\nSurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.\n\nWhat weโre looking for\n\nWe are looking for a seasoned Staff Data Engineer with amazing problem-solving abilities and a growth mindset to join a team of highly skilled data engineers and data architects to build and manage the end-to-end data pipelines (batch and near real-time) using modern cloud technologies. This is a role in the central data organization at SurveyMonkey that provides actionable insights to all key business functions of the organization\n\nAs a Staff Data Engineer, you will lead data engineering initiatives and build end-to-end Analytical solutions that are highly available, scalable, stable, secure, and cost-effective. You will be reporting to the Director of Data Engineering\n\nWhat youโll be working on\n\n\nDesign, architect and build data pipelines to support existing data models \n\nManage the Data Infrastructure & Platform\n\nData quality: Build quality checks in the end-to-end data pipelines\n\nDesign & Build new Data models (Fact vs Dimension). Write performant/idempotent transformations in Snowflake using dbt \n\nBuild data pipeline using Python scripting (in a modular/loop context) Write well-tested, production-ready code in Python and Snowflake SQL\n\nHands-on experience implementing ETL (or ELT) best practices \n\nTranslate business requirements, to technical specifications, form project scope, and deliver deployable code.\n\nWrite complex data engineering Snowflake - SQL jobs that perform sophisticated queries on the entirety of our datasets\n\nDocument our systems for internal and external stakeholders\n\nMonitor and debug data pipelines running on Airflow\n\nParticipate in code reviews\n\nMentor data engineers on best practices and coding standards\n\nLead and collaborate effectively with cross-functional teams, including data scientists, analysts, and business stakeholders.\n\nIdentifying opportunities for process improvements, automation, and optimization of data pipelines. \n\nImplementing innovative solutions and exploring new technologies to address complex data challenges\n\n\n\n\nWeโd love to hear from people with\n\n\n8+ years experience in data engineering and Data warehousing technologies\n\n4+ years experience in Snowflake/ETL/ELT or similar technologies like Redshift\n\nExperience building and scaling a Data Platform.\n\nExperience doing Proof of concept for new solutions and technologies \n\nExperience with AWS cloud services: S3, EC2, RDS, Spark, EMR etc\n\nExperience with object-oriented/object function scripting languages: Python (preferred), Java, Scala, etc.\n\nExperience in orchestrating, automating, and deploying production data pipelines using Airflow/Luigi, etc\n\nExtensive Experience with DevOps: Git, Github actions, CI/CD pipelines, Terraform, etc\n\nExperience with tools such as DBT or other similar technologies\n\nExperience with transforming, and developing data structures, metadata, dependency, and data workflows to support an Analytics function\n\nExperience with Designing Scalable Data Models in a Cloud Data warehouse\n\nIn-depth knowledge of Data lakes, EDW concepts, and data modeling (Star, Snowflake, and Galaxy schemas) \n\nExperience in implementing data governance practices and ensuring compliance with data privacy regulations (such as GDPR, CCPA).\n\nCommitment to continuous learning and professional development\n\n\n\n\nWhy SurveyMonkey? Weโre glad you asked \nSurveyMonkey is a place where the curious come to grow. Weโre building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including best workplace for parents, our annual holiday refresh, our annual week of service, and our C.H.O.I.C.E Fund. In addition, weโve reimagined the way we work to allow employees to choose what works best for them -- working in-person, fully remote, or a hybrid model that combines the two through our Choice Model.\n\nOur commitment to an inclusive workplace\nSurveyMonkey is an equal-opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.\n\n#LI-remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Python, Cloud and Engineer jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nOttawa, Ontario, Canada
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
The position\n\nYou'll be joining a team of over 200 engineers, spanning across Frontend, Backend, SRE and QA. We're organised into cross-functional development teams assigned to a specific area of our product. You will lead and be part of a small QA team that, together the broader engineering team covers the full quality scope of our products.\n\nWe write tests in Cypress, and we use Gitlab for Continuous Integration and Delivery. Together with your team members you will ensure that engineers have the right tools and processes to deliver world-class quality products.\n\nAs Team Lead for the QA team, you are responsible for all the work of the QA team, and you are the spokesperson for everyone in the team. You are expected to manage the team dynamics and always bring the best in everyone. A team leader at Remote is not expected to be the best in a team, but rather, help others become the best version there is and gear the team towards optimised execution.\n\nOutside of people management, we expect that you actively work with manual and automated testing as well as advocating for quality across the organization.