\nJob Title: Account Management Coordinator\n\nJob Location: Remote, India\n\nDepartment: Sales\n\n \n\nAcquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.\n\nHeadquartered in the U.S., Acquia has been named a top software company by The Software Report and rated a leader by the analyst community. Acquia’s India office is a Great Place to Work certified organization. We are Acquia. We are building for the future and we want you to be a part of it!\n\nAbout The Team: \n\nThe Account Management Coordinator role lives within the Sales Department here at Acquia. You will be working with Sales Representatives, Account Managers, and Customer Success Managers. You will be responsible for managing tasks through a ticketing system on a daily basis and will be a critical part of a team focusing on managing the operational backend of the customer lifecycle. \n\nAs the Account Management Coordinator, you will…\n\n\n* Support Account Manager’s in the process of onboarding, renewal, upsell and cross-sell efforts\n\n* Contribution to quarterly business review preparation\n\nReview and validate contract entitlements for renewals\n\nProvision and handle customer entitlements through new purchases and contract renewals\n\nCustomer consumption tracking, reporting, and billing coordination\n\n* Management of infrastructure change process – including scheduling, coordination, tracking, & billing in conjunction with other teams at Acquia\n\n* Management of emergency upsize process to ensure customer success\n\n* Working closely with Support and Operations teams to coordinate efforts to ensure customer success\n\n* Work cross-functionally with Solutions Engineers, Sales, Finance and Legal to process requests quickly and efficiently\n\n* Support automation efforts and identify process efficiencies\n\n\n\n\nWhat you’ll need to be successful…\n\n\n0-2 years of experience\n\nBachelor's degree preferred\n\nCustomer service oriented with a great teammate mentality and cross-group teamwork skills\n\nDetail oriented with strong organizational skills, follow-through, & high level of accountability\n\nStrong written and verbal communication skills\n\nAbility to prioritize multiple systems and administration at once\n\nAbility to work effectively within a dynamic, fast paced and constantly evolving environment\n\nShould be comfortable working in 9am-5pm IST hours.\n\nUnderstanding of any ticketing system like Jira or salesforce is nice to have.\n\n\n\n\n\n\nAcquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Finance, Sales and Backend jobs that are similar:\n\n $60,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nPune, Maharashtra, India

\nInclusion at Bumble Inc. \n\n\nBumble Inc. is an equal opportunity employer and we strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help.\nIn your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc).\n\n\n\n\nReporting to the Community Marketing Manager, this individual will support the day-to-day operations and activation of Bumble’s US Ambassador program. You will work closely with our US Marketing team to build Bumble’s brand, as the leading relationship and social networking app in the United States. \n\n\nThe Community Marketing Coordinator will support Bumble's collegiate marketing efforts, by building brand & product love through our Bumble Honey College Ambassador program. You will lead ambassador enablement, own program communications, develop processes & systems to support program operations, build community and create best practices for ambassadors to implement on their campuses. \n\n\nPrimary areas of focus include community leadership & engagement, program coordination, backend operations and innovation to bring best-in-class communication, tools and resources to the program. You will work to expand the Bumble community, through grassroots marketing tactics, word of mouth marketing and ambassador recruitment efforts.\n\n\n\nWhat You'll Do\n* Develop & manage programming offered to ambassadors.\n* Support day-to-day operations and planning necessary to make the program successful. \n* Support ambassador enablement to engage and empower localized marketing efforts. \n* Offer coaching and support to our ambassadors as needed. \n* Own ambassador communications, including regular weekly updates, Community Leader meetings & Ambassador onboardings.\n* Support cross functional Ambassador requests and bonus opportunities.\n* Coordinate and plan special events, including our bi-annual ambassador retreat. Manage and maintain ambassador records and performance in the company database as needed, track and report on program performance metrics.\n* Manage ambassador surveys & focus groups to support cross functional teams, inform program results and KPI tracking.\n* Support team budget tracking with attention to detail, ensuring costs of the Honey ambassador program are reflected efficiently and accurately.Coordinate with Finance & Accounting teams to track and manage ambassador compensation process, owning review and disbursement of ambassador payments and invoicing processes for Honey Ambassador team expenses in partnership with manager.\n* Lead recruitment at the end of each semester to support growth of the program and meet key business objectives.  \n* Cultivate a working knowledge of all ambassador program policies and resources to fulfil ambassador requests, identifying process improvements and recommending them to Bumble leadership.\n\n\n\nExperience We Are Looking For\n* Bachelor’s degree in marketing or a related field\n* You have a minimum of 1+ years of experience in Marketing\n* Ability to lead & support diverse communities\n* Project management experience delivering projects from ideation to execution\n* Familiar with social platforms: Instagram & Tik TokAbility to spot trends and leverage insights\n* Collegiate marketing experience a plus\n* You are comfortable in a fast-paced environment\n* You are organized and have strong planning and project management skills \n* You are positive and committed with a 'can-do' attitude and a flexible approach\n* You are a self-starter who thrives on taking ownership of initiatives with limited oversight\n* You have excellent written and verbal communication skills\n\n\n\n\n\nAbout Us\n\n\nBumble Inc. is the parent company of Bumble, Badoo, Fruitz and Official. The Bumble platform enables people to build healthy and equitable relationships, through kind connections. Founded by CEO Whitney Wolfe Herd in 2014, Bumble was one of the first dating apps built with women at the center and connects people across dating (Bumble Date), friendship (Bumble BFF) and professional networking (Bumble Bizz). Badoo, which was founded in 2006, is one of the pioneers of web and mobile dating products. Fruitz, founded in 2017, encourages open and honest communication of dating intentions through playful fruit metaphors. Official is an app for couples that promotes open and honest communication between partners and was founded in 2020. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Accounting, Finance, Mobile, Marketing and Backend jobs that are similar:\n\n $90,000 — $150,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUS Remote