\nPointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.\n \nAt PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.\n \nJoin us and be part of a team that is making a real impact.\n \nTo learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n \nAbout the Role:\n\n\nA Content Writer provides our customers with a consistent, relevant, and valuable content experience while they engage with our software. They focus on sustaining products that are already established in the market, ensuring that customer communications and product content accurately capture any feature enhancements or changes. This includes writing in-app communications for all product releases, regulatory updates, and sunsetting products.\n\n\nA Content Writer collaborates with Product Leaders and Engineers to write UI content for sustaining product updates. This includes crafting dialog boxes, microcopy, ghost text, labels, button copy, and toast/snackbar messages. In addition to these responsibilities, the Content Writer will also be involved in creating customer-facing assessments and forms using a Content Management System (CMS) and writing in XML format. They will utilize their expertise to ensure the content is optimized for publishing to our product for customer use. The Content Writer will also manage the content release calendar and take charge of writing the technical help files. Furthermore, they will oversee the Help Center, Resource Hub, and the Help File build process, including QA, deployment, and release.\n\n\n\n\n\nKey Strengths: \n* Content Writing background in a product-focused environment. An education/training background, or a bachelor’s degree in English, UX writing, technical communications, or journalism.\n* Experience writing and structuring language to respond to audience needs, technical communications, instructional, and UX writing.\n* Understand how to structure language in both XML and JSON formats.\n* Worked in authoring and publishing content management systems (CCMS).\n* Background working in agile development with cross-functional teams including Product Management, and Engineers.\n* Domain and industry knowledge a plus. Previous PointClickCare and/or EHR equivalent software experience an asset.\n* Self-directed and effective working independently and when cooperating with cross functional teams as well as excellent communication and presentation skills. \n\n\n\nBonus Skills: \n* Domain and industry knowledge a plus. Previous PointClickCare and/or EHR equivalent software experience an asset.\n* Knowledgeable in Paligo, Pendo, Jira, Aha!, Figma, Miro, Smartsheet a plus.\n* A portfolio of work you have done. Including instructional documentation.\n\n\n\n\n\n$78,100 - $84,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package for full-time employees. The CAD base salary range for this position is $78,100 - $84,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CAD locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n\n\n#LI-AT1\n #LI-Remote\n\n\nPointClickCare Benefits & Perks:\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Cloud and Cloud jobs that are similar:\n\n $60,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote or Mississauga

About Prefect:\n\nPrefect, the open-source data workflow automation platform. Our remote first company is singularly focused on this vision, and every team member directly contributes to its advancement. Every role solves a problem, and everyone can see exactly how their work helps achieve our mission.\n\nTo that end, we've carefully created a supportive, high-performance culture - the operating system of our company - that empowers our team to do the best work of their careers and achieve their personal and professional aspirations.\n\nWe are looking for folks who want to join a remote-first team #LI-Remote to build an equally amazing company and product. In deciding whether to apply for a role at Prefect, consider whether your values align with ours.\nRole Summary:\n\nAs a Product Marketing Manager, you will enhance our product messaging, ensuring it resonates with our users and prospects. Your technical product knowledge, customer insights, and storytelling skills will help drive our GTM strategy, build brand awareness, and accelerate pipeline. You will lead cross-functional projects that activate the entire company and transform our approach for the next phase of growth.\n\nYou will collaborate with Product leadership, Sales leadership, and be a central member of Prefect's Marketing Team.\n\nYou will report to our SVP of Marketing, Ravi.\n\n \nWhat You'll Do:\n\n\n* Gather market insights that drive company strategy: Build and own the development of crucial market research assets such as competitive insights, persona analysis and our win-loss program.\n\n* Create company messaging, positioning and targeting: Work with stakeholders in product, marketing, and sales to manage the development and refinement of foundational GTM assets including messaging and ideal customer profile.\n\n* Lead launches and campaigns: Build and drive the messaging, content and program plans for product launches and campaigns that inspire awareness and demand.\n\n* Ship and refine GTM collateral: By identifying friction points in sales opportunities, create and improve sales assets including the first call deck, one pagers, and case studies.\n\n* Activate users: Partner with product to improve user activation through in-product campaigns, tutorials, email campaigns, and video content\n\n* Partner with Product and Sales Departments: Develop a sustainable product announcement process and calendar in partnership with the product team, work with sales to understand their needs and our customers.