\nWhat this job can offer you\n\n\n* Be part of defining and improving the overall QA processes and thus have a direct impact on the organizationโs overall quality mindset.\n\n* A lot of freedom to organize your work and life โ you are not bound to daily stand ups or other ceremonies.\n\n* A lot of variety in your day-to-day work! You will be working with manual testing as well as writing automated tests. You will also communicate your ideas and advocate for quality across the organization.\n\n* A supportive and kind work environment where we would like you to challenge us to improve the quality of our product, every day!\n\n* Pragmatic and product-focused Engineering culture โ read more about our practices and work ethic.\n\n* Competitive salary, stock options, unlimited PTO, a generous learning budget, and a set of other perks and benefits.\n\n\n\nWhat you bring\n\n\n* Significant experience as a Senior QA Engineer or similar position, preferably with responsibilities across multiple teams or product areas.\n\n* Experience leading a team of at least 2 people for a year\n\n* Solid knowledge and understanding of E2E tests in Javascript as well as manual testing, and the know-how of when to use what techniques.\n\n* Solid Expertise in Cypress, Playwright or Selenium\n\n* Experience in Continuous Integration and Delivery\n\n* Focus on efficient processes with a kind, people-first approach\n\n* Knowledge of how to coordinate, plan and prioritize testing activities\n\n* An ability to inspire others and instill confidence\n\n* Ambition and intention of diversity, equality and inclusion\n\n\n\nPracticals\n\n\n* Direct reports: 3-5 QA Engineers\n\n* You'll report to: Engineering Manager\n\n* Team: Engineering - QA\n\n* Location: Anywhere in the World\n\n* Start date: As soon as possible\n\n\n\nRemote Compensation Philosophy\n\nRemote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.\n\nAt first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.\n\nThe base salary range for this full-time position is $49,750 - $167,950 Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.\nHiring Process\n\n* (async) Profile review\n\n* Interview with recruiter\n\n* Interview with Hiring Manager\n\n* (async) Code exercise\n\n* (async) Code exercise review\n\n* Interview with the team (you'll get a sense of who you'd be working with)\n\n* Executive Interview with Engineering Director or VP of Engineering\n\n* (async) Offer\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Testing, JavaScript, Senior and Engineer jobs that are similar:\n\n
$55,000 — $95,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
The Role\n\nLeaflink is seeking a Director of Engineering over our core platform to join our remote-friendly team, headquartered in NYC, who is passionate about working with teams rapidly solving interesting and large-scale problems. This role will primarily be responsible for owning the infrastructure, the technical foundation for our user-facing applications, and security roadmaps. They will also focus on team growth and the partnership between DevOps, QA, Engineering, and IT stakeholders to ensure our platform and processes meet our organizationโs needs to build and serve high-quality and reliable products to our customers. As a member of our engineering team, you will have a direct and lasting impact everywhere in the business. Your contribution will be immediate and have positive ripple effects across not only our business but each customerโs business, as well!\n\nThis role will be the leader of our new Platform team that brings our existing app platform, SDETs, DevOps, and Cloud Engineers together as one team and one platform that focuses on the performance, reliability, quality, security, and scalability of our systems and infrastructure while enabling product teams to build rapidly and efficiently. As the Director overseeing this crucial function and team, your role has the opportunity to help shape and grow the team, strategy, and processes as a whole. You will work with modern technologies and concepts such as containerized and serverless design patterns, Python, Kubernetes, AWS-managed and self-hosted services, third-party integrations, and event-driven and distributed architectures. Itโs an exhilarating time to join our engineering team!\n\nIdeal candidates for this position should possess a keen mind for solving unique challenges with fitting solutions and partnering effectively with various team members along the way. They should be personable, efficient, flexible, and communicative, have a strong desire to implement change, grow, mature, and have a passion and love for their work. This role comes with the opportunity to be a high performer within a fast-paced, dynamic, and quickly growing department.\nWhat Youโll Be Doing\n\n\n* Work with the VP of Engineering, Principal Engineer of Platform, and department stakeholders to properly plan short and long-term goals and execute a technical roadmap that continues to evolve LeafLinkโs infrastructure and core Platform capabilities and functionality to meet the needs of our platform users\n\n* Communicate effectively with engineering and product leadership to manage expectations, remove blockers, and ensure adequate resourcing to meet commitments\n\n* Advise technical and non-technical leadership on technical product strategy, quality and reliability vulnerabilities, and what is needed to scale current products, keeping in mind TCO and current capabilities\n\n* Mentor and manage a team of engineers and managers, focusing on both their day-to-day responsibilities as members of the Platform team and also their career growth, interpersonal and leadership skills, and future-facing goals\n\n* Plan, lead, and help ensure the delivery of projects, partnering closely with technology peers and external stakeholders\n\n* Oversee the architectural design and development objectives and processes for our growing suite of tools and services based on a flexible infrastructure and architecture roadmap alongside your IC leaders \n\n* Successfully see the rollout of our new testing automation framework that enables product engineering to plug and play into and improves the overall test coverage of our distributed architecture and experiences\n\n* Establish clear goals and success criteria for the various projects being worked on so KPIs can be measured and reported accurately to determine project health\n\n* Participate in and lead quarterly goal planning and execution sessions with both your direct reports and your peers, working closely with tech leadership to craft challenging but reachable goals for each\n\n* Interview and contribute to the growth of the LeafLink engineering org, focusing on finding and then retaining candidates that will continue to elevate and diversify our ever-expanding set of in-house engineering talent\n\n* Partner effectively with other teams within engineering and IT that are responsible for supporting our security and additional products and business lines today\n\n* Help cultivate and advance a collaborative culture that values ownership and finding the best solution to a given problem while also emphasizing the importance of automation and enablement\n\n* Give our product and data engineering teams a best-in-class user experience through an internal developer platform that encompasses developer documentation, automation, toolchains, libraries, and workflows that developers use to write, test, and roll out their code with efficiency\n\n* Experience managing SOC 2 Controls and assisting on audits\n\n\n\nWhat Youโll Bring to the Team \n\n\n* 10+ years of experience in software development roles with a proven record of working with DevOps, SRE, Cloud, and QA teams\n\n* 5+ years of experience leading teams and managing individuals, including managers.\n\n* Experience with strategic planning and technical road mapping that takes into account business and product stakeholders\n\n* A passion for building and retaining teams of individuals who are highly motivated and excited about the work theyโre contributing to\n\n* Extensive experience communicating estimations and project visibility to senior management and stakeholders\n\n* Experience managing project processes, resourcing, timelines, and delivery efforts with cross-functional teams\n\n* Experience working in and advocating for agile environments\n\n* Extensive experience working within AWS and with its managed products (EKS, ECR, R53, SES, Elasticache, RDS, etc.)\n\n* Strong experience working with infrastructure as code (Terraform, Ansible, etc.)\n\n* Strong experience with containers (Docker, Compose, ECS, Kubernetes)\n\n* Strong experience with various managed and self-hosted CI/CD tooling (Jenkins, Travis, CircleCI, Spinnaker, Harness, Flux, ArgoCD, etc.)\n\n* Strong experience with API Management and Gateway tools (Kong, AWS Gateway, Mulesoft, Postman, etc.)\n\n* Extensive experience working in service-oriented, API-driven application tech stacks and working knowledge of the challenges and gotchas that can bring to the SDLC\n\n* Exceptional written and oral communication skills\n\n* Exceptional documentation skills\n\n* Experience with vendor and cost management\n\n* Experience driving efficiencies through automation, toolchains, and workflows developers use to write, test, and roll out their code\n\n* Passionate about data-driven decision-making and continuous iteration and delivery\n\n* Experience working with and leading teams within e-commerce, B2B, and their ancillary systems as well as their mobile counterparts a plus\n\n\n\nLeafLink Perks & Benefits\n\n\n* Flexible PTO - youโre going to be working hard so enjoy time off with no cap!\n\n* A robust stock option plan to give our employees a direct stake in LeafLinkโs success\n\n* 5 Days of Volunteer Time Off (VTO) - giving back is important to us and we want our employees to prioritize cultivating a better community\n\n* Competitive compensation and 401k\n\n* Comprehensive health coverage (medical, dental, vision)\n\n* Commuter Benefits through our Flexible Spending Account\n\n\n\n\nLeafLinkโs employee-centric culture has earned us a coveted spot on BuiltInNYCโs Best Places to Work for in 2021 list. Learn more about LeafLinkโs history and the path to our First Billion in Wholesale Cannabis Orders here. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Testing, Serverless, Cloud, API, Mobile, Senior and Engineer jobs that are similar:\n\n
$50,000 — $95,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
The Technical Support Specialist - DACH (AKA Customer Support Engineer (CSE)) is responsible for responding to customer issues across our Wdesk and Wdata platforms.
