## The Role and Who We’re Looking For\n\nGreenback Expat Tax Services is a company that specializes in preparing tax returns for Americans living overseas. We are a highly energetic, positive, resourceful team working virtually across the globe. We believe that executional excellence is key to success. We are currently seeking a talented, passionate, enthusiastic Customer Support Champion to join our team. As a business, our DNA and core are about excellence in customer experience plus we’re in a big period of growth for the business, so we see this role as one of the most integral ones on our team.\n\nThe role has two critical and interrelated, but distinct responsibilities. You need to be passionate, experienced, and talented at both.\n\n**Customer Care:**\n\nWe call this role a “customer champion” for a reason-your role is to be the customer advocate and champion for our business. Good customer service seeks to understand a customer’s situation and help them resolve that situation at the first point of contact. Great customer service seeks to resolve that customer’s need and translate that need back to the business to ensure that we improve sometimes in tiny ways and avoid any customer having a similar confusion moving forward. Incredible customer service does not just that but seeks to listen to what’s not being said, read between the lines, and take that back to make the experience better for that customer and every one after that one. We believe our customers deserve incredible customer care. So, if you do too, and you love to help people, can’t stand the idea of anyone ever being confused, or have anything other than a surprisingly delightful experience working with us, we’d love for you to apply.\n\n**Sales:**\n\nIn the same way that we care deeply about customer experience, we also understand that in order to win that business, we need to earn the trust of prospective customers. That’s not easy (nor should it be!). We know that when someone starts the process of engaging a tax preparer, they may feel anxious, they may feel frustrated, and they may dread the process. Taxes aren’t at the top of their list, and they need us to make it easy for them, but also make them feel confident that we are in control of their tax needs. The right salesperson doesn’t just answer a question but helps to really explain and articulate what makes Greenback special and why we’re a great fit compared to other alternatives. The right salesperson can speak intelligently about taxes, about how we work, about the strength of our accountant team, and do so in a genuine, non-pushy way. Timeliness, appropriate feedback, good knowledge of the industry as well as our internal process are all critical to the role.\n\nLast but certainly not least we’re looking for someone who’s a great fit for our company culture. We’re a small, tight-knit team-all of us working remotely from home offices. We’re growing fast (check us out on the INC 5000 list-woohoo!). We’re obsessive about customer experience, believe that planning is the key to success, and like to work hard and make things happen-but also live our lives outside of the (home) office too! We’re looking for someone who is confident, reliable, an excellent communicator loves working in a fast-paced team, and is able to get things done with minimal supervision (we don’t like looking over your shoulder and don’t think you’d like that either).\n\n## Key Skills Needed\n\n* Excellent communication skills (does that go without saying?). You will mostly be speaking with people via email (80%), with some phone calls (20%). You need to be able to read between the lines and craft messaging that is warm, friendly, professional and really meets the need of the specific demands of that email interaction.\n* The ability to convert warm leads at a high volume by setting proper expectations, providing thoughtful responses, and clearly outlining the next steps.\n* Ability to identify opportunities to add value by monitoring industry changes, trends, and customer needs.\n* Use analytics to manage and measure your success, know where to put additional effort, and prioritize. That means you need to be someone who can manage targets, metrics, and can analyze these metrics, understand what they mean, and make good decisions as a result.\n* Excellence in execution: Attention to detail and ability to keep organized/juggle multiple things at once. We’re a seasonal business, so there are times when our inboxes are on fire! This is part of the role and being organized, handling stress well, and being able to juggle high-demand situations comes with the territory.\n* We don’t expect you to be an accountant, but you will need to learn and become a subject matter expert on US expat taxes.\n\nBonus: current or former expat, or someone who appreciates or gets excited about the expat life.\n\nTime zone: we’re looking for someone who is in a fixed time zone. We’re not looking for long-term travelers/people who aren’t in the same time zone most of the year.\n\n## What We Offer\n\n* The opportunity for you to work with highly talented, communicative, make-it-happen people who also love adventure.\n* We have an excellent benefits package that includes a 401k plan (with a 6% company match).\n* Medical, vision, and dental coverage as well as a short-term disability!\n* Annual team trip (last year: San Diego, 2019: Playa del Carmen, Mexico).\n \n\nPlease mention the word **COMPACTLY** when applying to show you read the job post completely (#RMy4yMC4yMzkuMjEx). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $30,000 — $60,000/year\n \n\n#Location\nRemote in Asia / Hong Kong, South Africa, Europe, or New Zealand

## Now Hiring: Remote Customer Support Champion\n\n📈 401K Plan\n❗ Hiring Multiple\n🌴 Company Retreats\n🗺 Anywhere in the World\n👪 Insurance and Benefits\n💰 Competitive Salary & Perks\n\n\n## The Role and Who We’re Looking For:\n\nGreenback Expat Tax Services is a company that specializes in preparing tax returns for Americans living overseas. We are a highly energetic, positive, resourceful team working virtually across the globe. We believe that executional excellence is key to success. We are currently seeking a talented, passionate, enthusiastic Customer Support Champion to join our team. As a business, our DNA and core are about excellence in customer experience plus we’re in a big period of growth for the business, so we see this role as one of the most integral ones on our team.\n\nThe role has two critical and interrelated, but distinct responsibilities. You need to be passionate, experienced, and talented at both.