\nWe are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. We are seeking a Technical Support Engineering Manager to build and grow a Support Engineering team remotely in the Bengaluru region.  We hope to find you ready to take on a large variety of tasks related to our customers locally in India as well as more regionally across APJ and EMEA. This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, leading and managing a team of support engineers, and suggesting improvements to how we do things in Support at ClickHouse. This is a great opportunity for someone ready to roll-up their sleeves and help us expand our regional presence in India!\n\nNOTE:  The expectation is that you will be available to work remotely from the Bengaluru area with a reliable internet connection from the hours of 11:30 to 20:30 India Standard Time Monday - Friday as well as participate in a weekly/weekend on call rotation.\n\nWhat Will You Do:\n\n\n* Team management of ClickHouse Support Team employees in the India region with empathy, excellence, and professionalism\n\n* Leadership in communications and collaboration with users, customers, and other ClickHouse teams and stakeholders to deliver a high quality, fast, and diligent Support experience for both our employees and our users and customers in ClickHouse Cloud and our open-source community\n\n* Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings\n\n* Demonstrate success in hiring and employee mentoring as well as ClickHouse technical expertise in a player-coach role\n\n* Think and execute strategically to improve the Support experience for our employees and users through innovation, change management, and growth\n\n\n\n\n\n* You will represent ClickHouse and deliver excellent customer service as a manager and as an engineer, or what we call a "player/coach". Our Support Teams provides professional response and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone and provide 24x7 on-call for high-severity issues\n\n* You will lead and be a primary point of contact for important and sometimes challenging situations, such as handling critical escalation with customers, providing high-fidelity feedback to product and engineering, and acting as a customer advocate and respected voice of input to our executive teams\n\n\n\n\nWhat you bring along:\n\n\n* Previous experience as a people manager of remote and distributed customer support engineers in India\n\n* Previous technical experience in roles such as Support Engineer, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer\n\n* Proven experience within a customer support organization for a SaaS company. Open Source Software experience is preferred.\n\n* Technical breadth and depth in ClickHouse or domains relevant to ClickHouse, such as: databases, OLAP, cloud native SaaS, Docker, Kubernetes\n\n* Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment\n\n* Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity\n\n* A mindset of teamwork, global engagement, empathy, and solving challenging problems\n\n* A sense of adventure and urgency in building the most scalable, high -performing, largest, and fastest databases on the planet\n\n* The ability to build trusted relationships with colleagues, customers, and partners\n\n* You are self-driven, curious, and eager to continuously learn and grow\n\n\n\n\nBonus points:\n\n\n* Experience with ClickHouse\n\n* Experience with OSS and open-source technologies, as a user, community member, or contributor\n\n* Experience with Azure, GCP or AWS\n\n* Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud and Sales jobs that are similar:\n\n $45,000 — $85,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBengaluru, Karnataka, India

\nYour Role:Tenable seeks a Director of Global Strategic Partner sales to work with Global System Integrators and large, global MSSP & MDR providers.  This person is responsible for developing and executing our Go To Market plan for a set of Global Strategic partners.  We’re growing and seek a seasoned, high-energy, and driven Senior Sales Executive / Leader with strong knowledge of and experience with: Exposure Management / Network Security / Cloud Security / EDR/MDR, and / or enterprise-wide security software technologies. This will be a role with direct exposure and visibility to senior Tenable Executives with an opportunity to help shape overall strategy.We're seeking someone experienced in complex selling situations to both very technical partners as well as C-Level and other decision makers as security projects are increasingly becoming board level issues.   