At Tucows, we’ve crafted a Mobile Services Enablement (MSE) platform that allows our customers in the MNO/MVNO space to power all aspects of their business. We offer a clean and simple solution delivered via API that makes integration with 3rd party platforms effortless. Our MSE platform includes subscription management, billing and provisioning services, and supports 5G technology making it the ideal choice for our customers.\n\nWe’re looking for a Developer Support Lead who can take a leadership role in helping us build out our full scope support practices that provide developers working with our platform the tools they need to get the most out of our product. In this role you’ll be working closely with our Engineers, Developers, and Product Managers to detail how the platform works, provide support to customers who need our help getting our platform coordinated into their environment, and to test our solution to ensure we’re delivering a phenomenal customer experience to our partners.\n\n# Who you are:\n* You are skilled at explaining complex technical problems and issues to both technical and non-technical audiences \n* You understand web services, including transport (primarily HTTP), common data formats (JSON and XML), and standard API patterns (e.g. SOAP and REST)\n* You can write and document code in at least one language (Python, Ruby, Java, Go)\n* You have broad capabilities to troubleshoot client-side code (JavaScript).\n* You have experience interacting with and suggesting improvements to different UI platforms.\n* You have a good relationship with command line environments and have a grasp of basic scripting and textual search and manipulation tools (grep, awk, sed, cut, etc.)\n* You are a customer advocate who excels working with product managers and developers to deliver meaningful change to our customers.\n* A demonstrable understanding and experience in at least one of the areas of Domains (inc. DNS, email, SSL), Mobile and ISP.\n* Front End: Javascript + HTML + CSS (Must Have) A modern JS framework such as Vue, Angular, React (Nice to Have)\n* Back-End, Application: At least two application-level programming languages of your choice. (Java, Go, Python...etc)\n* Progressive experience supporting customers in B2B software / SaaS organizations\n* Excellent prioritization, analytical and problem-solving skills.\n* Excellent verbal and written communication skills - ability to articulate sophisticated topics, issues and resolutions both orally and in writing.\n* Previous experience developing software and a deep love for helping our customers tackle their problems.\n\n# What you'll do: \n* Seek questions from developers about our integration tools and APIs\n* Build and Maintain our Developer knowledge base detailing known issues and solutions, and extend our support infrastructure by crafting and writing diagnostic tools/scripts.\n* Collaborate with our Product Management and Development Teams on activities such as root cause analysis, debugging, support, and post-mortem analysis of incidents and service interruptions.\n* Assist in the QA process for new platform features and/or perform platform testing to ensure our platform systems continue to run when software and hardware infrastructure upgrades occur.\n* As the voice of support, utilize customer feedback collected through partner concerns to our Support Teams to identify and drive improvements in our products\n* Write example code utilizing our APIs and platform interfaces to illustrate concepts or help prototype ideas in collaboration with customers\n\n# About Tucows:\nTucows (NASDAQ:TCX, TSX:TC) is possibly the biggest Internet company you’ve never heard of. We started as a simple shareware site in 1993 and have grown into a stable of businesses; mobile, internet and domains.\n\nWe embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the internet!\n\nToday, close to a thousand people work in over 16 countries to help us make the Internet better. If this sounds exciting to you, join the herd!\n\n__________\n\nWant to know more about what we stand for? At Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.\n\nWe also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.\n\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.\n\nLearn more about Tucows, our culture and employee benefits on our site [here](https://tucows.com/).\n \n\nPlease mention the words **MIXTURE FALSE MORNING** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMjU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $100,000 — $150,000/year\n \n\n#Location\nWorldwide

Mattermost provides an open source enterprise-grade messaging platform to the world’s leading organizations that allows teams to collaborate securely and privately anywhere. With over 10,000 server downloads / month our customers include Uber, Samsung, Affirm, The US Department of Defense and more. Our private cloud solutions offer secure, configurable, highly-scalable messaging across web, phone and PC with archiving, search, and deep integrations with hundreds of SaaS and on-premises technologies. Headquartered in Palo Alto, California, our company serves customers around the world with a distributed organization spanning the globe.\n\nWe value high impact work, ownership, self-awareness and being focused on customer success. If these values match who you are, we hope you'll learn more about working at Mattermost and come talk to us!\n\n**About the Role**\n\nAs a core committer at Mattermost you are responsible for one of the world’s largest and most popular open source projects. Your work impacts thousands of organizations who depend on Mattermost for daily operations, from high tech (Intel, Samsung, Micron), to healthcare (Medtronic, Epic, Bristol-Myers Squibb) to public sector (U.S. Department of Defense, U.S. Department of Energy), to education (University of California, National University of Singapore), and consumer brands (Urban Outfitters, Wargaming.net). Headquartered in Palo Alto, California, our company serves customers around the world with a distributed organization spanning 7 time zones. More on us at www.mattermost.com.\n\nWorking in open source means your work is publicly visible. Your code will receive both credit and constructive critique from the community. With the right mindset and support these can lead to you a highly positive working environment and making the best engineering decisions of your career. Core committers include highly skilled volunteer developers from the community, staff employed by enterprises deploying and investing in Mattermost, as well as staff employed by Mattermost, Inc.\n\nRead about our end-to-end recruiting process for core committers at: https://docs.mattermost.com/process/developer.html\n\nWe seek a full stack engineer comfortable moving across front end and back end systems to lay out the technical vision for critical components of the Mattermost architecture and leading community developers towards a unified, scalable, performant, extensible system architecture.\n\n# Responsibilities\n * Play a pivotal role in setting direction and standards for a large open source project\n* Guide, review and support open source contributors and community members\n* Design, implement, test and release new improvements to Mattermost across front end, back end, clients, and infrastructure \n\n# Requirements\n* Writes thoughtful, high quality code\n* Communicate clearly, especially in writing\n* Works effectively while remote, with the ability to travel 2-3 times per year for week-long off-site meetings with team members\n* Experience working in open source communities\n\nWe're looking for someone who wants to help us build the future of Mattermost and improve the way the world communicates. The right person in this role has the opportunity to have a huge impact on Mattermost the product, and its many users worldwide, but also on our open source community that has been key to Mattermost's success. If this sounds like you - please apply! \n\nPlease mention the words **REFLECT MINIMUM SEARCH** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMjU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, React, CSS, HTML, Golang, Full Stack, Developer, Digital Nomad, Education, Cloud, SaaS and Engineer jobs that are similar:\n\n $65,000 — $120,000/year\n \n\n#Location\nWorldwide

\nRESPONSIBILITIES\n\n\n* Collaborate with a strong team of Designers, Developers, and Marketer to build, refine, test, and debug new and existing features \n\n* Solve complex problems related to front-end web development and provide accurate estimates and scope for team deliverables \n\n* Help the company improve development standards and processes \n\n* Contribute ideas to project planning \n\n* Participate in company strategy and product roadmap meetings\n\n\n\nWHAT WOULD MAKE US LOVE YOU\n\n\n* Have a background as a lead software engineer or technical management\n\n* Work experience with MeteorJS, NodeJS, and/or Mongo \n\n* Involvement in MeteorJS, NodeJS, and/or Mongo open source projects \n\n* Engineering experience in a growing B2B SaaS company, and/or web apps that have had to scale. \n\n* An interest in ops, perhaps with monitoring tools, Chef, AWS, and Opsworks \n\n* Engineering experience with real-time live updating apps \n\n* Experience with the Twitter and Facebook APIs \n\n* Have implemented and run scrum teams before, either as Scrum Master or something similar\n\n* Knowledge of basic DevOps tools, or experience working with DevOps teams.\n\n* Have grown and led engineering teams of 5+ people, ideally in a startup or high performing software environment\n\n\n\nLOCATION\n\nToronto – Halifax - Remote (experience working remote is preferred) \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to DevOps, JavaScript, CSS, HTML, Node, API, Marketing, Engineer, Full Stack, Full Time, Testing, Executive, Web Developer, Scrum, Developer, Digital Nomad and SaaS jobs that are similar:\n\n $65,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto – Halifax - Remote