\nWhy This Role is Important to Arcadia\n\n\nAt Arcadia.io, The Customer Success Analyst (CSA) has complete responsibility for the management of steady state activities for all of Arcadia’s non-enterprise clients. CSAs commit to the ongoing work of making satisfied customers, through ensuring strong data quality, rapid and effective support, and smooth upgrades. The CSA displays an intimate understanding of Arcadia functionality and can marry this understanding with their knowledge of value-based care to lead product trainings, mitigate issues, and reconfigure tools to meet new business goals.\n \nCSAs have a knack for troubleshooting complex technical issues, enjoy getting into the weeds, and excel at critical problem solving. As the customer’s primary point of contact, the CSA will prioritize post-implementation scope, communicate timelines, and manage delivery.\n \nIn this position, you will be a member of the Customer Success Management team within Arcadia’s Customer Management division. You will work closely with implementation management, production support SMEs, engineering, and account management.\n\n\nWhat Success Looks Like\nIn 3 months\n·       Complete Arcadia Core Platform certification\n·       Complete onboarding requirements\n·       Coordinate with internal teams and track against project status/timelines\n·       Know each assigned customers’ scope of work and organizational goals\n·       Act as the primary CSA on assigned customer accounts with oversight\n·       Manage day to day operations of each customer\n\n\nIn 6 months\n·       Be able to provide clients with a demo of functionality\n·       Create and manage to project timelines\n·       Understand Arcadia’s data ingestion processes\n·       Drive issue resolution through coordination with internal teams\n·       Begin to gain an understanding of healthcare data\n·       Have an awareness of some of Arcadia’s product configuration options\n\n\nIn 12 months\n- Manage customer accounts independently with minimal oversight\n- Exhibit an in depth understanding of Arcadia products\n- Provide training tailored to the customer needs across the Arcadia product suite\n- Understand and translate issue impact relative to customers’ business needs\n- Use technical skills and critical thinking to investigate highly complex issues and develop remediation plans in collaboration with cross-functional teams\n- Help troubleshoot the data ingestion process\n- Demonstrate a robust understanding of EHR and claims data\n- Develop strategies to help a client reach their business goals through product configuration changes and trainings\n\n\n\nWhat You'll Be Doing\n* Serving as the primary day-to-day point of contact for customers live on the Arcadia platform\n* Connecting the dots between platform functionality, data dependencies/data model, and customer use cases to fully identify issues and conceptualize impact\n* Investigating escalated and highly complex issues and developing remediation plans with internal teams. Driving complex issue resolution through collaboration with internal teams\n* Managing the implementation of product upgrades, significant platform changes, annual quality measure updates, and data integration quality control processes. Providing ongoing Care Management Support\n* Interacting with customers and clearly explaining issue root cause/remediation and product functionality\n* Learning customers’ business goals to facilitate internal decisions, e.g. strategize platform upgrades, prioritization of updates, understand issue impact, internal escalation.\n* Conducting supplementary customer trainings and demos across the Arcadia product suite\n* Acting as the translator between internal and external teams regarding complex technical concepts and business needs\n* Educating customers on Arcadia processes including data integration, nightly processing, upgrades, issue resolution\n* Gaining an in depth understanding of value-based care and how Arcadia tools support customers to achieve success\n* Mastering the Arcadia Product Suite and understanding Arcadia’s data flow processes\n* Helping to shape a new team and to design the customer intake process\n* Leveraging tools such as Jira, Confluence, Box, and SQL\n\n\n\nWhat You'll Bring\n* 1-3 years related work experience\n* Bachelor’s degree in IT or related technical filed (Computer Science, Information Management, Mathematics, or other analytical discipline) or equivalent professional work experience\n* Strong communication skills including the ability to interact with customers and explain technical concepts, issue resolutions and product functionality clearly to a wide range of audiences (tech, business, clinical, executive)\n* Regularly learn new skills, make timely decisions, and adapt well to change\n* Strong analytical, quantitative, problem solving and organizations skills\n* Attention to detail and ability to coordinate multiple tasks, set priorities and meet deadlines\n* Thrive as a self-starter with the curiosity and tenacity to learn complex concepts\n* Healthcare industry experience\n\n\n\nWould Love for You to Have\n* Multiple years in IT support or relevant experience. Healthcare industry experience is a plus\n* Experience using technologies such as SQL Server, Microsoft Office, JIRA and others to aid our customers in resolving complex big data issues. Additional programming language experience is a plus\n* Experience interacting with Product and Engineering teams to identify and implement improvements to the software, and installation and configuration processes based on field experience and customer input\n* Experience at an EHR, Health Plan, or other Healthcare organization\n\n\n\nWhat You'll Get\n* CSA will be a high growth position with deep exposure to Arcadia’s products, tools and processes.  We expect high throughput with frequent promotion to our implementation, production, or technical teams.\n* Support a wide variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity\n* Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care\n* A flexible, remote friendly company with personality and heart\n* Employee driven programs and initiatives for personal and professional development\n* Great benefits like flextime time off\n* Be a member of the Arcadian and Barkadian Community\n\n\n\n\n\n\nAbout Arcadia\nArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.\n\n\nProtect Yourself\nIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.\n\n\nThis position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Analyst and Design jobs that are similar:\n\n $55,000 — $70,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

Position Summary\n\nThe Senior Business Intelligence Analyst owns all the data creation, governance and analysis related to a Nomad Health business function.  The Senior Business Intelligence Analyst finds new opportunities to leverage data and improve efficiencies with in-depth data analysis.\nResponsibilities/What You Will Do\n\n\nEvangelize a strong data culture through data governance, training, and insisting on data-driven business decisions.\n\nDefine, own, and monitor team KRs (key results) and other metrics to ensure that the team’s performance is helping drive our company’s strategic goals.  Investigate outlier performance and if bugs are identified, work with the Product and Engineering teams to resolve them.\n\nAdvocate for proper data modeling and reporting practices, collaborating with technology teams to ensure that systems are architected correctly to ensure accurate and effective data collection.  When requesting data related technology changes, you will clearly articulate what needs to be done and how to test the expected behaviors.\n\nSupport internal self-service data reporting.   Act as the go-to person for all data questions.\n\nThis includes maintaining tools and implementing feature updates, ensuring high quality data, creating new data reporting models, and training Nomad Health staff.\n\nGain a deep and almost authoritative knowledge of all Nomad’s data models, data flows and processes.\n\nProvide deep-dive analysis that cannot be completed from self-service reporting.\n\nShow a proven track record of identifying new business opportunities or insights through data analytics and advocating for initiatives to leverage these insights, resulting in improved business performance or function efficiencies.\n\nMentor junior team members with technical, analytical, and project management skills.\n\nEffectively communicate both upwards to executives and cross functionally to understand data needs and provide excellent customer service to internal and external customers.\n\nBe an effective data storyteller: identify the most impactful analysis topics, investigate using BI tools, synthesize this information into actionable insights, and explain all of this to different stakeholders across the company with varied data experience.\n\nOwn your own workflow using Jira ticketing and prioritize potential projects from multiple customers to focus on the most impactful work.\n\n\n\nQualifications/ Skills - What You Will Need\n\n\n5+ years of experience with data analytics and business intelligence.\n\nSelf-directed problem solver and a data storyteller.\n\nComfortable writing SQL. Ability to write window functions, CTEs, and other complex SQL logic.\n\nAbility to work with large data sets in Excel or another analysis software.\n\nExperience developing Looker dashboards and can write LookML.\n\n\n\n\nPreferred Qualifications:\n\n\nExperience working with event tracking tools and helped define events.\n\nExperience with Product Analytics tools (like Mixpanel, Amplitude) or Marketing Analytics tools (like Google Analytics, Adobe Analytics)\n\nFamiliarity with Python or R.\n\nExperience with Product Analytics\n\n\n\n\nThe Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the employee to perform, as the Company may deem appropriate.\n\nNomad Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Finance, Engineer, Cloud, Senior, Developer, Analyst, Sales, Digital Nomad, Design, JavaScript, Typescript, Microsoft, Marketing, Legal, Medical, Git, API, Mobile, Junior, SaaS, Education, Ecommerce, Backend, Jira, Python and Excel jobs that are similar:\n\n $65,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States