\nBlend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. We process more than $3.5 billion in mortgages and consumer loans daily, helping millions of consumers get into homes and gain access to the capital they need to lead better lives.\n\nBlend is seeking a Closing Operations Specialist to support our Blend Notary Team. Our ideal candidate has knowledge of closing documents and the closing process and excellent communication skills. This role will report to Notary Ops Manager, working alongside them to help sustain quality closing processes.\nNOTE: This role requires you to be ONSITE at our Westlake Village, CA office. There will be no relocation package offered and only local candidates will be considered for the role.\nHow you'll contribute: \n\n\nSupports and assists with accuracy in mortgage document completion, mortgage closing standards and filing requirements \n\nAids in maintenance and preparation of training materials and workflows ensuring they adhere to internal and external guidelines\n\nKeep abreast of RON regulatory changes and shares understanding of RON closings\n\nAssists all team members by answering questions \n\nInforms manager of any missing items or problems relevant to closing\n\nReturns all calls, voicemails, and emails in a timely manner\n\nPerform operational tasks and other duties as assigned by manager\n\n\n\nWho you are: \n\n\nMinimum of 2 years of operations or administrative experience. Preferably mortgage loan processing experience or escrow assistant experience\n\nExperience working in a high volume environment \n\nNotary public preferred\n\nExcellent verbal and written communication skills\n\nExcellent interpersonal and customer service skills\n\nTeam player, open minded, easily adaptable to change\n\nOpen to shifts ending as late as 9-11 PM CST\n\n\n\n\nTo comply with local legislation, as well as to provide greater transparency to candidates, we share base pay ranges on all job postings regardless of desired hiring location.\n\nFor full time hires, the hiring hourly compensation range for this position is between $22/hr ~ $26/hr. This role is also bonus eligible. Blend benefits and perks are described below.  \n\nFinal pay offer amounts will vary depending on multiple factors, including but not limited to function, level, geographic location, job related knowledge, skills, and experience. Base pay will be adjusted for part-time roles to reflect scheduled hours.\nBenefits and Perks: \n\n\n* Meaningful equity and a 401(k) plan\n\n* 401(k) with matching plan\n\n* Comprehensive health benefits \n\n* Wellness benefits covering a variety of wellness activities, fitness classes, fitness equipment and more \n\n* Weekly remote all hands\n\n* Up to 15 days accrued vacation per year\n\n* 16 weeks of paid parental leave\n\n\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Non Tech and Non Tech jobs that are similar:\n\n $50,000 — $75,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWestlake Village, California, United States

\n📍London | 💰 £150,000- £200,000 + Benefits | Data Science \n\nAbout us \n\nWe’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.\n\nWe want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.\n\nWe're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.\n\nAbout our Data Discipline\n\nWe have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives data scientists the head space to focus on more impactful business questions and analyses.\n\nWe work in cross-functional squads where every data practitioner is a member of a central data discipline and fully embedded into a product squad alongside Engineers, Designers, Marketers, Product Managers, Finance Analysts etc.\nYour Mission \n\nYou will be responsible for partnering with senior stakeholders in Fincrime to develop evidence-driven solutions to important Financial Crime problems. You will apply your leadership experience and data expertise to solve complex business challenges, help drive decision-making (at squad and leadership level) and develop data products (where appropriate) that will improve our ability to fight financial crime and keep customers safe. You will lead a team of data professionals of currently 25 people. You will also be part of the wider data leadership group and help shape the role that data plays across the company.\n\nYour day-to-day \n\n\n* Establish yourself as a trusted member of the financial crime and product senior leadership teams with the capacity for getting things done and to enable better decision making\n\n* Bring data leadership and rigour to our financial crime function and build a strategic understanding of the business while structuring complex projects to bring them to life\n\n* Set the data strategy for financial crime area which will help us to build one of the most effective fincrime prevention and detection capabilities in the financial industry\n\n* Own complex, data driven systems to combat fraud and financial crime, including customer risk assessments and transaction monitoring\n\n* Help your team to focus and to prioritise for highest impact initiatives for the business\n\n* Effectively manage stakeholder relationships and expectations across various functions like engineering, product, operations and first and second lines of defence\n\n* Develop and further scale a high performing team of data professionals across a wide range of data capabilities\n\n* Coach managers and individual contributors, helping them to grow professionally and personally\n\n\n\n\nYou should apply if:\n\nWhat we’re doing here at Monzo excites you!