Support consists of troubleshooting issues with customers, identifying problems, researching answers, and guiding the customer through corrective steps.
A key component of this position will consist of providing technical and functional support to customers over the phone, chat or case management. A CSE provides product information and resolves most administrative and product problems which our customers face.
They are responsible for owning the customer experience and improving our ability as a business to support their dynamic needs.
What You'll Do
Customer Support: Support customers by providing technical and functional expertise over the phone, chat and case management.
Manages customer inquiries within the expected time frame and acts as the escalation point within Tier1 support, only escalating above themselves when required
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer
Troubleshoots customer issues by utilizing knowledge of application, experience and by self-guided research of issues
Capable of resolving complex customer issues with minimal assistance from escalated assistance
Provides a high quality customer experience to produce or maintain raving fans
Contributes to improving the customer experience - offering ideas and being part of the improvement process to benefit the customer
Work with Customer Success, Professional Services, and all tiers of support to solve problems or identify opportunities - act as the POC for support
Train and mentor other engineers on the team - create accountability and professionalism within the team
Edit or write new documentation or customer facing content to represent the support experience
Lives the Workiva Values and Principals and guidelines on how to produce results and improve the business
What You'll Need
Ability to multi-task and manage changing priorities
Ability to understand intermediate to advanced math concepts
Ability to communicate via email, phone, chat and other customer channels
Moderate technical aptitude, with high competency in using Google Drive, Microsoft Office Suite, OneCloud & Workiva products
Strong communication (verbal, listening and writing) skills
Self-motivated and accountable to results - ability to train others to demonstrate these same characteristics
Enjoys and excels at problem solving and assisting others
Able to allow for contingencies, prioritize multiple and potentially overlapping customer requirements
Proven ability to meet established timelines and service level agreements
Demonstrates strong sense of customer service with ability to identify customer needs and expectations and respond in a timely and effective manner
Represents the team as an advocate in cross-functional team meetings or projects
Helps to create and maintain a positive and vibrant culture in Support
Previous experience in accounting or finance preferred
1+ years experience in a support/service role for a financial services company or technical support organization
Nice to have, not required: Basic or Intermediate experience with database support or network security support
High school diploma required; associates or bachelor's degree preferred
Varying and overtime hours required during peak seasons
Reliable internet access for any period of time working remotely, not in a Workiva office.
Minimal travel
Must speak Business Level English and German
Where Youโll Work
Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment weโve created.
Customer Success: Always delight our customers.
Trust: Rely on each other.
Integrity: Do the right thing, every time.
Collaboration: Share resources and work together.
Innovation: Keep creating solutions and finding better ways.
Inclusion: Support a diverse community where we all belong.
Accountability: Be responsible for your success and failure.
We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they needโbacked by our culture of collaboration and diverse thoughtโto continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of todayโs most challenging problems.
At Workiva, youโll enjoy:
Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more
Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.
Learn more about life at Workiva:https://www.linkedin.com/company/workiva/
Learn more about benefits:https://www.workiva.com/careers/benefits
Workiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
The Technical Support Specialist - DACH (AKA Customer Support Engineer (CSE)) is responsible for responding to customer issues across our Wdesk and Wdata platforms.
Support consists of troubleshooting issues with customers, identifying problems, researching answers, and guiding the customer through corrective steps.
A key component of this position will consist of providing technical and functional support to customers over the phone, chat or case management. A CSE provides product information and resolves most administrative and product problems which our customers face.
