The role of the Marketing Operations Analyst is to project manage the day-to-day marketing operations and own the website. The main goal of this role is to support the Customer Acquisition Manager and to make sure that everything that should be getting done in marketing is getting done both well and on time. This will include working with third parties managing website changes, making sure content is written, reviewed, and posted, and generally making sure that marketing is a well-oiled machine via employees and contractors. Also constantly reviewing website has proper functionality, fonts in place.\n\nThis role is the go-to person to keep things running, organized, and figure things out:\nManaging marketing annual calendar/plan, collaborating and executing on the end-to-end customer experience, optimizing processes, reporting, and always testing, tracking, and measuring efforts. This role will report to the Customer Acquisition Manager and Business Operations Manager.\n\nThe purpose of this role is to keep everything organized, make sure nothing gets missed, and help ensure everything gets done. You will also help make sure that the data is 100% correct as data is at the heart of all decisions.\n\nYou will support cross-functional customer experience/marketing/operations initiatives including IDing issues, creating resolution plans and strategic roadmaps, and tracking of KPIs in collaboration with the Customer Acquisition Manager.\n\n## Operations Ownerships:\n\n**Ownership of the marketing calendar and annual plan. This includes project management to end-to-end marketing activities.**\n\n* Creation and upkeep of the annual marketing calendar, currently in Airtable.\n* Ensuring we do kick-offs for all major marketing activities to ensure resources, timings and goals are clear and upfront and agreed.\n* Postmortems and close-out of all marketing activities.\n\nYour role is to ensure everyone knows who is doing what, by when. It may, especially at first, be about asking questions and ensuring clarity of all resources needed to ensure no unexpected bottlenecks.\n\n**Owner of the email database, cookie and unsubscribe processes, legal compliance, and GDPR.**\n\nThis role owns understanding and executing all the ins and outs of legal compliance, cookie opt-in/out process, unsubscribe/resubscribe process, and staying on top of legal and compliance process best practices. This role would flag and work with the Customer Acquisition Manager to implement these changes in HubSpot and other systems:\n\n* Ensure compliance with relevant spam, GDPR, and other such laws. Utilize legal counsel where needed.\n* Ensure that our list is high quality, marketable, and engaged, and cleaned up on regular basis. Also, ensure a clear plan of strategy/who’s getting what/frequency and optimizing subscription lists to prevent overlap/too many emails.\n* Careful control of the opt-in process, cookie acceptance, and goal to have a clean, useable list with lots of useful info appended to it so we can use for marketing and management.\n* This might also include being the go-to to copyright content, helping with content compliance, etc.\n\n**Owner of project management and coordination of all marketing initiatives: calendars/meetings, business reviews, projects, reports, setup, onboarding and offboarding freelancers as needed, etc.**\n\n* The go-to person on the Marketing team to figure things out, help get systems, processes, and setups improved.\n* Setting up and alerting Marketing Team of Business Reviews each month, ensuring all set, and sharing with Director of Marketing once ready.\n* Weekly setup, agenda, and sharing of weekly Marketing meetings as well as detailing recap, next steps, and timings to share post-call.\n* Setting up, removing freelancers.\n\n**Day-to-day financial owner of systems, freelancers, budget, contract renewals, ROI analysis of what’s working/not working and sharing with Director of Marketing**\n\nThe focus of this role is to always be on the lookout for how we can invest vs just spend on the business. Efficiency and 1% improvement are a must here.\n\n**Other**\n\nMake sure all elements of the role include an SOP that is up to date and documentation is filed properly, clear and easy for anyone to pick up and use. \n\nPlease mention the word **STELLAR** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xOTE=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $70,000 — $100,000/year\n \n\n#Location\nUnited States

## The Role and Who We’re Looking For\n\nGreenback Expat Tax Services is a company that specializes in preparing tax returns for Americans living overseas. We are a highly energetic, positive, resourceful team working virtually across the globe. We believe that executional excellence is key to success. We are currently seeking a talented, passionate, enthusiastic Customer Support Champion to join our team. As a business, our DNA and core are about excellence in customer experience plus we’re in a big period of growth for the business, so we see this role as one of the most integral ones on our team.\n\nThe role has two critical and interrelated, but distinct responsibilities. You need to be passionate, experienced, and talented at both.