\n\n\nThe Role:\n\n\nAs part of the 2nd Level Support Team you will take over the technical support (remote) of our global customers and partners for all questions related to our software.\n\nYou will be primary contact for the planning, installation and integration of our software, as well as for answering and documenting technical questions. You will form the internal interface between our customers and our consulting, data science, development, product management and OEM partner.  We are looking for someone that is eager to become an expert in Celonis Process Management Software and grow our Customer Support organization in our Munich office.\n\nYou will be working with current technologies  (e.g. AWS, MS Azure, Containers, Python ) and work in a broad, customer-specific and cloud based technology environment.\n\nThe work you’ll do:\n\n\n* Provide deep technical Support for Customer on Product area Event Collections, which orchestrates all Data integration services within Celonis Process Management Software\n\n* Drive and resolve complex Tickets, which have been forwarded or escalated to 2nd Level, according to our ITSM processes\n\n* Qualify problems or defects for close collaboration with Celonis Development and Product Management\n\n* Named technical contact for Process Modeling Customers\n\n* KPI adherence based on external Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)\n\n* Participate and drive regular Root Cause Analysis (RCA) cycles to improve our Support Knowledge base\n\n* Prepare and deliver Webcasts to customers and support staff on selected technical topics\n\n* Collaborate with customers based on given and preferred communication channels\n\n* Contribute to Continual Service Improvement (CSI) cycles and initiatives of Celonis and Celonis Support Organization\n\n\n\n\n\nThe qualifications you need:\n\n\n* Have completed an Education in the field of IT, Computer Science, Engineering or similar\n\n* Have business fluency (written and oral) in German and English \n\n* Have demonstrated Software Support Engineer experience handling complex technical issues with SaaS based Solutions\n\n* Experience with major Cloud Platforms such as AWS and MS Azure\n\n* Experience of working with SQL and writing SQL Statements, other database experience such as Postgres or MySQL is a plus\n\n* Experience with Azure DevOps would be a plus\n\n* Experience in at least one programming language, preferably Java or Python would be a plus\n\n* Business Process Modeling experience would be a plus\n\n* Have a goal-oriented, independent and structured approach to the analysis and solution of complex problems in virtual and cloud-based environments\n\n* Are not afraid of customer contact and you are communicative and service-oriented\n\n* Existing holder of EU citizenship or existing rights to work for Germany - any applications that do not meet these requirements will automatically be rejected, we do not offer visa sponsorship.\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Python, DevOps, Java, Cloud, Senior and Engineer jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMunich, Bavaria, Germany

\nCloudstack Engineer - Public Cloud Scalability Team\n\nOur office is based in Amsterdam, but remote work within the EU is available. We also offer relocation to the Netherlands. \n\nProduct Engineering at Leaseweb  \n\nOur team of approximately 90 engineers is working in small scrum teams. Each team has end to end responsibility for a specific product or part of our architecture. We work on a remote-first basis, coming together in person at our Amsterdam headquarters twice a year.\n\nOur organizational structure is flat, placing a high value on independence and entrepreneurship. The atmosphere is informal and relaxed, creating a highly motivating work environment in which you will work with some of the most inspiring colleagues in the industry.\n\nWhat is the role about? \n\nIn this role we are looking for a highly experienced developer with a true DevOps mentality and skillset. You will be collaborating with and contributing to the Apache CloudStack project. Since we are a provider of hosting infrastructure deep knowledge about Linux and Networking is key. Supported by your team, we expect a self-organizing and independent professional that will take the lead in running and scaling our CloudStack deployments. From diving into software bugs and reproducing customer problems to proposing and building sustainable solutions, in order for Leaseweb to provide scalable Public Cloud services.