\nWe are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. We are seeking a Technical Support Engineering Manager to build and grow a Support Engineering team remotely in the Bengaluru region.  We hope to find you ready to take on a large variety of tasks related to our customers locally in India as well as more regionally across APJ and EMEA. This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, leading and managing a team of support engineers, and suggesting improvements to how we do things in Support at ClickHouse. This is a great opportunity for someone ready to roll-up their sleeves and help us expand our regional presence in India!\n\nNOTE:  The expectation is that you will be available to work remotely from the Bengaluru area with a reliable internet connection from the hours of 11:30 to 20:30 India Standard Time Monday - Friday as well as participate in a weekly/weekend on call rotation.\n\nWhat Will You Do:\n\n\n* Team management of ClickHouse Support Team employees in the India region with empathy, excellence, and professionalism\n\n* Leadership in communications and collaboration with users, customers, and other ClickHouse teams and stakeholders to deliver a high quality, fast, and diligent Support experience for both our employees and our users and customers in ClickHouse Cloud and our open-source community\n\n* Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings\n\n* Demonstrate success in hiring and employee mentoring as well as ClickHouse technical expertise in a player-coach role\n\n* Think and execute strategically to improve the Support experience for our employees and users through innovation, change management, and growth\n\n\n\n\n\n* You will represent ClickHouse and deliver excellent customer service as a manager and as an engineer, or what we call a "player/coach". Our Support Teams provides professional response and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone and provide 24x7 on-call for high-severity issues\n\n* You will lead and be a primary point of contact for important and sometimes challenging situations, such as handling critical escalation with customers, providing high-fidelity feedback to product and engineering, and acting as a customer advocate and respected voice of input to our executive teams\n\n\n\n\nWhat you bring along:\n\n\n* Previous experience as a people manager of remote and distributed customer support engineers in India\n\n* Previous technical experience in roles such as Support Engineer, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer\n\n* Proven experience within a customer support organization for a SaaS company. Open Source Software experience is preferred.\n\n* Technical breadth and depth in ClickHouse or domains relevant to ClickHouse, such as: databases, OLAP, cloud native SaaS, Docker, Kubernetes\n\n* Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment\n\n* Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity\n\n* A mindset of teamwork, global engagement, empathy, and solving challenging problems\n\n* A sense of adventure and urgency in building the most scalable, high -performing, largest, and fastest databases on the planet\n\n* The ability to build trusted relationships with colleagues, customers, and partners\n\n* You are self-driven, curious, and eager to continuously learn and grow\n\n\n\n\nBonus points:\n\n\n* Experience with ClickHouse\n\n* Experience with OSS and open-source technologies, as a user, community member, or contributor\n\n* Experience with Azure, GCP or AWS\n\n* Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud and Sales jobs that are similar:\n\n $45,000 — $85,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBengaluru, Karnataka, India