They are responsible for owning the customer experience and improving our ability as a business to support their dynamic needs.
What You'll Do
Customer Support: Support customers by providing technical and functional expertise over the phone, chat and case management.
Manages customer inquiries within the expected time frame and acts as the escalation point within Tier1 support, only escalating above themselves when required
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer
Troubleshoots customer issues by utilizing knowledge of application, experience and by self-guided research of issues
Capable of resolving complex customer issues with minimal assistance from escalated assistance
Provides a high quality customer experience to produce or maintain raving fans
Contributes to improving the customer experience - offering ideas and being part of the improvement process to benefit the customer
Work with Customer Success, Professional Services, and all tiers of support to solve problems or identify opportunities - act as the POC for support
Train and mentor other engineers on the team - create accountability and professionalism within the team
Edit or write new documentation or customer facing content to represent the support experience
Lives the Workiva Values and Principals and guidelines on how to produce results and improve the business
What You'll Need
Ability to multi-task and manage changing priorities
Ability to understand intermediate to advanced math concepts
Ability to communicate via email, phone, chat and other customer channels
Moderate technical aptitude, with high competency in using Google Drive, Microsoft Office Suite, OneCloud & Workiva products
Strong communication (verbal, listening and writing) skills
Self-motivated and accountable to results - ability to train others to demonstrate these same characteristics
Enjoys and excels at problem solving and assisting others
Able to allow for contingencies, prioritize multiple and potentially overlapping customer requirements
Proven ability to meet established timelines and service level agreements
Demonstrates strong sense of customer service with ability to identify customer needs and expectations and respond in a timely and effective manner
Represents the team as an advocate in cross-functional team meetings or projects
Helps to create and maintain a positive and vibrant culture in Support
Previous experience in accounting or finance preferred
1+ years experience in a support/service role for a financial services company or technical support organization
Nice to have, not required: Basic or Intermediate experience with database support or network security support
High school diploma required; associates or bachelor's degree preferred
Varying and overtime hours required during peak seasons
Reliable internet access for any period of time working remotely, not in a Workiva office.
Minimal travel
Must speak Business Level English and German
Where Youโll Work
Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment weโve created.
Customer Success: Always delight our customers.
Trust: Rely on each other.
Integrity: Do the right thing, every time.
Collaboration: Share resources and work together.
Innovation: Keep creating solutions and finding better ways.
Inclusion: Support a diverse community where we all belong.
Accountability: Be responsible for your success and failure.
We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they needโbacked by our culture of collaboration and diverse thoughtโto continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of todayโs most challenging problems.
At Workiva, youโll enjoy:
Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more
Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.
Learn more about life at Workiva:https://www.linkedin.com/company/workiva/
Learn more about benefits:https://www.workiva.com/careers/benefits
Workiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].
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Remote Associate Director Pharmacometrics & Modeler
Overview
About Certara
Certara accelerates medicines using proprietary biosimulation software, technology and services to transform traditional drug discovery and development. Its clients include more than 2,000 biopharmaceutical companies, academic institutions and regulatory agencies across 62 countries.
At Certara, we accelerate medicines to patients by partnering with life science innovators.
In the past 6 years, over 90% of companies that received new drug approvals by the FDA used our software or services. Our integrated and proprietary end-to-end platform with biosimulation, regulatory science, and market access solutions combined with our strong team of scientists and subject matter experts enable our clients to have:
Improved patient outcomes & increased patient access to medicines
Accelerated regulatory approval
Certara is a global team that fosters and nurtures a diverse and inclusive culture. We are proud to be an Equal Opportunity Employer. The collective sum of our individual differences, life experiences, knowledge, innovation, self-expression, and unique capabilities and talent represents a significant part of our culture, our reputation and our achievement.
Together with our partners, we use biosimulation and technology-enabled services to transform drug discovery and development across all therapeutic areas and innovative therapies.
Our Pharmacometricians are responsible for supporting quantitative decision-making in drug development through the development and application of population PK, PK/PD, exposure-response and other models. Qualified candidates will have the ability to work on a variety of therapeutic indications and data types and must be experts in applied Population PK, PK/PD, and/or exposure-response modelling and simulation to support drug development.
We are looking for Pharmacometricians that want to:
Deepen their strategic drug development expertise and their experience informing drug development decisions.