\n\n**Customer Care:**\n\nWe call this role a “customer champion” for a reason-your role is to be the customer advocate and champion for our business. Good customer service seeks to understand a customer’s situation and help them resolve that situation at the first point of contact. Great customer service seeks to resolve that customer’s need and translate that need back to the business to ensure that we improve sometimes in tiny ways and avoid any customer having a similar confusion moving forward. Incredible customer service does not just that but seeks to listen to what’s not being said, read between the lines, and take that back to make the experience better for that customer and every one after that one. We believe our customers deserve incredible customer care. So, if you do too, and you love to help people, can’t stand the idea of anyone ever being confused, or have anything other than a surprisingly delightful experience working with us, we’d love for you to apply.\n\n**Sales:**\n\nIn the same way that we care deeply about customer experience, we also understand that in order to win that business, we need to earn the trust of prospective customers. That’s not easy (nor should it be!). We know that when someone starts the process of engaging a tax preparer, they may feel anxious, they may feel frustrated, and they may dread the process. Taxes aren’t at the top of their list, and they need us to make it easy for them, but also make them feel confident that we are in control of their tax needs. The right salesperson doesn’t just answer a question but helps to really explain and articulate what makes Greenback special and why we’re a great fit compared to other alternatives. The right salesperson can speak intelligently about taxes, about how we work, about the strength of our accountant team, and do so in a genuine, non-pushy way. Timeliness, appropriate feedback, good knowledge of the industry as well as our internal process are all critical to the role.\n\nLast but certainly not least we’re looking for someone who’s a great fit for our company culture. We’re a small, tight-knit team-all of us working remotely from home offices. We’re growing fast (check us out on the INC 5000 list-woohoo!). We’re obsessive about customer experience, believe that planning is the key to success, and like to work hard and make things happen-but also live our lives outside of the (home) office too! We’re looking for someone who is confident, reliable, an excellent communicator loves working in a fast-paced team, and is able to get things done with minimal supervision (we don’t like looking over your shoulder and don’t think you’d like that either).\n\n## Key Skills Needed\n\n* Excellent communication skills (does that go without saying?). You will mostly be speaking with people via email (80%), with some phone calls (20%). You need to be able to read between the lines and craft messaging that is warm, friendly, professional and really meets the need of the specific demands of that email interaction.\n* The ability to convert warm leads at a high volume by setting proper expectations, providing thoughtful responses, and clearly outlining the next steps.\n* Ability to identify opportunities to add value by monitoring industry changes, trends, and customer needs.\n* Use analytics to manage and measure your success, know where to put additional effort, and prioritize. That means you need to be someone who can manage targets, metrics, and can analyze these metrics, understand what they mean, and make good decisions as a result.\n* Excellence in execution: Attention to detail and ability to keep organized/juggle multiple things at once. We’re a seasonal business, so there are times when our inboxes are on fire! This is part of the role and being organized, handling stress well, and being able to juggle high-demand situations comes with the territory.\n* We don’t expect you to be an accountant, but you will need to learn and become a subject matter expert on US expat taxes.\n\nBonus: current or former expat, or someone who appreciates or gets excited about the expat life.\n\nTime zone: we’re looking for someone who is in a fixed time zone. We’re not looking for long-term travelers/people who aren’t in the same time zone most of the year.\n\n## What We Offer\n\n* The opportunity for you to work with highly talented, communicative, make-it-happen people who also love adventure.\n* We have an excellent benefits package that includes a 401k plan (with a 6% company match).\n* Medical, vision, and dental coverage as well as a short-term disability!\n* Annual team trip (last year: San Diego, 2019: Playa del Carmen, Mexico).\n \n\nPlease mention the word **COMPACTLY** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xOTE=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $30,000 — $60,000/year\n \n\n#Location\nRemote in Asia / Hong Kong, South Africa, Europe, or New Zealand

* 💸 $350 Referral Bonus \n* 🏖️ Generous Time-Off Policy\n* 👪 4 Weeks Paid Parental Leave\n* 🗺 Based in EST/CST time zones\n* 📈 401k Plan (with company match)\n* ⚕️ Medical, Vision, and Dental Coverage\n\nGet Paid: If you recommend this job to the person that gets hired, we will give you a $350 referral bonus! How will we contact you about giving you your bonus? Tell your referral to list your name and/or email in the “How did you hear about this job?” question. Once they’re hired, we’ll make sure you get paid.