A new paradigm of computing\nMagic Leap is a pioneer in spatial computing, developing groundbreaking augmented reality technology that seamlessly blends digital content with the real world. As the creator of the next computing platform, our mixed reality devices unlock new possibilities for how people interact with and experience their surroundings. \nMagic Leap could be your place if you want to be part of a united team where everyone is empowered and trusted to make an impact. At Magic Leap, you can explore innovative solutions and use your talents to solve real-world problems. Working alongside industry experts, you can grow your skills and amplify human potential at the intersection of the physical and digital worlds. We know that successful change and progress accelerate diverse perspectives. As we shape our future, everyone's voice matters. Together, we can reimagine the world of work and, with our bold partners, make the impossible possible.\nThe opportunity \nMagic Leap’s IT Systems Configuration & Programming roles are responsible for managing and performing work associated with programming and configuration of internal end-user applications that are integrated with business processes/data and IT infrastructure (i.e., an “application system”), including a) Analyzing detailed business/functional/technical requirements and specifications for the application (and related application system components) as input to application design and coding, b) Coding internally developed applications and configuring commercial-off-the-shelf (COTS) applications using programming, scripting, and database languages, and c) Supporting application testing, deployment, maintenance, and evolution activities by correcting programming errors, responding to scope changes, and coding application enhancements.\nAs a Lead Systems Analyst within our Business Technology Solutions team, you will be crucial in managing and optimizing an organization's HR software solutions. You will combine technical expertise with a strong understanding of HR processes to enhance the effectiveness of the HR management system.\nWhat you’ll do \n\nLead SAP SuccessFactors implementation projects from start to finish, including planning, design, configuration, testing, and deployment. Ensure projects are delivered on time, within scope, and within budget.\n\nDesign and implement comprehensive SAP SuccessFactors solutions, integrating various modules and ensuring alignment with stakeholders' needs and industry best practices. Develop and execute complex integration strategies with other SAP and third-party systems.\n\nIdentify and implement process improvements within SuccessFactors modules. Optimize system performance and user experience through continuous analysis and enhancement.\n\nCustomize SuccessFactors modules based on stakeholders-specific requirements and optimize the system for performance and usability. Troubleshoot and resolve issues as they arise.\n\nServe as the primary point of contact for clients and stakeholders. Communicate project progress, manage expectations, and address concerns effectively.\n\nMentor and guide junior consultants and team members. Foster a collaborative team environment and provide training and support as needed.\n\nStay abreast of the latest SAP SuccessFactors trends, features, and updates. Advocate for best practices and innovative solutions that drive client success and system efficiency.\n\nProactively identify and mitigate risks related to project execution, system performance, and stakeholders' satisfaction. Develop contingency plans and resolve issues as they arise.\n\nPrepare and review comprehensive documentation, including solution designs, project plans, status reports, and user guides. Ensure all documentation is accurate and up-to-date.\n\nOversee the testing process to ensure that all configurations and customizations meet the specified requirements and quality standards.\n\nConduct training sessions for end-users and provide post-implementation support to ensure a smooth transition to the new system.\n\n\n\nThe experience you bring\n\n8-10 years of professional experience in HR IT, with hands-on experience in SAP SuccessFactors, with 2-4 years of this experience should be in a leadership or managerial capacity, demonstrating the ability to lead projects, manage teams, and work with stakeholders\n\nA bachelor's degree (B.A.) from a four-year college or university in Business Administration, Human Resources Management, Information Technology, or a related field\n\nSAP SuccessFactors experience is mandatory. Preference is given to candidates with 7+ years of experience or relevant certifications. Strong knowledge of SAP SuccessFactors modules, including Employee Central, Recruiting, Performance & Goals, Learning Management, and Compensation. At least two years in a lead or senior consultant role. Proven track record of managing and delivering successful SuccessFactors projects\n\nSystems integration experience involving various HR functions and systems, such as Payroll, Recruiting, Learning Management, and Benefits administration systems\n\nDemonstrated experience in Software Development Life Cycle\n\nHighly detailed, organized, and analytical. Possessing an upbeat mentality, working with diverse personalities, and