\nEmpassion is one of the most impactful and exciting start ups in health care. We are focused on improving the experience and lowering costs for seniors at end of life. Specifically, we provide palliative and hospice care for seniors with serious illness and high risk of an over-medicalized death. This population is highly neglected in the current market. \n \nEmpassion clients are payers and risk-bearing entities and we work with community palliative and hospice partners to deliver superior outcomes. We are live today across 44 states and growing rapidly.\n\n\nAbout the Role:\nAs a Strategic Operations Associate, you will play a critical role in enhancing internal operations and creating new processes as we deepen and grow new customer relationships. You will join a fast-paced, nimble team of operators who are focused on improving the lives of seniors with serious illness. \n\n\nYou like to get stuff done! You will execute on complex project plans and collaborate cross-functionally with colleagues on Growth, Network, Data & Analytics and Product/Technology to optimize workflows. You will also work closely with Empassion customers to drive partnership success and patient impact. You will proactively identify opportunities for operational improvement and drive changes end-to-end.\n\n\nThe Strategic Operations Associate will report directly to the Sr. Manager of Strategic Operations and Growth. \nEmpassion is a remote company, fully distributed across the United States. We prioritize asynchronous work and communication but are quick to get on a call, Zoom, or even flight if the situation requires higher fidelity discussion. You will have the opportunity to spend time with colleagues in person, including an all-team offsite 1-2x per year (location varies).\n\n\nWhy You Belong Here and How You Will Grow:\nYou are a hard working, customer-focused operator excited to drive strategic initiatives and projects critical to Empassion’s growth and success. You are a strong communicator with a bias to action and are comfortable building new processes, and implementing them both internally and externally to enhance operations. This position will allow you to think creatively to overcome challenges, become a strong operator in high-growth settings, enhance your healthcare expertise, and contribute to the successful operation and growth of our business. \n\n\nWe are dedicated to cultivating relationships built for trust and meaningful experiences that promote your growth. We recognize the value of autonomy, flexibility, and ownership while keeping sight of the importance of real-life experiences. We do not accept anything less than respectful, supportive, and growth-oriented teammates.\n\n\n\nWhat Success Looks Like\n* Collaborate with Operations leadership to enhance, manage and execute on Empassion’s implementation and customer success playbooks. We are growing quickly! \n* Demonstrate a keen attention to detail and ability to balance multiple projects simultaneously\n* Own critical cross-functional workflows and manage the execution of special projects\n* Identify and implement process improvements to increase efficiency, reduce costs, and improve the quality of our products and services\n\n\n\nWhat You Will Bring\n* 1-3 years of experience in project management or operations, preferably at a start up or a high growth company. Strong healthcare acumen preferred. \n* A track record of and managing and executing complex projects as well as a strong attention to detail\n* You have demonstrated success in driving operational improvements and efficiencies\n* You have a can-do attitude and a strong sense of personal accountability to deliver results\n* You are an excellent communicator and respectful of your colleagues, and you thrive in a fast-paced team environment\n* You have experience working in ambiguous, often changing and high growth environments\n\n\n\n\n$80,000 - $100,000 a year\n\nRemote vs. In person\nThough Empassion is a fully remote company, we do have programming and events which require us to be in person, including team and company-wide meetings.  \n\n\nSecurity\nEmpassion will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Empassion, please notify us at: [email protected] \n\n\nEEO\nWe want you to know: You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter- this is where you can really state your case for *why you*). We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.\n\n\nWe are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a policy of Empassion not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States

\nEmpassion is a Management Services Organization (MSO) focused on improving the quality of care and costs for a highly neglected “Advanced illness/ end of life” patient population. Four percent of the Medicare population but 25 percent of its costs. The impact is driven deeper with families who are left with minimal options and decreased time with their loved ones. Empassion is enabling increased access and alignment while delivering superior outcomes for patients, their communities, the healthcare system, families, and society. \n\n\nWhat your experience will be like:\nThe Data & Analytics team is a high-impact, high-visibility team that works cross-functionally with the entire organization. We are creating a robust, flexible, and modern analytics platform that is core to delivering the company’s technology and service capabilities. The Senior Data Analyst will report directly to the VP of Data & Analytics, a healthcare data practitioner with over a decade of experience in early-stage healthcare startups. They will work alongside a team of experienced Analytics Engineers and Data Analysts to build out and maintain robust data pipelines and analytics solutions to better understand our patient population using a combination of SQL, dbt, and Looker. They will partner closely with our Product-Dev, Ops, and Finance teams to deliver explanatory and actionable insights as we work to improve the care our patients receive.