\n\n\n\nYour Qualifications:\n\n\n* 4+ years of experience in product marketing\n\n* Experience working at B2B SaaS companies, ideally with data products or developer tools\n\n* High curiosity to learn technical products and audiences\n\n* Experienced storyteller, with experience simplifying and articulating complex concepts\n\n* Program management abilities, creating structured plans that clarify goals, timelines, and responsibilities for cross-functional marketing projects\n\n* Experience running successful product launches\n\n* Experience managing multiple projects with varied and overlapping timelines\n\n* You enjoy working collaboratively with different teams and influence decision-making without direct authority\n\n* Experience using AI to increase productivity in marketing efforts\n\n* Bonus if you have experience working in high growth companies scaling to $50M ARR\n\n\n\nWhat You'll Get in Return:\n\nWe take care of our team- our benefits are top-notch so that employees can work comfortably from wherever in the world they call home. Check out some of our most exciting benefits offered below.\n\n\n* Remote-first team with flexible-first culture\n\n* Equity Stock Options\n\n* 401(k) with 5% company match (vests immediately!)\n\n* Unlimited PTO\n\n* Medical, Dental and Vision insurance\n\n* Generous Parental Leave\n\n* Life Insurance and Disability benefits\n\n* $800 remote work stipend for whatever you need to work (food, wellness, equipment etc.)\n\n\n\n\nAnd that is just the start, there's more! For more info check out our top-of-the-line benefits and perks on our careers page.\n\nThe U.S. base salary range for this full-time position is $78,000-$126,000. Our salary ranges are determined by role, level, and work location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Your recruiter can share more about the salary range for your preferred location during the hiring process. Please keep in mind that equity is not included in the range provided above and will represent a significant part of your total compensation. Benefits and any bonus or incentive compensation is also not included in the range provided above.\nBelongingness at Prefect:\n\nBelongingness at Prefect is our commitment to ensuring mutual power, access, and opportunity among all groups and individuals who make up our community. We operationalize belongingness through actions large and small on a daily basis, but always with the goal that all groups and individuals can contribute as their most authentic self to the evolution of our product, our team, and our community.\n\nBelongingness is also our commitment to bridge with individuals or groups not yet established in our community, acknowledge differences in a way that affirms distinct identities, and allows for a new, more expansive group identity to form.\nEqual Opportunity at Prefect:\n\nPrefect is an equal opportunity employer and encourages applications from people of all backgrounds. All applicants will be considered for employment without attention to race, religion, color, sex (including pregnancy, sexual orientation and gender identity/expression), national origin, disability or any other status protected under applicable federal, state, or local laws.\n\nSarah is a real live person (👋🏻) and is looking forward to learning more about you through your application. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Recruiter, Video, Marketing and Sales jobs that are similar:\n\n $50,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nPosition Summary:\n \nYour focus is on providing an exceptional customer experience while handling technical queries and complaints for our cloud-based healthcare solutions. We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels. To do well in this role you need to be able to remain calm while trouble-shooting simple to moderately complex system issues with customers. As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is key to your success.\n\n\n\nResponsibilities:\n* Provide world class customer support demonstrating focus and empathy to clients who have problems administering, configuring, and using the application\n* Develop an in-depth understanding of our cloud-based software to support processes and patient care in long term care facilities\n* Facilitate the resolution of simple to moderately complex technical issues by way of log analysis, research, or problem recreation\n* Work cross-functionally within the team, to deliver quality, satisfaction, and resolutions to customers\n* Effectively use and search the knowledge base, occasionally contributing new or updated content \n* Meet or exceed established service delivery guidelines and key performance indicators\n* Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system\n* Be available to work rotating shifts between 8am to 8pm EST on weekdays with occasional scheduled overtime for weekends, holidays, and on-call as necessary when determined by business need \n\n\n\nWhat does it take:\n* Understand the business processes and practices within a long-term care or medical facility\n* Strong, demonstrable problem-solving skills\n* Excellent communication skills, written and oral\n* Energized and motivated by a fast paced, dynamic, high demand working environment\n* Demonstrated ability to multi-task, prioritize, and manage customer expectations\n* A quick learner with acumen for