approaching each situation with a customer-focused and solution-oriented mindset. Able to maintain a high degree of confidentiality while balancing day-to-day tasks, projects, and system enhancements and embracing fast-paced organizational change\n\nExcellent project management skills, with experience using project management tools and methodologies\n\nStrong analytical and problem-solving skills\n\nEffective communication and interpersonal skills\n\nAbility to work independently and as part of a team\n\n\n\nIt’s exciting if you also have\n\nProject Management and Business Analysis Certification \n\nSAP SuccessFactors certification\n\n* Having experience with SAP integration tools and methodologies is an added advantage\n\n\n\nAdditional Information\nAll your information will be kept confidential according to Equal Employment Opportunities guidelines.\nAll legitimate Magic Leap email communications will end with "@magicleap.com." Please carefully review all emails you receive to ensure you only engage with legitimate representatives of Magic Leap. For the protection of your Personal Information, do not click any links, open any attachments, or further engage with any suspicious communications. In the event you receive an unexpected or suspicious communication claiming to come from Magic Leap, please reach out directly to [email protected] for assistance.\nPlease note that we do not accept any application documents via (e-mail. Furthermore, we do not accept applications from recruitment agencies for this role.\nAccommodations\nIf you need an accommodation during the application, interview, or hiring process, you may request one by emailing [email protected]. Magic Leap will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.\n \n#LI-CP1\n#LI-Remote\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Senior and Junior jobs that are similar:\n\n $55,000 — $85,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nPlantation, Florida, United States

\nGrammarly team members in this role must be based in the United States or Canada, and they must be able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub(s) where the team is based.\nThe opportunity \n\nGrammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 professional teams every day. From instantly creating a first draft to perfecting every message, Grammarly’s product offerings help people at 96% of the Fortune 500 get their point across—and get results. Grammarly has been profitable for over a decade because we’ve stayed true to our values and built an enterprise-grade product that’s secure, reliable, and helps people do their best work—without selling their data. We’re proud to be one of Inc.’s best workplaces, a Glassdoor Best Place to Work, one of TIME’s 100 Most Influential Companies, and one of Fast Company’s Most Innovative Companies in AI.\n\nTo achieve our ambitious goals, we’re looking for a Senior Product Marketing Manager to join our core Product Marketing team. This role will own Grammarly’s core product and play a critical role in connecting new and existing features to end users through an analytical, customer-led lens. They will lead new product launches to drive user acquisition and product adoption, and they will have a massive impact on Grammarly’s global user base of over 30 million users. \nYour impact\n\nAs Senior Product Marketing Manager, you will report to the Core Product Marketing Lead and work most closely with Product, Communications, and Marketing to establish Grammarly as the leading AI writing partner. This person will become an expert on Grammarly’s end users and will use these customer insights to influence the product roadmap. This person will also develop messaging, positioning, and launch strategies to bring new product offerings and features to market in a way that connects with our target customers’ needs.  \n\nIn this role, you will: \n\n\n* Engage directly with professionals to understand pain points, use cases, and desired solutions with writing and communication. \n\n* Partner with the Product Management team across the product lifecycle to ensure we bring to market highly valuable features that will make a meaningful impact on the business. \n\n* Develop core messaging and positioning for the Grammarly product and features, ensuring they connect with target audiences. \n\n* Drive product launches, including messaging and positioning, communications (in collaboration with PR), enablement, and assets. \n\n* Work closely with analyst relations, customer, and competitive marketing teams to shape and respond to the market. \n\n\n\nWe’re looking for someone who\n\n\n* Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.\n\n* Is inspired by our MOVE principles, which are the blueprint for how things get done at Grammarly: move fast and learn faster, obsess about creating customer value, value impact over activity, and embrace healthy disagreement rooted in trust.\n\n* Can collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based. \n\n* Has 5-8+ years of SaaS product marketing experience, preferably spanning both B2C and B2B.