\nAbout us:\n\nParsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.\n\nThe opportunity:\n\nThe Call Center Manager is responsible for the performance and behaviors of the member experience team and for managing inbound and outbound communication via the Parsley Health Call Center. This position supports the company and department goals by supporting members within required SLAs while providing a world-class member experience. The Call Center Manager will be responsible and accountable for driving process improvements, providing feedback, performance/productivity management, reporting, and training. \n\nWhat you’ll do:\n\n\n* Proactively monitor daily/weekly operational statistics and report trends/variances to inform the business of potential trends, issues, and opportunities for multiple departments within the call center. This includes Sales, Service, and Care coordinators, Prior authorization, Waitlist management, and calls from labs and pharmacies, as well as third-party call center management and vendor management.  \n\n* Analyze call center data, prepare reports and give presentations to upper management.\n\n* Hire, onboard, and train Call Center employees.\n\n* Lead team meetings and coach teams through challenging customer service issues.\n\n* Ensure the team adheres to company standards when handling member complaints.\n\n* Handle escalations and overcome objections, focusing on member retention by answering member emails, SMS, and calls at least 10 hours weekly. \n\n* Develop monthly, quarterly, and annual call center goals and action plans that can be executed on an agent level. \n\n* Prepare and manage weekly team work schedules to ensure sufficient coverage based on forecasted contact volume and handle times. \n\n* Manage live call answer rate, escalations, call abandonment rate, labor efficiency, average speed of answer, average time to resolve, and first contact resolution.\n\n* Drive business results through mentoring, managing, and coaching team members to consistently achieve operational goals through reporting analysis, observations, and monitoring.\n\n* Develop and execute initiatives that maximize member retention, satisfaction, and loyalty to achieve department and company goals. \n\n* Build and roll out call center workflows, proactively analyze and interpret data, and compile and monitor operational statistics and reports.\n\n* Work collaboratively with other departments and teams to ensure continuity of communication with employees and members regarding program components, pricing, and company policies.\n\n* Share new ideas and out-of-the-box thinking to improve member experience related to company KPIs. \n\n* Use motivational strategies to drive metrics by recognizing strong performance. \n\n* Lead by example, displaying a willingness to assist with any task, encouraging a cooperative environment, and providing leadership to employees who express challenges and concerns.  \n\n* Monitor the quality of work during and after a call—the ability to effectively model a great call and coach employees. \n\n* Manage Slack Channels to support Call Center staff with questions. \n\n* Assist with all other duties as assigned.\n\n\n\n\nMeasures of success: \n\n\n* Develop and sustain SLAs\n\n* Improve member retention and reduce churn as defined by business metrics. \n\n\n\n\nWhat you’ll need:\n\n\n* 2+  years of experience managing a team. Remote management is a plus. \n\n* 2+ years of experience in a call center environment \n\n\n\n* Experience using CRM and telephony CcaaS, preferably experience with Regal.ai, is a plus!\n\n\n\n* Excellent sales and member support skills\n\n* Advanced troubleshooting and problem-solving skills\n\n* Highly motivated with a positive attitude that can influence/motivate remote teams\n\n* Strong analytical skills\n\n* Must be proficient in multiple computer-based programs and can navigate several programs at one time, including but not limited to Google Suite, HelpScout, Acuity, Avality, MDHQ, Regal Voice, Slack, Looker, Calendly, and Stripe\n\n* Possess the ability to use and access these systems while speaking with members.  \n\n* Ability to effectively communicate information and ideas in written and verbal format\n\n* Must be able to manage and motivate others as well as work independently\n\n* Excellent organizational and time management skills\n\n* Strong relationship-building skills\n\n* Ability to think strategically and operationally and make sound business decisions\n\n* Ability to multitask and work in a fast-paced team environment\n\n\n\n\nBenefits and Compensation:\n\n\nEquity Stake\n\n401(k) + Employer Matching program\n\nRemote-first with the option to work from one of our centers in NYC or LA \n\nComplimentary Parsley Health Complete Care membership\n\nSubsidized Medical, Dental, and Vision insurance plan options\n\nGenerous 4+ weeks of paid time off\n\nAnnual professional development stipend\n\n* Annual wellness stipend\n\n\n\n\nParsley Health is committed to providing an equitable, fair and transparent compensation program for all employees. \n\nThe starting salary for this role is between $85,000 - $100,000, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.\n\nIndividual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.\n\n\nAt Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. \n\n\nImportant note:\n\nIn light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @parsleyhealth.com email address to guide you through our interview process. \n\n    Please note: \n\n\n* We will never communicate with you via Microsoft Teams\n\n* We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment\n\n\n\n\nWe look forward to connecting!\n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Sales and Non Tech jobs that are similar:\n\n $50,000 — $97,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

\nIn 2016, we founded Provi as an innovative ordering solution, aimed to disrupt the 240-billion dollar alcohol industry with a product that would move beyond the constant chaos: the texts, paper stacks, missed phone calls and lost communication that has dominated the purchasing workflow between buyers and distributors for decades.\n\n\nToday, Provi is better than ever. We’ve created a best-in-class ordering solution that better connects beverage alcohol professionals across 35 states and growing, with more than 750,000 product listings that make up the most expansive and trusted database of U.S. distributor portfolios.\n\n\nIf selected for a position in either Chicago or Austin*, you'll enjoy a hybrid work arrangement, allowing you to spend two days a week working from our office. Additionally, we provide an accommodation process for those who may require full remote work.\n*Hybrid positions are only applicable to employees within a 35-mile radius of Provi offices\n\n\n\n\nThe General Ledger Staff Accountant is a key member of the finance and accounting team responsible for maintaining accurate and up-to-date financial records, performing general ledger reconciliations, and supporting month-end and year-end closing processes. This role requires a detail-oriented professional with a strong understanding of accounting principles, excellent analytical skills, and the ability to ensure compliance with company policies and accounting standards.\n\n\n\nWhat you'll be doing\n* General Ledger Management:\n* Record and maintain general ledger transactions accurately and in accordance with accounting principles\n* Reconcile and analyze general ledger accounts to identify and resolve discrepancies\n* Month-End and Year-End Closing:\n* Support the month-end and year-end closing processes, ensuring timely and accurate financial reporting\n* Prepare necessary journal entries and accruals to reflect accurate financial information\n* Reconciliation:\n* Perform detailed reconciliations of various balance sheet accounts, including bank accounts, prepaid expenses, and fixed assets\n* Investigate and resolve reconciling items in a timely manner\n* Financial Reporting:\n* Assist in the preparation of financial statements and reports, providing accurate and reliable data\n* Generate financial reports for management review\n* Audit Support:\n* Collaborate with internal and external auditors by providing necessary documentation and explanations\n* Ensure compliance with audit requirements and address audit inquiries\n* Compliance:\n* Ensure compliance with accounting principles, company policies, and relevant regulations\n* Stay informed about changes in accounting standards and recommend adjustments as needed\n* Process Improvement:\n* Identify opportunities for process improvements in general ledger and accounting operations\n* Contribute to the development and implementation of streamlined procedures\n\n\n\nWhat we are looking for \n* Bachelor's degree in Accounting, Finance, or a related field\n* Previous experience in a staff accounting role with a focus on general ledger management\n* Strong understanding of accounting principles and financial reporting\n* Proficiency in Microsoft Excel and experience with NetSuite ERP\n* Detail-oriented with excellent analytical and problem-solving skills\n* Effective communication and interpersonal skills\n* Ability to meet deadlines and work collaboratively in a team environment\n\n\n\n\n$63,000 - $72,500 a yearThis range represents the total on target earnings. Base pay is just one component of the Company's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards.\n\nWhat you can do at Provi:\n\n\nMake an impact: Work directly with the management team to help grow the business.\nFind your groove and grow: Provi keeps growing and you should too. Expand your skill set, diversify your experience and develop along with us.\nEnjoy competitive benefits: Health, Dental, Vision, 401K with match, Commuter Perks, Long/Short Term Disability, Employee Assistance Program, Unlimited PTO and ½ day Fridays in the Summer.\nBe a part of something big: Join a dynamic and innovative team that is working to change a major industry. \n\n\nIn compliance with local law, we are disclosing the compensation range for this role above. Employee pay will vary based on factors such as qualifications, experience, skill level, competencies, and work location. Base pay is just one component of the Company's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, the Company provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO).\n\n\nProvi is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.\n\n\nIf you're a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at [email protected]. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Accounting, Finance, Microsoft and Non Tech jobs that are similar:\n\n $75,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nAbout us:\n\nParsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.\n\nThe opportunity:\n\nParsley Health is hiring a Part-Time Health Coach to join our team. This person will carry a caseload of patients and work to be an effective accountability partner in supporting patients to make long-lasting lifestyle changes to benefit both physical and mental wellbeing. This part-time role is remote and will report into the Lead Health Coach.\n\nWe’re seeking Health Coaches for a commitment of 23 hours/week, with 14 hours/week of clinical, member-facing time.\n\nWhat you’ll do:\n\n\n* Partner with Parsley clinicians to develop individual care plans based on patient evaluations and diagnostic tests\n\n* Support patients in making nutrition and lifestyle changes to improve their physical and mental wellbeing \n\n* Be an accountability partner, helping patients to create realistic action steps and holding them to their goals\n\n* Monitor patient progress and modify treatment plans as appropriate, in collaboration with Parsley clinicians\n\n* Provide virtual visits and email communication at regular intervals\n\n* Use online record and patient portal to document patient goals, and provide resources to support those goals\n\n* Create resources for members, including handouts and condition-specific protocols\n\n* Follow organizational policies, procedures, and protocols \n\n\n\n\nWhat you’ll need:\n\n\n* Experience and/or training in functional nutrition/functional medicine\n\n\n* 2+ years of health coaching experience, or have coached at least 50 people\n\n* Registered Dietitian, Master in Nutrition, Clinical Nutrition Specialist, or Certification in health coaching (IFM, IIN or similar)\n\n\n\n\n\n* Excellent time management and customer service skills \n\n* Ability to effectively prioritize and succeed in a fast-paced, fluid environment \n\n* Comfortable with Mac-based digital platform - Parsley Health is a paperless company. You need to be comfortable using web tools, social media, and learning new platforms like our electronic medical record system.\n\n\n\n\nNice-to-haves:\n\n\nFamiliarity using a MacBook, Google suite, Slack and Zoom\n\n\n\n\nBenefits and Compensation:\n\n\n* Annual Continuing Education Stipend\n\n* Complimentary Parsley Health membership\n\n* 401K eligibility after 1000 hours of employment\n\n* Flexible work environment\n\n* Paid Time Off\n\n\n\n\nParsley Health is committed to providing an equitable, fair and transparent compensation program for all employees. \n\nThe starting salary for this role is between $46,941 - $53,023, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.\n\nIndividual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.\n\n\nAt Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. \n\n\nImportant note:\n\nIn light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @parsleyhealth.com email address to guide you through our interview process. \n\n    Please note: \n\n\n* We will never communicate with you via Microsoft Teams\n\n* We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment\n\n\n\n\nWe look forward to connecting!\n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Education, Microsoft and Non Tech jobs that are similar:\n\n $55,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

\nCore Job Details\n\nWorking Pattern: Monday - Friday (09:00-17:00 & 10:00-18:00) \n\nSalary: £21,000 + up to 20% bonus\n\nRemote Options: Full time office \n\n \nThe role\n\nWe’re Tandem. The UK’s fairer, greener, digital bank providing hard working people across the UK with sustainable ways to borrow and save.\n\nWith more than 500 people in London, Blackpool, Cardiff, Durham and Manchester, all working together to create a fairer, greener, more accessible bank for people across the UK.\n\nWe’re on a mission to proactively help our customers to reduce their carbon footprint and accelerate the UK to net-zero carbon emissions by 2050 and we need more people to help us achieve this goal.\n\nWe've taken the beliefs, behaviours, and personality and created four underpinning values. These values demonstrate our guiding principles and behaviours for everyone at Tandem. Our ambition is that these values are ingrained and always front of mind when we're engaging with our stakeholder audiences.  Our values are BRAVE, ENTERPRISING, SIMPLE and TOGETHER.\n\nWe’re building an amazing team and we’re looking for an ambitious and purpose-driven Completions Assistant to join the team.\n\n \nWhat you will be working on:\n\nAs a Loans Processor you will be responsible:\n\n\n* Individual performance and contribution to achieve KPI’s set by the business.\n\n* Owning individual performance and personal development.\n\n* Accurately completing the final packaging for customer deals, customer’s proofs and lending files.\n\n* File loads and verified and completed requests for same day funded deals.\n\n* Ensuring insurance checks are updated to customer’s files in a timely manner.\n\n* Accurately completing customer validation calls.\n\n* Maintaining an excellent level of fraud awareness to identify and protect the company from fraudulent activity.\n\n* Effectively and professionally communicating with the introducer network, responding to enquiries in a timely manner and resolving any queries or issues.\n\n* Maintaining a good level of knowledge of the relevant industry sector.\n\n\n\n\n \nWhat we're looking for: \n\nThe successful candidate will demonstrate the following experience, skills and behaviours:\n\nEssential:\n\n\n* Experience in a similar role within a within a financial services lending environment is preferable.\n\n* Good organisational and time management skills resulting in the ability to prioritise tasks meet tight deadlines.\n\n* Excellent attention to detail and a desire to provide excellent customer service.\n\n* Strong computer literacy including working experience on Microsoft Office.\n\n\n\n\nQualities we look for:\n\n\n* The ability to positively contribute to a team.\n\n* The ability to self-motivate and use own initiative to achieve individual target\n\n* Excellent written and oral communication skills\n\n\n\n\n\nYou can find our Applicant Privacy Policy here.\n\nTandem Money is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.\n\nPlease be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.\n\nOur mission is to build a business of the future, that improves people's financial lives.\n\nNo agencies please. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Finance, Microsoft and Non Tech jobs that are similar:\n\n $70,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBlackpool, England, United Kingdom