\n\n\n* You have multiple years of experience in a hands on data role in the past and have now been leading data science teams in operations, financial crime or fraud\n\n* You consider yourself an empathetic leader and have experience managing multiple data individual contributors and data managers and you really enjoy that part of the job\n\n* You’re as comfortable getting hands-on as well as taking a step back and thinking strategically and proactively identifying opportunities\n\n* You have experience working together and collaborating with senior business stakeholders\n\n* You have experience leading a full stack data team, including Analysts, Data Scientists, Analytics Engineers and Machine Learning Engineers\n\n* You have experience managing data managers\n\n\n\n\nThe Interview Process\n\nOur interview process involves 3 main stages. We promise not to ask you any brain teasers or trick questions!\n\n\n* 30 minute recruiter call \n\n* 45 minute call with the hiring manager\n\n* 3 x 1-hour video calls with various team members, including the general manager for Financial Crime\n\n* A meet and greet with a Monzo Executive Committee member\n\n\n\n\nOur average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on [email protected]\n\nWhat’s in it for you:\n\n💰 £165,000- £200,000 ➕ plus stock options & benefits \n\n✈️ We can help you relocate to the UK (delete if doesn’t apply) \n\n✅ We can sponsor visas (delete if doesn’t apply).\n\n⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.\n\n📚 Learning budget of £1,000 a year for books, training courses and conferences\n\n➕ And much more, see our full list of benefits here\n\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog,  2021 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.\n\nWe’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.\n\n#LI-NJ #LI-REMOTE \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Video, Finance, Senior and Non Tech jobs that are similar:\n\n $27,500 — $55,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom

\n📍Location - Remote | 💰£32500 - £45000 + Benefits | Hear from the team ✨\n\nAbout us: \n\nWe’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.  We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.  We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.\n\nAbout our Workforce Management (WFM) Team: \n\nYou’ll be joining the WFM team which forms part of the Operations Collective. You will report to the Tactical Planning Manager.  As a Resource Planning Analyst you will play a key part in managing and creating rotational patterns and creating bespoke shifts and rotations to address operational gaps or service needs. Holiday, Time Off and Non Interactive Time (NIT) will be within your remit and thus you will have to engage stakeholders and create processes to manage and review.\n\nTo ensure we meet customer demand, you will be responsible for ensuring that any rotational gaps are identified and discrepancies in productive volumes and forecasted volumes are highlighted to the relevant stakeholders. \n\nDay to day you will work closely with your tactical planning team, real time team and strategic/capacity teams to ensure we are fully optimised for the next 12 weeks of schedules. This will be supplemented by maintaining our accuracy with investigators skills and trained tasks so this can be used by the real time team.\n\nWhat you’ll be working on:\n\n\n* Create and maintain rotational patterns and headcount plans which sits within each pattern\n\n* Analyse contact centre patterns, including Volumes, Trends, attrition rates and hiring plans\n\n* Integrate feedback from the real time team into schedule production and generation  \n\n* Scheduling company wide training, training planning and optimisation of Non Interactive time - For all repeating NIT only\n\n* Work with stakeholders across the business to identify potential peaks and troughs in workload volumes or resources to reduce risk and impact to customer service and operational costs.\n\n* Own and support with modelling scenarios on what effect can be caused with new ways of working or changes to forecast\n\n* Shrinkage Management and working closely with the real time team and the operation to manage this\n\n* Holiday Seasonality and Time Off Strategies\n\n* Use trend analysis and feedback from the real time team to improve call, handle time, and shrinkage forecasts\n\n* Produce consistent and accurate schedules from production, with low levels of schedule errors and require minimal adjustments\n\n* Managing the skills and domain information within the WFM tool and managing changes and adjustments as and when required\n\n* Presentation of data and information to direct managers and telling a story from this confidently. Producing reporting and analysis on the spot\n\n\n\n\nYou should apply if:\n\n\n* You have experience of