\n\n* Demonstrates exceptional product messaging and positioning skills with the ability to distill technical innovation into user value. \n\n* Has the proven ability to influence product strategy with a thorough understanding of the customer, competitors, and business. \n\n* Can empathize with our customers, understand their needs, and translate their voice into effective marketing strategies. \n\n* Can successfully coordinate and direct multiple stakeholders, details, and timelines toward a specific goal. They can move themselves and others to action, even if there is incomplete information, uncertainty, or other hurdles. \n\n* Has a strong analytics and data-driven mindset, with the ability to gain insights from complex datasets and translate them into actionable insights.\n\n\n\nSupport for you, professionally and personally\n\n\n* Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We support professional development and advancement with training, coaching, and regular feedback.\n\n* A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities, such as BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs. \n\n\n\nCompensation and benefits\n\nGrammarly offers all team members competitive pay along with a benefits package encompassing the following and more: \n\n\n* Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)\n\n* Disability and life insurance options\n\n* 401(k) and RRSP matching \n\n* Paid parental leave\n\n* Twenty days of paid time off per year, eleven days of paid holidays per year, and unlimited sick days \n\n* Home office stipends\n\n* Caregiver and pet care stipends\n\n* Wellness stipends\n\n* Admission discounts\n\n* Learning and development opportunities\n\n\n\n\nGrammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US and Canada locations are categorized into compensation zones based on each geographic region’s cost of labor index. For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information. \n\nBase pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. \nUnited States: \nZone 1: $194,000-$237,000/year (USD)\nZone 2: $174,000- $213,000/year (USD)\n \nCanada: \nZone 1: $173,000- $211,000/year (CAD)\nWe encourage you to apply\n\nAt Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada). \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Recruiter, Senior and Marketing jobs that are similar:\n\n $60,000 — $97,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nAbout Us:\n\n\nEndpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Wakefield, Massachusetts with offices across the United States, Europe, and Asia. Endpoint is a subsidiary of Fortrea Holdings, Inc.\n\n\nPosition Overview:\n\n\nThe Production Support Analyst (PSA) is the primary contact for end users of endpoint Interactive Response Technology (IRT) systems.  The person in this role will make independent decisions. The role requires interaction with internal study teams and external customers.\n\n\n*This role can be based remotely with the working hours of 9am-5pm UK\n\n\n\nResponsibilities: \n* Provide excellent customer service to end users of endpoint IRT systems.\n* Triage and respond to incoming queries (phone/email), ensuring that all requests are addressed in an appropriate timeframe.\n* Troubleshoot technical and non-technical issues using documentation, system configuration, and other resources\n* Document all incoming queries in endpoint’s ticketing system.\n* Escalate to internal teams when issues cannot be resolved within the support team.\n* Review data change requests for clarity, completeness and impact.\n* Collaborate with Client Services and Customers as needed to ensure database updates are made in the spirit of the original request.\n* Make minor modifications and execute existing SQL Data Scripts for viewing project data and system configuration\n* Participates in conference calls and/or meetings with internal and external teams as needed.\n* Organize own workspace and deadlines to ensure timely completion of tasks.\n* Provide guidance and mentoring to associate PSAs.\n* Create and submit training and knowledgebase for review by senior or lead PSA.\n* Demonstrate appropriate decision-making and strong IRT trouble-shooting skills\n* Verify data changes by using SQL scripts and ensure database updates are made in the spirit of the original request.\n* This position requires weekend and holiday coverage.\n* Perform other duties as required.\n\n\n\nEducation:\n* BA/BS Degree in related field or appropriate experience\n\n\n\nExperience:\n* 2-4 years’ experience in a user-facing role, with an emphasis on providing trouble-shooting assistance and technical support via the phone & email\n* Ideal candidates should be adept communicators, able to provide guidance to non-technical users and ask questions that accurately and efficiently determine the customer’s need.\n* A proven ability to understand technical concepts and learn very quickly, including experience with SQL databases.\n* Some experience in the life science industry preferred.\n* High-level of attention to detail with excellent organizational skills and ability to multi-task.\n* Strong interpersonal skills with the ability to work effectively with a wide variety of professionals.\n* Previous experience working in a fast-paced, support-oriented environment.\n* Prior experience working with voice (IVR) web (IWR) and mobile (IMR) platforms is ideal.\n* Ability to troubleshoot to determine the source of a customer issue using provided reference sources, data and other tools.\n\n\n\nSkills:\n* Strong attention to detail\n* Excellent organizational and time management skills\n* Excellent verbal and written communication skills\n* Technical aptitude\n* Adaptability/flexibility in a changeable, fast-paced environment\n* Ability to learn and apply new skills quickly\n* Critical thinking\n\n\n\n\n\n#LI-MT #LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Mobile and Senior jobs that are similar:\n\n $55,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote UK

