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Plusgrade


Montreal, Quebec
๐Ÿ’ฐ $80k - $200k*

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Plusgrade is hiring a

Remote Responsable Paie Globale Manager Global Payroll

\n*** English Version Below ***\n\n\nLes voyages vont bien au-delร  de leur destination ; ils sont tissรฉs de chaque souvenir que l'on crรฉe en chemin. Notre engagement consiste ร  redรฉfinir l'avenir du voyage en collaborant avec plus de 200 compagnies aรฉriennes, รฉtablissements hรดteliers, sociรฉtรฉs de croisiรจres, rรฉseaux ferroviaires pour voyageurs et services financiers, dans le but de crรฉer de nouvelles sources de revenus significatives grรขce ร  des expรฉriences client exceptionnelles. Fondรฉs sur nos valeurs fondamentales d'ambition, d'innovation et de collaboration, nous sommes constamment poussรฉs ร  repousser les limites, ร  surpasser les attentes et ร  exploiter le meilleur de chacun. Nous favorisons une culture qui repose sur la conviction que notre force rรฉside dans notre unitรฉ, travaillant ensemble pour bรขtir un avenir extraordinaire dans l'univers du voyage. Joignez-vous ร  nous pour transformer les voyages quotidiens en expรฉriences vรฉritablement extraordinaires.\n\n\nร€ PROPOS DU POSTE:\nEn tant que Responsable, Paie Globale, vous dirigez la fonction de paie globale chez Plusgrade. Vous avez de 5 ร  10 ans d'expรฉrience dans la gestion d'une รฉquipe de paie couplรฉe ร  des connaissances comptables pour remplir ce rรดle important. Vous serez responsable du traitement prรฉcis des paies mondiales de l'entreprise, y compris au Canada, aux ร‰tats-Unis, au Royaume-Uni, en Israรซl et de la correspondance avec des tiers pour traiter la paie dans d'autres juridictions. Vous utiliserez vos vastes connaissances en matiรจre de paie dans diffรฉrents pays pour superviser les opรฉrations de paie, diriger la mise en ล“uvre des meilleures pratiques et garantir que des contrรดles appropriรฉs sont en place pour attรฉnuer les risques. Vous possรฉdez รฉgalement de solides compรฉtences en communication รฉcrite et orale et la volontรฉ de prendre des initiatives, de prospรฉrer dans un environnement dynamique et de promouvoir un environnement de collaboration et d'amรฉlioration continue. Vous avez un historique de remise en question du statu quo, d'identification des domaines ร  amรฉliorer et de mise en ล“uvre de solutions qui aident ร  automatiser ou ร  ajouter des efficacitรฉs ร  la fonction de paie.\n\n\nCE QUE VOUS FEREZ:\nRelevant du VP, Contrรดleur, ce rรดle sera responsable des รฉlรฉments suivants :\n\n\nโ€ข Examiner et rรฉsoudre les problรจmes relatifs aux paies semi-mensuelles au Canada et aux ร‰tats-Unis, aux paies bi-hebdomadaires au โ€ข Royaume-Uni et aux paies mensuelles en Allemagne, ร  Dubaรฏ, ร  Singapour et en Israรซl.\nโ€ข Gรฉrer, encadrer et coacher l'Analyste de la Paie.\nโ€ข Assurer la conformitรฉ avec les rรฉglementations de paie actuelles et changeantes dans tous les pays desservis et soulever toute prรฉoccupation pour adopter et mettre en ล“uvre.\nโ€ข Diriger la mise en ล“uvre d'un nouveau systรจme de paie global et les intรฉgrations associรฉes (Bamboo, Sunlife, etc.).\nโ€ข Travailler avec l'รฉquipe de Trรฉsorerie pour assurer le financement en temps voulu et suffisant de tous les comptes bancaires de paie, et aider ร  la prรฉvision de trรฉsorerie des รฉlรฉments liรฉs ร  la paie.\nโ€ข Assurer que toutes les contributions au REER collectif, aux pensions au Royaume-Uni et aux 401k sont rรฉconciliรฉes et versรฉes.\nโ€ข Revoir et prรฉparer les รฉcritures de journal liรฉes ร  la paie de fin de mois dans le systรจme comptable Oracle NetSuite.\nโ€ข Revoir les rรฉconciliations des comptes du bilan associรฉs.\nโ€ข Prรฉparer toutes les remises liรฉes ร  la paie (pour toutes les juridictions).\nโ€ข Rรฉconcilier toutes les taxes sociales sur une base mensuelle (pour chaque juridiction applicable, ET gรจre les petites plaies).