\nAbout The Role\n\n\nYard Stick is looking for a Director of Business Development to help us fight climate change with soil.\nTo date, two-ish people have done the bulk of Yard Stick’s customer discovery, business development, commercial strategy-setting, and selling: Chris Tolles (CEO)  and Kelsey Chan (Head of Growth + Partnerships). To accomplish our ambitious climate impact and commercial revenue goals, Yard Stick must transition from being primarily a founder-led sales effort to one with dedicated team members and expertise 100% focused on growing the company’s top line. We have demonstrated incredible early traction and are ready to accelerate our efforts to win more and bigger contracts for work in our wheelhouse, namely soil C stock quantification on row crop and grazing agricultural soils in the US. \n\n\nWe’re looking for a biz dev powerhouse to build on our existing foundation and take commercial growth to the next level. This person will get inside the heads and hearts of our customers, build trust with prospects (often over months and longer!), iterate on our marketing/messaging for maximum resonance, craft home-run proposals, and generally sell the shit out of our offering.\n\n\nThis role must both be the type to knock down a door driving toward a signed contract, and be incredibly curious and empathetic in the way they collaborate with other Yard Stick stakeholders, both external and internal. It will start as a 100% IC role with potential to grow into a team lead for the right person, but the most compelling candidate must be thrilled if it doesn’t become a management role for even a few years.\n\n\nThis full-time remote role will report to Kelsey Chan, starting ASAP in 2025. To get specific, we have an all-company onsite planned for Feb 25-27, so ideally this role starts on Feb 25. 😳\n\n\nIf you have expertise in this domain, thrive in a high growth startup environment, and are ready to advance our soil carbon mission, read on!\n\n\n\n\nAbout Yard Stick PBC\n\n\nYard Stick is a remote-first climate tech startup with a hardware lab in Oakland, CA and team members all over the US. We are on a mission to reverse climate change with agriculture. Scientists and farmers alike know that climate-friendly agricultural practices have the potential to remove atmospheric CO2 at gigaton/year scale. When these practices are adopted, more carbon is stored in soils, improving soil health and fighting climate change. But significant measurement challenges have held soil carbon efforts back - until now.\n\n\nBy reducing the cost of soil carbon measurement by 70-90%, Yard Stick will dramatically expand the opportunities for evidence-based regenerative practices to simultaneously improve ecosystem health, increase farmer income, and combat climate change. \n\n\nCurrent soil carbon measurement technologies are slow, expensive, and cumbersome, relying on conventional soil cores and labs to quantify carbon stocks. In contrast, Yard Stick is fast and cheap - without sacrificing accuracy. As a testament to our technology’s potential, alongside our scientific collaborators, we were awarded $18M across six USDA Climate-Smart Commodities projects, and we have additional grant financing from ARPA-E, NSF, CDFA, and other discerning grant-makers. We’ve also raised another nearly $18M from top climate VCs, including Toyota Climate Venture Fund, Lowercarbon Capital, Breakthrough Energy Ventures (Bill Gates’ climate fund), Microsoft Climate Innovation Fund, The Nature Conservancy, Extania, Pillar VC, MCJ Collective… the list goes on!\n\n\nFor more background, check out some coverage of Yard Stick in TechCrunch, Fast Company, and AgFunder, and see this snazzy Microsoft-produced video as well.\n\n\nWe offer competitive salary and equity (benchmarked to 75th percentile of high-growth US tech compensation), health/dental/vision insurance, a 401k, and home-office reimbursements. We have many team members with young families and have a strong track record of creative, flexible approaches to hours and communication expectations which let folks feel great about their commitments both to Yard Stick and their lives outside of work. \n\n\nWe’re also a PBC, or public benefit corporation, which is an alternative corporate structure which protects our ability to prioritize climate impact over profits if the two are in conflict. You can read more about PBCs in this article which also specifically features Yard Stick.