Fresh Prints is hiring a Remote Technical Success Specialist
\nAbout the client\n\n\nBaltoโs mission is to power a new era of knowledge work in the contact center, and we're creating awesome technology to do just that. If you're excited by the opportunity to join a dynamic team initiating a technological revolution in Real-Time Guidance, Balto is for you. \n\nMore than just a company, Balto is a community. A community committed to empowering each of our members. This mission is at the heart of our organization. As a member of our Technical Success team, youโll act as the voice of the user, drive efficient implementation & product engagement from onboarding to continued adoption, and investigate solutions for complex technical issues. \n\nAbout Frontier\n\nFrontier is a subsidiary of Fresh Prints. Fresh Prints is a New York based, fast-growing, fully-remote, 150-person company that has most of our team in India and Philippines. A few years ago Fresh Prints started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier.\n\nHere at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them into the best companies. In three years, weโve never lost a client. \n\nIf you like one of the Frontier roles, and you apply, and youโre accepted, weโll screen you with a couple of internal interviews, and will work on getting you an interview for a full-time job within the month.\n\nThink of us as your personal talent agent, and good luck with the application :)\n\nResponsibilities\n\n\n* Investigate and resolve customer inquiries regarding Balto products and services\n\n* Interact with customers through email and video conferencing\n\n* Collaborate cross-functionally with Customer Success Managers, Implementation Managers, and the Sales Team to handle a variety of post-sales service functions\n\n* Investigate reported technical issues to discover root causes and find solutions\n\n* Provide ongoing support to customers for technical issues, including talking customers through a series of actions to resolve a problem, and then following up to ensure the problem is resolved\n\n* Log all calls and support requests\n\n* Technical documentation development for both internal and external audiences\n\n* Help make our integrations successful:\n\n* Troubleshoot complex integration issues\n\n* Conduct post-live integration checks during low implementation manager bandwidth periods \n\n\n\n\nJob specific requirements\n\n\n* Strong troubleshooting and deductive reasoning\n\n* Highly organized and methodical\n\n* Comfortable in a customer-facing role\n\n* Knowledgeable in networking, firewall, and VPN\n\n* Clear and concise verbal and written communications\n\n* Great rapport-building skills\n\n* Ability to contribute and adapt to evolving support procedures\n\n* Very comfortable in Windows (10+) and MacOS environments\n\n* Knowledge or experience related to CCaaS or VoIP softphone applications highly desired, but not required\n\n* Experience writing, reading, or editing common coding languages a plus (Python, JSON, etc.)\n\n* Experience writing, reading, or editing code in a web environment a plus (HTML, CSS, JavaScript, etc.)\n\n* Experience with DataDog highly desired, but not required \n\n\n\n\nCompensation & Benefits\n\n\n* Competitive monthly salary \n\n* A robust vacation and PTO schedule\n\n* You will be working in the US shift timings\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to macOS and Sales jobs that are similar:\n\n
$32,500 — $70,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nCebu City, Cebu City, Philippines
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Clari is hiring a Remote Staff Software Engineer VOIP Dialer
\nClariโs Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is hereโฆare you ready to achieve remarkable with us?\n\n\nAbout the Team\nThe Engineering team at Clari is an Agile shop that practices Scrum across all of our teams. We layer in coordination practices such as Big Room Planning to stay aligned to Clariโs KPIs quarterly across sites and teams. If you love working in an Agile environment that values collaboration and continuous improvement, then we canโt wait to meet you.\n\n\nAbout the Role\nWe are looking for a Staff Software Engineer to join a team of 2-3 engineers that will own and drive the technical direction of Clariโs VOIP Dialer, a core functionality that helps our front-line sellers engage with customers. The dialer will be used by thousands of Sales users (Clariโs customers) on a daily basis as a core part of their job - a great improvement over the legacy phone systems they are using today. \n\n\nThis is a hybrid opportunity based in Krakรณw, Poland. Candidates must be based in Poland.\n\n\n\nResponsibilities\n* Rapidly acquire a deep understanding of Clariโs VOIP Dialer architecture and related technologies.\n* Drive and contribute to the architectural design and implementation of robust telephony solutions.\n* Interface with cross-functional teams to build and refine features for an expanding user base.\n* Deliver high-quality contributions to large, impactful projects.\n* Debug complex production issues, elevate system observability, and enhance reliability.\n* Mentor peers and less experienced engineers, fostering professional growth.\n* Build tooling to debug dialer configuration and connectivity issues.\n* Identify client-side configuration issues that could be documented and socialized to help customers self-serve their connectivity issues.\n\n\n\nQualifications\n* 8+ years of experience in software development with proficiency in Ruby or Java and Javascript. \n* Ability to rapidly learn and gain expertise in telephony systems and APIs, with a strong interest in technologies like Twilio, Zoom, and RingCentral.\n* Keen to develop a deep understanding of telephony concepts (SIP Trunking, VoIP, WebRTC, PSTN, IVR).\n* Eager to master configuring and troubleshooting telecommunication technologies.\n* Firm grasp of distributed systems, data storage, data modeling, and the trade-offs involved.\n* Adept at working with engineering teams to build consensus on technical architecture and design.\n* Exceptional cross-functional communication skills to effectively convey complex concepts.\n* Committed to creating observable systems for performance tracking and to addressing issues related to performance, scalability, and maintainability.\n\n\n\nPerks and Benefits @ Clari \n* Team-bonding activities and company-wide events\n* Flexible working hours and remote opportunities\n* Annual Well-being and Professional Development Stipends\n* Private Healthcare and Multisport Pass\n* Paid maternity and paternity leave\n* Stock options\n\n\n\n\n\n#LI-Remote \n#BI-Remote\n\n\nYouโll often hear our CEO talk about being remarkable. To Clari, remarkable means many things. We believe in providing interesting and meaningful work in a nurturing and inclusive environment. One that is free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Efforts have to be recognized. Voices have to be heard. And work-life balance has to be baked into the very fiber of the company. We are honored to be recognized by Inc. Magazine and Bay Area News Group as a best place to work for several years running. Weโd love to have you join us on our journey to remarkable!\n\n\nIf you feel you donโt meet 100% of the qualifications outlined above, we want you to apply! Clari believes in hiring people, not just skills. If you are passionate about learning and excited about what we are doing, then we want to hear from you. \n\n\nClari focuses on culture add, not culture fit. One of our values is One with Customers, and we know we can serve them better when we involve as many different perspectives as possible. Our team is made stronger by what makes you unique, so we hope youโll bring your whole self to the job. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Java, Ruby, Sales and Engineer jobs that are similar:\n\n
$55,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nKrakรณw, Poland
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.