\n\n**Customer Care:**\n\nWe call this role a “customer champion” for a reason-your role is to be the customer advocate and champion for our business. Good customer service seeks to understand a customer’s situation and help them resolve that situation at the first point of contact. Great customer service seeks to resolve that customer’s need and translate that need back to the business to ensure that we improve-sometimes in tiny ways-and avoid any customer having a similar confusion moving forward. Incredible customer service does not just that but seeks to listen to what’s not being said, read between the lines and take that back to make the experience better-for that customer and everyone after that one. We believe our customers deserve incredible customer care. So, if you do too, and you love to help people, can’t stand the idea of anyone ever being confused, or have anything other than a surprisingly delightful experience working with us, we’d love for you to apply.\n\n**Sales:**\n\nIn the same way that we care deeply about customer experience, we also understand that in order to win that business, we need to earn the trust of prospective customers. That’s not easy (nor should it be!). We know that when someone starts the process of engaging a tax preparer, they may feel anxious, they may feel frustrated, and they may dread the process. Taxes aren’t at the top of their list, and they need us to make it easy for them, but also make them feel confident that we are in control of their tax needs. The right salesperson doesn’t just answer a question but helps to really explain and articulate what makes Greenback special and why we’re a great fit compared to other alternatives. The right salesperson can speak intelligently about taxes, about how we work, about the strength of our accountant team, and do so in a genuine, non-pushy way. Timeliness, appropriate feedback, good knowledge of the industry as well as our internal process are all critical to the role.\n\nLast but certainly not least we’re looking for someone who’s a great fit for our company culture. We’re a small, tight-knit team-all of us working remotely from home offices. We’re growing fast (check us out on the INC 5000 list-woohoo!). We’re obsessive about customer experience, believe that planning is the key to success, and like to work hard and make things happen-but also live our lives outside of the (home) office too! We’re looking for someone who is confident, reliable, an excellent communicator loves working in a fast-paced team, and is able to get things done with minimal supervision (we don’t like looking over your shoulder and don’t think you’d like that either).\n\n## Key Skills Needed:\n\n- Excellent communication skills (does that go without saying?). You will mostly be speaking with people via email (80%), with some phone calls (20%). You need to be able to read between the lines and craft messaging that is warm, friendly, professional and really meets the need of the specific demands of that email interaction.\n- The ability to convert warm leads at a high volume by setting proper expectations, providing thoughtful responses, and clearly outlining the next steps.\n- Ability to identify opportunities to add value by monitoring industry changes, trends, and customer needs.\n- Use analytics to manage and measure your success, know where to put additional effort, and prioritize. That means you need to be someone who can manage targets, metrics, and can analyze these metrics, understand what they mean, and make good decisions as a result.\n- Excellence in execution: Attention to detail and ability to keep organized/juggle multiple things at once. We’re a seasonal business, so there are times when our inboxes are on fire! This is part of the role and being organized, handling stress well, and being able to juggle high-demand situations comes with the territory.\n- We don’t expect you to be an accountant, but you will need to learn and become a subject matter expert on US expat taxes.\n- Bonus: current or former expat, or someone who appreciates or gets excited about the expat life.\n- Time zone: we’re looking for someone who is in a fixed time zone. We’re not looking for long term travelers/people who aren’t in the same time zone most of the year.\n\n## What We Offer:\n\n- The opportunity for you to work with highly talented, communicative, make-it-happen people who also love adventure.\n- We have an excellent benefits package that includes a 401k plan (with a 6% company match).\n- Medical, vision, and dental coverage as well as a short-term disability!\n- Annual team trip (last year: San Diego, 2019: Playa del Carmen, Mexico). \n\nPlease mention the words **FINAL FLOCK AUGUST** when applying to show you read the job post completely (#RMy4yMC4yMzkuMjEx). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $40,000 — $60,000/year\n
\n\n#Benefits\n 🏔 Company retreats\n\n
\n\n#Location\nWorldwide

## Now Hiring: Remote Customer Support Champion\n- 📈 401K Plan\n- 🌴 Company Retreats\n- 👪 Insurance and Benefits\n- 🗺 Anywhere in the United States\n## The Role and Who We’re Looking For:\nGreenback Expat Tax Services is a company that specializes in preparing tax returns for Americans living overseas. We are a highly energetic, positive, resourceful team working virtually across the globe. We believe that executional excellence is key to success. We are currently seeking a talented, passionate, enthusiastic Customer Support Champion to join our team. As a business, our DNA and core are about excellence in customer experience plus we’re in a big period of growth for the business, so we see this role as one of the most integral ones on our team.\nThe role has two critical and interrelated, but distinct responsibilities. You need to be passionate, experienced, and talented at both.\n**Customer Care:\n**\nWe call this role a “customer champion” for a reason-your role is to be the customer advocate and champion for our business. Good customer service seeks to understand a customer’s situation and help them resolve that situation at the first point of contact. Great customer service seeks to resolve that customer’s need and translate that need back to the business to ensure that we improve-sometimes in tiny ways-and avoid any customer having a similar confusion moving forward. Incredible customer service does not just that but seeks to listen to what’s not being said, read between the lines and take that back to make the experience better-for that customer and everyone after that one. We believe our customers deserve incredible customer care. So, if you do too, and you love to help people, can’t stand the idea of anyone ever being confused, or have anything other than a surprisingly delightful experience working with us, we’d love for you to apply.\n**Sales:\n**\nIn the same way that we care deeply about customer experience, we also understand that in order to win that business, we need to earn the trust of prospective customers. That’s not easy (nor should it be!). We know that when someone starts the process of engaging a tax preparer, they may feel anxious, they may feel frustrated, and they may dread the process. Taxes aren’t at the top of their list, and they need us to make it easy for them, but also make them feel confident that we are in control of their tax needs. The right salesperson doesn’t just answer a question but helps to really explain and articulate what makes Greenback special and why we’re a great fit compared to other alternatives. The right salesperson can speak intelligently about taxes, about how we work, about the strength of our accountant team, and do so in a genuine, non-pushy way. Timeliness, appropriate feedback, good knowledge of the industry as well as our internal process are all critical to the role.