\nPointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.\n \nAt PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.\n \nJoin us and be part of a team that is making a real impact.\n \nTo learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n \nAbout the Role:\n\n\nA Content Writer provides our customers with a consistent, relevant, and valuable content experience while they engage with our software. They focus on sustaining products that are already established in the market, ensuring that customer communications and product content accurately capture any feature enhancements or changes. This includes writing in-app communications for all product releases, regulatory updates, and sunsetting products.\n\n\nA Content Writer collaborates with Product Leaders and Engineers to write UI content for sustaining product updates. This includes crafting dialog boxes, microcopy, ghost text, labels, button copy, and toast/snackbar messages. In addition to these responsibilities, the Content Writer will also be involved in creating customer-facing assessments and forms using a Content Management System (CMS) and writing in XML format. They will utilize their expertise to ensure the content is optimized for publishing to our product for customer use. The Content Writer will also manage the content release calendar and take charge of writing the technical help files. Furthermore, they will oversee the Help Center, Resource Hub, and the Help File build process, including QA, deployment, and release.\n\n\n\n\n\nKey Strengths: \n* Content Writing background in a product-focused environment. An education/training background, or a bachelor’s degree in English, UX writing, technical communications, or journalism.\n* Experience writing and structuring language to respond to audience needs, technical communications, instructional, and UX writing.\n* Understand how to structure language in both XML and JSON formats.\n* Worked in authoring and publishing content management systems (CCMS).\n* Background working in agile development with cross-functional teams including Product Management, and Engineers.\n* Domain and industry knowledge a plus. Previous PointClickCare and/or EHR equivalent software experience an asset.\n* Self-directed and effective working independently and when cooperating with cross functional teams as well as excellent communication and presentation skills. \n\n\n\nBonus Skills: \n* Domain and industry knowledge a plus. Previous PointClickCare and/or EHR equivalent software experience an asset.\n* Knowledgeable in Paligo, Pendo, Jira, Aha!, Figma, Miro, Smartsheet a plus.\n* A portfolio of work you have done. Including instructional documentation.\n\n\n\n\n\n$78,100 - $84,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package for full-time employees. The CAD base salary range for this position is $78,100 - $84,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CAD locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n\n\n#LI-AT1\n #LI-Remote\n\n\nPointClickCare Benefits & Perks:\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Cloud and Cloud jobs that are similar:\n\n $60,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote or Mississauga

\nMemora Health works with leading healthcare organizations to make complex care journeys simple for patients and clinicians so that care is more accessible, actionable, and always-on. Our team is rapidly growing as we expand our clinical programs to reach more health systems and patients, and we are excited to bring on a Staff Software Engineer on the Outbound Messaging team.\n\nThe Outbound Messaging team is responsible for building the platform that transforms patient communication by enabling coordinated, unified, and timely interactions. We drive high-value engagement  for health systems by delivering personalized and intelligent messaging at the perfect moment for each patient. This team collaborates closely with our NLP team to ensure a seamless experience across both clinical program content and those from care teams.\n\nIn this role, you will have the critical responsibility of driving the enhancement and evolution of major platform and product components that support and scale all outbound messaging and orchestration requirements for all clinical program delivery efforts at Memora. The ideal candidate will be able to collaborate with Memora’s Product Management and Architecture teams to formulate and evolve technology roadmap that support Memora’s business goals, evangelize and drive internal alignment, and guide scrum teams to execute and deliver. Additionally, this role will work closely with cross-functional teams to understand customer pain points and identify, prioritize, and implement maintainable solutions.\n\n Ideal candidates will be driven not only by the problem we are solving but also by the innovative approach and technology that we are applying to healthcare - looking to make a significant impact on healthcare delivery. We’re looking for someone with exceptional curiosity and enthusiasm for solving hard problems.