our company and how to apply for the position!\n\n**What’s the Opportunity?**\n \n\nBecoming a Customer Advisor makes you a critical part of the team at Empire Flippers.\n\n\nYou will represent our brand and be the first contact point within Empire Flippers that existing customers and potential customers will likely hear from when they interact with us. You’ll take on the challenge of maintaining the high bar for the customer experience while supporting the overall efficiency of Empire Flippers.\n\n\nYour work ethic and skill set will have a direct impact on our growth. We will offer you training and give you insights into the online business space. The high achiever in this role may see that it’s a great step into the company and a springboard to either a fully-fledged Customer Advisor or a different role around operations for high performers.\n\n**What’s the Customer Advisor Position Like?**\n \n\nWhile we are an Inc. 5000 company, we’re not overly corporate. You’ll work alongside our Customer Service Team to make sure the job gets done. We believe in collaboration, and that means every department in our company comes together to help bring a project to fruition.\n\n\nIt has been an effective strategy, and has worked well for us.\n\n\nWhen you first come on board as a Customer Advisor, you will start learning more about our business before jumping into the job. You will be introduced to daily customer service tasks that support our Empire Flippers team. You will become well versed in our phone processes, from how our inbound system works all the way up to speaking to customers and communicating via online chat to give a great impression of Empire Flippers to anyone who makes contact via the site chat function. \n\n\nYou might be wondering, though … what will your daily work routine look like once you’re up and going?\n\n\nHere is a list of daily tasks we’ll expect from you (though this isn’t an exhaustive list and could change):\n\n* Provide chat support coverage M-F.\n* Overlapping shift work conducts business primarily during 1 am to 10 am Eastern Standard time zone.\n* Handle outbound calls. This may include discussions with potential buyers or sellers who want to understand how our process works. \n* Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.\n* Properly handle escalating unresolved queries to the next level of support.\n* Build sustainable relationships and engage customers by taking the extra mile.\n* Create tickets and provide general support work in Zendesk as needed.\n* Update customer data and produce activity reports as needed.\n* Preserve and grow knowledge of Customer Advisor procedures, recommending process modifications or improvements as needed.\n* Communicate with colleagues via Slack messaging application.\n* Attend weekly team calls via Zoom.\n* Review documents sent by customers. \n* Other duties as assigned.\n\n**What Skills Are Needed?**\n \n\nWe believe in hiring people who are a good fit with us culturally. We want people who are hungry to learn, but also people that will be fun to work with. It’s important to keep in mind that we are all remote workers. This means that you would need to be comfortable working alone, while knowing you have support from coworkers who are just a Slack message or phone call away. \n\n\n**While cultural fit is imperative, that doesn’t mean we aren’t looking for a certain kind of skill set:**\n\n* Proficiency in English.\n* Strong attention to details.\n* People person – must enjoy helping others.\n* Ability to closely follow processes.\n* Strong client-facing and communication skills.\n* Advanced troubleshooting, time management, and multi-tasking skills.\n* Ability to ask questions whenever unsure about how to proceed.\n* Be able to prioritize tasks quickly. \n* Not easily overwhelmed by fast paced environment. \n* You are proficient with Google Suite, Slack, Skype and Zoom.\n\n**What’s the Lifestyle Like?** \n\nOur company is built on a culture of remote work, travel, and living life on your terms. Being a location-independent full-time position is one of the many benefits! And while we are a geographically distributed team, the Customer Advisors in this particular role will need to work set shifts, 40 hours per week. \n\n\nOverlapping shift work conducts business primarily during 1 am to 10 am Eastern Standard time zone. However, this doesn’t mean you must live in the USA. You’ll be free to work anywhere that serves your lifestyle best (*see USA resident requirements below).\n\n\n\n**You won’t start off making much money.**\n\nThis is an entry-level position. For the first six months, you will be paid $2,500 USD per month during the probation period. After six months, you will be introduced to our compensation plan where you will continue to earn a base pay of $2,500 USD per month plus an additional performance based bonus.\n\n**Love It. What’s the Catch?**\n \n\nWe love our team members and our work, but that still means you will need to perform up to our expectations. Hopefully, you will exceed those expectations and take us to new heights with the skills you bring to the table.\n\n\nYou will need to be someone who is ultra-flexible. Our business is truly global, and we have staff members and customers in every corner of the globe. You will need to be extremely reliable and responsible … and recognize that this is not a side gig or a gap year experience.\n\n\nWe want you to become a long-term employee with us. This is a brand ambassador position with Empire Flippers, and ultimately we want the Customer Advisor position to grow into a premier role for you.\n\n \n\nPlease mention the word **ACHIEVEMENT** when applying to show you read the job post completely (#RMy4xNDQuODcuMTMz). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $30,000 — $40,000/year\n
\n\n#Benefits\n 🌎 Distributed team\n\n
\n\n#Location\nWorldwide

**About Us** \n\nAt Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. \n\nWe realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! \n\n**About the Department**\n\nThe Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.\n\n**What You’ll do**\n\nDo you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.\n\n**Examples of required skills, knowledge, and experience**\n\n* Fundamental understanding how the Internet works (OSI Model) \n* 2-4 years experience working within a Technical/Customer Support team\n* Experience troubleshooting DNS, SSL/TLS, HTTP, and network related issues\n* Fundamental understanding of what a proxy is, how it works, and configurations involved\n* You possess a web development, hosting and customer support background\n* Extensive experience with command line and command line tools including curl, dig, traceroute, openssl, git, tcpdump\n* Experience installing and configuring web servers like Apache, Nginx, and IIS\n* Hands-on experience with Linux/Mac/Windows Operating Systems\n* You have strong communication skills, both verbal and written\n* You are self-driven and capable of teaching yourself new technologies/systems/features with little guidance\n* You have experience writing scripts in Bash, Python, JavaScript, or other scripting language\n* Passionate about working in Support, helping customers, and being a team player\n\n**Requirements**\n\n* Flexibility to work varying work schedules including; Pacific time, holidays, weekends, more than 5 days in a row, overtime\n* Remote work / work from home available in PDT time zone\n\n**Bonus Points**\n\n* You are familiar with Cloudflare and have a site actively using our platform\n* You have the ability to read and write in multiple languages\n* You are comfortable with popular CRM/CMS solutions\n\n*Note: Salary depends on level of experience and location.*\n\n**What Makes Cloudflare Special?**\n\nWe’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.\n\nProject Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.\n\nAthenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.\n\nPath Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.\n\n1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.\n\nSound like something you’d like to be a part of? We’d love to hear from you!\n\nThis position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.\n\nCloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.\n\nCloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107. \n\nPlease mention the words **ENDLESS TOOL GUARD** when applying to show you read the job post completely (#RMy4xNDQuODcuMTMz). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $60,000 — $90,000/year\n \n\n#Location\nUS - PDT Timezone