\nLast but certainly not least we’re looking for someone who’s a great fit for our company culture. We’re a small, tight-knit team-all of us working remotely from home offices. We’re growing fast (check us out on the INC 5000 list-woohoo!). We’re obsessive about customer experience, believe that planning is the key to success, and like to work hard and make things happen-but also live our lives outside of the (home) office too! We’re looking for someone who is confident, reliable, an excellent communicator loves working in a fast-paced team, and is able to get things done with minimal supervision (we don’t like looking over your shoulder and don’t think you’d like that either).\n## Key Skills Needed:\n- Excellent communication skills (does that go without saying?). You will mostly be speaking with people via email (80%), with some phone calls (20%). You need to be able to read between the lines and craft messaging that is warm, friendly, professional and really meets the need of the specific demands of that email interaction.\n- The ability to convert warm leads at a high volume by setting proper expectations, providing thoughtful responses, and clearly outlining the next steps.\n- Ability to identify opportunities to add value by monitoring industry changes, trends, and customer needs.\n- Use analytics to manage and measure your success, know where to put additional effort, and prioritize. That means you need to be someone who can manage targets, metrics, and can analyze these metrics, understand what they mean, and make good decisions as a result.\n- Excellence in execution: Attention to detail and ability to keep organized/juggle multiple things at once. We’re a seasonal business, so there are times when our inboxes are on fire! This is part of the role and being organized, handling stress well, and being able to juggle high-demand situations comes with the territory.\n- We don’t expect you to be an accountant, but you will need to learn and become a subject matter expert on US expat taxes.\nBonus: current or former expat, or someone who appreciates or gets excited about the expat life.\n- Time zone: we’re looking for someone who is in a fixed time zone. We’re not looking for long term travelers/people who aren’t in the same time zone most of the year.\n## What We Offer:\n- The opportunity for you to work with highly talented, communicative, make-it-happen people who also love adventure.\n- We have an excellent benefits package that includes a 401k plan (with a 6% company match).\n- Medical, vision, and dental coverage as well as a short-term disability!\n- Annual team trip (last year: San Diego, 2019: Playa del Carmen, Mexico). \n\nPlease mention the words **CINNAMON BOAT UNHAPPY** when applying to show you read the job post completely (#RMy4yMC4yMzkuMjEx). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n
\n\n#Benefits\n 🏔 Company retreats\n\n
\n\n#Location\nUnited States

Are you an inspirational, forward-thinking, people-centric, and customer-centric seasoned support leader? Do you excel at transforming vision and strategy into results? Have you led other support organizations to achieve next level of excellence during the growth phase of the business life cycle? Are you pragmatic with an unshakable focus on strategy, execution, and results?\n\nIf you answered yes to these questions, we are sure this position will sound super exciting to you. 🤩\n\nKeep reading for more details! 📝\n# Become Our New Head of Customer and Technical Support!\nAs the Head of Customer and Technical Support, you will lead the strategy and execution for our customer support and technical support groups to deliver an exceptional customer experience and lower customer effort while empowering our customers to easily and quickly gain the benefits of our products.\n\nWP Media is the French company behind successful WordPress plugins like WP Rocket and Imagify. WP Rocket is the premium caching plugin for WordPress used by +1,000,000 websites and +120,000 customers worldwide. Our plugin makes sites go at the speed of light in just a few clicks. Imagify is our free image optimization service, including a free WordPress plugin: we have already optimized more than 2,000,000,000 images! 😲\n\nYou will join and lead our remote, global team, covering AMER and EMEA regions. To facilitate this international teamwork, you live or work in a time zone between UTC+2 to UTC-5. We are so curious to know which new country will be added to our distributed team map! 🌍\n# What Your Mission Will Be:\nLead and serve our customers and Support people to deliver an exceptional customer experiences and lower customer effort while empowering our customers to easily and quickly gain the benefits of our products.\n# What You Will Be Responsible For:\nHere is a list describing the focal areas you'll be responsible for in this role (*do you happen to like making lists? So do we!*):\n\nYou will lead our global Customer and Technical Support strategy and execution to:\n* Customer-focused\n * Deliver an exceptional customer experience with lower customer effort that makes it easier and faster for them to gain the benefits of our products\n * Embrace a “customer centric” view of the end-to-end experience across all support channels and across the full support life cycle\n * Be the Voice of the Customer and advocate for customers\n\n* People Leadership\n * Hire, retain, nurture, coach, and empower customer-centric Support people who excel at serving our customers and achieving our mission and objectives\n * Push decision making down to those closest to the problem and/or customer\n * Actively coach and empower the management team, growing their leadership and management expertise, and coaching them to better serve their people and our customers\n * Champion continuous learning and professional development\n * Create a sense of psychological safety within the department\n * Keep your teams' morale, health, and happiness high\n\n* Operations Leadership\n * Simplify and optimize support operations to effectively, efficiently, and fiscally deliver and scale without significantly increasing headcount\n * Drive quarterly OKRs\n * Ensure operational readiness today, tomorrow, and long into the future\n * Develop the right set of analytics that\n * provide real insights into key aspects of Support operations\n * act as a compass to guide and ensure your department is moving towards our objectives\n * Embrace an "innovation mindset" to experiment with new technologies and ways of working that result in increased operating efficiencies, effectiveness, and team happiness\n * Champion continuous improvement\n\n* Partner with:\n * Work cross-functionally across the business with product, engineering, marketing, and others to deliver feedback, inform the value proposition, and ensure the overall experience is seamless and focused on the customer’s needs\n * Executive team to share insights and expertise in the formulation of vision, strategy, and OKRs\n\n# What Do You Need To Excel at This Job:\nHere is a short list of the key attributes you'll need to excel in this role:\n\n* You are an exceptional servant leader\n* You empower your people\n* You are a team builder\n* You are an operations architect and optimizer\n* You are a performance and excellence maximizer\n* You get the *right* things done\n* You deliver the *right* results\n* You are fiscally pragmatic\n\n**Seasoned support leader with proven success.