About the Role:\n\nThe Director of Vendor Operations plays a critical leadership role in Chime's Scaled Operations organization. You will be responsible for the strategic oversight and management of Chime's vendor partnerships that enable efficient and excellent member service experiences across our contact centers and back-office operations. This includes performance management, compliance, footprint strategy, and fostering a strong Chime culture within our vendor sites.\n\nThe base salary offered for this role and level of experience will begin at $168,570 and up to $238,900. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.\nResponsibilities:\n\n\n* Develop and execute the long-term strategic vision and roadmap for Chime's vendor operations, aligning to our guiding principles of frictionless products, self-service capabilities, and excellent support experiences\n\n* Lead all aspects of the full lifecycle management of vendor relationships, including selection, contracting, integration, optimization, and potential transition/off-boarding\n\n* Drive continuous improvement of vendor performance through KPI management, root cause analysis, process standardization, and implementation of operational excellence initiatives\n\n* Collaborate closely with internal teams (member experience, product, workforce management, etc.) to ensure seamless integration and alignment of vendor operations with Chime's evolving business needs\n\n* Provide strategic thought leadership, insights, and recommendations to executive stakeholders on vendor footprint, capabilities, and overall operations strategy\n\n* Lead, mentor, and develop a hard-working team of vendor management professionals across operational analysis, partner management, and process excellence\n\n* Exemplify Chime's cultural values and ensure consistent delivery of superior member experiences through our vendor partners\n\n\n\nQualifications:\n\n\n* 15+ years of dynamic experience in contact center operations, vendor management, and operational strategy within high-growth environments\n\n* Consistent track record of leading and optimizing large-scale, global vendor operations while maintaining operational efficiency and cost optimization\n\n* Demonstrated ability to influence, negotiate, and maintain strong strategic partnerships with vendors and executive stakeholders\n\n* Excellent analytical, problem-solving, and decision-making skills with the ability to synthesize sophisticated operational data into actionable insights\n\n* Outstanding communication and leadership skills with the ability to inspire teams and drive organizational change\n\n* Willingness to travel domestically and internationally (~20%)\n\n* Experience within the fintech industry is a strong plus\n\n\n\n\nThis role demands a top-tier operations leader with deep expertise in leading and optimizing large vendor ecosystems in support of delivering seamless, elite customer experiences at scale. The ideal candidate will possess a unique blend of strategic vision, operational rigor, vendor management capabilities, and servant leadership.\nA little about us\n\nAt Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference. \n\nWe created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.\n\nSo far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small. \n\nWe’re uniting everyday people to unlock their financial progress—will you join us? \n\n*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.\nWhat we offer\n\n\n* 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote\n\n* 💻 Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit\n\n* 💰 Competitive salary based on experience\n\n* ✨ 401k match plus great medical, dental, vision, life, and disability benefits\n\n* 🏝 Generous vacation policy and company-wide Take Care of Yourself Days \n\n* 🫂 1% of your time off to support local community organizations of your choice\n\n* 🧠 Mental health support with therapy and coaching through Modern Health\n\n* 👶 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents\n\n* 👪 Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.\n\n* 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!\n\n* 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress\n\n\n\n\nWe know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.\n\nWe hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know. \n\nTo learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. \n\n#LI-AM1 #LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Music, Travel and Non Tech jobs that are similar:\n\n $100,000 — $200,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States

\n📍London, Cardiff or Remote (UK) | 💰£65,000 -  £72,000 ➕ | Benefits | Hear from the team ✨\n\nAbout us: \n\nWe’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.\n\nWe want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.\n\nWe're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.\n\nAbout the role:\nWe are looking for a Finance System Analyst to join Monzo’s Finance function to be responsible for supporting delivery of and maintaining systems for our core accounting, regulatory reporting, treasury and financial planning & analysis teams.\n\nYou’ll be supporting vendor selection, configuration, maintenance and administration of third party systems to ensure Monzo’s Finance function maximises the value we get out of our financial software. \n\nOur systems:\nWe currently utilise the following systems across our Finance function. You will be responsible for ensuring these systems are operating effectively and will also help set out the future of these and any new systems:\n\n\n* NetSuite as our current accounting system / General Ledger\n\n* SAP as our future Enterprise Resource Planning (ERP) system\n\n* Anaplan as our financial planning and forecasting system\n\n* MORS Software - Treasury Management System and Asset & Liability Management\n\n* Vermeg - Regulatory Reporting \n\n* Lightyear - invoice processing\n\n* Expensify - expense management\n\n\n\n\nRole Responsibilities\nYou will be responsible for: \n\n\n* Maintaining our third party systems (typically Software as a Service), including user access, configuration changes, managing upgrades and being the first point of contact for any vendor related issues\n\n* Support the selection of any new systems / vendors across the finance function, working closely with the finance and programme management teams to help ensure we select the right vendors\n\n* Support the implementation of any new systems across finance, ensuring they are appropriately set up and configured to support our financial business processes\n\n* Monitoring performance KPIs, troubleshooting and resolving any problems with existing software, including updates, configuration changes and upgrades\n\n* Support Finance leadership on relationship management with vendors, ensuring we are getting the support we need and that project work is on track\n\n* Work closely with our engineering colleagues to ensuring top-notch data quality and help monitor data flows between systems\n\n\n\n\nYou should apply if:\n\n\n* In-depth knowledge of at least one accounting / ERP system and operating principles.  Ideally experience of implementing and supporting SAP\n\n* Experience working within in banking / finance and supporting financial business processes\n\n* Experience working closely with software vendors, software engineers and data teams\n\n* Experience working closely with embedded data analysts / scientists\n\n* Proficient with SQL and data visualisation tooling (such as Looker, Tableau, etc.)\n\n* Experience designing and implementing technical infrastructure for systems support and monitoring\n\n* Nice to haves\n\n* A bachelor's or vocational degree in information systems, computing, software engineering, or a related field\n\n* Some programming experience, familiarity with at least one programming language (go lang, python, ruby)\n\n* Used to agile ways of working (Kanban, Scrum) tracked in JIRA or Trello\n\n\n\n\nNice to haves:\n\n\n* Degree in information systems, computing, software engineering, or a related field\n\n* Some programming experience, familiarity with at least one programming language (go lang, python, ruby)\n\n* Used to agile ways of working (Kanban, Scrum) tracked in JIRA or Trello\n\n\n\n\nThe interview process:\n\nOur interview process involves 2 main stages: \n\n\n* Phone call with recruiter\n\n* Technical interview with Engineering Director (45 min)\n\n* Monzo behavioural interview with hiring manager and their manager (45 min)\n\n\n\n\nOur average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on [email protected]\n\nWhat’s in it for you:\n\n 💰 £65,000 -  £72,000 (depending on experience) ➕ plus stock options & benefits \n\n📍This role can be based in our London or Cardiff office, but we're open to distributed working within the UK (with ad hoc meetings in London/Cardiff).\n\n⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.\n\n📚 Learning budget of £1,000 a year for books, training courses and conferences\n\n➕ And much more, see our full list of benefits here\n\nIf you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.\n\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.\n\nWe’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.\n\n#LI-NZ1 #LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Accounting and Finance jobs that are similar:\n\n $85,000 — $160,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom

\nNorthOne is looking for a Product Designer to join our high performing team 🚀 We are a remote-first venture-backed startup at the heart of the FinTech movement that is reshaping the financial services and banking for small businesses across America. We are backed by some of the best VCs in the world and are solving important problems. \n\nOur product & mission\n\nNorthOne is a business banking and financial management platform for small businesses across America. We don’t stop at being a faster, easier and simpler version of a bank - we’re focused on creating better financial outcomes for our customers by changing the definition of what a bank can be and do.  We’re building a digital finance department for every small business in America with our business bank account as its foundation. \n\nOur mission is to build a business banking and financial management platform that lets anyone run a successful small business. Our team deeply believes in the transformative power of entrepreneurship and wants to democratize taking ownership of your economic independence.\n\nOur team\n\nWe ❤ product. As our Product Designer you’ll help us build the future of banking. Reporting to our Director of Product, you’ll be joining a team who have helped build companies like Chime, Twitter, Instacart, E-Trade, McKinsey, Etsy, eBay and more.\n\nWe’re a team of A-players who are all in on solving big, important problems. Feeling it?\n\nREQUIREMENTS\n\nAs Product Designer, you’ll be working on our core banking product. You’ll get to design features and solutions for important problems facing small business owners across the country, shape our product roadmap and help build a category defining FinTech product. \n\nThe skills required for this role - \n\n\n* You’ve worked in a high impact Product Design role for at least 3 years \n\n* You’re have deep experience using Figma and love to build prototypes and production ready UI designs\n\n* You're a pro at developing new concepts through user flow mapping, wireframing, prototyping, and experimentation, and testing those concepts with real people\n\n* You’ve had deep experience designing magical digital customer experiences\n\n* You are a natural problem solver and have a track record of building world class digital experiences\n\n* You’re the best listener in the room and understand how to get to the heart of a problem or question, even when it’s not the one being asked\n\n\n\n\nBonus points - \n\n\n* Experience in FinTech or financial services\n\n* Designed a digital product or feature from 0 to 1 or worked on a major refactor \n\n* You come from a family of small business owners\n\n* You have a non-traditional or diverse background (personal or professional). You’ve lived a life that is different, where you've been challenged or have chosen to challenge yourself\n\n\n\n\nIf you are this close to what we’ve described but aren’t sure, apply. Let’s figure out together if this is where you could shine.\n\nBENEFITS\n\nAs a valuable member of NorthOne’s team, you’ll get:\n\n\n* Family coverage of top-tier health/dental benefits: Get the right coverage for what matters most.\n\n* Remote-first work: You decide where you work. You can work from home, visit one of our in person hubs, or work while you travel.\n\n* Professional development budget: Enjoy an annual budget to deepen your expertise\n\n* Unlimited paid time off: We measure success around outcomes, not hours worked.\n\n* Powerful gear: We’ll make sure you have the right tech to do your best work.\n\n* Market range for this role at NorthOne is $90K-$200K. This market range is based on total compensation (vs. only base salary), which is in line with our compensation philosophy.\n\n\n\n\nFew people have been trained for this sort of role and research shows that women and people from underrepresented groups are less likely to apply if they haven’t satisfied every requirement. If you are this close to what we’ve described, but aren’t sure, apply. Let’s figure out together if this is where you could shine.\n\nNorthOne is proud to be an equal opportunity employer and celebrates diversity. We welcome all applicants regardless of race, colour, gender, age, religion, sexual orientation, disability status or national origin. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Designer, Testing and Finance jobs that are similar:\n\n $40,000 — $87,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada