### Senior Customer Support Specialist\n\nCustomer Support enables educator love for Aula! The team ensures the sustainability of the changes through reactive support but also proactive support by communicating best practices on all interactions and delivering engaging webinars\n\nCustomer Support is a knowledgeable trusted partner for our community to represent their voice internally, thinking critically around the services and support, and challenging the status quo to drive customer satisfaction is what you'll do best.\n\n\n\n**TL;DR**\n\n* Permanent - Fully remote - $45,000-$73,000 (Depending on experience and location) - US - EST timezone\n* Ensure all our users receive the same, outstanding level of support during low and peak seasons, delivering mind-blowing proactive and reactive support with the highest level of quality to exceed our users’ expectations to maintain our CSAT above 94%.\n* Diagnose and troubleshoot escalated product issues/bugs and apply creative solutions for resolution/workarounds independently.\n* Coach and educate users via live training to encourage platform engagement\n\n**Outcomes**\n\n* Efficiently unblock technical/non-technical partners via our support live channels maintaining our high partner satisfaction\n* Guide educators and learners on their Aula journey delivering live trainings, and also contributing in our help centre\n* Be the strategic voice of Product Support working on cross-functional projects to maximise Educator Love\n* Be a part of a high-performing and inclusive team that values autonomy.\n* Work with your teammates to set high goals — and celebrate success when we hit them.\n* Contribute to building a collaborative, productive and friendly remote workplace\n\n\n**About you**\n\nA technical aptitude for, and experience troubleshooting web applications and mobile applications in a Saas environment.\nPrevious experience (4+ years) in a customer support or customer success role with a demonstrable history of regularly exceeding targets.\nExperience creating and delivering training/help centre documentation\nUsed Zendesk before.\nWorked closely with product development teams.\nExcellent problem solving and analytical skills with great attention to detail.\nExcellent written and verbal communication skills in English.\nThe ability to multitask and keep up with a fast-paced start-up environment.\n\n**About Aula**\n\nOur virtues are what makes Aula as an organisation unique.\nOur commitment to diversity and inclusion should not be mistaken with building an organisation where 8 billion people would thrive. We lean into what makes Aula unique: we’re building an inclusive, high performing, organisation where high performing people are silly ambitious about improving education - at scale.\nWe judge our virtues by what we do, not what we say.\n\nOur virtues are\n🚀 Silly Ambitious\n\n🔍 Uncomfortably Focused\n\n🗣 Transparent by Default\n\n\n\n**A fair chance**\n\nEvery role in the Aula team is open to applications from all sections of society. We believe in the superpowers and potential of everyone; regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other difference that makes you, well, you.\n\nMore than just encouraging your application, we're committed to conscious inclusion that (we hope) cultivates an ethos of belonging, connection and shared purpose. It’s this philosophy that drives us towards our mission, and we open our doors to those who share these motivations. \n\nPlease mention the words **CLAIM BALL FILM** when applying to show you read the job post completely (#RMy4xMzMuMTEzLjEwMQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $40,000 — $70,000/year\n \n\n#Location\nUS Remote - EST Timezone

We are seeking a customer-focused, highly energetic, individual to join our team as a Customer Success Manager responsible for onboarding and enabling our large number of clients on to Web and App platforms.\n\nThis role will act as an advisor for our mobile offering + done for you service for customers, and will have a variety of customer facing engagements to help our customers hurdle the challenges preventing them from getting maximum value from the product.\n\nThe ideal fit will be able to think strategically and execute tactically, experienced in leading customer interactions, detail oriented, articulate and credible with the ability to listen effectively and provide clear advice.As part of the Customer Experience delivery, you will require proven customer facing skills within the technical domains of WordPress, training and support.\n\nThis individual will work closely with our customer support teams, product teams and lead training and development.More-so, design and lead 1:1 and group user training sessions to make a direct impact on achieving BuddyBoss’s customer activation and retention targets.\n\nTo that end, the Customer Success Manager must approach the customer experience as an ever-improving initiative.\n\nKey Accountabilities:\n\nTrain and onboard BuddyBoss’s customers to ensure they understand how best to use our products and services effectively to meet their goals.\nLead regular group webinar trainings for our customers with Q&A to address use-case challenges and make relevant recommendations\nLead in creating and curating content such as recorded videos and guides to educate your customers\nMonitor the customer engagements and experience, and intervene with proactive education when customers are not effectively using our products and services to achieve the value they expected\nWork alongside our Marketing Teams, to create test playbooks and new program ideas to drive customer engagement and speed up the delivery process\nAdvocate for the customer; Provide updates to internal cross-functional partners (Product Management, Product Development, Sales) on customer perspectives, risks, strategic insights, issue resolution activities and expansion opportunities\nPossess a strong understanding of BuddyBoss’s products and services, and use the wide variety of use-cases as well as product management best practices; be able to articulate how both align with the customers' strategies and desired business outcomes\n\nKey Skills:\n\nStrong technical knowledge of WordPress with the ability to troubleshoot technical issues.\nMust be able to demonstrate effective oral and written communications skills\nStrong interpersonal and collaboration skills\nExhibits decisive problem solving ability\nAbility to work well within a team setting\nWorking knowledge of product challenges in relation to overall market\nComputer proficiency; solid knowledge of word text programs\nProficiency in conducting live webinars / virtual training sessions with facilitation experience, managing multiple learners, breakout rooms and Q&A sessions\nSkilled in creating / recording tutorial videos with both screen share and camera setup to be able to demo mobile apps\n\nExperience:\n\nAt least 3 years in a customer relationship role; either in Customer Success, Technical Training or Customer Support\nExperience working with SaaS / product management teams strongly preferred\nDemonstrated skills in managing customer relationships for a managed services and / or Technical product offering\nUnderstanding and passion of product management, agile and software development practices a major plus\nA clear and concise communicator, confident and experienced in both 1:1 and group customer presentations\nDemonstrated curiosity that drives you to seek understanding of customer needs and an ability to uncover insights into broader objectives.\nHighly motivated and team oriented\nOrganized with exceptional follow through\nWhen Applying:\n\nPlease include a link to a 90-120 seconds video where you explain why you will be a great fit for this position. Thank you \n\nPlease mention the words **COMMON POSSIBLE PANIC** when applying to show you read the job post completely (#RMy4xMzMuMTEzLjEwMQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $40,000 — $60,000/year\n \n\n#Location\nWorldwide

At Highstreet it is our mission to deliver the world’s best Mobile e-commerce experience with beautifully designed apps for fashion and lifestyle brands. Are you that person that gets SaaS business but also loves mobile technology and design? Then we'd love to meet you! \n\nWe are looking for a Technical Customer Success Manager who helps customers like G-Star RAW, Jack & Jones and Scotch & Soda grow their business by using our platform technology.\n\n**Challenges & opportunities**\n\nIn this super-fun and challenging role, you are the number one go-to for our clients if they have any technical questions regarding our platform. You evangelize our vision and help the brands on our platform get the most out of the technology we offer. You are also accountable for end-to-end execution of a variety of technical projects and lead the onboarding of new customers to our platform. Here are a few of your tasks:\nProactively reach out to your accounts, point them to opportunities to make sure they offer the best possible app experience to their customers.\nEducate and inform customers about new technology we deliver and how they could use that. Then drive the projects with them to deliver the features.\nIdentify potential issues before they turn into problems and always be available to help. You provide 'tier 1' support to your accounts and provide troubleshooting via phone, web-based tools and emails and work directly with internal development teams to solve the issues.\nManage customer-specific implementation projects (eg enabling a new set of features for one of your customers). You manage the successful delivery of your projects in terms of time, quality and costs.\nEnabling new clients to integrate with our platform. This is achieved via a thorough understanding of client business requirements, current and emerging app development technologies and excellent knowledge of the solution Highstreet offers.\n\n**Who are you?**\n\nYour education is in business and you love technology, or you have an education in technology and love business and working with clients. Past experiences with any e-commerce platforms (such as Magento or SFCC) will help to accelerate your role. On top of that, we are looking for the following skills:\nYou have strong communication and listening skills. This involves active listening, presentation, writing and consulting. You know how to manage customer expectations.\nYou are very service-minded and understand that responsiveness is one of the pillars of being a great counterpart for your customer. You want to deliver, meet and exceed the customer’s needs, while at the same time being able to push back and defend platform choices that we have made. Being able to say no in a gracious way is an art you need to master.\nYou’re able to identify details while keeping the bigger picture in mind. Although you understand that responsiveness is key, you don’t jump into solutions right away.\nYou know how to manage on-time, on-budget and on-quality service and how to take Project Management and Service Delivery to a higher level.\nYou work in a structured way, know how to set the right priorities, and you have strong organisational skills\nIn general, you have good analytical skills, inquisitive attitude, and you can speak and write in English (our main company language).\n\n**A few examples of projects you’d be working on:**\n* Help customers (the brands we work for) expand to Asian countries like Korea and Japan.\n* Help customers prepare for Black Friday.\n* Help customers adopt our Personal Push API and inspire them on how to use it.\n* Help customers roll out App Clips in their retail stores.\n* Connect Klarna payments to the customers app checkout.\n\n**Benefits**\n* Flourish in a culture of trust, ownership, and standard of excellence;\n* Speak English in a company with people of 7 different nationalities;\n* Work remotely whenever you want;\n* The best tech needed for your job;\n* Possibility to work from our HQ at the heart of Utrecht. Next to the flagship stores of many of the brands we work for;\n* Delicious lunches provided daily;\n* We pay 70% of your Pension plan;\n* Company-wide outings & events.\n\nWe can only consider candidates who hold a valid EU Passport or Dutch work permit. \n\nPlease mention the words **SAFE FATAL EXCESS** when applying to show you read the job post completely (#RMy4xMzMuMTEzLjEwMQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $55 — $60/year\n \n\n#Location\nEurope

# About the Company\nAt BuddyBoss, we help organizations and individuals sell courses, memberships and build online communities. We are passionate about helping our customers succeed. We provide them with the web technology, mobile app technology and a range of Done For You services, to help them succeed in building their online platforms and businesses.\n\nWe have strong work ethics, we love to build cool stuff and we have a strong focus on our customers’ experience. \n\n# Your Impact\n* Working in our customer support team means that you will be the face of our company. On each interaction, you will have the opportunity to provide a world-class experience for our customers. This is what our customers will remember of our company. \n* You will embrace change and keep a positive attitude when faced with a challenge while you work on solving the issue either autonomously or collaboratively with other team members. \n* Our customers are launching their online platforms and businesses to create an impact of their own. Your role is to help them reach their goal in a smooth and effective way. Every problem you solve helps our customers create success for their own audience. \n* A typical day will generally look like this\n* Provide support via live chat, forums, tickets, and one-on-one screen-share sessions. Make quick tutorial videos to send to customers. Work on a small development task for a customer. \n* Help customers use our web and mobile app products. \n* Troubleshooting, investigating, and creating detailed bug reports.\n* Building a community of support by sharing knowledge and helping team members around the world.\n\n\n# Required Skills & Experience\n* You have good experience with WordPress, HTML5, Javascript, CSS3 and responsive design. \n* You have good knowledge in PHP and object oriented programming.\n* You have a basic knowledge of Linux Command Line.\n* You have experience working with Git or other version control systems.\n* You are passionate about web technology and you actively stay up to date with the latest trends and techniques in web development and customer support.\n* You have ideally, 1-2 years experience working in technical support or a customer service position. \n* You have the ability to quickly and effectively troubleshoot, analyze and identify issues and solutions. You can work autonomously to come up with the right solution for our customers. You also work well with peers to collaboratively find a solution to issues faced by customers. \n* You have strong written and verbal communication skills. You are fluent and articulate in the English language. You can accurately type 40 – 60 words per minute. You know how to establish a professional, friendly, and empathetic dialogue with customers.\n* You know how to multitask and handle multiple requests at once with effective prioritization. \n* You enjoy working with a team, and you demonstrate a willingness to share your knowledge with your peers and other team members. \n* You care about our customers and leave them feeling understood and helped on every interaction. \n* You can adapt to change. Our company is changing and growing fast, and who knows what skills will matter most tomorrow. Flexibility is important.\n* Bonus Skills & Experience\n* Previous phone support experience\n* Experience working with BuddyPress\n\n\n\n# Compensation & Benefits\n* Competitive Salary\n* Work from Anywhere\n* Be part of a fast growing startup and create impact\n* Work with a global team spread over 11 countries \n\nPlease mention the words **BUS MYSTERY FLEE** when applying to show you read the job post completely (#RMy4xMzMuMTEzLjEwMQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nWorldwide

# **The short version ⏳**\n\n**Mission:** Be a key, strategic member of our Product Support Team, and deliver ***"Educator love"*** by a thorough understanding of Aula, the platform and our partners (a community of 50k+).\n\n**Why:** Engagement is one of the most strongly-correlated predictors of success in learning. We are shaping how teachers teach and making every student feel a part of their classroom.\n\n**Who:** You are a natural-born problem solver with a partner-first mindset. You're not phased by challenges (let it be technical troubleshooting or solving complex client queries), and relish working in an ever-changing environment where no two days are alike.\n\n## What is [Aula](https://aula.education)? 🐝\n\nAula is a remote-first 30-person education startup building a learning experience platform.\n\nOur mission is to make engaging teaching and learning the norm.\n\nWe work with institutions like Coventry University and Glasgow University.\n\nThink of Aula as the heart of a university's digital campus: a shared space that brings together students, staff, and educators.\n\nRead more here:\n\n[This is Aula](http://www.notion.so/This-is-Aula-b8f80a8dd77e47858010b8a6ea553ca2)\n\n## 🛠The Role: Senior Product Support\n\n\nAs a strategic member of our Product Support Team, ***you'll ensure the highest level of support to the Aula partner community***. Thinking critically around the services and support, and challenging the status quo to drive customer satisfaction is what you'll do best.\n\nBy developing an expert-level knowledge of the entire Aula platform, you'll ensure all our users receive the same, outstanding level of support during low and peak seasons. You'll thrive to achieve the highest level of quality possible and will coach and educate the wider Product Support Team and our educator community to encourage engagement. \n\nWe are one of the fastest-growing Higher Education platforms in Europe, we currently have a 50k (and growing) community of Aula users. We work under the model of 'following the sun' so support is there for our clients 24/7. We believe that support is not a cost centre for us, but it's a strategic advantage!\n\n- We on average ***solve 500 tickets per day, with a median 30-minute first-reply time and 2 hour resolution time***.\n- Recently, we discovered an issue that wasn't directly our fault around student enrollment. We put together a new way to fix it, and in less than a week had fixed over 2000 enrollment issues so that students weren't blocked from learning.\n\nThis is an opportunity to think big and impact the way we support our customers from day 1! This role will give you the opportunity to be the strategic voice of our users and helps us build the world's best product support function ever.\n\n***In this role, you will;***\n\n- Communicate best practices ensuring our users’ needs are met using the Aula platform to improve user satisfaction.\n- Ensure all users receive the same, outstanding level of support during low and peak seasons, delivering mind-blowing support with the highest level of quality to exceed our users’ expectations taking a minimum of 30 tickets/day whilst maintaining CSAT above 94%.\n- Coach other team members on quality to constantly exceed personal and team goals.\n- Diagnose and troubleshoot product issues/bugs and apply creative solutions for resolution/workarounds independently.\n- Coach and educate users via training to encourage engagement.\n- Make specific recommendations to significantly reduce ticket volume.\n- Change the operations of other teams through feedback and escalation of issues.\n- Provide input on processes to drive efficiencies (automation, content etc.)\n- Run and communicate small cupcakes to improve team effectiveness.\n\n# **We’d love to hear from you if… 🔍**\n\nYou have\n\n- A **technical aptitude** for, and experience troubleshooting web applications and mobile applications in a Saas environment. (It would be great if you had a basic understanding of APIs)\n- Previous experience (4+ years) in a technical support/customer support role.\n- A demonstrable history of regularly exceeding targets.\n- Experience creating and delivering training.\n- Used Zendesk before.\n- Worked closely with product teams.\n- Excellent problem solving and analytical skills with great attention to detail.\n- Excellent written and verbal communication skills in English.\n- The ability to multitask and keep up with a fast-paced start-up environment.\n\nYou\n\n- Appreciate the value of diverse and inclusive teams.\n- Thrive in caring and direct feedback environments.\n- Like to improve your process as much as you like to improve your product.\n- Respond positively to change, demonstrating flexibility in shifting priorities with seasonality (and sometimes with weekend work)\n- Like to think outside of the box to continuously improve the way we work. \n\nPlease mention the words **BECOME DISCOVER FLY** when applying to show you read the job post completely (#RMy4xMzMuMTEzLjEwMQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $64,000 — $73,000/year\n \n\n#Location\nCST +/- 2 hours

Hey there! 👋 \n\n\n\n**Carb Manager** is the #1 diet and fitness app for people on low carb and Keto diets, available on iOS, Android, and the web. Altogether, we've helped millions of people lose weight and achieve their health goals. We consistently rank over 4.8/5 on the iOS App Store and Google Play with over 500,000 reviews. Check out our hashtag on Instagram, with thousands of enthusiastic posts! 🥑🙌\n\n\n\nWe're growing rapidly. 2020 was a breakout year for Carb Manager, and we’re soon launching a whole new version of our app. It’s an exciting time!\n\n\n\n### About Our Company\n\nCarb Manager is fun and casual, with a strong “start-up” vibe, though our product has an 11-year history. We chit chat, send GIFs, discuss current affairs, TV shows, and share pet photos 🐓 in our Slack channels.\n\n\n\nWe've always been a 100% remote company.\n\n\n\nThis is a fantastic company to work for that puts employees first and offers:\n\n\n\n* The benefits of a remote lifestyle \n\n* The reach and impact of an established brand\n\n* The energy and dynamism of a startup\n\n* The stability of a profitable company with strong financials\n\n* A creative, entrepreneurial, friendly, and supportive culture\n\n* The ability to make a real, positive impact in the world\n\n* Competitive pay\n\n* Yearly company retreats (post-pandemic)\n\n* Direct access to the founder/CEO\n\n* The ability to create and define your role\n\n* Growth potential\n\n* Paid subscriptions to any tools or services required to crush it in your role\n\n* A kind, endlessly interesting, and international team\n\n\n\nFull-time positions include:\n\n* Comprehensive health/dental/vision benefits\n\n* 401(k) (available in the US)\n\n* Paid parental leave\n\n* Generous vacation time and 12 paid holidays\n\n\n\nWe are open to filling this position on either a full-time or part-time basis.\n\n# Responsibilities\n As part of a team that acts as the primary point of contact between our company and our customers, the role of the Customer Support Specialist is truly vital. We're looking for an amazing person who can provide thoughtful, empathetic, and technically sound support and advice to our customers, whether they are just starting out, have encountered a problem, or just want to provide feedback. This role requires a mix of tech savvy, writing talent, communication skills, and the ability to easily convey technical information to a general audience.\n\n\n\n* Respond to customer queries in a timely and accurate way within our help desk software, Intercom\n\n* Identify customer needs and help customers use specific features\n\n* Facilitate customer success: Help customers achieve their goals\n\n* Contribute to written external and internal knowledge base content\n\n* Analyze and report product bugs and usability problems\n\n* Update our internal tools with information about technical issues and useful discussions with customers\n\n* Monitor customer feedback on social media and reach out to provide assistance\n\n* Share feature requests and effective workarounds with team members\n\n* Inform customers about new features and functionality\n\n* Follow up with customers to ensure their technical issues are resolved\n\n* Gather customer feedback and share with our Product, Sales and Marketing teams\n\n \n\n# Requirements\n* Proven record of customer support expertise\n\n* Keen interest in helping people achieve success with lifestyle and diet goals\n\n* Tech savvy, with the ability to quickly understand and problem solve technical issues\n\n* Superbly patient and empathetic\n\n* Entrepreneurial spirit\n\n* Experienced and comfortable using a variety of apps, ranging from customer support platforms to team communications, performance, and project management tools. We use Intercom, Slack, Zoom, GSuite, Notion, Klaus, and Document360.\n\n* Excellent command of English, with impeccable writing skills\n\n* Ability to thrive in a small, globally distributed, remote company, that values fun and productive team communications\n\n* Flexible and capable of adapting to the needs of a fast-growing company\n\n\n\nIn addition, these qualities would be a plus:\n\n* Fluency in a language other than English, especially Spanish or French\n\n* Formal technical writing training and/or experience\n\n* An interest in nutrition in general, and Keto in particular\n\n* Advanced technical skills, such as web development, QA testing, or data analytics\n\n\n\nSince we are a remote team, you’ll need to have:\n\n* Your own dedicated workspace\n\n* High-quality Internet access\n\n* A regular schedule that fits your situation but is flexible to cover gaps and to participate in team and company meetings in real-time. We’re headquartered in the U.S. west coast.\n\n\n\nCandidates must be based and authorized to work in the U.S. or Canada. \n\nPlease mention the words **LETTER BANANA WOOD** when applying to show you read the job post completely (#RMy4xMzMuMTEzLjEwMQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Mobile, SaaS, Medical, Customer Support and Non Tech jobs that are similar:\n\n $70,000 — $110,000/year\n
\n\n#Benefits\n 🏔 Company retreats\n\n
\n\n#Location\nUnited States and Canada

The Numbrs Personal Finance AG is a global leading technology company. Our product is Numbrs, one of the most widely used banking apps in Germany.\n\n\n\nThe app provides millions of users with the best technology platform for easily managing their personal finances and assets. Numbrs is one of the best-funded FinTechs worldwide, backed by renowned investors.\n\n\n\nThe Numbrs business division solves some of the most complex business problems in the financial industry today. We are a team of professional, hard-working, supportive and entrepreneurial individuals with a passion for execution, headquartered in Zurich, Switzerland.\n\n\n\nWe are seeking professionals who can thrive in a fast-paced environment where attention to detail, excellent communication skills, and a talent for delivering out-of-the-box ideas are essential. Do you want to have a real impact on the future of the financial industry? Join Numbrs.\n\n\n\n**Job Description**\n\n\n\nAs part of our support team, you will solve customer inquiries (via email, chat, media monitoring), identify, troubleshoot and resolve issues encountered by customers. Thanks to your empathy and professionality, you deliver an excellent customer experience by e-mail and through our chat. You work closely with technical teams to report customer issues while providing timely status updates to our users. You will collect and analyse customer feedback as well as possible trends in customer issues, in order to provide insights and suggestions on how to improve our product and processes.\n\n\n\n**Key Qualifications**\n\n* Native German and high level of English\n\n* 1-2 years of work experience in an administrative or organizational role\n\n* Ability to effectively prioritise and escalate user issues as required\n\n* Advanced customer service skills: active listening, empathy, conflict resolution, problem-solving, and professionalism\n\n* Quick to learn and fast to adapt to changing environments\n\n* Ability to multi-task, work independently, and make accurate decisions with a sense of urgency\n\n\n\n**Ideally, candidates will also have**\n\n* Prior experience in customer support\n\n* Strong technical understanding and interest in internet companies and mobile apps\n\n\n\n**Location: Remote** \n\nPlease mention the words **ANTENNA TITLE SHIVER** when applying to show you read the job post completely (#RMy4xMzMuMTEzLjEwMQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Non Tech, Finance and Mobile jobs that are similar:\n\n $60,000 — $105,000/year\n \n\n#Location\nWorldwide

**About the Company**\nAt BuddyBoss, we help organizations and individuals sell courses, memberships and build online communities. We are passionate about helping our customers succeed. We provide them with the web technology, mobile app technology and a range of “done for you” services, to help them succeed in building their online platforms and businesses.\nWe have strong work ethics, we love to build cool stuff and we have a strong focus on our customers’ experience. \n\n**Your Impact**\n* Working in our customer support team means that you will be the face of our company. On each interaction, you will have the opportunity to provide a world-class experience for our customers. This is what our customers will remember of our company. \n* You will embrace change and keep a positive attitude when faced with a challenge while you work on solving the issue either autonomously or collaboratively with other team members. \n* Our customers are launching their online platforms and businesses to create an impact of their own. Your role is to help them reach their goal in a smooth and effective way. Every problem you solve helps our customers create success for their own audience. \n\n**A typical day will generally look like this**\n* Provide support via live chat, forums, tickets, and one-on-one screenshare sessions. Make quick tutorial videos to send to customers. Work on a small development task for a customer. \n* Help customers use our web and mobile app products. \n* Troubleshooting, investigating, and creating detailed bug reports.\n* Building a community of support by sharing knowledge and helping team members around the world.\n\n\n**Required Skills & Experience**\n* You have good experience with WordPress, HTML5, Javascript, CSS3 and responsive design. \n* You have good knowledge in PHP and object oriented programming.\n* You have a basic knowledge of Linux Command Line.\n* You have experience working with Git or other version control systems.\n* You are passionate about web technology and you actively stay up to date with the latest trends and techniques in web development and customer support.\n* You have ideally, 1-2 years experience working in technical support or a customer service position. \n* You have the ability to quickly and effectively troubleshoot, analyze and identify issues and solutions. You can work autonomously to come up with the right solution for our customers. You also work well with peers to collaboratively find a solution to issues faced by customers. \n* You have strong written and verbal communication skills. You are fluent and articulate in the English language. You can accurately type 40 - 60 words per minute. You know how to establish a professional, friendly, and empathetic dialogue with customers.\n* You know how to multitask and handle multiple requests at once with effective prioritization. \n* You enjoy working with a team, and you demonstrate a willingness to share your knowledge with your peers and other team members. \n* You care about our customers and leave them feeling understood and helped on every interaction. \n* You can adapt to change. Our company is changing and growing fast, and who knows what skills will matter most tomorrow. Flexibility is important. \n\n\n**Bonus Skills & Experience**\n* Previous phone support experience\n* Experience working with BuddyPress\n \n\nPlease mention the words **DOG ZOO PIPE** when applying to show you read the job post completely (#RMy4xMzMuMTEzLjEwMQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, CSS, PHP, Git, Engineer, Wordpress, Customer Support, English, Mobile and Linux jobs that are similar:\n\n $67,500 — $115,000/year\n \n\n#Location\nWorldwide

At Customer.io our mission is to help business talk like people. Today over 1200 internet businesses use Customer.io to manage, send, and track performance of email, SMSes and push notifications. Unlike typical marketing platforms, Customer.io helps business increase relevance by using behavior data: what people do or don’t do when logged in to a web or mobile app.\n\n# What will you be doing here?\nFor a long time, our technical support and sales teams were informally helping our customers be successful in the product, often spending a lot of time working with customers to plan their integration and campaigns in Customer.io.\n\nAs a Customer Success Manager, you’ll act as the project manager for the successful onboarding of the account. Tasked with getting general or strategic questions answered for new customers you’ll collaborate with technical support, sales, and engineering (when appropriate).\n\nWe don’t need you to be an expert at marketing - but rather an expert at getting questions answered and influencing the customer to make progress and move through blockers. You won't necessarily be a "data expert" but will be keen to get a good understanding or our app so that you can take a use case and leverage our features to make your customer successful.\n\nDay to day, you’ll be working with our customers who opt into an onboarding plan with us. This will include things like:\n* Transition calls with sales/CS/key stakeholders to outline the general onboarding plan and timetable\n* Conversations with customers to unearth reasons why messaging matters to them and help them plan, implement and follow through with their messaging goals\n* Planning and organization of the data customers will send to their Customer.io account, and how they’ll use it to power effective campaigns and newsletters\n* Being your customer’s first point of contact to provide them with dedicated support and initial troubleshooting. We don’t expect you to know all of the answers, but you will gather information and help from TS, Product, and Engineering to solve problems.\n* Following up with customers ~1x/quarter after the onboarding process is complete\n\n# About you:\n* You’re curious and enjoy learning about different businesses and industries.\n* You’ve got a thirst for knowledge, and are keen to get a good understanding of our app.\n* Creative problem solver who can understand the customer problem and find the best solution regardless of what the customer is asking for.\n* We often find ourselves in situations like this: A customer has done a wonky data integration with Customer.io. hey want to create a complex, time-sensitive campaign but their engineers are unavailable to make the data easier to use. How do you help them?\n* You’re calm under stress and not easily rattled.\n* You enjoy solving problems independently, but aren’t afraid to ask for help or collaboration when you need to.\n\n# What have you done before this?\n* You’ve worked in a company doing customer success\n* You have a background in SaaS\n* You have experience as a software developer / deep experience working with software developers in a technical capacity.\n* You’re opinionated about customer experience for a business and in general. In order to give strategic advice to customers, you should have well formed opinions!\n* Bonus points: You’ve been responsible for designing lifecycle messages\n\n# The Company \nOur mission at Customer.io is to help businesses talk like people. Our customers are marketers, growth hackers, and engineers who are always dreaming up fresh ideas for how to be sincere and personal in their messages to customers. Unlike typical marketing platforms, we help businesses send meaningful messages based on what people do or don’t do when using a web or mobile app. We give our customers the superpower of sending and tracking phenomenal emails, SMSs and push notifications.\n\n# Why should you work with Customer.io?\nWork at our head office in Portland, OR or anywhere in the world you want. The Customer Success team you’ll be joining are located in US Pacific and US Eastern timezones. We want to enable you to do your best work, and this is how we aim to do that—\n\n*  **Salary:** We are offering a salary between $60k-$80k USD for this position.\n*  **Equity:** You'll own a piece of the company that you help create. You’ll be recognized for your contributions by earning equity in the company.\n*  **Big Impact:** Our team is small, but growing quickly. The work you do will materially impact how successful we are as a company.\n*  **Great Tools:** Everyone in the company has an Apple computer and is given a budget for a motorized standing desk, Steelcase Leap office chair, external monitor, and anything else you'd like to get your job done.\n*  **Health Benefits:** We pay 100% of your premiums for you and your family for medical, dental and vision and short and long-term disability. \n*  **Paid Parental & Medical Leave:** Including adoption.\n*  **Retreats:** We get our whole company together twice a year. We've had retreats in Barcelona, Romania, Hunter Mountain, Chicago, Iceland, and Portland, Oregon.\n*  **Vacation:** Rest and recuperation is important. We offer 4 weeks of paid vacation with flexibility for more.\n\n# Diversity statement\nAt Customer.io, we’re committed to building a diverse environment and encourage minority applicants. So far, we have team members in France, Germany, Canada, Pakistan, India, Australia and all over the US. Our CEO and CTO grew up in Singapore and Arkansas respectively but met in New York City. Our company culture is always evolving; people from different backgrounds bring valued perspective and thoughtfulness to the work that we do and the culture we foster.\n\nCustomer.io provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, Customer.io complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Basically, we follow the law, but also like you for who you are!\n \n\nPlease mention the words **ISOLATE GLOVE REGRET** when applying to show you read the job post completely (#RMy4xMzMuMTEzLjEwMQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Executive, Mobile, Marketing, Sales and Medical jobs that are similar:\n\n $67,500 — $110,000/year\n