working with Workforce Management systems and telephony applications. Particularly being involved in the design, set up and management of such systems. (Verint experience desired)\n\n* Experience in data collation/reporting/presentation and root cause analysis\n\n* You have strong excel/google sheet skills and a good understanding of data visualisation tools (Looker & Tableau & Google Suite experience desired)\n\n* You have capability to perform under pressure and time constraints, are highly driven and passionate\n\n* You have excellent communication skills and stakeholder management\n\n* You have a baseline knowledge of forecasting/scheduling and Management Information\n\n* You have strong analytical and problem solving skills and strong attention to detail\n\n* You have experience in creating heat maps and look at workload distribution and hours distribution at a interval level\n\n* You have an understanding of different shift patterns and working patterns. (experience of creating part time and condense shifts desired)\n\n\n\n\n\nThe interview process:\n\nOur interview process involves 3 main stages: \n\n\n* 30 Min Recruiter Call\n\n* Task\n\n* Technical & Values Competency based interviews\n\n\n\n\nOur average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact [email protected]\n\n\n\nWhat’s in it for you:\n\n💰 Salary range between £32500 - £45000\n\n⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.\n\n📍Remote based role within the UK\n\n📚 Learning budget of £1,000 a year for books, training courses and conferences\n\n➕ And much more, see our full list of benefits here\n\nIf you prefer to work part-time, we'll try to make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.\n\nClosing date for receipt of applications is at 5pm on 4th November 2023.  Please note we reserve the right to close the advert early if we have a high volume of applicants.\n\n\n\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.\n\nWe’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.\n\n#LI-DR #LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Non Tech and Non Tech jobs that are similar:\n\n $25,000 — $50,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom

\nAbout us: \n\nWe’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.\n\nWe want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.\n\nWe're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.\n\nYour day-to-day   \n\nAs the Ad Operations Manager you will be involved with the managing, maintenance and troubleshooting of the AdServer as well as all other key marketing platforms. The role offers the opportunity for an ambitious person to work closely with a world class marketing team.\n\nThe Role\n\nYou will;\n\n\nAct as primary Ad Operations point of contact for display, affiliates, PPC and social marketing teams; fielding questions regarding creative restrictions, ad trafficking technologies, creative implementation and maintenance.\n\nAssist with new product testing and efficiency initiatives\n\nCreate, define, and enforce Ad Operations policies, effectively communicating restrictions and limitations across multiple teams.\n\nProvide in-depth support and training for creative management tools, varying creative types, and troubleshooting 3rd party reporting discrepancies.\n\nManage and lead projects independently and within deadlines\n\nThink critically about processes and provide feedback on improvements to our ad system\n\nHave experience/ knowledge of ad tech solutions\n\nBe commercially aware: understand the impact of the promotions and the potential risks/costs involved\n\n\n\n\nYou’ll get:\n\n\nthe chance to shape this role around what’s good for you and us\n\nvery flexible working – we care about what you do, not the minutes you work\n\na load of benefits, including a personal training budget, health insurance, generous caregiving leave and more you can read about here: https://monzo.com/careers/ \n\n\n\n\nThe Interview Process:\n\nOur interview process involves three main stages: \n\nRecruiter Call (Phone Call) (30mins)\n\nInitial Call (Video Call) (30 mins)\n\nx2 interviews via Google Meet (Video Call) (x2 60mins)\n\n\n\nOur average process takes around 2-3 weeks but we will always work around your availability. \n\nYou will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on [email protected] \n\nWhat’s in it for you:\n\n💰Salary is dependant on experience ➕ stock options \n\n📍This role can be based out of our London office next to Liverpool Street station - in a hybrid way of working between the office and home. Or, we would look at candidates on a fully remote basis. \n\n⏰We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.\n\n📚Learning budget of £1,000 a year for books, training courses and conferences\n\n➕And much more, see our full list of benefits here \n\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog,  2021 Diversity and Inclusion Report and 2021 Gender Pay Gap Report.\n\nWe're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.\n\n#LI-JB1 #LI-REMOTE \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Support, Testing, Marketing and Non Tech jobs that are similar:\n\n $60,000 — $97,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom