\nPlanned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives. \n\n\nPlanned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates operating health centers across the U.S. Planned Parenthood Action Fund is an independent, nonpartisan, not-for-profit membership organization formed as the advocacy and political arm of Planned Parenthood Federation of America. The Action Fund engages in educational, advocacy, and electoral activity, including grassroots organizing, legislative advocacy, and voter education.\n\n\nPlanned Parenthood Federation of America (PPFA) and Planned Parenthood Action Fund (PPAF) seeks a Salesforce Administrator. This job reports to the CRM Associate Director in the Development Systems team of PPFA. The Development Systems team supports the fundraising databases, system integration, reporting and analysis, and general data needs of the National Development division and those of the affiliates participating in the Collaborative Fundraising Program (CFP).\n\n\nPurpose:\n\n\nThe Salesforce Administrator is responsible for the configuration on PPFA’s Salesforce CRM platform used by 200+ users as our donor database as it is migrated from NGO Connect to the Non-Profit Success Pack (NPSP). The Salesforce Administrator will work closely with members of the Development Systems team and vendors to configure and customize Salesforce NPSP to meet the needs of each fundraising team and the National Office and CFP affiliates.\n\n\nThe Salesforce Admin assists in continuously improving and enhancing our Salesforce platform by gathering requirements and feedback from users and stakeholders and helping design best practice solutions.\n\n\nEngagement:\n \n●Work closely with the PPFA Salesforce CRM team to support 200+ National and CFP affiliate fundraising professionals.\n●Work closely with the Donor Database Support team to troubleshoot and resolve problems and support data hygiene initiatives. \n●Collaborate with Donor Database Support and Training staff to develop training and documentation of functionality and data model.\n●Participate in the Salesforce community and events to stay informed about and influence the platform roadmap.\n\n\nDelivery:\n\n\n●Address Salesforce Admin support tickets and support the Technical and User Support team in all aspects of user management, including troubleshooting and reviewing training documentation. Document case resolution information in the ticketing tracking system in Salesforce.\n●Configure and customize solutions in the PPFA Salesforce environment, including custom objects and fields, workflows, sandboxes, roles, permission sets, and profiles.  Support Salesforce configuration changes of page layouts, record types, dynamic layouts, apps, actions, mobile administration, security and access management.\n●Help facilitate the NPSP release cycle, including sandbox testing and refreshes.\n●Create and maintain technical documentation for Salesforce and PPFA NPSP releases\n●Help in data management to improve Salesforce data quality, such as updating and/or implementing deduping rules and automation as needed\n●Maintain knowledge of and follow Salesforce and PPFA best practices for configuration while keeping abreast of PPFA security and privacy policies. \n\n\nKnowledge, Skills and Abilities (KSAs):\n \n●3+ years of work experience\n●1+ years of hands-on experience with strong Salesforce product knowledge \n●Salesforce Administrator certification a plus\n●Experience with nonprofit processes and/or Salesforce Nonprofit Success Pack (NPSP) product a plus\n●A strong understanding of the Salesforce platform and a desire to keep learning. \n●Comfortable liaising with users, gathering requirements, and enjoying learning new business processes in order to translate them into technical solutions.\n●Embraces change, flexible, and can easily adapt to new requests and business use case challenges\n●Team player who is willing to contribute, learn, adapt and grow as part of a dynamic team managing a complex Salesforce environment\n●Demonstrates enthusiasm towards continued personal/professional development\n●Commitment to PPFA’s mission and diversity, equity, and inclusion, particularly surrounding race equity.\n●A deep commitment to Planned Parenthood’s mission of promoting Sexual and Reproductive Health\n\n\nTravel:  0-10% domestic travel. \n\n\n\n\n\n\n$72,000 - $80,000 a year\n\nTotal offer package to include generous vacation + sick leave + paid holidays, individual/family provided medical, dental and vision benefits effective day 1, life insurance, short/long term disability, paid family leave and 401k. We also offer voluntary opt-in for Flexible Spending Account (FSA) and Transportation/Commuter accounts.   \n\n\nWe value a truly diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.  We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.\n\n\nPPFA participates in the E-Verify program and is an Equal Opportunity Employer.\n\n\n#LI-SY1\n*PDN-HR\n\n\nRoles that are denoted as NYC, DC, or both will work a hybrid schedule, requiring 2-3 days per week in the office unless the role is denoted as onsite, which requires working onsite full time or 5 days per week. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Testing, Education and Mobile jobs that are similar:\n\n $50,000 — $92,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nTHE CHALLENGE\nThere are exciting things going on behind the scenes at Eventbrite. Our product and business strategy continues to evolve and expand and our team is evolving its capabilities to ensure that our internal systems and processes evolve to meet the growth demands of the business. You will be joining a high performing group of individuals that serve as the backbone for the revenue engine and contribute to shaping our technology strategy and delivering profitable business outcomes.  We are looking for someone to join our team that thrives in a fast paced and collaborative environment and loves problem solving and building for scale.\n\n\nTHE TEAM\nRevenue Operations’ mission is to enable the revenue engine to grow quickly and efficiently, from the first touch to ongoing support and expansion with every customer. Our goal is to deliver in-depth insights into how we perform across multiple channels, maintain a solid technical foundation as the business scales, and enable our global Marketing, Sales and Customer Experience teams. We are innovators who thrive on finding wins through improvements to systems, processes, training, and enhanced data intelligence. \n\n\nTHE ROLE\nAs the Eventbrite business continues to grow and increase in complexity, we are looking to build on our team of dedicated Salesforce Developers responsible for managing and optimizing our Salesforce system and the needs of our sales and marketing employee base. Our team has a global footprint, with team members based in Nashville, San Francisco, LA and Cork. \n\n\n\nYou Will\n* Lead a team of Salesforce developers in complex custom developments of entire applications using Apex and LWC\n* Hold the development teams accountable for quality of code, achieving committed work within a sprint or by project deadlines\n* Work with the team to design solutions that leverage Salesforce best practices and introduce new technologies\n* Lead code reviews to ensure best practice coding processes\n* Lead the implementation of a CD/CI framework for releases\n* Understand and be able to identify bottlenecks across the system and evaluate performance of various components\n* Understands and leads the technical design of solutions that acknowledge the limitations of the Salesforce platform, in particular where large data volumes are concerns\n* Analyze, evaluate and propose technologies to efficiently address requirements in the software design\n* Works with the Director of RevOps and the lead Salesforce Administrator to design the systems architecture of the revops technology stack\n* Execute full lifecycle software development using standard configuration, Apex, VisualForce, LWC, API’s and Force.com applications\n* Advanced knowledge and practical experience with application design principles, patterns, and practice in order to provide immediate short and long term solutions\n* Review and debug existing source code and resolve support requests for existing environments\n* Updates job knowledge by researching new technologies and software products; participates in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations\n\n\n\nYou Bring\n* 2+ years direct people leadership experience\n* 7+ years of Apex, VF and Salesforce application design and development experience\n* 2+ years of Lighting Framework development experience (LWC)\n* Solid knowledge and experience in Object-Oriented Design and Programming techniques\n* Expertise in Apex development, including in Trigger Frameworks, TDTM, and governor limits\n* Significant experience with Custom API’s, Web Services and Rest API’s and CI/CD systems\n* Solid experience with Salesforce SalesCloud, Communities, Lightning\n* Data management preferred (SQL, XML, JSON)\n* Knowledge of Gainsight, Hubspot, Conga of other business systems preferred\n* Exposure to Integration and BI Tools such as Mulesoft, Tableau, Salesforce Einstein Analytics\n* Understanding of object-oriented concepts, abstraction/inheritance, as well as experience with object-oriented languages\n* Salesforce Developer Certification (current) preferred\n\n\n\n\n\nWHAT WE OFFER\nAt Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks. In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, and much more. \n\n\nWe care about your mental health and wellbeing.\nOur employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And our wellness program to pay for your gym expenses. \n\n\nWe work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong. \nEmployees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace.  \n\n\nWe offer ongoing training and career development that meets people where they are in their careers. \nWe offer unlimited access to courses in Udemy, leadership coaching for all managers, Briteling led talks, and weekly company-wide town halls with our CEO. We take culture seriously and design programs with employee feedback in mind to make Eventbrite a great place to work no matter where you work from in the world. \n\n\nWork-life balance & flexibility is extremely important to us.\nOur employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing.\n\n\nABOUT EVENTBRITE\nEventbrite is a global self-service ticketing and experience technology platform that serves a community of hundreds of thousands of event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The company was founded by Julia Hartz, Kevin Hartz and Renaud Visage, with a vision to build a self-service platform that would make it possible for anyone to create and sell tickets to live experiences. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it’s an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 290 million tickets distributed for over 5 million total events in 2021, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com.\n\n\nIS THIS ROLE NOT AN EXACT FIT?\nSign up to keep in touch and we’ll let you know when we have new positions on our team.\n\n\nEventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. \n\n\nApplicant Privacy Notice \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Salesforce, Design, Marketing, Sales and Digital Nomad jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNashville, Tennessee