\n\n\n\nResponsibilities\n* Sell large, well-fit projects: Sales at Yard Stick is a more-complex process of understanding customer requirements, educating prospects regarding options, and iterating on pricing and project format in a collaborative mode. That said, the #1 KPI for this role is revenue signed, so with the right raw materials (e.g. tech maturity, basic market assets, strategic clarity), which you’ll help create and refine, you’ll win big soil carbon measurement contracts for the company quickly and consistently. You’ll identify the right customer targets, create account and customer segment strategies, plan outreach, present demos and proposals, negotiate contracts, and assist in smooth handoff to our Customer Success team as projects kick off. \n* Build and own a healthy sales pipeline: You know the company goals and will execute effective inbound and outbound sales strategies to meet them. You will identify and qualify high quality leads and will prioritize and manage this pipeline in HubSpot with meticulous data hygiene and reporting used on the reg for all-team alignment. \n* Inform overall commercial and product strategy: Since you’re the tip of the spear with customer prospects all day, you’ll understand the market in unique ways. Your insights will help refine the company’s ideal customer personas, define segment-specific commercial strategies, and inform new customer experiments we’ll want to run to build a lean, successful commercial organization. You will prioritize and execute high value partnerships when a straight selling approach isn’t ideal. You’ll also serve as a key internal voice of the customer to ensure our actual offering is well-aligned to market needs. \n* Tell the company story: This is primarily a revenue-focused role rather than brand marketing, but guess what… we don’t have any dedicated marketing people! 😛 Where appropriate, you’ll attend industry conferences for prospect development, contribute to Yard Stick brand awareness in earned media and speaking opportunities, follow and guide market trends, influence key non-customer stakeholders, and broadly participate in the soil carbon sector with authority. \n* Partner for success: Yard Stick’s offering spans hardware, software, soil science, and many other disciplines. You’ll partner with these folks to inform future product features/direction/tech priorities and to accurately scope the technical details of proposals with unique characteristics. This role will focus on scaling our “known” business of soil C stock quantification in row crop and grazing lands in the US, but you’ll allocate a reasonable % of your time to emergent commercial opportunities such as international work, which will require even closer collaboration with Chris, Kelsey, and members of the tech team who best understand what a new project context means for Yard Stick’s technical readiness and feasibility. \n\n\n\nQualifications (Must Have)\n* Demonstrable expertise leading relevant enterprise biz dev, GTM, or early sales efforts. People call this work different things - we don’t particularly care about vocabulary, but we care enormously about expertise. Put simply, you’ve done this job before. You’ve been given an early-stage thing to sell and have successfully sold it at the scale of many millions of dollars. “Relevant” in this case could include various kinds of overall with Yard Stick’s offerings: Services offerings, IRL “field”-based offerings, offerings sold it/to big ag companies, climate offerings, science-y/highly technical offerings, time-based offerings (e.g. something which is inherently recurring like measurement over time or “tracking” offerings), and/or offerings in regulated industries where “standards” and “protocol alignment” are important. You love relational business development where you must get “in the head” of your customer to educate, build trust, and get to yes. You’re not intimidated by education, proposal, and sales processes which can last months (or sometimes years!). You are hungry. You will run through a brick wall to hit your number. \n* Comfort selling in emerging tech risk/complexity contexts. Yard Stick is literally the first company in the history of the world to deploy our technologies commercially. There are significant unknowns (Can we do almonds? What about peat?!?!?) but you can handle that. You will thread the needle with customers regarding what is known vs. not while all the while building trust. You won’t overpromise which risks under-delivery… nor will you get freaked out that we’re naturally building the airplane while we’re flying it. You deftly balance the key goal of getting a customer to “yes” while also being crystal clear about our technology’s more- and less-mature aspects.\n* Excellent management of complex pricing and contracting processes. Offerings like ours which are priced uniquely on a per-customer basis don’t freak you out. You’ll gather the required details, operate and manage internal pricing/scoping tools, and figure out pricing which satisfies both customer willingness to pay and company ops/capacity/financial targets. A 12-page services agreement doesn’t faze you. You’re not a lawyer, but you understand how contracts work and will carefully and patiently trade edits until all parties are happy, pulling in expert support when necessary. Bespoke “enterprise” offerings which are larger in dollar value and smaller in number of deals is your happy place. \n* Flawless organization of complex information. Since you’ll often be the only person with a specific piece of customer/GTM information, documenting, interpreting, and sharing it well is paramount. Doubly so since Yard Stick is a remote-first company. You’re a little obsessive with folder organization and file