********LevelUp provides high quality, outsourced customer support for WordPress plugin & theme creators. \n\nWe currently have a team of 40 WordPress Technical Support Engineers and expect to double in size over the next 2 years. \n\nWe’re now looking for a Head of Customer Support to manage the day to day operations of our existing support team, which is going to help us unlock the next phase of growth for the business.\n\nThis is a senior leadership position within the company, working directly with the company CEO; this person will have significant input in terms of how we shape our organisation over the next few years. \n\n**Key responsibilities include:**\n\n* Management oversight of 40 to 50 Technical Support Engineers, working with Team Leads to ensure the team are performing well and that morale & engagement is high.\n\n* Ensure that we have a process in place for regular 1:1s & performance reviews with a focus on making sure team members feel listened to, that their performance is on track and that they are given the opportunity to advance within the company in line with their professional development goals.\n\n* Monitor team KPIs (number of tickets handled per day, response times, customer satisfaction scores, attendance & schedule) via daily, weekly & monthly reports and make sure these are in line with the goals of our clients & the company.\n\n* Build on our existing quality assurance process so that team members’ support interactions are reviewed on a regular basis, with a focus on identifying areas for improvement & recognition of great work. \n\n* Manage continuous training & development so that team members that need or want to sharpen their skills in a given area have a clear path for growth within the company (e.g. technical WordPress training, written communication, team leadership, etc.)\n\n* Work with the CEO to improve our existing training & onboarding process for new hires.\n\n**The ideal candidate should have:**\n\n* Native-level written & spoken English. This is crucial for being able to assess the quality of any individual’s support work.\n\n* Experience with WordPress, either as a developer, technical support / support manager, or website administrator. The level of support that we provide can get quite technical - troubleshooting live customer websites, using dev tools & error logs to debug issues, offering custom hooks, custom CSS, etc. - and although a technical WordPress background is not essential for the management of the team, it would certainly be beneficial. \n\n* Excellent soft skills; being able to communicate with team members in a constructive way that is mindful of their well-being. Even difficult conversations relating to performance issues should be approached with the utmost respect for the individual.\n\n* Meticulous attention to detail; being able to delve into any support interaction that may have been escalated to see where we might have gone wrong and how it could have been improved.\n\n* A passion for helping others develop new skills. We have a strong focus on the professional development of our team members; we want to give individuals every opportunity to learn and improve skills.\n\n**Bonus points:**\n\n* Previous experience as head of a large technical support team in a WordPress environment.\n\n* Involved in the WordPress community (attends meetups, contributes to WordPress in some way).\n\n* Background in WordPress development (in combination with management experience).\n\n**Benefits:**\n\n* Fully remote position - work from anywhere!\n\n* A company culture that focuses on the well-being of its team members - good work-life balance, flexible schedule, respectful work environment.\n\n* This is a unique position at an exciting time of growth for the company. With the right drive and initiative, this role not only presents an opportunity for your own professional development but also to make an important contribution to the future success & direction of the company. \n \n\nPlease mention the words **CHAT STING MOTHER** when applying to show you read the job post completely (#RMy4xNDQuODcuMTMz). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $50,000 — $70,000/year\n \n\n#Location\nworldwide

**Manage a team of learning design coaches, helping educators make learning experiences more engaging.**\n\nJoin our Learning Design Team as our next Learning Design Team Lead and help build learning experiences that educators and students love. You will join our fast growing team to manage Learning design coaches and our design services. Our team’s core focus is helping educators use Aula and design unbelievable learning experiences.\n\n**Aula is the Learning Experience Platform (LXP) for higher education.**\n\nWe are building a community-first product that brings together students and educators in a digital environment to interact and collaborate.\n\nAs an organisation we are remote first, asynchronous by default. This role however is predominantly working with UK clients so we would like you to be in a GMT +/-3 time zone.\n\nThis role is a 6 month FTC paid £190 - £230 day rate..\n\n**You will**\n\nEnsure all modules allocated to your squad are delivered on time and in full\nMonitor Learning design coach outcomes and ensure it meets the minimum quality bar\nWork with the Learning Operations team to develop robust and efficient processes & metrics to ensure efficient and effective delivery\n\n**About the team**\n\nOur Learning Designer team builds learning experiences that educators and students love.\n\nOur virtues are what makes Aula as an organisation unique.\n\nOur commitment to diversity and inclusion should not be mistaken with building an organisation where 8 billion people would thrive. We lean into what makes Aula unique: we’re building an inclusive, high performing, organisation where high performing people are silly ambitious about improving education - at scale. We judge our virtues by what we do, not what we say.\n\nOur virtues are\n\n🚀 Silly Ambitious\n\n🔍 Uncomfortably Focused\n\n🗣 Transparent by Default\n\n\n**What you need to do the Job**\n\nThe most important thing about you is that you are curious and care deeply about managing a team that delivers a great service. You are transparent, considerate and ready to work hard to further our mission. You will be very comfortable in using metrics and dashboards.\n\nWe’re looking for a People Leader with Learning Design exposure.\n\n**Must haves**\n\n* Data-driven Line-management Experience (monitor output and performance of a team)\n* People Leader (cares about people)\n* Process Builder (Can build scalable effective process)\n* Coach ( Can motivate people and train people)\n* Communicator ( internal stakeholders and external )\n\n**Nice to haves**\n\n* Learning design understanding\n* Understanding of Higher Education\n* Customer management\n\nYou approach everything you do proactively and methodically and are always looking for ways to improve and innovate. You understand that this is a small team in a startup that is scaling and are excited to contribute to the Aula story.\n\n**A fair chance**\n\nEvery role in the Aula team is open to applications from all sections of society. We believe in the superpowers and potential of everyone; regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other difference that makes you, well, you.\n\nMore than just encouraging your application, we're committed to conscious inclusion that (we hope) cultivates an ethos of belonging, connection and shared purpose. It’s this philosophy that drives us towards our mission, and we open our doors to those who share these motivations. \n\nPlease mention the words **CLARIFY HOLD BETRAY** when applying to show you read the job post completely (#RMy4xNDQuODcuMTMz). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $70,000 — $80,000/year\n
\n\n#Benefits\n ⏰ Async\n\n
\n\n#Location\nGMT restricted -+ 3 hours

**Technical Support Manager - 100% Remote - Supporting US customer base**\nArgyle provides a single global access point to employment data. From that access point, any business can process verifications & gain real-time transparency into earnings. By removing the barriers between a worker and the business, Argyle has reimagined how employment data can be used.\nOur dynamic and international team works in a fast-paced environment remotely from over 15 different countries and have co-working offices, based in Vilnius and New York.\nOne of the crucial points for our growth is the quality of service we provide to our customers. We are looking for an experienced and self-driven Technical Support Engineer to join our team and support our US customer base.\nAre you a tech enthusiast who loves helping customers? Then you might just be what we are looking for!\nAs the founding member of our Tech Support function, you will be responsible for the more complicated and technical issues and provide a good communication structure between the support department and the development team.\n**What will you do?**\nProvide technical support for integrations\nHelp our customers with technical questions\nHelp in managing and coordination of incidents\nEngage with the cross functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolution\n**Requirements**\nProficiency with API Development\nBecome an Argyle technical expert\nCode engineering support\nWorking closely with our engineering team\nInvestigating & escalating support tickets\nExcellent communication skills \n\nPlease mention the words **STYLE WISDOM TOURIST** when applying to show you read the job post completely (#RMy4xNDQuODcuMTMz). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nUnited States, Canada, Europe, South America

