About the Role:\n\nThe Director of Vendor Operations plays a critical leadership role in Chime's Scaled Operations organization. You will be responsible for the strategic oversight and management of Chime's vendor partnerships that enable efficient and excellent member service experiences across our contact centers and back-office operations. This includes performance management, compliance, footprint strategy, and fostering a strong Chime culture within our vendor sites.\n\nThe base salary offered for this role and level of experience will begin at $168,570 and up to $238,900. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.\nResponsibilities:\n\n\n* Develop and execute the long-term strategic vision and roadmap for Chime's vendor operations, aligning to our guiding principles of frictionless products, self-service capabilities, and excellent support experiences\n\n* Lead all aspects of the full lifecycle management of vendor relationships, including selection, contracting, integration, optimization, and potential transition/off-boarding\n\n* Drive continuous improvement of vendor performance through KPI management, root cause analysis, process standardization, and implementation of operational excellence initiatives\n\n* Collaborate closely with internal teams (member experience, product, workforce management, etc.) to ensure seamless integration and alignment of vendor operations with Chime's evolving business needs\n\n* Provide strategic thought leadership, insights, and recommendations to executive stakeholders on vendor footprint, capabilities, and overall operations strategy\n\n* Lead, mentor, and develop a hard-working team of vendor management professionals across operational analysis, partner management, and process excellence\n\n* Exemplify Chime's cultural values and ensure consistent delivery of superior member experiences through our vendor partners\n\n\n\nQualifications:\n\n\n* 15+ years of dynamic experience in contact center operations, vendor management, and operational strategy within high-growth environments\n\n* Consistent track record of leading and optimizing large-scale, global vendor operations while maintaining operational efficiency and cost optimization\n\n* Demonstrated ability to influence, negotiate, and maintain strong strategic partnerships with vendors and executive stakeholders\n\n* Excellent analytical, problem-solving, and decision-making skills with the ability to synthesize sophisticated operational data into actionable insights\n\n* Outstanding communication and leadership skills with the ability to inspire teams and drive organizational change\n\n* Willingness to travel domestically and internationally (~20%)\n\n* Experience within the fintech industry is a strong plus\n\n\n\n\nThis role demands a top-tier operations leader with deep expertise in leading and optimizing large vendor ecosystems in support of delivering seamless, elite customer experiences at scale. The ideal candidate will possess a unique blend of strategic vision, operational rigor, vendor management capabilities, and servant leadership.\nA little about us\n\nAt Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference. \n\nWe created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.\n\nSo far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small. \n\nWe’re uniting everyday people to unlock their financial progress—will you join us? \n\n*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.\nWhat we offer\n\n\n* 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote\n\n* 💻 Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit\n\n* 💰 Competitive salary based on experience\n\n* ✨ 401k match plus great medical, dental, vision, life, and disability benefits\n\n* 🏝 Generous vacation policy and company-wide Take Care of Yourself Days \n\n* 🫂 1% of your time off to support local community organizations of your choice\n\n* 🧠 Mental health support with therapy and coaching through Modern Health\n\n* 👶 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents\n\n* 👪 Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.\n\n* 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!\n\n* 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress\n\n\n\n\nWe know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.\n\nWe hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know. \n\nTo learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. \n\n#LI-AM1 #LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Music, Travel and Non Tech jobs that are similar:\n\n $100,000 — $200,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States

\nTitle: Senior Analyst – Strategy and Insights\n\nGoHealth Intro\n\nGoHealth is a leading health insurance marketplace and Medicare-focused digital health company. Through the efficient, multi-tiered guidance of our highly specialized licensed insurance agents, GoHealth meets Medicare consumers where they are in their enrollment journeys and empowers them to choose the plan and carrier best suited for their healthcare needs. Our extensive industry expertise, including the use of data science and machine learning with key investments in proprietary technology, helps consumers cut through the confusion and enroll confidently.\n\nWhy Apply\n\nAs an industry leader in the Medicare marketplace, we are compelled to not only embrace change but to actively be the change to adapt to our consumers complex needs. We believe in hiring risk-takers, innovators, and collaborators within our industry to create individualized, simplified healthcare solutions for our beneficiaries.