\n\nWe are currently seeking a Business Administration Assistant that is looking to join us for the long term and quickly become an integral part of our fast-paced, high-growth business employing the principles of EOS®. If you love to be busy, are extremely detail-oriented, and enjoy creating order, this is the role for you!\n\n## What You Will Do\n\n* Management of all general office administration tasks of the business, as needed.\n* Provide support in assisting and managing projects across the business, as needed.\n* Support in employee onboarding and offboarding.\n* Support in ensuring all EOS-related documentation is up to date 100% of the time.\n* Ad Hoc reporting as needed by the business.\n* Manage organizational procedures related to bill paying and bookkeeping.\n* Support in managing company meetings. This would include:\n* Scheduling meetings\n* Providing presentation materials\n* Reviewing presentations before meetings\n* Taking meeting notes\n* Sharing meeting recordings with the team\n* Create presentations and other management-level reports.\n* Manage company travel and event planning.\n* Managing administrative changes and updates to our WordPress website (adding or removing copy, for example).\n* Some personal work for the CEO, as needed (minimal).\n* Writing process documentation for our internal company procedures and internal tools.\n\n## Your Qualifications\n\n* Excellent project management skills; either formal or informal (you are always the go-to person to keep a project organized and on track).\n* We are a growing team. We work hard, we love to win and make things happen. We need someone who can handle lots of balls in the air, without breaking a sweat.\n* Superior technical skills. We don’t want you to just learn it we want you to become the subject-matter expert; being innovative in your approach, embracing technology, and process optimization wholeheartedly.\n\nExperience with the following is a plus:\n\n* Podio\n* Xero\n* Zoom\n* Box\n* WordPress\n* Office 365 Suite\n\nIn a remote environment, being resourceful is essential to success. You must be able to exhaust all resources prior to asking for help.\n\nExperience working remotely (we are only looking for people who have worked full time for a remote business for at least a year).\n\nSkilled in basic bookkeeping with attention to detail is key!\n\nTime zone: we’re looking for someone who is in a fixed time zone EST/CST. We’re not looking for long-term travelers/people who aren’t in the same time zone most of the year.\n\n## What We Offer\n\n* The opportunity for you to work with highly talented, communicative, make-it-happen people who also love adventures.\n* Very generous time-off policy.\n* 4 weeks of Paid Parental Leave at 100% of your salary!\n* We have an excellent benefits package that includes a 401k plan (with company match), medical, vision, and dental coverage (we pay 75% of your premium), and short-term disability (we cover 100% of the cost)!\n\n## About Greenback\n\nGreenback makes life better for Americans living abroad and aims to take away the anxiety and hassle of helping US expats become and stay compliant with their US taxes while overseas.\n\n## Company values\n\n* We cherish feedback and consider it a gift to each other and from our customers.\n* We build trust by providing a painless tax preparation experience that our customers can’t help but tell their friends, family, and expat communities about us.\n* We make decisions quickly and effectively using data with customer needs always in the forefront of our minds.\n* We strive for simplicity and seek to continually improve processes both internally and externally.\n* We think and strategize like a large company while maintaining the heart, passion, and pace of a small company.\n* We understand that expat taxes are not one size fits all and provide confidence to our customers through our deep expertise in expat tax.\n* We believe that detailed planning and flawless execution are critical for a smooth-running operation.\n* We hold ourselves to the highest standards and we are accountable for the success of our role within the business. Being accountable includes an obligation to make things better, to pursue excellence, and to do things in ways that further the goals of the business.\n* We approach each day and the new challenges it brings with a positive attitude, an open mind, and a can-do spirit! We celebrate and honor each other’s contributions proactively. \n\nPlease mention the words **MULE ALARM FILM** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xOTE=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $40,000 — $50,000/year\n \n\n#Location\nEST/CST time zones

## Now Hiring: Remote Customer Support Champion\n\n📈 401K Plan\n❗ Hiring Multiple\n🌴 Company Retreats\n🗺 Anywhere in the World\n👪 Insurance and Benefits\n💰 Competitive Salary & Perks\n\n\n## The Role and Who We’re Looking For:\n\nGreenback Expat Tax Services is a company that specializes in preparing tax returns for Americans living overseas. We are a highly energetic, positive, resourceful team working virtually across the globe. We believe that executional excellence is key to success. We are currently seeking a talented, passionate, enthusiastic Customer Support Champion to join our team. As a business, our DNA and core are about excellence in customer experience plus we’re in a big period of growth for the business, so we see this role as one of the most integral ones on our team.