naming conventions, and you love setting up lightweight systems to make sure everybody can see the right stuff at the right time without always asking you for help. You’ll have to keep track of dozens of leads at varying stages of maturity, and that’s fine - you’ll just design a process to keep it all under control (fwiw we’re spun up on HubSpot already). Notion or similar is your love language. You’re encouraged to learn that Yard Stick has a 10-page internal communication norms document. You write very well. \n* Strong personal independence and entrepreneurial autonomy. You beg forgiveness rather than ask permission. You don’t sit around waiting for the CEO to answer your question, but rather get it done one way or another with what you’ve got. You assess the situation, consider solutions, make a plan, and execute. You tend to get way out ahead of everybody else and anticipate others’ needs well. Ownership and (appropriate) autonomy are key to your fulfillment. Nonetheless, you understand and respect what’s your job and what’s not, and you collaborate deeply and effectively with other teams at Yard Stick. \n* Personal, durable enthusiasm for the challenge of climate change. It matters to you that you’re working on a problem of existential significance. You get fired up by the fact that your work can help avoid others’ suffering. You’re briefly overwhelmed by the scale of the problem... and then you’re right back in the ring doing your part. \n\n\n\nQualifications (Nice To Have)\n* Can start FAST. As mentioned above, we have our twice-annual all-company onsite starting Feb 25, and that’s the ideal start date for this role so they can make all the friends. The right person is much more important than the fast person, but all things equal a candidate who can start sooner (e.g. on Feb 25!) will be more competitive. \n* Prior experience at a high-growth start-up. Yard Stick is a small, young, ambitious company. We move very quickly and have big goals. You understand the pace of early-stage tech startups and can move at a similar pace yourself. Note this is not about work hours per se - most people at Yard Stick work “normal” work hours. An appetite for growth means you know what a high-growth company feels like and expects, and you’re signing up for that experience. \n* Prior experience and/or relationships in agriculture, soil science, carbon markets, land use, MRV, and similar. This isn’t required, but it’d obviously be super helpful to accelerate your time-to-impact at the company. If you already know people who need soil C MRV services, you will be way more attractive as a candidate! \n* Comfort with any aspects of enterprise marketing. Can you write legit sales copy? Design a world-class pitch deck? Give a banger of a keynote? We’d love to know! To be clear, this role will not currently be supported by a marketing person, so you’ll have to do a bunch of this whether you’re an expert or not. You must be “passable” in these domains, but if you’re actually exceptional in any, please say so since that will significantly improve your attractiveness as a candidate. \n* Familiarity with CRM/pipeline systems (e.g. HubSpot). Again not required, but if you don’t have experience with these tools, we’ll need to see evidence of prior work on similar software and would need confidence that you can get up to speed with HubSpot very quickly, since our working assumption is that switching CRM providers is not important in the early days of this role. \n\n\n\n\n\n$170,000 - $250,000 a year• Market salary and equity commensurate with expertise. Directionally, we expect a salary in the range of $170-250k. Bottom end of that range for somebody who’s less experienced but demonstrably hungry and high-growth, higher end for somebody who’s obviously done all this before. We benchmark to 75th percentile of high-growth US tech compensation via Pave, the single largest compensation benchmarking database in the world. Note this is a 100% salary role - no commission. \n• We offer health, dental, and vision insurance via Justworks, our benefits and payroll provider. We contribute 80% of base healthcare plan premiums (regardless of employee plan type (e.g. single vs. family) and 50% of a base dental plan, as well as offer additional contributions to HSAs for employees who select eligible high-deductible plans. \n• We provide unlimited PTO, unlimited sick leave, 6 weeks paid primary caregiver leave, and 4 weeks paid secondary caregiver leave (flexible as to format, eligibility includes surrogacy and adoptive contexts). \n• We offer to extend post-termination exercise periods to 10 years when you leave the company so you don’t get screwed out of your options. \n• Travel expectations are a 3-day all-company onsite twice per year (typically Feb and Sept) plus 2-3 day sector conferences about four times per year. This may change significantly (in either direction) as this role identifies the most valuable ways to show up to conferences to advance the company’s commercial goals.