Hone their pharmacometric techniques with fit-for-purpose modelling approaches leveraging e.g. model-based meta-analysis, target-mediated drug disposition models, and E-R trial-simulations.
Broaden their drug development expertise by working with a myriad of companies, molecular modalities, and therapeutic areas.
Develop their consulting career path by recognizing and seeking opportunities that match their ambition and personal interests.
Certara bases all employment-related decision on merit, taking into consideration qualifications, skills, achievement, and performance. We treat all applicants and employees without regard to personal characteristics such as race, color, ethnicity, religion, sex, sexual orientation, age, nationality, marital status, pregnancy, physical or mental condition, genetic information, military service, or other characteristic protected by law.
Responsibilities
Support projects for Certaraโs clients by working in teams with other Associates, senior expert modelers, and drug development consultants.
Hands on pharmacometric modeling on client projects as a billable consultant.
Conduct quality control activities on model codes and reports.
May lead/coordinate company initiatives (e.g. IT, methodology, efficiency, automation, quality).
May act as the primary point of contact for clients and collaborate with a senior consultant to grow business to match their interests.
Qualifications
PhD, MD, PharmD in Bioengineering, Pharmaceutical Sciences, Pharmacology, Statistics, Applied Mathematics, Engineering, Medicine, or related field.
1 to 5 years of industry/consulting experience (may be combined with academic research) working in R&D, pre-clinical and clinical environments.
Solid experience in pharmacometrics, clinical pharmacology, pharmacokinetics, or a related discipline in a project team setting is preferred, whether in academia or industry.
Expertise in PK/PD modelling with strong quantitative skills applied to develop models with nonlinear behavior, mechanistic or semi-mechanistic components relating to mechanism of action and tailored to meet specific drug-development questions.
Proficiency in PK/PD and statistical software (e.g., NONMEM, R).
Proficient in modeling (e.g., popPK and PK/PD analyses, model-based meta- analysis, dose-response and exposure-response analyses, dataset creation, disease modeling, trial simulation, optimal study designs, strategic decision analyses, economic modeling).
Experience in moving compounds through the clinical trials process and experience with various elements of clinical development and trial design and management and filings preferred.
Independent performance of analysis and modeling and development of reports with limited supervision.
Comfortable in a client environment able to communicate with and collaborate with peer scientists.
Developing ability to identify new business development opportunities through client interactions.
Proficient in spoken and written English. Certara is a global company, and additional languages are of benefit.
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Certara accelerates medicines using proprietary biosimulation software, technology and services to transform traditional drug discovery and development. Its clients include more than 2,000 biopharmaceutical companies, academic institutions and regulatory agencies across 62 countries.
Certara is looking for talented and motivated Pharmacometricians/Modelers that are eager to:
Deepen their strategic drug development expertise and their experience informing drug development decisions.
Hone their pharmacometric techniques with fit-for-purpose modelling approaches leveraging e.g. model-based meta-analysis, target-mediated drug disposition models, and E-R trial-simulations.
Broaden their drug development expertise by working with a myriad of companies, molecular modalities, and therapeutic areas.
Develop their consulting career path by recognizing and seeking opportunities that match their ambition and personal interests.
In this role, most of your time will be spent performing pharmacometric analyses and providing recommendations to our clients. This position allows you to focus on your skills as a pharmacometrician and avoid distractions from other development activities. Our Pharmacometricians are responsible for supporting quantitative decision-making in drug development through the development and application of population PK, PK/PD, exposure- response and other models. Qualified candidates will have the ability to work on a variety of therapeutic indications and data types and must be experts in applied Population PK, PK/PD, and/or exposure-response modelling and simulation to support drug development.
Responsibilities
Support projects for Certaraโs clients by working in teams with other Associates, senior expert modelers, and drug development consultants.
Hands on pharmacometric modeling on client projects as a billable consultant.
Conduct quality control activities on model codes and reports.
May lead/coordinate company initiatives (e.g. IT, methodology, efficiency, automation, quality).
Lead and mentor other pharmacometricians.
May act as the primary point of contact for clients and collaborate with a senior consultant to grow business to match their interests.
