CoinTracker is a portfolio assistant for cryptocurrency. It is used by over 500,000 cryptocurrency holders collectively tracking over $20 billion in crypto assets. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.\n\nOur mission is to increase the financial freedom and prosperity of the world.\nSome things we’re proud of:\n\n* 💲 Over 1% of all cryptocurrency transactions globally are tracked on CoinTracker\n* 📈 Profitable and growing 15X year over year\n* 🤝 Partnered with Coinbase, TurboTax, and other industry leaders\n* 💼 Backers including Y Combinator, Initialized Capital, Serena Williams, and more\n* 🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google\n\n\nLearn more about our [mission, culture, and hiring process.](https://www.notion.so/cointracker/CoinTracker-is-hiring-7308c712493940a3b6e62257d283dad8)\n\n### Your opportunity:\nJoin our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve people's lives. Whether you've done support at a startup before or come from an entirely different background, as a Product Support specialist at CoinTracker you'll delight our customers with world-class customer support and help make cryptocurrency accessible to everyone.\n\n### You may enjoy this role if you:\n* Love writing.\n* Are passionate about cryptocurrency or other technology helping to bridge gaps in financial equity and prosperity\n* Like explaining complex topics to people in a simple way.\n* Can empathize with users and quickly grasp the issues they’re facing.\n* Can turn customer pain points into insightful product feedback.\n* Love constantly learning about a technical product, even when it’s a little out of your depth.\n* Thrive in an early-stage startup environment with less stability and more ambiguity.\n* Work effectively in a remote setting and are able to overlap with our core hours of 9 AM to 12 PM PT.\n\n### We are looking for someone who is:\n* Clear and proficient in written communication in English.\n* Empathetic, positive, patient, and excited to help users' solve their pain points.\n* Organized, reliable, independent, and productive.\n* Comfortable with mathematical and financial topics.\n* Excited about providing fast-paced support in a high-growth startup.\n* Looking to learn about startup support in a hands-on manner.\n\n### You will:\n* Answer technical customer inquiries via email.\n* Generate high-quality educational resources for our users and team.\n* Work collaboratively with our product team and engineers to understand, prioritize and implement customer feedback.\n* Learn and grow with a fast-growing team.\n\n### 100-day outcomes:\n* Ship four pieces of educational or support content about CoinTracker / crypto taxes that increase user engagement, or reduce incoming ticket volume\n* Demonstrate week over week growth in knowledge by improving ticket output.\n\n### One-year outcomes:\n* Consistently contribute to the support & company culture\n* Helps other teammates solve user problems\n* Shares ideas and tips with the team\n* Actively participate in and starts conversations amongst the team\n* Close an average of 250 support tickets per week, while maintaining an 80% happiness rating.\n* Expand our internal knowledge base with weekly contributions.\n\n\n### What's it like working at CoinTracker?\nWe are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Google Meet, Linear, Notion, Slack, Zendesk. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every individual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our [guiding principles.](https://www.cointracker.io/blog/guiding-principles)\n\n\nIf this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome individuals, not folks who perfectly match a job posting. \n\nPlease mention the words **PIGEON COUNTRY CHEF** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMTQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $60,000 — $80,000/year\n
\n\n#Benefits\n ⏰ Async\n\n
\n\n#Location\nWorldwide

Accounting Assistant is a new role here at Empire Flippers! The need for extra help due to explosive growth both internally and externally has added a mountain of work for our Finance Director – who, coincidently lives in Mountain Standard time zone. We are excited to find her the perfect fit!\n\nThe person in this role will perform daily accounting tasks that will support the entire EF team and provide direct assistance for our Finance Director. The ideal candidate will be well-versed in accounting principles, be able to work comfortably with numbers, and have stellar attention to detail. Could this be you?\n\nAfter a six month probationary period – if it is a good fit for everyone – you will be invited to join our team officially, where you will become a fully fledged Accounting Assistant, eligible for company benefits such as unlimited vacation and worldwide healthcare coverage.\n\nBeing a location-independent full time position is one of the many benefits – you’ll be free to work anywhere in the world that serves your creativity best, be it the beaches in Thailand, which does have superb 4G connectivity and cheaper cost of living, or in a mountain resort in the Swiss alps – the choice is yours.\n\n# Responsibilities\n When you first come on board as an Accounting Assistant, you will start learning more about our business before jumping into the job. You will be introduced to daily accounting tasks that support our Empire Flippers team and Finance Director. You will become well versed in all of our processes, from how our deposit system works all the way up to the intricacies of handling the financial transactions and wires of a business acquisition. Ultimately, you will help our Finance department run smoothly, ensuring transparency and efficiency in all transactions.\n\nYou might be wondering, though … what will your daily work routine really look like once you’re up and going?\n\nHere is a list of daily tasks we’ll expect from you (though this isn’t an exhaustive list and could change):\n\nPrepare/record multiple sales and expense transactions in various software platforms.\nCommunicate with customers regarding financial matters.\nProcess reimbursement requests.\nObtain expense documentation from staff members.\nConduct banking duties to include deposit preparation, wire transfers (domestic and foreign) and crypto currency transactions.\nAssist team members and answer payroll-related questions from employees.\nAssist with foreign contractor payroll transactions and ensure all amounts and payment dates are accurate.\nWork with multiple US state payrolls and ensure compliance with all federal and state tax requirements and regulations.\nReconcile balance sheet accounts; research and resolve debit/credit balancing issues.\nAssist the Finance Director with quality assurance and/or conducting audits.\nCheck spreadsheets for accuracy.\nMaintain digital and physical financial records.\nPrepare and submit weekly/monthly reports.\nAssist in the processing of financial statements and other reports according to company accounting and financial guidelines. \n\n# Requirements\nWhile cultural fit is imperative, that doesn’t mean we aren’t looking for a certain kind of skill set…\n\nYou must be trustworthy. Do we even need to mention it? It’s critical that our Accounting Assistant is ethical in all accounting practices.\n\nYou must love numbers and have eyes like a hawk. We’ve said it before, but it’s worth repeating: It will be your task to make sure you understand our processes and spot any numerical discrepancies. A high degree of accuracy in quality control is key to the long-term success of our business.\n\nYou have experience in QB Online and QB Desktop software. We use QB daily and it is a required skill.\n\nYou have solid mastery of accounting principles with a USA-based company. This would include full understanding of Chart of Account classifications, Balance Sheets, P&L Statements, Cost of Goods Sold vs. Expenses, Journal Entry preparation and mastery of Debit and Credit reasoning.\n\nYou understand our equipment requirements. You will need a PC to run QuickBook desktop software for payroll, as well as MS Office / Excel. Having secure internet access is a must too. You will be handling banking tasks, which means you will need encrypted wireless capability.\n\nYou’re excited about expanding the Empire Flippers brand. We love hiring people that are passionate about their role here, as we expand the online business industry. In many ways, we really are changing lives. We want you to be on board with our mission, participate in industry conversations, and get people excited about working with us.\n\nYou take ownership of customer service issues. It’s important that our buyers and sellers know that we care. You will be responsible to help customers with financial questions and give priority service.\n\nYou have a dry sense of humor. To make this work, please be able to laugh. The work is serious enough. There are days you will find it challenging and often tedious. It’s okay to want to find the meaning of life through processing seemingly meaningless transactions and balancing numbers. Self-deprecating humor is an added PLUS.\n\nYou love problem solving. Finally, are you someone who enjoys playing Sudoku and is good at it? Do you love solving logic problems, brain teasers too? Then please apply! You might just be the fit we need! \n\nPlease mention the words **TATTOO DISCOVER GRASS** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMTQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Accounting, Virtual Assistant, Crypto, Finance, Web3, Blockchain and Non Tech jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 🏖 Unlimited vacation\n\n
\n\n#Location\nWorldwide