\nSupplyHouse.com, an e-commerce heating, plumbing, and HVAC supply company, is searching for a Data Scientist with a focus in Fulfillment and Supply Chain to support our growing Operations Team! If you have a proven history of providing insights, drawing data-driven conclusions, and are looking for an opportunity to leverage the power of data to maximize a company’s overall success through cross-functional collaboration, we want to hear from you!\n\nThis is a remote-based role within select states in the United States. At this time, we are only able to employ those located in the following states: Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, and Wisconsin.\n\nThis position will require travel to our NY office headquarters up to three times per year for internal meetings and team-building activities, plus the potential for travel to our fulfillment center locations as needed. The cost of travel for employees out of the area will be covered by the company. Additionally, our offices are always available for staff to use as much as desired.\n\nA company laptop and other necessary equipment will be provided along with a one-time $250 stipend for your work from home space. \n\nRole Type: Full-Time, Exempt \n\nLocation: Remote (Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, and Wisconsin) \n\nSchedule: Standard business hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. ET, however, you may utilize our Flex-Time Policy to work your preferred schedule \n\nSalary: $90,000 - $110,000 (annually)\n\nResponsibilities: \n\n\nModel exploration and validation\n\n\nDemonstrate a high level of originality and creativity when developing solutions to improve the existing business processes\n\nCreate and deploy scalable and robust models to help make data-driven decisions\n\nExplore existing and new processes to validate deliverable findings on various topics to increase operational efficiency, revenue, profitability, and customer satisfaction\n\n\n\n\n\nAd-hoc analyses\n\n\nCommunicate with requesters to clarify analysis goals, data sources, and terminology definitions\n\nCollect, model, analyze data, and identify areas of issues and opportunities\n\nDeliver insights and actionable findings to cross-functional stakeholders to enable continuous improvement and quick turnarounds\n\n\n\n\n\nProductionize long-term projects\n\n\nCollaborate with Data Science and Engineering teams to turn ad-hoc analyses into reusable data resources (e.g. datasets that are tracked and validated daily) and repeatable processes (e.g. continuously updating dashboards or training and re-deploying a model daily)\n\nOwn the ongoing monitoring and evaluation of recurring data science tasks to ensure data and model quality, and identify areas for improvement in analytical pipelines\n\n\n\n\n\nTraining, development, and management\n\n\nCoach new hires on data wrangling, analytics basics, and lead analytics methodology discussions\n\nSpearhead complex projects and manage/execute projects from start to finish\n\nSupport and guide the Analytics Team in day-to-day communications, project delivery, and task management \n\n\n\n\n\n\n\n\n Requirements: \n\n\nMaster’s degree in Statistics, Economics, Analytics, or other quantitative field with 3+ years of applicable experience OR Bachelor’s degree in Statistics, Economics, Analytics, or other quantitative field with 5+ years of applicable experience \n\nPrior experience working in and supporting Supply Chain- and Operations-specific functions \n\nAdvanced knowledge and skills in Excel, SQL, and Python (or other similar software) \n\nCompetency using git for version control and collaboration in production environment \n\nExperience working with data visualization tools such as Tableau or Power BI \n\nExperience working with time series models, regression models, etc. \n\nAbility to work effectively in a cross-functional team with an expertise in staff development\n\nAbility to communicate effectively, take feedback and ownership, and constantly improve quality of work\n\nHighly self-motivated with a strong attention to detail, multi-tasking skills, and prioritization of responsibilities \n\n\n\n\nNice to Have: \n\n\n* Experience contributing to production-level workflow orchestration or data orchestration systems (e.g. Airflow, Dagster, Luigi) \n\nExperience with SQL-style data warehouse platforms (e.g. BigQuery, Redshift) \n\nExperience with batch processing and distributed computing systems (e.g. Spark)\n\n\n\n\nWhy work with us:  \n\n\nWe have awesome benefits – We offer 401k with company match, 100% company-paid medical insurance, optional dental and vision add-ons, life insurance, vacation, and sick days.  \n\nWe promote a work/life balance – We value your time! We encourage a healthy separation between your professional and personal life with our flex-time work policy and health & wellness initiatives that allow employees to feel refreshed and recharged.  \n\nWe give back – We provide many virtual opportunities to help our local communities such as our Adopt-a-Family initiative, fundraising initiatives for trade schools, and mentorship programs with local schools.  \n\nWe stay engaged – We maintain our company culture in a remote setting with engaging virtual events including our Core Values Weeks, Employee Appreciation Day, optional Out-of-Office Monthly Events, and virtual clubs. Look out for our Football Knockout Pool, Book Club, and Craft Nights!  \n\nWe listen – We encourage collaboration, feedback, and new ideas through our monthly town halls, departmental team lunches, and regular check-ins with upper management. It is our priority to make sure you enjoy coming to work every day.  \n\n\n\n\nWhat our employees are saying:  \n\n\n* “I love the teamwork, the caliber of people who are employed here, and the way everyone is so supportive, caring, and welcoming. This truly is a company that strives to grow, evolve, and continue to be even better. SupplyHouse is open to new ideas and innovative concepts from employees. You feel valued because your opinions are welcomed and encouraged. Your strengths are cultivated and you feel real growth in your position.”          -Katy, Customer Service Team\n\n* “SupplyHouse is a great place to work. We witness GRIT here every day. People are respected, our ideas are always valued and encouraged, and teamwork is also a great quality in employees. Overall, we have amazing people here!          -Yash, IT Team\n\n* "I appreciate that SupplyHouse.com values generosity and giving back to local communities. The company truly listens to its team members to gather feedback on which organizations and efforts we should be supporting. This excites not only myself, but my colleagues and throughout the year, we can look forward to a variety of philanthropic opportunities where we can get involved in helping organizations that matter to us.”          -Anna, HR Team\n\n\n\n\nCheck us out! https://www.supplyhouse.com/our-company\n\nWe are committed to providing a safe and secure work environment for our employees, customers, and partners. As part of this commitment, we conduct thorough background checks on all potential employees as part of our hiring process. Please note that the background check will be conducted in accordance with applicable laws and regulations.\n\nPlease know that we are unable to sponsor work visas or temporarily hire candidates that are authorized to work for a defined period of time in their field of study for this position.\n\nAll emails from the SupplyHouse team will only be sent from a @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain such as @gmail.com, @hotmail.com, etc. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Python, Travel and Git jobs that are similar:\n\n $130,000 — $150,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNorfolk, Virginia, United States

\nPaystack helps businesses in Africa get paid by anyone, from anywhere in the world. Thousands of businesses of all sizes use our modern payments platform, including MTN, UPS, AXA Mansard Insurance, and many others.\n\nWithin a little over 5 years, our close-knit team now processes over 50% of all online payments in Nigeria. Recently, we were acquired by global payments leader Stripe to accelerate online commerce across Africa.\n\nAt Paystack, we believe that we will win by recruiting talented people and giving them the space, resources, and support to do the best work of their lives. We hire the most capable people, treat them with genuine respect, and give them the means to succeed. And we’d love your help!\nAbout the User Operations Specialist (Fraud Operations)\n\nPaystack processes payments for thousands of businesses across Africa that receive hundreds of thousands of payments daily. Despite these payments being duly authenticated and passed through fraud prevention checks, bad actors are sometimes able to make fraudulent payments through social engineering.\n\nThis is where the User Operations Specialists in the Fraud Operations team come in. The Fraud Operations team serves as an intermediary between law enforcement, financial institutions, and the business that received the payment. We provide information required to investigate the fraudulent actor and work with the business to reverse payments where possible. Beyond this, we also provide valuable insight to our Product and Engineering teams to improve fraud systems.\n\nWe're able to do this by hiring smart, empathetic problem-solvers, and giving them custom tools that empowers them to accelerate growth for Paystack merchants.\nWhat is the scope of your responsibilities?\n\nAs a member of the Fraud Operations team, you'll lead a team of outsourced support agents to provide quick and helpful responses to law enforcement, banks and other payment processing partners who reach out regarding fraudulent payments.\n\nYou'll work with the Integrations and Key Accounts teams to advise merchants on how to design their products to minimize fraud. You'll also educate merchants through our self-serve Help Center documentation, webinars and one-on-one interactions to ensure they're operating according to best practice, and are collecting the right KYC information of customers for investigating reported fraudulent payments.\n\nWe're looking for someone passionate about fighting fraud, and who enjoys the puzzle of adapting to the ever-changing nature of fraud on the internet to help us make payments safer. If you believe this is you, we would love to partner with you to make this happen.\n\nThere has never been a better time to join Paystack. We're building the financial technology rails that thousands of businesses across several countries rely on to drive growth, and as a member of the User Ops team, you'll ensure a high level of operational efficiency that keeps us worthy of their trust.\n\n—\n\nThis is a full-time role, and you'll report directly to the Customer Success Manager, Dispute Operations. The successful candidate will ideally be physically located within the GMT -1 to GMT +1 timezones. If you're based outside Nigeria, the role will require occasional travel to Lagos, Nigeria at least four times a year, when it's safer to travel.\nWe'll trust you to\n\n\n* Work closely with our Business Process Outsourcing partners to ensure that fraud reports are attended to within our set SLA\n\n* Provide email and phone support to partners for any fraud related issues\n\n* Manage the refunds process end-to-end and ensure all refunds are initiated and completed\n\n* Review and handle requests escalated by other teams within Paystack to the Disputes team.\n\n* Notice when patterns deviate significantly from the norm, and then investigate and escalate as appropriate.\n\n* Use data analytics tools such as Excel and SQL to analyse our fraud data, and share trends and insights with the rest of the company\n\n* Monitor transactions to spot fraudulent patterns and work with the Fraud analyst to review and engage merchants and partners.\n\n* Educate merchants and partners about the dispute tools available to improve their disputes experience.\n\n* Represent Paystack at self-hosted and external events.