# **The short version ⏳**\n\n**Mission:** Be a key, strategic member of our Product Support Team, and deliver ***"Educator love"*** by a thorough understanding of Aula, the platform and our partners (a community of 50k+).\n\n**Why:** Engagement is one of the most strongly-correlated predictors of success in learning. We are shaping how teachers teach and making every student feel a part of their classroom.\n\n**Who:** You are a natural-born problem solver with a partner-first mindset. You're not phased by challenges (let it be technical troubleshooting or solving complex client queries), and relish working in an ever-changing environment where no two days are alike.\n\n## What is [Aula](https://aula.education)? 🐝\n\nAula is a remote-first 30-person education startup building a learning experience platform.\n\nOur mission is to make engaging teaching and learning the norm.\n\nWe work with institutions like Coventry University and Glasgow University.\n\nThink of Aula as the heart of a university's digital campus: a shared space that brings together students, staff, and educators.\n\nRead more here:\n\n[This is Aula](http://www.notion.so/This-is-Aula-b8f80a8dd77e47858010b8a6ea553ca2)\n\n## 🛠The Role: Senior Product Support\n\n\nAs a strategic member of our Product Support Team, ***you'll ensure the highest level of support to the Aula partner community***. Thinking critically around the services and support, and challenging the status quo to drive customer satisfaction is what you'll do best.\n\nBy developing an expert-level knowledge of the entire Aula platform, you'll ensure all our users receive the same, outstanding level of support during low and peak seasons. You'll thrive to achieve the highest level of quality possible and will coach and educate the wider Product Support Team and our educator community to encourage engagement. \n\nWe are one of the fastest-growing Higher Education platforms in Europe, we currently have a 50k (and growing) community of Aula users. We work under the model of 'following the sun' so support is there for our clients 24/7. We believe that support is not a cost centre for us, but it's a strategic advantage!\n\n- We on average ***solve 500 tickets per day, with a median 30-minute first-reply time and 2 hour resolution time***.\n- Recently, we discovered an issue that wasn't directly our fault around student enrollment. We put together a new way to fix it, and in less than a week had fixed over 2000 enrollment issues so that students weren't blocked from learning.\n\nThis is an opportunity to think big and impact the way we support our customers from day 1! This role will give you the opportunity to be the strategic voice of our users and helps us build the world's best product support function ever.\n\n***In this role, you will;***\n\n- Communicate best practices ensuring our users’ needs are met using the Aula platform to improve user satisfaction.\n- Ensure all users receive the same, outstanding level of support during low and peak seasons, delivering mind-blowing support with the highest level of quality to exceed our users’ expectations taking a minimum of 30 tickets/day whilst maintaining CSAT above 94%.\n- Coach other team members on quality to constantly exceed personal and team goals.\n- Diagnose and troubleshoot product issues/bugs and apply creative solutions for resolution/workarounds independently.\n- Coach and educate users via training to encourage engagement.\n- Make specific recommendations to significantly reduce ticket volume.\n- Change the operations of other teams through feedback and escalation of issues.\n- Provide input on processes to drive efficiencies (automation, content etc.)\n- Run and communicate small cupcakes to improve team effectiveness.\n\n# **We’d love to hear from you if… 🔍**\n\nYou have\n\n- A **technical aptitude** for, and experience troubleshooting web applications and mobile applications in a Saas environment. (It would be great if you had a basic understanding of APIs)\n- Previous experience (4+ years) in a technical support/customer support role.\n- A demonstrable history of regularly exceeding targets.\n- Experience creating and delivering training.\n- Used Zendesk before.\n- Worked closely with product teams.\n- Excellent problem solving and analytical skills with great attention to detail.\n- Excellent written and verbal communication skills in English.\n- The ability to multitask and keep up with a fast-paced start-up environment.\n\nYou\n\n- Appreciate the value of diverse and inclusive teams.\n- Thrive in caring and direct feedback environments.\n- Like to improve your process as much as you like to improve your product.\n- Respond positively to change, demonstrating flexibility in shifting priorities with seasonality (and sometimes with weekend work)\n- Like to think outside of the box to continuously improve the way we work. \n\nPlease mention the words **BECOME DISCOVER FLY** when applying to show you read the job post completely (#RMy4xNDQuODcuMTMz). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $64,000 — $73,000/year\n \n\n#Location\nCST +/- 2 hours

Are you an inspirational, forward-thinking, people-centric, and customer-centric seasoned support leader? Do you excel at transforming vision and strategy into results? Have you led other support organizations to achieve next level of excellence during the growth phase of the business life cycle? Are you pragmatic with an unshakable focus on strategy, execution, and results?\n\nIf you answered yes to these questions, we are sure this position will sound super exciting to you. 🤩\n\nKeep reading for more details! 📝\n# Become Our New Head of Customer and Technical Support!\nAs the Head of Customer and Technical Support, you will lead the strategy and execution for our customer support and technical support groups to deliver an exceptional customer experience and lower customer effort while empowering our customers to easily and quickly gain the benefits of our products.\n\nWP Media is the French company behind successful WordPress plugins like WP Rocket and Imagify. WP Rocket is the premium caching plugin for WordPress used by +1,000,000 websites and +120,000 customers worldwide. Our plugin makes sites go at the speed of light in just a few clicks. Imagify is our free image optimization service, including a free WordPress plugin: we have already optimized more than 2,000,000,000 images! 😲\n\nYou will join and lead our remote, global team, covering AMER and EMEA regions. To facilitate this international teamwork, you live or work in a time zone between UTC+2 to UTC-5. We are so curious to know which new country will be added to our distributed team map! 🌍\n# What Your Mission Will Be:\nLead and serve our customers and Support people to deliver an exceptional customer experiences and lower customer effort while empowering our customers to easily and quickly gain the benefits of our products.\n# What You Will Be Responsible For:\nHere is a list describing the focal areas you'll be responsible for in this role (*do you happen to like making lists? So do we!*):\n\nYou will lead our global Customer and Technical Support strategy and execution to:\n* Customer-focused\n * Deliver an exceptional customer experience with lower customer effort that makes it easier and faster for them to gain the benefits of our products\n * Embrace a “customer centric” view of the end-to-end experience across all support channels and across the full support life cycle\n * Be the Voice of the Customer and advocate for customers\n\n* People Leadership\n * Hire, retain, nurture, coach, and empower customer-centric Support people who excel at serving our customers and achieving our mission and objectives\n * Push decision making down to those closest to the problem and/or customer\n * Actively coach and empower the management team, growing their leadership and management expertise, and coaching them to better serve their people and our customers\n * Champion continuous learning and professional development\n * Create a sense of psychological safety within the department\n * Keep your teams' morale, health, and happiness high\n\n* Operations Leadership\n * Simplify and optimize support operations to effectively, efficiently, and fiscally deliver and scale without significantly increasing headcount\n * Drive quarterly OKRs\n * Ensure operational readiness today, tomorrow, and long into the future\n * Develop the right set of analytics that\n * provide real insights into key aspects of Support operations\n * act as a compass to guide and ensure your department is moving towards our objectives\n * Embrace an "innovation mindset" to experiment with new technologies and ways of working that result in increased operating efficiencies, effectiveness, and team happiness\n * Champion continuous improvement\n\n* Partner with:\n * Work cross-functionally across the business with product, engineering, marketing, and others to deliver feedback, inform the value proposition, and ensure the overall experience is seamless and focused on the customer’s needs\n * Executive team to share insights and expertise in the formulation of vision, strategy, and OKRs\n\n# What Do You Need To Excel at This Job:\nHere is a short list of the key attributes you'll need to excel in this role:\n\n* You are an exceptional servant leader\n* You empower your people\n* You are a team builder\n* You are an operations architect and optimizer\n* You are a performance and excellence maximizer\n* You get the *right* things done\n* You deliver the *right* results\n* You are fiscally pragmatic\n\n**Seasoned support leader with proven success.**\n\nYou have years of related leadership experience in customer-facing *technical* support in a B2C software or technology product company. You've successfully led cross-functional, globally distributed department of at least 20 people. Over the years of your career, you've amassed breadth and depth in what it takes for a support organization to deliver exceptional customer experiences and lower customer effort while empowering our customers to easily and quickly gain the benefits of our products.\n\n**Servant leader.**\n\nYour philosophy of leadership aligns to the servant leader style. You believe your role is to serve our customers and Support people. We value empowered people and teams. As a servant leader, you actively push decision making down to those closest to the problem and/or customer and actively coach people to develop their decision making superpowers.\n\n**People empowerer. Team builder.**\n\nYou know that to create customer happiness, you start with happy, high-performance support people and teams. You are a proven and exceptional people empowerer and team builder. You are an outstanding and effective coach. You serve your people by actively developing and coaching them as well as creating opportunities for each person to continuously learn, improve, and grow. You create a sense of psychological safety for your people. You excel at recruiting and retaining top high performing talent.\n\n**Unshakeable focus on execution, results, and strategy.**\n\nYou possess an unshakeable focus on execution, results, and strategy. Your eyes are focused on the vision of where we are going while your feet are firmly planted in daily to ensure your people are on course and moving towards that vision and the results we must achieve.\nYou are data-driven and masterful at developing the right set of metrics. You know that the right set of metrics is your compass that are a compass, helping everyone to know if we are on track.\n\n**Stellar communication skills.**\n\nYou present complex information to audiences ranging from cross-functional leads to executives and leave them informed and inspired.\n\n**Operations and performance maximizer.**\n\nThrough the years, you've refined your operational approach to maximize performance and excellence. You get the *right* things done and deliver the right results. You leverage OKRs to focus on and achieve those right things and results. You have an eye for identifying and removing friction from the support process (e.g. developing and implementing internal service tooling to automate processes).\n\n**Tune and refine, rather than redesign.**\n\nYou are agile, building on top of what exists and is already working well. You tune and refine, adapting for your new company, organizational design, department, and teams. You know that big sweeping changes are disruptive and costly. You opt to take baby steps.\n\n**Champion continuous learning and improvement.**\n\nYou advocate and champion continuous learning and improvement. You see mistakes, bad ratings, and missteps as opportunities to learn, improve, and grow. You encourage everyone around you to embrace these principles as part of your strategy to achieve results and better serve our customers.\n\n**Being Yourself.**\n\nThe WP Media team is diverse and composed of people from all over the world. Respect, collaboration, and inclusivity are some of our core values (*more on this below*). Every day of work is an exciting opportunity to get in touch with fantastic people who will enrich your cultural and professional background.\n\n**Proficient knowledge of English.**\n\nEmpathetic and collaborative communication is key: you are comfortable writing, speaking, and listening in English with technical and non-technical teammates.\n\n## Do you want to know a few other things we appreciate about our candidates? Don’t worry if you don’t have experience in any of these areas. We’ll teach you.\n\n* Previous freelance or remote job experience.\nSlack will be your virtual office, where all the life of the company takes place.\n\n* Know web performance.\nYou have experience with web performance optimization. You know how to measure page load speeds. You understand caching. Terms like gzip, preload, minify, and lazyload are not foreign to you. You know the difference between PageSpeed score and page load time. If you don’t know, we’ll teach you.\n\n* Love for cats or Corgis! 😸🐶\nWhat would our working days be without our four-legged friends?\n\n# What Else You Should Know About Our Company: WP Media\nFounded in 2014 in the beautiful Lyon, France, [WP Media](http://wp-media.me/) is an equal opportunity employer with a distributed team of +35 teammates living around the world.\n\n\n\n# Do We Share the Same Values?\n**Mutual respect**, **collaboration**, and **inclusivity**.\n\nThese are the fundamental values that support our life as a team.\n\n**Healthy balance between work and private life**.\n\nWe encourage our employees to enjoy their family and their hobbies with flexible working hours and minimum vacation policy (you should take a *minimum* of 5 weeks per year: really, we don’t count them!).\n\n\n\n**We care about the work you do, not about the hours you sit at your desk.**\n\nYou can organize your working day with flexible working hours. There are no time cards to stamp, just customers to make happy and friendly teammates to work with!\n\n**Transparent culture.**\n\nWe have a [public salary grid](https://wp-rocket.me/blog/our-salary-grid-is-now-public/). Once a year, when the company does well, we **share our profits** with the team in the form of bonuses.\n\n**We like to see each other in person whenever possible.**\n\nEvery year, we organize a trip with the whole team and **spend a week of coworking and fun activities together**.\n\nTo give you an idea, so far we have traveled to Spain, Portugal, and Mexico:\n\n\nNow that we've told you so much about us, it's your turn. 😉\n\nLet us know why you would like to become **our Head of Customer and Technical Support** and why you think you are the person we are looking for.\n\nWe can’t wait to receive your application! 🌟 \n\nPlease mention the words **SWEAR HAPPY ANCHOR** when applying to show you read the job post completely (#RMy4xNDQuODcuMTMz). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n
\n\n#Benefits\n 🌎 Distributed team\n\n
\n\n#Location\nWorldwide

\nABOUT US & THE ROLE:\n\nWe're looking for a Director of Customer Support responsible for developing and delivering the strategy that ensures our customers are successful on our platform. This role will lead and grow a high-powered, 24/7 support team, ensuring the team goes above and beyond to provide five-star, concierge-level support for our customers.\n\nReporting to the CEO, the Director of Customer Support will lead the Customer Support function and its teams that make up a core pillar of Pressable’s brand known for delivering an amazing 99% customer experience across every interaction. \n\nPressable is a new breed of technology company: one-part WordPress managed hosting and one-part services innovation empowering small agencies to giant clients to scale their business on the WordPress platform. Pressable’s platform enhances WordPress with developer tools, cloud management, security, and analytics, so that companies can build and deploy their digital experiences faster than ever.\n\nPressable is owned by Automattic, the brand behind WordPress.com, WooCommerce, Jetpack, WordPress VIP and many others.  Founded in 2010, Pressable follows Automattic’s distributed team model with employees all over the world.  We engage the most brilliant minds regardless of location and give them the best resources to perform the finest work of their careers. \n\nDAY TO DAY RESPONSIBILITIES:\n\n\n* You'll lead, build, and develop strategies for our 24x7 Customer Support teams \n\n* Support our growth and onboarding initiatives through world-class customer experience by improving our SLAs, customer satisfaction, and NPS scores, and evaluating and implementing new support channels\n\n* Implement processes and strategies to help customers in their journey and ensure the different teams can scale with the growing customer base\n\n* Develop the right set of analytics to provide business insights into product quality and product adoption and help measure customer & product satisfaction\n\n* Improve our support tooling strategy that drives customer experience and agent productivity\n\n* Focus on lifetime value to ensure that we’re building the set of services to support our customers as their needs grow and become more complex\n\n* Work cross-functionally across the business with product, engineering, marketing, and others to deliver feedback, inform the value proposition, and ensure the overall experience is seamless and focused on the customer’s needs\n\n\n\n\nYOU HAVE:\n\n\n* 5+ years experience in customer support, technical account management or customer success with at least 3+ years with a track record of success as a customer support leader at a SaaS, professional IT services company, or enterprise software company\n\n* Current knowledge of industry trends in Customer Support including best practices, and progressive, cutting edge CRM and Support tools\n\n* An eye for identifying and removing friction from the support process (e.g. developing and implementing internal service tooling to automate processes)\n\n* Expertise in support operations and measuring success via customer support metrics and KPIs\n\n* Recruited top high performing talent and retained them while growing their careers with the company\n\n* A solid foundation in WordPress, its inner workings, common issues, community, and proper use cases is considered a big plus.\n\n* A proficient understanding of Web/Mobile/Infrastructure app development & architecture\n\n* Experience with highly technical and demanding customers who are running critical production workloads and demand enterprise performance from their vendors’ product and services.\n\n* Stellar communication skills - you can present complex information to audiences ranging from cross functional leads to executives and leave them informed and inspired.\n\n\n\n\nPERKS & BENEFITS OF JOINING PRESSABLE\n\n\n* Health Benefits (99% Paid Employee Medical, Dental, and Vision)\n\n* Matching 401(k) \n\n* Life and Disability Insurance (100% Paid Life, & LTD)\n\n* Work from home with home office setup and coworking allowances\n\n* Open vacation policy (no set number of days per year) \n\n* Hardware and software, books or conferences that promote continued learning\n\n\n\n\nDIVERSITY & INCLUSION AT PRESSABLE\n\nDiversity and Inclusion is a priority at Pressable. We want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups, and we require unconscious bias training for our hiring teams.\n\nWe may invite applicants to complete a limited-time paid trial as part of the hiring process. A trial is a shared opportunity for our team and the applicant to get experience working together to see if we’re the right fit. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Executive and Cloud jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nWe are looking for an engineer and leader with a “find a way or make a way” attitude who has a passion for ensuring products “just work” for customers.  This is an opportunity to be the lead / founding member of a new department within GrowFlow, Support Engineering. The mission of Support Engineering is to be the primary point of contact between Customer Happiness and the Product Engineering organization, to triage and resolve front-line technical issues as well as develop tooling, infrastructure and platform to facilitate rapid turnaround time to escalations.\n\nWe’re a hybrid stack\n\n\n* Our “NextGen” technology is written in .Net Core, NodeJS and React and lives on GKE/Google Cloud Platform.  Our “Legacy” platform is AngularJS (aka Angular 1) and ASP.NET.\n\n* We’re looking for senior talent to contribute to our NextGen but who is also capable, when required, to roll up their sleeves and dive into legacy.\n\n\n\n\nBuild something challenging.\n\nThis isn't just another CRUD application. Your challenge will be to deliver a highly-available service with complex business logic being used by hundreds of businesses 24/7 to keep their operations running.  Our entity model is vast and a major part of our domain is synchronizing data with third party traceability systems. Explore the limits of your resourcefulness by designing human and automated systems that deliver consistent performance, reliability and scale whilst working with less-than-ideal third-party requirements and systems.\n\nSee if you fit our requirements.\n\nFor this role, we are looking for someone with the following characteristics:\n\n\n* 5+ years total engineering experience\n\n* 3+ years support engineering experience\n\n* 2+ years experience with engineering testing\n\n* Bonus:\n\n\n\n* Experience working product engineering on front-end and/or back-end applications\n\n* Familiarity with ES6/NodeJS & ReactJS\n\n* Bonus for familiarity with ASP.NET and AngularJS\n\n\n\n* Ability to acutely focus on company objectives and mission at hand.\n\n* Proven dedication to creating maintainable, functional, and reliable systems.\n\n* Ability to pass a background check; have appropriate work authorization\n\n\n\n\nYour Mission & Responsibilities:\n\n\n* Be the founding member of the Growflow Support Engineering team, set the culture, goals and workflows for the future of the team\n\n* Own the flow of communication between support and product engineering, acting as a filter/umbrella for issues that can be resolved by support\n\n* Innovate on new tools and processes to aide support in their mission of servicing customers\n\n* Work with product engineering to architect test plans to maintain a high bar for quality\n\n* Contribute to our culture by designing and developing with intention as well as our focus on continuous improvement.\n\n* Advise, mentor, coach and lead other engineers on projects, small to large, from start to finish.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, Testing, Executive, React, Cloud, Angular and Senior jobs that are similar:\n\n $65,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