\n\n\nWhy you belong here and how you will grow:\nThis is an opportunity to support the buildout of Empassion’s analytics platform and to be part of a passionate, skilled, and committed team working together to realize our shared vision. We pride ourselves on providing accurate, timely, and actionable data to our internal and external users. We hold ourselves to a high standard that respects the impact our data and analytics can have on a patient’s course of care. \n\n\nThe Data & Analytics team is composed of specialists who can flex across different types of work as needed. The Senior Data Analyst will be  designing and building analytics models, reports, and dashboards to enable and empower Empassion and our customers to better understand their patients. We strive to build sustainable data products that our users can operate themselves day-to-day, but are highly responsive when the business has additional data needs and questions.\n\n\nWe are a remote company, fully distributed across the United States. We prioritize our work activities weekly and hold ourselves accountable to deliverables. We use Slack as a team and have regular Zoom touch points. We have full team offsites 2x per year and additional travel as needed (both to improve work productivity and build team trust). We are dedicated to cultivating relationships built for trust and meaningful experiences that promote your growth. We recognize the value of autonomy, flexibility, and ownership while not losing sight of the importance of real-life experiences. We do not accept anything less than respectful, supportive, and growth-oriented teammates.\n\n\n\nWhat you will do\n* Collaborate with cross-functional teams to understand business requirements and report on data from a variety sources, ensuring data quality, consistency, and accuracy.\n* Calculate novel metrics from our proprietary application data to understand how patients are moving through care programs and the quality of care they’re receiving from their providers.\n* Design, develop, and maintain algorithms and data models, using SQL and dbt.\n* Use Looker to create visually appealing and informative dashboards and reports to communicate data insights and enable data-driven decision-making by our stakeholders.\n* Create documentation and training materials for technical and non-technical users of our data products\n* Work with your fellow data analysts and analytics engineers to co-author a coherent and intuitive data warehouse, providing feedback on approaches, code review, and a sense of shared ownership.\n* Expect to spend your “building time” roughly evenly split between dbt, LookML, and Looker dashboards / analysis.\n\n\n\n\nWhat you will bring\n* 4+ years of experience in data analytics or analytics engineering, having delivered actionable insights and compelling visualizations to Operations, Finance, or Clinical  teams\n* 2+ years of experience in seed / series A startups\n* Strong SQL, dbt, and Looker skills\n* Excellent communication skills with both technical and non-technical audiences (peers, engineers, operations, external customers)\n* Excitement about working in a fast-moving startup environment\n* A bias for action and enthusiasm for fast iteration and creative problem solving\n* A desire to learn more about the operational workflows of our business and the healthcare delivery system as a whole\n\n\n\nNice to have\n* Familiarity with the basics of healthcare delivery and data sources/standards (Claims, ADT, etc.)\n* Experience working with Product-Dev teams to thoroughly understand data generated by nascent django or other internally-built applications\n* Experience with git / github\n\n\n\nHow work affects my life\n* Competitive compensation with a simple and clear compensation philosophy\n* Coworkers who are best-in-class clinicians, operators, and technologists\n* Opportunities to grow your skill set and a preference for internal promotions\n* A role where you can finish challenging days knowing you’re making a difference working on a truly important problem\n\n\n\n\n$145,000 - $185,000 a year\n\nRemote vs. In person\nThough Empassion is a fully remote company, we do have programming and events which require us to be in person, including team and company-wide meetings.  \n\n\nSecurity\nEmpassion will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Empassion, please notify us at: [email protected] \n\n\nEEO\nWe want you to know: You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter- this is where you can really state your case for *why you*). We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.\n\n\nWe are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a policy of Empassion not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Django, Travel, Finance, Git and Senior jobs that are similar:\n\n $80,000 — $150,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States

\nEmpassion is a Management Services Organization (MSO) focused on improving the quality of care and costs for a highly neglected “Advanced illness/ end of life” patient population. Four percent of the Medicare population but 25 percent of its costs. The impact is driven deeper with families who are left with minimal options and decreased time with their loved ones. Empassion is enabling increased access and alignment while delivering superior outcomes for patients, their communities, the healthcare system, families, and society. \n\n\nEmpassion is one of the most impactful and exciting start-ups in healthcare. Our focus is to improve the quality of care and reduce costs for seniors with advanced illness. Empassion works with primary care, palliative care, hospice, and home health providers to ensure that patients with advanced illness receive the care they both want and need. We are committed to giving patients and their families more good days at home. Empassion is currently in 35 states, working with hundreds of providers and thousands of patients.\n\n\n\n\nRole Overview\n\n\nWe are hiring a bilingual (Spanish/English) care coordinator to work directly with patients, providers, and families in our palliative care program, Day-to-day, you will work with patients to enroll them in our program, connect them with their providers, ensure they are receiving top-quality care, and act as a trusted resource for them and their families. We are looking for someone with an empathetic ear and strong multitasking skills to help our patients get the care they need and deliver on our mission of getting them more good days.