\nAbout Us 🚀\n\n\nImmutable is a global technology company, powering the leading platform for building games on Ethereum. We are on a mission to build the future of gaming by redefining how games are played and discovered. Founded in 2018, Immutable is one of the fastest Australian companies to hit unicorn status, having raised more than AUD $300M+ and a valuation of AUD $3.5 billion.\n\n\nCurrently, the Immutable Group consists of the Immutable Platform, the leading platform for building games on Ethereum powering successful games like RavenQuest and Immortal Rising 2, and Immutable Games, a global leader in web3 game development and publishing with leading titles Gods Unchained and Guild of Guardians.\n\n\nOur ambition is to make digital worlds real; we have incredible global growth plans as the fastest growing gaming chain in 2024 with 250+ games signed, more than in all previous years combined. 🚀\n\n\nAbout The Role 🤔\n\n\nImmutable is on a mission to build the future of Web3 gaming, and we're looking for a commercial leader who can own the end-to-end customer experience and run the American business. As our Head of Customer Growth, you'll drive revenue growth, customer retention, and product delivery for our B2B offerings, including our flagship Audience Builder product.\n\n\nThis isn’t a traditional account management or customer success role. You’ll own a market-level P&L and be responsible for the full post-sale lifecycle—from activation to upsells—working with gaming studios and developers to drive meaningful outcomes and expand their use of Immutable’s products. \n\n\nThis role is ideal for someone who thrives in high-growth environments, understands developers deeply, and knows how to scale product-led growth with precision.\n\n\n\n\n\nYou'll Be Empowered To 🎮\n* Own and grow the Americas market P&L, including upsell, cross-sell, and retention targets\n* Deliver seamless execution of Immutable’s growth products, including building bespoke activation plans and managing project timelines\n* Be one step ahead, identify future game studio needs and rapidly iterate product to ensure we can grow the market\n* Act as the primary relationship owner for our American games, building strong, trusted partnerships with executive stakeholders\n* Collaborate cross-functionally with technical, gaming, and growth teams to address product gaps and deliver customer value\n\n\n\nWe'd Love You To Bring 🤝\n* 5+ years of experience managing executive-level relationships, with excellent interpersonal and communication skills\n* Strong commercial acumen with direct experience owning a P&L, preferably in a startup or scaleup environment\n* A background in management consulting or investment banking with a pivot to startups\n* Proven ability to sell, deliver, and iterate on early-stage products based on customer feedback\n* Deep empathy for developers and experience building solutions that serve technical personas\n* Demonstrated success in surfacing and influencing product enhancements through customer collaboration\n* A passion for gaming and curiosity about the future of Web3\n\n\n\nBonus Points For ✅\n* Experience working in gaming, game publishing, or adjacent industries\n* Prior exposure to Web3, blockchain, or crypto projects\n\n\n\n\n\n\nWe are proud of the benefits that we offer for all of our employees globally. Here is a snapshot: \n\n\nAttracting the best global talent:\n💸 We commit to paying globally competitive salaries and contributions & we share our products' success through Employee Stock Options. We also support our US Employees with Medical and 401K Insurance\n💻 Our flexible working model blends the best of both worlds: Sydney-based employees enjoy three days a week in our vibrant head office, while remote team members can work from home or utilise access to global office hubs via a WeWork All-Access pass\n📲 We offer USD $500 WFH allowance to set up your home office and USD $600 per annum to put toward your internet and phone usage.\n\n\nLevelling up your growth\n🌱 We offer up to USD $1,350 per annum for any classes, courses or events to support your growth and development\n📚 Enjoy access to free online courses via Udemy\n\n\nHelping you thrive\n💆🏽‍♀️ Enjoy USD $800 per year to put toward your health and wellbeing\n🤗 Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service\n🎁 Monthly subsidy and discounted rate with ClassPass, including a 1-year free membership to Breethe\n\n\nLeave when you need it the most: \n👨‍👧‍👦 New parents receive 12 weeks of paid leave in our gender-neutral offer. The birthing parent also gets an additional six weeks of leave for rest and recovery leading up to and after birth. We also offer Miscarriage Leave and extra leave for IVF treatments\n🎂 Enjoy 2 additional paid annual leave days at the end of the year and a paid day off for your birthday\n\n\nAdditional Information: \n\n\nImmutable is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone's perspectives and experiences as this has been a significant driver of our success so far. \n\n\nWe are a 2025 Circle Back Initiative Employer – we commit to responding to every applicant.\n\n\n*A note to recruitment agencies: Our internal team has this role covered, so there is no need to reach out - We don't accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thank you!\n\n\nJoin us in shaping the future of web3 gaming!\n\n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Web3 and Crypto jobs that are similar:\n\n $40,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAMER

\nWho is Serotonin\nSerotonin is the top go to market firm for transformative technologies, specializing in marketing, strategy, recruiting, and legal services. With a global team of 90 across 15 countries, Serotonin has supported over 300 clients in consumer tech, web3 infrastructure, digital assets, venture capital, and AI since its launch in 2020. Delivering end-to-end go-to-market solutions across all major marketing channels—including public relations, growth marketing, on-chain analytics, content, research, social, and design—Serotonin accelerates global innovation. At the core of our business is the Serotonin Platform, serving as a central nucleus for the web3 ecosystem, connecting builders and founders with essential resources to drive business growth. \n\n\nAbout the Role\nThis role is primarily focused on individual contribution, positioning you as a key member of a growing analytics team. You will begin by working directly with the team lead, with clear opportunities to take on more ownership and leadership responsibilities as you develop in the role. As you demonstrate your skills, you will also have the chance to mentor junior team members as the team continues to grow.\n\n\n\nResponsibilities\n* Execute analysis and visualization of large datasets to identify trends, patterns, and actionable insights\n* Work with your team lead to build and maintain predictive models to forecast business performance and trends\n* Create and maintain comprehensive dashboards that track client KPIs across multiple channels (PR, paid media, social, and web analytics)\n* Apply statistical techniques to analyze data and identify opportunities for optimization\n* Translate data into strategic recommendations that drive decision-making\n* Implement and optimize marketing analytics tools such as Google Analytics, Tableau, and Mixpanel\n* Prepare regular updates and reports for both technical and non-technical stakeholders\n* Support the identification of opportunities for automation and reporting process optimization\n* Collaborate with cross-functional teams to align data strategies with business objectives\n* Work closely with division lead to recommend strategic pivots based on data that may contradict current assumptions\n* Support and mentor junior team members as you grow in your role\n\n\n\nRequirements\n* 3-5+ years of experience in client services operations within marketing or consultancy environments (agency, consulting firm, strategic advisory, etc.)\n* Proven background in data analysis, data visualization, and business intelligence\n* Total proficiency in Python and SQL required, including common data science libraries (pandas, NumPy, scikit-learn, etc.)\n* Experience with R, Java, JavaScript, or Scala is a plus but not required\n* Experience maintaining and analyzing numerous disparate databases across multiple vendor and client platforms\n* Deep experience with data visualization tools like Tableau and Power BI\n* Advanced experience with cloud infrastructure and data architectures, particularly AWS environments\n* Portfolio demonstrating dashboard creation and analytics implementation\n* While experience with blockchain analytics platforms like Dune or Goldsky is certainly valuable, we're equally interested in candidates who demonstrate exceptional analytical aptitude and learning agility\n* Experience in tracking and measuring campaign performance across marketing channels\n* Exceptional communication skills with proven ability to translate complex data into actionable insights for diverse stakeholders\n* Strong organizational and project management skills\n* Prior experience (either personally or professionally) in Web3 is a strong plus\n\n\n\nEducation Requirements\n* Bachelor's degree with relevant quantitative coursework highly preferred\n* Relevant industry certification is highly valued\n* Equivalent practical experience will be considered for candidates who can demonstrate exceptional analytical capabilities and relevant work history\n\n\n\nBenefits\n* Competitive Salary\n* Health Insurance - (US Only) \n* 401(k) - (US Only) \n* Remote Work Environment\n* Maternity/Paternity Leave\n\n\n\n\n\n$75,000 - $105,000 a year\n\nTechnical Assessment\nPlease note that as part of our interview process, candidates may be required to complete a technical assessment with screen recording to evaluate proficiency in Python, SQL, and data analysis. This will involve solving real-world data problems similar to those you would encounter in this role. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Web3, Python, Cloud, Junior, Marketing and Legal jobs that are similar:\n\n $50,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nWho We Are\nAt OKX, we believe the future will be reshaped by technology. Founded in 2017, we are revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems. We reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 50 million users in over 180 countries globally, OKX empowers every individual to explore the world of Web3. With our extensive range of products and services, and unwavering commitment to innovation, OKX envisions a world of financial access backed by blockchain and the power of decentralized finance.\n \nWe are innovative in the way we think, work, and in the products we create. We are also socially responsible by actively participating and encouraging employees to take part in various public welfare activities. With more than 3,000 employees around the world, we believe embracing diversity and inclusion will spark the creation of long-term value for the industry. Come Build the Future with Us now!\n \nAbout the Opportunity\n\n\nHead of Reporting & Governance is responsible for demonstrating and promoting a firm-wide culture of compliance, supported by governance functions, to enable the goals of the Global Chief Compliance Officer ("GCCO"), and the overall strategic plan, in support of the Chief Executive Officer and the Board of Directors.