**\n\nYou have years of related leadership experience in customer-facing *technical* support in a B2C software or technology product company. You've successfully led cross-functional, globally distributed department of at least 20 people. Over the years of your career, you've amassed breadth and depth in what it takes for a support organization to deliver exceptional customer experiences and lower customer effort while empowering our customers to easily and quickly gain the benefits of our products.\n\n**Servant leader.**\n\nYour philosophy of leadership aligns to the servant leader style. You believe your role is to serve our customers and Support people. We value empowered people and teams. As a servant leader, you actively push decision making down to those closest to the problem and/or customer and actively coach people to develop their decision making superpowers.\n\n**People empowerer. Team builder.**\n\nYou know that to create customer happiness, you start with happy, high-performance support people and teams. You are a proven and exceptional people empowerer and team builder. You are an outstanding and effective coach. You serve your people by actively developing and coaching them as well as creating opportunities for each person to continuously learn, improve, and grow. You create a sense of psychological safety for your people. You excel at recruiting and retaining top high performing talent.\n\n**Unshakeable focus on execution, results, and strategy.**\n\nYou possess an unshakeable focus on execution, results, and strategy. Your eyes are focused on the vision of where we are going while your feet are firmly planted in daily to ensure your people are on course and moving towards that vision and the results we must achieve.\nYou are data-driven and masterful at developing the right set of metrics. You know that the right set of metrics is your compass that are a compass, helping everyone to know if we are on track.\n\n**Stellar communication skills.**\n\nYou present complex information to audiences ranging from cross-functional leads to executives and leave them informed and inspired.\n\n**Operations and performance maximizer.**\n\nThrough the years, you've refined your operational approach to maximize performance and excellence. You get the *right* things done and deliver the right results. You leverage OKRs to focus on and achieve those right things and results. You have an eye for identifying and removing friction from the support process (e.g. developing and implementing internal service tooling to automate processes).\n\n**Tune and refine, rather than redesign.**\n\nYou are agile, building on top of what exists and is already working well. You tune and refine, adapting for your new company, organizational design, department, and teams. You know that big sweeping changes are disruptive and costly. You opt to take baby steps.\n\n**Champion continuous learning and improvement.**\n\nYou advocate and champion continuous learning and improvement. You see mistakes, bad ratings, and missteps as opportunities to learn, improve, and grow. You encourage everyone around you to embrace these principles as part of your strategy to achieve results and better serve our customers.\n\n**Being Yourself.**\n\nThe WP Media team is diverse and composed of people from all over the world. Respect, collaboration, and inclusivity are some of our core values (*more on this below*). Every day of work is an exciting opportunity to get in touch with fantastic people who will enrich your cultural and professional background.\n\n**Proficient knowledge of English.**\n\nEmpathetic and collaborative communication is key: you are comfortable writing, speaking, and listening in English with technical and non-technical teammates.\n\n## Do you want to know a few other things we appreciate about our candidates? Don’t worry if you don’t have experience in any of these areas. We’ll teach you.\n\n* Previous freelance or remote job experience.\nSlack will be your virtual office, where all the life of the company takes place.\n\n* Know web performance.\nYou have experience with web performance optimization. You know how to measure page load speeds. You understand caching. Terms like gzip, preload, minify, and lazyload are not foreign to you. You know the difference between PageSpeed score and page load time. If you don’t know, we’ll teach you.\n\n* Love for cats or Corgis! 😸🐶\nWhat would our working days be without our four-legged friends?\n\n# What Else You Should Know About Our Company: WP Media\nFounded in 2014 in the beautiful Lyon, France, [WP Media](http://wp-media.me/) is an equal opportunity employer with a distributed team of +35 teammates living around the world.\n\n\n\n# Do We Share the Same Values?\n**Mutual respect**, **collaboration**, and **inclusivity**.\n\nThese are the fundamental values that support our life as a team.\n\n**Healthy balance between work and private life**.\n\nWe encourage our employees to enjoy their family and their hobbies with flexible working hours and minimum vacation policy (you should take a *minimum* of 5 weeks per year: really, we don’t count them!).\n\n\n\n**We care about the work you do, not about the hours you sit at your desk.**\n\nYou can organize your working day with flexible working hours. There are no time cards to stamp, just customers to make happy and friendly teammates to work with!\n\n**Transparent culture.**\n\nWe have a [public salary grid](https://wp-rocket.me/blog/our-salary-grid-is-now-public/). Once a year, when the company does well, we **share our profits** with the team in the form of bonuses.\n\n**We like to see each other in person whenever possible.**\n\nEvery year, we organize a trip with the whole team and **spend a week of coworking and fun activities together**.\n\nTo give you an idea, so far we have traveled to Spain, Portugal, and Mexico:\n\n\nNow that we've told you so much about us, it's your turn. 😉\n\nLet us know why you would like to become **our Head of Customer and Technical Support** and why you think you are the person we are looking for.\n\nWe can’t wait to receive your application! 🌟 \n\nPlease mention the words **SWEAR HAPPY ANCHOR** when applying to show you read the job post completely (#RMy4yMC4yMzkuMjEx). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n
\n\n#Benefits\n 🌎 Distributed team\n\n
\n\n#Location\nWorldwide

