Role Description\n\nYour north star: Support the Pomelo clinical practice's efficiency by owning key operational & administrative processes.\n\nIn this role, you will report into our Market Operations Lead and have the following responsibilities: \n\n\n* Work closely with clinical staff to provide care navigation support for patients who need help finding providers in their network and/or being connected to other care or social services such as housing, transportation, WIC and SNAP.\n\n* Monitor our member support phone line and answer any questions that patients call in with\n\n* Complete eligibility checks for new and existing patients and own the patient offboarding process\n\n* Own patient scheduling, including patient prioritization, appointment reminders and provider schedule optimization\n\n* Manage referrals to health plan’s Case Management team\n\n* Collaborate with Market Operations Lead to develop new workflows focused on improving care coordinator efficiency\n\n* Other responsibilities as assigned\n\n\n\nWho you are\n\n\n* 4+ years healthcare administration experience, ideally having worked within virtual care\n\n* Familiarity with SDOH platforms and referrals\n\n* Results-oriented operator who moves fast\n\n* Meticulous attention to detail\n\n* Goes the extra mile for patients\n\n* Comfort with ambiguity\n\n* Ability to work cross-functionally with clinicians\n\n* Passionate about maternal and child health\n\n\n\nWhy you should join our team\n\nBy joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.\n\nWe strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. We also offer:\n\n\n* Competitive healthcare benefits\n\n* Generous equity compensation\n\n* Unlimited vacation\n\n* Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)\n\n\n\n\nAt Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.\n\nOur salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is $40,000 to $50,000. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.\n\n \n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Non Tech and Non Tech jobs that are similar:\n\n $30,000 — $70,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

\nAbout us:\n\nParsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.\n\nThe opportunity:\n\nClinical Coordinators play a crucial role in establishing and maintaining a robust operational foundation within our organization. By leveraging their expertise in phone skills and customer service, they contribute to the seamless delivery of healthcare services and continuously seek ways to enhance the overall membership and clinical experience.\n\nThis is a remote FTE, non-exempt position with the ability to work weekends and holidays as required. \n\nThis role will deliver an exceptional member experience in all member interactions and throughout all care delivery. Utilize strong organizational ability and proactive mindset to assist in sustainable administrative processes and identify areas for improvement in operational workflows. Demonstrate excellent phone skills and customer service abilities while providing effective administrative support to our Providers, Health Coaches, RN Care Managers, and Members.\n\nWhat you’ll do:\n\nAdministration\n\n\n* Maintain a full comprehension of Parsley Health clinical operations, tools and workflows to maximize administrative support across the clinical practice)\n\n* Provide Clinician and Health Coach support with chart prep, scheduling, waitlist management, and transfers of care.\n\n* Assist daily practice operations such as slack coverage for provider requests, lab triage, EMR system management, referral list management, and faxes.\n\n* Assist clinical teams with administrative member-requests and overflow tasks as needed, including medical record requests and coordination, insurance invoice requests, and clinical letters of medical necessity.\n\n* Provide practice-wide messaging and phone coverage, triaging time-sensitive messages, escalating to management on-call, and resolving member inquiries. \n\n* Maintain accurate documentation and records of all interactions and transactions to support efficient workflow management.\n\n* Strive to meet and exceed performance metrics in support of seamless member experience including call handling time, member satisfaction scores, and resolution rates.\n\n\n\n\nMembership\n\n\n* Answer inbound member message inquiries for: scheduling requests, troubleshooting technical issues, triaging unassigned and needs attention messages, handling and/or triaging urgent messages.\n\n* Handle inbound and outbound calls from customers regarding scheduling inquiries, tech troubleshooting, and general assistance.\n\n* Listen attentively to customer concerns, empathize with their situation, and provide appropriate solutions and resolutions.\n\n* Maintain a positive and professional demeanor at all times, reflecting the company's commitment to exceptional customer service.\n\n* Assist new members with clinical scheduling questionnaires, portal questions, and any other coordination before a member has an assigned clinician.\n\n* Submit member feedback and specific improvement projects to manager.\n\n* Organize day-to-day coordination, including waitlist management, scheduling, and transfers of care to new providers\n\n\n\n\nProjects\n\n\n* Support and maintain resources that assist administrative projects and scale solutions.