\n\n\nCare coordinators will join our Central Operations team, which consists of like-minded care coordinators and is managed by a leader with deep healthcare contact center and care coordination experience. Empassion will provide in-depth training and resources to ensure that you will be successful in this role. This position is fully remote, but our team communicates regularly on Zoom and Slack. \n\n\n\nWhat success looks like:\n* Help patients understand the value of palliative care\n* Enroll patients in the program and connect them to palliative care providers\n* Answer questions that patients, caregivers, and providers have about palliative care or the program more broadly\n* Document patient encounters and triage any patient needs to their care team\n* Follow up with patients to ensure they are receiving high-quality care from Empassion’s network of providers\n* Collaborate on process improvement\n\n\n\nWhat you will bring:\n* Minimum 2+ years of relevant work experience in a customer service call center or healthcare\n* Basic understanding of healthcare \n* Caring and compassionate, social work or other people-centered background preferred\n* Enthusiastic about providing an outstanding experience for Empassion Health’s patients and their caregivers\n* Passionate about making a change in the healthcare experience: you love to serve and make a difference, and you go the extra mile for patients\n* Empathetic and well-spoken: you enjoy speaking with patients on the phone and possess strong communication skills\n* Comfortable working with technology and in a dynamic, startup environment\n* Bilingual in Spanish and English (written and spoken)\n* Secure Wi-Fi connectivity\n\n\n\n\n$19 - $19 an hour\n\n\n\n\n\nRemote vs. In person\nThough Empassion is a fully remote company, we do have programming and events which require us to be in person, including team and company-wide meetings.  \n\n\nSecurity\nEmpassion will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Empassion, please notify us at: [email protected] \n\n\nEEO\nWe want you to know: You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter- this is where you can really state your case for *why you*). We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.\n\n\nWe are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a policy of Empassion not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Non Tech and Non Tech jobs that are similar:\n\n $30,000 — $50,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States

\nEmpassion is a Management Services Organization (MSO) focused on improving the quality of care and costs for a highly neglected “Advanced illness/ end of life” patient population. Four percent of the Medicare population but 25 percent of its costs. The impact is driven deeper with families who are left with minimal options and decreased time with their loved ones. Empassion is enabling increased access and alignment while delivering superior outcomes for patients, their communities, the healthcare system, families, and society. \n\n\nEmpassion is one of the most impactful and exciting start-ups in healthcare. Our focus is to improve the quality of care and reduce costs for seniors with advanced illness. Empassion works with primary care, palliative care, hospice, and home health providers to ensure that patients with advanced illness receive the care they both want and need. We are committed to giving patients and their families more good days at home. Empassion is currently in 35 states, working with hundreds of providers and thousands of patients.\n\n\n\n\nRole Overview\n\n\nWe are hiring a bilingual (Spanish/English) care coordinator to work directly with patients, providers, and families in our palliative care program, Day-to-day, you will work with patients to enroll them in our program, connect them with their providers, ensure they are receiving top-quality care, and act as a trusted resource for them and their families. We are looking for someone with an empathetic ear and strong multitasking skills to help our patients get the care they need and deliver on our mission of getting them more good days.\n\n\nCare coordinators will join our Central Operations team, which consists of like-minded care coordinators and is managed by a leader with deep healthcare contact center and care coordination experience. Empassion will provide in-depth training and resources to ensure that you will be successful in this role. This position is fully remote, but our team communicates regularly on Zoom and Slack. \n\n\n\nWhat success looks like:\n* Help patients understand the value of palliative care\n* Enroll patients in the program and connect them to palliative care providers\n* Answer questions that patients, caregivers, and providers have about palliative care or the program more broadly\n* Document patient encounters and triage any patient needs to their care team\n* Follow up with patients to ensure they are receiving high-quality care from Empassion’s network of providers\n* Collaborate on process improvement\n\n\n\nWhat you will bring:\n* Minimum 2+ years of relevant work experience in a customer service call center or healthcare\n* Basic understanding of healthcare \n* Caring and compassionate, social work or other people-centered background preferred\n* Enthusiastic about providing an outstanding experience for Empassion Health’s patients and their caregivers\n* Passionate about making a change in the healthcare experience: you love to serve and make a difference, and you go the extra mile for patients\n* Empathetic and well-spoken: you enjoy speaking with patients on the phone and possess strong communication skills\n* Comfortable working with technology and in a dynamic, startup environment\n* Bilingual in Spanish and English (written and spoken)\n* Secure Wi-Fi connectivity\n\n\n\n\n$20 - $25 an hour\n\n\n\n\n\nRemote vs. In person\nThough Empassion is a fully remote company, we do have programming and events which require us to be in person, including team and company-wide meetings.  \n\n\nSecurity\nEmpassion will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Empassion, please notify us at: [email protected] \n\n\nEEO\nWe want you to know: You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter- this is where you can really state your case for *why you*). We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.\n\n\nWe are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a policy of Empassion not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Non Tech and Non Tech jobs that are similar:\n\n $30,000 — $50,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York, NY