\nThe Head of Reporting & Governance will lead the execution and transformation of the Global Compliance Program in accordance with regulatory responsibilities/local regulations and global strategies, and act as a key point of contact for relevant regulators. The Head of Reporting & Governance will also oversee the development and execution of Global Compliance objectives, plans and policies, and is accountable for continuous improvement efforts (including controlled staff planning, internal and external stakeholder management, alignment to risk management and compliance/regulatory requirements). The role also includes collecting and disseminating information to Regional Leads and Executive Management.\nThis position will report directly into the Global CCO and supporting him/her in the design, content, and implementation of the Global Compliance Program, managing issues and resources, regulatory, corporate governance, and management matters.\n\n\n \nWhat You’ll Be Doing \n\n\nLeading Global Compliance Strategic direction, governance, staffing, support and transformation efforts to ensure AML/CFT, Economic Sanctions and regulatory compliance expectations are met.\n\n\n\nOversee key strategic initiatives for the Global Chief Compliance Officer.\n\n\n\nDefine strategy for implementation & enhancement of Compliance Programs\n\n\n\nDeveloping and maintaining a proactive Compliance framework and governance structure by harmonizing Global Compliance Best Practices, structure, and reporting.\n\n\n\nEngaging cross-functionally (with groups such as Data, Engineering, Finance, Legal, Product, and Risk) to implement an effective compliance management program in line with global standards and industry best practices.\n\n\n\nDevelop Global Compliance reporting structure to provide transparency across Regional Compliance functions. Identifying and deploying Key Risk Indicators (“KRIs) and Key Performance Indicators “(KPIs”), tracking regulatory issues and remediation efforts, and escalating to Executive Management and the Board of Directors as appropriate.\n\n\n\nDevelop and maintain with our HR Partners, the Enterprise-wide Compliance Staffing Budget and Forecast\n\n\n\nOversee Global Compliance Organization structure, staffing, staff augmentation, consulting / vendor engagements, and annual planning.\n\n\n\nFoster relationships and partnerships across all lines of defense.\n\n\n\nServe as key point of contact for and coordination with other departments.\n\n\n\nOversee and monitor implementation / remediation strategy and project planning for Regulatory Remediation efforts.\n\n\n\n\n \nWhat We Look For In You\n\n\n\n15+ years of experience in the financial services industry with significant knowledge in compliance, regulatory matters, and/or direct related exam experience.\n\n\n\nHolds a Masters in Law or Juris Doctorate (JD) with prior experience interacting with regulators or examiners (e.g., OCC, FRB, FDIC, SEC/FINRA, etc.)\n\n\n\nExperience and knowledge of relevant laws and requirements (AML/CFT, sanctions, ethics conflicts of interest, and privacy) and managing regulatory engagements.\n\n\n\nSignificant experience in risk management, compliance, strategy, transformation, audit, and/or project management within the financial services industry.\n\n\n\nStrong leadership and people management skills.\n\n\n\nExcellent interpersonal, leadership, organizational, negotiation, and communication skills.\n\n\n\nDemonstrate the judgment and ability to closely partner with and advise business and technology leaders (and other stakeholders) on regulatory interactions and expectations.\n\n\n\nAbility to learn new products, services, businesses while supporting them.\n\n\n\nStrong analytical skills, solid judgment, and the ability to evaluate complex business issues.\n\n\n\nAbility to manage multiple workstreams involving different partners and groups.\n\n\n\nAbility to develop a mentoring, inclusive culture for both experienced team members and junior staff.\n\n\n\n\n\n \nNice to Haves\n\n\n\nProven track record of successfully leading and implementing transformational change initiatives within large organizations, preferably in the banking or financial services sector.\n\n\n\nStrong analytical and problem-solving skills, with the ability to analyze complex issues, develop innovative solutions, and make data-driven decisions.\n\n\n\nExcellent communication, collaboration, and interpersonal skills, with the ability to influence and engage stakeholders at all levels of the organization to convey change initiatives and drive consensus.\n\n\n\nProcess optimization and efficiency enhancement capabilities for effective risk management.\n\n\n\nKnowledge of regulatory compliance with an understanding of applicable standards and regulations.\n\n\n\nProficiency in data analysis and deriving meaningful insights for decision-making\n\n\n\nPerformance monitoring and reporting expertise to track and communicate outcomes.\n\n\n\n\n\n \n\nPerks & Benefits \n\n\nCompetitive total compensation package\n\n\n\nL&D programs and Education subsidy for employees' growth and development\n\n\n\nVarious team building programs and company events\n\n\n\nMore that we love to tell you along the process!\n\n\n\n\n\n \n\nOkcoin Statement:\nThe salary range for this position is $21,000 to $280,000. The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via Okcoin and OKX internal or external careers site.\n \nOkcoin is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Web3, Consulting and Education jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Jose, California, United States