Redox has experienced significant growth in the last year and is creating a brand new team dedicated to customer support. We are seeking a Technical Customer Support Manager to build out and lead this new team to help ensure we can remain focused on outcomes that are important to our customers. Dedication to handling front-line concerns and questions from our customers is critical to building and maintaining a level of trust that sets us apart from our competitors.\n\nThis group will work within our Integration Engineering team, who provides the technical backbone and support for all of our integrations. The Integration Engineers pride themselves on not only delighting our customers, but ensuring we maintain a toolbox full of robust, reusable tools to quickly and easily solve the toughest integrations. \n\nIf you enjoy building something from the ground up, solving for the root cause, and the sense of accomplishment that comes from solving ambiguous and challenging problems, then we want you as part of the team!\n\n\n\n\nResponsibilities:\n\n\n\n\n* Lead and grow the customer support team.\n\n* Continuously evaluate the performance and posture of the support team and develop a strong culture of process improvement. Have a progressive growth mentality.\n\n* Develop and sustain metrics and ensure we are meeting our customer service level agreements (SLA).\n\n* Bring visibility of our customer base to the organization. Provide recommendations for process, as well as product through customer reporting and feed-back.\n\n* Manage day-to-day operations to ensure requests are resolved in a timely and effective manner.\n\n* Ensure proper systems and team collaboration are in place to build and promote successful product releases and overall knowledge sharing.\n\n* Interact with other team members within the product, engineering, and customer success organizations to share and collect feedback.\n\n\n\n\n\n\n\n\n\n\nSkills and Experience Required:\n\n\n\n\n* 3-5+ years of experience in a healthcare integration technical customer service management role\n\n* Experience with traditional and modern data formats such as: HL7v2, C-CDA (CCD, QRDA, etc.), JSON, XML, etc.\n\n* Have a working understanding of APIs and web service protocols\n\n* Working knowledge of relational databases and SQL queries\n\n* Experience in providing technical support for a SaaS organization\n\n* Success in building and growing a team to meet changing company priorities\n\n* Passion for solving complex problems quickly and creatively\n\n* Excited about working in a constantly changing ecosystem\n\n* Comfortable with uncertainty and turning complex problems into actionable plans\n\n* Intellectually curious with a genuine desire to both learn and teach\n\n* Patient, agile, and able to grow with an expanding team and company\n\n* Lead by example as well as by direction and vision\n\n* Able to learn and understand new technical concepts quickly\n\n* Experience educating both technical and non-technical audiences on complex topics\n\n* Able to think and problem solve on your feet\n\n* Excellent communication and presentation skills\n\n\n\n\n\n\n\n\nAbout Redox:\n\nWhat We Do\nHealthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards agnostic and enables the secure and efficient exchange of healthcare data.\n\nThis approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.\n\nOther Stuff About Us\nRedox is an EEO company. We fully support the diversity of our team! Here's a recent blog post about our stance on diversity and belonging: Diversity at Redox\n\nWe believe in holding ourselves to a high standard of conduct. Here's how we think about this: Redox Code of Conduct\n\nSuccessful candidates must be eligible to be employed in the US, and must reside in the US.\n\nThank you for your interest in Redox! \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Executive and SaaS jobs that are similar:\n\n $70,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