\n• We’ll buy you a computer and provide a work-from-home reimbursement to use how you please. \n• Additional benefits include One Medical, Health Advocate, and Talkspace memberships and a company-sponsored 401k. \n• This role must work primarily in one of the continental US time zones. We have no specific working hours except to “collaborate excellently” within teams - that typically requires overlapping with your teammates at least a few hours per day. \n• We prioritize candidates living in the US. If you live in the US, existing work authorization is required. If you live outside the US, we will consider your application with sincerity, but our very strong preference is US-based team members. \n\nOur Commitment to Diversity, Equity, and Inclusion\n\n\nYard Stick’s impact goals go well beyond climate science. Why? Our company operates primarily in the US agricultural sector, which is predicated on centuries of mass land theft and disenfranchisement of Native and Black people. This harm continues today. If we’re going to work in this sector, we need to leave it better than we found it.\n\n\nConsistent with our core value of “Pursue Justice,” we talk about these issues publicly, including when it’s uncomfortable, and we also put significant effort into ensuring that our own internal practices are Pursue Justice-aligned:\n\n\n• We standardize our interview process and questions to reduce “likeability” bias when hiring. We benchmark salaries against industry databases to ensure fair pay for all, and we utilize tools like the Gender Decoder to ensure everyone feels welcome to apply. \n\n\n• We work to create an environment where everyone feels confident sharing their ideas, problem-solving happens openly and collaboratively, and where mistake-making is welcomed. We evaluate ourselves against our core values twice-annually and discuss opportunities for improvement candidly as a whole team. Team members are evaluated formally once per year, and executive evaluations are done “360”-style.\n\n\n• Great management is critical in this domain. We’ve formalized our expectations of high-performance management to ensure managers can be held accountable for healthy teams.\n\n\n• We organize lunchtime all-team discussions on issues like labor equity in Florida produce, Pigford v. Glickman (the largest US civil rights settlement in history), whether carbon offsets are “good or bad,” and other contemporary moral concerns in agriculture and climate change.\n\n\nClimate change is arguably the most complex challenge ever faced by humanity - we need all of humanity activated to fight back, and that motivates us to build a diverse, engaged, healthy, supported team. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Marketing and Sales jobs that are similar:\n\n $30,000 — $55,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCambridge, MA

\nReporting to the Director of Service Desk, the IT Help Desk Technician is responsible for delivering first-tier technical support for software, hardware, policy, classroom technology, printing, and network-related issues to students, faculty, staff, and members of the campus community, and students on campus. This role requires effective communication of technical and non-technical solutions in a friendly and professional manner, providing initial diagnostic and troubleshooting assistance over the phone, online, or in person. Additional responsibilities include phone handling, coordinating with relevant departments, and other assigned duties.\n\n\nLocation: Remote\nShifts: Sunday - Thursday, 12AM – 9AM CST\n             Tuesday - Saturday, 12AM – 9AM CST\n Wednesday - Sunday, 9AM - 6PM EST\n\n\n\nResponsibilities\n* Serve as the primary point of contact for students, faculty, and staff at any ITS Help Desk, providing Tier 1 support for technology-related issues.\n* Assist students with the utilization of the student print management system.\n* Troubleshoot and repair supported laptop computers and peripherals for students. Escalate complex issues when necessary.\n* Assist faculty and staff with the troubleshooting and repair of laptop/desktop computers and related peripherals. Escalate complex issues when necessary.\n* Resolve technology-related difficulties experienced by faculty, staff, and students in classrooms, Smart Carts, and other media equipment.\n* Accurately input and assign issues into the ITS ticket tracking system.\n* Collaborate with ITS staff to resolve and manage tickets in the ITS ticket tracking system.\n* Undertake additional responsibilities as determined by the Director of Service Desk and/or the Managing Director, MS.\n\n\n\nDemonstrated Abilities\n* Serve as a technical resource, troubleshooting and assisting users in resolving basic hardware and software issues.\n* Exhibit professional phone etiquette when interacting with users.\n* Evaluate and prioritize service requests in alignment with department standards.\n* Clearly document problems in writing, using concise language.\n* Acquire knowledge of the organization, operations, policies, and objectives of the institution.\n* Familiarize oneself with the policies and objectives of the assigned program and activities.