\nPointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.\n \nAt PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.\n \nJoin us and be part of a team that is making a real impact.\n \nTo learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n \nAbout the Role:\n\n\nA Content Writer provides our customers with a consistent, relevant, and valuable content experience while they engage with our software. They focus on sustaining products that are already established in the market, ensuring that customer communications and product content accurately capture any feature enhancements or changes. This includes writing in-app communications for all product releases, regulatory updates, and sunsetting products.\n\n\nA Content Writer collaborates with Product Leaders and Engineers to write UI content for sustaining product updates. This includes crafting dialog boxes, microcopy, ghost text, labels, button copy, and toast/snackbar messages. In addition to these responsibilities, the Content Writer will also be involved in creating customer-facing assessments and forms using a Content Management System (CMS) and writing in XML format. They will utilize their expertise to ensure the content is optimized for publishing to our product for customer use. The Content Writer will also manage the content release calendar and take charge of writing the technical help files. Furthermore, they will oversee the Help Center, Resource Hub, and the Help File build process, including QA, deployment, and release.\n\n\n\n\n\nKey Strengths: \n* Content Writing background in a product-focused environment. An education/training background, or a bachelor’s degree in English, UX writing, technical communications, or journalism.\n* Experience writing and structuring language to respond to audience needs, technical communications, instructional, and UX writing.\n* Understand how to structure language in both XML and JSON formats.\n* Worked in authoring and publishing content management systems (CCMS).\n* Background working in agile development with cross-functional teams including Product Management, and Engineers.\n* Domain and industry knowledge a plus. Previous PointClickCare and/or EHR equivalent software experience an asset.\n* Self-directed and effective working independently and when cooperating with cross functional teams as well as excellent communication and presentation skills. \n\n\n\nBonus Skills: \n* Domain and industry knowledge a plus. Previous PointClickCare and/or EHR equivalent software experience an asset.\n* Knowledgeable in Paligo, Pendo, Jira, Aha!, Figma, Miro, Smartsheet a plus.\n* A portfolio of work you have done. Including instructional documentation.\n\n\n\n\n\n$78,100 - $84,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package for full-time employees. The CAD base salary range for this position is $78,100 - $84,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CAD locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n\n\n#LI-AT1\n #LI-Remote\n\n\nPointClickCare Benefits & Perks:\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Cloud and Cloud jobs that are similar:\n\n $60,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote or Mississauga

\nWho We Are\nRed Canary was founded to create a world where every organization can make its greatest impact without fear of cyber threats. We’re a cyber security company who protects, supports and empowers organizations to make better security decisions so they can focus on their mission without fear of cyber threats. \n\n\nThe combination of our market-defining technology and expertise prevents breaches every day and sets a new standard for partnership in the industry. We’re united in our commitment to customers and grounded in our values, which earned us a place on the Forbes Best Start-up Employers 2022 list.  If our mission resonates with you, let’s talk.\n\n\nWhat We Believe In\n- Do what’s right for the customer\n- Be kind and authentic\n- Deliver great quality\n- Be relentless \n\n\nChallenges You Will Solve\nAs a Principal Technical Writer at Red Canary, you will have a leadership role in driving the documentation initiatives for the Red Canary’s Security Operations platform. Reporting directly to the Sr. Director of Product Management, this individual will be responsible for leading the design, development, management, and delivery of comprehensive technical documentation for our products and services. The ideal candidate is an expert in technical writing, possesses strong organizational and communications skills, has experience redesigning production documentation from the ground up, and has a proven track record of managing complex and ever-evolving  documentation projects. \n\n\n\nWhat You'll Do\n* Contribute every day to an organization with an incredible culture, market-leading technology, and a relentless focus on doing what is right for our customers. \n* Lead the design and implementation of the documentation strategy.\n* Define and implement processes for collecting, authoring, and publishing various types of documentation.\n* Collaborate with cross-functional teams—such as engineering, product management, marketing, customer support, and others—to gather information and create accurate, clear, and user-friendly documentation.