Lead, Customer Success – Onboarding & Adoption\n(Remote | travel required)\n\nWe’re hiring a Lead, Customer Success for Onboarding & Adoption whose mission will be to drive delivery business value to our customers while leading and serving a team of Customer Success Managers (CSMs).\nIf you are an experienced Software-as-a-Service (SaaS) Customer Success or Customer Experience professional with demonstrable ability managing a team to drive customer business outcomes through user adoption of SaaS applications, Decisiv’s Vice President of Customer Success wants to hear from you.\nAs the Lead, Customer Success – Onboarding & Adoption, you will be the driving force behind our team of CSMs who help our customers achieve the desired business outcomes that led them to Decisiv’s products. Plus, you’ll be part of the fastest customer and user expansion Decisiv has undertaken, a critical part of successfully maturing and scaling Onboarding & Adoption processes and operations. In this role, you will report to Decisiv’s Vice President of Customer Success and will be his trusted lieutenant in maturing and scaling Customer Success at Decisiv.\n\nWHO YOU ARE\nTo be successful in this role, you should be passionate about things like:\n* Process Driven – designing Onboarding and Adoption processes that scale while also achieving the highest level of adoption for each Decisiv customer and their end users. \n* Data Informed – building data collection and analysis into processes to inform decisions\n* Customer Empathy – understanding end users, their responsibilities, their business challenges, and how they view technology and process changes\n* Organizational Change Management – Helping people and organizations change for the better\n* Hands-On – enjoying “getting hands dirty” by digging into complex operations \n* Problem Solving – breaking down ambiguous problems into concrete, manageable components and thinking through optimal solutions \n* Organization & Diligence – crossing the T’s and dotting the I’s\n\nABOUT DECISIV’S CUSTOMER SUCCESS TEAM\nOur remote-first Customer Success team is a group of self-starters who work remotely just as well as we do in-person. Our size means you’ll have ample opportunities to contribute to the future of our company while expanding your own skills. You’ll learn a lot here, and we want to learn from you. And while we will expect a lot from you, we also value your life outside of work and strive to offer an environment that affords time to recharge.\n\nWHAT YOU’LL BE DOING\nYou will be leading a team of CSMs to drive delivery of customer business value through onboarding and adoption activities while working closely with the VP of Customer Success to mature and scale Decisiv’s Customer Success operations. Some of your responsibilities will include:\nOptimizing and Scaling Onboarding & Adoption Team Processes and Operations:\n* Defining and overseeing standardized customer lifecycle processes and touchpoints\n* Creating a standardized Customer Success playbook and related materials (e.g., Success Plan templates) by customer segment and lifecycle stage\n* Achieving operational excellence within the Onboarding & Adoption Team\n\n\nDriving Delivery of Customers’ Desired Business Outcomes:\n* Finding ways for CSMs to deeply understand our customers’ business challenges, their desired business outcomes, and ways to help them address both\n* Defining, driving, and demonstrating the business value of Decisiv’s products and connecting that value to customers’ desired business outcomes\n* Methodically managing escalations from your direct reports, other Decisiv teams, and customers\n\nOwning OKRs and Other Metrics for Your Team:\n* Creating models and reporting mechanisms for things like customer health score, customer risk early warning system (e.g., product fit; onboarding; engagement/abandonment; customer sentiment), and team-internal financial and performance models\n* Supporting company and Customer Success OKRs and aligning Onboarding & Adoption OKRs and metrics to both\n* Regularly reporting on Onboarding & Adoption metrics to the VP, Customer Success\n* Routinely reviewing OKRs and other metrics with your team\n\nRecruiting, Coaching, and Managing the Onboarding & Adoption Team:\n* Maintaining a rigorous, fair CSM interview process that builds a pipeline of great candidates\n* Setting expectations and providing regular feedback on team and individual performance \n* Delivering regular training and coaching to your team\n* Performing common managerial tasks (e.g., scheduling, expense reporting) for your team\n\nQUALIFICATIONS WE REQUIRE\nTo be a viable candidate for this position, you must demonstrate to us that you have:\n* High ethical standards of conduct\n* Strong technical background and skills, especially with the products in our Customer Success tech stack: tools such as Slack, Zoom, JIRA, Confluence, Pendo, Full Story, Zendesk, Salesforce, Microsoft Office or Google Suite, and Business Intelligence (BI) tools like Jaspersoft and GoodData\n* Leadership, management, organization, communication (written and spoken), problem solving, and analysis skills\n* Provable ability to optimize and scale Onboarding & Adoption processes for a SaaS company\n* Experience from a Customer Success team at a Software-as-a-Service (SaaS) or technology company\n* Experience successfully managing a fully-remote team of 10 or more people.\n\nThe successful candidate will also have:\n* A Bachelor’s Degree from an accredited university or a minimum of 4 years of equivalent, directly-related experience leading some facet of a Customer Success team\n* The ability to work in the United States without Decisiv’s sponsorship\n* The ability to travel domestically and internationally without restriction, including holding a current passport or the ability to promptly obtain one. \n* A readily-available work environment:\n o With a strong, stable broadband internet connection that can handle Voice Over Internet Protocol (VOIP) calls, streaming video, and comparable high-bandwidth applications (at least 8 Mbps up / 1.5 Mbps down)\n o Where you can hold telephone and video calls or record video and audio content without interruption or distraction from background noise, activity, etc.\n\nQUALIFICATIONS WE REALLY LIKE\n* Experience at a SaaS or technology company that serves the transportation, heavy equipment, or power generation industries, especially parts and service management\n* Experience building an Onboarding or Customer Success team\n* Spoken and written communication skills in languages other than American English, particularly Spanish, French, Swedish, or Japanese\n* Live near a major transportation hub\n\nWHAT’S IN IT FOR YOU\n* A career opportunity to:\n o Lead and serve a dynamic and earnestly dedicated Customer Success team\n o Help mature and scale a growing SaaS company’s Customer Success organization\n* Work remotely when not traveling\n* Training, coaching, and support from a fun team\n o Lead and serve a dynamic and earnestly dedicated Customer Success team\n o Help mature and scale a growing SaaS company’s Customer Success organization\n* Work remotely when not traveling\n* Training, coaching, and support from a fun team\n \n\nPlease mention the words **NATION SYRUP ONE** when applying to show you read the job post completely (#RMy4xNDQuODcuMTMz). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Customer Support, Executive, Video, Microsoft and Travel jobs that are similar:\n\n $65,000 — $100,000/year\n

**Our mission:**\nIn 2017, one billion immigrants worldwide sent over $600 billion home to family and friends, dwarfing foreign governmental aid. In the age of cheap, quick transfers through services like Paypal and Venmo, these people are trekking to stores to pay fees averaging over 7% for transfers that typically take 24 hours or more.\nWave's mission is to change that by making sending money anywhere in the world easy and affordable. Since 2014, our app has allowed Africans in the US, the UK, and Canada to send money instantly to mobile money wallets in Kenya, Uganda, & Tanzania, saving our users over 70% relative to Western Union and MoneyGram.\nWe recently launched remittances to Ghana, where we're growing quickly, and are looking to rapidly expand throughout Africa in the next year. That's where you come in...\n\n**How you'll help us achieve it:**\nDelighting our users is a core value at Wave. Excellent customer support is essential to this, but difficult to scale. We're looking for someone with experience running and scaling a customer service team so that we continue to wow our users as we expand to new markets.\n\n**In your first few months, you'll** \n* Be responsible for seeing that our users receive the best possible experience when they contact us via phone, text or email. We get over 15,000 calls and texts each month!.\n* Grow, train, and evaluate our English-speaking Support Team, made up of 17+ hourly employees. \n* Turn your team into a feedback mechanism to help us improve both our internal and external product at an ever faster rate.\n* Build a French-speaking support team sourced out of Senegal to service our upcoming France to Senegal corridor.\n* Work with our Head of User Experience and Risk Support Manager to set metrics-based performance goals for your team. You'll then craft processes and feedback loops to help your team achieve these.\n* Create and perpetuate a Support Team culture centered on empathy for and empowerment of our users and transparent and constructive collaboration within the team.\n* Coordinate with our Internal Tools team to ensure the Support Team has the resources it needs to serve our users.\n\n**Requirements** \n* *You have a high-level of proficiency in both English and French.*\n* *You've had at least three years experience leading and scaling customer service teams that offer support over the phone.*\n* You feed off interacting with people and getting the best out of them.\n* You possess an analytical mind and enjoy looking at data to both track trends and develop your team.\n* You're passionate about Wave's mission, and excited to do what needs to be done to reach our customer experience goals.\n\n**Our company**\n* We are a distributed group of six engineers and twelve operations team members spread across three continents who are deeply passionate about our mission.\n* Each quarter, we go on a five-day retreat together. In 2018, we've been to Vancouver, Lisbon and Austin.\n* We play in bands, teach dance classes, run Vipassana retreats, played semi-pro basketball, and built tools to help Doctors' Without Borders respond to the Ebola crisis. \n\nPlease mention the words **TRAY PERMIT BARREL** when applying to show you read the job post completely (#RMy4xNDQuODcuMTMz). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Teaching, English Teacher, Customer Support, Executive, English and Mobile jobs that are similar:\n\n $65,000 — $110,000/year\n

Do you enjoy working with customers to find and resolve bottlenecks within complex systems? Do you get bored doing the same tasks every day? Do you get excited coming up with creative solutions to hard problems? Broadway is looking for a master troubleshooter for the fast-paced trading floors of some of the world's largest financial institutions. This is a unique opportunity to flex every ounce of technical muscle you have to enhance, debug, and fix the inevitable glitch on trading systems that are responsible for billions of dollars of notional a day.\n\nThis is not your typical support desk, nor is it for the faint of heart. This is your opportunity to be at the forefront of one of the most exciting areas in financial technology – electronic trading. It requires a geek-meets-adventurer personality that thrives on facing challenges head-on in new and unfamiliar environments. You will be backed up by our world-class team of developers and have an arsenal of diagnostic tools at your disposal.\n\n**Responsibilities:**\n- Interacting with a wide spectrum of people at customer sites, from heads of trading desks to developers to systems administrators.\n- Handling pressure-filled situations involving millions of dollars of trades while remaining cool and collected\n- Thinking on your feet to address issues ranging from missing trades to exchange connectivity problems to system outages.\n- Proactively preventing future problems by coming up with both tactical and strategic solutions\n\n**Requirements:**\n- Must be bilingual in Japanese and English\n- Must be willing to work Tokyo business hours\n- Previous experience in a customer support role - trading support experience is a MUST\n- Strong attention to detail, self-management, initiative, discipline, and follow-through\n- Exceptional problem solving ability\n- Excellent written and verbal communication skills\n- Unrelenting dedication to customer success\n- Familiarity with SQL and databases\n- Bachelor’s Degree - economics, business, or engineering preferred\n\n**Strongly Desired:**\n- Familiarity with at least one scripting or object-oriented programming language\n- Experience working with UNIX/Linux\n\n*Broadway Technology is a leading provider of advanced high-performance financial trading solutions for electronic fixed income markets. Our proprietary software platform is an open, flexible, complete solution for screen and automated trading operations of any size and complexity. We've delivered some of the world’s most advanced trading systems to premier global banks, proprietary trading groups, and hedge funds. Our software manages billions of dollars in transactions across five continents daily. We hire developers who thrive on building the most advanced technology. We take a rapid, methodical approach to development, and we focus on creating solutions that solve our clients’ immediate needs, yet can evolve and scale as needs change. We also believe that creating the best technology is not enough. We have a deep commitment to providing the best service and support in the industry. We partner with our customers to solve the hardest problems they face and ensure they achieve their goals. We are hands-on and solutions-oriented, and we understand that we succeed only when our customers succeed.* \n\nPlease mention the words **WONDER SUBJECT MASS** when applying to show you read the job post completely (#RMy4xNDQuODcuMTMz). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Teaching, English Teacher, Finance, Customer Support and Non Tech jobs that are similar:\n\n $60,000 — $100,000/year\n

\nTXODDS is looking for an Integrations and Dev Support person to join its growing team. \n\nWe provide a range of XML/JSON APIs and publish/subscribe real-time data feeds to customers and so experience of technical customer support in similar environment would be key. The attributes we are looking for include:\n\n\n* Great at problem solving, troubleshooting and take pride in solving particularly tricky issues, whilst working closely with customers and across the business.\n\n* Willing to go the “extra-mile” to help resolve customer issues.\n\n* Very strong technical investigation and problem solving skills.\n\n* You will identify, research and collaborate with other teams to help resolve technical issues and communicate with customers and users to report on the status and resolution of issues.\n\n* You will have exemplary communication skills that instil confidence in customers and colleagues and work proactively with these stakeholders to identify trends and issues.\n\n* Experience of working with both development and operations teams is important as you will need to understand change control, release procedures to coordinate both internally and with customers\n\n\n\n\nResponsibilities\n\n\n* Managing and forming technical relationships with customers support, development and infrastructure teams.\n\n* Preparing new user access and providing integration support for the customers development lifecycle.\n\n* Authoring and updating customer product technical documentation (User Guides,  How To guides, Helpdesk FAQs/Self-help portals )\n\n* Providing internal product support to development, commercial teams.\n\n\n\n\n\n* Providing 2nd/3rd line support to the Helpdesk\n\n* As sports are 24/7/365 then some out of hours work, on-call rota should be expected\n\n\n\n\n\n\nGood technical knowledge of at least some of the following:\n\n\n-              ActiveMQ or similar messaging platforms\n\n-              Familiarity with JSON/XML APIs\n\n-              SQL (Postgresql, Impala, MySQL)\n\n-              Centos (Linux) shell scripting\n\n-              Office 365 (Excel , Word)\n\n-              ELK Stack ( Kibana, Elasticsearch ) building dashboards\n\n-              Grafana configuration, building dashboards\n\n-              Experience of building code with Maven/Java, Visual Studio/C#\n\n-              Javascript/HTML/CSS\n\n-              Confluence/ JIRA\n\n-              Technical documentation authoring ( Topic based authoring/Madcap Flare )\n\n-              R language/R Studio\n\n-              TIBCO Spotfire ( or similar visualisation products )\n\n-              Puppet \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Elasticsearch jobs that are similar:\n\n $55,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nPioneering advancements in blockchain technology infrastructure, Blockstream is the leading company extending Bitcoin at the protocol level to support a broad range of new asset types and financial markets. Blockstream supports values of decentralization, privacy, end-to-end security, user control, and open, permissionless innovation.\n\nAs a DevOps / Production Support Engineer you will be responsible for all aspects of operational maintenance and incident response for a 24x7 mixed cloud and bare metal Linux production operations environment. You will oversee day to day deployments, ensuring that service SLAs are met, and responding to outages as necessary.\n\nIdeally, you have experience in both formal operational roles -- a NOC  or equivalent environment -- and in startup DevOps or SRE roles. You will have the ability to work creatively within a standard set of operational guidelines. You thrive on well-defined process and you are proactive about ensuring that operational process bridges the gap between expectation and real-life experience.\n\nYou will enjoy a fast-paced creative atmosphere of a well-funded FinTech Series A startup, multitude of growth opportunities, excellent compensation and benefits, flexible working schedule, and an option for telecommute.\n\n*** A strong preference is given to the candidates living in Europe or in Asia.\n\nResponsibilities:\n\n\n* Oversight of Operational Environment: You will be responsible for being aware of the state of a running system and being familiar with every piece of it; you will be the first person to notice indications of operational anomalies and be capable of responding proactively well before an incident becomes service affecting.\n\n* Change Management: You will be responsible for managing changes to the running system in order to maintain SLAs. You will work closely with Engineering to track changes during development, at the point of deployment, and in production.\n\n* Ownership of Infrastructure: You will own, as part of the Production Services team, the infrastructure required to maintain production services, including monitoring and notification services, network infrastructure, and cloud service accounts.\n\n* Engineering Support: You will support ongoing Engineering efforts and provide input into systems design in support of SLAs. You will provide Engineering with day-to-day technical support and provide support for development environments.\n\n* Customer Interactions: You will act as the primary liaison with external customers in relation to production business-to-business services and will maintain relationships with vendors and service providers.\n\n\n\n\nRequirements:\n\n\n* 5+ years of experience in a formal operational environment (Data Center or ISP NOC or equivalent)\n\n* Understanding of operational responsibility and ability to own running services with little oversight.\n\n* Ability to perform all aspects of Unix / Linux server administration in Cloud and bare metal environments.\n\n* Exert Shell scripting skills\n\n* Strong Cloud experience (AWS, Google Cloud Services, Azure)\n\n* 24x7 Operations Experience\n\n* Security Orientation: genuine enthusiasm for all aspects of security -- network, physical, operational.\n\n* Comprehensive understanding of security practices in a distributed environment.\n\n* Ability to work with Software Engineering to ensure operations-focused systems design.\n\n* Experience with a subset of languages: Python, Ruby, Go, Rust, Javascript\n\n\n\n\nPluses:\n\n\n* Experience in DevOps and test/deployment automation\n\n* Network Engineering experience\n\n* Server Hardware experience\n\n* Data Center experience\n\n* Cluster administration experience\n\n* Software Engineering background\n\n* Bitcoin miner experience\n\n* Financial systems experience\n\n* Telco / ISP NOC or Operations background\n\n* Big Data experience\n\n* Chef / Ansible / Puppet etc.\n\n* GitHub or other repositories\n\n\n\n\nTo Apply:\n\n\n* Please share your resume in PDF, text or Word format. And we love to read Cover Letters!\n\n* Please share your own projects, Open Source contributions for immediate review\n\n* Tell us why you would be excited to work for Blockstream\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to DevOps, Engineer, Customer Support, Cloud and Linux jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

