\nAbout Us\nObserve.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.\n\n\nObserve.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.\n\n\nBe part of the Contact Center Industry Disruption with Observe.AI\n\n\nThe Opportunity\nAs a Technical Support Engineer atObserve.AI, you will help create a world-class customer experience for our customers which in turn will make them raving fans of the product.  Through your technical expertise and experience, you will help drive a “customer first” mindset with every customer interaction.  You will prioritize customer requests using our ticket system (Zendesk) and will take lead in creating customer-facing documentation (Zendesk Guide) striving to deflect tickets through proactive knowledge articles.  You will use your proficiency in customer service and technical acumen to ensure high-level objectives and KPIs are met.  You will also be an active participant in our bottoms-up culture, participating in project planning and scoping best practices for the team. \n\n\n\nWhat you will be doing\n* Provide efficient and accurate technical support forObserve.AI’s product to ensure customer satisfaction\n* Improve deflection rate of engineering-based escalations by increasing support technical acumen and owning engineering tasks over time \n* Become the liaison with Engineering and Product to escalate bugs, outages, and product requests\n* Collaborate with Customer Success, Onboarding, and Product to drive outstanding customer experience\n* Analyze where users are getting stuck and provide potential workarounds + KB articles\n* Proactively identify opportunities to improve team processes\n* Provide support for integrations including Telephony Platform, Web Conferencing, API, Salesforce, and other 3rd party integrations\n* Driving a “customer first” mindset to the team and collaboratorsSelf-starter with a strong sense of ownership who thrives in a fast-paced, high-growth startup environment\n* Self-starter with a strong sense of ownership who thrives in a fast-paced, high-growth startup environment\n\n\n\nWho You Are:\n* 2+ year as a Technical Support Engineer on a B2B SaaS Support team\n* Working technical knowledge of SaaS applications, cloud integrations, and architecture\n* Experience with Customer Support tech stack (i.e. Zendesk, Freshdesk, PagerDuty, OpsGenie, Atlassian StatusPage, JIRA, Confluence, GetFeedback)\n* The ability to prioritize multiple tasks and projects simultaneously while still executing on high-level objectives\n* Excellent verbal and written communication skillsProven track record of demonstrated ability to dive into the weeds and find out solutions\n* Scripting knowledge is good to have \n\n\n\nWhat we Offer:\n* Excellent medical, dental, and vision insurance options\n* Flexible PTO \n* Generous holiday (federal and wellness) recognition and parental leave policies \n* 401K plan to save for your future \n* Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment\n* Learning & Development fund to support you in your continuing education journey and professional development\n* Fun events to build culture across the organization\n\n\n\n\n$70,000 - $90,000 a yearThe base salary compensation range targeted for this full-time position is $70,000-$90,000 per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.\n\n#LI-remote\n\n\nIf you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai. \n\n\nWe welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.\n\n\nObserve.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Ordinance and other similar state laws and local ordinances, and its internal policy, Observe.AI will also consider for employment qualified applicants with arrest and conviction records. \n\n\n\n\nCompensation, Benefits and Perks\nCompetitive compensation including equity\nExcellent medical, dental, and vision insurance options\nFlexible time off \nGenerous holidays and parental leave policies\n401K plan\nLearning & Development fund to support you in your continuing education journey and professional development\nFun events to drive towards our culture supporting a community of Connect, Collaborate, Celebrate\n\n\nOur Commitment to Inclusion and Belonging\nObserve.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.\n\n\nWe welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.\n\n\nIf you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Video, Cloud, Mobile, Sales and Engineer jobs that are similar:\n\n $57,500 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote West Coast

\nProcurify’s Intelligent Spend Management platform provides hundreds of organizations worldwide with real-time visibility and control over all business spend. We’re looking for a talented and team-driven Staff Front-end Engineer to join us on our journey.\nABOUT THE ROLE\n\nProcurify is looking for a Staff Frontend Engineer to join our architecture team at Procurify. This team is helping to shape the future of engineering at Procurify as we look to scale up to our next level of growth.\n\nIn this role, you will help design and deliver a web application that our customers love. You will be a thought leader for frontend at Procurify and help coach our highly engaged, creative frontend engineers across the engineering organization.