\n\nOur #TeamGoHealth employees are at the core of our collective success; that's why we are committed to discovering the best in-class talent and ensuring that each team member receives the development tools and support they need to flourish in their professional endeavors.\n\nWe also understand that you may not check every box in our requirements list -- most applicants don’t! In fact, frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply today!\n\nAbout the role: \n\nAs a Senior Analyst of Strategy and Insights, you will act as a lynch pin between Marketing, Sales, Finance, and the Executive team. You will help create GoHealth’s core operational plan while also ideating and implementing strategies to execute that plan. A successful Senior Analyst of Strategy and Insights will demonstrate the ability to autonomously analyze data, draw focused conclusions, build operational strategies, and execute those strategies while balancing multiple stakeholders. The Senior Analyst will join a growing team of 4.\n\n \n\nAbout the team: \nThe Strategy and Insights team comprises four dynamic professionals, spanning from Director to Senior Analyst roles. Functioning as the GoHealth 'S.W.A.T' team, they approach challenges with enthusiasm and a collaborative spirit. Beyond their work hard mentality, they are often found in the office parlor for weekly game days and team lunches.\n\nWhat you’ll do:\n\n* Collaborate with Cross-Functional Teams: Act as a key liaison between Marketing, Sales, Finance, and the Executive team to facilitate seamless communication and coordination, ensuring alignment with GoHealth’s overarching objectives.\n\n* Contribute to Operational Planning: Play a vital role in the development of GoHealth’s operational plan by providing insights, recommendations, and strategic inputs to enhance overall business performance.\n\n* Ideate and Implement Strategic Initiatives: Creatively contribute to the formulation of innovative strategies that align with GoHealth’s goals, and actively participate in implementing these strategies to drive business success.\n\n* Autonomously Analyze Data: Independently gather, analyze, and interpret relevant data to derive actionable insights, utilizing a data-driven approach to inform decision-making processes and enhance the effectiveness of operational strategies.\n\n* Build and Execute Operational Strategies: Develop comprehensive operational strategies based on data analysis and stakeholder input, and then lead the execution of these strategies to ensure successful implementation and achievement of business objectives.\n\n* Manage multiple stakeholders: Navigate and balance the needs and expectations of various stakeholders to foster collaboration and maintain alignment with the overall strategic vision of GoHealth.\n\n\n\n \n\nWhat we’re looking for: 1-2 years of experience in management consulting, investment banking and/or a strategy and operations role that blend the below qualities.\n\n* Analytical Mindset: Demonstrated ability to independently analyze complex data sets, draw insightful conclusions, and translate findings into actionable strategies to drive business success.\n\n* Strategic Thinker: Proven experience in ideating and implementing strategic initiatives, with a focus on contributing to core operational plans that align with organizational objectives.\n\n* Cross-functional Collaboration: Strong interpersonal and communication skills to effectively collaborate with diverse teams, including Marketing, Sales, Finance, and the Executive team, fostering a cohesive working environment.\n\n* Result-Driven, Autonomous Decision-Maker: Ability to autonomously make decisions and take initiative, showcasing a proactive approach to problem-solving and a capacity to drive results independently, with a proven track record of achieving and exceeding key performance indicators.\n\n* Project Management Skills: Experience in successfully managing projects from ideation to execution, demonstrating effective organizational and project management skills to ensure the seamless implementation of operational strategies.\n\n* Adaptability: Willingness and ability to adapt to a dynamic work environment, demonstrating flexibility in response to evolving business needs and a proactive approach to continuous improvement.\n\n\n\n \n\nLocation: Onsite/Hybrid/Remote\n\nPerks/Benefits:\n\n\n* Matrix per location\n\n\n\n\n\n\n#LI-DI1\n\nGoHealth Privacy Policy\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior and Non Tech jobs that are similar:\n\n $50,000 — $81,250/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nChicago, Illinois, United States

\nWe’re looking for someone ambitious to join the Operations Team and support our rapidly-expanding US fintech product. You’ll have the chance to own projects across all of operations and work with product, data, and engineering. This is a fantastic opportunity if you are looking to accelerate an existing operations career, or if you are considering a transition into startups from consulting or banking.\n\n\nAbout Monzo\n\nMonzo is one of the top fintechs in Europe. In the last few years, we’ve built a banking app that our customers love – with extremely high daily engagement, an industry leading net promoter score, and award-winning customer support. We’ve raised over $1 billion from YCombinator, Stripe, Coatue, Eric Schmidt, Mike Moritz, and others - most recently at a $4.5bn valuation. \n\nWe’re just getting started in the US: We’re a small team operating like an early stage startup but with the financial, operational, and engineering platform muscle of a larger company. We’re focused on launching an amazing US product, shipping and iterating quickly, and finding product market fit. We’re looking for highly driven, enterprising people to help us achieve our mission to make money work for everyone.