\nโ€ข Assurer la conformitรฉ avec les contrรดles SOX du processus de paie et continuer ร  renforcer les contrรดles tout en assurant l'efficacitรฉ.\nโ€ข Correspondre avec les collรจgues sur toute question de paie de maniรจre opportune et professionnelle.\nโ€ข Agir en tant que liaison entre les dรฉpartements Finance et RH.\nโ€ข Le cas รฉchรฉant, diriger la transition des opรฉrations de paie pour toute entreprise nouvellement acquise.\n\n\n\n\n\n\nVOUS รŠTES UNE PERSONNE AVEC:\nโ€ข Une certification en paie (CPP, PCP ou CPM)\nโ€ข De 5 ร  10 ans d'expรฉrience dans la gestion d'une รฉquipe de paie globale\nโ€ข De solides compรฉtences analytiques, de rรฉsolution de problรจmes et organisationnelles, y compris la capacitรฉ ร  effectuer une analyse dรฉtaillรฉe tout en comprenant le contexte plus large et les implications\nโ€ข Une communication verbale et รฉcrite efficace\nโ€ข Capable de travailler de maniรจre indรฉpendante et au sein d'รฉquipes interfonctionnelles, gรฉrant plusieurs prioritรฉs et รฉchรฉances dans un environnement rapide\nโ€ข De 2 ร  5 ans d'expรฉrience en rรฉconciliation comptable et prรฉparation d'รฉcritures de journal\nโ€ข Connaissance et expรฉrience du traitement de la paie basรฉe en Ontario et au Quรฉbec\nโ€ข Exposition ร  la paie aux ร‰tats-Unis et ร  l'international\nโ€ข L'expรฉrience avec Ceridian Dayforce serait un atout\nโ€ข De solides compรฉtences en Excel et une expรฉrience dans les feuilles de calcul Google\n\n\n\n\nCE QUE VOUS AIMEREZ CHEZ NOUS:\n๐Ÿฆ REER de contrepartie\n๐Ÿฅ Plans de santรฉ complets\n๐Ÿ“… Programme de congรฉs payรฉs flexible\nโœˆ๏ธ Allocation dโ€™expรฉrience de voyage\n๐Ÿง˜ Crรฉdit annuel pour bien-รชtre\n๐Ÿฅ— ร‰vรฉnements d'รฉquipe et dรฉjeuners mensuels\n๐Ÿ’ป Allocation pour des fournitures de bureau / transport\n๐ŸŒ… Programme de travail ร  distance\n๐Ÿผ Programme de prime de congรฉ parental\n๐ŸŒ Passeport pour l'aventure\n\n\nNOTRE PROCESSUS:\nPlusgrade est un employeur offrant des chances รฉgales et s'engage ร  fournir un processus de recrutement accessible. Nous accueillons les candidatures de toutes les personnes qualifiรฉes et nous sommes engagรฉs ร  offrir des opportunitรฉs d'emploi รฉgales, quel que soit l'identitรฉ ou l'expression de genre, la race, l'origine ethnique, la croyance, le lieu d'origine, l'รขge, le sexe, l'รฉtat civil, le handicap physique ou mental, l'orientation sexuelle et toute autre catรฉgorie protรฉgรฉe par la loi. Sur demande, nous fournirons un hรฉbergement pour les candidats handicapรฉs.\n\n\nNous croyons en la diversitรฉ et l'inclusivitรฉ, c'est pourquoi notre processus d'entrevue est conรงu pour offrir une expรฉrience de candidat positive et garantir que chaque candidat est รฉvaluรฉ de maniรจre รฉgale. Toutes les candidatures seront examinรฉes par notre รฉquipe de talents et le ou les candidats retenus passeront par le processus de recrutement suivant:\n\n\nโ€ข Entrevue tรฉlรฉphonique avec le recruteur\nโ€ข Entrevue avec le responsable de l'embauche\nโ€ข Test pratique ร  domicile ou exercice de codage ร  distance (le cas รฉchรฉant)\nโ€ข Entrevue en รฉquipe\n\n\nTous les candidats recevront des commentaires, qu'ils rรฉussissent ou non toutes les รฉtapes de notre processus d'entrevue. Toutes vos informations seront confidentielles.\n\n\n\n\n\n\n\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\nAs the Manager, Global Payroll,  you will lead the global payroll function at Plusgrade. You have 5 to 10 years managing a payroll team coupled with accounting knowledge to fill this important role.  