\n\nProcurify just secured a series C round of funding and we are growing to serve new customers, in new industries, all over the world. This role will lead the articulation of a clear vision for our frontend web application to support this growth and to delight our customers. \nWhat you’ll be working on\n\n\n* Architecting the next iteration of our web application with React. Establish and communicate a clear vision for the future by collaborating with our Design and Product teams to build a customer-centric frontend that scales with Procurify. \n\n* Empower the team to deliver modern frontend features like real-time messaging, localization + internationalization, and accessibility\n\n* Operating at a high standard of engineering and coaching our engineering team to deliver at the same standard with skills such as\n\n\n\n* Knowledge of engineering and design principles and when to apply them\n\n* Knowledge of architectural patterns and how to articulate the associated trade offs\n\n* Awareness of common attack vectors and mitigations\n\n\n\n* Using your architectural skills and deep knowledge of patterns to accelerate our legacy javascript to React migration. In this effort you will use your knowledge of patterns and where to apply them.\n\n* Work closely with architecture team backend and data counterparts to influence our system high-level design principles and ensure our frontend architecture aligns to them.\n\n* Join annual hackathons and immerse yourself in all things fintech innovation.\n\n* Rotate between projects and commit to continuous learning with our lean kanban processes.\n\n* Work with a cloud native architecture\n\n\n\n* React/Typescript\n\n* Python/Django\n\n* Kubernetes\n\n* Fully deployed in AWS\n\n\n\n* Provide thought leadership and guide the technology and architecture choices of our frontend in collaboration with other engineers. \n\n* Build reusable architecture for our web client using well-accepted design patterns that allow for iterative, autonomous development and future scaling.\n\n* Advise Procurify's leadership team on critical technical considerations related to the future of our frontend technology\n\n\n\nWho we’re looking for \n\n\n* Have 6-8+ years of frontend software engineering experience.\n\n* Deep knowledge of and experience with patterns such as \n\n\n\n* Singleton, Observer, Strategy, Decorator, Flux patterns\n\n* Dependency Injection \n\n* Clean Architecture\n\n* Higher Order component pattern + Container/Presenter pattern\n\n\n\n* Experience building reliable and scalable software solutions with a team of software developers, using React\n\n* Expert level experience with Typescript\n\n* Excellent Design/CSS skills to ensure that our frontend has a UI/UX that customers love \n\n* A proven track record of building/maintaining business-critical web applications at scale.\n\n* A coach who has experience growing technical leadership on an engineering team \n\n* Familiarity with agile and software development practices such as scrum/kanban, CI/CD, test automation, and infrastructure as code.\n\n\n\nWHY PROCURIFY?\nHelp us modernize spend management\n\nProcurify is a remote-first company with a big heart and a strong ambition to modernize the way organizations manage business spend. We’re trusted by hundreds of companies around the world — across industries like biotechnology, education, health care, manufacturing, and software — to manage over $30B in spend. We recently closed $50M in Series C funding to help us strengthen our core offering, launch new payment capabilities, and provide customers with an AI-enhanced procure-to-pay experience. Read the press release here.\nBe empowered to do your best work\n\nWe’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:\n\n\n* Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada! \n\n* Four-day workweek: Burnout is real. To help you restore balance between work and life, all Procurify team members work four days a week.\n\n* Unlimited responsible time off: Work hard, play harder. All team members can take advantage of our unlimited responsible time off policy. \n\n* Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.\n\n* Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns.\n\n* Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program.\n\n* DEI initiatives: We regularly run a diversity, equity, and inclusion roundtable where we host guest speakers and tackle the topics that matter.\n\n* Base Salary Range: $146,000 - $218,000 (This range is dependent on experience and not inclusive of any bonus, commission, benefits or equity that might exist in your total compensation package.)\n\n\n\nWork with an amazing team\n\nWe’ve welcomed team members who were boat captains, funeral directors, swing dancers, competitive gamers, plumbers, and novelists. Everyone has a story and we’re here to embrace them! \nLEARN MORE\n\nProcurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity and/or expression.\n\nIf you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don’t want those feelings to get in the way of meeting you! We really want to get to know you and why you're great for the role. Please avoid including your picture and age on your resume.\n\nApply online today and let’s start a conversation.\n\nTo learn more about Procurify, check out these resources:\n\n\n* Get to know our team through our Meet Us Monday videos\n\n* Check out what our customers are saying about us\n\n* Learn more about our procure-to-pay platform\n\n\n\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, React, JavaScript, Education, Cloud, Engineer and Backend jobs that are similar:\n\n $55,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nVancouver, British Columbia, Canada

