Remote Customer Support + Finance + Travel Jobs

When you first come on board as an Investment Advisor, you will start learning more about our industry before jumping into the job. First you will learn about the different types of online businesses available for sale on Empire Flippers. Then you will learn about EF Capital. You will become well versed in all of our processes, from how investments are structured down to intricacies of business acquisitions.\n\nOnce you have the basics down, you will use the phone, chat systems, and email to communicate with our customers and will have access to our backend support systems through HubSpot, Zendesk, and our custom software platform. \n\nYou might be wondering, though … what will your daily work routine really look like once you’re up and going?\n\nHere is a list of daily tasks we’ll expect from you (not exhaustive and subject to change):\n\nTake calls with potential operators and answering their questions on how we structure investment deals and how they can participate\nCall potential investors who have expressed interest in investing and guiding them to the next step in our sales funnel\nReturn emails to potential operators or investors who are looking at using our platform, but still have questions about our process\nWork closely with our team to improve marketing based on your conversations with investors and operators \nFigure out ways to improve our existing process to make it a better experience for both investors and operators\nWhile no previous work experience is needed, experience in sales is a big plus. Any background in e-commerce or online business is also helpful. However, we are looking to train the right person, so if you don’t have that experience, don’t let it stop you from applying. \n\nYou must love talking with people. You need to be able to pick up the phone and call someone who doesn’t know you and see how they are doing. This isn’t cold-calling, everyone you call will have expressed some interest in working with EF Capital and have given out their phone number, so they will be familiar with the company. It is your task to make sure they understand our processes and see why we are someone they want to work with.\n\nYou can spot risks and opportunities. Every day, you will speak with investors and entrepreneurs about scaling businesses, liabilities, and how good certain assets are as an investment. Over time, you will need to be able to spot genuine risks and opportunities with online businesses. You will need to be able to confidently tell the entire story behind each potential investment opportunity. While investing in online businesses can bring great returns, it can also be a volatile space to play in.\n\nWe take a consultative approach with customers. We’re not trying to fit square pegs into round holes. We truly believe that the best sales experience includes transparency – which sometimes means letting the customer know why they shouldn’t do the deal. Having that confidence will allow you to be that much more effective and persuasive when the right customer is looking at the right deal.\n\nAlong those lines, we respect our audience’s intelligence by telling them about both the risks and rewards.\n\nYou’re a problem solver. Investing in these businesses can be a very important decision and a very intimate experience for entrepreneurs and operators on the other side of the deal. That means you will face obstacles and challenges. It will be up to you to make sure those challenges are met head-on and solved for all parties in the deal.\n\nWe typically require all new hires to work in-person with their manager for the first 3-6 months to get up to speed quickly and create a close knit group. After that, employees are free to live anywhere in the world. Due to COVID-19 and global travel restrictions, we are not making this a requirement. We will offer an optional 3-month in-person training in Medellin, Colombia with the EF Capital Manager. Again, attending this in-person training is optional and won’t be a hiring requirement. \n\nOur company holds biannual meetups where we gather in a fun location and collaborate over the latest projects and ideas. The purpose of the meetup is team building – we make sure there are a variety of activities outside of company presentations and breakout sessions. Our meetups were on hold for 2020, but we plan to see each other again as soon as we can. \n\nFor the first 6 months, you will be paid $3,000 USD per month during the probation period. After 6 months, you will be gradually introduced to our compensation plan and will have paid, international healthcare coverage. Within 12 months, you can expect to be earning $50,000 – $60,000 USD per year depending on performance. With this being a new venture, there is a lot of opportunity to move into management roles with significantly higher pay. \n \n\nPlease mention the words **ARTWORK VAULT CUBE** when applying to show you read the job post completely (#RMTguMjE4LjE2MS45Ng==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $50,000 — $60,000/year\n \n\n#Location\nWorldwide

Hi there!\n\nBefore you begin, make sure you’ve read our jobs page: [Working with Lookback: who we are and where we're going.](https://lookback.io/jobs)\n\nWe’re now looking to expand our team with a customer support and internal admin role at Lookback. You’d be supporting our customers (“customer success”), you’d be supporting our employees (“admin & office management”) and you’d be supporting our leadership team (“executive assistant”). So we’re looking for someone who’s really bright at understanding problems and being able to solve them on their own. For the team and for our customers. We’d look for you to be the spider in the web who makes things just work.\n\nBut we believe the basic foundation of you, if you were to join us, is that you’re great at providing value and executing on an evolving set of objectives. You’re compassionate, intelligent, and you have a warm personality – you’re able to identify unseen needs and address them before people notice.\n\n### Ideal set of experiences\n\nSince this position is somewhat broad, it’s harder to say exactly what you should have worked with. But we’d like to see something like:\n\n- Past experience of being an office manager, executive assistant, or customer success/support representative at a B2B startup before.\n- Experience working in a remote team or in a team with remote employees.\n- Lots of experience in written communication.\n- Bonus: Having worked as a consultant or at an agency.\n\n### In terms of characteristics, we think you are something like this:\n\n- You like solving problems without creating new ones.\n- You’re excited about Lookback's mission of using technology to create more empathy.\n- You’ve got strong verbal and non-verbal communication skills (we do a lot of text communication).\n- You’re proactive; beyond reacting to the immediate problem, you think two steps ahead and identify root causes.\n- You’ll teach our customers how to help themselves with understanding and patience.\n- You’re humble, you like personal growth, and you listen well.\n- You choose a positive outlook on life.\n- You’re self-organized and driven.\n- You love traveling and are excited about Lookback’s quarterly offsites.\n- You believe technology has the ability to be a great force of good for humanity, and want to contribute to that movement.\n- You value introspection and emotions, and are striving to become more aware of the emotions of yourself and those around you.\n\n### More about the responsibilities of this role\n\nWe’ve now grown to the stage where a lot of team members are very busy and need more internal assistance in order to keep delivering at a high speed. But we can’t yet say exactly what things will be needed and when. Some things we know we’ll need:\n\n- Helping Henrik who works with finance and admin to go through his backlog of items, such as managing insurances, payroll, offices, employment agreements, expense reporting, and the like.\n- Servicing our customers with their questions about product, training, education and helping them grow in their ability to get a lot of value out of our product (especially larger tech companies in the Valley).\n- Servicing our leadership team with research, planning, booking, scheduling, calling, etc.\n- Helping our remote team (15 total) to make sure they’ve got what they need in terms of equipment (devices and computers), accounts and logins, subscriptions and licenses, insurances, offices, traveling, etc.\n- Helping plan, coordinate and run our quarterly offsites.\n\nSo as you can see, we’re looking for somebody pretty broad and you can be a part of defining the role. It will also change over time.\n\n### More about Lookback, and compensation:\n\n- This is a full-time position, working from U.S or European timezones. If you’re in EU, we’d ask of you to work later in the day a few days per week, to overlap more with the U.S.\n- We offer competitive salary, stock options in a high-growth startup with lots of potential, great insurance for yourself and dependents, 30 days of paid time off plus national holidays.\n- We also offer paid travel and accommodation for three or more offsites per year (last time we went to Miami Beach 😎)\n- Our culture is based around empathy, personal growth and humbleness, ambition and excellence, and delivering great value to our customers. We see Lookback as a vehicle to be able to impact the world, and can’t wait for what’s ahead.\n- We are well-funded by tech investors from both the U.S and Europe (Spectrum28, Index Ventures, Lakestar).\n\nWe’d love to hear from you. To apply, shoot an email to [email protected]. \n\nPlease mention the words **REDUCE WORLD PELICAN** when applying to show you read the job post completely (#RMTguMjE4LjE2MS45Ng==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Admin, Customer Support, Executive, Education, Finance and Travel jobs that are similar:\n\n $70,000 — $110,000/year\n