You’ll spend most of your day providing fast and painless customer support via email—this is your core responsibility. You’ll also help out with live chat, create a lot of documentation, and hop on impromptu calls with customers when needed. You’ll become an expert in all areas of Ghost.\n\nWe won’t overburden you with quotas, empty policies, or unnecessary procedures. Doing what’s in the best interest of our customers is at the heart of what we do. We’ll give you plenty of support to simply do what’s right, no questions asked.\n\nOur ideal hire is motivated by what we’re doing as a company, believes in the value of quality technical support, and is eager to contribute to the success of our customers. As someone who is first in line to help, your understanding of the product and our customers will be incredibly valuable for the business. \n\n### Details\nThis is a full-time, remote position.\nThis job is Monday-Friday, 9am-5pm in your timezone. For this role, we’re looking for people based in Europe (UTC +0 to UTC +2) and within timezones in the Americas (from UTC-10 to UTC-3).\nWe're seeking fluent English speakers/writers.\n\n### About you\n- You have at least two years of experience working in customer support for a SaaS product, and you are comfortable working remotely.\n- You're an aspiring generalist, but you're more technical than the typical customer support professional. You are well-versed in HTML/CSS, DNS settings, and you've got a good understanding of content management systems. Maybe you can code, maybe you're excellent at QA, or maybe you're good at solving tricky problems. You have a wide skillset that would allow you to get up-to-speed quickly.\n- You’re an incredible communicator and a great writer. You can take complex subjects and break them down using clear and simple writing. As a remote team, your communication skills are critical to your success.\n- You are organized and self-sufficient. You thrive in an environment where you can do great work independently. You’re someone who enjoys working autonomously and you don’t need much oversight to get things done.\n- You care deeply about doing good work. You take initiative and ownership to see things through to completion—if it needs doing, you do it. \n- When you don’t know something, you try to figure it out. You ask good questions, and you embrace the chance to grow and get better. You are a resourceful problem-solver, with a strong desire to learn. \n- This job is not a stepping stone to another role at Ghost. You’re passionate about support and the important role it plays in a company, and you're excited to continue to sharpen your skills in a customer-facing position.\n\n### Day-to-day you will\n- Help existing customers with a broad range of questions about our product—from updating invoices to installing themes, right down to troubleshooting DNS issues.\n- Chat with potential customers to help them figure out if Ghost will be a good fit.\n- Teach customers how to build, launch, and sustain a Ghost-powered membership site.\n- Collaborate directly with Engineering to solve a tough technical problem for a customer.\n- Provide relevant and timely product feedback to other teams within Ghost.\n- Work with Product and Marketing to review, test, and help ship new features.\n- Help develop and refine support process to make sure we’re always improving. \n\nPlease mention the words **ATTEND DESK MANDATE** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMjU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $40,000 — $80,000/year\n \n\n#Location\nWorldwide

### What is Ghost?\nGhost is a full stack web application that's used by millions of creators, startups and businesses to run their independent publications. It's one of the most popular modern open source projects in the world.\nWe're a non-profit, there are no shareholders and no VCs in the background influencing our decisions. Our annual revenue is $3,500,000 and it's generated by the customers who pay us. We have an unlimited runway to keep building the things we want to build and we've been profitable since year 1. We're transparent in both our mission and our metrics. You can read more here.\n### Our mission\nWe believe it should be fast, easy and accessible for anyone to start their own media business. Ghost is a non-profit organisation on a mission to create modern, open source, independent publishing technology to power the future of sustainable online media.\n### What it's like to work at Ghost\nWe're a small, talented team from a wide a variety of backgrounds and experiences. We value differences in our perspectives, and care about working in a way that feels balanced. We care a lot about what we do, but we don't preach or take ourselves too seriously. You can still be ambitious without needing everything to "change the world".\nGhost as been a fully distributed remote team since 2012, with team members located all over the world. We do remote work properly, providing freedom and flexibility enables people to do their best work. We believe deeply in building something lasting, sustainable and positive, and we enjoy having interesting and challenging problems to work on.\n### About the role\nGhost is looking for two Customer Support Representatives to provide world-class support to our customers.\nYou’ll spend most of your day providing fast and painless customer support via email - this is your core responsibility. You’ll also help out with live chat, create a lot of documentation, and hop on impromptu calls with customers when needed. You’ll become an expert in all areas of Ghost.\nWe won’t overburden you with quotas, empty policies, or unnecessary procedures. Doing what’s in the best interest of our customers is at the heart of what we do. We’ll give you plenty of support to simply do what’s right, no questions asked.\nOur ideal hire is motivated by what we’re doing as a company, believes in the value of quality technical support, and is eager to contribute to the success of our customers. As someone who is first in line to help, your understanding of the product and our customers will be incredibly valuable for the business.\n### Details\n- This is a full-time, remote position.\n- This job is Monday-Friday, 9am-5pm in your timezone. For this role, we’re looking for people based in Europe (UTC +0 to UTC +2) and in the US (EST).\n- We're seeking fluent English speakers/writers.\n### About you\n- You have at least 3 years of experience working in customer support for a SaaS product, and you are comfortable working remotely.\n- You're an aspiring generalist, but you're more technical than the typical customer support professional. You are well-versed in HTML/CSS, DNS settings, and you've got a good understanding of content management systems. Maybe you can code, maybe you're excellent at QA, or maybe you're good at solving tricky problems. You have a wide skillset that would allow you to get up-to-speed quickly.\n- You’re an incredible communicator and a great writer. You can take complex subjects and break them down using clear and simple writing. As a remote team, your communication skills are critical to your success.\n- You are organized and self-sufficient. You thrive in an environment where you can do great work independently. You’re someone who enjoys working autonomously and you don’t need much oversight to get things done.\n- You care deeply about doing good work. You take initiative and ownership to see things through to completion—if it needs doing, you do it.\n- When you don’t know something, you try to figure it out. You ask good questions, and you embrace the chance to grow and get better. You are a resourceful problem-solver, with a strong desire to learn.\n- This job is not a stepping stone to another role at Ghost. You’re passionate about support and the important role it plays in a company, and you're excited to continue to sharpen your skills in a customer-facing position.\n### Day-to-day you will\n- Help existing customers with a broad range of questions about our product—from updating invoices to installing themes, right down to troubleshooting DNS issues.\n- Chat with potential customers to help them figure out if Ghost will be a good fit.\n- Teach customers how to build, launch, and sustain a Ghost-powered membership site.\n- Collaborate directly with Engineering to solve a tough technical problem for a customer.\n- Provide relevant and timely product feedback to other teams within Ghost.\n- Work with Product and Marketing to review, test, and help ship new features.\n- Help develop and refine support process to make sure we’re always improving. \n\nPlease mention the words **VINTAGE TUNNEL TOOL** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMjU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $50,000 — $70,000/year\n \n\n#Location\nUS (EST)

\nAt the University of California Irvine's Department of Continuing Education - Technology Programs, our mission is to provide the best technical professional development courses online. We are laser focused on inspiring our students to learn new technical coding skills and shaping the future for their success. We are passionate about our education programs that support our students to fulfil their career goals and we are empowered to help thousands of people learn online every day.\n\nThe University of California Irvine's Department of Continuing Education is looking for a multi-talented Blockchain Technologies instructor who has expertise in a variety of Blockchain technologies, who has contagious passion for their craft. Someone who has an obsession with constantly learning new technologies, a personal dedication to always be up to date with the very latest coding languages, deployment technologies and industry best practices.\n\nNo former online teaching experience is necessary. Minimum of 8 years of experience is preferred, however, let your passion and industry knowledge be your guide. This position will allow you to explore your current knowledge and put your skills and know-how to the test. Alongside our Programs Manager, you will be responsible for developing a challenging program for students in 2018 and beyond. Using the latest best practices and innovative techniques, you will be immersed in a dynamic online community of like-minded online learners, keen to explore the learning materials together, to develop new skills and become prepared for the next step in their careers.\n\n Required Skills\n\n\n* 8+ years' experience in advanced software engineering projects\n\n* Experience building sophisticated complex backend services\n\n* Design of back-end architectures\n\n* Strong expertise in one or more of: C/C++, Rust or Go\n\n* Linux experience\n\n* Advanced web API's\n\n* Impeccable code quality\n\n* Passionate lifelong learner\n\n* Excellent communication skills\n\n\n\n\nResponsibilities\n\n\n* Works alongside The Director of Technology Programs to develop new course content for 2018\n\n* Designs and develops the Blockchain Technologies course that is 100% up to date, meeting the latest industry standards\n\n* Skills up new students who have not had prior Blockchain experience using the latest technologies and design tools\n\n* Manages and delivers the course materials to students in an engaging thought-provoking manner in our online learning management system: Canvas\n\n* Optimize and be flexible to change the course to suit the needs of your students and new technologies semester after semester\n\n* Engage in meaningful online conversations and dialogue with your students online in the learning management system, supporting their learning objectives and career goals\n\n* Diligently respond to students needs and questions during the course schedule\n\n* Acts as a technical mentor guiding students on a technical journey of discovery\n\n\n\n\nCourse development: \n Time: 80 hours\n\nCommitment: \n Time: 10 - 12 hrs a week for 12 weeks, every teaching quarter. \n Course development: 80 hours \n Commitment: 10 - 12 hrs a week for 12 weeks, every teaching quarter.\n\nCourse Description: An Introduction to Blockchain Technologies and the Cryptocurrency Ecosystem \n This in this course students will be introduced to Blockchain technologies, the backbone technology stack that is fueling the Cryptocurrency Ecosystem that Bitcoin and Ethereum are built upon. Venture capital firms around the world have invested billions of dollars into building a new currency system that is diverse and complex to understand. Hundreds of start-ups are now capitalizing on the explosive growth of Blockchain technologies and have started to build successful companies in the Cryptocurrency Ecosystem. The financial world as a result of this is undergoing dramatic change creating valuable companies and start-ups that are changing the way we think about existing financial systems and global currencies.\n\nTo apply for this position, please click this link: https://recruit.ap.uci.edu/apply/JPF04368\n\nIndividuals hired to teach these courses must understand that all such agreements with the University are made on a course-by-course basis and that the Instructor will be made no guarantee of continual involvement with the University in any capacity.\n\nThe University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Teaching, Education, Non Tech and Backend jobs that are similar:\n\n $67,500 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n