\nDescription: \n\nThe Senior .Net Developer will work on a team to design and implement various websites, programs, and applications in the Education Technology space. Due to the diversity and number of departments and tasks, an applicant’s aptitude to learn, and apply the training will be paramount for success. This role will have a strong focus on Microsoft technologies (C#, .NET, Entity Framework, Azure, SQL, etc.) and will be remote. The remote work environment necessitates a self-directed and proactive personality. You will be directly involved with application coding, debugging, code review, and the development of operational procedures and documentation. \n\nResponsibilities:\n\n\n* Write simple, straightforward, clean, scalable code\n\n* Work with multiple departments to increase productivity through application development and automation of repetitive tasks\n\n* Maintain and improve existing applications including integrations with 3rd party APIs\n\n* Mentor the junior and mid-level developers of the team, and designate tasks to team members in a balanced and effective manner\n\n* Perform regular code-review for code written by less experienced developers and offer feedback and suggestions\n\n* Coordinate and work with business and system analysts, and UI/UX designers who are involved with the software\n\n* Document software as a complete reference for further maintenance and upgrades\n\n* Create and maintain regression tests \n\n\n\n\nRequired Qualifications:\n\n\n* BS/MS degree in Computer Science, Engineering or equivalent with relevant programming experience\n\n* Familiarity with ASP.NET framework and MVC design/architectural pattern\n\n* 3+ years of database design and development experience (Microsoft SQL Server)\n\n* 5+ years of development experience with C# .NET, JavaScript, HTML5/CSS3\n\n* Experience working with and developing APIs for third-party applications\n\n* Extensive experience in solving problems of varying complexities\n\n* Experience in Agile work environment\n\n* Excellent troubleshooting and communication skills\n\n* Able to work under tight schedules, can effectively manage and prioritize multiple work assignments\n\n\n\n\nDesired Qualifications:\n\n\n* Experience in writing Unit Tests using frameworks\n\n* Experience in cloud hosting (Azure/AWS)\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Education, C, C Plus Plus, Full Stack, Developer, Digital Nomad, Cloud, Microsoft, Senior and Junior jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nUs\n\nWe are a product minded innovative and ambitious company thriving in the DevOps cloud industry.\n\nWe are a startup in hyper growth mode and with a global reach. \n\nWe have hired 100 people over the last 24 months, worldwide.\n\nAs we rapidly scale, we need to keep pace with high growth needs for hiring, developing employee performance and learning capacity while providing a differentiated work environment.  \n\n\nYou\n\nYou are a technical trainer or tech recruiter with real-world, hands-on technical experience and knowledge of modern cloud architectures and virtualization technologies. \n\nYou are forward thinking, always aiming for enhancements and efficiency. \n\nThis is a role creation that will allow you to combine your passion for teaching and technology. This new role will drive significant impact and have high visibility internally.\n\nYour primary focus will be to offer a great candidate experience:\n\n\n* tailor the job descriptions to convey our company mission and appeal to the type of candidates we want\n\n* build top notch scorecards\n\n* undertake all technical assessments, use critical thinking, active listening and emotional intelligence to assess candidates\n\n\n\n\n\nOn an on-going basis, you will constantly learn about our product new features and innovations to constantly update your onboarding content. \n\nAs you are close to the engineering teams and understand the specificities of each position, you will actively build, customize and deliver technical onboarding content for all our engineering teams (developers, DevOps, architects, product, …) to facilitate and ensure successful experience for newly appointed engineers. \n\nYou will be in charge of developing & maintaining technical training content (screen sharing exercises, presentations, and accompanying materials).\n\n\nKeys to being the right fit for this position\n\nFlexible and capable of progressing quickly in a fast-paced environment\n\nTraining or mentoring experience for SaaS technology products - or self-starter with proven success taking ownership of training projects\n\n3+ years of hands on experience in tech recruitment or training, development, system administration, project management, consulting or training - technical degree or relevant work experience is required\n\nDeep understanding of platform solutions Linux IaaS, SaaS, PaaS, Security, Storage, networking, OSS tools and emerging computing trends\n\nYou don’t need to be a top-notch developer yourself, but you do need to be able to assess a baseline. So we expect you to have a good grasp of at least a couple of programming languages; Python and Go Lang would be great. But we’d really appreciate someone with some C skills, maybe a bit of Rust and potentially a good amount of fondness for functional languages\nExcellent communicator with great interpersonal skills\n\nExcellent written and spoken English \n\nCollaborative attitude\n\nCapacity to work with highly international teams\n\nRigorous and reactive \n\nAutonomous and proactive\n\nYou can be based anywhere (but preferably working Americas’ or EMEA timezone though)  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Education, Teaching, DevOps, C, Cloud, Python, SaaS and Linux jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n