\n\n\n\nYou'll thrive as Paystack's User Ops Specialist (Fraud Operations) if you\n\n\n* Have 2+ years working experience in a dispute resolution role\n\n* Have a solid understanding of card network rules, chargeback concepts and processes, and best practices regarding dispute resolution\n\n* Are an excellent writer and speaker of English, able to take complex ideas and explain them in plain, compelling language\n\n* Have an endless capacity for patience and calm, even when everyone around you is freaking out\n\n* Embody the principle of servant leadership: you have genuine empathy for business owners, their customers and you’re happy to go the extra mile to help them succeed\n\n* Are a strong problem solver. You genuinely enjoy getting into the weeds of customers' issues and finding both short and long term solution to problems\n\n* Are observant, paying attention to how the product and process works and proactively flagging and fixing issues where necessary\n\n* Have excellent analytical skills. You're able to interpret data and use information to make decisions\n\n\n\nApplication Instructions (Read carefully)\n\n* \n\nClick the Apply Now button to go to the application form, and answer the application question.\n\n\n* \n\nApplication deadline is 11:59 pm WAT on 17th October, 2021\n\n\n* \n\nIn your cover letter, please take care to explain how your professional and personal experiences have set you up to thrive in this role. This is important. We find that while unsuccessful applicants tend to simply summarize their CV, successful applicants are able to clearly articulate how their background makes them uniquely suited for this role.\n\n\n\nApplication Deadline\n\n17th October, 2021 at 11:59PM\n\n\nQuestions? Please contact Olaseike at [email protected].\n\nPaystack is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We’re committed to providing employees with a work environment that is progressive and open-minded. Our employment philosophy is to hire the best people and empower them to do the best work of their lives. Employment decisions are based on business needs and individual merit without regard to race, color, religion, ethnicity, sexual orientation, nationality, marital status, gender or age. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Ops, Travel, Excel and Non Tech jobs that are similar:\n\n $70,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

We’re looking for a user-oriented, technically savvy product manager to help us build better offerings to operators who want insight into the performance of Auth0. The product manager for operator experience will understand the use cases, challenges, and opportunities around bringing actionable transparency to Auth0’s customer logs and overall support experience. They’ll bring opinions about what makes troubleshooting an intuitive and facile activity, rather than a tedious and frustrating one. They will have familiarity with the commercial monitoring and analytics ecosystem and be able to craft a vision about how Auth0 can integrate with operator toolchains.\n\n\n\n\nIn the first 6 months you will:\n\n\n\n\n* Create and socialize a product strategy for enhancing Auth0’s operational troubleshooting, help, and support experience\n\n* Develop a product backlog oriented around the specific concerns of operators, prioritizing opportunities that will improve transparency and delight these users\n\n* Research and establish a point of view on behalf of Auth0 about our place in the operations toolchain, including evaluating possible integrations\n\n\n\n\n\n\n\n\n\n\nYour ongoing responsibilities will include:\n\n\n\n\n* Conduct product research and discovery related to new product opportunities\n\n* Analyze and synthesize signals from multiple sources: users, Auth0 field teams, market data, competitive analysis, and others\n\n* Define the near and long-term strategy for your product area and socialize it with stakeholders\n\n* Work daily as a member of a dedicated team with engineering and design, organized around a shared mission\n\n* Develop and test product hypotheses, working in a lean and iterative way\n\n* Seek feedback directly from customers during discovery and in early access/beta stages -- frequent customer contact is expected for all our product managers\n\n* Define and track KPIs and success metrics for your product area\n\n* Measure the performance of existing features in your product domain and carefully manage its surface area\n\n* Work with cross-functional partners in Product Marketing and our field teams to enable successful feature launches\n\n* Create assets to guide product development work (framing documents, user story maps, opportunity canvases, stories for implementation)\n\n\n\n\n\n\n\n\n\n\nAbout You:\n\n\n\n\n* Have 3+ years as a software product manager, preferably in a startup environment, with a minimum of 5 years working in the tech industry\n\n* Love the work of identifying and deeply understanding customer problems\n\n* Have empathy for users and seek their input at all stages of the product lifecycle\n\n* Are a champion for collaborative, iterative product discovery, and embrace your role as a member of a cross-disciplinary team\n\n* Have experience working with cloud-based monitoring and analytics services\n\n* Understand the customer support request workflow, from learning and troubleshooting to ticket creation\n\n* Have a degree of technical fluency that allows you to communicate with and understand your target audience (operators / sys admins)\n\n* Know how to make the complex approachable for users at all skill levels\n\n* Like to get your hands dirty and use the products you build daily\n\n* Have exposure to lightweight product development methods such as user story mapping or rapid prototyping\n\n* Are great at communicating with people at all levels, with varied backgrounds\n\n* Are self-motivated and comfortable working remotely\n\n* Can travel domestically or internationally when required (15% or less)\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Executive, Travel and Marketing jobs that are similar:\n\n $70,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n