The candidate will be selling an advanced exposure management security solution that empower organizations to solve mission critical security problems by managing, understanding, and reducing risk across the modern converged attack surface. \nYour Opportunity:\n* Manage all facets of a few Global Strategic Partnerships as a strategic route to market to accelerate the growth of Tenable\n* Embed Tenable technology into partner’s service offerings\n* Build and executive a global account plan with assigned Global Strategic Partnerships\n* Creatively design and implement “unique” value added programs, contract terms, and pricing models to maximize Tenable’s revenue and margin with these partners\n* Assist the field with all “sell-through” activities, pipeline generation, and bookings growth\n* Develop, manage, and accelerate account pipeline within assigned Global Strategic Partnerships\n* Achieve assigned quarterly and annual sales goals and other regional objectives\n* Develop pipeline and grow revenues through targeted marketing, sales activities and networking\n* Work closely with marketing, Product Management, Sales Engineering, and Engineering, and other stakeholders to facilitate closure of opportunities and new partnerships\n* Deliver presentations / demonstrations highlighting the benefits, key features and functions of the Tenable solutions\n* Maintain an understanding of key industry trends and competitive issues and products\n* Practice effective, excellent communication with management, customers and support staff\n* Travel to customer and partner locations as needed in support of sales efforts\n* Provide regular reporting of pipeline and accurate forecasts through salesforce.com\n\n\n What You'll Need:\n*  10+ years experience (With 4+ year company track records) selling security software and exceeding quotas\n* Strong working knowledge of the Big 4 Accounting/Advisory firms, working on large complex partnership agreements\n* Demonstrated success in working with GSIs & Advisory Firms in a sales or business development capacity\n* Experience selling emerging technologies, winning new logos, and building territories\n* Experience with the process of selling to Global 1000 customers and/or direct enterprise sales experience is a plus\n* Must embrace working in a team environment.  Teaming is critical to our success.\n* Must be willing to travel to customers and prospects globally as needed to achieve our objectives\n\n\nAnd Ideally:\n* Cyber Security in your “DNA”\n* A rolodex and flawless reputation with partners in this territory\n* Strong ethics, self-directed and resourcefulness\n* Ability to thrive in a fast moving, dynamic environment\n* Strong written and verbal communications skills\n* Strong negotiation skills\n* Positive attitude, ambitious, and a passion for building a valuable business\n* Technically savvy with strength in communicating business value\n* Strength in working in small teams as well as independently\n* Expertise in nurturing and building relationships\n* Working knowledge of SF.COM & Microsoft Office Suite\n\n\n\n#LI-MF1\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Travel, Cloud, Senior and Sales jobs that are similar:\n\n $55,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nThe Team:\n\nYou’ll have the opportunity to be a part of our Engineering Operations Technical Program Management Team which sits within the Celonis Product and Engineering Organization! You'll be working with a cross-functional team to lead strategic customer escalation and hypercare projects across all areas of our product alongside our exceptional Product and Engineering teams.\n\nThe Role:\n\n\nJoin Celonis Engineering and play a key role as Escalations TPM in Madrid, Spain. In this role, you will lead cross-functional technical customer escalations inside of the Product and Engineering department, working closely with Engineering, Product, Design, and QA teams to ensure prompt resolution. Your focus will be on driving execution velocity, controlling and driving progress of escalation projects and strategic new feature customer adoption all the way to resolution. You will streamline the escalation process within PnE and ensure effective communication with company internal and external stakeholders.\n\nThe work you’ll do:\n\nYour primary responsibility is to coordinate and support the Product & Engineering teams dedicated to resolving technical issues for escalated customers. To achieve this, your work will involve:\n\n\n* Lead multidisciplinary cross-functional engineering escalation programs in every area of the product. If necessary, break down escalations into several projects and coordinate across functional areas in order to deliver effectively and promptly. Owning the PnE customer escalation end-to-end.\n\n* Leverage technical acumen to investigate, understand, and describe the customer's experience, with a focus on translating into engineering working packages, involving both ETL chain and Front End Applications.\n\n* Lead new feature customer adoption with strategic customers in collaboration with Product and Engineering and Go To Market, identifying product gaps and work on prioritization in the roadmap. \n\n* Management of technical discussions and strategic decision-making involving escalations and feature adoption. Advocate complex business and technical Escalation concepts with Engineering Leadership and Executive Management.