\n\nThe role has two critical and interrelated, but distinct responsibilities. You need to be passionate, experienced, and talented at both.\n\n**Customer Care:**\n\nWe call this role a “customer champion” for a reason-your role is to be the customer advocate and champion for our business. Good customer service seeks to understand a customer’s situation and help them resolve that situation at the first point of contact. Great customer service seeks to resolve that customer’s need and translate that need back to the business to ensure that we improve-sometimes in tiny ways-and avoid any customer having a similar confusion moving forward. Incredible customer service does not just that but seeks to listen to what’s not being said, read between the lines and take that back to make the experience better-for that customer and everyone after that one. We believe our customers deserve incredible customer care. So, if you do too, and you love to help people, can’t stand the idea of anyone ever being confused, or have anything other than a surprisingly delightful experience working with us, we’d love for you to apply.\n\n**Sales:**\n\nIn the same way that we care deeply about customer experience, we also understand that in order to win that business, we need to earn the trust of prospective customers. That’s not easy (nor should it be!). We know that when someone starts the process of engaging a tax preparer, they may feel anxious, they may feel frustrated, and they may dread the process. Taxes aren’t at the top of their list, and they need us to make it easy for them, but also make them feel confident that we are in control of their tax needs. The right salesperson doesn’t just answer a question but helps to really explain and articulate what makes Greenback special and why we’re a great fit compared to other alternatives. The right salesperson can speak intelligently about taxes, about how we work, about the strength of our accountant team, and do so in a genuine, non-pushy way. Timeliness, appropriate feedback, good knowledge of the industry as well as our internal process are all critical to the role.\n\nLast but certainly not least we’re looking for someone who’s a great fit for our company culture. We’re a small, tight-knit team-all of us working remotely from home offices. We’re growing fast (check us out on the INC 5000 list-woohoo!). We’re obsessive about customer experience, believe that planning is the key to success, and like to work hard and make things happen-but also live our lives outside of the (home) office too! We’re looking for someone who is confident, reliable, an excellent communicator loves working in a fast-paced team, and is able to get things done with minimal supervision (we don’t like looking over your shoulder and don’t think you’d like that either).\n\n## Key Skills Needed:\n\n- Excellent communication skills (does that go without saying?). You will mostly be speaking with people via email (80%), with some phone calls (20%). You need to be able to read between the lines and craft messaging that is warm, friendly, professional and really meets the need of the specific demands of that email interaction.\n- The ability to convert warm leads at a high volume by setting proper expectations, providing thoughtful responses, and clearly outlining the next steps.\n- Ability to identify opportunities to add value by monitoring industry changes, trends, and customer needs.\n- Use analytics to manage and measure your success, know where to put additional effort, and prioritize. That means you need to be someone who can manage targets, metrics, and can analyze these metrics, understand what they mean, and make good decisions as a result.\n- Excellence in execution: Attention to detail and ability to keep organized/juggle multiple things at once. We’re a seasonal business, so there are times when our inboxes are on fire! This is part of the role and being organized, handling stress well, and being able to juggle high-demand situations comes with the territory.\n- We don’t expect you to be an accountant, but you will need to learn and become a subject matter expert on US expat taxes.\n- Bonus: current or former expat, or someone who appreciates or gets excited about the expat life.\n- Time zone: we’re looking for someone who is in a fixed time zone. We’re not looking for long term travelers/people who aren’t in the same time zone most of the year.\n\n## What We Offer:\n\n- The opportunity for you to work with highly talented, communicative, make-it-happen people who also love adventure.\n- We have an excellent benefits package that includes a 401k plan (with a 6% company match).\n- Medical, vision, and dental coverage as well as a short-term disability!\n- Annual team trip (last year: San Diego, 2019: Playa del Carmen, Mexico). \n\nPlease mention the words **FINAL FLOCK AUGUST** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xOTE=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $40,000 — $60,000/year\n
\n\n#Benefits\n 🏔 Company retreats\n\n
\n\n#Location\nWorldwide