\nABOUT US & THE ROLE:\n\nWe're looking for a Director of Customer Support responsible for developing and delivering the strategy that ensures our customers are successful on our platform. This role will lead and grow a high-powered, 24/7 support team, ensuring the team goes above and beyond to provide five-star, concierge-level support for our customers.\n\nReporting to the CEO, the Director of Customer Support will lead the Customer Support function and its teams that make up a core pillar of Pressable’s brand known for delivering an amazing 99% customer experience across every interaction. \n\nPressable is a new breed of technology company: one-part WordPress managed hosting and one-part services innovation empowering small agencies to giant clients to scale their business on the WordPress platform. Pressable’s platform enhances WordPress with developer tools, cloud management, security, and analytics, so that companies can build and deploy their digital experiences faster than ever.\n\nPressable is owned by Automattic, the brand behind WordPress.com, WooCommerce, Jetpack, WordPress VIP and many others.  Founded in 2010, Pressable follows Automattic’s distributed team model with employees all over the world.  We engage the most brilliant minds regardless of location and give them the best resources to perform the finest work of their careers. \n\nDAY TO DAY RESPONSIBILITIES:\n\n\n* You'll lead, build, and develop strategies for our 24x7 Customer Support teams \n\n* Support our growth and onboarding initiatives through world-class customer experience by improving our SLAs, customer satisfaction, and NPS scores, and evaluating and implementing new support channels\n\n* Implement processes and strategies to help customers in their journey and ensure the different teams can scale with the growing customer base\n\n* Develop the right set of analytics to provide business insights into product quality and product adoption and help measure customer & product satisfaction\n\n* Improve our support tooling strategy that drives customer experience and agent productivity\n\n* Focus on lifetime value to ensure that we’re building the set of services to support our customers as their needs grow and become more complex\n\n* Work cross-functionally across the business with product, engineering, marketing, and others to deliver feedback, inform the value proposition, and ensure the overall experience is seamless and focused on the customer’s needs\n\n\n\n\nYOU HAVE:\n\n\n* 5+ years experience in customer support, technical account management or customer success with at least 3+ years with a track record of success as a customer support leader at a SaaS, professional IT services company, or enterprise software company\n\n* Current knowledge of industry trends in Customer Support including best practices, and progressive, cutting edge CRM and Support tools\n\n* An eye for identifying and removing friction from the support process (e.g. developing and implementing internal service tooling to automate processes)\n\n* Expertise in support operations and measuring success via customer support metrics and KPIs\n\n* Recruited top high performing talent and retained them while growing their careers with the company\n\n* A solid foundation in WordPress, its inner workings, common issues, community, and proper use cases is considered a big plus.\n\n* A proficient understanding of Web/Mobile/Infrastructure app development & architecture\n\n* Experience with highly technical and demanding customers who are running critical production workloads and demand enterprise performance from their vendors’ product and services.\n\n* Stellar communication skills - you can present complex information to audiences ranging from cross functional leads to executives and leave them informed and inspired.\n\n\n\n\nPERKS & BENEFITS OF JOINING PRESSABLE\n\n\n* Health Benefits (99% Paid Employee Medical, Dental, and Vision)\n\n* Matching 401(k) \n\n* Life and Disability Insurance (100% Paid Life, & LTD)\n\n* Work from home with home office setup and coworking allowances\n\n* Open vacation policy (no set number of days per year) \n\n* Hardware and software, books or conferences that promote continued learning\n\n\n\n\nDIVERSITY & INCLUSION AT PRESSABLE\n\nDiversity and Inclusion is a priority at Pressable. We want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups, and we require unconscious bias training for our hiring teams.\n\nWe may invite applicants to complete a limited-time paid trial as part of the hiring process. A trial is a shared opportunity for our team and the applicant to get experience working together to see if we’re the right fit. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Executive and Cloud jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nIdio an Episerver Company is a VC-backed SaaS business whose primary goal is to improve the sales pipeline of its clients using on-demand recommendations uniquely personalized to each visitor. Following significant growth over the last few years the business is expanding, and looking to increase the size of the technical support team. That’s where you come in!\n\nWe are looking to bring on a remote mid to senior level developer with a solid understanding of browser-based JavaScript and deployment best practices. You would be joining as the senior member of a small team with the aim of decreasing the time taken to turn-around tasks through both sharing of technical expertise and direct contributions to the codebase. There’s a lot of freedom to the role for the right candidate with potential to reform how code is built and shipped within your team, as well as branching out into other aspects of the product and company with opportunity for advancement.\n\nYou would also be responsible for assisting with general problem diagnosis and triage, and escalating tasks to the appropriate team when outside your team’s purview. This would consist of collaborating with both the core engineering team and R&D dept. In addition you would be working closely with the non-technical accounts team, to resolve client issues together in order to meet SLA requirements. \n\nThere would also be occasional visits to our office in Midtown Manhattan on an as needed basis. \n\nAs a Senior Javascript Technical Support Engineer you will:\n\n • 5+ years of experience in a software development role \n\n• Expert knowledge of Web technologies, HTML, CSS and Javascript \n\n• Excellent problem solving and communication skills \n\n• Attention to detail \n\n• Good time management skills\n\n• Previous experience in a (Level 3) support role \n\n• Experience of JavaScript deployment/transpilation pipelines and/or deployment \n\n• Familiarity with ticket management systems \n\n• MSc/BSc degree in IT/CS or relevant field \n\n• Experience in the MarTech / Analytics industry \n\n• Scripting knowledge (Python, Bash/Sh, Perl, Ruby) \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, Senior, Engineer, Customer Support, CSS, Sales and SaaS jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