\nSocialChorus is a platform for communicators. We help them become heroes within their organizations by giving them the tools and expertise they need to unify their enterprises. Companies thrive and win when all of their workers feel aligned, informed and supported.\n\nJoining SocialChorus means joining a movement where every worker matters. This movement has taken root and is evident in our 100+ customers and hundreds of thousands of their employees worldwide and has only just begun. Now we need your help to achieve our goal of connecting every worker. Ready to make a difference?\n\nAs part of our distributed team working from anywhere, the Technical Support Specialist is a key part of our Client Strategy & Success team working on a wide range of Tier 1 support issues.\n\nResponsibilities\n\n\n* Provide high volume email and phone support to internal and external customers\n\n* Review and respond to tickets in the queue ensuring to meet published SLAs\n\n* Write detailed status notes on a regular basis to keep tickets up to date\n\n* Review aging tickets to ensure all tickets have defined next steps\n\n* Monitor the Emergency HotLine in order to react to P0 and P1 issues with urgency\n\n* Write customer facing functional documentation with easy to follow steps\n\n* Utilize the internal Knowledge Base to research issues\n\n* Reproduce customer issues as needed prior to escalations\n\n* Escalate unresolved tickets clearly, articulating issues to the escalation team\n\n* Manage multiple tasks and projects, both independently and also as part of a team\n\n* Performing other support and help desk duties as assigned\n\n\n\n\nCritical Success Factors\n\n\n* Experience working as  Level 1 Technical Support Specialist\n\n* Attitude of urgency in order to resolve issues in a timely manner\n\n* Proven ability to treat customers with respect and professionalism\n\n* Ability to work efficiently, diligently and remain focused from a home office\n\n* Capacity to have empathy when customers have difficult issues\n\n* Excellent communication, organization and interpersonal skills \n\n* Strong reading comprehension and active listening skills\n\n* Exceptional problem-solving skills\n\n* Outstanding work ethic and commitment to individual and organizational success\n\n* Demonstrated ability to learn new things\n\n* Excellent analytical and troubleshooting skills\n\n\n\n\nDesired Background\n\n\n* Bachelor Degree in Computer Science, Math, or other Analytical Discipline\n\n* 1 -2 Years experience supporting Web and Mobile Applications in a High Volume Application Support Group\n\n\n\n\nWhy SocialChorus?\n\nBecause you care. About people, the work you do, and the connections you make. Work is such a large part of life, it only makes sense to make it awesome.\n\nIf you want to engage brilliant minds in a true start-up environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind it could be a perfect fit.\n\nCome for the challenges, come for the people, and the unlimited PTO, health benefits, 401k plan, casual and friendly environment, and a leadership team who truly believes in your growth both professionally and personally will keep you here. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support, React and Mobile jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

**Our mission:**\nIn 2017, one billion immigrants worldwide sent over $600 billion home to family and friends, dwarfing foreign governmental aid. In the age of cheap, quick transfers through services like Paypal and Venmo, these people are trekking to stores to pay fees averaging over 7% for transfers that typically take 24 hours or more.\nWave's mission is to change that by making sending money anywhere in the world easy and affordable. Since 2014, our app has allowed Africans in the US, the UK, and Canada to send money instantly to mobile money wallets in Kenya, Uganda, & Tanzania, saving our users over 70% relative to Western Union and MoneyGram.\nWe recently launched remittances to Ghana, where we're growing quickly, and are looking to rapidly expand throughout Africa in the next year. That's where you come in...\n\n**How you'll help us achieve it:**\nDelighting our users is a core value at Wave. Excellent customer support is essential to this, but difficult to scale. We're looking for someone with experience running and scaling a customer service team so that we continue to wow our users as we expand to new markets.\n\n**In your first few months, you'll** \n* Be responsible for seeing that our users receive the best possible experience when they contact us via phone, text or email. We get over 15,000 calls and texts each month!.\n* Grow, train, and evaluate our English-speaking Support Team, made up of 17+ hourly employees. \n* Turn your team into a feedback mechanism to help us improve both our internal and external product at an ever faster rate.\n* Build a French-speaking support team sourced out of Senegal to service our upcoming France to Senegal corridor.\n* Work with our Head of User Experience and Risk Support Manager to set metrics-based performance goals for your team. You'll then craft processes and feedback loops to help your team achieve these.\n* Create and perpetuate a Support Team culture centered on empathy for and empowerment of our users and transparent and constructive collaboration within the team.\n* Coordinate with our Internal Tools team to ensure the Support Team has the resources it needs to serve our users.\n\n**Requirements** \n* *You have a high-level of proficiency in both English and French.*\n* *You've had at least three years experience leading and scaling customer service teams that offer support over the phone.*\n* You feed off interacting with people and getting the best out of them.\n* You possess an analytical mind and enjoy looking at data to both track trends and develop your team.\n* You're passionate about Wave's mission, and excited to do what needs to be done to reach our customer experience goals.\n\n**Our company**\n* We are a distributed group of six engineers and twelve operations team members spread across three continents who are deeply passionate about our mission.\n* Each quarter, we go on a five-day retreat together. In 2018, we've been to Vancouver, Lisbon and Austin.\n* We play in bands, teach dance classes, run Vipassana retreats, played semi-pro basketball, and built tools to help Doctors' Without Borders respond to the Ebola crisis. \n\nPlease mention the words **TRAY PERMIT BARREL** when applying to show you read the job post completely (#RMy4xMzMuMTEzLjEwMQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Teaching, English Teacher, Customer Support, Executive, English and Mobile jobs that are similar:\n\n $65,000 — $110,000/year\n

\nOPPORTUNITY\n\nDropsource is looking for someone to drive and deliver developer support to our users. If you love helping people solve problems and enjoy troubleshooting complex technical issues, this is an opportunity to help our community of users build data-driven and truly native mobile apps on the Dropsource platform. You’ll be part of an innovative, high-tech, well-funded startup working to change the way software is built. The Dropsource editor is a unique development environment that dramatically speeds up the process of app creation. We are not looking for the average customer support person for this role – you will become a Dropsource expert and will provide reliable and professional guidance to our users that will help them to implement a wide variety of app use cases. You’ll regularly debug development projects, specifications, and integrations.\n\nWHAT YOU’LL DO\n\nYou’ll own Developer Support at Dropsource, taking responsibility for fielding support requests, work with product developers and other team members to ensure swift resolutions to user issues, while aiming to resolve support problems yourself without assistance wherever possible, and build best practices for support. You’ll need to quickly onboard yourself with the platform and other technologies as required, finding the information you need to give our users the help they need to develop their apps. This role needs a self-directed, analytical individual who is motivated by customer success, is keen to create a dialogue with our community, and to capture user feedback on the product.\n\nYour responsibilities will include:\n\n\n* Respond to support requests via live chat, forum, email, calls\n\n* Manage support via a variety of channels, prioritizing effectively between issue and customer types\n\n* Support will include troubleshooting problems in the functionality of user apps / helping users to debug projects, implement app development use cases, and integrate external services with the platform\n\n* Drive support strategy within the team\n\n* Liaise with developers to report and follow up on bugs/issues\n\n* Liaise with other team members to contribute to product, marketing, and education initiatives\n\n* Analyze and report on user feedback\n\n* Advocate for the user perspective, proactively flagging up potential issues\n\n* Help with enterprise client support\n\n* Contribute to product and roadmap discussions and decisions based on your frontline interactions with the Dropsource user community, guarding a customer-first orientation\n\n\n\n\nRequirements and Qualifications\n\nThe ideal candidate will meet the following requirements:\n\n\n* Experience delivering technical support\n\n* Ideally you’ve supported users on a developer product\n\n* You’re a problem solver and facilitator, motivated to help people build their projects\n\n* You strive to achieve a high level of responsiveness and are always focused on customer success / satisfaction\n\n* Understanding of software development concepts and willingness to learn\n\n* You might not be a software developer but you can code to a basic level in at least one language (e.g. HTML, Javascript, Java, JSON) and will be confident learning about app development, APIs, data modeling, and tinkering with other technologies as required\n\n* You can pick up skills quickly, synthesizing what you’ve learned and conveying it to others\n\n* Familiarity with mobile development concepts is a plus\n\n* Self-directed, proactively taking responsibility for issues and able to figure out problems with minimal help\n\n* When you encounter something you don’t know, your first instinct is to figure it out yourself, but you know when to ask for help when you do need it\n\n* You enjoy developing constructive relationships with a community of users\n\n* Able to thrive within a fast moving startup environment including people in different locations\n\n* Excellent written communicator, able to convey complex instructions and guidance to people from a diverse range of backgrounds, many speaking English as a second language\n\n\n\n\nDropsource Offers\n\nDropsource is headquartered in downtown Raleigh, NC and offers flexible office hours, telecommuting options, competitive salaries and benefits and equity participation.\n\nDROPSOURCE (QUEUE SOFTWARE INC.) IS AN EQUAL OPPORTUNITY EMPLOYER \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Developer, Digital Nomad, English, Education, Mobile and Telecommuting jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nThe Desktop Support Technician, II is responsible for total support and troubleshooting of the Academic Analytics end-user environment and executing device lifecycle management activities including fulfilling, provisioning, deployment, support and asset disposition.  Primary responsibilities will be Tier II issue resolution and support of all desktops, laptops, mobile devices, print services and basic networking.  This position interfaces directly with our coworkers and requires excellent customer service skills as well as technical knowledge.\n\nResponsibilities:\n\n\n* Install, upgrade, support and troubleshoot printers, computer hardware, Windows 10 OS, Mac OS as well as other authorized desktop applications and peripheral equipment.\n\n* Perform general preventative maintenance tasks on computers, laptops, printers, servers and any other authorized peripheral equipment\n\n* Install, diagnose, repair, maintain, upgrade hardware and equipment to ensure optimal performance.\n\n* Troubleshooting and configuration of Apple products\n\n* Take ownership to remedy tickets and problems assigned, accurately record work performed and troubleshoot issues (in person, by telephone or remote access) in a timely fashion\n\n* Provide direct end user assistance to include familiarizing users with basic software, hardware, peripheral device operation\n\n* Secure network by executing security and access policies\n\n* Work with manager to review current policies, procedures and objectives\n\n* Provide technical support to associates who are traveling or conducting meetings\n\n* Aid in security risk assessment of network\n\n* Provide guidance to tier 1 support staff to assist in their learning\n\n* Hardware and Software procurement management\n\n\n\n\n\n* Skills/experience needed:\n\n\n* Proficient in networks\n\n* Windows Server Administrator experience\n\n* Active Directory Administrator experience\n\n* Proficient in network security\n\n* Barracuda experience\n\n* IIS experience\n\n* Proficient in Windows and Mac OS\n\n* Azure experiencenecessary \n\n* Participate in 24x7 on call\n\n* Experience and proficiency with technical support of Sales Force\n\n* Office 365 administration\n\n* 5 years’ experiencedesktop support\n\n* Minimum Bachelor degree or equivalent\n\n* Demonstrates strong customer service skills\n\n* Ability to communicate effectively both in person and over the phone and in writing\n\n\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Non Tech, Mobile, Stats and Sales jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nDo you have coding experience, but prefer people to code?\n\nWe are looking for lead support engineer who can provide excellent customer support to our diverse customer base.  We're bringing the transportation industry into the 21st century using mobile software. We're a small, distributed team that creates and runs SaaS products for trucking fleets and mobile workforces. As a startup, we live and breathe open source, http, Amazon web services, functional programming, etc. Our customers run our mobile products on iOS and Android and server-side they tend to work in Windows Server. Your challenge will be to bridge these worlds.\n\nWhat we offer:\n\n\n* You'll be able to work from the comfort of your own home, or our office in Greenville, SC.\n\n* You will learn something almost every day. If you've ever wanted to read and touch Erlang or Clojure code, here's your chance!\n\n* You will work with a highly skilled team that cares about what we do and how we treat each other. We take our work seriously, and we have fun doing it.\n\n* Work/life balance is extremely important to us. We work to live, not live to work\n\n\n\n\nWhat we're looking for:  \n\n\n* Above all, a helpful spirit.\n\n* Excellent and open communication skills.  We need you to talk to our mobile users who are truck drivers as well as well as our enterprise customers' business managers and IT staff.\n\n* A technical background: you can read code easily, maybe even write some, and you aren't afraid to dig into a code base to track down an issue.\n\n* SQL/relational database skill -- this skill enables you to analyze and solve problems.  We'll also ask you to create and modify reports on occasion.\n\n* Background in software development.  Your ability to do read and understand code will also help you to analyze problems and communicate with our team of developers.\n\n* Comfort with a command line -- rails console experience is a plus.\n\n* Firm grasp of web and mobile technology.\n\n* Experience with github and open source software.\n\n* Experience with trucking dispatch software and/or operations.\n\n\n\n\nYou will be the primary point of contact for all of our customers and we'll depend on you to provide a excellent support experience for each of them.  You will handle most support issues to full resolution; some you'll escalate to our development team while monitoring and following up as needed until resolved. As Customer Champion, you'll constantly look for ways to improve our support processes and tools as our company grows.\n\nThe kinds of support you'll provide will be many and varied: helping a truck driver reset a password, resolving billing questions and issues, brainstorming with a customer on creative ways to use our platform, bug tracking and QA for our mobile and web apps, helping our customers' developers troubleshoot their web services, creating robust custom reports using SQL, sales support for potential customers, spelunking through log files to track down a bug, updating and deploying configuration changes using Git and Heroku, writing and executing Ruby scripts, troubleshooting FTP issues, patiently explaining to a frustrated user how to change a setting on his iPhone, writing concise documentation, submitting and tracking bug reports and feature requests, and plenty more. \n\nThe ideal candidate will find satisfaction in the interesting, technical tasks as well as the more routine or mundane ones, and provide excellent support tailored to the user's technical ability (or lack thereof). You're great at reading between the lines, seeing underlying issues and common threads between issues, and finding creative solutions and workarounds to unique problems. You're extremely comfortable working and communicating directly with developers technical teams. You're empathetic, patient, and you take ownership of issues in a way that instills confidence in customers.  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, Executive, Amazon, Clojure, Erlang, Git, Ruby, Mobile, Android, Sales and SaaS jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