## Now Hiring: Remote Customer Support Champion\n- 📈 401K Plan\n- 🌴 Company Retreats\n- 👪 Insurance and Benefits\n- 🗺 Anywhere in the United States\n## The Role and Who We’re Looking For:\nGreenback Expat Tax Services is a company that specializes in preparing tax returns for Americans living overseas. We are a highly energetic, positive, resourceful team working virtually across the globe. We believe that executional excellence is key to success. We are currently seeking a talented, passionate, enthusiastic Customer Support Champion to join our team. As a business, our DNA and core are about excellence in customer experience plus we’re in a big period of growth for the business, so we see this role as one of the most integral ones on our team.\nThe role has two critical and interrelated, but distinct responsibilities. You need to be passionate, experienced, and talented at both.\n**Customer Care:\n**\nWe call this role a “customer champion” for a reason-your role is to be the customer advocate and champion for our business. Good customer service seeks to understand a customer’s situation and help them resolve that situation at the first point of contact. Great customer service seeks to resolve that customer’s need and translate that need back to the business to ensure that we improve-sometimes in tiny ways-and avoid any customer having a similar confusion moving forward. Incredible customer service does not just that but seeks to listen to what’s not being said, read between the lines and take that back to make the experience better-for that customer and everyone after that one. We believe our customers deserve incredible customer care. So, if you do too, and you love to help people, can’t stand the idea of anyone ever being confused, or have anything other than a surprisingly delightful experience working with us, we’d love for you to apply.\n**Sales:\n**\nIn the same way that we care deeply about customer experience, we also understand that in order to win that business, we need to earn the trust of prospective customers. That’s not easy (nor should it be!). We know that when someone starts the process of engaging a tax preparer, they may feel anxious, they may feel frustrated, and they may dread the process. Taxes aren’t at the top of their list, and they need us to make it easy for them, but also make them feel confident that we are in control of their tax needs. The right salesperson doesn’t just answer a question but helps to really explain and articulate what makes Greenback special and why we’re a great fit compared to other alternatives. The right salesperson can speak intelligently about taxes, about how we work, about the strength of our accountant team, and do so in a genuine, non-pushy way. Timeliness, appropriate feedback, good knowledge of the industry as well as our internal process are all critical to the role.\nLast but certainly not least we’re looking for someone who’s a great fit for our company culture. We’re a small, tight-knit team-all of us working remotely from home offices. We’re growing fast (check us out on the INC 5000 list-woohoo!). We’re obsessive about customer experience, believe that planning is the key to success, and like to work hard and make things happen-but also live our lives outside of the (home) office too! We’re looking for someone who is confident, reliable, an excellent communicator loves working in a fast-paced team, and is able to get things done with minimal supervision (we don’t like looking over your shoulder and don’t think you’d like that either).\n## Key Skills Needed:\n- Excellent communication skills (does that go without saying?). You will mostly be speaking with people via email (80%), with some phone calls (20%). You need to be able to read between the lines and craft messaging that is warm, friendly, professional and really meets the need of the specific demands of that email interaction.\n- The ability to convert warm leads at a high volume by setting proper expectations, providing thoughtful responses, and clearly outlining the next steps.\n- Ability to identify opportunities to add value by monitoring industry changes, trends, and customer needs.\n- Use analytics to manage and measure your success, know where to put additional effort, and prioritize. That means you need to be someone who can manage targets, metrics, and can analyze these metrics, understand what they mean, and make good decisions as a result.\n- Excellence in execution: Attention to detail and ability to keep organized/juggle multiple things at once. We’re a seasonal business, so there are times when our inboxes are on fire! This is part of the role and being organized, handling stress well, and being able to juggle high-demand situations comes with the territory.\n- We don’t expect you to be an accountant, but you will need to learn and become a subject matter expert on US expat taxes.\nBonus: current or former expat, or someone who appreciates or gets excited about the expat life.\n- Time zone: we’re looking for someone who is in a fixed time zone. We’re not looking for long term travelers/people who aren’t in the same time zone most of the year.\n## What We Offer:\n- The opportunity for you to work with highly talented, communicative, make-it-happen people who also love adventure.\n- We have an excellent benefits package that includes a 401k plan (with a 6% company match).\n- Medical, vision, and dental coverage as well as a short-term disability!\n- Annual team trip (last year: San Diego, 2019: Playa del Carmen, Mexico). \n\nPlease mention the words **CINNAMON BOAT UNHAPPY** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xOTE=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n
\n\n#Benefits\n 🏔 Company retreats\n\n
\n\n#Location\nUnited States