We're hiring a Customer Advocate to join our support team. Your job will not only be to handle incoming technical support requests but to also proactively look for ways to make our customers happy and to empower and educate them to build better businesses.\n\nBaremetrics provides analytics and tools that, for many business owners, can be overwhelming if they haven't had to interact with these metrics before, so your job will be to help them both understand and use the tools better, while answering questions along the way.\n\n**Some things you'll be responsible for**\n* Email, live chat and social support\n* Proactive outreach to existing customers\n* Synthesizing customer problems into bug tickets for the engineers\n* Building out our help docs\n * Creating how-to's and tutorials for using our product\n* Gaining insights into how businesses on Baremetrics use (and want to use) our service\n\n**Requirements**\n* Love interacting with people\n* Enjoy writing and are able to do it in a clear and concise manner\n* Enjoy talking about technical concepts, and would be comfortable explaining how Baremetrics and SaaS metrics work\n* Empathize with users and can see through their questions to quickly grasp the issues they’re facing\n* Enjoy solving open-ended problems\n* Love constantly learning and re-learning a changing technical product\n* Familiarity with SaaS metrics and small business in general\n\n**Benefits**\n* Work from anywhere (we're 100% remote)\n* Minimum vacation policy\n* Competitive salary\n* Bonus structure\n* Flexible work hours\n* Full health, vision & dental insurance for you and your family\n* Annual company meetups\n* Kindle Paperwhite + Unlimited Books\n* Monthly "remote stipend" that you can use for anything \n\nPlease mention the words **LEMON CARGO PROPERTY** when applying to show you read the job post completely (#RMy4yMC4yMzkuMjEx). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Customer Support and Non Tech jobs that are similar:\n\n $50,000 — $90,000/year\n
\n\n#Benefits\n 🦷 Dental insurance\n\n
\n\n#Location\nWorldwide

\nTechnical Customer Success Manager \n\nLocated in London, Berlin or New York \n\nOur mission is to empower people and companies to use data to do transformative things. We provide technology and services that enables our users to collect the data that they want, use that data to surprise and delight their customers, and transform their business. Snowplow has grown significantly this last year and is set to do the same in 2018. In order to continue providing the best possible experience for our customers, we are now looking for our first Technical Customer Success Manager to help with all aspects of the post-sales relationship. \n\nThe Opportunity:\n\nAs a Technical Customer Success Manager, you'll be responsible for (i) identifying and understanding what individual clients are looking to achieve with their data, (ii) support them realising those goals, (iii) help them identify other opportunities to use data and execute on those. This isn’t your average Customer Success position and will require deep technical understanding of our product, our customer’s technical landscape and how those two will align.\n\nYou'll be working closely with other teams within Snowplow to deliver our users the best possible service including our Support, Services, Product, Marketing and Sales teams. As our first Technical Customer Success Manager, you'll have the opportunity to define, shape and grow this new and critical team within the broader context of Snowplow.\n\nThe environment you’ll be working in:\n\nOur culture is one of autonomy, transparency and collaboration. As part of this culture, we believe that smart people should be empowered to work however suits them best so we let you do just that. We offer the flexibility to work remotely or in the office, and we don’t pay too much attention to the hours you’re glued to your desk (be that virtual or physical), it’s about the work that you get done. Over half of our current workforce are dotted all around the world, which we love and are keen to continue supporting as we grow. \n\nWhat you’ll be doing:\n\n\n* Identify customer goals and ensure these are being met throughout lifecycle with a focus on resolving any key pain points  \n\n* Build and maintain trusted relationships with our customers by developing a deep understanding of their business and aligning our product offering to their needs\n\n* Own the onboarding & implementation process for new customers \n\n* Prevent churning of accounts and optimise retention through training, workshops and continued education of our product \n\n* Proactively analyse product usage and offer tailored advice to drive product innovation and activate customers to higher levels of usage \n\n* Track and monitor customer accounts to uncover any upsell opportunities for our Sales team to pursue \n\n* Work collaboratively with other teams such as Tech Ops, Support & Engineering to solve any customer queries/issues \n\n\n\n\nWhat you bring to the team:\n\n\n* Min 3 years in a technical account management, customer success or consulting role, preferably in the data analytics space\n\n* Degree in analytically rigorous field or equivalent industry-related experience \n\n* Able to confidently and clearly communicate complex concepts to customers with sophisticated understanding of data \n\n* Strong interpersonal skills and desire to build lasting relationships with customers, as well as colleagues \n\n* Demonstrable experience leveraging data to drive product usage, identify upsell opportunities and prevent churn \n\n* Flexible, innovative and collaborative approach\n\n* Self-starter and able to prioritise \n\n* Process-oriented and strategic thinker \n\n\n\n\nWhat you’ll get in return:\n\n\n* Competitive package based on experience\n\n* 25 days holiday a year plus bank holidays\n\n* The freedom to work wherever suits you best\n\n* Two fantastic company away-weeks a year\n\n* Working alongside a strong and talented team\n\n\n\n\nOffice-specific:\n\n\n* Convenient central Shoreditch location\n\n* Continuous supply of Pact coffee\n\n* Regular mystery events\n\n* MacBook and 5K 27” screen \n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Executive, Education, Marketing, Stats and Sales jobs that are similar:\n\n $72,500 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

Forecastly, a fast-growing inventory management platform for Amazon sellers, is seeking a Product Marketing Manager to help accelerate our growth.\n\nDo you have incredible communication skills? Do you have a way with words? Do you constantly feel a need to always be learning? Are you up for a challenge where you are rewarded for success? Yeah? Let’s talk.\n\n### The Position\nWe’re looking for someone to help us scale the Forecastly customer success department. This team member will have the unique opportunity to be a key player at a fast-growing remote SaaS startup. In the Customer Sucess Manager role, you will be responsible for building and executing customer success programs to increase user engagement.\n\nYou’ll be directly responsible for educating new users about proper inventory management techniques and best practices for maximizing the ROI from Forecastly. You’ll also be assisting users with questions and problems they have while using the software. This role requires frequent communication with the other Forecastly team members about bugs and new feature requests we receive.\n\nThis role requires outstanding written and verbal communication. You’ll be doing frequent trainings via video chat and webinars, which means your “bright” personality should shine on camera.\n\nThis a full-time remote position (US-preferred), which may require occasional travel for conferences and team meetups.\n\n**IMPORTANT: Please apply directly on our site: [https://www.forecast.ly/join-forecastly-team/](https://www.forecast.ly/join-forecastly-team/)**\n\n### Responsibilities\n- Build and implement customer onboarding strategy\n- Write and edit customer portal help articles\n- Conduct small group webinars for user training\n- Create and edit user training videos\n- Assist with customer support cases\n- Design and implement new ideas to reduce customer churn\n- Track all onboarding progress using standard analytics platforms\n- Regularly report on progress to the team\n\n### Qualifications\n- Have excellent written and verbal communication\n- Be extremely hardworking and self-motivated\n- Be willing to experiment and try anything and everything to hit specific, measured goals\n- Be outgoing, creative and innovative\n- Amazon marketplace selling or inventory management experience is a plus, but certainly not required\n\n**IMPORTANT: Please apply directly on our site: [https://www.forecast.ly/join-forecastly-team/](https://www.forecast.ly/join-forecastly-team/)** \n\nPlease mention the words **CRASH SAIL STADIUM** when applying to show you read the job post completely (#RMy4yMC4yMzkuMjEx). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Executive, Video, Amazon, Travel, Marketing and SaaS jobs that are similar:\n\n $70,000 — $100,000/year\n

\nSupport Engineer\nLondon/Remote (UTC+0 - UTC+1)\n\nOur Managed Service offering has grown significantly over the last year, and we now orchestrate and monitor the Snowplow event pipeline for over 100 customers, many of them processing billions of events per month. The support that we provide to our customers is a core part of the Managed Service offering, and we strive to provide the best technical support of any analytics vendor.\n\nWe have implemented a full “follow the sun” support model at Snowplow, with our three support engineers working in three well-distributed time zones (Alberta, Canada; Berlin, Germany; Krasnoyarsk, Russia). We are now looking to hire a second support engineer in Europe, in the UTC+0 to UTC+1 time zone range. We can be slightly flexible around this timezone range, but this is not a role for a candidate working nights.\n\nThis is a support engineering role - not a support agent role. We are looking for candidates who can learn, troubleshoot and explain the many complex technical systems that make up the Snowplow offering. We expect you to have an analytical mind, a high level of customer empathy and an enthusiasm for improving processes and systems. Depending on where your passions lie, there is a path from Support Engineering at Snowplow into Account Management, Analytics, Tech Ops or Engineering.\n\nResponsibilities for our fourth support engineer will include:\n\n\n* Handling customer tickets in Zendesk, resolving if possible or escalating further to our Analytics, Tech Ops, Account Management, Engineering or Product teams\n\n* Handling Snowplow job failures in PagerDuty, communicating the failure to our customers and either resolving if possible, or working with the customer and/or Snowplow teams to resolve\n\n* Providing help to the open-source Snowplow community in our Discourse forums\n\n* Working with customers on regular support tasks including: upgrading their Snowplow implementations; sharing security best practices; enabling new Snowplow features for their account\n\n* Creating playbooks, documentation and software to reduce your support workload even as we add more customers to our Managed Service\n\n* Collaborating with Snowplow teams on bug fixes and new features for both our open source projects and our proprietary orchestration and monitoring technology, to make the Managed Service easier to scale\n\n* Providing a daily hand-off of open and ongoing support incidents to the following support shift\n\n\n\n\n\n\nExcellent customer support is at the core of Snowplow’s commercial offering, so in this role you will be working closely with Snowplow co-founders Alex Dean and Yali Sassoon. You will join the support rotation, and take on an agreed number of evening and weekend support hours (compensated). While the ongoing Managed Service support commitment is the first priority, our support engineers will regularly take full days to work on projects that are strategic for the Support team or wider company.\n\nBeing in a European time zone, you will have regular opportunities to interact with the rest of the company, including at Snowplow’s office in London, our company away-weeks and at our various meetups across Europe.\n\nWe’d love to get to know you if:\n\n\n* This role would be a great fit for somebody who has completed an analytically rigorous degree or programming boot camp, or has experience in programming, QA or other automation\n\n* You communicate with clarity and empathy\n\n* You have a broad technical curiosity and proven technical understanding\n\n* Snowplow customers are highly technology- and data-literate, and expect Managed Service support to be responsive, well-informed and always mindful of their business goals\n\n* You have a passion for problem solving\n\n* You will be constantly working with customers and internal Snowplow teams to solve Managed Service problems in as effective, time-efficient and repeatable way as possible - you must love troubleshooting\n\n* You have a mature attitude to security, documentation and process\n\n* Managed Service customers trust us with their event pipelines and AWS accounts - this is a huge responsibility and informs everything we do\n\n\n\n\nWhat you'll get in return:\n\n\n* Competitive package based on experience\n\n* 25 days holiday plus bank holidays \n\n* The freedom to work wherever suits you best \n\n* Two fantastic company away-weeks a year\n\n* Working alongside a talented, innovative team \n\n\n\n\nOffice Specific:\n\n\n* Convenient central Shoreditch location\n\n* Continuous supply of Pact coffee\n\n* Regular mystery events\n\n* MacBook and 5K 27" screen\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support and Stats jobs that are similar:\n\n $80,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nThe Desktop Support Technician, II is responsible for total support and troubleshooting of the Academic Analytics end-user environment and executing device lifecycle management activities including fulfilling, provisioning, deployment, support and asset disposition.  Primary responsibilities will be Tier II issue resolution and support of all desktops, laptops, mobile devices, print services and basic networking.  