\n\nPrimary Responsibilities:\n\n\n* Design and build out system architecture to support message orchestration needs for clinical program delivery\n\n* Work closely with engineering teams to tackle a wide variety of technical challenges in building efficient and scalable software, delivering quality features and a great customer experience\n\n* Lead the design, development, deployment, and iterations of complex features, collaborating with engineers, Product Managers, UX designers, and leadership\n\n* Enhance and evolve Memora’s product architecture\n\n* Work closely with cross-functional teams to understand customer pain points and identify, prioritize, and implement maintainable solutions\n\n* Promote product development best practices, supportability, and code quality, both through leading by example and through mentoring other software engineers\n\n* Keep current with emerging industry trends and technology to inform leadership and the Product Team\n\n\n\n\nQualifications (Required):\n\n\n* 7+ years experience in shipping enterprise-grade software products\n\n* Experience leading complex projects from start to finish and across multiple release cycles, including conceptualization, product integration, deployment, monitoring, and upgrade\n\n* Ability to write readable, testable, and supportable code in JavaScript, TypeScript, Node.js (Express), or Python (Flask, Django, or FastAPI)\n\n* Inclination toward test-driven development and test automation\n\n* Ability to collaborate with Product Management to clarify requirements, scope work, and drive product deliverables\n\n* Excels in mentoring junior engineers\n\n* Advanced understanding of DevOps practices and technologies (Docker, Kubernetes, CI / CD, release management)\n\n* Experience with security tooling in SDLC and Security by Design principles\n\n* Experience with observability and APM tooling (Sumo Logic, Splunk, Sentry, New Relic, Datadog, etc.)\n\n* B.S., M.S., or Ph.D. in Computer Science or other quantitative fields or related work experience\n\n\n\n\nQualifications (Bonus):\n\n\n* Experience with event driven architecture/technologies (Temporal, Conductor, RabbitMQ, Kafka, BullMQ, etc)\n\n* Experience with Nodejs build systems (rush, nx, vite, etc.)\n\n* Experience  working with NoSQL databases, including data modeling, query optimization, and performance tuning.\n\n* Experience in incorporating real-time NLP capabilities\n\n* Experience in health tech\n\n* Experience working at a startup\n\n\n\nThis position offers remote flexibility allowing employees to work from home in any of the following states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.\nPriority will be given to applicants in the following cities: Seattle, WA; Bay Area, CA; New York City, NY; and Chicago, IL. \n\nWhat You Get:\n\n\nAn opportunity to work on a rapidly scaling care delivery platform, engaging thousands of patients and care team members and growing 2-3x annually\n\nEnter a highly collaborative environment and work on the fun challenges of scaling a high-growth startup\n\nWork alongside world-class clinical, operational, and technical teams to build and scale Memora\n\nShape how leading health systems and plans think about modernizing the care delivery experience for their patients and care teams\n\nImprove the way care is delivered for hundreds of thousands of patients\n\nGain deep expertise about healthcare transformation and direct customer exposure with the country’s most innovative health systems and plans\n\nOwnership over your success and the ability to significantly impact the growth of our company\n\nCompetitive salary and equity compensation with benefits including health, dental, and vision coverage, flexible work hours, paid maternity/paternity leave, bi-annual retreats, Macbook, and a 401(k) plan\n\n\n\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Python, DevOps, NoSQL, Junior and Engineer jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nPosition Summary:\n \nYour focus is on providing an exceptional customer experience while handling technical queries and complaints for our cloud-based healthcare solutions. We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels. To do well in this role you need to be able to remain calm while trouble-shooting simple to moderately complex system issues with customers. As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is key to your success.\n\n\n\nResponsibilities:\n* Provide world class customer support demonstrating focus and empathy to clients who have problems administering, configuring, and using the application\n* Develop an in-depth understanding of our cloud-based software to support processes and patient care in long term care facilities\n* Facilitate the resolution of simple to moderately complex technical issues by way of log analysis, research, or problem recreation\n* Work cross-functionally within the team, to deliver quality, satisfaction, and resolutions to customers\n* Effectively use and search the knowledge base, occasionally contributing new or updated content \n* Meet or exceed established service delivery guidelines and key performance indicators\n* Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system\n* Be available to work rotating shifts between 8am to 8pm EST on weekdays with occasional scheduled overtime for weekends, holidays, and on-call as necessary when determined by business need \n\n\n\nWhat does it take:\n* Understand the business processes and practices within a long-term care or medical facility\n* Strong, demonstrable problem-solving skills\n* Excellent communication skills, written and oral\n* Energized and motivated by a fast paced, dynamic, high demand working environment\n* Demonstrated ability to multi-task, prioritize, and manage customer expectations\n* A quick learner with acumen for software and technology \n* A patient and active listener who is detail-oriented\n* High level of customer focus and empathy\n* Familiarity with PointClickCare software is an asset\n\n\n\nRequired Experience: \n* 1-2 years practical experience supporting and trouble-shooting web-based software applications\n* Experience using diagnostic tools to help resolve customer issues\n* Experience in Care Delivery, Care Coordination, Business Intelligence, or Financial Performance for either Skilled Nursing, Senior Living, Home Health, or Acute Care facilities\n* Bachelors Degree or post-secondary schooling is preferred\n\n\n\n\n$55,000 - $63,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $55,000 - $63,000 + bonus or commission + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior and Senior jobs that are similar:\n\n $50,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote or Mississauga