\nBranch is on a mission to help working Americans grow financially. We do this by helping companies accelerate payments and empower working Americans with accessible, fee-free financial services. We’re committed to building and delivering more inclusive and transparent financial products.\n\nCome join our team as we develop new ways to improve the lives of working Americans. Our mission starts with empowering our own employees. Have a great idea? Share it today and it might just get implemented tomorrow. As a team member at Branch, your voice and creativity can directly impact the product and company. We not only attract great talent from across the country, but also build teams to help that talent to thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.\n\nAs Revenue Strategy Analyst, you will contribute to the success of Branch’s go to market strategy by evaluating new revenue growth opportunities and supporting the prioritization of new product development. Branch’s Revenue Strategy team sits at the intersection of Product and Revenue teams and translates customer and market feedback into actionable plans, with a primary KPI of increasing TAM and expanding revenue opportunities. Your responsibilities will include assessing and prioritizing new market verticals, creating competitive battlecards and conducting market discovery for new products. You will report to Branch’s Director, Revenue Strategy and partner closely with key stakeholders in Sales, CS, Product, Risk, and Analytics to be effective in this role. \n\nResponsibilities\n\n\n* Size new markets using third party research, expert interviews and internal analysis\n\n* Identify and qualify high value prospects for sales team\n\n* Create competitor battle cards\n\n* Create reporting and prioritize competitors based on data analysis of past deals and market analysis\n\n* Create reporting and prioritize features based on closed lost reasons. Identify strengths and weaknesses by market segment\n\n* Support creation of sales enablement materials\n\n* Data analysis on product performance and improvement opportunities\n\n*  Provide support for cross functional strategic initiatives\n\n\n\n\nQualifications: \n\n\n* 2-3 years experience in a strategic or product role. Relevant prior roles include strategy/ management consulting, growth strategy, business planning, business development, product management. \n\n* Research skills and ability to source and work with large external datasets. Working with labor data is a plus. \n\n* Structured problem solving and a strong ability to take a complicated question and distill down the critical path issues. \n\n* Comfortable working across multiple workstreams and able to context switch within a single day of work. \n\n* Experience with working with technical and sales stakeholders. \n\n* Strong communication skills and the ability to comfortably lead conversations with executives and functional leaders. \n\n* Experience working in a face-paced, high growth environment. \n\n* Learner mindset, comfortable becoming proficient in new markets, industries, and products. Experience with payments is a plus.\n\n\n\n\nBenefits: \n\n\n* Remote-first work environment (domestic US)\n\n* Branch-paid medical, dental, and vision insurance \n\n* Equity\n\n* 401k\n\n* Flexible time off\n\n* Paid company holidays\n\n* Paid parental leave (eligible after 6 months of employment)\n\n\n\n\nWorking at Branch\n\nBranch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\n\nHeadquartered in Minneapolis but with employees located all throughout the US, Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together.\n\nOur teamwork has enabled us to become an award-winning fintech company, with Branch’s innovation and workplace recognized across industries. Branch has been honored by the Webby Awards, Benzinga Fintech Awards, Fintech Breakthrough Awards, Top Workplaces USA, Great Places to Work, and EY Entrepreneur of the Year, Heartland, among others.  \n\nLearn more about our culture, approach, technology, and people here: https://www.branchapp.com/about \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Sales and Sales jobs that are similar:\n\n $40,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMinneapolis, Minnesota, United States

\n\n\nAbout Alloy.ai\n\n\nAt Alloy.ai, we work with consumer goods companies that make the products we eat, wear, and use every day, as well as the ones we occasionally splurge on. We’re tackling a real and complex problem for them—managing supply and demand in the face of constantly changing customer behavior, highly complex supply chain networks, 40-year-old data standards and labor-intensive manual processes.\n\n\nAlloy.ai is a fast-growing, well-funded startup with an expanding presence across the world. Our team hails from successful startups, leading tech companies and Fortune 100 enterprises. We believe deeply in fostering individual ownership, iterating to excellence, focusing on what matters, communicating openly & respectfully, and supporting one another. \n\n\nWe encourage people of all backgrounds to apply. Alloy.ai is committed to creating an inclusive culture, and we celebrate diversity of all kinds.\n\n\nAbout The Role\n\n\nAs a Customer Support Specialist at Alloy, you will be at the forefront of ensuring our customers have a seamless and exceptional experience with our software. You will provide top-notch support, assist in troubleshooting issues, and offer guidance to help customers make the most of our product. Your commitment to customer satisfaction is pivotal to our mission of delivering unparalleled service and fostering long-term customer relationships.\n\n\nThis role provides end-users Tier 1 and Tier 2 support to our growing customer base. You will leverage critical thinking skills to provide solutions to troubleshoot user, data and configuration issues and take appropriate actions to resolve them. You will work closely with our technical and account management teams to resolve issues.\n\n\nThis role is ideal for individuals who are passionate about customer satisfaction, possess strong problem-solving skills, and thrive in a fast-paced environment. The Client Support Specialist is responsible for the ongoing customer care of all  Alloy.ai Clients.\n\n\nThe role also involves identifying opportunities to improve the overall customer experience, championing the Voice of the Customer and working on initiatives to continuously improve our support offering.\n\n\nAbout You\n\n\nYou thrive in a small team where you can make a big impact. As the first person  our customers interact with when they have a question or problem, you are high energy and have a positive attitude. \n\n\nYou are self-starter driven by a desire to succeed and have great outcomes for our customers.  You are a fast learner, ready to prove yourself in a challenging role with the expectation that you will rapidly pick up increased responsibilities.\n\n\nAs the foundational member of our dedicated support team, you want to take initiative, tackle new obstacles and help us figure out what scaleable support looks like for our growing customer base. You are confident in your toolkit and experience, taking initiative and ownership, but you also love to pick up new skills and knowledge and can take direction. \n\n\nYou are a pro at time management and the ability to prioritize. You can handle multiple customer inquiries simultaneously and are able to prioritize what needs to be done when in order to make the biggest impact. \n\n\n\nWhat You Will Do\n* ​​Triage inbound tickets and assign them to appropriate groups to resolve.\n* Respond to customer queries in a timely and accurate way via Alloy’s Zendesk ticketing system.\n* Identify customer needs and help customers use specific features.\n* Share feature requests and effective workarounds with team members.\n* Inform customers about new features and functionalities.\n* Follow up with customers to ensure their technical issues are resolved.\n* Document customer interactions and resolution, both written and verbally, in understandable terms. Escalate product bugs and opportunities in a timely, effective manner.\n* Proactively seek opportunities to improve internal processes & the wider customer experience.\n* Collaborate cross-functionally to maintain high levels of product knowledge and share actionable customer insights.\n* Identify recurring issues and escalate appropriately for permanent resolution.\n* Develop our internal and customer-facing documentation, such as help articles, FAQ pages & contact us forms.\n\n\n\nWhat We Are Looking For\n* Bachelor's or associate's degree in a technical or related field or equivalent SaaS work experience.\n* Minimum two years of experience in a technical customer service role such as software, network databases, hardware, or desktops.\n* Experience communicating technical knowledge to both technical and non-technical audiences.\n* Knowledge of customer service best practices and experience supporting and resolving software issues Experience using Zendesk or other help desk software.\n* Experience using dashboarding and data visualization tools (e.g. Tableau, Looker, PowerBI, Domo, etc.).\n* Proficiency in MS Excel and Google Sheets; SQL a plus. \n* While not necessary, Industry experience and comfort reading Python is a plus.\n* Effective time management including the ability to handle multiple customer inquiries simultaneously, organize, and prioritize.\n* Effective communication skills and attention to detail. Ability to work independently and thrive in a fast-paced, dynamic work environment while also being a team player. \n* Critical and analytical thinking.\n\n\n\n\n\nRole is a hybrid role based in Vancouver, BC or Austin, TX  or Denver, CO. Hybrid is defined by our company as 3+ days/week in the office when not on vacation. Remote employees will not be considered for this role. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and Python jobs that are similar:\n\n $60,000 — $115,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDenver, CO