This position interfaces directly with our coworkers and requires excellent customer service skills as well as technical knowledge.\n\nResponsibilities:\n\n\n* Install, upgrade, support and troubleshoot printers, computer hardware, Windows 10 OS, Mac OS as well as other authorized desktop applications and peripheral equipment.\n\n* Perform general preventative maintenance tasks on computers, laptops, printers, servers and any other authorized peripheral equipment\n\n* Install, diagnose, repair, maintain, upgrade hardware and equipment to ensure optimal performance.\n\n* Troubleshooting and configuration of Apple products\n\n* Take ownership to remedy tickets and problems assigned, accurately record work performed and troubleshoot issues (in person, by telephone or remote access) in a timely fashion\n\n* Provide direct end user assistance to include familiarizing users with basic software, hardware, peripheral device operation\n\n* Secure network by executing security and access policies\n\n* Work with manager to review current policies, procedures and objectives\n\n* Provide technical support to associates who are traveling or conducting meetings\n\n* Aid in security risk assessment of network\n\n* Provide guidance to tier 1 support staff to assist in their learning\n\n* Hardware and Software procurement management\n\n\n\n\n\n* Skills/experience needed:\n\n\n* Proficient in networks\n\n* Windows Server Administrator experience\n\n* Active Directory Administrator experience\n\n* Proficient in network security\n\n* Barracuda experience\n\n* IIS experience\n\n* Proficient in Windows and Mac OS\n\n* Azure experiencenecessary \n\n* Participate in 24x7 on call\n\n* Experience and proficiency with technical support of Sales Force\n\n* Office 365 administration\n\n* 5 years’ experiencedesktop support\n\n* Minimum Bachelor degree or equivalent\n\n* Demonstrates strong customer service skills\n\n* Ability to communicate effectively both in person and over the phone and in writing\n\n\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Non Tech, Mobile, Stats and Sales jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

We're looking for a Technical Support Engineer to join our growing team with the goal of making our customers successful. If you love solving tech problems, enjoy working with all types of customers from around the world (startups to corporations), and love variety, this job has it all.\n\nThe Technical Support Engineer contributes to the team’s mission of making customers successful and enabling them to realize business value, so they remain customers for life. We have high expectations around giving our customers quick, accurate, and awesome support so they can focus on doing what they do best. In addition to answering customer questions, support tasks include leading projects to drive efficiency, documenting knowledge so customers can self-solve questions, and develop tools that allow our client to be more satisfied with Piwik and InnoCraft.\n\n\n### What you will do:\n\n- Deliver happiness to every customer you interact with by answering their questions via phone and email (or by any means necessary).\n- Guide customers through implementation, onboarding, business reviews, renewal and anything that comes in-between.\n- Become more knowledgeable about our web & mobile analytics products than anyone else, and become an expert in the larger analytics space.\n- Debug customer issues, keeping ownership of cases until resolution while engaging other teams as needed.\n- Develop your skills in cutting-edge web technologies (JavaScript, jQuery, CSS, HTML, mobile development, etc.), used on our customers’ websites and apps.\n- Ensure that Piwik and InnoCraft are delivering business value.\n- Contribute to improving our processes, systems, and customer interactions by initiating and driving innovative projects to help our clients become even more successful.\n- Availability to be on call for emergency issues that arrive during off hours.\n\n\n### Within your first few months, you should should expect the following:\n\n- 30 days: Learn how to answer customer questions, be familiar with Piwik solutions, positioning, competition, and product suite. Internalize our success stories, our systems and our processes. You’ll shadow every possible sales and customer success meetings with existing clients.\n- 60 days: Begin to take on your own portfolio of accounts and lead onboarding processes for new customers. Become fluent in their history, their goals with Piwik, and define a plan to make these accounts successful.\n- 90 days: You’ll be fully ramped and executing against your portfolio of customers. You’ll have ownership over the engagement, retention, and growth of these clients.\n\n\n### Requirements:\n\n- Customer-orientation and excellent communication skills\n- Ability to manage multiple priorities, commitments and projects.\n- Excellent technical troubleshooting skills\n- Self-motivated, directed and passionate about what you do. Strives for results.\n- Experience in client-side web development (JavaScript, Jquery, HTML, CSS, AJAX)\n- Willingness to participate on-call rotation during off-hours and weekends\n- Experience working or using web analytics (eg. Piwik or Google Analytics)\n- (Bonus) Familiar with programming language like PHP\n- (Bonus) Experience with databases and SQL queries\n\n\n### Location\n\n- Remote work position.\n- As our customers are mostly located in Europe, your work day must match the working day in CET. We will consider applicants from UTC-4 timezone (USA or Canada or South america East coast) and in Europe timezones.\n\n\n### Benefits\n\n- A rewarding salary\n- Working with fun and energetic people\n- A good work/life balance\n- Remote work\n- Part time possible\n- Flexible hours\n- A huge “playground” to grow your skillset\n- Immediate impact\n\n\n### About InnoCraft and Piwik\n\nAt [InnoCraft](https://www.innocraft.com/), we offer analytics products & services to enable our users to grow their business. We believe in openness, privacy and 100% data ownership and we created [Piwik](https://piwik.org) to fulfil our mission to liberate analytics.\n\n\nOur team is filled with customer focused individuals that champion and support our products used by a growing list of customers globally. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues, and actively championing for customers within InnoCraft. We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution. We are acombination of passion and persistence.We feel that through our roles we can positively impact millions of end-users and their experience with Piwik Analytics and InnoCraft products.\n\n\n##### Apply online **[Apply online here](https://piwik.org/jobs/)**.\n\nWe’re looking forward to receiving your application! \n\nPlease mention the words **NORMAL EXPAND UNIFORM** when applying to show you read the job post completely (#RMy4yMC4yMzkuMjEx). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, Engineer, Customer Support, Web Developer, Mobile and Sales jobs that are similar:\n\n $60,000 — $110,000/year\n