\n\n* Assist practice-wide pilots and initiatives as applicable\n\n\n\n\nWhat you’ll need:\n\n\n* 1+ year in health care, operations, membership experience, or as a medical assistant\n\n* Bachelor’s degree or equivalent preferred\n\n* Proven experience in a customer service or call center environment.\n\n* Excellent verbal communication skills, with a clear and pleasant phone voice.\n\n* Strong listening skills and the ability to empathize with customers' concerns.\n\n* Exceptional problem-solving abilities, with a focus on finding effective solutions.\n\n* Experience using an electronic medical record system, working with clinical notes, and reading lab results is a plus, but not required\n\n* Demonstrable attention to detail with a knack for organization and clarity\n\n* Flexibility; things change often and we need someone who can adapt quickly\n\n* Ability to work holidays\n\n\n\n\nPreferred Qualifications:\n\n\n* Bachelor’s degree or equivalent preferred\n\n* Knowledge of product or service offerings and industry-specific terminology.\n\n* Familiarity with troubleshooting technical issues and providing technical support over the phone.\n\n* Certification or training in customer service or call center operations.\n\n\n\n\nBenefits and Compensation:\n\n\nEquity Stake\n\n401(k) + Employer Matching program\n\nRemote-first with the option to work from one of our centers in NYC or LA \n\nComplimentary Parsley Health Complete Care membership\n\nSubsidized Medical, Dental, and Vision insurance plan options\n\nGenerous 4+ weeks of paid time off\n\nAnnual professional development stipend\n\n* Annual wellness stipend\n\n\n\n\nParsley Health is committed to providing an equitable, fair and transparent compensation program for all employees. \n\nThe salary for this role is $49,920 ($24/hour). We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.\n\nIndividual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.\n\n\nAt Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. \n\n\nImportant note:\n\nIn light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @parsleyhealth.com email address to guide you through our interview process. \n\n    Please note: \n\n\n* We will never communicate with you via Microsoft Teams\n\n* We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment\n\n\n\n\nWe look forward to connecting!\n\n#LI-Remote
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

\nEmpassion is a Management Services Organization (MSO) focused on improving the quality of care and costs for a highly neglected “Advanced illness/ end of life” patient population. Four percent of the Medicare population but 25 percent of its costs. The impact is driven deeper with families who are left with minimal options and decreased time with their loved ones. Empassion is enabling increased access and alignment while delivering superior outcomes for patients, their communities, the healthcare system, families, and society. \n\n\nEmpassion is one of the most impactful and exciting start-ups in healthcare. Our focus is to improve the quality of care and reduce costs for seniors with advanced illness. Empassion works with primary care, palliative care, hospice, and home health providers to ensure that patients with advanced illness receive the care they both want and need. We are committed to giving patients and their families more good days at home. Empassion is currently in 35 states, working with hundreds of providers and thousands of patients.\n\n\n\n\nRole Overview\n\n\nWe are hiring a bilingual (Spanish/English) care coordinator to work directly with patients, providers, and families in our palliative care program, Day-to-day, you will work with patients to enroll them in our program, connect them with their providers, ensure they are receiving top-quality care, and act as a trusted resource for them and their families. We are looking for someone with an empathetic ear and strong multitasking skills to help our patients get the care they need and deliver on our mission of getting them more good days.\n\n\nCare coordinators will join our Central Operations team, which consists of like-minded care coordinators and is managed by a leader with deep healthcare contact center and care coordination experience. Empassion will provide in-depth training and resources to ensure that you will be successful in this role. This position is fully remote, but our team communicates regularly on Zoom and Slack. \n\n\n\nWhat success looks like:\n* Help patients understand the value of palliative care\n* Enroll patients in the program and connect them to palliative care providers\n* Answer questions that patients, caregivers, and providers have about palliative care or the program more broadly\n* Document patient encounters and triage any patient needs to their care team\n* Follow up with patients to ensure they are receiving high-quality care from Empassion’s network of providers\n* Collaborate on process improvement\n\n\n\nWhat you will bring:\n* Minimum 2+ years of relevant work experience in a customer service call center or healthcare\n* Basic understanding of healthcare \n* Caring and compassionate, social work or other people-centered background preferred\n* Enthusiastic about providing an outstanding experience for Empassion Health’s patients and their caregivers\n* Passionate about making a change in the healthcare experience: you love to serve and make a difference, and you go the extra mile for patients\n* Empathetic and well-spoken: you enjoy speaking with patients on the phone and possess strong communication skills\n* Comfortable working with technology and in a dynamic, startup environment\n* Bilingual in Spanish and English (written and spoken)\n* Secure Wi-Fi connectivity\n\n\n\n\n$19 - $19 an hour\n\n\n\n\n\nRemote vs. In person\nThough Empassion is a fully remote company, we do have programming and events which require us to be in person, including team and company-wide meetings.  \n\n\nSecurity\nEmpassion will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Empassion, please notify us at: [email protected] \n\n\nEEO\nWe want you to know: You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter- this is where you can really state your case for *why you*). We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.\n\n\nWe are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a policy of Empassion not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Non Tech and Non Tech jobs that are similar:\n\n $30,000 — $50,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States

\nEmpassion is a Management Services Organization (MSO) focused on improving the quality of care and costs for a highly neglected “Advanced illness/ end of life” patient population. Four percent of the Medicare population but 25 percent of its costs. The impact is driven deeper with families who are left with minimal options and decreased time with their loved ones. Empassion is enabling increased access and alignment while delivering superior outcomes for patients, their communities, the healthcare system, families, and society. \n\n\nEmpassion is one of the most impactful and exciting start-ups in healthcare. Our focus is to improve the quality of care and reduce costs for seniors with advanced illness. Empassion works with primary care, palliative care, hospice, and home health providers to ensure that patients with advanced illness receive the care they both want and need. We are committed to giving patients and their families more good days at home. Empassion is currently in 35 states, working with hundreds of providers and thousands of patients.\n\n\n\n\nRole Overview\n\n\nWe are hiring a bilingual (Spanish/English) care coordinator to work directly with patients, providers, and families in our palliative care program, Day-to-day, you will work with patients to enroll them in our program, connect them with their providers, ensure they are receiving top-quality care, and act as a trusted resource for them and their families. We are looking for someone with an empathetic ear and strong multitasking skills to help our patients get the care they need and deliver on our mission of getting them more good days.\n\n\nCare coordinators will join our Central Operations team, which consists of like-minded care coordinators and is managed by a leader with deep healthcare contact center and care coordination experience. Empassion will provide in-depth training and resources to ensure that you will be successful in this role. This position is fully remote, but our team communicates regularly on Zoom and Slack. \n\n\n\nWhat success looks like:\n* Help patients understand the value of palliative care\n* Enroll patients in the program and connect them to palliative care providers\n* Answer questions that patients, caregivers, and providers have about palliative care or the program more broadly\n* Document patient encounters and triage any patient needs to their care team\n* Follow up with patients to ensure they are receiving high-quality care from Empassion’s network of providers\n* Collaborate on process improvement\n\n\n\nWhat you will bring:\n* Minimum 2+ years of relevant work experience in a customer service call center or healthcare\n* Basic understanding of healthcare \n* Caring and compassionate, social work or other people-centered background preferred\n* Enthusiastic about providing an outstanding experience for Empassion Health’s patients and their caregivers\n* Passionate about making a change in the healthcare experience: you love to serve and make a difference, and you go the extra mile for patients\n* Empathetic and well-spoken: you enjoy speaking with patients on the phone and possess strong communication skills\n* Comfortable working with technology and in a dynamic, startup environment\n* Bilingual in Spanish and English (written and spoken)\n* Secure Wi-Fi connectivity\n\n\n\n\n$20 - $25 an hour\n\n\n\n\n\nRemote vs. In person\nThough Empassion is a fully remote company, we do have programming and events which require us to be in person, including team and company-wide meetings.  \n\n\nSecurity\nEmpassion will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Empassion, please notify us at: [email protected] \n\n\nEEO\nWe want you to know: You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter- this is where you can really state your case for *why you*). We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.\n\n\nWe are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a policy of Empassion not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Non Tech and Non Tech jobs that are similar:\n\n $30,000 — $50,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York, NY