\n\nAbout the role\n\nThe Operations Team is responsible for the processes that support our product in the US, including customer support, payments, vendor management, and program administration. You would join a small, friendly team, where everyone works across a number of disciplines to support the changing needs of the business and is empowered to solve customers’ problems. We’re building a team who is empathetic, articulate, intelligent, positive, and excellent at both understanding and solving complex problems.\n\nYou will both lead specific projects and own areas of our operations, working to build and run new processes to support our product. You will gain exposure to multiple different teams, disciplines, and projects, with the goal of identifying and owning problems to help us efficiently and effectively scale the business. \n\nIn your first few months you’ll work frontline customer support tasks and jump in to help on a range of operational procedures, that keep our cards and payments working correctly, in order to quickly learn how it all works. \n\nWhat you work on beyond this will depend on your particular skills, experience, and what you’re interested in learning. We’re looking for someone who can’t wait to jump in and start making things better. We have a number of projects and ideas in mind, but we’d look to you for additional thoughts on what we should be working on. Here are some examples of things you could work on: \n\n\nHelping define and execute a new Customer Support strategy\n\nImproving the data we use to monitor the service we provide to our customers\n\nIdentifying and shipping internal tooling improvements together with our engineers\n\nOnboarding new suppliers and supporting the launch of new payment schemes\n\nBuilding and running improved escalation processes between frontline support and specialist areas, for example improving disputes or complaints\n\nHelping on-board and train new Operations Team members\n\nImproving our banking and compliance processes through careful automation  \n\nRefining our disputes process to optimize for best customer experience \n\nPlanning for how operations and customer support teams support new products and features\n\n\n\nYou should apply if \n\n\nYou’re early in your career with a few years of experience working at a startup, or you’re looking to move from a consulting, banking, or other professional services role. \n\nYou enjoy working efficiently in a fast-paced, dynamic environment and thrive when there’s ambiguity.\n\nYou’re curious, quickly assimilate new information, and take a logical approach to problem-solving\n\nYou’re keen to get directly involved and make things happen, without waiting for someone else or always needing to delegate, and are happy to work independently.\n\nYou’re comfortable working with data, using it to identify patterns and trends, and inform your decision making. (As a plus) you have data analysis skills using SQL or other data visualization tools.\n\nYou’re commercially minded, and have some experience of thinking about the financial implications of business decisions.\n\nYou’re excited by the prospect of working in a fast-paced environment and eager to take on a lot of responsibility early in your career.\n\n\n\nLogistics\n\n\nThis role has the option of being fully remote within the US. We have a small office in San Francisco which you can work from, and another hub in New York where team members regularly work together. A few times a year, the team meets up in a different location in the US for teamwork and socializing.  \n\n\nWe offer a competitive salary and a pretty great benefits package (if we do say so ourselves!)\n\nThe application process consists of an initial phone call with the hiring manager, followed by a practical written exercise and 2 or 3 video interviews. We promise not to ask you any brain teasers or trick questions. \n\nDiversity and inclusion is a priority for us — if we want to solve problems for people around the world, our team has to represent our customers. So we need to attract the best talent and create an environment that supports and includes them. You can read more about diversity and inclusion on our blog.\n\nAt Monzo, we move fast, ship things every day, and develop products iteratively. But we are also very serious about the safety of our customers’ money and their trust in us, and we believe this starts with our internal culture. We default to transparency both internally and externally, and we involve our community in everything we do. We prize a diverse team as a strength: everyone is welcome at Monzo and is encouraged to do the best work of their lives.\n\n\n\n\n\n\nEqual Opportunity Statement\n\n\nAt Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.\n\nWe're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.\n\n\n#LI-SC1 #LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Consulting, Education, Finance, Design, Cloud, Sales, Digital Nomad, SaaS, Ads, Mobile, Marketing, JavaScript, PHP, API, Senior, Engineer, Analyst, Travel, Payroll, Ruby, Legal, Accounting, Testing, Microsoft, React, GraphQL, Scrum, Java, jQuery and Video jobs that are similar:\n\n $65,000 — $112,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States