We're looking for a Technical Support Engineer to join our growing team with the goal of making our customers successful. If you love solving tech problems, enjoy working with all types of customers from around the world (startups to corporations), and love variety, this job has it all.\n\nThe Technical Support Engineer contributes to the team’s mission of making customers successful and enabling them to realize business value, so they remain customers for life. We have high expectations around giving our customers quick, accurate, and awesome support so they can focus on doing what they do best. In addition to answering customer questions, support tasks include leading projects to drive efficiency, documenting knowledge so customers can self-solve questions, and develop tools that allow our client to be more satisfied with Piwik and InnoCraft.\n\n\n### What you will do:\n\n- Deliver happiness to every customer you interact with by answering their questions via phone and email (or by any means necessary).\n- Guide customers through implementation, onboarding, business reviews, renewal and anything that comes in-between.\n- Become more knowledgeable about our web & mobile analytics products than anyone else, and become an expert in the larger analytics space.\n- Debug customer issues, keeping ownership of cases until resolution while engaging other teams as needed.\n- Develop your skills in cutting-edge web technologies (JavaScript, jQuery, CSS, HTML, mobile development, etc.), used on our customers’ websites and apps.\n- Ensure that Piwik and InnoCraft are delivering business value.\n- Contribute to improving our processes, systems, and customer interactions by initiating and driving innovative projects to help our clients become even more successful.\n- Availability to be on call for emergency issues that arrive during off hours.\n\n\n### Within your first few months, you should should expect the following:\n\n- 30 days: Learn how to answer customer questions, be familiar with Piwik solutions, positioning, competition, and product suite. Internalize our success stories, our systems and our processes. You’ll shadow every possible sales and customer success meetings with existing clients.\n- 60 days: Begin to take on your own portfolio of accounts and lead onboarding processes for new customers. Become fluent in their history, their goals with Piwik, and define a plan to make these accounts successful.\n- 90 days: You’ll be fully ramped and executing against your portfolio of customers. You’ll have ownership over the engagement, retention, and growth of these clients.\n\n\n### Requirements:\n\n- Customer-orientation and excellent communication skills\n- Ability to manage multiple priorities, commitments and projects.\n- Excellent technical troubleshooting skills\n- Self-motivated, directed and passionate about what you do. Strives for results.\n- Experience in client-side web development (JavaScript, Jquery, HTML, CSS, AJAX)\n- Willingness to participate on-call rotation during off-hours and weekends\n- Experience working or using web analytics (eg. Piwik or Google Analytics)\n- (Bonus) Familiar with programming language like PHP\n- (Bonus) Experience with databases and SQL queries\n\n\n### Location\n\n- Remote work position.\n- As our customers are mostly located in Europe, your work day must match the working day in CET. We will consider applicants from UTC-4 timezone (USA or Canada or South america East coast) and in Europe timezones.\n\n\n### Benefits\n\n- A rewarding salary\n- Working with fun and energetic people\n- A good work/life balance\n- Remote work\n- Part time possible\n- Flexible hours\n- A huge “playground” to grow your skillset\n- Immediate impact\n\n\n### About InnoCraft and Piwik\n\nAt [InnoCraft](https://www.innocraft.com/), we offer analytics products & services to enable our users to grow their business. We believe in openness, privacy and 100% data ownership and we created [Piwik](https://piwik.org) to fulfil our mission to liberate analytics.\n\n\nOur team is filled with customer focused individuals that champion and support our products used by a growing list of customers globally. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues, and actively championing for customers within InnoCraft. We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution. We are acombination of passion and persistence.We feel that through our roles we can positively impact millions of end-users and their experience with Piwik Analytics and InnoCraft products.\n\n\n##### Apply online **[Apply online here](https://piwik.org/jobs/)**.\n\nWe’re looking forward to receiving your application! \n\nPlease mention the words **NORMAL EXPAND UNIFORM** when applying to show you read the job post completely (#RMy4xMzMuMTEzLjEwMQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, Engineer, Customer Support, Web Developer, Mobile and Sales jobs that are similar:\n\n $60,000 — $110,000/year\n

We’re an established software business helping content publishers approach the mobile space with easy to use and efficient solutions. We’ve built a successful product, [MobiLoud](https://www.mobiloud.com/), helping WordPress publishers create native apps with their content and we’re working on other products in the same space.\n\nYou’ll be responsible to deal directly with our customers, explaining the product, helping them during onboarding, supporting them with any questions or issues. You’ll also work closely with our developers to lead the development of new features, improvements and bug fixes.\n\nWe’re looking for a person with strong technical understanding in the mobile and WordPress space (PHP and WordPress knowledge required), sales and customer support skills, excellent writing and communication skills. You have an entrepreneurial, hands-on and problem-solving approach to business.\n\nThis is the right job for you if you’re a fluent English speaker who can write and code and loves to delight customers. You might be a developer by training, but you’ve set your mind on working in a customer facing role.\n\nYou’ll join a small team including the company founder and a junior Support person, a WordPress plugin developer and two app developers. You’ll work closely with our app production teams, who ensure our apps are built and delivered to the stores every day. You’ll be the company founder’s right hand man and take responsibility to lead the whole team to provide our customers the best possible experience.\n\n**On a typical day you’ll be:**\n\n- Responding to customer inquiries, demonstrating the product, ensuring a good fit with the customer problem and helping out with any issues.\n- Working with our developers on issues to resolve, new features to build and other improvements, coordinating the development of new product features and their roll out.\n- Testing and releasing our WordPress plugins, managing QA on our apps.\n- Troubleshooting issues directly with customers, trying to resolve technical problems before involving a developer, creating detailed bug reports where developers need to be involved.\n- Overseeing our production processes and ensurin we take action where needed to get to a positive outcome for our customers in the shortest time possible.\n- Writing support documentation and procedures, suggesting improvements to our systems and team organization.\n\n**Your skills:**\n\n- Excellent organisation skills, you can keep track of open issues and the work of our app production team.\n- Strong communications skills, perfect written and spoken English\n- Confident dealing with customers over email and phone\n- Working knowledge of PHP and WordPress, you know at least the basics of web development (CSS/HTML/PHP)\n- Strong technical problem solving skills, you can identify and resolve technical problems independently when a developer is not needed\n\n**How we work**\n\nWe’re a remote team spread around the world. We enjoy this way of working and the freedom it affords all of us. We collaborate mainly using chat (Slack/Skype) and great simple tools like Trello.\n\nWe care about the people working with us and aim to build long-lasting relationships with anyone who will join the company. For this, personality fit on top of skills is key. We’re looking for smart, independent and creative people who want to build something great, take decisions independently and make an impact.\n\n**Time and salary**\n\nWe will decide together on a work schedule that works for you based on your life and priorities. You can work from wherever you want and whenever you want. We like to find responsible people and let them do their job autonomously. Time required: 30-40 hours a week.\n\nSalary will be based on experience. While the company is based in London, UK, you can be anywhere. You’ll be hired as an independent contractor.\n\n \n\nPlease mention the words **LOCK WOOL TODAY** when applying to show you read the job post completely (#RMy4xMzMuMTEzLjEwMQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Mobile, Android, iOS, Wordpress, Customer Support, Executive, English, PHP, Junior and Sales jobs that are similar:\n\n $62,500 — $115,000/year\n