software and technology \n* A patient and active listener who is detail-oriented\n* High level of customer focus and empathy\n* Familiarity with PointClickCare software is an asset\n\n\n\nRequired Experience: \n* 1-2 years practical experience supporting and trouble-shooting web-based software applications\n* Experience using diagnostic tools to help resolve customer issues\n* Experience in Care Delivery, Care Coordination, Business Intelligence, or Financial Performance for either Skilled Nursing, Senior Living, Home Health, or Acute Care facilities\n* Bachelors Degree or post-secondary schooling is preferred\n\n\n\n\n$55,000 - $63,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $55,000 - $63,000 + bonus or commission + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior and Senior jobs that are similar:\n\n $50,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote or Mississauga

\nCompany Overview\n \nFanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores. \n \nAs a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.\n \n\n\nThe expected salary range for this role is based on job-related knowledge, skills, and experience. This role is eligible for the Fanatics Betting and Gaming annual bonus program and an equity award. *Salary range is listed in USD; ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming.\n\n\n*Salary Range: $120,000 to $270,000 (Salary range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual Offer is confirmed).\n\n\nIn addition to the base, bonus, and equity, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off, and other benefits like GymPass, Pet Insurance, Family Care Benefits, Free Shipt deliveries, and more. We’ll also give you $500 to set up your home office!\nFor information about our benefits, please visit https://benefitsatfanatics.com/\n\n\nOverview \nAs a Staff Engineer at Fanatics Betting & Gaming (FBG), your role will span across the Digital Sports and Sports Betting markets. We work cross-functionally and drive innovative solutions across the Fanatics Ecosystem. You will have a broad scope of engagement with cloud technologies, site reliability practices, and CI/CD tooling.\n\n\nThe Product you’ll be working on Our team aims to be the #1 sports app in the US and to change the way fans connect with their favorite sports, teams, and players. We want to delight and surprise users through compelling news, scores, Free To Play, content & community experience - the role will be crucial in helping define, deliver, and operate these platforms.\n\n\n\nResponsibilities\n* Design, implement, and maintain a scaleable release pipeline that aligns with GitOps principles.\n* Work on observability systems that enable holistic system monitoring and drive down incident response and resolution times.\n* Create tooling that empowers developers to focus on value-added activities and product differentiation.\n* Solicit and incorporate internal user feedback to ensure productivity tooling meets the needs of our developers.\n* Evangelize internal products and tooling to drive adoption within the organization.\n* Be part of an incident management team that ensures the high availability of the Fanatics Betting and Gaming platform.\n* Build strong relationships with internal stakeholders, inside and outside of Engineering, and collaborate with leaders to gather and present testing metrics and activities.\n* Provide leadership and technical expertise within the engineering team.  Be a mentor and role model for Engineering. \n* Help development teams adhere to the principles, guidelines, and best practices of the engineering strategy.\n* Gather and present testing metrics and activities to key stakeholders.\n* Remain current on technology and trends in engineering.\n* Must be open to occasional travel to events and Bet Fanatics offices for various offsite and team meetings.\n\n\n\nQualifications\n* Application development experience (back end or front end).\n* In-depth root cause analysis of low-level incidents spanning multiple connected systems.\n* Demonstrated proficiency in Infrastructure As Code systems (Terraform, CloudFormation)\n* Experience with observability tooling, chaos testing, and incident management.\n* Experience implementing and maintaining mature CI/CD release pipelines.\n* Ability to integrate 3rd-party systems into a cohesive development platform.\n* Positive and flexible attitude to work in a fast-paced environment and a willingness to embrace new initiatives. \n* Demonstrated ability to partner closely with engineering teams and implement appropriate tools and practices that balance quality with productivity. \n* Highly outcome-oriented and data-driven.\n* Excellent influencing and problem-resolution skills.\n* Proficiency with Java is required.\n* Experience in a cloud-native environment preferred.\n* Global experience preferred.\n* Experience with software compliance workflows is a bonus.\n\n\nIf you possess some of these skills but not all of them, we still encourage you to apply!\n\n\n\nEnsure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address (this includes @betfanatics.com).  For added security, where possible, apply through our company website at www.fanaticsinc.com/careers\n\n\nTryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.\n\n\nFanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.\n\n\nNOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Testing, Java, Cloud and Engineer jobs that are similar:\n\n $52,500 — $85,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote - New York