\n* Effectively communicate technical concepts to non-technical individuals, both orally and in writing.\n* Foster cooperative and productive relationships with colleagues.\n* Maintain records and generate reports as required.\n* Understand and follow oral and written instructions.\n* Adhere to schedules and meet deadlines.\n* Excel at providing customer service that delights the customer.\n\n\n\nRequirements\n* Associate's degree in Computer Science or Information Technologies with two years of progressively responsible experience in a computing environment.\n* Proficient with Jira, Google Suite applications, and Duo Multifactor Authentication.\n* One to two years of professional experience in supporting personal computer hardware, software, peripherals, servers, printers, scanners, and classroom audiovisual technology.\n* Proficiency in troubleshooting desktop and mobile operating systems.\n* Competence in supporting processor-based personal computers, Microsoft Windows and Office, Apple products, and various application software.\n\n\n\n\n\nWhat You Can Expect from Us\nAt CampusWorks, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few of the many reasons that CampusWorks is a great place to build your career. \n\n\nOur employees enjoy:\nMeaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of students and educators. CampusWorks Inc., as a large consulting firm,  provides its employees with an opportunity to work both onsite and remotely with our clients across the United States and in Canada.  With the nature of our clients’ work evolving quickly,  we’re all being asked to support larger CampusWorks initiatives. Upon joining CampusWorks in a consulting role, your talent and expertise may be applied to a range of projects, assignments, and clients. \nA CEO who cares. Chairman and CEO Liz Murphy has made it her mission to create a culture that appreciates and takes good care of its people. As a result, being an employee of CampusWorks feels like being a member of a big family.\nA virtual and onsite workplace. In an effort to reduce our environmental footprint, CampusWorks became a virtual company in 2012. As such, our team members are located across the U.S. and Canada, where they work from their home offices and at client sites.\nFlexibility. We value work-life balance because we know that happy employees create happy customers. That's why CampusWorks offers both full-time and part-time 1099 consulting career opportunities to fit life's unique demands.\nA company that gives back. Every year CampusWorks proudly supports numerous charitable fundraising initiatives that align with our vision to make higher education accessible to everyone.\n\n\n At CampusWorks, we value the unique backgrounds, experiences, and perspectives each CampusWorker (we call ourselves CampusWorkers) brings to our workplace each day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you are passionate about higher education and creating Happy Campuses, let's talk!  If you’re a close but not exact match with the description, we hope you’ll still consider applying.  \n\n\n \nAbout CampusWorks\nFounded in 1999, CampusWorks is dedicated to helping higher education overcome business and technological challenges that stand in the way of student success and completion. We work with community colleges, technical colleges, four-year public and private institutions, multi-college districts, and statewide higher education systems to tackle problems big and small. Our services are rooted in systems thinking and reach across the institution—from Student Services to Human Resources to Finance to Academics—to achieve transformative results.\n\n\nWant to learn more about life at CampusWorks? Visit https://www.campusworksinc.com/about/ to see how we empower Higher Education to reach its full potential\n\n\nFriendly Note to External Agencies:\nAt CampusWorks, we kindly request that you please refrain from submitting blind submissions or resumes/CVs on behalf of recruitment agencies. To ensure a smooth and effective collaboration, we would like to inform you that any candidates sent to us without a signed agreement in place will regrettably not be accepted or considered as a submission.\n\n\nAAP/EEO Statement: \nCampusWorks, Inc. provides equal employment opportunities (EEO) and Affirmative Actions (AA) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.\n\n\nNotice to all Applicants:\nPlease click on the links below for more information on these important topics:\n-            Know Your Rights: Workplace Discrimination is Illegal\n-            Employee Polygraph Protection Act\n-            Your Employee Rights Under the Family and Medical Leave Act (FMLA)\n-            E-Verify Participation\n-            Right to Work \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Consulting, Education, Finance, Microsoft and Mobile jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