\n\nYou will be working with a team of DevOps engineers. A group with diverse expertise and highly curious minds who are excited about the challenges to build and operate Leaseweb’s Public Cloud. Our objective is to build reliable platforms and interfaces providing trustworthy endpoints for users to integrate with, running a standardized stack, easily maintained, and fully autonomous for users through our API and Customer Portal.\n\nKey responsibilities:\n\n\n* Maintaining close collaboration with the Apache CloudStack community on the CloudStack project.\n\n* Developing and supporting the Apache CloudStack project.\n\n* Together with your team you will maintain Leaseweb’s CloudStack deployments, both operationally and in software improvements\n\n* Working with the team to resolve issues that customers face with CloudStack, by solving bugs and introducing features\n\n* Participation in the on-duty rotation schedule\n\n\n\n\nRequirements:\n\n\n* Understanding of the Apache CloudStack opensource project.\n\n* Extensive experience with Java development in a cloud hosting context.\n\n* Experience with Python for automation and testing purpose\n\n* Knowledge of the Linux operating systems, preferably Ubuntu. Experience with Shell/Bash is an advantage.\n\n* Excellent knowledge of virtualization technologies (KVM, QEMU and libvirt) is required.\n\n* Knowledge and experience with Networking and Storage use and automation will be a big advantage.\n\n* Love teamwork, good planning skills, logical thinking skills, problem-solving skills and have an eye for detail.\n\n* Experience with continuous integration tools such as Jenkins is a plus.\n\n* Experience with configuration management systems like Chef is a plus.\n\n* It would be an advantage to have experience on Git/ Grafana/ Prometheus/ Kubernetes/ Docker is a plus.\n\n\n\n\nBenefits include \n\n\n* Participation in annual company bonus scheme and company pension\n\n* Internet allowance and travel allowance\n\n* Working from home policy  \n\n* Lease bike plan\n\n* 25 days of paid time off (and the option to buy or sell up to 5 more days) \n\n* Free lunch, parking, and fresh fruit provided when in the office \n\n* Attractive relocation packages and an agency that takes care of the entire visa process\n\n* Access to the Leaseweb Academy, a personalized learning platform offering a variety of studies, (Dutch) courses, and trainings \n\n* Fun events year-round – from virtual pub quizzes to summer parties, company runs, quarterly hackathons and much more \n\n* Monthly after work drinks\n\n* A multicultural work environment (our colleagues are from over 60 countries!) in a company where you can truly make a difference  \n\n\n\n\nReady for the next step?  \n\nIf you’d like to apply, please do so online. To learn more about us, follow us on LinkedIn or Instagram to get an inside look at life at Leaseweb. For questions, please reach out to Danisha Ardilla Talent Acquisition Specialist, at: [email protected]\n\nWe directly source all candidates – any unsolicited profiles received from recruitment agencies will be treated as direct applications.  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Python, Docker, Travel, DevOps, Java, Cloud, API and Engineer jobs that are similar:\n\n $55,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAmsterdam, North Holland, Netherlands

\nCompany Description\n\nAmwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.\n\nBrief Overview:\n\nThe Lead QA Engineer will play an important role in the QA Engineering department. Specifically, they will work to automate and integrate test automation with our CI/CD pipeline as well as contribute to the scalability of our current and future test automation frameworks under a continuous testing methodology. The ideal candidate would be engaged to learning new skills and tools as the position evolves with the technology of the organization.\n\nYou embrace challenges and want to make a difference. You are curious and ask the right questions.\n\nYou are a self-driven individual with passion for innovation, who understands the value of an advanced testing practice can bring to an organization and are interested in using cutting edge technology paired with Agile methodologies to solve problems.\n\nDoes working as a QA Lead building the next-generation virtual care platform, 100% in the cloud using SPA framework and microservices-based architecture interest you?\n\nIf yes, we want to meet you!\n\nCore Responsibilities:\n\nWhat you will be doing:\n\n\n* Lead teams testing initiatives via coaching and enabling team members in contributing to the overall quality of products we support and develop. (e.g use & extend test framework capabilities, standardize testing practice across org, help design for testability)\n\n* Help productize and standardize test frameworks for reusability, maintainability, and extensibility across the organization.\n\n* Create automated software tools to verify and quantify the quality of the produced software\n\n* You are an Engineer – able to provide a fix to the defect you uncovered? - “blur the lines”.\n\n* Uncover, document and track defects\n\n* Improve test case execution efficiency and test coverage\n\n* Perform manual and automated Functional, Performance and End to End Product and System tests\n\n* Create training documentation & conduct knowledge transfer sessions\n\n* Work in an agile development environment, collaborating with the Engineering and Product teams to deliver quality software iteratively\n\n* Integrate QA processes into Software Development & Release Cycles\n\n* Troubleshoot issues in live, high availability systems.\n\n* Collaborate with the DevOps teams to design ideal strategies for Continuous Integration and Continuous Deployment\n\n\n\n\nThe technologies you’ll be using:\n\n\n* Source Control/CI/CD: GitLab (Infra-As-Code, Pipeline-As-Code, …)\n\n* Repository Manager: Artifactory\n\n* Containerization: Kubernetes, Docker\n\n* Cloud Computing: AWS Lambda, CloudFront/CloudWatch, Redis, Terraform, EC2, EC2 Autoscaling, APIGEE, and others\n\n* Programming Languages and Frameworks: JS/TypeScript, Java\n\n* Static Code Analysis: SonarQube\n\n* Data Storage: MySQL, MongoDB, Dynamo DB, AuroraDB\n\n* Testing Frameworks and tools: Cypress, Jest, MochaJS/ChaiJS, SuperTest, TestNg, RestAssured, RestTemplate, Selenium WebDriver, JMeter/Gatling, WireMock and others\n\n\n\n\nQualifications:\n\n\n* 8+ years of professional experience in Software Test Automation in a Continuous Integration and Continuous Deployment environment - framework creation and deployment, test automation design and maintenance\n\n* 5+ yrs testing RESTful APIs - manual and automated\n\n* 5+ yrs using/contributing to Python, Java or JS based automation framework\n\n* 1+ yrs using Gitlab (as user & contributor), SonarQube (as user)\n\n* 1+ yrs using Project Management/Defect Tracking Systems such as JIRA.\n\n* 1+ yrs experience using SQL and Non-SQL databases\n\n* 1+ yrs experience in performance/load testing with any of: JMeter, Gatling, Locust, Taurus\n\n* Experience with Swagger or similar frameworks is preferred\n\n* Experience automating UI (desktop, mobile, ott) applications, is a plus\n\n* Bachelor's Degree in Computer Science, or related field (or equivalent experience)\n\n\n\n\nWho we need:\n\n\n* Traits:\n\n\n\n* Passionate: You take pride in your work\n\n* Empathic: You show empathy for others\n\n* Participative: You are eager to collaborate to find solutions\n\n* Flexible: You welcome feedback from the team to improve on your designs.\n\n* Self-learner: You are enthusiastic in learning, as well as sharing what you know with your teammates.\n\n\n\n* Qualities:\n\n\n\n* Diverse skill set: someone that can do automation testing but also manual/black box testing if that’s the need.\n\n* Intellectual Curiosity: critical thinking and complex problem-solving abilities\n\n* Contextual Adaptability: able to adapt to different testing approaches depending upon the context of the projects.\n\n* Time management: managing time wisely by prioritizing and automating test cases\n\n* Understand business needs:  able to take the ultimate call on a system’s ability to go live and provide the business with strategic inputs from testing perspective.\n\n\n\n\n\n\nAdditional information\n\nYour Team:\n\nShould you join Amwell and the Engineering team, you can expect:\n\nThe development organization is a multi-disciplinary team of engineers dedicated to creating a state-of-the-art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole Amwell organization to ensure that our product meets the needs of all of our users.\n\nWorking at Amwell:\n\nAmwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. \n\nOur Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.\n\nAmwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.\nAmwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!  Amwell has collaboration spaces in Boston, Tysons Corner, Portland, Woodland Hills, and Seattle.\n\n\n* Unlimited Personal Time Off (Vacation time)\n\n* 401K match\n\n* Competitive healthcare, dental and vision insurance plans\n\n* Paid Parental Leave (Maternity and Paternity leave)\n\n* Employee Stock Purchase Program\n\n* Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program\n\n* Free Subscription to the Calm App\n\n* Tuition Assistance Program\n\n* Pet Insurance\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Sales, SaaS, Jira, DevOps, Cloud, Engineer, Digital Nomad, Marketing, Design, Medical, Salesforce, Ads, Mobile, Education, Analyst, Admin, Microsoft, Senior, JavaScript, Elasticsearch, C, Docker, Testing, Scrum, Travel and Java jobs that are similar:\n\n $67,500 — $115,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBoston, Massachusetts, United States

About the Team:\nAppDirect is the leading cloud service marketplace company dedicated to revolutionizing the way businesses run. We offer a cloud service marketplace and management platform that enables companies to distribute web-based services. The global network of AppDirect-powered marketplaces allows businesses to find, buy, and manage the best applications the cloud has to offer. With our award-winning platform, service providers can launch a state-of-the-art online application store within a matter of weeks, while developers can integrate once and make their software available across multiple marketplaces worldwide. Our products offer more advanced features and tools than any other competitive solution, putting AppDirect at the forefront of the rapidly evolving market for cloud services delivery.\nAbout You:\nWe are rapidly expanding and looking to hire talented and ambitious software engineering talent in Pune. As a member of the team, you will create, grow, and manage a distributed network of marketplaces and applications. We love the entrepreneurial spirit and those who bring experience from established organizations. You are a highly technical, hands-on developer with a passion for producing maintainable and robust code. You will design and develop well-tested software, build mission-critical services, and APIs that scale with our increasingly elegant set of features.\nWhat you'll do and how you'll make an impact:\nRepresent the interests of users and customers through the relentless pursuit of a quality product Document issues and bugs; relentlessly move each bug through its life cycle Design and create manual tests in a TCM tool like TestRail Test automation for REST APIs using RestAssure and Java Contract test automation using Pact.io Performance testing using JMeter or Gatling Automate mundane tasks and build meaningful dashboards for the team to promote efficiency Collaborate with developers, QA team, product managers, partners and consultants to deliver the highest quality with each release Consistently raise the bar of what exceptional quality looks like by researching and promoting improved QA practices for the team\nWhat you'll need:\n\n* \n\nMinimum 2-4 years experience with manual and automation testing \n\n\n* \n\nBachelor's degree in Computer Science or a related technical field \n\n\n* \n\nExperience with QA methodologies for large scale web applications, understanding of software development process \n\n\n* \n\nWorked in agile environment and knowledge about Jira \n\n\n* \n\nExperience with automation tools like Selenium with Java and Cypress \n\n\n* \n\nBasic knowledge/hands-on experience of DevOps tools like Jenkins, Docker \n\n\n* \n\nBasic knowledge/hands-on experience for build tools like Maven, Gradle\n\n\n* \n\nBasic knowledge/hands on source control tools like git, bitbucket etc. \n\n\n* \n\nSQL Basics (preferably MySQL, mongodb) \n\n\n* \n\nGood troubleshooting instincts and skills for frontend, backend and other components of the web application stack \n\n\n* \n\nWell-versed with unix/linux commands \n\n\n* \n\nExcellent soft skills and a demonstrated ability to multitask and manage time efficiently \n\n\n* \n\nOpen to flexible work timings for collaborating with remote teams in different parts of the world\n\n\n\n\nBonuses:\n\n* \n\nExperience of working in SDET role\n\n\n* \n\nTest automation using NodeJS, Puppeteer or similar tools\n\n\n* \n\nKnowledge about microservice architecture, Contract testing using Pact.io\n\n\n* \n\nKnowledge of browser debug tools and log and alerts management tools like Splunk,\n\n\n* \n\nKibana\n\n\n\n\nAbout AppDirect:\nAppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy.\nWe believe that the unique contributions of all AppDirectors are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.\nAt AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information on our general privacy practices, please see AppDirect Privacy Notice: link: https://www.appdirect.com/about/privacy-notice \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Quality Assurance, Senior, Engineer, Developer, Digital Nomad, DevOps, Java, Cloud and Backend jobs that are similar:\n\n $65,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nPune, Maharashtra, India