## Description\n*_For this position we're looking for a remote teammate in APAC timezones (UTC+8 ± 3 hours) to work an offset week. You will work 5 days a week but 2 of those days will be Saturday and Sunday. The two days that you take off are up to you._*\n\nThe Customer Support team are primarily responsible for onboarding, educating, and supporting our customers on a global level. They start work the moment a customer decides they want to use Intercom, and they stick with them every step of the way to ensure they get the most value from the product. Support Engineers are responsible for working directly with customers to help them integrate Intercom into their products, diagnose, report, and solve technical issues customers run into, and act as the bridge between our customers and our product design and development teams.\n\nAs a Support Engineer you will:\n\n* Face debugging complex issues not only within our own codebase but also with the many technologies employed by our customers. You'll be working with and learning a myriad of tech, including but not limited to: Ruby, Ruby on Rails, Ember.js, MongoDB, MySQL, Redis, Pusher, nginx, Sinatra, Sidekiq, and lots more. You’ll also apply this technical knowledge building tools to help us do our jobs more effectively and efficiently.\n* Solve technical problems for customers on a daily basis. Our customer support engineers need to be quick learners and come up to speed quickly with everything to do with our product. You’ll be expected to distill complex issues into underlying causes and work directly with our product teams to deploy solutions while consistently delivering world-class support.\n* Influence the direction of Intercom, the product. You will be talking with lots of our customers on a daily basis. The team is responsible for ensuring that newly acquired customers have a great experience with the product. A crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible. You will be working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions. Hustle, defined as the fight to make positive, regular progress and encourage that fight in others, is key to the success of this team and Intercom as a whole.\n\nWe like big thinkers with small egos who believe in our goal to build a uniquely impactful, long-lasting tech company. Our vision is to fundamentally change forever how Internet businesses and their customers communicate.\n\n## REQUIREMENTS\n\n* Being extremely self-motivated, driven, and highly communicative using asynchronous methods (You're used to living in chat apps like Slack or Hipchat)\n* Previous experience in a remote working environment\n* At least a junior level engineering or web development background and should be hungry to improve their technical skills\n* Previous experience in a troubleshooting environment and be a great problem solver\n* The ability to rapidly switch gears while retaining focus on the bigger picture\n* Passion for talking to customers all day, every day\n* Excellent communication skills. You need to be a very competent writer with the ability to explain complex topics in easy to understand and concise language [English]\n* Strong JavaScript knowledge\n* Unlike other companies, everyone in Intercom talks directly with customers. Candidates must be ambitious (every day counts!), eager to learn and improve themselves, excited about technology and the future of the internet, kind, without ego, and with a sense of humor.\n\n*Bonus skills and attributes:*\n\n* Bachelor of Computer Science\n* Strong knowledge of Ruby programming language\n* Familiarity with Ruby on Rails and/or Ember.js frameworks\n* Familiarity with native mobile development (iOS and/or Android)\n\n## BENEFITS\n\n* A competitive salary\n* Equity in a fast growing start-up\n* Regular compensation reviews: great work is rewarded!\n* Live where you want while contributing meaningfully to a very fast growing and dynamic startup\n* Flexible holidays\n* Something else that’s important to you? Talk to us, we’re flexible :)\n\n\nExtra tags: customer support, support engineer, customer service \n\nPlease mention the words **REWARD SECRET SPHERE** when applying to show you read the job post completely (#RMy4xMzMuMTEzLjEwMQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, JavaScript, Ruby, Mobile and Junior jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n ⏰ Async\n\n

As a Support Engineer on the Engineering team, your goal is to work directly with customers to resolve any issues that they may be having with the CircleCI platform.\n\nAbout CircleCI\nCircleCI provides development and software teams the confidence to build, test, and deploy—quickly and consistently—across numerous platforms. Built to address the demanding needs for today's application development environments, CircleCI supports all types of software testing including web, mobile and container (Docker) environments. CircleCI makes continuous integration and continuous deployment simple and easy for thousands of companies like Shopify, Cisco, Sony and Trunk Club, so they can ship better code, faster. CircleCI is venture backed by Draper Fisher Jurvetson, Baseline Ventures, Harrison Metal Capital, Data Collective, 500 Startups, SV Angel, and a collection of respected angels.\n\nARE YOU EMPATHETIC TO DEVELOPERS AND LOVE TO PROBLEM-SOLVE? WE’D LOVE TO TALK TO YOU IF YOU:\n\n-Have a strong familiarity with a broad spectrum of technology stacks, including Rails, Python, PHP, Node, Java, and others.\n-Be familiar with Linux and Unix based operating systems. \n-Have the ability to dive into a codebase easily to discover issues.\n-Have a customer-centric and diplomatic writing style: you'll be helping customers from a wide range of backgrounds, languages, and experience levels.\n-Love talking to people and helping them solve problems.\n-Really want to assist developers in being happy and successful.\n-Have significant technical ability, with an understanding of the developer mindset, tools and culture.\n-Have the ability to fix problems that come up often so that they never happen to any customer again.\n-Have some knowledge of Unit Testing and Test Driven Development\n-Have some knowledge of Continuous Integration and \nContinuous Delivery methodologies\n\nIf you’re interested in joining the team, please send us your resume and a cover letter explaining why you’d be a great fit. If you have an easily accessible presence on the web (Twitter, blog, Github, LinkedIn, etc.) please share it.\n\nExtra tags: linux, unix, rails, python, php, node, java, unit testing, continuous integration, continuous delivery, github \n\nPlease mention the words **MEADOW DRESS CLEAN** when applying to show you read the job post completely (#RMy4xMzMuMTEzLjEwMQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, Java, PHP, Python, Node, Ruby, Engineer, Linux, Customer Support, Testing and Mobile jobs that are similar:\n\n $70,000 — $120,000/year\n

\nYour Role:\n\nAs a Mobile App Developer, Xamarin.Forms Support on the Customer Support team, you’ll be the first point of contact with Xamarin’s customers. You’ll work closely with product engineers and guide customers from a potential problem to a successful solution, delighting customers in the process.\n\nXamarin.Forms is a revolutionary framework that enables developers to build native UIs for iOS, Android, and Windows with a single, shared codebase. The Mobile App Developer, Xamarin.Forms Support will help us keep up with the amazing excitement and demand from our users, working directly with end users in our vibrant Xamarin.Forms community to understand and address their issues and make building apps with Xamarin.Forms a delight.\n\nKey Responsibilities:\n\n\n* Work through support cases and prioritize cases appropriately\n\n* Write sample applications to investigate potential bugs and issues\n\n* Work with customers to help them achieve their goals using Xamarin technologies\n\n* Monitor issues on the Xamarin Mailing Lists, Forums, as well as other public channels such as StackOverflow\n\n\n\n\nWhat We're Looking For:\n\n\n* 2+ years C# and .NET framework experience\n\n* Xamarin.Forms experience\n\n* Sample artifacts of your coding acumen, examples include: GitHub projects, or other open source participation, sample bug reports filed, Stack Overflow reputation, technical Blog\n\n* Excellent written communication skills\n\n* Ability to adapt to different scenarios because everyday is different!\n\n\n\n\nBonus Experience:\n\n\n* Broad UI Toolkit Experience. Have you used Flex? Awesome. JQuery? Great. Created custom WPF Controls? Fantastic. Working with Cairo? Incredible.\n\n* Familiar with the MVVM design pattern\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Xamarin, Mobile, Customer Support, Developer and Digital Nomad jobs that are similar:\n\n $60,000 — $130,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nYour Role:\n\nAs a Mobile App Developer on the Customer Support team, you’ll be the first point of contact with Xamarin’s customers. You’ll work closely with product engineers and guide customers from a potential problem to a successful solution, delighting customers in the process.\n\nKey Responsibilities:\n\n\n* Work through support cases and prioritize cases appropriately\n\n* Write sample applications to investigate potential bugs and issues within Xamarin Studio/Visual Studio with Xamarin.iOS and Xamarin.Android\n\n* Work with customers to help them achieve their goals using Xamarin technologies\n\n* Monitor issues on the Xamarin Mailing Lists, Forums, as well as other public channels such as StackOverflow\n\n\n\n\nWhat We're Looking For:\n\n\n* Sample artifacts of your coding acumen, examples include: GitHub projects, or other open source participation, sample bug reports filed, Stack Overflow reputation, technical Blog\n\n* Xamarin.iOS and Xamarin.Android experience preferred but not required \n\n* A strong interest in building mobile apps on iOS or Android and proficiency with C# and .NET (or a demonstrable willingness and ability to learn quickly)\n\n* Excellent written communication skills\n\n* Ability to adapt to different scenarios because everyday is different!\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Mobile, Customer Support, Developer, Digital Nomad, Xamarin and Android jobs that are similar:\n\n $60,000 — $125,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n