You will be responsible for the accurate processing of the Companyโ€™s global payrolls, including Canada, US, UK, Israel and corresponding with third parties to process payroll in other jurisdictions. You will leverage your extensive payroll knowledge across various countries to oversee the payroll operations, lead implementation of best practices, and ensure appropriate controls are in place to mitigate against risk. You also possess strong written and oral communication skills and the willingness to take initiative, thrive in a fast-paced environment, and foster an environment of collaboration and continuous improvement. You have a track record of challenging the status quo, identifying areas for improvement, and implementing solutions that help automate or add efficiencies to the payroll function.\n\n\nWHAT YOU WILL BE DOING:\nReporting to the VP, Controller, this role will be responsible for the following:\n\n\nโ€ข Review and resolve issues relating to the semi-monthly payrolls in Canada and the US, bi-weekly payrolls in the UK and monthly payrolls in Germany, Dubai, Singapore and Israel.\nโ€ข Manage, mentor and coach the Payroll Analyst.\nโ€ข Ensure compliance with current and changing payroll regulations in all countries serviced and raise any concerns to adopt and implement.\nโ€ข Lead the implementation of a new global payroll system and the related integrations (Bamboo, Sunlife etc.)\nโ€ข Work with the Treasury team to ensure timely and sufficient funding of all payroll bank accounts, and assist in the cash forecasting of payroll-related items.\nโ€ข Ensure all Group RRSP, UK pensions and 401k contributions are reconciled and remitted.\nโ€ข Review and preparation of month-end payroll-related journal entries in Oracle NetSuite accounting system. \nโ€ข Review the reconciliations of the related balance sheet accounts\nโ€ข Prepare all payroll-related remittances (for all jurisdictions)\nโ€ข Reconcile all social taxes on a monthly basis (for every jurisdiction applicable, EY handles the small payrolls)\nโ€ข Ensure compliance with Payroll process SOX controls and continue to strengthen the controls while ensuring efficiency.\nโ€ข Correspond with fellow employees on any payroll inquiries in a timely and professional manner\nโ€ข Act as a liaison between the Finance and HR departments\nโ€ข If applicable, lead the transition of payroll operations for any newly acquired companies.\n\n\n\n\nYOU ARE SOMEONE WITH:\nโ€ข Payroll Certification (CPP, PCP or CPM)\nโ€ข 5 to 10 years experience managing a global payroll team\nโ€ข Strong analytical, problem-solving solving and organizational skills including the capacity to perform detailed analysis while understanding the broader context and implications\nโ€ข Effective verbal and written communication\nโ€ข Able to work independently and within cross-functional teams, managing multiple priorities and deadlines in a fast-paced environment\nโ€ข 2 - 5 years of accounting reconciliation and journal entry preparation\nโ€ข Knowledge and experience processing payroll based in Ontario and Quebec\nโ€ข Exposure to US and international payrolls\nโ€ข Experience with Ceridian Dayforce would be an asset\nโ€ข Strong Excel skills and experience in Google Sheets\n\n\n\n\nWHAT YOUโ€™LL LOVE ABOUT US:\n๐Ÿฆ RRSP/401(k) Matching \n๐Ÿฅ Comprehensive Health Plans \n๐Ÿ“… Flexible Paid Time Off \nโœˆ๏ธ Travel Experience Credit \n๐Ÿง˜ Annual Wellness Credit \n๐Ÿฅ— Team Events and Monthly Lunches\n๐Ÿ’ป Home Office/Commuter Credit \n๐ŸŒ… Work From Anywhere Program \n๐Ÿผ Parental Leave Top Up \n๐ŸŒ Adventure Pass\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\nโ€ข Recruiter Phone Interview \nโ€ข Hiring Manager Interview\nโ€ข Take-home Assessment or remote coding exercise (if applicable)\nโ€ข Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didnโ€™t pass any of our interview stages. All your information will be kept confidential.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Payroll, Accounting and Finance jobs that are similar:\n\n $80,000 — $200,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nMontreal, Quebec
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Monzo


๐Ÿ’ฐ $28k - $55k*

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Monzo is hiring a

Remote Director of Data Science Financial Crime

\n๐Ÿ“London | ๐Ÿ’ฐ ยฃ150,000- ยฃ200,000 + Benefits | Data Science \n\nAbout us \n\nWeโ€™re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.\n\nWe want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.\n\nWe're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.\n\nAbout our Data Discipline\n\nWe have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives data scientists the head space to focus on more impactful business questions and analyses.\n\nWe work in cross-functional squads where every data practitioner is a member of a central data discipline and fully embedded into a product squad alongside Engineers, Designers, Marketers, Product Managers, Finance Analysts etc.\nYour Mission \n\nYou will be responsible for partnering with senior stakeholders in Fincrime to develop evidence-driven solutions to important Financial Crime problems. You will apply your leadership experience and data expertise to solve complex business challenges, help drive decision-making (at squad and leadership level) and develop data products (where appropriate) that will improve our ability to fight financial crime and keep customers safe. You will lead a team of data professionals of currently 25 people. You will also be part of the wider data leadership group and help shape the role that data plays across the company.\n\nYour day-to-day \n\n\n* Establish yourself as a trusted member of the financial crime and product senior leadership teams with the capacity for getting things done and to enable better decision making\n\n* Bring data leadership and rigour to our financial crime function and build a strategic understanding of the business while structuring complex projects to bring them to life\n\n* Set the data strategy for financial crime area which will help us to build one of the most effective fincrime prevention and detection capabilities in the financial industry\n\n* Own complex, data driven systems to combat fraud and financial crime, including customer risk assessments and transaction monitoring\n\n* Help your team to focus and to prioritise for highest impact initiatives for the business\n\n* Effectively manage stakeholder relationships and expectations across various functions like engineering, product, operations and first and second lines of defence\n\n* Develop and further scale a high performing team of data professionals across a wide range of data capabilities\n\n* Coach managers and individual contributors, helping them to grow professionally and personally\n\n\n\n\nYou should apply if:\n\nWhat weโ€™re doing here at Monzo excites you!\n\n\n* You have multiple years of experience in a hands on data role in the past and have now been leading data science teams in operations, financial crime or fraud\n\n* You consider yourself an empathetic leader and have experience managing multiple data individual contributors and data managers and you really enjoy that part of the job\n\n* Youโ€™re as comfortable getting hands-on as well as taking a step back and thinking strategically and proactively identifying opportunities\n\n* You have experience working together and collaborating with senior business stakeholders\n\n* You have experience leading a full stack data team, including Analysts, Data Scientists, Analytics Engineers and Machine Learning Engineers\n\n* You have experience managing data managers\n\n\n\n\nThe Interview Process\n\nOur interview process involves 3 main stages. We promise not to ask you any brain teasers or trick questions!\n\n\n* 30 minute recruiter call \n\n* 45 minute call with the hiring manager\n\n* 3 x 1-hour video calls with various team members, including the general manager for Financial Crime\n\n* A meet and greet with a Monzo Executive Committee member\n\n\n\n\nOur average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on [email protected]\n\nWhatโ€™s in it for you:\n\n๐Ÿ’ฐ ยฃ165,000- ยฃ200,000 โž• plus stock options & benefits \n\nโœˆ๏ธ We can help you relocate to the UK (delete if doesnโ€™t apply) \n\nโœ… We can sponsor visas (delete if doesnโ€™t apply).\n\nโฐ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.\n\n๐Ÿ“š Learning budget of ยฃ1,000 a year for books, training courses and conferences\n\nโž• And much more, see our full list of benefits here\n\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog,  2021 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.\n\nWeโ€™re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.\n\n#LI-NJ #LI-REMOTE \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Video, Finance, Senior and Non Tech jobs that are similar:\n\n $27,500 — $55,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Monzo


๐Ÿ’ฐ $25k - $50k*

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Monzo

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Remote Resource Planning Analyst Workforce Management

\n๐Ÿ“Location - Remote | ๐Ÿ’ฐยฃ32500 - ยฃ45000 + Benefits | Hear from the team โœจ\n\nAbout us: \n\nWeโ€™re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.  We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.  We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.\n\nAbout our Workforce Management (WFM) Team: \n\nYouโ€™ll be joining the WFM team which forms part of the Operations Collective. You will report to the Tactical Planning Manager.  As a Resource Planning Analyst you will play a key part in managing and creating rotational patterns and creating bespoke shifts and rotations to address operational gaps or service needs. Holiday, Time Off and Non Interactive Time (NIT) will be within your remit and thus you will have to engage stakeholders and create processes to manage and review.\n\nTo ensure we meet customer demand, you will be responsible for ensuring that any rotational gaps are identified and discrepancies in productive volumes and forecasted volumes are highlighted to the relevant stakeholders. \n\nDay to day you will work closely with your tactical planning team, real time team and strategic/capacity teams to ensure we are fully optimised for the next 12 weeks of schedules. This will be supplemented by maintaining our accuracy with investigators skills and trained tasks so this can be used by the real time team.\n\nWhat youโ€™ll be working on:\n\n\n* Create and maintain rotational patterns and headcount plans which sits within each pattern\n\n* Analyse contact centre patterns, including Volumes, Trends, attrition rates and hiring plans\n\n* Integrate feedback from the real time team into schedule production and generation  \n\n* Scheduling company wide training, training planning and optimisation of Non Interactive time - For all repeating NIT only\n\n* Work with stakeholders across the business to identify potential peaks and troughs in workload volumes or resources to reduce risk and impact to customer service and operational costs.\n\n* Own and support with modelling scenarios on what effect can be caused with new ways of working or changes to forecast\n\n* Shrinkage Management and working closely with the real time team and the operation to manage this\n\n* Holiday Seasonality and Time Off Strategies\n\n* Use trend analysis and feedback from the real time team to improve call, handle time, and shrinkage forecasts\n\n* Produce consistent and accurate schedules from production, with low levels of schedule errors and require minimal adjustments\n\n* Managing the skills and domain information within the WFM tool and managing changes and adjustments as and when required\n\n* Presentation of data and information to direct managers and telling a story from this confidently. Producing reporting and analysis on the spot\n\n\n\n\nYou should apply if:\n\n\n* You have experience of working with Workforce Management systems and telephony applications. Particularly being involved in the design, set up and management of such systems. (Verint experience desired)\n\n* Experience in data collation/reporting/presentation and root cause analysis\n\n* You have strong excel/google sheet skills and a good understanding of data visualisation tools (Looker & Tableau & Google Suite experience desired)\n\n* You have capability to perform under pressure and time constraints, are highly driven and passionate\n\n* You have excellent communication skills and stakeholder management\n\n* You have a baseline knowledge of forecasting/scheduling and Management Information\n\n* You have strong analytical and problem solving skills and strong attention to detail\n\n* You have experience in creating heat maps and look at workload distribution and hours distribution at a interval level\n\n* You have an understanding of different shift patterns and working patterns. (experience of creating part time and condense shifts desired)\n\n\n\n\n\nThe interview process:\n\nOur interview process involves 3 main stages: \n\n\n* 30 Min Recruiter Call\n\n* Task\n\n* Technical & Values Competency based interviews\n\n\n\n\nOur average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact [email protected]\n\n\n\nWhatโ€™s in it for you:\n\n๐Ÿ’ฐ Salary range between ยฃ32500 - ยฃ45000\n\nโฐ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.\n\n๐Ÿ“Remote based role within the UK\n\n๐Ÿ“š Learning budget of ยฃ1,000 a year for books, training courses and conferences\n\nโž• And much more, see our full list of benefits here\n\nIf you prefer to work part-time, we'll try to make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.\n\nClosing date for receipt of applications is at 5pm on 4th November 2023.  Please note we reserve the right to close the advert early if we have a high volume of applicants.\n\n\n\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.\n\nWeโ€™re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.\n\n#LI-DR #LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Non Tech and Non Tech jobs that are similar:\n\n $25,000 — $50,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom
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