Qualifications
PhD, MD, PharmD in Bioengineering, Pharmaceutical Sciences, Pharmacology, Statistics, Applied Mathematics, Engineering, Medicine, or related field.
6-10+ years of industry/consulting experience (may be combined with academic research) working in R&D, pre-clinical and clinical environments.
Solid experience in pharmacometrics, clinical pharmacology, pharmacokinetics, or a related discipline in a project team setting is preferred, whether in academia or industry.
Expertise in PK/PD modelling with strong quantitative skills applied to develop models with nonlinear behavior, mechanistic or semi-mechanistic components relating to mechanism of action and tailored to meet specific drug-development questions.
Proficiency in PK/PD and statistical software (e.g., NONMEM, R).
Proficient in modeling (e.g., popPK and PK/PD analyses, model-based meta- analysis, dose-response and exposure-response analyses, dataset creation, disease modeling, trial simulation, optimal study designs, strategic decision analyses, economic modeling).
Experience in moving compounds through the clinical trials process and experience with various elements of clinical development and trial design and management and filings preferred.
Independent performance of analysis and modeling and development of reports with limited supervision.
Comfortable in a client environment able to communicate with and collaborate with peer scientists.
Developing ability to identify new business development opportunities through client interactions.
Proficient in spoken and written English. Certara is a global company, and additional languages are of benefit.
Certara bases all employment-related decision on merit, taking into consideration qualifications, skills, achievement, and performance. We treat all applicants and employees without regard to personal characteristics such as race, color, ethnicity, religion, sex, sexual orientation, age, nationality, marital status, pregnancy, physical or mental condition, genetic information, military service, or other characteristic protected by law.
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Certara accelerates medicines using proprietary biosimulation software, technology and services to transform traditional drug discovery and development. Its clients include more than 2,000 biopharmaceutical companies, academic institutions and regulatory agencies across 62 countries.
We are the largest Clinical Pharmacology & Pharmacometric organization in the world, which enables us to assure that various career pathways are offered which match the ambition and personal interests of our employees! As one of Certaraโs divisions, we deliver value by integrating advanced simulation approaches into the most crucial drug development deliverables - to inform internal decision-making and strengthen global regulatory submissions. Leveraging our experience in working on thousands of drug development projects on behalf of hundreds of biopharma companies, we bring a track record of success and a broad range of expertise to each assignment.
Certara bases all employment-related decision on merit, taking into consideration qualifications, skills, achievement, and performance. We treat all applicants and employees without regard to personal characteristics such as race, color, ethnicity, religion, sex, sexual orientation, age, nationality, marital status, pregnancy, physical or mental condition, genetic information, military service, or other characteristic protected by law.
Responsibilities
As PK-PD data programmer you manage and prepare data for state-of-the-art analysis, such as PopPK or drug exposure-response (PKPD), typically based on CDISC ADaM / SDTM datasets. You interact directly with the client on topics around data transfers, dataset specifications and data queries. You conduct exploratory analyses in support of these activities. Following completion of the project deliverables, you will create an electronic submission package for future submission to regulatory agencies. In addition, you will conduct quality control and quality assurance activities on datasets and reports, and may participate in company initiatives to improve efficiency of data management, analysis and reporting (IT, methodology, automation, quality).
As PK-PD data programmer you will work closely in teams with other associates, (experts) modelers and drug development consultants supporting a wide variety of client projects (therapeutic areas, data types
Qualifications
BSc, MSc or equivalent in Pharmaceutical- or Life Sciences, Statistics/Mathematics/Bio-Informatics, or related fields with 1- 5 yearsโ experience in data management and analysis, report writing, and regulatory drug submissions.
Advanced user of SAS software (SAS9-Base) with proven experience in life sciences and clinical trials. Familiar in working with CDISC data formats. Experience with the R software platform is a plus.
General knowledge of clinical drug development and demonstrated knowledge of pharmacokinetics and pharmacology.
Proficiency in conducting basic statistical analysis.
Accuracy and sense of urgency and quality, timely delivery.
Ability to work on multiple collaborative projects, team player mentality.
Excellent verbal and written communications skills in English.