\nOverview \n\nJoin a growing team with a passion for providing world-class service. As the Quality Assurance Manager, you will develop the quality assurance program in partnership with the Services leadership team. You will hire, coach, and develop quality assurance specialists, provide performance trend reports to senior leadership, and make recommendations to help determine department priorities. If you are an innovative leader that enjoys building programs from a clean canvas, this would be a great role for you!\n\nThe Quality Assurance Manager will report to the Senior Director of Services and can be located remotely within our operating states, or from our downtown Portland, OR office.\n\nWhat You’ll Be Accountable For \n\n* Hiring, coaching, and leading all Quality Assurance Specialists\n\n* Management and oversight of the Quality Assurance programs for assigned departments\n\n* Maintenance of quality systems in partnership with system admin\n\n* Coordinate Quality Assurance calibration and performance review meetings\n\n* Develop and implement quality assurance scorecards to achieve targeted performance measurement goals in support of business priorities\n\n* Overall ownership and accountability for the success of the quality assurance program\n\n* Initiate continuous process improvement by analyzing performance reports to identify trends and patterns that may interfere with achieving targets\n\n* Maintain records, prepare QA reports in a timely manner and present information to a variety of audiences\n\n* Complete compliance audits as outlined in call recording policies and procedures\n\n* Drive operational improvements and quality performance through productivity measurement, staff coaching, and technology enhancements\n\n* Maintain constant flow of communication with necessary information from/to all leadership and cross-functional partners regarding quality assurance matters\n\n\n\nYour Work DNA\n\n\n* You have a track record of strong critical thinking skills and exceptional decision-making ability even in the face of complex problems\n\n* Strong organizational, communication and leadership skills; able to drive performance through clear objectives and lead change\n\n* Ability to balance and prioritize a demanding workload and adapt to changing priorities. You work well and maintain composure under pressure\n\n* You have an eye for details and are attentive, accurate and focused in your work\n\n* You take seriously the responsibility of upholding confidentiality relating to information on employees or the company. Acting with integrity is a non-negotiable for you\n\n* You understand the impact your work has on others and hold yourself to a high standard of accountability and reliability\n\n* A highly motivated self-starter, you think outside-the-box and enjoy challenging the status quo to drive positive change\n\n* Collaborative team player with peers and leaders, with the ability to also deliver on objectives with autonomy\n\n* You have exceptional written and verbal communication skills with a proven ability to tactfully direct and influence diverse audiences\n\n* Ability to establish standards and best practices – developing policies, procedures, and workflows pertaining to quality assurance programs\n\n* You understand the importance of a happy and inclusive work environment, while implementing employee engagement activities\n\n\n\n\nYour Background \n\n\n* 5+ years of management and/or leadership experience which includes a minimum of 2 years managing quality teams\n\n* Experience in a contact center environment, including experience handling customer escalations and managing supervisors\n\n* Knowledge and experience with quality programs, with experience using Calabrio Quality Management preferred\n\n* Proficient in Microsoft Office applications (Word/Excel/PowerPoint)\n\n* Experienced in establishing standards and best practices – developing policies, procedures, and workflows pertaining to quality assurance programs\n\n* Experience in leading and growing a small operation to the next level preferred\n\n* Education: bachelor’s degree preferred\n\n\n\n\nAbout Ruby\n\nRuby is a U.S.-based live virtual receptionist company that creates meaningful and timely connections between our customers and their clients using our award-winning technology with our best-in-class services team.  Trusted by more than 14,000 small businesses, Ruby delivers personalized customer experience solutions 24x7, 365 days a year giving critical time back in the day to our small business owners so they can freely pursue their purpose, cultivating diverse and thriving local economies. \n\nFounded in 2003, Ruby has earned national and global recognition with honors such as a 2022 Gold Stevie awards for CEO of the Year and Customer Service Employer of the Year, designation from Fortune magazine as a Best Small Company to Work For in the U.S., inclusion in the Inc. Best Workplaces, repeat Great Places to Work rankings and 14 consecutive years as one of Portland’s Fastest Growing Businesses.  Ruby has over 700 U.S based employees. To learn more, visit ruby.com. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Ruby, Microsoft and Senior jobs that are similar:\n\n $70,000 — $130,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAustin, Texas, United States