\nHarness is a high-growth startup that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.\n\n\nHarness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.\n\n\nPOSITION SUMMARY\n\n\nThe mission of Harness is to empower the 30M+ developers in the world with the ability to deliver software to end customers with the highest velocity, highest quality, highest security, highest reliability, and lowest costs, all without compromising on the necessary governance guardrails. According to a recent analyst study, less than five percent of organizations achieve that goal today. \n\n\nAs a Developer Advocate at Harness, you will further our mission by reaching and educating peer developers on the breadth and depth of CI/CD-driven software delivery. You will partner with Product, Engineering, Sales, and Marketing teams to create technical content, distribute across multiple mediums, reaching various communities, and tying it with campaigns around our product. In DevRel at Harness, we engage with the challenges facing technical users, specifically around automating build artifact generation and deploying these artifacts to production after comprehensive pre-production testing, using CI/CD pipelines and Kubernetes/GitOps workflows. You will be the subject matter expert of all key user and buyer features of the Harness CI and CD modules. You will understand how these features are categorized into differentiation vs. table stakes. And you will also deeply understand where exactly competing products are weak on differentiation. You will create a content plan that increases user acquisition and activation by highlighting the Harness differentiation, align it across the company, and execute; which includes metrics and dissemination of results back to the company.\n\n\n\nAbout the Role\n* Directly own the CI/CD user acquisition metric (via free SaaS plan signups) and assist Product & Community Engineering teams in the user activation and engagement metrics\n* Build awareness and motivate developers/DevOps engineers to build CI/CD pipelines in Harness that leverage Harness's differentiators around fast, high quality, secure, reliable and efficient software delivery\n* Be hands-on. Develop and maintain resources for developers, such as open source demos and software tools, code samples, documentation, how-to guides, and tutorials\n* Present at conferences, meetups as well as organize hands-on workshops in key regions\n* Participate in the cloud-native ecosystem and community, building strong relationships with developers, DevOps/Cloud/Platform engineers\n* Engage external communities like Stack Overflow, GitHub, Slack, Reddit, and Discord to identify new resources that should be created and own the delivery of those pieces\n* Partner with Product, Community Engineering, and nearly every function in Marketing from Integrated/Events to Product Marketing to develop the best content and great product narratives\n\n\n\nAbout You\n* 5+ years as a developer and 3+ years in an advocacy or educational role such as developer relations/evangelism, creating technical content, leading a community of developers via forums or events\n* You have 3+ examples of technical educational content aimed for professional developers (e.g. tutorial, video series, blog series, course)\n* At least one example of your own dedicated blogs, forum or sites with a developer-focused audience and can speak to how you measured success and what promotional mechanisms you used to drive top of funnel visibility\n* At least one professional project using DevOps technologies. Preference for those with expertise in Kubernetes, GitOps (Argo CD or Flux) and Jenkins.\n* Have a proven track record in understanding ROI, reporting and analytics, including understanding metrics for developer engagement.\n* Ability to prioritize competing opportunities and balance user needs versus business priorities\n* Stellar written and verbal communication skills\n* Scrappy & has a mindset that done is better than perfect. \n\n\n\nWhat you will have at Harness\n* Competitive salary\n* Comprehensive healthcare benefits\n* Flexible Spending Account (FSA)\n* Employee Assistance Program (EAP)\n* Paid Time Off and Parental Leave\n* Monthly, quarterly, and annual social and team building events\n* TGIF-Off program\n* Remote office stipend\n* Monthly internet reimbursement\n* Monthly Food & Beverage Reimbursement Program\n* #LI-REMOTE\n\n\n\nHarness in the News\n* Harness Snags $230 Series D - $3.7B Valuation\n* Harness Recognized in Inc.'s Best Workplace Awards 2022\n* Harness on LinkedIn: America's Great Companies to Work For -- And What You Can Learn From\n* #6 - Glassdoor Best Places to Work 2021 list\n* #17 on Forbes Top 50 Cloud Companies to Work For\n* #47 on LinkedIn’ Top 50 Companies to Work For\n* #2 on Quartz 2021 list best places to work for remote workers\n* 2021 Career Launching Companies List\n\n\n\n\n$145,000 - $182,000 a yearThe anticipated base salary range for this position is $145,000 - $182,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.  The compensation package for this position may also include equity, and benefits. More details about our company benefits can be found at the following link: https://www.harness.io/company/careers. \n\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing, Analyst, DevOps, Cloud and Marketing jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco