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AI Support Automation SpecialistBranch💰 $50k - $98k* |
Back-EndSupportUXCodeVoiceFinancialEduFintechManagementContentAnalyticsSalesNon Tech |
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Branch is hiring a
Remote AI Support Automation Specialist\nBranch is on a mission to help working Americans grow financially. We do this by helping companies accelerate payments and empower working Americans with accessible, fee-free financial services. We’re committed to building and delivering more inclusive and transparent financial products.\n\nCome join our team as we develop new ways to improve the lives of working Americans. Our mission starts with empowering our own employees. Have a great idea? Share it today and it might just get implemented tomorrow. As a team member at Branch, your voice and creativity can directly impact the product and company. We not only attract great talent from across the country, but also build teams to help that talent to thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together. \n\nAs an AI Support Automation Specialist at Branch, you will play a critical role in our Automated Customer Experience (ACX) team by leveraging the capabilities of our AI bot to deliver exceptional service to our customers. In this role, you will be responsible for onboarding our AI bot and coaching it to increase our automated resolution across all support channels. Additionally, you will be in charge of surfacing gaps and opportunities in our knowledge base and support documentation, as well as analyzing customer insights that can guide the work of various teams within the company.\n\nWe are looking for a creative problem-solver with experience managing cross-functional projects. The most successful candidates are curious about how customers interact with different parts of the company and can use customer insights to influence the roadmaps of various teams.\nResponsibilities:\n\n\n* Ensure the AI bot is automatically resolving customer inquiries consistently and to the best of its ability.\n\n* Drive ongoing improvement projects for the AI bot.\n\n* Collaborate with stakeholders to identify key integrations for a more personalized automated experience.\n\n* Review customer analytics and audit transcripts to identify optimization opportunities.\n\n* Utilize data, customer service experience, and market insights to influence the company’s content library and strategy.\n\n* Identify customer problems, uncover patterns, discover opportunities, and visualize possibilities to increase automated resolutions.\n\n* Propose solutions to address gaps, act on opportunities, and collaborate with partners and stakeholders to see them through.\n\n* Report frequently on the AI bot’s performance and understand levers to pull to optimize against company goals.\n\n* Work with Product Managers, Data Analysts, UX Designers, Back-end Engineers, and Customer Support Agents to create better experiences across all aspects of a customer’s interaction with the company.\n\n\n\nQualifications:\n\n\n* 5-8 years of experience in customer service.\n\n* Strong data analysis skills.\n\n* Strong project management skills.\n\n* Strong communication and presentation skills, as well as the ability to organize and implement requirements from multiple cross-functional teams.\n\n* Technical experience with APIs is preferred.\n\n* Experience with and/or deep curiosity for NLP, customer intent recognition, human-centered design, interaction design, information architecture, user research, and/or content design.\n\n* Experience with customer service automation through bots or low code automation.\n\n\n\n\nCompensation:\n\nThe base compensation range for this role is $75-85k. The range displayed reflects an average range for the position across all the US. The salary offered to an applicant could be higher or lower based on each applicants specific skill set, depth of experience, relevant education or training, etc. The base salary range listed excludes commission/ bonus/ equity or benefits.\n\nBenefits: \n\n\n* Work from anywhere (domestic USA)\n\n* Branch-paid medical, dental, and vision insurance \n\n* Equity\n\n* 401k\n\n* Flexible time off\n\n* Paid company holidays\n\n* Paid parental leave (eligible after 6 months of employment)\n\n\n\n\nWorking at Branch\n\nBranch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\n\nA remote-first company with employees located all throughout the US, Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together.\n\nOur teamwork has enabled us to become an award-winning fintech company, with Branch’s innovation and workplace recognized across industries. Branch has been honored by the Webby Awards, Benzinga Fintech Awards, Fintech Breakthrough Awards, Top Workplaces USA, Great Places to Work, and EY Entrepreneur of the Year, Heartland, among others. \n\nLearn more about our culture, approach, technology, and people here: https://www.branchapp.com/about\n\n\nMust be currently authorized to work in the USA without sponsorship or transfer. No 3rd-parties, please.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Sales and Non Tech jobs that are similar:\n\n
$50,000 — $97,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nMinneapolis, Minnesota, United States
Apply for this job
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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ParalegalBranch💰 $50k - $120k* |
SystemSupportVoiceFinancialEduFintechMicrosoftManagementOperationsLegalSales |
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Branch is hiring a
Remote Paralegal\nBranch is on a mission to help working Americans grow financially. We do this by helping companies accelerate payments and empower working Americans with accessible, fee-free financial services. We’re committed to building and delivering more inclusive and transparent financial products.\n\nCome join our team as we develop new ways to improve the lives of working Americans. Our mission starts with empowering our own employees. Have a great idea? Share it today and it might just get implemented tomorrow. As a team member at Branch, your voice and creativity can directly impact the product and company. We not only attract great talent from across the country, but also build teams to help that talent to thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together. \n\nAs a Paralegal, you will be responsible for supporting our Legal team in research projects, contract management, and regulatory compliance. You’ll get to use your attention to detail, organizational skills, and legal expertise to contribute to this critical area of our company's future.\n\nResponsibilities include, but are not limited to:\n\nContract Management:\n\n\n* Assist in drafting and reviewing various contracts, including NDAs, service agreements, and partnership agreements.\n\n* Maintain and update the contract management system (Lexion), ensuring all contracts are accurately recorded and stored.\n\n* Track contract lifecycles, ensuring timely renewals, terminations, and amendments.\n\n* Liaise with internal departments to ensure contract compliance and resolve any related issues.\n\n\n\n\nRegulatory Compliance:\n\n\n* Support the Legal team in ensuring compliance with relevant financial regulations and industry standards, including preparation and submission of documents to regulators.\n\n* Conduct research on regulatory requirements and assist in the development and implementation of compliance policies and procedures.\n\n* Monitor changes in laws and regulations that may impact Branch’s operations and report findings to the legal team.\n\n\n\n\nLegal Support:\n\n\n* Assist in the preparation of legal documents and correspondence with partner organizations and others..\n\n* Manage internal legal inquiries and provide initial responses to routine legal matters.\n\n\n\n\nTechnology Proficiency:\n\n\n* Use Slack for efficient team communication and collaboration.\n\n* Manage documentation and workflows using Google Suite and Microsoft Suite.\n\n* Track and manage legal projects and tasks through Jira.\n\n\n\n\nAdministrative Duties:\n\n\n* Maintain and organize legal files and records.\n\n* Schedule and coordinate meetings, appointments, and deadlines.\n\n* Provide general administrative support to the Legal team.\n\n\n\n\n \n\nQualifications:\n\n\n* Bachelor’s degree or Paralegal Certificate from an accredited program.\n\n* Minimum of 3 years of experience as a paralegal, preferably in a FinTech or financial services environment.\n\n* Strong knowledge of contract law and regulatory compliance.\n\n* Proficiency with Lexion, HubSpot, Slack, Google Suite, Microsoft Suite, and Jira. (preferred) \n\n* Excellent organizational skills and attention to detail.\n\n* Strong communication skills, both written and verbal.\n\n* Ability to work independently and manage multiple tasks simultaneously.\n\n\n\n\n \n\nCompensation:\n\nThe salary range for this role is 70-80k. The range displayed reflects an average range for the position across all the US. The rate offered to an applicant could be higher or lower based on each applicant's specific skill set, depth of experience, relevant education or training, etc. The rate range listed excludes commission/bonus/equity or benefits.\n\n \n\nBenefits: \n\n\n* Work from anywhere (domestic USA)\n\n* Branch-paid medical, dental, and vision insurance \n\n* Equity\n\n* 401k\n\n* Paid time off\n\n* Paid company holidays\n\n* Paid parental leave (eligible after 6 months of employment)\n\n\n\n\n \n\nWorking at Branch\n\nBranch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\n\nA remote-first company with employees located all throughout the US, Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together.\n\nOur teamwork has enabled us to become an award-winning fintech company, with Branch’s innovation and workplace recognized across industries. Branch has been honored by the Webby Awards, Benzinga Fintech Awards, Fintech Breakthrough Awards, Top Workplaces USA, Great Places to Work, and EY Entrepreneur of the Year, Heartland, among others. \n\nLearn more about our culture, approach, technology, and people here: https://www.branchapp.com/about\n\n \n\nMust be currently authorized to work in the USA without sponsorship or transfer. No 3rd-parties, please. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Sales and Sales jobs that are similar:\n\n
$50,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nMinneapolis, Minnesota, United States
Apply for this job
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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SMB Fraud & Underwriting AssociateBranch💰 $50k - $75k* |
TrainingVoiceFinancialFintechJuniorSalesNon Tech |
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Branch is hiring a
Remote SMB Fraud & Underwriting Associate\nBranch is on a mission to help working Americans grow financially. We do this by helping companies accelerate payments and empower working Americans with accessible, fee-free financial services. We’re committed to building and delivering more inclusive and transparent financial products.\n\nCome join our team as we develop new ways to improve the lives of working Americans. Our mission starts with empowering our own employees. Have a great idea? Share it today and it might just get implemented tomorrow. As a team member at Branch, your voice and creativity can directly impact the product and company. We not only attract great talent from across the country, but also build teams to help that talent to thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.\n\nOur Risk team is seeking to add an SMB Fraud & Underwriting Associate. This role is critical to maintaining Branch's high standards of compliance and risk management.\nKey Responsibilities:\n\n\n* Conduct comprehensive fraud analysis and risk assessments for SMB applicants.\n\n* Review and verify documentation and financial information provided by SMBs.\n\n* Ensure compliance with KYB requirements and relevant regulations.\n\n* Collaborate with internal teams to develop and implement risk mitigation strategies.\n\n* Maintain detailed records of findings and communicate results to relevant stakeholders.\n\n* Support with Oscilar integration.\n\n* Assist in training and mentoring junior associates.\n\n* Monitor existing customers to identify and address emerging risks.\n\n* Track EWA losses and payback failures to mitigate financial risks.\n\n* Assist teams in charge of collection efforts. \n\n\n\nRequired Skills and Qualifications:\n\n\n* Proven experience in financial fraud detection and underwriting, particularly with SMBs.\n\n* Strong analytical and problem-solving skills.\n\n* Excellent attention to detail and organizational skills.\n\n* Ability to work effectively in a fast-paced and dynamic environment.\n\n* Knowledge of KYB procedures and compliance requirements is a plus\n\n\n\n\nBenefits: \n\n\n* Remote-first work environment (domestic US)\n\n* Branch-paid medical, dental, and vision insurance \n\n* Equity\n\n* 401k\n\n* Flexible time off\n\n* Paid company holidays\n\n* Paid parental leave (eligible after 6 months of employment)\n\n\n\n\nWorking at Branch\n\nBranch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\n\nA remote-first company with employees located all throughout the US, Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together.\n\nOur teamwork has enabled us to become an award-winning fintech company, with Branch’s innovation and workplace recognized across industries. Branch has been honored by the Webby Awards, Benzinga Fintech Awards, Fintech Breakthrough Awards, Top Workplaces USA, Great Places to Work, and EY Entrepreneur of the Year, Heartland, among others. \n\nLearn more about our culture, approach, technology, and people here: https://www.branchapp.com/about \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Junior, Sales and Non Tech jobs that are similar:\n\n
$50,000 — $75,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nMinneapolis, Minnesota, United States
Apply for this job
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Revenue Strategy AnalystBranch💰 $40k - $90k* |
AnalystTechnicalSupportGrowthVoiceFinancialFintechStrategyManagementLeadAnalyticsSalesGo |
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Branch is hiring a
Remote Revenue Strategy Analyst\nBranch is on a mission to help working Americans grow financially. We do this by helping companies accelerate payments and empower working Americans with accessible, fee-free financial services. We’re committed to building and delivering more inclusive and transparent financial products.\n\nCome join our team as we develop new ways to improve the lives of working Americans. Our mission starts with empowering our own employees. Have a great idea? Share it today and it might just get implemented tomorrow. As a team member at Branch, your voice and creativity can directly impact the product and company. We not only attract great talent from across the country, but also build teams to help that talent to thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.\n\nAs Revenue Strategy Analyst, you will contribute to the success of Branch’s go to market strategy by evaluating new revenue growth opportunities and supporting the prioritization of new product development. Branch’s Revenue Strategy team sits at the intersection of Product and Revenue teams and translates customer and market feedback into actionable plans, with a primary KPI of increasing TAM and expanding revenue opportunities. Your responsibilities will include assessing and prioritizing new market verticals, creating competitive battlecards and conducting market discovery for new products. You will report to Branch’s Director, Revenue Strategy and partner closely with key stakeholders in Sales, CS, Product, Risk, and Analytics to be effective in this role. \n\nResponsibilities\n\n\n* Size new markets using third party research, expert interviews and internal analysis\n\n* Identify and qualify high value prospects for sales team\n\n* Create competitor battle cards\n\n* Create reporting and prioritize competitors based on data analysis of past deals and market analysis\n\n* Create reporting and prioritize features based on closed lost reasons. Identify strengths and weaknesses by market segment\n\n* Support creation of sales enablement materials\n\n* Data analysis on product performance and improvement opportunities\n\n* Provide support for cross functional strategic initiatives\n\n\n\n\nQualifications: \n\n\n* 2-3 years experience in a strategic or product role. Relevant prior roles include strategy/ management consulting, growth strategy, business planning, business development, product management. \n\n* Research skills and ability to source and work with large external datasets. Working with labor data is a plus. \n\n* Structured problem solving and a strong ability to take a complicated question and distill down the critical path issues. \n\n* Comfortable working across multiple workstreams and able to context switch within a single day of work. \n\n* Experience with working with technical and sales stakeholders. \n\n* Strong communication skills and the ability to comfortably lead conversations with executives and functional leaders. \n\n* Experience working in a face-paced, high growth environment. \n\n* Learner mindset, comfortable becoming proficient in new markets, industries, and products. Experience with payments is a plus.\n\n\n\n\nBenefits: \n\n\n* Remote-first work environment (domestic US)\n\n* Branch-paid medical, dental, and vision insurance \n\n* Equity\n\n* 401k\n\n* Flexible time off\n\n* Paid company holidays\n\n* Paid parental leave (eligible after 6 months of employment)\n\n\n\n\nWorking at Branch\n\nBranch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\n\nHeadquartered in Minneapolis but with employees located all throughout the US, Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together.\n\nOur teamwork has enabled us to become an award-winning fintech company, with Branch’s innovation and workplace recognized across industries. Branch has been honored by the Webby Awards, Benzinga Fintech Awards, Fintech Breakthrough Awards, Top Workplaces USA, Great Places to Work, and EY Entrepreneur of the Year, Heartland, among others. \n\nLearn more about our culture, approach, technology, and people here: https://www.branchapp.com/about \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Sales and Sales jobs that are similar:\n\n
$40,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nMinneapolis, Minnesota, United States
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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T2 Resolution AnalystBranch💰 $43k - $84k* |
AnalystSupportVoiceFinancialFintechSalesNon Tech |
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Branch is hiring a
Remote T2 Resolution Analyst\n\nBranch is on a mission to help working Americans grow financially. We do this by helping companies accelerate payments and empower working Americans with accessible, fee-free financial services. We’re committed to building and delivering more inclusive and transparent financial products.\n\nCome join our team as we develop new ways to improve the lives of working Americans. Our mission starts with empowering our own employees. Have a great idea? Share it today and it might just get implemented tomorrow. As a team member at Branch, your voice and creativity can directly impact the product and company. We not only attract great talent from across the country, but also build teams to help that talent to thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.\n\nThe T2 Resolution Analyst role will be closely partnered with our Compliance team to stay on top of complaints from internal and external sources. Proactively monitor app stores and social media platforms for user feedback, particularly negative reviews and posts, to identify trends and areas for improvement. Creating and maintaining efficient processes is a top priority for this role. The T2 Resolution Analyst will help to identify trends and root causes for complaints, working closely with other members of the CX op team to identify long-term solutions to common reasons for complaints.\n\nResponsibilities include, but are not limited to:\n\n\n* Triage and review incoming complaints identified by our Support teams for validity, submitting official complaints if necessary\n\n* Investigate and respond to complaints sent by partners and regulatory agencies \n\n* Aggregate data from negative app reviews and social media posts, responding/resolving as necessary\n\n* Partner with the Compliance team to identify trends and implement corrective actions\n\n* Openly contact customers by phone for expedient resolution\n\n* Work with Support leadership to identify root causes of complaints\n\n* Build, maintain, and innovate processes related to the role\n\n\n\n\nQualifications:\n\n\n* 2-4 years of experience in a support role, preferably fintech\n\n* Understanding of Reg E Dispute guidelines\n\n* Strong organizational abilities\n\n* Empathetic and resourceful when working directly with customers\n\n* Ability to work cross-functionally across several teams\n\n\n\n\n\n\nBenefits: \n\n\n* Remote-first work culture (domestic USA)\n\n* Branch-paid medical, dental, and vision insurance \n\n* Equity\n\n* 401k\n\n* Paid time off\n\n* Paid company holidays\n\n\n\n\nWorking at Branch\n\nHeadquartered in Minneapolis but with employees located all throughout the US, Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together.\n\nOur teamwork has enabled us to become an award-winning fintech company, with Branch’s innovation and workplace recognized across industries. Branch has been honored by the Webby Awards, Benzinga Fintech Awards, Fintech Breakthrough Awards, Top Workplaces USA, Great Places to Work and EY Entrepreneur of the Year, Heartland, among others. \n\nLearn more about our culture, approach, technology, and people here: https://www.branchapp.com/about\n\nBranch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Sales and Non Tech jobs that are similar:\n\n
$42,500 — $83,750/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nMinneapolis, Minnesota, United States
Apply for this job
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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T2 Customer Support RepresentativeBranch💰 $45k - $90k* |
SystemTrainingTechnicalSupportSoftwareVoiceFinancialFintechAdminSales |
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Branch is hiring a
Remote T2 Customer Support Representative\n\nBranch is on a mission to help working Americans grow financially. We do this by helping companies accelerate payments and empower working Americans with accessible, fee-free financial services. We’re committed to building and delivering more inclusive and transparent financial products.\n\nCome join our team as we develop new ways to improve the lives of working Americans. Our mission starts with empowering our own employees. Have a great idea? Share it today and it might just get implemented tomorrow. As a team member at Branch, your voice and creativity can directly impact the product and company. We not only attract great talent from across the country, but also build teams to help that talent to thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.\n\nThe Tier 2 Customer Support Representative handles complex issues that are beyond the scope of Tier 1. This includes dealing with bugs, intricate processes, money movement issues, and liaising with external vendors. Tier 2 Customer Support Representative will work with cross-functional teams on escalations that require collaboration with teams such as Risk, Admin Support, Compliance, and Support Operations.\n\nResponsibilities:\n\n\n* Address and triage high-level technical issues involving software bugs, system failures, and process complexities.\n\n* Handle sensitive issues related to financial transactions.\n\n* Work closely with external vendors and internal teams to troubleshoot and resolve issues.\n\n* Provide expert advice and guidance to lower-tier support teams.\n\n* Identify documentation gaps and act as a subject matter expert for our Training & Documentation team to help close those gaps\n\n* Assist other levels of support when volume increases\n\n\n\n\nQualifications:\n\n\n* Extensive knowledge of financial technologies and complex system operations.\n\n* Strong analytical and problem-solving skills.\n\n* Excellent communication skills and ability to handle high-pressure situations.\n\n* Prior experience in advanced technical support roles in a fintech setting.\n\n* Ability to quickly learn and apply new processes and technologies.\n\n\n\n\n\n\nBenefits: \n\n\n* Remote-first work culture (domestic USA)\n\n* Branch-paid medical, dental, and vision insurance \n\n* Equity\n\n* 401k\n\n* Paid time off\n\n* Paid company holidays\n\n\n\n\nWorking at Branch\n\nHeadquartered in Minneapolis but with employees located all throughout the US, Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together.\n\nOur teamwork has enabled us to become an award-winning fintech company, with Branch’s innovation and workplace recognized across industries. Branch has been honored by the Webby Awards, Benzinga Fintech Awards, Fintech Breakthrough Awards, Top Workplaces USA, Great Places to Work and EY Entrepreneur of the Year, Heartland, among others. \n\nLearn more about our culture, approach, technology, and people here: https://www.branchapp.com/about\n\nBranch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Sales and Sales jobs that are similar:\n\n
$45,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nMinneapolis, Minnesota, United States
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Senior Information Security GRC AnalystBranch💰 $55k - $95k* |
SecurityAnalystVoiceFinancialFintechManagementSeniorOperationalLegalSalesNon Tech |
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Branch is hiring a
Remote Senior Information Security GRC Analyst\n\nBranch is on a mission to help working Americans grow financially. We do this by helping companies accelerate payments and empower working Americans with accessible, fee-free financial services. We’re committed to building and delivering more inclusive and transparent financial products.\n\nCome join our team as we develop new ways to improve the lives of working Americans. Our mission starts with empowering our own employees. Have a great idea? Share it today and it might just get implemented tomorrow. As a team member at Branch, your voice and creativity can directly impact the product and company. We not only attract great talent from across the country, but also build teams to help that talent to thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together. \n\nBranch is seeking an experienced Security Governance, Risk, and Compliance (GRC) professional to join our team. This position will work in all aspects of GRC, so broad knowledge is preferred across multiple frameworks and related policy and procedure lifecycle management. The ideal candidate will have a background in managing relationships with internal stakeholders (C Suite, Risk, and Legal), external partners (3rd party vendors, auditors, sub-processors), and working closely with members of the Security team.\n\nResponsibilities include, but are not limited to:\n\n\n* Manage risk and vulnerability assessments, validation testing, compliance reviews, and audits in accordance with the frameworks (SOC 2, ISO 27001, PCI, NIST, CCPA) implemented by Branch\n\n* Experience implementing new frameworks and integrating into existing audit cycles\n\n* Manage Branch’s Drata GRC platform\n\n\n\n* Ensure information is up to date and automated collections are working appropriately\n\n* Ensure that Audit evidence is collected and validated\n\n* Manage access to and keep information up to date for Branch’s Security Trust Center\n\n\n\n* Inform the proper stakeholders of important concerns, hazards, and Risk to the organization\n\n* Work together with other stakeholders to link our corporate IT, procurement, and privacy departments with GRC objectives\n\n* Maintain up-to-date knowledge of procedures and methods that serve to broaden team knowledge and industry expertise\n\n* Manage security standards, policies, and practices on an annual basis to make sure they meet corporate demands\n\n* Assist the department in responding to inquiries from the business units about ongoing operational compliance\n\n* Be proactive in seeking out areas for improvement and offer insightful advice and value-added guidance on process and control enhancements\n\n* Manage the 3rd Party Vendor Management process\n\n* Partner with the Risk and Legal teams to share information and seek out areas for improvement to reduce Risk throughout the company \n\n\n\n\nQualifications: \n\n\n* 5-7 years of experience in a similar role\n\n* 3+ years of expertise conducting ISO 27001 and SOC 2 audits, as well as handling audit responses\n\n* Excellent communication skills\n\n\n\n* Oral and written communication to an audience of employees as well as to the leadership team is necessary\n\n\n\n* Knowledge of GRC tool techniques and best practices (Drata, HyperProof, AuditBoard)\n\n* Solid ethics and core values - Situations sometimes require discretion and may be of a confidential or sensitive nature\n\n* Familiarity with security and compliance requirements for SOC 2, PCI, NIST CSF, ISO 27001, CCPA \n\n* CISA, CISM or are working toward certification\n\n\n\n\nBenefits: \n\n\n\n* Remote-first work culture (domestic USA)\n\n* Branch-paid medical, dental, and vision insurance \n\n* Equity\n\n* 401k\n\n* Flexible time off\n\n* Paid company holidays\n\n* Paid parental leave\n\n\n\n\nWorking at Branch\n\nHeadquartered in Minneapolis but with employees located all throughout the US, Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together.\n\nOur teamwork has enabled us to become an award-winning fintech company, with Branch’s innovation and workplace recognized across industries. Branch has been honored by the Webby Awards, Benzinga Fintech Awards, Fintech Breakthrough Awards, the Star Tribune’s Top Workplaces, and EY Entrepreneur of the Year, Heartland, among others. \n\nLearn more about our culture, approach, technology, and people here: https://www.branchapp.com/about\n\nBranch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\n\nMust be currently authorized to work in the USA without sponsorship or transfer. No 3rd-parties, please.\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Senior, Legal, Sales and Non Tech jobs that are similar:\n\n
$55,000 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nMinneapolis, Minnesota, United States
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