You are passionate about open source technology, public cloud, containers, devops and modern application architectures and workflows? Then you might be the person we’re looking for!\n\n## About the role\n\nFor the *Customer Success Circle* we are looking for a person that can fill the role of *Customer Lead Engineer* as primary role. This role would ideally by combined with a more technical role that we have open (check our other openings).\n\nSkyscrapers has various kinds of customer stacks ranging from custom built cloud platforms based on CodeDeploy to the fully standardised container based platforms we've been building lately. The Customer Success circle is the group that works directly with our customers to deliver that technology and provide the necessary guidance.\n\nPeople in the Customer Lead Engineer role work with our customers to deliver the right technology, make sure they can use it and that the cooperation evolves in the right (technical) direction.\n\n## Your key responsibilities\n\nThis role is a combination of technical first point of contact, hands-on technical advisor and trusted liaison between both companies.\n\n* Be the main liaison between the customer’s development/ops and our team(s)\n* Communicate important events (roadmap changes, operational issues, …) to all stakeholders\n* Ensure operations go smooth for your customers\n* Support operational coverage of all customers, follow up and solve incidents\n* Bring customer feedback to the attention of the right circles in Skyscrapers\n* Align Skyscrapers Reference Architecture and customer roadmaps\n* Understand customer business, culture, challenges and direction\n* Integrate customers in our way of working (process, guidance & education)\n* Follow up customer work (setups, changes, etc) as they are handled in the Skyscrapers organisation.\n* Participate in a 24/7 rotation and emergency response (company wide) and some other non-24/7 shared responsibilities\n* Potentially take up other roles as well (secondary roles)\n\n## Interested?\n\nInterested? You can find [a more detailed description of the role here](https://skyscrapers.eu/jobs/lead-engineer). Also be sure to check out [the general jobs page for more important information](https://skyscrapers.eu/jobs). \n\nPlease mention the words **DEAL BORDER PULSE** when applying to show you read the job post completely (#RMy4xNDQuODcuMTMz). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to DevOps, Cloud, Engineer, Customer Support and Executive jobs that are similar:\n\n $70,000 — $120,000/year\n

\nPlatform.sh the award-winning PaaS solution from Paris, France, is looking for talented Python and Go developers with great Linux systems skills who are passionate about customer success, security, and application uptime.\n\nOur customer base spans thousands of web applications in > 100 countries consuming 10s of thousands of CPUs on four different public clouds. We were shipping containers before Docker, our sales team can explain the CAP Theorem, and our marketing director programs Haskell. We're hardcore technologists with equally hardcore customers. \n\nWe can clone whole running systems, including the state, services, and topology in a matter seconds, but we want to be able to run that on any developer’s local box. Want to help us finish that?\n\nThe main API to operate and orchestrate our clusters of LXC containers is Git; our customers need on-boarding and training before they can master the Platform.sh fu. Are you good at explaining technology to people?\n\nWe need to automate more of the Puppet magic. We need to have more auto-healing on the high-availability clusters. We need more performance out of our multi-protocol ssh proxy. We need work on our CEPH Implementation; We need to get our fabulous Debian package generation streamlined and faster. We need… great ideas on how to make Platform.sh even better, and someone who can help our customers overcome the bumps in the road. Interested? Join us!\n\nThis position involves 20% engineering and 80% provisioning, onboarding, and customer support (including on-call). You can work from anywhere. Occasional travel to places like Paris, France, may be required. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, Ops, Python, API, Travel, Marketing, Sales and Linux jobs that are similar:\n\n $70,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

As a key contributor to the Enterprise Identity and Access Management (EIAM) Security Operations team, you will have the opportunity to get close to the latest technology in Web and Security applications. You will be responsible for product implementations and environment support for a suite of critical security products with a primary goal of ensuring stable and available systems.  Successful candidates will ensure proper proactive application monitoring, respond quickly to notifications of potential problems and ensure proper problem follow-up.\n\nResponsibilities\n\n\n* Provide operational support for EIAM business critical applications and collaborate across business units on technical solutions and processes\n\n* Maintain stable and reliable application environments\n\n* Provide rotational 24/7 on-call application support\n\n* Manage and coordinate software/hardware currency\n\n* Work on support initiatives to provide on-going increased operational efficiency\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior and Customer Support jobs that are similar:\n\n $55,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

Looking for a multi-faceted role, supporting an organisation that makes a difference? \n\nHelp support, run and develop the internal IT operations of The IHTSDO - the non-profit terminology standards development organisation that's benefiting healthcare and clinical advancement worldwide.\n\nOur team of researchers, software engineers and core function staff all work from home. We're proponents of open source technology and our infrastructure is cloud-based. We're part of a wider community that's relying on our technology, and our own IT operations must stay usable, be robust and scale as we evolve.\n\nMentored by our Head of Technical Services and, working closely with our DevOps Lead, we need you to turn your hand to many things, including; software engineering environments running Confluence and JIRA; collaborative tools and our support desk; the systems behind our website and intranet; and our cloud infrastructure. \n\nThere are many new projects and milestones ahead. We share your passion for continuous improvement, adopting relevant new technologies and finding better ways of working.\n\nUpcoming projects:\n\nEnhancing and supporting new collaborative working tools and services based on the Atlassian suite of tools\nProvide world class support to our end users for the tools we use to run the organisation and our communities\nContributing to the IT operational roadmap, policy, process and documentation\nDelivering new services, resources and improvements on a per project basis\n\nAbout you:\n\n- You're ready for a mid-level role in IT operations support\n- You have excellent user empathy and good judgement\n- You learn quickly and you're adept at finding effective workable solutions\n- You have a Computing related degree, or an equivalent understanding of computer science\n- You're familiar with JIRA and Confluence and can administer these environments\n- You have supported and managed Google for Work services\n\nOur current systems run - mentoring provided:\n\nAtlassian suite; JIRA and Confluence | Google for Work | nginx | Freshdesk | continuous integration | Jenkins | Ansible | Continuum | Maestro | Maven | SVN | GitHub | Trello | Apache | PostgreSQL | MySQL | Java | Angularjs | Amazon Web Services | open source | and more\n\nSalary and benefits:\n\n- £35,000 – £50,000 or equivalent \n- 25 days paid holiday + bank holidays | discretionary home office setup assistance | laptop | expenses\n\nAbout us:\n\nThe IHTSDO is a non-profit clinical terminology standards organisation with 27 member countries worldwide. We seek to improve the health of humankind by fostering the development and use of suitable standardised clinical terminologies, notably the ‘SNOMED CT’ product, in order to support safe, accurate, and effective exchange of clinical and related health information. The focus is on enabling the implementation of semantically accurate health records that are interoperable. www.ihtsdo.org\n\nLocated: home based (within two hours' travel of UK)\n\nStart date: asap, by end of January 2016\n\n\nExtra tags: Atlassian, JIRA, Confluence, Cloud IT, Technical Support, Systems Developer, DevOps \n\nPlease mention the words **MESH TARGET PRIVATE** when applying to show you read the job post completely (#RMy4xNDQuODcuMTMz). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Jira, DevOps, Cloud, Engineer, Customer Support, Developer, Digital Nomad, Amazon, Java, Travel, Apache and Nginx jobs that are similar:\n\n $70,000 — $120,000/year\n

DIRECTOR OF CUSTOMER SUPPORT\nThe Director of Customer Support will have responsibility over our Product Support and Trust and Safety teams, both critical parts to the success of luly.com. This is a multi-faceted role, managing both the day to day operations of the Support team and workload, while also focusing on the continual growth and improvement within the team. As Director of Customer Support you will have the ability to positively impact the product strategy and direction from a supportability and functionality perspective.\n\nEnsure the highest possible level of top quality Customer Service and communication to our customers\nWork with the Support Team to develop individual training plans to provide them with the skills required to maximize employee utilization and to deliver superior customer support\nCreate, implement, standardize and enhance processes within the team\nWork collaboratively\nDevelop and deliver regular performance feedback and coaching to achieve optimal execution for each member of the support team\nHandle difficult or escalated customer issues with diplomacy and tact insuring issues are resolved and effectively communicated in a timely and professional manner\n\nProactively identify ways to improve the customer experience that ensures high customer satisfaction and retention rates\nUtilize existing or establish additional metrics to insure the support organization is running at optimal levels at all times\n\nAbility to work well with people and communicate effectively both internally and with customers\nStrong mentoring/coaching skills related to developing employees to work witcustomers\nCultivate a winning culture measured by high retention and employee satisfaction, resulting in superior performance\nAnalytical reasoning skills – uses metric and KPI methodology to constantly review and enhance team performance and efficiency\nGood at problem solving and a logical thinker.\nAbility to quickly learn software\nStrong work ethic and entrepreneurial approach\n \n\n#Salary and compensation\n $60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City