\n\n* Propose the best course of action and optimal technical solutions to solve issues at the customer side. Analyzing and organizing resources and bandwidth in Engineering to ensure prompt resolution.\n\n* Strengthening the customer feedback loop with Engineering during the escalation period to ensure timely resolution of issues, organizing and driving customer calls. \n\n* Streamline the Engineering escalation process and work with the Engineering teams on prevention tactics for future escalations on a data driven approach.\n\n\n\n\nThe qualifications you need:\n\n\n* 5+ years experience in Technical Program Management in SaaS software companies, preferably in escalations and/or development projects.\n\n* Master’s degree in Computer Science or equivalent experience & skillset.\n\n* Experience dealing with large scale, technologically complex accounts which are constantly challenging the product capabilities.\n\n* Experience facilitating decision-making by identifying key stakeholders & surfacing the required information to make critical decisions.\n\n* Demonstrated experience in qualifying and prioritizing incoming requests from high priority clients, stakeholders and business leaders.\n\n* In-depth technical skills from experience working in Engineering organizations. In depth knowledge of technical trends within Big Data and Cloud Computing (e.g. knowledge of network topologies and devices, database and ETL concepts and SQL, multi-tenancy).\n\n* Ability to clearly & accurately communicate (English is a must!) program status, issues, dependencies & risks to leadership & other program stakeholders beyond Product & Engineering.\n\n* Excellent problem-solving ability. You can find practical & simple solutions to complicated problems without sacrificing quality.\n\n* You have an entrepreneurial spirit, are self-sufficient & able to operate in a fluid, ambiguous environment and value teamwork.\n\n\n\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud and Senior jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMadrid, Madrid, Spain

\nAll roles at JumpCloud are Remote unless otherwise specified in the Job Description.\n\n\nAbout JumpCloud\nJumpCloud® helps IT teams and Managed Service Providers (MSPs) Make Work Happen® by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by more than 200,000 organizations, including GoFundMe, Grab, ClassPass, Beyond Finance, and Foursquare. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever.\n\n\nAbout the Role:\n\n\nJumpCloud is looking for an experienced engineer to join our Platform Engineering organization. As a member of our Platform Team, you’ll have the opportunity to solve challenging and complex problems using the latest tools and technologies. \n\n\nWhat you’ll be doing:\n\n\nJumpCloud is looking for an experienced engineer to join our Platform Engineering organization. As a member of our Platform Team, you’ll have the opportunity to solve challenging and complex problems using the latest tools and technologies. \nYou will be designing highly available systems, building tools and scaling the platform as well as modernizing and evolving key components. The platform components  you own and build will serve as the foundation for JumpCloud and the internal engineering teams. You’ll work closely with other Cloud Engineering teams as well as engineering teams across the organization. \n\n\n\n\n\nWe’re looking for:\n* 5+ years of professional programming experience (JumpCloud uses Golang, Python, NodeJS)\n* Professional experience developing and deploying applications in a public cloud environment (AWS, GCP, Oracle, AliCloud or Azure) with CI/CD pipelines\n* Experience working with highly available distributed systems\n* Experience leveraging tools to monitor platform stability, availability and performance (ie: Datadog) \n* Passion for addressing complex engineering problems/challenges \n* Strong problem solving, communication and collaboration skills\n* A strong team player who helps the team live by our core values: building connections, thinking big and 1% better every day\n\n\n\nPreferred Qualifications:\n* Experience designing and implementing core infrastructure components of a platform \n* Experience managing cloud deployments with Terraform \n* Container orchestration experience (Kubernetes, ECS, Nomad), bonus for Argo, Istio\n* Experience with configuration management tools \n\n\n\n\n\n#LI-PD1\n\n\nWhere you’ll be working/Location:\nJumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.\n\n\nYou must be located in and authorized to work in the country noted in the job description to be considered for this role. \n\n\nPlease note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.\n\n\nWhy JumpCloud?  \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.   \n \nJumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. \n \n#LI-Remote #BI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Cloud and Engineer jobs that are similar:\n\n $57,500 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAnkara, Türkiye - Remote

Overview of the Role\n\nPagerDuty is seeking an Strategic Growth Account Executive with experience selling SaaS products to Enterprise accounts. In this role, you will report to a Regional Sales Director. We are seeking a dynamic sales professional who not only embraces technology but also knows how to excel while doing it! We're on the lookout for someone with a consultative sales approach, a proven knack for driving sales growth, and the ability to captivate a tech-savvy audience.\n\nIn this role, you will exhibit all the characteristics associated with a high performance sales culture, specifically leading and managing a pipeline of new business expansion opportunities within our existing accounts to deliver results against sales targets. Your territory will consist of strategic Global 2000 accounts and focused on approximately 6 accounts. You will need to have the ability to go wide within accounts to align our operations cloud story to different stakeholders (multi-product catalog).  \n\nAs a customer-centric organisation, PagerDuty places immense value on delivering exceptional sales experiences. Your mission will be to go above and beyond, ensuring our customers receive nothing short of the finest sales journey imaginable. \n\nThis isn't just a job—it's an opportunity to showcase your sales prowess, leverage your tech-savviness, and inject your vibrant personality into every interaction. Join PagerDuty and be a part of a thrilling sales adventure where you'll thrive, have fun, and make a significant impact!\n\nKey Responsibilities:\n\nValue Selling-  focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasising the impact and solutions that address the customer's specific needs or challenges\n\n\n* Possess a deep understanding the problems and focus areas of your stakeholders and effectively communicating the technical wins and strategic business outcomes we can align to and drive with a PagerDuty partnership \n\n* Develops strategic plans that anticipate and address customer needs and preferences based on competitor knowledge and industry trends\n\n* Identifies long-term strategies to grow accounts by aligning with our customers Big Problems and objectives\n\n\n\n\nSales Effectiveness- Establishing, overseeing and maintaining genuine connections with customers\n\n\n* Negotiate positive business outcomes with existing customers for PagerDuty\n\n* Managing and closing complex, multi-product sales cycles in the Global 2000 segment \n\n* Conducts consistent and effective conversations with the senior-level executives (SVP+) to garner interest and support for new initiatives\n\n* Strong presentation skills verbally and visually by customising content and slides to an internal or external audience; Shares information with customers to build credibility, show integrity, and highlight the value of PagerDuty; and tailors presentations to suit the audience's level and interests. \n\n* Encourages positive conversations between existing customers and sales teams, leading to solutions aligned with the customer's strategic vision. \n\n\n\n\nSales Execution- Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty's long-term strategic initiatives\n\n\n* Planning - Mapping out your territory assignment, priority account targets and working with your greater support team to drive an effective territory strategy\n\n* Utilize historical data and market trends to provide accurate forecasts to management\n\n* Prospecting - leveraging our Marketing, Alliances, BDR programs to develop a point of view and approach to opening net new logo opportunities with a specific focus on Executive level alignment\n\n* Create effective strategies and qualify opportunities within accounts, including plans for winning business for PagerDuty \n\n* Documenting key qualification details, including use case, purchase timeframes, and next steps (MEDDICC & COM Framework)\n\n* Proactively engages internal resources and partners at the right time and in the right manner in order to move the sales process forward throughout their accounts.\n\n\n\nBasic Qualifications\n\n\n* 12+ years field sales experience, preferably in software sales / SaaS sales\n\n* 6+ years of experience expanded into new areas of existing accounts \n\n* Strategic Account Management experience with Fortune 500 companies \n\n* Experience selling to C-level executives\n\n* Sold in a multi-product selling environment before\n\n* Travel expectations around 30%\n\n\n\n\nPreferred Qualifications\n\n\n* Effective time management, complex deal management, account planning, and analytical skills\n\n* Consistent track record of exceeding sales targets\n\n* Self-sufficient with the ability to work independently and collaboratively\n\n* Previous Sales Methodology training (e.g. MEDDIC, SPIN, Command of Message, Challenger Sales)\n\n\n\n\nThe base salary range for this position is 160,000 - 170,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\n\nOur base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\n\nYour recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud and Sales jobs that are similar:\n\n $45,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n