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Certara is a growing company that provides a dynamic and exciting place to work. Our purpose is to assist in accelerating the development of meaningful medicines that make an impact on our society and the people that need them most. Innovation and creativity are highly valued, and everyone is given the opportunity for training and continuous development. Our portfolio spans the discovery, preclinical, clinical and post-marketing phases of drug development, working with 1,200 commercial companies, 250 academic institutions, and numerous regulatory agencies
Certara Strategic Consulting is the largest pharmacometric consultancy organization in the world and assures that various career pathways are offered to match the ambition and personal interests of our employees! We are a division of Certara and deliver value by integrating advanced simulation approaches into the most crucial drug development deliverablesโto inform internal decision-making and strengthen global regulatory submissions. Leveraging our experience working on thousands of key drug development projects on behalf of hundreds of biopharma companies, we bring a track record of success and a broad range of expertise to each assignment.
Our Pharmacometricians are responsible for providing expertise into clinical development plans, including the design, conduct, and interpretation of relevant clinical pharmacology and PK/PD studies. Qualified candidates will have the ability to work on a variety of therapeutic indications and data types with an adequate understanding of applied population PK and PK/PD modeling and simulation to support drug development programs.
Responsibilities
Deepen their strategic drug development expertise and their experience informing drug development decisions.
Perfect their pharmacometric techniques with fit-for-purpose modeling approaches such as population PK and PK/PD modeling, target-mediated drug disposition TMDD) models, dose- and exposure-response analyses.
Broaden their drug development expertise by working with a myriad of companies, molecular modalities, and therapeutic areas.
Develop their consulting career path by recognizing and seeking opportunities that match their ambition and personal interests.
Support projects for Certaraโs clients by working in teams with other Associates, senior expert modelers, and drug development consultants.
Hands on pharmacometric modeling on client projects as a billable consultant.
Continuing education on advanced modeling and simulation approaches, with an emphasis on methods appropriate for small molecules and/or complex biologics, (bispecific biologics, chimeric antigen receptor T-cell therapies, and immuno-oncology therapies).
Conduct quality control activities on model codes and reports.
Support projects for Certaraโs clients by working in teams with other Associates, senior expert modelers, and drug development consultants.
Hands on pharmacometric modeling on client projects as a billable consultant.
Continuing education on advanced modeling and simulation approaches, with an emphasis on methods appropriate for small molecules and/or complex biologics, (bispecific biologics, chimeric antigen receptor T-cell therapies, and immuno-oncology therapies).
Conduct quality control activities on model codes and reports.
Qualifications
MSc, PhD, PharmD, or equivalent in Pharmaceutical Sciences, Pharmacology, Toxicology, Statistics, Mathematics, or related fields.
A minimum of 1 to 3 years of industry/consulting experience (may be combined with academic research) working in R&D, pre-clinical and clinical environments.
Solid experience in pharmacometrics, clinical pharmacology, pharmacokinetics, or a related discipline in a project team setting is preferred, whether in academia or industry.
Expertise in PK/PD modeling with strong quantitative skills applied to develop models with nonlinear behavior, mechanistic or semi-mechanistic components relating to mechanism of action and tailored to meet specific drug-development questions.
Proficiency in software used for modeling analyses (e.g. Phoenix NLME, NONMEM, Adapt, Monolix) and performs dataset construction (e.g. R, SAS).
Independent performance of analysis and modeling and development of reports with limited supervision.
Proficient in spoken and written English. Certara is a global company, and additional languages are of benefit.
Certara bases all employment-related decision on merit, taking into consideration qualifications, skills, achievement, and performance. We treat all applicants and employees without regard to personal characteristics such as race, color, ethnicity, religion, sex, sexual orientation, age, nationality, marital status, pregnancy, physical or mental condition, genetic information, military service, or other characteristic protected by law.
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Lโagence d Anglet de notre sociรฉtรฉ recherche des carreleurs et carreleuses et mรชme des apprentis pour dรฉvelopper ses รฉquipes Le matรฉriel et le vรฉhicule vous sera fourni, salaire motivant et intรฉressement aux bรฉnรฉfices Les seules choses que nous vous demandons cโest dโรชtre motivรฉ, respectueux des collaborateurs, de la clientรจle mais aussi un minimum de savoir faire
Nโhรฉsitez ร me contacter pour plus de renseignements
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
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