\n* Oversee the creation and maintenance of technical documentation, including user guides, API documentation, FAQs, operation and technical manuals, and release notes.\n* Utilize modern tools and technologies to improve documentation processes and deliverables.\n* Establish and enforce documentation standards, templates, and best practices.\n* Conduct thorough reviews and edits of technical content to ensure clarity, accuracy, and consistency.\n* Implement feedback mechanisms to continuously improve documentation quality.\n* Track documentation metrics and report on project status, challenges, and successes.\n* Stay current with industry trends and best practices in technical documentation.\n* Drive the adoption of innovative documentation solutions, such as interactive documentation, video tutorials, and other multimedia formats.\n* Identify and implement process improvements to enhance documentation efficiency and effectiveness.\n\n\n\nWhat You'll Bring\n* 10+ years of experience in technical writing for B2B software products, with at least 4 of those years spent working on technical products in IT or cybersecurity. If you lack this experience, tell us why your other experience will also help you succeed in this role. \n* Bachelor’s degree in Technical Writing, English, Communications, Computer Science, or a related field preferred.\n* An inherent curiosity to understand how things work and what makes people tick\n* Strong understanding of software development processes and technologies.\n* The acumen to make technical concepts approachable for non-technical audiences\n* The adaptability to work in a fast-paced hyper-growth organization combined with a desire to learn and grow.\n* Excellent written and verbal communication skills.\n\n\n\n\n\n\nTargeted base salary range: $133,000 - $180,000 + bonus eligibility and equity depending on experience\n\n\nBenefit Highlights:\n- 100% Paid Premiums:  Red Canary offers a 100% paid plan option for medical, dental and vision for you and your dependents. No waiting period.\n- Health & Wellness - Access to mental health services, Employee Assistance Program and additional programs to incentivize healthy habits.  \n- Fertility Benefits: All new hires are eligible for benefits as of their first day.\n- Flexible Time Off: Take the time you need to recharge including vacation, sick, bereavement, jury duty, and holidays. \n- Paid Parental Leave- Full base pay to bond/care for your new child.\n- Pre-Tax Plans - Red Canary offers a variety of plans to fit you and your dependent specific needs including FSA, HRA and HSA, with employer funding to offset out of pocket health care expenses. \n- Flexible Work Environment- With 60% remote workforce, Canaries can work virtually from almost anywhere in the US.\n\n\nThe application deadline is September 20th, 2024.\n\n\nWhy Red Canary?\nRed Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way. \n\n\nAt Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:\nhttps://resource.redcanary.com/rs/003-YRU-314/images/RedCanary_2024BenefitsSummary.pdf?version=0\n\n\nIndividuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Writer, Video and API jobs that are similar:\n\n $50,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

\nAbout the Role: \n\nWe are building our documentation team and are looking for a Technical Writer to help lead the end-to-end vision, strategy, and implementation of Redpanda products. Reporting to the Technical Writing Manager, you will document multiple functional areas of Redpanda products, including all aspects of security, data balancing, and cluster configuration. You will advocate for the user experience of our products (including the core streaming platform and cloud SaaS areas), spearhead a user-centric approach, and help lead product strategy. You will be a foundational member of the documentation team, helping to build processes, and drive strategy. This is an opportunity to work closely with product and engineering leadership and teams at a fast-growing, well-funded startup.\n\nYou Will:\n\n\n* Collaborate with engineering teams to discuss technologies and workflows, and create top-notch documentation\n\n* Write, format, and edit content, including security configurations, cluster configuration, and Redpanda Cloud content\n\n* Contribute to web content design–a content design background is a plus\n\n* Facilitate knowledge sharing throughout our engineering, product management, and design teams and help produce accurate, well-written communications\n\n* Partner with content specialists to define documentation standards and best practices\n\n* Participate in assessing and proposing software and methods to continuously improve our documentation processes\n\n* Write and revise content/test features with the customer experience as the primary driver\n\n* Engage in community discussions with OSS, prospective, and paying customers\n\n* Be part of a diverse remote distributed team\n\n\n\n\nYou Have:\n\n\n* 4+ years of experience writing technical documentation for an external developer audience\n\n* Familiarity with basic software security fundamentals \n\n* Ability to distill complex technical concepts into clear, comprehensive, developer-focused documentation\n\n* Recent experience working in a docs-as-code environment \n\n* Understand and have worked on Git, open-source development, Asciidoc/Antora, front-end web development\n\n* Experience working with open source technologies and communities\n\n* Read and code in languages such as Java, golang or Python, and YAML–familiarity with data streaming and/or Apache Kafka a plus\n\n* Excellent information architecture and information design skills\n\n* Familiar working with Apache Kafka® (event streaming), databases, or distributed systems\n\n* Rabid desire to help our customers get the information they need quickly and easily\n\n* Excellent writing, editing, and verbal communication skills\n\n\n\n\n \n\nU.S. base salary range for this role is $144,000 - $170,000 (CA, NY, WA) and  $125,000 - $148,000 (other US locations). Our salary ranges are determined by role, level, and location. As a remote-first company, we strive to consider each candidate's job-related skills, location, experience, relevant education or training to determine individual base salary. Your talent partner will share more about the specific salary range for your preferred location during the hiring process. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Writer, Education, Cloud and Golang jobs that are similar:\n\n $65,000 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States

\nUpshot’s mission is, and always has been, to enable the creation of efficient financial markets for anything. To realize this, we’re developing the Upshot Machine Intelligence Network, a network designed to crowdsource financial alpha produced by machine learning models and powered by our new Proof of Alpha scoring mechanism. We believe building at the intersection of crypto and AI is the best way to achieve our mission and usher in a new era of efficient financial markets.\n\n\nAs crypto-natives and ML experts with experience across leading Web3 projects, large finance companies, and large tech companies, our team combines deep blockchain knowledge with world-class technical capabilities. We’re backed by top crypto venture funds and angel investors who share our vision for the future of digital ownership.\n\n\nAt Upshot, we nurture our people just as much as our products, providing an environment where top talent can thrive at the intersection of crypto and AI. Together, we’re building the infrastructure to enable financial markets for anything. Join us as we shape the next frontier.\n\n\nUpshot is seeking a Content Writer to be the storyteller of our narrative. In this pivotal role, you'll be the architect of our written voice, weaving compelling narratives that resonate with our audience and drive engagement. As a core member of our Growth team, you'll have the opportunity to shape the perception of Upshot, contribute to our thought leadership, and play a key role in our communication strategy.\n\n\n\nResponsibilities\n* Craft Compelling Content: Develop and produce high-quality content for various channels, including blog posts, whitepapers, website content, social media, and more. Articulate complex concepts in a clear and engaging manner for a diverse audience\n* Content Strategy: Collaborate with cross-functional teams to align content strategy with overall marketing and business objectives. Contribute to the development of a comprehensive content calendar\n* Brand Voice: Uphold and evolve the Upshot brand voice, ensuring consistency across all written materials. Be the guardian of our brand's tone, style, and messaging\n* Market Research: Stay informed about industry trends, competitor content, and emerging technologies. Translate insights into content that positions Upshot as a thought leader\n* Optimization: Monitor content performance, analyze metrics, and iterate to optimize for engagement and impact. Stay updated on SEO best practices and implement them in content creation\n\n\n\nRequirements\n* Proven experience as a Content Writer in the Web3 / AI space\n* Deep understanding of the crypto, DeFi, blockchain ecosystem and AI with a passion for emerging technologies\n* Exceptional writing and editing skills, with the ability to tailor content for different audiences and platforms. \n* Understanding of SEO principles and experience with keyword optimization\n* Strong research skills to gather and analyze information from various sources\n* Creative mindset with the ability to think outside the box and bring fresh ideas to the tabl\n\n\n\nPreferred Requirements\n* Previous work with tech startups or high-growth companies\n* Portfolio showcasing a diverse range of content types and styles\n\n\n\n\n\n\n\nThis Organization Participates in E-Verify\nThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.\nFor more information on E-Verify, or if you believe that an employer has violated its E-Verify responsibilities, please contact DHS.\n888-897-7781\nE-Verify.gov\n\n\nUpshot is an equal opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Web3, Crypto, Finance, SEO and Marketing jobs that are similar:\n\n $65,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote